SKILLS TRAINING FOR. Transport and Logistics

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1 SKILLS TRAINING FOR Transport and Logistics

2 Business Development The skills to drive profit today

3 HAVERING COLLEGE SERVICES 1 WHY CHOOSE US? Motivated, industry experienced and qualified trainers Single point of contact for all your skills/training needs Training is delivered specific to your needs if we can t prove the benefit of the training to your company we won t suggest/recommend you complete the training Apprenticeship status 5th best provider in London Full employer and candidate support provided from start to finish Focussing upon the logistics sector we are able to offer all levels of training. This provision ranges from the unemployed receiving warehousing training, warehouse to wheels provision, through to level 5 qualifications that are specifically logistics focused. We are here to ensure your company receives the correct level of specific, specialist training it requires. Being based across three campuses within North East London we have state of the art facilities to deliver real skills training as well as a relaxed, comfortable atmosphere in which to undertake knowledge development. Prefer your training to be delivered at your place of work? No problem, providing the appropriate facilities are available we are happy to meet this requirement. Utilising expert trainers from the logistics sector we can understand your needs and realise the need to be flexible to meet the demands of a 24 hour, 365 day sector. We can therefore deliver training over night, early morning, daytime or late evening to fit around your staff s requirements. OFSTED 2012 REPORTED HAVERING COLLEGE AS: Provides good value for money College responds to meeting the needs and interests of users is outstanding Easy access to a wide range of support services WHAT EMPLOYERS SAY Havering College has been Crossrail s lorry driver training provider since early 2010 which has, and continues to be, a very successful partnership. Working together with Havering College has been a contributory factor for Crossrail when winning the IOSH Transport & Logistics Award in 2012 and the Brake Fleet Award for Safer Vehicles in The delivery quality of the Crossrail Lorry Driver Training programme is first class and regularly achieves satisfaction levels of 92% or above for the main KPIs used to measure the course outcomes. Mick Heduan Driver Training Programme Manager at Crossrail BENEFITS OF TRAINING TODAY FOR TOMORROW It has been proven that training will result in a more effective, competent and competitive workforce. Benefits will include: Improved working practices Increased productivity Improved likelihood of company survival and expansion Reduced staff turnover Reduced absenteeism Succession planning in place Improved quality of service to customers Increased organisational capabilities

4 2 Legislative CONTENTS Qualifications 5 Driver CPC (periodic training)... 5 Freight Operator Certificate of Professional Competence (O Licence)... 7 Passenger Transport Operator - Certificate of Professional Competence... 8 CPC Passenger Transport Operations Two Day Refresher... 9 CPC Freight Operations Two Day Refresher ADR - Carriage of Dangerous Goods MPQC (EPIC) Site Safety Awarness and Safe Behaviour for Road Hauliers Health, Safety and First Aid 12 Safety Passport Logistics CIEH Health and Safety in the Workplace Level Level 3 Award in Health and Safety in the Workplace Level 2 Award in Manual Handling Principles and Practice Level 2 Award in Emergency First Aid at Work (AKA Appointed Person) First Aid at Work Qualification only courses 15 CILT Level 1 Award in Logistics and Transport CILT Level 2 Award in Customer Service and Marketing CILT Level 2 Certificate in Logistics and Transport Level 2 Driving Goods Vehicles Level 2 Logistics Operations Level 2 Traffic Office Level 2 Warehousing and Storage Level 2 Food Safety within Logistics Level 2 Supply Chain Management Level 2 International Trade and Logistics Operations Level 2 Mail Distribution for Mail Operatives Level 2 Package for Delivery Operative/Courier Level 3 Driving Goods Vehicles Level 3 Logistics Operations Level 3 Traffic Office Level 3 Warehousing and Storage Level 3 Supply Chain Management CILT Level 3 Certificate in Logistics and Transport CILT Level 3 Certificate in Global Logistics CILT Level 3 Award in Local Authority Passenger Transport Planning and Provision CILT Level 3 Certificate in Local Authority Passenger Transport Level 4 Supply Chain Management Havering College Developing the Next Generation of Employees 30 Succession Planning and Apprenticeship Programmes 31 Intermediate Apprenticeships Driving Goods Vehicles Intermediate Apprenticeship Warehousing and Storage Intermediate Apprenticeship Mail and Package Distribution Intermediate Apprenticeship Logistics Operations Intermediate Apprenticeship Traffic Office Intermediate Supply Chain Management Intermediate Apprenticeship in International Trade and Logistics Operations Advanced Apprenticeships Driving Goods Vehicles Advanced Apprenticeship Logistics Operations Advanced Apprenticeship Traffic Office Advanced Apprenticeship Warehousing and Storage Advanced Supply Chain Management Higher Level Apprenticeships in Supply Chain Management... 36

