Elements of an Organization That Can Work For the Police
|
|
- Byron Flynn
- 3 years ago
- Views:
Transcription
1 CopsChange 2/17/06 1:50 PM Page 1 Opportunities for Action in Organization If Cops Can Change, So Can Corporations
2 If Cops Can Change, So Can Corporations The organization operated in a fast-paced environment but was not keeping up. While competitors had emerged to exploit the most profitable market opportunities, the organization had remained siloed and only slowly shifted resources to areas of need or opportunity. Key decision makers talked infrequently to one another. A series of high-profile losses finally persuaded the organization that it needed to become more collaborative, dynamic, and strategically focused. There is nothing surprising about this scenario except for the identity of the organization and its adversaries, and the nature of its market challenges. The organization is the Victoria Police, the primary law-enforcement agency in Melbourne and the surrounding area in the State of Victoria, Australia. Organized-crime networks are the agency s competitors, and a rash of high-profile murders was what prompted it to change its ways. In 2003 and 2004, Melbourne experienced a series of gangland killings as organized-crime groups battled on the streets in scenes reminiscent of The Godfather and Scarface. These groups were far more sophisticated and fluid than their predecessors in their approach to their work, shifting their focus along the full range of criminal activities as new risks and opportunities appeared. The police agency s customers, the taxpayers, demanded action. The agency is now implementing an ambitious change program affecting everything from organization structure to detective training that is designed to give the police the flexibility they need to meet the new criminal threat. All major stakeholders, including the powerful police union, helped shape the initiative.
3 Although the effort is ongoing, it is not too early to point out a key conclusion: If an organization as steeped in tradition and hierarchy as the Victoria Police can move to a more fluid model, then it should be possible for organizations in the private sector to do the same. Three Lessons for Corporations Organizational challenges are not unique to an industry or to the private sector, for that matter. Operating in rapidly evolving competitive landscapes, many government entities like the Victoria Police have the same goals as corporations. They, too, are searching for innovative ways to thrive in an increasingly informed, sophisticated, and demanding world. At least three lessons for private businesses emerge from the change program now in place at the Victoria Police: People inside an organization often communicate differently from how an organization chart suggests they communicate and differently from how they should communicate in order to be effective. Understanding the actual communication flow and networking relationships is invaluable. Designing a new model for the organization will require many employees to work in new ways and develop new skills. It is vital to engage employees in the initiative and to give them the skills they need in order to succeed. New organization designs often involve novel ways of making decisions. These new decision rights need to be baked into the revised organization design and communicated so that people understand the changes in how they will be doing business.
4 Fighting Crime, Fixing Corporations In 2003 the crime department of the Victoria Police assembled a task force to address the crime spree in Melbourne. The police had plenty of intelligence about the organized-crime networks, but it took the task force many months to get a handle on the groups because the information was buried in different parts of the organization: within specialized squads and local investigative units, and with intelligence analysts. The criminals, of course, were not confined by these organizational boundaries and, in fact, actively exploited them by committing many types of crime at the same time. In many ways, the Victoria Police had been set up like a typical corporation. Banks, for example, often organize around product lines credit cards, home equity loans, and the like. At the same time, they have a decentralized branch system to handle routine transactions. At the Victoria Police, one of five centralized divisions within the crime department organized crime, violent crime, serious crime, major drug, and major fraud would handle the critical products of police work. Within each division, squads specialized even further: for instance, there was a homicide squad within the violent crime division. The investigation of lesser crimes, like burglary, would be assigned to detectives who were not part of the crime department but were instead in a branch system deployed throughout the agency s five geographic regions. The structure enabled the detectives within the centralized divisions to develop deep expertise and strong teamwork. But it prevented the agency from dealing with immediate or emerging threats that fell outside a division s or squad s charter or cut across one or more boundaries. It allowed criminal networks to retreat from activities in which law enforcement
