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1 RESUME: PAMELA JAYE COLE 5460 Wadean Pl. Oakland, CA (415) Linked In: SUMMARY: Computer skills: UNIX, Windows, Apple. Sybase, SQL, Oracle Forms Developer, Visio, Microsoft Office, RoboHelp, HTML, CSS, Premiere, Photoshop, Illustrator, InDesign, Quark, Final Cut Pro, After Effects, PowerPoint, Dreamweaver, Fireworks, FrameMaker, Confluence, JIRA, Crowd, Drupal, Camtasia, Google Drive, Google Sites 25+ years of technical writing experience including project management and editorial Quality assurance, software engineering, database development, web design/development, system administration experience Content management, Wiki implementation and administration, online help development, and website management Freelance writer/editor public health, corrections, and academic clients Author of The Amazing World of Technical Writing! (2013) Background in journalism, photography, and video production EDUCATION: Georgia State University Atlanta, Georgia Bachelor of Arts in Journalism (December 1985) Master of Arts in Communication (May 2004) EMPLOYMENT: Xoom, LLC. San Francisco, CA January Present Create runbooks, user guides, implementation guides, security policies, and other technical documentation as needed. Administrate Confluence wiki. Assist with QA and UI design as needed. WEB CONTENT COORDINATOR Kaiser Permanente 1 Kaiser Plaza, Oakland CA July 2013 December 2014 Design branded websites. Create web page layouts as directed using the IBM Portal Web content management system. Adhere to Kaiser Permanente Web design standards and architecture. Coordinate with team members to ensure timely and accurate completion of assigned projects. Work with a creative team consisting of the senior designer, content editor, project manager, and others. Act as project manager for the enterprise video solution. Provide technical documentation for other products as needed.

2 Pamela Cole, Page 2 /BUSINESS ANALYST The Weather Channel (direct contract) 185 Berry St., San Francisco, CA October 2012 June 2013 Create system and product catalogs to assist in the acquisition of this company by The Weather Channel. Detail the technical specifics of every working system and product including use case, technology stack, and infrastructure. Expose this extensive document through Google Drive and Google Sites. Create communication strategy for internal IT communication across the enterprise. Collaborate with engineers in California, Georgia, Wisconsin, and Massachusetts. FunMobility, Inc. (direct contract) 4234 Hacienda Dr. Pleasanton, CA June 2012 September 2012 Create and distribute User Guide, Integration Guide, and Report Process Runbook for mobile applications. Create and maintain Confluence Wiki for internal and external access. Work closely with developers to document SDK. Assist in marketing writing/editing assignments. Assist in JIRA/Confluence administration. WEB COMMUNICATIONS SPECIALIST Stanford University School of Medicine (direct contract) 301 Ravenswood Ave. Menlo Park, CA Jan 2012 June 2012 Edit and update the School of Medicine website (med.stanford.edu) daily using Dreamweaver. Create Drupal templates for potential use as the future Stanford School of Medicine website CMS. Create online help videos using Camtasia for internal applications. MyVest, LLC. (direct contract) 90 New Montgomery San Francisco, CA April 2011 August 2011 Create and distribute Technical Operations Handbook, Upgrade Guide, User Guide, and Nightly Process Runbook. Create and administer a Confluence Wiki Knowledge Base for product users. Assist in all in-house writing/editing assignments. Assist in quality assurance testing. Consilium1, Inc. (permanent) 3350 Peachtree Rd. NE, Suite April 2010 March 2011 Maintain a suite of user documentation including User Guides, Release Notes, Knowledge Base, and Wiki pages to support a web-based order entry system for interactive television advertising system. Provide training and administration for Confluence Wiki site. Write marketing case studies and articles for publication. Perform user acceptance testing.

