SWITCH KIT. An easy step-by-step kit to help you move to your new local bank

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1 An easy step-by-step kit to help you move to your new local bank

2 A STEP-BY-STEP GUIDE 1 OPEN YOUR ACCOUNTS. Don t know what type of account to open? Our friendly customer service representatives will help you decide what accounts are best for you based on your needs. We have several checking and savings accounts intended to help you manage your day to day needs. You can open your new account at the Citizen s building, located downtown Morgantown on High Street. 2 STOP USING YOUR OLD ACCOUNTS. Make sure you have adequate funds to cover any outstanding checks and automatic withdrawal payments. Also, make sure all of your checks have cleared first before you transfer all of your money to your new Citizens Bank of Morgantown Account. It is always good to destroy all of your unused checks, Debit or ATM cards, and deposit slips, to better protect yourself. 3 SWITCH ALL DIRECT DEPOSIT(S). We have all the forms you need to make this a trouble-free switch. We ve also included effortless tools to help you organize all your direct deposit accounts. 4 SWITCH ALL AUTOMATIC PAYMENTS. Anyone who automatically debits your account will need to be contacted. You will need to inform them that you have moved to Citizens Bank of Morgantown. Your Switch kit gives you useful organizing tools to help you make that switch and the proper forms to submit to make the switch trouble-free. 5 6 CLOSE ALL YOUR OLD ACCOUNTS. Now that you have moved all your accounts from the previous bank to Citizens Bank of Morgantown, you can close all of your old accounts. Before closing the old accounts, make sure all outstanding checks have cleared and no automatic debits are still set up with old information. THAT IS IT! If you have any questions, please don t hesitate to ask. We are very happy to help you! 1

3 FREQUENTLY ASKED QUESTIONS Q A IS IT EASY TO SWITCH TO A NEW BANK? At Citizens Bank of Morgantown, we have prepared a Switch Kit designed to make the move to your new bank uncomplicated. We provide you with the necessary forms and a step-by-step process to make sure you have all that you need to easily switch to Citizens Bank of Morgantown. Q A BUT I HAVE DIRECT DEPOSIT. HOW DO I CHANGE? In your Switch Kit, we provide you with the instructions to handle all of your direct deposits and the proper contact information for those who have Social Security set up on Direct Deposits. Q A HOW DO I KNOW WHAT ACCOUNT I NEED? We offer many different options to our customers because we know our customer s needs are important. We provide interest bearing accounts, free accounts and even all electronic accounts. It s up to you, but we will be here to help you find the one that suites your needs. Q A I HAVE SOME OF MY BILLS SET UP FOR AUTOMATIC PAYMENTS. CAN I DO THE SAME AT? Yes, you certainly can! Within this package we have the proper forms for you to fill out and send to any merchant you have on automatic payment. We also provide our customers with Online Bill Pay as a free service. You can schedule your payments, change the amounts and even check a history of all your payments. Just ask your account representative about Online Banking and we will get you connected. Q A WHAT S THE PROCESS OF CLOSING MY OLD ACCOUNT? We are here to make the switch as smooth as possible so we provided a form for you to submit to your previous bank. Simply follow the instructions and you will be switched in no time! 2

4 DIRECT DEPOSIT REQUEST ORGANIZER FORM SWITCH KIT Although we provide you with the proper forms, check with your employer or other direct deposit sources to make sure you do not have to submit any additional information. If you have your Social Security Check on direct deposit, you can call the Social Security Administration at or visit their website at as well. You may want to maintain your previous checking account until you are sure the direct deposit is moved to your new Citizens Bank of Morgantown account. Use this handy chart to list the sources of direct deposit. We ve even provided you with a checklist to help you get started. PAYCHECK SOCIAL SECURITY INTEREST INCOME MILITARY PAY RETIREMENT DIVIDENDS COMPANY COMPANY ADDRESS LAST DEPOSIT FORM MAIL DATE SWITCHED 3

5 DIRECT DEPOSIT REQUEST FORM ACCOUNTS PAYABLE DEPARTMENTS TO: FAX NUMBER: RE: This letter is to inform you that I have recently switched my bank accounts to Citizens Bank of Morgantown. Please automatically deposit my income into my new account according to the instructions that follow. FROM: DAYTIME PHONE NUMBER: My account # with you is: The account I wish you to deposit into is: CHECKING SAVINGS MONEY MARKET My Citizens Bank of Morgantown Account Number is: Citizens Bank of Morgantown Routing Number is: I authorize (company/employer) to change my direct deposit information to my new account at Citizens Bank of Morgantown as described above. This will remain in effect until I have submitted a written request to the above company/employer to terminate this direct deposit. SIGNATURE: DATE: 4