5 agencies were making inroads. It also allowed them to move quickly to exploit new markets, sometimes courtesy of new technology, which explains the rise in identity theft, for example. Criminals have gotten smarter, and they also work differently now, a senior Victoria Police official told the Australian Broadcasting Corporation. Not so long ago, crooks tended to work more within particular crime types, so an armed robber tended to be an armed robber. But now increasingly we see they re an armed robber, they re a drug dealer, they re a fraudster, they re into identity theft, so they work across the spectrum of the specialization that we have, and that throws up challenges to us in terms of how we respond. Corporations face similar challenges. When they organize around functions or products, they can t always serve customers most efficiently or effectively. For that reason, banks, for example, have been moving away from pure product-based organization models that require the customer to deal with different departments when applying for a mortgage, personal loan, or credit card. Using Network Analysis To understand its organizational shortfalls, the Victoria Police employed focus groups and conducted interviews and surveys. Those tools uncovered several weaknesses common to corporations: insufficient information sharing, difficulties allocating resources, and ambiguous career paths. The police also used a newer tool, network analysis, that graphically conveys communication patterns within an organization. At the Victoria Police, it showed that communication within the crime department was less than ideal. Inves-
6 tigators tended not to talk to their peers in other areas as much as they needed to. In particular, the squads dealing with homicide, fraud, and drugs did not communicate often enough, although the organized-crime networks focused on all three areas. On the basis of this work, the police force developed a new organization model. One key element is that the detectives in the regions will work increasingly with the crime department in investigating major crime. Sometimes the regional detectives will take the lead, investigating major crimes that the department had previously handled and putting the department s detectives in a consulting role. In other cases, the department will retain the lead, but with support from the regional detectives. This model emphasizes case and resource planning, so that investigations are ramped up and ramped down as required. To address the fluid nature of today s crimes, the model eliminates the current divisional structure in favor of a more flexible arrangement built around squads and so-called tasked work groups. The work groups will form and re-form more quickly than squads to accommodate shifts in criminal activity. All of the department s investigators will have a home in a squad or a work group. Although they will still develop deep expertise, they will also be trained in general investigative techniques across a range of crimes. When a crime is reported, it will be assigned to a squad, work group, or region. Overall, the model resembles the one used in professional services organizations, where individuals and assignments shift to meet client needs. These are far-reaching changes for a command-andcontrol organization such as a police force. Typically, officers are accustomed to working within squads and reporting to a single commander. In the new environ-
7 ment, they will be part of flexible teams and will need to communicate with peers across organizational boundaries. Likewise, the authority to make decisions will shift depending on the nature of the crime and the phase of the investigation. These dramatic changes will affect supervisors and supervised alike. As part of the implementation, the police force is working to improve communication and other interpersonal and coaching skills. It is clarifying the new nature of decision rights who has them, when, and for how long. The force is also introducing an enhanced development program for detectives. The program includes upward feedback, a feature that command-and-control organizations have not historically embraced, and individual coaching for middle management detective inspectors and senior sergeants. The new model is still in the early stages of implementation. But one indicator of its success is the broad buy-in from those who will have to change the most: the officers. As one police-union official put it, This has been a best-practice change process. * * * In the taxonomy of organizations, police forces have traditionally been among the most structured, hierarchical, and inwardly focused. Commands flow from the top along a tight chain of authority. Officers rise through the ranks in an orderly progression. Lateral hiring occurs infrequently. Hardly an ideal setting for major change to take hold. Recognizing these difficulties, the Victoria Police tried to learn as much as possible from corporate initiatives. Corporations likewise can learn a few things from the cops:
8 Understand how work and communication actually occur inside your organization Engage the work force in the development of any new organization design, and give people the skills to implement that design Make sure that everyone understands how decision making will change, including how decision rights will be apportioned If cops can change, so can corporations. Larry Kamener Andrew Dyer Julie Caldecott Kate Cotter Fiona McIntosh Larry Kamener is a vice president and director in the Melbourne office of The Boston Consulting Group. Andrew Dyer is a vice president and director in the firm s Sydney office. Julie Caldecott is a vice president and director, Kate Cotter a manager, and Fiona McIntosh a project leader in BCG s Melbourne office. You may contact the authors by at: kamener.larry@bcg.com dyer.andrew@bcg.com caldecott.julie@bcg.com cotter.kate@bcg.com mcintosh.fiona@bcg.com To receive future publications in electronic form about this topic or others, please visit our subscription Web site at The Boston Consulting Group, Inc All rights reserved.
