We Can Help You Deliver a Personalized Cross-Channel Buying Experience

Transcription

1 We Can Help You Deliver a Personalized Cross-Channel Buying Experience

2 CX Central - THE Place for the Latest in Customer Experiences There is a place at Oracle OpenWorld where you can immerse yourself in the latest customer experience strategies and technologies: CX Central. At CX Central you will find 300+ sessions, visionary keynotes and general sessions, networking and customer appreciation events. If you are in Marketing, Sales, Service, Commerce or any combination thereof, you will find something designed just for you. Creating a Personalized Buying Experience Come to the Commerce track at CX OpenWorld and learn how to deliver a personalized cross-channel buying experience across customer touch points. Dive into 40+ Customer-, Partner-, and Oracle-led breakout sessions for commerce; over 50% of the sessions will feature Customer success stories. Session content will focus on: Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Commerce Technical deep dives for product lines within Commerce Best practices and impactful business measurements Solutions that are Integrated across CX In addition, you will find dedicated exhibition space for all CX programs all in one location: Moscone West, levels 2 and 3. There, you will find: Special Marketing, Sales, Service, and Commerce Zones A Social Intelligence Center showcasing how social impacts CX Demos by Oracle and Oracle Partners A Partner Showcase Theater Networking lounges and meeting space

3 Session Spotlight Take an in-depth look at a few of the many Commerce sessions at CX OpenWorld. How Darden Transformed Its Casual Dining Experience with the Oracle Commerce Platform Anadi Misra, Infosys Limited How American Greetings Uses Oracle Commerce for Customer Segmentation Jacek Szymansk, American Greetings How Kuoni Travel Is Differentiating Travel Experiences Chris Branagan, Kuoni Travel B2B Business Transformation Stephanie Pike, Ricoh Corporation MARQUEE SESSION The Future of Oracle Commerce: Roadmap and Release Update Major enhancements to the Oracle Commerce platform came in Release 11, and many more to come. This session looks at the Oracle Commerce roadmap, major investment areas, and the release schedule. Product Management answers questions and shares best practices for upgrade and enhancement preparation. Gary Kirschner Aparna Srinivasan John Andrews Kristen Gill Shea Nolan

4 Session Spotlight Handling Complex Commerce Ecosystems Experience Mana Scott Headberg, Office Depot Inc. Verizon Wireless s Mobile Transformation Journey Kaushal Shah, Verizon Wireless Building a Leading B2B Commerce Site: Lessons Learned from Agilent Technologies Travis Ebel, HCL Walgreens Mobile Strategy and Adaptive/Responsive Web Design Architecture Jason Fei, Walgreens MARQUEE SESSION Commerce at Oracle: Commerce + CPQ Cloud Vision and Strategy Oracle is serious about commerce. With its recent acquisitions of ATG, Endeca, and BigMachines, the best ecosystem for a complete commerce solution is here. In this session, the heads of product development and management outline where and how Oracle is investing in the commerce ecosystem and what the vision is for the future. Chris Shutts John Andrews Ian Davis Kenneth Volpe

5 Extended Session Listing Getting the Most Value from Your Oracle Commerce Platform and Siebel Integration Speaker: Oliver Seiffert, IBM Corporation How Woolworths Is Using Oracle Endeca Experience Manager to Target Products and Content Speaker: Derick Burger, Woolworths How Darden Transformed Its Casual Dining Experience with the Oracle Commerce Platform Speaker: Anadi Misra, Infosys Limited Enhance Your Customers Shopping Experiences with Managed Commerce in the Cloud Speaker: Kenneth Walton, Oracle Oracle B2B Commerce Innovation: Trends, New Experiences, and Demos Speaker: Sean Gouldson, Oracle How Kuoni Travel Is Differentiating Travel Experiences Speaker: Michel Tjoeng, Spindrift Group BV B2B Business Transformation Speaker: Chad Simich, Deluxe Corporation Building the Roadmap to a Successful Oracle Commerce Upgrade Speaker: Brian Benjamin, Oracle Unleash the Power of Oracle Commerce Business Tools Speaker: Steve Martina, Oracle Service-centric Commerce Architecture: Oracle Commerce as a Service (CaaS) Speaker: Gaurav Gupta, Oracle How Unimed Is Innovating Insurance and CX Solutions Speaker: Guilherme Evans, Oracle Verizon Wireless s Mobile Transformation Journey Speaker: Kaushal Shah, Verizon Wireless Balance Complexity and Customer Experience for B2B Across Industries Speaker: David Lyle, Carolina Biological Handling Complex Commerce Ecosystems Experience Manager Speaker: Mustafa Salemwalla, Acklands Grainger Oracle Commerce Within the Oracle Stack: Highlights of Best Practices with Affinion Speaker: Steve Helderman, Oracle Building a Leading B2B Commerce Site: Lessons Learned from Agilent Technologies Speaker: Sandeep Rohilla, Agilent Technologies Understand the Customer: Extend Oracle Commerce with Oracle Social Cloud/Oracle Marketing Cloud Speaker: Jeri Kelley, Oracle And there is even more Visit the Commerce CX OpenWorld website to get up-to-date listings of sessions, networking opportunities and late-breaking news.

6 September 28 October 2, 2014 San Francisco More Reasons to Attend Customers attending Commerce CX OpenWorld will be able to: Learn how to use Commerce to exchange and use data about customers, pricing, promotions, and merchandise across all customer touch points including mobile Measure the impact and learn the benefits that social media has on your business Get answers to your burning questions and advice on your business challenges Hear from other Oracle customers about recommended best practices to help your organization move forward Network and share ideas to help create a strategy for connecting better with your customers This will be an exciting, jam-packed, fun four days and we look forward to seeing you there. Don t miss out register today! Visit Note: Session information listed here is subject to change. Please visit for the most up-to-date information.