5 3 Practical Skills Training 37 Licence Acquisition Fork Lift Truck Training / Licence Acquisition (RTITB accredited) RTITB Lift Truck Novice Training RTITB Lift Truck Refresher Training RTITB Lift Truck Experienced Operator Vehicle Mounted Lift Truck (novice) E-Learning Programmes 41 Short Courses 42 Business Improvement Techniques Understanding the Fundamentals (2 Days) Demand Planning and Demand Management for Improved Business Performance aligning demand planning and forecasting for supply chain success (2 Days) LEAN Approach to Service Industry Business the benefits of going lean in the service industry (3 Days) Warehouse Management How effective warehouse management can deliver increased profitability (2 Days) Business Performance Management (1 Day) Making Budgeting Work in the Real World (1 Day) Communicating complex ideas (1 Day) Customer service (1 Day) Effective communication skills (1 Day) Negotiation skills (1 Day) Networking skills (1 Day) Problem solving (1 Day) Project management (1 Day) Leadership skills (1 Day) Managing high-performing teams (1 Day) Managing workload (1 Day) From Ad-Hoc to Strategic Workforce Development (3 Days) Business Training 49 CIPS Supply Chain 50 Level 2 Certificate in Procurement and Supply Operations Level 3 Advanced Certificate in Procurement and Supply Operations Level 4 Diploma in Procurement and Supply Level 5 Advanced Diploma in Procurement and Supply Bespoke Training 52

6 4 SHP IOSH Awards 2012 Crossrail wins prestigious safety award for training delivered by Havering College CROSSRAIL has received an award from the Institution of Occupational Safety & Health Practitioner (IOSH) for its lorry driver training programme delivered by Havering College. IOSH has recognised Crossrail at its annual Safety & Health Practitioner (SHP) awards by awarding the trophy for Best Achievement in Transport & Logistics. The awards, now in their sixth year, honour the endeavour and achievement of health and safety practitioners up and down the country, both at an individual and organisational level. The IOSH SHP judges praised Crossrail s logistics initiatives which are designed to minimise the risks associated with large goods vehicles working on the project. These include translating road-safety information into 18 languages, holding legal awareness seminars, improving junctions near the work sites and a lorrydriver training programme (LDIT). Crossrail has now trained over 5,000 drivers through 224 LDIT courses as part of its health and safety 'Target Zero' policy. The judges commented that the LDIT was an excellent example of a practical initiative aimed at a real and present danger that could see real results. Crossrail Driver Training Programme manager Mick Heduan said: This is very much a team effort between Crossrail, Havering College and our Contractors involving many dedicated people who are passionate about improving road safety and making this a safe project for London s vulnerable road users. Following a successful partnership between Crossrail and us at Havering College, on Tuesday 18th June 2013 we delivered 7 hours of Driver CPC training to the 5000th Crossrail driver, Daniel Gannon.

7 LEGISLATIVE QUALIFICATIONS 5 Driver CPC (periodic training) 98% OF ATTENDEES SAID CPC TRAINING DELIVERED BY HAVERING COLLEGE HAS MADE THEM BETTER DRIVERS Driver CPC will affect all passenger transport drivers no matter how infrequently they drive professionally when receiving pay. All drivers must have completed 35 hours of Driver CPC training by 9 September WE CAN DELIVER: On-site and off-site delivery Day or night training to suit the hours of your employees Split the training into 3.5 hour segments Organise course days arranged exclusively for your drivers MODULE CHOICES INCLUDE: Safety and security of load, self and others (QCF credits available) Legislation regarding operating requirements, health and safety within the sector to protect yourself, vehicle and load. Looking at potential security risks and ways to illuminate or reduce risks. Effective route planning to support safety and security. Handling goods and materials (including manual handling certification) Discussions and explanations covering how to safely prepare vehicles for loading, forms and types of restraints in requirement for the load, use of twist locks. Preparing the vehicle for unloading when at destination as well as reviewing and preparing documentation required for the vehicle and load. Reviewing the various authorities involved within the transportation of loads as well as health and safety regulations attaining to moving of loads. Sharing London's roads Providing relevant information to raise the awareness levels of professional freight drivers in regards to sharing London s roads with vulnerable road users. Route planning in London for Safe and Fuel Efficient Driving Being a driver in London today can be a challenge. In this module we explore the issues surrounding restrictions on weights and heights of vehicles, low emission zones, congestion charging, bridge permissions, tunnels and ferries, as well as permits required. So what happens is you come across delays and diversions. The last part of the modules deals with route finding and ensuring efficient use of fuel. Pre and Post Vehicle Checks including the reporting of defects Ensuring drivers are satisfactorily trained to complete pre and post vehicle checks to the required standard using appropriate documentation and in line with legislative compliance and ensuring fuel efficiency. In addition to vehicle checks ensuring vehicle and load documentation is completed correctly.