9 Amsterdam Athens Atlanta Auckland Bangkok Barcelona Beijing Berlin Boston Brussels Budapest Buenos Aires Chicago Cologne Copenhagen Dallas Detroit Düsseldorf Frankfurt Hamburg Helsinki Hong Kong Houston Jakarta Kuala Lumpur Lisbon London Los Angeles Madrid Melbourne Mexico City Miami Milan Monterrey Moscow Mumbai Munich Nagoya New Delhi New York Oslo Paris Prague Rome San Francisco Santiago São Paulo Seoul Shanghai Singapore Stockholm Stuttgart Sydney Taipei Tokyo Toronto Vienna Warsaw Washington Zürich BCG 2/06
Opportunities for Action. Achieving Success in Business Process Outsourcing and Offshoring
Opportunities for Action Achieving Success in Business Process Outsourcing and Offshoring Achieving Success in Business Process Outsourcing and Offshoring The list of companies that have launched efforts
More informationOpportunities for Action in Industrial Goods. The Price Is Right: Optimizing Industrial Companies Pricing of Services
Opportunities for Action in Industrial Goods The Price Is Right: Optimizing Industrial Companies Pricing of Services The Price Is Right: Optimizing Industrial Companies Pricing of Services Industrial companies
More informationOpportunities for Action in Financial Services. Transforming Retail Banking Processes
Opportunities for Action in Financial Services Transforming Retail Banking Processes Transforming Retail Banking Processes The retail banking environment is undergoing major change. Retail banking customers
More informationOpportunities for Action in Financial Services. Growing Profits Under Pressure: Integrating Corporate and Investment Banking
Opportunities for Action in Financial Services Growing Profits Under Pressure: Integrating Corporate and Investment Banking Growing Profits Under Pressure: Integrating Corporate and Investment Banking
More informationOpportunities for Action in Industrial Goods. Winning by Understanding the Full Customer Experience
Opportunities for Action in Industrial Goods Winning by Understanding the Full Customer Experience Winning by Understanding the Full Customer Experience The old adage What gets measured gets done is fine
More informationOpportunities for Action. Shared Services in Operations and IT: Additional Complexity or Real Synergies?
Opportunities for Action Shared Services in Operations and IT: Additional Complexity or Real Synergies? Shared Services in Operations and IT: Additional Complexity or Real Synergies? In recent years, many
More informationCustomer Relationship. Opportunities for Action in the Pulp and Paper Industry. Management in the Paper Industry
Customer Relationship 2/9/04 1:42 PM Page 1 Opportunities for Action in the Pulp and Paper Industry Customer Relationship Management in the Paper Industry Customer Relationship Management in the Paper
More informationDigital Infrastructure and Economic Development. An Impact Assessment of Facebook s Data Center in Northern Sweden executive summary
Digital Infrastructure and Economic Development An Impact Assessment of Facebook s Data Center in Northern Sweden executive summary The Boston Consulting Group (BCG) is a global management consulting firm
More informationOpportunities for Action in Consumer Markets. To Spend or Not to Spend: A New Approach to Advertising and Promotions
Opportunities for Action in Consumer Markets To Spend or Not to Spend: A New Approach to Advertising and Promotions To Spend or Not to Spend: A New Approach to Advertising and Promotions Trying to outshout
More informationOpportunities for Action in Information Technology. IT Outsourcing Rediscovered: Getting Your Share This Time Around
Opportunities for Action in Information Technology IT Outsourcing Rediscovered: Getting Your Share This Time Around IT Outsourcing Rediscovered: Getting Your Share This Time Around Is your IT-outsourcing
More informationOpportunities for Action in Financial Services. Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects
Opportunities for Action in Financial Services Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects Good
More informationOpportunities for Action in Operations. Working Capital Productivity: The Overlooked Measure of Business Performance Improvement
Opportunities for Action in Operations Working Capital Productivity: The Overlooked Measure of Business Performance Improvement Working Capital Productivity: The Overlooked Measure of Business Performance
More informationROLE SPECIFICATION INTERNATIONAL FINANCE CORPORATION
ROLE SPECIFICATION for the position of with GENERAL COUNSEL INTERNATIONAL FINANCE CORPORATION AMSTERDAM ATHENS ATLANTA BARCELONA BEIJING BERLIN BOGOTÁ BOSTON BRUSSELS BUDAPEST BUENOS AIRES CALGARY CHICAGO
More informationOpportunities for Action in Financial Services. Untapped Riches: The Myths and Realities of Wealth Management
wealth management FS 09/01 9/13/01 1:41 PM Page 1 Opportunities for Action in Financial Services Untapped Riches: The Myths and Realities of Wealth Management Untapped Riches: The Myths and Realities of
More informationOpportunities for Action in Financial Services. Making the Most of Mortgage Markets
Mortgage Apr 03 4/23/03 8:44 AM Page 1 Opportunities for Action in Financial Services Making the Most of Mortgage Markets Making the Most of Mortgage Markets In much of the industrialized world, mortgage
More informationOpportunities for Action in Consumer Markets. The Antidote to Mismanaged CRM Initiatives