6 AUTOMATIC PAYMENT REQUEST ORGANIZER FORM Automatic Payments are a convenient way to pay bills each month without having to write checks. These are scheduled withdrawals you have previously set up with a merchant. You can also pay bills through the Citizens Bank of Morgantown Website. It s a free service we provide for all of our banking customers. Use this handy chart to list the merchants you have set up for automatic withdrawal. We ve even made available to you a checklist to help you get started. MORTGAGE HEALTH INSURANCE CELL PHONE RENT WATER CABLE TV AUTO INSURANCE ELECTRICITY CREDIT CARDS INVESTMENTS/SAVINGS MEMBERSHIP DUES DEPARTMENT STORE CREDIT CARDS COMPANY COMPANY ADDRESS LAST SCHEDULED DRAFT FORM MAIL DATE SWITCHED 5

7 AUTOMATIC PAYMENT REQUEST FORM BILLING DEPARTMENT TO: FAX NUMBER: RE: This letter is to inform you that I have recently switched my bank accounts to Citizens Bank of Morgantown. Please automatically debit my new checking account according to the instructions that follow. NAME: DAYTIME PHONE NUMBER: My account # with you is: The account I wish you to debit is: CHECKING SAVINGS My Citizens Bank of Morgantown Account Number is: Citizens Bank of Morgantown Routing Number is: I authorize (company/employer) to change my automatic payment information to debit my new account at Citizens Bank of Morgantown as described above. This will remain in effect until I have submitted a written request to the above payee to terminate this automatic debit. SIGNATURE: DATE: 6

8 ACCOUNT CLOSING INSTRUCTIONS Congratulations! You are well on your way to making the switch to Citizens Bank of Morgantown. At Citizens Bank of Morgantown, we are delighted you chose us to become your financial partner and will do our best to help you on your way to financial achievement. We are happy to help you in any possible way, so please do not hesitate to ask. After banking with us, you ll wonder why you ever banked anywhere else! Just a few more tips as you finalize your move to Citizens Bank of Morgantown. Check with your previous bank to make sure you have filled out all the proper documentation to close all your accounts. Also, make sure you inquire about special fees or restrictions that may be significant due to an account closing. Once you have officially closed your accounts, it s a good idea to verify that all accounts have a zero balance. Again, congratulations on making the move to a wonderful and friendly bank. We are sure your new home at Citizens Bank of Morgantown will reach beyond your expectations. 7

9 ACCOUNT CLOSING REQUEST TO: FAX NUMBER: RE: This letter is to inform you that I have recently switched my bank accounts to Citizens Bank of Morgantown. Please close my accounts according to the instructions that follow. PLEASE CLOSE THE FOLLOWING ACCOUNTS: CHECKING NUMBER: CHECKING NUMBER: SAVINGS NUMBER: SAVINGS NUMBER: MONEY MARKET: OTHER ACCOUNTS: Thank you for your immediate response. Should there be any remaining funds, please send a check to the following address. REQUESTOR S NAME: DAYTIME PHONE NUMBER: SIGNATURE: SIGNATURE: 8

10 CERTIFICATE OF DEPOSITS Some people have certificates of deposits (CD) as a form of savings. At Citizens Bank of Morgantown, we offer competitive rates. We know you would prefer to keep your CD at another bank until it reaches maturity as to void any penalties; however we have provided a simple worksheet for you to fill out to track your maturity dates. It s just a helpful tool that can remind you to check with your new bank, Citizens Bank of Morgantown, when it comes time to renew your CD(s). BANK AMOUNT RATE MATURITY DATE 9

11 LOAN TRANSFER At Citizens Bank of Morgantown, we have loan products available to fit whatever the need. You can use this simple worksheet to list all your current loans, and then talk with a Citizens Bank of Morgantown Loan Officer about how we can help you. Whether it is a home mortgage, a line of credit or even a commercial loan, we will do our best to provide you with the financial tools to make your dreams come true! BANK ACCOUNT NUMBER TYPE OF LOAN BALANCE REMAINING 10