8 6 Health and Safety Ensuring up to date knowledge in regards to health, safety and welfare. What are the employees rights and responsibilities in comparison to the employers. What is a risk assessment and how should it be used and conducted within day to day duties of a driver. In addition to ensuring your knowledge is up to date you will also be offered the opportunity to gain a Level 2 nationally recognised certificate. Should you wish you will be able to take the short test requiring you to answer 35 questions from multiple choice answers. 75% is required to successfully gain the additional qualification. Emergency First Aid (practical training) Complete a practical Emergency First Aid training course and ensure you know what to do when you next come across a road traffic accident. Should you wish to complete a short practical assessment and multiple choice assessment then you can also gain your Emergency First Aid certificate. Drivers Hours and Tachograph Training Do you know the differences in legislation between domestic and European hours? Which do you work by? What does the latest legislation say? What constitutes other work compared to rest? What are the common problems with digital tachographs you should be aware of? What is the correct procedural use of digital tachographs when it is a two man crew? Lift Truck Refresher Training Need to renew your counterbalance or reach truck licence? Then why not undertake the training course but count it towards your Driver CPC training as well? That s two tasks completed in one! Lift Truck Novice Licence Been meaning to complete your counterbalance or reach truck licence? Then why not undertake the RTITB training course but count it towards your Driver CPC training as well? That s 21 hours of Driver CPC completed and a new qualification completed in one! Operator CPC Update/refresher training (14 hours) Please see pages 9 and 10 for the course relevant to your sector. Customer Service Exploring what customer service is, who out customer are is and what they want/expect from us as drivers. The different types of customers and how we communicate with them, meeting the customer s expectations as well as exploring effective techniques when dealing with difficult customers. ADDED VALUE: Where possible the CPC will be recognised against national qualifications with additional certificates presented

9 Freight Operator Certificate of Professional Competence (O Licence) 7 WE CAN DELIVER: Block delivery over two weeks One evening per week over 12 weeks Introduction day to the course prior to starting to understand what is required of candidates Additional revision days available The Operator s Licence is a legal requirement for anyone wishing to enter transport management within fleet management and transport operations. MODULES OF STUDY ARE: Business and Company Law Health and Safety Financial Management Business Taxation Operator Licensing Drivers Hours and Records Planned Preventative Maintenance Vehicle Costing Vehicle Taxation Transport Ancillaries Contracts of Carriage Weights and Dimensions of Vehicles and Loads Safe Loading of Vehicles and Transit of Goods Driver Licensing Speed Limits and Traffic Regulations Frontier Crossings International Transport Documentation EXAMINATION PROCESS The assessment consists of two open book examinations, each lasting two and a half hours. In order to pass the full qualification the learner must achieve a minimum of 60% in each examination paper. Paper A consists of 20 mandatory short-answer questions, requiring answers in the form of a single sentence, a few words or a simple calculation. This part will test knowledge of both national and international areas of the standards. Paper B consists of four long answer/case study type questions (three to be answered), requiring longer answers in the form of an essay or a more lengthy calculation. This part will test application of knowledge of both national and international areas of the standards. ADDED VALUE Case study techniques additional training will be included as this is the area most candidates find difficult Literacy and numeracy support can be provided if required

10 8 Passenger Transport Operator - Certificate of Professional Competence WE CAN DELIVER: Introduction day to the course prior to starting to understand what is required of candidates Block delivery over two weeks One evening per week over 12 weeks An introduction day prior to start of course Revision days available The objective of this qualification is for individuals to obtain the competence requirements for a transport manager as laid out in regulation (EC) No 1071/ It is aimed at individuals who wish to become transport managers or demonstrate their professional competence to meet operator licensing requirements. MODULES OF STUDY ARE: Civil Law Commercial Law Social Law Fiscal Law Business and Financial Management of the Undertaking Access to the Market Technical Standards and Technical Aspects of Operation Road Safety EXAMINATION PROCESS: The assessment consists of two open book examinations, each lasting two and a half hours. In order to pass the full qualification the learner must achieve a minimum of 60% in each examination paper. Paper A consists of 20 mandatory short-answer questions, requiring answers in the form of a single sentence, a few words or a simple calculation. This part will test knowledge of both national and international areas of the standards. Paper B consists of four long answer/case study type questions (three to be answered), requiring longer answers in the form of an essay or a more lengthy calculation. This part will test application of knowledge of both national and international areas of the standards. ADDED VALUE: Case study techniques additional training will be included as this is the area most candidates find difficult Literacy and numeracy support can be provided if required