Opportunities for Action in Consumer Markets The Antidote to Mismanaged CRM Initiatives The Antidote to Mismanaged CRM Initiatives Most companies don t know who their best customers are. They enjoy the
More informationOpportunities for Action in Financial Services. The Three Golden Rules of Cross-Selling
Opportunities for Action in Financial Services The Three Golden Rules of Cross-Selling The Three Golden Rules of Cross-Selling Most banks and insurance companies recognize the value to be captured from
More informationOpportunities for Action in Industrial Goods. Asset Productivity: A Potent Lever for Competitive Advantage
Opportunities for Action in Industrial Goods Asset Productivity: A Potent Lever for Competitive Advantage Asset Productivity: A Potent Lever for Competitive Advantage With economic growth stubbornly elusive,
More informationGreater than the Sum of its Parts: Professionalizing the Supervisory Board
Greater than the Sum of its Parts: Professionalizing the Supervisory Board Jörg Thierfelder and Michael Ensser In the current business environment, supervisory boards are responding to significantly higher
More informationGoodbye Spokesperson, Hello Steward
Goodbye Spokesperson, Hello Steward The Transformation of Corporate Communications Once heralded as the seat held by the best storyteller in the company, corporate communications is no longer about amplifying
More informationHow CPG manufacturers and retailers can collaborate to create offers that will make a difference. Implications of the Winning with Digital Study
Implications of the Winning with Digital Study How CPG manufacturers and retailers can collaborate to create offers that will make a difference 1 To shed light on retailers shift from traditional to digital
More informationOpportunities for Action in Information Technology. Demonstrating the Value of IT: Mission Impossible?
Opportunities for Action in Information Technology Demonstrating the Value of IT: Mission Impossible? Demonstrating the Value of IT: Mission Impossible? Over the last several years, many CIOs have worked
More informationIndian E-Retail Congress 2013
The Retail Track The Omni Channel Retail Supply Chain Indian E-Retail Congress 2013 Subhendu Roy Principal Consumer Industries and Retail Practice 15 February, 2013 Disclaimer This document is exclusively
More informationOpportunities for Action in Consumer Markets. Paying for Performance: An Overlooked Opportunity
Opportunities for Action in Consumer Markets Paying for Performance: An Overlooked Opportunity Paying for Performance: An Overlooked Opportunity Every time a sales representative considers which customers
More informationDHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk?
DHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk? Introduction to panel discussion Houston, October 13 th What has happened since the last DHL conference?
More informationHuman Resources Specialty Practice. www.stantonchase.com
Human Resources Specialty Practice www.stantonchase.com Established in 1990, Stanton Chase has grown to be ranked among the leading global executive search firms as rated by all major industry market research
More informationOpportunities for Action in the Automotive Industry. Winning in Today s Chinese Automotive Market
Opportunities for Action in the Automotive Industry Winning in Today s Chinese Automotive Market Winning in Today s Chinese Automotive Market These are challenging times for executives in China s automotive
More informationFreight Forwarders: Thinking Outside the Box
Freight Forwarders: Thinking Outside the Box Given its size, profitability, and expected growth rates, freight forwarding is among the most attractive segments in the North American transportation services
More informationOpportunities for Action in Financial Services. Winning with Wireless: A Challenge for Auto Insurers
Opportunities for Action in Financial Services Winning with Wireless: A Challenge for Auto Insurers Winning with Wireless: A Challenge for Auto Insurers Telematics, the wireless technology that delivers
More informationAiming for Outsourcing Excellence
by Mike Connolly mike.connolly@booz.com Vinay Couto vinay.couto@booz.com Gil Irwin gil.irwin@booz.com Karl Kellner karl.kellner@booz.com Aiming for Outsourcing Excellence The New Knowledge-Based Outsourcing
More informationOpportunities for Action in Financial Services. The Business-to-Business Race Is On
Opportunities for Action in Financial Services The Business-to-Business Race Is On The Business-to-Business Race Is On Financial institutions have the chance to play leading and profitable roles in shaping
More informationOpportunities for Action in Technology and Communications. Creating Value in Mobile Telecom: Beyond ARPU
Opportunities for Action in Technology and Communications Creating Value in Mobile Telecom: Beyond ARPU Creating Value in Mobile Telecom: Beyond ARPU After investing huge sums of money in recent years
More informationCoaching Executives: Building Emotional Intelligence
IMPACT STORY Coaching Executives: Building Emotional Intelligence How a Global Airline Developed Emotionally Intelligent Leaders via an Integrated Coaching Solution The Challenge The Columbia Leadership
More informationThe Data Center of the Future: Creating New Jobs in Europe
The Data Center of the Future: Creating New Jobs in Europe New data centers will create hundreds of thousands of new jobs for Europe by 2020. But there is work to be done to capture this opportunity fully.
