Scenario-Based Development of Human-Computer Interaction. MARY BETH ROSSON Virginia Polytechnic Institute and State University
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1 USABILITY ENGINEERING Scenario-Based Development of Human-Computer Interaction MARY BETH ROSSON Virginia Polytechnic Institute and State University JOHN M. CARROLL Virginia Polytechnic Institute and State University 3.? MORGAN KAUFMANN PUBLISHERS AN IMPRINT OF ACADEMIC PRESS A Division of Harcourt, Inc. SAN FRANCISCO SAN DIEGO NEW YORK BOSTON LONDON SYDNEY TOKYO Technische Universitat Darmstadt Fachberelch 3 Institut fiir Psychologie Steubenplatz 12, Darmstadt -)V. Nr.
2 Contents FOREWORD PREFACE COLOR PLATES VII xvii FOLLOWING PAGE 202 CHAPTER 1 Scenario-Based Usability Engineering 1.1 Design by Scenario: Marissa's Gravity Project 1.2 Managing Software Development Software Engineering Prototyping and Iterative Development Usability in Software Development The Emergence of Usability Usability Engineering 14 CHAPTER Scenario-Based Usability Engineering User Interaction Scenarios Why Scenarios? Doing Scenario-Based Usability Engineering Analysis Design Prototyping and Evaluation Other Approaches Example-Based Learning of SBD Case Study: A Virtual Science Fair in MOOsburg 29 Analyzing Requirements 2.1 Analyzing Work Practices 2.2 Getting Users Involved XI
3 Xll Contents CHAPTER 3 CHAPTER Science Fair Case Study: Requirements Analysis Root Concept Analysis of Current Practice Summarizing the Field Data Problem Scenarios and Claims Scenarios and Claims as Requirements 75 Activity Design 3.1 Designing Effective Activities 3.2 Designing Comprehensible Activities 3.3 Designing Satisfying Activities 3.4 Science Fair Case Study: Activity Design Exploring the Activity Design Space Activity Design Scenarios and Claims Refining the Activity Design Participatory Design Coherence and Completeness 105 Information Design 4.1 Stages of Action in Human-Computer Interaction 4.2 Perceiving Information Gestalt Perception Organization in User Interface Displays Interpreting Information Familiarity Realism and Refinement Recognizing Affordances ,
4 Contents 4.4 Making Sense of Information Consistency Visual Metaphors Information Models Dynamic Displays Science Fair Case Study: Information Design Exploring the Information Design Space Information Scenarios and Claims Refining the Information Scenarios Consistency and Coherence CHAPTER 5 Interaction Design Selecting a System Goal Interaction Style Opportunistic Goals Planning an Action Sequence Making Actions Obvious Simplifying Complex Plans Flexibility Executing an Action Sequence Directness Feedback and Undo Optimizing Performance Science Fair Case Study: Interaction Design Exploring the Interaction Design Space Interaction Scenarios and Claims Refining the Interaction Scenarios
5 XIV Contents CHAPTER 6 CHAPTER 7 Prototyping 6.1 Exploring User Requirements 6.2 Choosing Among Alternatives 6.3 Usability Testing 6.4 Evolutionary Development 6.5 Science Fair Case Study: Prototyping Scenario Mock-ups Scenario Machines Prototyping Alternatives Evolutionary Development 221 Usability Evaluation 7.1 Usability Specification for Evaluation 7.2 Analytic Methods Usability Inspection Model-Based Analysis Empirical Methods Field Studies Usability Testing in a Laboratory Controlled Experiments Science Fair Case Study: Usability Evaluation Usability Inspection Developing Usability Specifications Testing Usability Specifications Assessing and Refining Usability Specifications 268 s *
6 Contents CHAPTER 8 CHAPTER 9 User Documentation 8.1 The Production Paradox 8.2 Paper and Online Manuals 8.3 Demonstrations and Tutorials 8.4 Information in the Interface 8.5 Socially Mediated Documentation 8.6 Using Context and Intelligence 8.7 Science Fair Case Study: Documentation Design Exploring the Documentation Design Space Documentation Scenarios and Claims Refining the Documentation 300 Emerging Paradigms for User Interaction 9.1 Collaborative Systems 9.2 Ubiquitous Computing 9.3 Intelligent User Interfaces Natural Language and Multimodal Interaction Software Agents Simulation and Virtual Reality 9.5 Science Fair Case Study: Emerging Interaction Paradigms Collaboration in the Science Fair Ubiquitous Computing in the Science Fair Intelligence in the Science Fair Simulating Reality in the Science Fair Refining the Interaction Design
7 XVI Contents CHAPTER 10 APPENDIX GLOSSARY REFERENCES FIGURE CREDITS INDEX Usability Engineering in Practice 10.1 Usability in Organizations Usability Specialists in a Development Team Cost-Justifying Usability Internationalization and Localization User Interface Standards Localization Ethics of Usability Changing Scope of Computing The Digital Divide Meeting the Needs of Special Populations Technology Evolution and Unintended Consequences 358 s Inferential Statistics *
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