11 CPC Passenger Transport Operations Two Day Refresher 9 WE CAN DELIVER: Two consecutive days Course will be completed via a range of multi-media presentations to introduce and explain recent legislative changes and operator obligations. Candidates will be requested to carry out practical exercises / case studies and multiple choice question papers as confirmation of knowledge and understanding. The aim of the course is to provide an update on recent legislative changes and operator obligations, refresh some of the key CPC subject areas, which are vital to effective, and compliant passenger transport operations and to raise awareness of current best practices. On successful completion of this course, the students will have been updated on recent legislative changes and operator obligations as well as have refreshed some of the key CPC subject areas which are vital to effective and compliant passenger transport operations and raised awareness of current best practices. MODULES OF STUDY ARE: Operator Licensing Vehicle Taxation Environmental Management Drivers Hours and Road Transport (Working Time)Directive Regulations Drivers Hours Records (Analogue and Digital Tachographs) Driver Licensing Traffic Regulations (Speed limits, Parking restrictions) Fleet Inspections Planned Preventative Maintenance Vehicle Weights and Dimensions Road Traffic Accident procedures Health and Safety Customer Care ADDED VALUE: Can be counted as hours towards Driver CPC Havering College Certificate of completion

12 10 CPC Freight Operations Two Day Refresher WE CAN DELIVER: Two consecutive days Course will be completed via a range of multi-media presentations to introduce and explain recent legislative changes and operator obligations. Candidates will be requested to carry out practical exercises / case studies and multiple choice question papers as confirmation of knowledge and understanding. The aim of the course is to provide an update on recent legislative changes and operator obligations, refresh some of the key CPC subject areas, which are vital to effective, and compliant road freight transport operation and to raise awareness of current best practices. On successful completion of this course, the students will have been updated on recent legislative changes and operator obligations as well as have refreshed some of the key CPC subject areas which are vital to effective and compliant road freight transport operation and raised awareness of current best practices. MODULES OF STUDY ARE: Operator Licensing Vehicle Taxation Environmental Management Drivers Hours and Road Transport (Working Time)Directive Regulations Drivers Hours Records (Analogue and Digital Tachographs) Driver Licensing Traffic Regulations (Speed limits, Parking restrictions) Vehicle Plating and Testing Fleet Inspections Planned Preventative Maintenance Vehicle Weights and Dimensions Safe Loading of Vehicles (including Livestock, Food and Dangerous Goods) Road Traffic Accident procedures Health and Safety ADDED VALUE: Can be counted as hours towards Driver CPC Havering College Certificate of completion

13 ADR - Carriage of Dangerous Goods WE CAN DELIVER: Five day course delivered in one full week or individual days split over a period of time If adding additional modules to a previously obtained licence then join us for one day per module you wish to complete (you must have previously obtained core module, packages and/or tanks and relevant class) On-site or off-site delivery The course can also be counted towards Driver CPC if required All are nationally recognised qualifications with end testing ROAD ADR Packages, Tanks, all classes (except class 1 & 7) Core Module Packages Module Tanks Module Gases Module (Class 2) Flammable Liquids Module (Class 3) Flammable Solids Module (Class 4) Oxidising Agents Module (Class 5) Toxics Module (Class 6) Corrosive Module (Class 8) Miscellaneous (PCBs) Module (Class 9) 11 MPQC (EPIC) Site Safety Awarness and Safe Behaviour for Road Hauliers One day course The course is completed via short presentations, group discussions, exercises, DVD and case studies. This course aims to increase drivers awareness of safety, health, and environmental issues at work and to encourage safe behaviour during the collection and delivery of quarry materials and products. It is suitable for drivers who are require to hold the MPQC (EPIC) Driver Skills Card, except where they can obtain it through an MPQC Approved equivalent course, and all drivers of tippers, truck mixers, flatbed trucks and dry powder tankers who want to increase their awareness of safety. At the end of the day candidates will undertake a multiple-choice assessment. Those delegates who successfully complete the course will be awarded the MPQC Driver Skills Card.

14 12 HEALTH, SAFETY AND FIRST AID Work related accidents within the storage and warehousing industry remain major concern, with many thousands of RIDDOR reportable incidents recorded each year. With the four most common accidents being falls from vehicles, hit by moving vehicles, manual handling as well as slips and trips, past evidence has proven these can be greatly reduced by ensuring staff receive suitable training. Safety Passport Logistics COURSE DURATION: One day The aim of the course is to understand the implications for cost, business, job security and risk of injury if concerns for the environment and health and safety are not properly considered. On completion of the course candidates will have the knowledge to: Demonstrate their understanding of the subjects by successfully completing each module assessment paper Appreciate how they personally can influence good standards within health safety and the environment Understand the value of risk assessment and have the knowledge to recognise when change to a generic assessment is required Understand the common hazards associated with working in this sector Safe Systems of Work Collecting and delivering safely Workplace rules Workplace safety Manual and mechanical handling Dealing with accidents CIEH Health and Safety in the Workplace Level 2 COURSE DURATION: One day Employers are responsible for providing a safe and healthy workplace. Employees need the right knowledge and attitude, which required proper training in the basic of health and safety as well as specific training for individual tasks. Understand the responsibilities placed on employers Understand the hazards, risks and main causes of harm to workers Understand the importance of following systems, procedures and rules Understand how individual action can reduce risks to health and safety Appreciate how workplace equipment and task design affect health and safety Candidates certificate will be posted by the awarding body to successful candidates follow a multiple choice assessment.