More informationOpportunities for Action in Consumer Markets. Competitive Advantage from Mobile Applications
Opportunities for Action in Consumer Markets Competitive Advantage from Mobile Applications Competitive Advantage from Mobile Applications The mobile commerce revolution, heralded periodically since the
More informationWhat Makes Cities Successful Randstad on the World Stage
What Makes Cities Successful Randstad on the World Stage 1966 7 World Cities London Moscow New York Paris Randstad Rhein-Ruhr Tokyo Today: JLL City Commercial Attraction Index Top 20 Population Economic
More informationOpportunities for Action in Consumer Markets. Fast Is Good, but Smart Is Better
Opportunities for Action in Consumer Markets Fast Is Good, but Smart Is Better Fast Is Good, but Smart Is Better Last spring, the first dot-com failures were reported, and most of them were of so-called
More informationcybersecurity dinner 2015
cybersecurity dinner 2015 Discussion Highlights In February 2015, President Obama, speaking at a White House Summit on cybersecurity and consumer protection, declared that the Internet has become a sort
More informationOpportunities for Action in Industrial Goods. Synchronize Your Demand Chain
Opportunities for Action in Industrial Goods Synchronize Your Demand Chain Synchronize Your Demand Chain The implications of inaccurate demand forecasts are well known. Forecast too low, and you miss out
More informationReal Estate. Expertise of a boutique. Reach of a global firm.
Real Estate Expertise of a boutique. Reach of a global firm. Inside Expertise of a boutique, reach of a global firm 1 Broad global coverage 2 Industry coverage 3 Our search process 4 Proprietary assessment
More informationOpportunities for Action in Financial Services. India Beyond Outsourcing: The Opportunities for International Banks
Opportunities for Action in Financial Services India Beyond Outsourcing: The Opportunities for International Banks India Beyond Outsourcing: The Opportunities for International Banks India s banking market
More informationat the pace of business Leadership development In-house programs available! The Leadership Express Series Ottawa, ON
Africa Cape Town Johannesburg Pretoria Asia Bangkok Beijing Ho Chi Minh City Hong Kong Jakarta Kuala Lumpur Mumbai New Delhi Seoul Shanghai Shenzhen Singapore Tokyo Europe Amsterdam Athens Barcelona Berlin
More informationThe Real Supply Chain Challenge Leadership and Talent Management
The Real Supply Chain Challenge Leadership and Talent Management The best supply chains appear to be complex, precise machines with millions of moving parts that mesh efficiently and function flawlessly.
More informationseeing the whole picture HAY GROUP JOB EVALUATION MANAGER
seeing the whole picture SM HAY GROUP JOB EVALUATION MANAGER for organizations of any size, job evaluation can be a complex task. hay group job evaluation manager sm (jem) builds hay group s class-leading
More informationOpportunities for Action in Financial Services. Banking s Changing Dynamics
Opportunities for Action in Financial Services Banking s Changing Dynamics Banking s Changing Dynamics The banking industry, like many others, is changing fundamentally. Interest rates in some regions
More informationOpportunities for Action in Technology and Communications. The Battle for the Digital Nomad
Opportunities for Action in Technology and Communications The Battle for the Digital Nomad The Battle for the Digital Nomad The world is becoming simultaneously mobile, digital, and broadband. Cellular
More informationSeamus McMahon Ashish Jain Kumar Kanagasabai. Redefining the Mission for Banks Call Centers Cut Costs, Grow Sales, or Both
Perspective Amit Gupta Seamus McMahon Ashish Jain Kumar Kanagasabai Redefining the Mission for Banks Call Centers Cut Costs, Grow Sales, or Both Contact Information Chicago Ashish Jain Principal 312-578-4753
More informationPerspectives. Assuming Leadership: The First 100 Days
Perspectives Assuming Leadership: The First 100 Days Assuming Leadership: The First 100 Days During his first 100 days in office, President Franklin D. Roosevelt sent 15 messages to Congress, guided 15
More informationWalid Tohme Jad Bitar. Healthy Links Bringing Interoperability to Healthcare Delivery
Perspective Ramez Shehadi Walid Tohme Jad Bitar Healthy Links Bringing Interoperability to Healthcare Delivery Contact Information Beirut Ramez Shehadi Partner +961-1-985-655 ramez.shehadi@booz.com Walid
More information2015 City RepTrak The World s Most Reputable Cities
REPUTATION LEADERS NETWORK 2015 City RepTrak The World s Most Reputable Cities The World s View on Cities: An Online Study of the Reputation of 100 Cities RepTrak is a registered trademark of Reputation
