Delivery. Enterprise Software. Bringing Agility and Efficiency. Global Software Supply Chain. AAddison-Wesley. Alan W. Brown.
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1 Enterprise Software Delivery Bringing Agility and Efficiency Global Software Supply Chain to the Alan W. Brown AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Capetown Sydney Tokyo Singapore Mexico City
2 Contents List of Figures. Foreword Preface. xi xvii xix Acknowledgments About the Author xxv xxvii Chapter 1: Why Is Enterprise Software Delivery So Difficult? Introduction What Is an Enterprise System? What Is Different Today? What Is the Focus of an Enterprise Software Delivery Organization? How Are the Needs for Enterprise Software Delivery Evolving? Conclusions 13 Chapter 2: Anatomy of an Enterprise Software Delivery Project Introduction MyCo and the MyProj Enterprise Software Delivery Project Business and Organizational Context Project Context Project Execution Results Post Hoc Analysis Enterprise Software Delivery Organization Analysis Project-Level Analysis Commentary Conclusions 27 v
3 vi Contents Chapter 3: The Software Supply Chain and Software Factories Introduction Toward a Software Supply Chain Industrializing Enterprise Software Delivery: An Analogy A Software Factory Approach to Enterprise Software Delivery Aligning Business and Engineering Automating Processes and Tasks Leveraging Assets across the Enterprise Supporting Lean Processes and Integrated Infrastructures Automating Operational Measurement and Control Key Elements of the Software Factory Business Management Asset Production and Maintenance Application Development and Delivery Management Application Infrastructure and Deployment Management Governance Examples and Illustrations Example: IBM Application Assembly Optimization (AAO) Approach Example: IBM Test Factory Approach Example: A Large Financial Organization's Core Insurance Platform Observations and Commentary Conclusions 50 Chapter 4: Collaborative Software Delivery Introduction Globally Distributed Development Distributed Team Working Organizationally Distributed Working Globally Distributed Working Collaborative Delivery Environments Collaborative Application Life-Cycle Management 67
4 Contents vii 4.5 Examples An Outsource Application Delivery Solution for a Large Financial Services Organization IBM Software Group Product Delivery Conclusions 80 Chapter 5: Agile Software Delivery Introduction Rethinking Enterprise Software Delivery From Software Development to Software Delivery The Basis for Agility The Focus for Agility Agility at Enterprise Scale Agility in Context Agile Scaling Factors Scaling Rollout of Agile Approaches Examples of Large-Scale Agile Adoption Agile Supply Chain Management at ABC Bank Enterprise Agile Testing Services at XYZ Conclusions 115 Chapter 6: Software Quality Introduction A Broader View of Software Quality End-to-End Quality Management Assessing the Health of Enterprise Software Delivery The Keys to Continuous Software Quality Assurance Quality across the Software Supply Chain Collaboration Automation Visibility Software Testing Factories Security Code Scanning Web Access and Compliance Testing Conclusions 136
5 viii Contents Chapter 7: Governance, Measurement, and Metrics Introduction Measuring Enterprise Software Delivery The Use of Metrics Measurement Maturity Measurement and Improvement Managing the Global Software Supply Chain Governance in Outsourcing Metrics and the Software Supply Chain Examples Product Porfolio Management at IBM Rational Supplier Management at a Large Bank Conclusions 153 Chapter 8: A Case Study in Agile-at-Scale Adoption at Danske Bank Introduction Motivation for Change The Focus on Adopting an Agile Approach The Danske Bank Agile Delivery Process Implementing an Agile Delivery Process Workbench Piloting the Danske Bank Agile Delivery Process Measuring Success Rollout Principles Lessons Learned Conclusions 171 Chapter 9: A Case Study in Global Software Product Delivery at IBM Rational Introduction Status and Motivation Goals and Objectives for Software Delivery in Rational Introducing Agile Delivery at Rational Development Practices Development Process Team Organization and Responsibilities Planning Build and Build Management Retrospectives 188
6 Contents ix Chapter 10: Transparency End Game Tracking and Stability Ongoing Management and Decision Making Results and Observations Conclusions 195 Lessons for Success in Global Enterprise Software Delivery Introduction Revisiting the Enterprise Organizations Managing Front- and Back-Office Systems Organizations Where Software Is the Business Organizations "Where Software Is the Product Organizations Where Software Delivery Is the Product Summary Risks and Limitations Applicability to SMEs The Impact of Process Maturity Software Is Not Manufactured; It Is Crafted and Evolved Supply Chain Weaknesses Summary Lessons from Other Domains Evolutionary Acquisition and TLCM Supply Chain Management Lean Manufacturing Examples and Illustrations US State Government Outsourcing Nokia Product Development and Delivery FAA Large Project Management Conclusions 225 Chapter 11: The Future of Global Enterprise Software Delivery Introduction The Beginning of the End, or the End of the Beginning?
7 X Contents 11.3 Into the Clouds Understanding the Cloud Impact on Enterprise Software Delivery Organizations Summary Sourcing Options The Third Wave Conclusions 246 Appendix A: Enterprise Software Delivery Revisited 249 A.l Introduction 250 A.2 The Enterprise Software Delivery Organization 251 A.2.1 Organizational Approaches 252 A.3 Managing an Enterprise Software Portfolio 254 A.4 Examining the Mix of Portfolio Solutions 257 A.4.1 The Role of Packaged Applications 257 A.4.2 Business Integration 258 A.4.3 Balancing Enterprise Software Delivery Needs 259 A.5 Enterprise Integration Issues 266 A.5.1 Business Process Complexity 267 A.5.2 Service Interface Complexity 270 A.5.3 Supply Chain Complexity 271 A. 6 Managing Change 272 A.6.1 Tactical-Level Change Management 272 A.6.2 Strategic-Level Change Management 272 A.7 Conclusions 274 References 277 Index 283
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