15 Level 3 Award in Health and Safety in the Workplace 13 COURSE DURATION: Three days This course is suitable for those within supervisory position. Accidents and illness can result in disability, death of incapacity to work. Supervisors are in a position to influence, monitor and train employees. They can also ensure managers are informed, persuaded and encouraged into promoting better health and safety standards. Demonstrate an understanding of the main concepts of health and safety Show awareness of the benefits of health and safety culture Explain the roles and responsibilities of individuals, supervisors and managers in health and safety Demonstrate an understanding of health and safety control and improvement strategies available to supervisors Candidates certificate will be posted by the awarding body to successful candidates follow a multiple choice assessment. Level 2 Award in Manual Handling Principles and Practice Principles element only ½ day Principles and practice 1 day Legislation requires employers to take appropriate steps to reduce the risk of injury to employees. This qualification trains employees in techniques to lift, carry, push and pull objects safely. Identify and understand the risks associated with manual handling Learn the value of risk assessment and how to apply it Make recommendations to safely manage risks Apply the principles of safer handling to a range of everyday tasks (part of practice element only)

16 14 Level 2 Award in Emergency First Aid at Work (AKA Appointed Person) COURSE DURATION: One day This course is suitable for low-risk work environments such as offices and organisations with fewer than 100 employees. Health and Safety (First Aid) regulations 1981 Roles and responsibilities of a first aider Deal with first aid incidents Successful completion is via a practical assessment plus multiple choice examination First Aid at Work COURSE DURATION: Three days This course is more suited to medium and high risk environments such as warehouses, workshops and companies with more than 100 employees. Incident Management Casualty Head to Toe Survey CPR Minor Injuries Major Illnesses Head and Chest Injuries Suspected Spinal Injuries Burns and Scalds Sudden Poisoning Successful completion is via a practical assessment, question and answer plus multiple choice examination. The qualification remains approved for three years. Beyond this you would be required to attend a 2 day requalification course.

17 QUALIFICATION ONLY COURSES All the following courses provide learners with nationally recognised qualifications that are completed by assessment only processes. There are no exams required to complete these courses. Please note the qualification only courses will not produce the same added value outcomes as those within the Apprenticeship programmes. 15 CILT Level 1 Award in Logistics and Transport Aimed at new entrants to the sector offering an overview and basic insight into the logistics and transport industry; is ideal for all entry paths into the sector regardless of wishing to become an office based employee or more practical based employee. INTRODUCTION TO LOGISTICS Introduces learners to the concepts of logistics in its widest sense and to some of the general practices that are important in every part of the logistics working environment. The introduction covers three main areas: People in the working environment Sustainability and the environment Communications technology TRANSPORT AND DISTRIBUTION IN LOGISTICS This unit introduces learners to the vital role played by transport in every part of logistics. It aims to show how distribution of goods is key to logistics success. The unit is made up of: Different transport modes Legal requirements Vehicles Passenger transport Transport infrastructure INTRODUCTION TO WRITTEN COMMUNICATIONS This unit provides an introduction to a variety of written communications, including: Letters s Reports Electronic presentations This unit also ensures learners are able to distinguish between: Facts Opinions Anecdotes Ideas and examples as well as providing the skills to understand when to use difference communication types.

18 16 CILT Level 2 Award in Customer Service and Marketing The Level 2 Award in Customer Service and Marketing is designed to introduce learners to customer service and the principles of marketing. The qualification provides learners with an overall view of important roles played by customer service, effective communications with customers, as well as understanding the market together with the main principles of marketing. The programme aims to equip students with a solid foundation of knowledge on which they can build with experience. The candidates will study the customer process used within the company with a particular focus on retaining customers and developing effective relationships with them. Introduction to customer services and marketing Concept of marketing Market segments Importance of understanding customer requirements Introduction to the concepts of developing a marketing plan Marketing research External environment of marketing CILT Level 2 Certificate in Logistics and Transport The Level 2 Certificate offers a broad understanding of the principles, applications and concepts of logistics. It gives learners the opportunity to focus on an area of specialism or interest to gain introductory knowledge of the industry and start forming plans for their future career path. Introduction to logistics Introduction to customer services and marketing Two units from the following: Introduction to freight transport services Introduction to planning and operation of freight transport Introduction to passenger transport services Introduction to planning and operating passenger transport Introduction to warehousing and inventory Introduction to purchasing This qualification will be offered as part of the traineeship programme.