3 Pamela Cole, Page 3 IHG, Inc. (InterContinental Hotels Group) (contract through Signature Consultants, 3 Ravinia Dr., Suite August 2007 February 2010 Managed team of four technical writers. Produced weekly educational for non-technical audience describing technical concepts. Researched and wrote white papers and industry journal articles. Prepared software requirements documents based on collaboration with business clients. Worked with developers to document APIs, networking, security, and operations for global enterprise architecture system. Implemented Confluence Wiki and provided training and administration for over 1,000 daily global users. OWNER / PRESIDENT Front Runner Communications, Inc. May 2004 December 2011 Founder and president of a communications consulting company that provided technical and marketing writing, editing, project management, web development, video, and photography services for clients. Projects included: Editor-in-Chief - Southern Screen Report,. September 2005 December Managed all aspects of publication for the print and online editions of this magazine. ( Communications Director - The Moss Group, Inc., Washington, DC. August 2002 August Prepared reports for submission to various state Corrections Commissions, Federal Justice Department, National Institute of Corrections, and United States Congress. Editor - Madeleine LaMarre, PC,. January 2004 December Prepare regular reports on the state of correctional health care systems for submission to legal and government offices. Contact: Madie LaMarre, Author The Amazing World of Technical Writing! (2013) - available on Amazon. This book describes my 26 years of experience as a technical writer to inspire and mentor technical communicators. GRADUATE RESEARCH ASSISTANT Georgia State University, Communications Dept. Digital Arts Entertainment Lab (DAEL) September 2001 May 2004 Assisted in all lab duties while pursuing a Master s degree in Communications. Administered and maintained software on lab computers (MAC and PC) including Final Cut Pro, Photoshop, Dreamweaver, Fireworks, Word, Excel, and PowerPoint. Provided software support to students and faculty. Provided digital photography for marketing. Created and maintained DAEL website, including streaming video pages.

4 Pamela Cole, Page 4 Georgia Department of Natural Resources December 2000 August 2001 Created and edited all technical and user documentation. Developed database-driven online help system using Oracle Forms Developer. Performed Quality Assurance testing and maintenance for several Oracle Forms Developer applications. SR. SOFTWARE ENGINEER / QUALITY ASSURANCE ENGINEER BellSouth Applied Technologies Norcross, GA July 1998 October 2000 Managed administration and operation of multiple Sybase databases. Performed UNIX system administration for Sun Solaris platforms. Documented and communicated backend operations to all team members. Wrote test cases and test plans, and performed alpha and beta level testing on Internet front-end application. Used DDS Packaging to deliver and install production software packages. CONTRACT BellSouth.net (W. E. Carsons Associates). Norcross, GA, March 1996 June Produced online help, technical, and user documentation for telecommunications projects. Worked with developers to document APIs and SDKs. AT&T (Excel Temporary Technical Services). Duluth, GA, January February Produced technical and user documentation for retail computer checkout application. NDC Corp.,, October January Produced technical and user documentation for inventory management and ordering application for pharmacies. Aeronomics, Inc., March October Produced User Guide and System Administrator Guide for SQL Windows-based revenue management software. ERDAS, Inc., February February 1994 Researched and wrote copy for press releases, professional papers, marketing brochures, and geographic information system (GIS) industry journal articles. Wrote online hypertext help and hardcopy technical documentation. Assisted with FrameMaker online help system development. Produced training materials and presented in-house software training sessions. PUBLICATIONS MANAGER OM Systems, Inc., Norcross, GA November February 1992 Developed and managed the Publications Department, supervising two writers. Published and updated 22 publications including reference manuals, user guides, tutorials, newsletters, brochures, educational, and marketing material. Coordinated with programmers to produce hypertext online documentation for a UNIX-based system.

5 Pamela Cole, Page 5 NCR Corp., (National Cash Register) January October 1988 Researched, designed, and produced camera-ready copy for NCR Check Reader/Sorter hardware manual for banking systems. Developed Operator's Guide and Programmer's Reference Manual. Prepared documents for hardcopy printing and distribution. Portfolio and references available.