More informationKen Favaro Ashish Jain Samuel Bloustein. Small Business Banking Customers An Attractive Segment for Organic Growth
Leading Research Paul Hyde Ken Favaro Ashish Jain Samuel Bloustein Small Business Banking Customers An Attractive Segment for Organic Growth Small Business Customers Are Among the Most Profitable Segments
More informationOpportunities for Action in Industrial Goods. Made in China: Why Industrial Goods Are Going Next
Opportunities for Action in Industrial Goods Made in China: Why Industrial Goods Are Going Next Made in China: Why Industrial Goods Are Going Next Shopping at Wal-Mart in the United States or at Carrefour
More informationDenied Boarding Eligibility
Option 1 Denied Boarding Compensation voucher may be used for a single Emirates operated two sector return journey between Dubai and the adjoining list of cities. (OR) Between Australia & New Zealand or
More informationHow to Become a Procurement Champion
How to Become a Procurement Champion What is the secret to building a prosperous, valuedriven procurement organization? A holistic procurement transformation (HPT), and the right balance between your business
More informationOpportunities for Action in Industrial Goods. Curing Supply Chain Indigestion
Opportunities for Action in Industrial Goods Curing Supply Chain Indigestion Curing Supply Chain Indigestion The pressure to improve supply chain performance has never been greater. The rise of e-commerce
More informationthe leadership implications of saas
the leadership implications of saas What do boards and CEOs need to know? The rapid pace of product innovation and implementation demanded by the Software as a Service (SaaS) business model requires executives
More information01/ 02/ 03/ 04/ 05/ Beyond borders Deloitte Discovery April 23 rd 2015 Cyprus 1 Going beyond borders to move our clients ahead Deloitte Discovery Services - Deloitte Legal 2 The Deloitte
More informationRobert Hutchens. Procurement s New Operating Model
Perspective Patrick W. Houston Robert Hutchens Procurement s New Operating Model Contact Information Florham Park, NJ Patrick W. Houston Partner +1-973-410-7602 pat.houston@booz.com New York Robert Hutchens
More informationFact sheet DTZ Fair Value Index TM methodology
Fact sheet DTZ Fair Value Index TM methodology DTZ Fair Value Index TM launched to measure investor opportunity in world s commercial property markets First ever forward-looking commercial property value
More informationSRM How to maximize vendor value and opportunity
Operations Excellence: Supplier Relationship Management SRM How to maximize vendor value and opportunity 27th November 2014 Zagreb DDr. Michael Strohmer, Partner, A.T. Kearney michael.strohmer@atkearney.com
More informationOpportunities for Action in the Automotive Industry. How Electronics Will Revolutionize Innovation in Autos
Opportunities for Action in the Automotive Industry How Electronics Will Revolutionize Innovation in Autos How Electronics Will Revolutionize Innovation in Autos The Age of Electronics has hit the auto
More informationOpportunities for Action in Financial Services. Passage to India: The Rewards of Remote Business Processing
Opportunities for Action in Financial Services Passage to India: The Rewards of Remote Business Processing Passage to India: The Rewards of Remote Business Processing Over the past two decades, financial
More informationDenied Boarding Eligibility
Option 1 Denied Boarding Compensation voucher may be used for a single Emirates operated two sector return journey between Dubai and the adjoining list of cities. (OR) Between Australia & New Zealand or
More informationThe leading adviser in the global education sector
The leading adviser in the global education sector 3 Global Financial Advisory Rothschild stands apart from the competition. What makes Rothschild special as an adviser is that we are: Focused on clients
More informationOpportunities for Action in Financial Services. Trading Places: New Models for Old Exchanges
Opportunities for Action in Financial Services Trading Places: New Models for Old Exchanges Trading Places: New Models for Old Exchanges Globalization, deregulation, and new technologies are reshaping
More informationI. THE GOAL: VALUE CREATION 3 II. THE PROCESSES: VALUE-ORIENTED HR MANAGEMENT 4 III. THE IMPLICATIONS: CHANGING THE HR FUNCTION 8
TABLE OF CONTENTS I. THE GOAL: VALUE CREATION 3 II. THE PROCESSES: VALUE-ORIENTED HR MANAGEMENT 4 III. THE IMPLICATIONS: CHANGING THE HR FUNCTION 8 IV. WHAT NEEDS TO BE DONE 9 APPENDIX: CHECKLIST FOR BEST-PRACTICE
More information1999 COMMUNICATIONS STUDY LINKING COMMUNICATIONS WITH STRATEGY TO ACHIEVE BUSINESS GOALS
W A T S O N W Y A T T 1999 COMMUNICATIONS STUDY LINKING COMMUNICATIONS WITH STRATEGY TO ACHIEVE BUSINESS GOALS A CLOSE TIE between business and communications strategies will align the workforce with