19 Level 2 Driving Goods Vehicles Prepare the vehicle for driving Protect the vehicle and the load Operate and monitor the vehicle systems Manoeuvre the vehicle in restricted spaces Obtain information on the collection and/or delivery of loads Drive the vehicle on roads in a safe and fuel efficient manner Ensure the vehicle is loaded correctly OR Load the vehicle correctly Ensure the vehicle is unloaded correctly OR Unload the vehicle correctly 17 Two of the following options: Plan the route and timings for the collection and delivery of goods Couple and uncouple the vehicle Attach and detach vehicles mounted bodies Make an effective contribution to a business in the logistics sector Contribute to the provision of customer service in logistics operations Collect and/or deliver goods (motor cycles and pedal cycles) Dealing with payment transactions in logistics operations Level 2 Logistics Operations Health, safety and security at work Develop effective working relationships with colleagues in logistics operations Contribute to the provision of customer service in logistics operations Make an effective contribution to a business in the logistics sector One of the following options: Prepare the van / rigid vehicle/ articulated / drawbar vehicle for driving Protect the articulated / drawbar vehicle and the load Obtain information on the collection and/or delivery of loads One of the following options: Pick goods in logistics operations Place goods in storage in logistics operations Wrap and pack goods in logistics operations One of the following options: Identify suitable collection or delivery points Release vehicles for daily tasks Monitor vehicle movements

20 18 Level 2 Traffic Office Health, safety and security at work Develop effective working relationships with colleagues in logistics operations Routing and scheduling of loads Identify suitable collection or delivery points Release vehicles for daily tasks Monitor vehicle movements Post journey reports and checks Contribute to the provision of customer service in logistics operations Make an effective contribution to a business in the logistics sector Level 2 Warehousing and Storage Health, Safety and Security at work Develop effective working relationships with colleagues in logistics operations Two units from the following: Process orders for customers in logistics operations Assemble orders for dispatch in logistics operations Pick goods in logistics operations Place goods in storage in logistics operations Wrap and pack goods in logistics operations One unit from the following: Keep work areas clean in logistics operations Maintain hygiene standards in handling and storing goods in logistics operations Maintain the cleanliness of equipment in logistics operations One unit from the following: Use equipment to move goods in logistics operations Moving and/or handling goods in logistics operations Use a forklift side-loader / compact crane / industrial forklift truck / hoist in logistics operations One unit from the following: Check stock levels and stock records Keep stock at required levels in logistics operations

21 Two units from the following: Operate equipment to perform work requirements in logistics operation Maintain the safety and security of hazardous goods and materials in logistics operations Receive goods in logistics operations Process returned goods in logistics operations Sort goods and materials for recycling or disposal in logistics operations Contribute to the provision of customer service in logistics operations Supervise the receipt, storage or dispatch of goods Principles of food safety in logistics 19 Level 2 Food Safety within Logistics COURSE DURATION: Five days ENTRY REQUIREMENTS: Suitable for operatives and managers who handle food during storage and transportation process. CONTENT: Maintain personal hygiene for food safety in a logistics environment Maintain safe storage of food during storage Maintain food safety during transport Apply and monitor food safety management procedures in logistics environment Maintain food safety during loading and unloading Clean vehicle to maintain food safety Maintain food safety during delivery Level 2 Supply Chain Management Health, safety and security at work Develop effective working relationships with colleagues in logistics operations Make an effective contribution to a business in the logistics sector Two units from the following: Obtain information on storage locations and facilities Obtain information on distribution requirements Obtain information on the supply chain Analyse information on the supply chain

22 20 Two units from the following: Monitor the flow of supplies in the supply chain Monitor the distribution of supplies Monitor the flow of returned supplies Monitor the transportation of supplies Place and monitor orders with suppliers One unit from the following: Process customs documentation for goods Process transport documentation for goods Process financial documentation for goods Organise the preparation of documentation for the transportation of goods One unit from the following: Select suppliers in the supply chain or logistics operation Procure supplies or services in the supply chain or logistics operation Control supplies to storage locations and facilities Administer contracts Level 2 International Trade and Logistics Operations Health, safety and security at work Obtain information on goods being transported Select and recommend methods for transporting goods Contribute to effective working relationships in logistics environments One unit from the following: Arrange transportation of goods by road Arrange transportation of goods by air Arrange transportation of goods by rail Arrange transportation of goods by sea or waterway One unit from the following: Process customs documentation for goods Process transportation documentation for goods Process financial documentation for goods One unit from the following: Select service providers for transporting goods Arrange the transportation of goods using multiple transport modes Organise the preparation of documentation for the transportation of goods

23 Level 2 Mail Distribution for Mail Operatives 21 Contribute to health, safety and security in mail services Contribute to working relationships in mail services Four of the following options: Handle mail Contribute to the maintenance of equipment used in mail services Plan routes to mail destinations Transport mail Collect mail Process mail instructions Separate mail for processing Process mail through automated systems Sort mail Deliver mail Level 2 Package for Delivery Operative/Courier Contribute to health, safety and security in mail services Contribute to working relationships in mail services Four of the following options: Handle packages Contribute to the maintenance of equipment used in package distribution Plan routes to package destinations Transport packages Collect packages Process package instructions Separate packages for processing Process packages through automated systems Sort packages Deliver packages

24 22 Level 3 Driving Goods Vehicles Contribute to the provision of customer service in logistics operations Provider leadership for your team in logistics operations Take responsibility for health, safety and security in your team Drive the vehicle on roads in a safe and fuel efficient manner One of the following options: Prepare the vehicle for driving Protect the vehicle and the load Ensure the vehicle is loaded correctly Ensure the vehicle is unloaded correctly Dealing with payment transactions in logistics operations Couple and uncouple the articulated or drawbar vehicle Three of the following options: Allocate and check work in your team in logistics operations Inducting new colleagues in your team in logistics operations Manage your own professional development in logistics operations Recruit, select and keep colleagues in logistics operations Build and manage teams in logistics operations Help team members address problems affecting their performance in logistics operations Three of the following options: Routing and scheduling of loads Schedule logistics operations to meet customer requirements Arrange the transportation of goods using multiple transport modes Organise the preparation of documentation for the transportation of goods Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations

25 Level 3 Logistics Operations Health, safety and security at work Make an effective contribution to a business in the logistics sector Develop effective working relationships with colleagues in logistics operations Contribute to the provision of customer service in logistics operations 23 Three from the following: Obtain information on the collection and or delivery of loads Plan the route and timings for the collection and delivery of goods Process orders for customers in logistics operations Pick goods in logistics operations Wrap and pack goods in logistics operations Receive goods in logistics operations Sort goods and materials for recycling or disposal in logistics operations Keep work areas clean in logistics operations Maintain the cleanliness of equipment in logistics operations Maintain the safety and security of hazardous goods and materials in logistics operations Maintain hygiene standards in handling and storing goods in logistics operations Principles of food safety in logistics Two from the following: Prepare the van / rigid vehicle / articulated or drawbar vehicle for driving Protect the van / rigid vehicle / articulated or draw bar vehicle and load Load the van / rigid vehicle / articulated or draw bar vehicle correctly Unload the van / rigid vehicle / articulated or draw bar vehicle correctly One from the following: Moving and/or handling goods in logistics operations Use equipment to move goods in logistics operations Use an industrial hoist / forklift truck / forklift side-loader / compact crane in logistics operations Operate and monitor the van / rigid vehicle / articulated or draw bar vehicle systems

26 24 Level 3 Traffic Office Health, safety and security at work Develop productive working relationships with colleagues in logistics operations Routing and scheduling of loads Manage the traffic office Two from the following: Release vehicles for daily tasks Monitor vehicle movements Identify suitable collection or delivery points Contribute to the provision of customer service in logistics operations Inducting new colleagues into a logistics operation Post journey reports and checks One from the following: Produce costings for freight transport International road transport operations Help team members address problems affecting their performance in logistics operations Two from the following: Recruit, select and keep colleagues in logistics operations Build and manage teams in logistics operations Manage your own professional development in logistics operations Level 3 Warehousing and Storage Contribute to the provision of customer service in logistics operations Provide leadership for your team in logistics operations Supervise the receipt, storage or dispatch of goods Take responsibility for health, safety and security in your team Three units from the following: Moving and/or handling goods in logistics operations Use equipment to move goods in logistics operations Process returned goods in logistics operations Sort goods and materials for recycling or disposal in logistics operations Check stock levels and stock records Maintain the safety and security of hazardous goods and materials in logistics operations

27 Two units from the following: Allocate and check work in your team in logistics operations Inducting new colleagues into a logistics operation Manage own resources and professional development in logistics operations Recruit, select and keep colleagues in logistics operations Build and manage teams in logistics operations 25 Two units from the following: Schedule logistics operations to meet customer requirements Arrange the transportation of goods using multiple transport modes Organise the preparation of documentation for the transportation of goods Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations One unit from the following: Optimise the use of logistics resources Respond to problems in logistics operations Improve the performance of logistics operations Minimise the environmental impact of logistics operations One unit from the following: Release the vehicle for daily tasks Apply technology in logistics operations Monitor vehicle movements Manage the traffic office Principles of food safety supervision in logistics Level 3 Supply Chain Management Develop productive working relationships with colleagues in logistics operations Make an effective contribution to a business in the logistics sector Four units from the following: Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations Ensure an effective organisational approach to health, safety and security in supply chain Ensure an effective organisational approach to health, safety and security in supply chain management or a logistics operation Apply improvements to the supply chain Plan the workforce in supply chain management or a logistics operation Respond to problems in logistics operations