More informationOpportunities for Action in Financial Services. The Asset Management Battle: Using Tools of Other Trades to Win
Opportunities for Action in Financial Services The Asset Management Battle: Using Tools of Other Trades to Win The Asset Management Battle: Using Tools of Other Trades to Win Not so long ago, in the late
More informationOpportunities for Action in Financial Services. The Next Wave: Wireless Financial Services
Opportunities for Action in Financial Services The Next Wave: Wireless Financial Services The Next Wave: Wireless Financial Services Wireless financial services, an important part of m- commerce, can offer
More informationROLE SPECIFICATION WORLD FOOD PROGRAMME
MANAGEMENT CONSULTANTS EGON ZEHNDER INTERNATIONAL (SUISSE) SA COURS DE RIVE 10 1204 GENEVA SWITZERLAND TELEPHONE +41 22 849 68 68 FAX +41 22 849 68 78 E-MAIL ezigeneva@ezi.net www.egonzehnder.com ROLE
More informationEight Best Practices for Conducting a Successful General Counsel Search
legal, compliance & regulatory Eight Best Practices for Conducting a Successful General Counsel Search by Catherine Nathan, Jennifer Herrmann, Kimberly Fullerton and David Love The general counsel is a
More informationThe High-Performance Manufacturing Organization
The High-Performance Manufacturing The Boston Consulting Group (BCG) is a global management consulting firm and the world s leading advisor on business strategy. We partner with clients in all sectors
More informationOpportunities for Action in Financial Services. Hidden Treasure: Finding the Keys to Profitability in Wealth Management
Opportunities for Action in Financial Services Hidden Treasure: Finding the Keys to Profitability in Wealth Management Hidden Treasure: Finding the Keys to Profitability in Wealth Management Wealth managers
More informationZia Khan. A Conversation with Jon Katzenbach and Zia Khan, Authors of Leading outside the Lines
Interview Jon Katzenbach Zia Khan A Conversation with Jon Katzenbach and Zia Khan, Authors of Leading outside the Lines Contact Information New York Jon Katzenbach Senior Partner +1-212-551-6115 jon.katzenbach@booz.com
More informationWe should have started earlier.
We should have started earlier. CEO Succession Study 2013 CEO succession planning: We should have started earlier. Chairmen and CEOs share best practices and challenges in preparing for a change at the
More informationInternet of Things, a key lever to reduce CO 2 emissions
COP21 Internet of Things, a key lever to reduce CO 2 emissions November 13 th, 2015 Exponential technologies combined with Internet global model drive a new industrial revolution: the Internet of Thing
More informationSOCIAL MEDIA STRATEGY EXECUTION 10 STEPS DIGITAL SERIES
SOCIAL MEDIA STRATEGY EXECUTION 10 STEPS DIGITAL SERIES LIFESTYLE AS BASE FOR CONSUMPTION A strategy that pays off for your business Social Media can be crucial for digital business success if used strategically
More informationIndia. Doorway to opportunities
India Doorway to opportunities We have the key India s development plays an increasingly active role in the global economy and presents significant business opportunities. As clients manage and explore
More informationThe World s Most Competitive Cities. A Global Investor s Perspective on True City Competitiveness
The World s Most Competitive Cities A Global Investor s Perspective on True City Competitiveness A report by Site Selection magazine in cooperation with IBM Global Business Services The World s Most Competitive
More informationOpportunities for Action in Consumer Markets. A Holistic Approach to Trade Spending
Opportunities for Action in Consumer Markets A Holistic Approach to Trade Spending A Holistic Approach to Trade Spending Trade spending the financial deals that manufacturers offer retailers to market
More informationGuide. Axis Webinar. User guide
Guide Axis Webinar User guide Table of contents 1. Introduction 3 2. Preparations 3 2.1 Joining the visual part 3 2.2 Joining the conference call 3 2.3 Providing feedback and asking questions during a
More informationboard solutions litigation support services Executive compensation
board solutions litigation support services Executive compensation i Deep experience, strong partnerships Hay Group s Board Solutions business assists attorneys in various types of engagements that involve
More informationFocus. Winning in the Evolving Marketplace of Ideas. Intellectual Property Strategy for the Twenty-first Century
Focus Winning in the Evolving Marketplace of Ideas Intellectual Property Strategy for the Twenty-first Century The Boston Consulting Group (BCG) is a global management consulting firm and the world s leading
More informationSynopsis: In the first September TripCase product release there will be several big updates.