28 26 Manage risk in supply chain management or a logistics operation Encourage innovation in supply chain management or a logistics operation Implement change in supply chain management or a logistics operation Two units from the following: Schedule logistics operations to meet customer requirements Arrange the transportation of goods using multiple transport modes Control supplies at storage locations and facilities Plan change in supply chain management or a logistics operation Select suppliers in the supply chain or a logistics operation Procure supplies or services in the supply chain or a logistics operation Two units from the following: Manage a budget in supply chain management or logistics operation Manage contracts in supply chain management or logistics operation Manage finance in own area of responsibility on supply chain management or a logistics operation Manage business processes in the supply chain or a logistics operation Manage a project in supply chain management or a logistics operation Two units from the following: Optimise the use of logistics resources Minimise the environmental impact of logistics operations CILT Level 3 Certificate in Logistics and Transport This qualification is designed to provide a sound foundation for a career within the transport and supply chain fields and to provide learners with a complete set of management skills. Business theory Business application Two units from the following: Warehousing Inventory Procurement Supply chain operations Freight transport operations Passenger transport operations Transport planning

29 CILT Level 3 Certificate in Global Logistics This course provides knowledge and understanding of current trade patterns and the structure and operation of global and multi-national trade, business and supply chains. It includes economic, environmental, cultural, political and ethical issues and moves on to address how global trade is regulated, constrained, controlled and monitored across all major modes of transport. The qualification also seeks to provide learners with a complete set of management skills. 27 Business Theory: The Business Theory unit gives learners the ability to understand and use theory from such elements as marketing and product positioning to managing information, reporting to finance and aspects of legality. Business Application: Covers a wide spread of information covering key management practices and theory across line or functional management through to business planning, motivations and the art of managing people. Global Logistics: The unit considers the options available for international businesses wishing to minimise any negative factors, including those associated with the environment and conducting global business. The unit examines physical and human resource issues related to extended supply chain operation and control, including the quality assurance and development of technical and quality standards. CILT Level 3 Award in Local Authority Passenger Transport Planning and Provision This course is designed to provide an understanding of the activities undertaken by local authority passenger transport officers in planning, directing and providing transport and associated services. Following this course, candidates can progress to the CILT Level 3 Certificate in Local Authority Passenger Transport Planning and Provision qualification which will include two additional mandatory units in Business Theory and Business Application. MODULE OF STUDY: Local Authority Passenger Transport Planning and Provision: This unit seeks to equip practitioners with the necessary skills and knowledge to deliver effective and efficient services that meet the identified needs of local communities. As well as technical capabilities, the unit also aims to develop learners abilities to contribute to the authority s aims and objectives in respect of passenger transport provision.

30 28 CILT Level 3 Certificate in Local Authority Passenger Transport This qualification leads on from the CILT Level 3 Award in Local Authority Passenger Transport Planning and Provision and aims to provide learners with a complete set of management skills. The certificate course is aimed at team leaders, new supervisors or aspiring managers working within local authorities, or those wishing to enter the field. Business Theory: Provides the ability to understand and use theory from such elements as marketing and product positioning to manage information, reporting to finance and aspects of legality. Business Application: This unit contains a wide spread of information covering key management practices and theory across line or functional management through to business planning, motivations and the art of managing people. Local Authority Passenger Transport Planning and Provision: This unit seeks to equip practitioners with the necessary skills and knowledge to deliver effective and efficient services that meet the identified needs of local communities. As well as technical capabilities, the unit aims to develop learners abilities to contribute to the authority s aims and objectives in respect of passenger transport provision. Level 4 Supply Chain Management Provide leadership in supply chain management or a logistics operation Ensure an effective organisational approach to health, safety and security in supply chain management or a logistics operation Ensure compliance with legal, ethical and social requirements in logistics operations Develop productive working relationships with colleagues and stakeholders in supply chain management or a logistics operation Three units from the following: Develop a strategic business plan in supply chain management or a logistics operation Implement a strategic business plan in supply chain management or a logistics operation Plan change in supply chain management or a logistics operation Implement change in supply chain management or a logistics operation Analyse information on the supply chain Develop and implement operational plans in supply chain management or a logistics operation

31 Two units from the following: Manage business processes in supply chain management or a logistics operation Manage a programme in supply chain management or a logistics operation Manage finance for supply chain management or logistics operation Manage finance for own area of responsibility in supply chain management or a logistics operation 29 Three units from the following: Build own organisations understanding of its markets and customers in supply chain management or a logistics operation Map the logistics environment in which own organisation operates Develop the culture of own organisation in the supply chain or a logistics operation Encourage innovation in supply chain management or a logistics operation Establish strategic relationships within the supply chain Minimise the environmental impact of logistics operations Manage risk in supply chain management or a logistics operation Two units from the following: Plan the workforce in supply chain management or a logistics operation Recruit, select and keep colleagues in logistics operations Help team members address problems affecting their performance in logistics operations Manage your own professional development in logistics operations