TripCase Document Delivery 15.09 Implementation: 10 nd Sep2015 SIN time Synopsis: In the first September TripCase product release there will be several big updates. 1) Frontline agents will have access
More informationPhoenix Agenda Inside Tomorrow s Retail Bank
Presentation Phoenix Agenda Inside Tomorrow s Retail Bank eco Kompetenzgruppe E-Commerce Frankfurt, 24. September 2012 Christian Weiß, A.T. Kearney The role of technology in next generation retail banking
More informationIn an era when new causes and cures for health
December 3 BCG FOCUS The Hidden Epidemic Finding a Cure for Unfilled Prescriptions and Missed Doses In an era when new causes and cures for health conditions are being discovered every day, one troublesome
More informationmanaging talent to meet pharma s next great challenge: global market access Life Sciences and Healthcare Services
managing talent to meet pharma s next great challenge: global market access Life Sciences and Healthcare Services In an environment where private and government payers around the world are becoming more
More informationBuilding a Customer-Centric Operating Model Aligning Segments, Products, and Channels
Leading Research Paul Hyde Frank Ribeiro Ashish Jain Kumar Kanagasabai Building a Customer-Centric Operating Model Aligning Segments, Products, and Channels Financial Institutions can expect to compete
More informationGlobal Real Estate Outlook
Global Real Estate Outlook August 2014 The Hierarchy of Economic Performance, 2014-2015 China Indonesia India Poland South Korea Turkey Australia Mexico United Kingdom Sweden United States Canada South
More informationCargo Sales & Service Presentation
Cargo Sales & Service Presentation Who is Air Logistics Group? Established in 1994 One of the world s leading cargo sales and service companies 55 offices spanning 32 countries and over 200 employees worldwide
More informationIndustry Service Line 9 ABeam Consulting has developed a proprietary network utilizing the strengths of being Asia based. We provide service that fits the local conditions to clients in every region and
More informationOpportunities for Action in Technology and Communications. Broadband, the Promised Land: How to Make It Keep Its Promise
Opportunities for Action in Technology and Communications Broadband, the Promised Land: How to Make It Keep Its Promise Broadband, the Promised Land: How to Make It Keep Its Promise Throughout the world
More informationCompeting for Small Business P&C Insurance. Strategy for growth
Competing for Small Business P&C Insurance Strategy for growth Property and casualty (P&C) insurance for small businesses is a challenge in today s economy. Growth is slow, prices are falling due to a
More informationOpportunities for Action in Consumer Markets. Riding the Next Wave of Outsourcing
Opportunities for Action in Consumer Markets Riding the Next Wave of Outsourcing Riding the Next Wave of Outsourcing Consumer electronics, footwear, and apparel blazed a path to low-cost countries (LCCs)
More informationPrivate Equity Practice Group
Private Equity Practice Group www.stantonchase.com Stanton Chase is a leader in executive management and board recruitment with global footprint, local expertise, and extensive experience across numerous
More informationEnergy Management: Can Utilities Seize the Opportunity?
Energy Management: Can Utilities Seize the Opportunity? Energy management is generating plenty of buzz. But will it help utilities meet their growth numbers? Not until market trends shake out and partnerships
More informationImproved Outlook? French Manufacturing Competitiveness Radar 2014/2015. Paris, March 2015
Improved Outlook? French Manufacturing Competitiveness Radar /2015 Paris, March 2015 Roland Berger's manufacturing Competitiveness Radar We are proud to present you the third edition of our survey on French
More informationFinancial services regulation in Australia
Financial services regulation in Australia FEBRUARY What you need to know Financial services regulation in Australia February 2016 1 What you need to know Key points Do you do business in Australia or
More informationLeadership Development Yesterday and Today. Approaches that Work
Leadership Development Yesterday and Today Approaches that Work 1 point of view 2016 Decades ago, formal training and development models, exemplified at the time by those at IBM, GE and Unilever, thrived
More informationBe clear about your talent management goals
Take Be clear about your talent management goals It s tough to get talent management right, particularly when market conditions and strategy are in constant flux. But take a whole systems approach to talent
More information