Exam Name: Symposium Call Center Server 5.0 Exam Type: Nortel Exam Code: Doc Type: Q & A with Explanations Total Questions: 67

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1 Question: 1 A customer named Company.com is installing Symposium Call Center Server (SCCS) 5.0 and Symposium Web Client (SWC)4.5. Which of these features is an option activated by keycode that is responsible for sending real-time data from SCCS to SWC? A. Real-Time Display (RTD) B. Real-Time Data Collector (RDC) C. Statistical Data Propagator (SDP) D. Real-Time Statistics Multicast (RSM) Question: 2 A customer named Company.com wants to install Symposium Call Center Server (SCCS) 5.0 on a Windows 2000 Server. What is the SCCS service which provides communication between a switch and a host application? A. Voice Service Manager (VSM) B. Statistical Data Propagator (TSM) C. Telephony Service Manager (TSM) D. Meridian Link Service Manager (MLSM) Question: 3 A customer named Company.com installed symposium Web Client (SWC) 4.5 on a Windows 2003 server. Which user account has to be added after SWC installation? A. iceadmin B. IUSR_SWC C. TsInternet D. Webadmin Question: 4 A customer named Company.com wants to install Symposium Call Center Server (SCCS)5.0 on a Windows 2000 Server. Which condition must be met regarding the computer name? A. The computer name must be in lower case letters. B. The computer name and the DNS host name must NOT match. C. The computer name and the DNS host name must match. D. The computer name and the DNS host name must match exactly, to include upper case and lower case letters. Question: 5 A customer named Company.com installed Symposium Web Client (SWC) 4.5 on a Windows 2003 server to manage Symposium Call Center Server (SCCS) 5.0. The servers can communicate with other servers/pc using either multicast or unicast data. When choosing this option on the server, what is the proper configuration? A. SCCS sends multicast data to swc, which then sends only multicast data to desktop PCs. B. SCCS sends multicast data to SWC, which then sends only unicast data to desktop PCs. Page 1 of 16

2 C. SCCS sends unicast data to SWC, which then sends either multicast or unicast data to desktop PCs. D. SCCS sends multicast data to SWC, which then sends either multicast or unicast data to desktop PCs Question: 6 A customer named Company.com installed Symposium Web Client (SWC) 4.5 on a Windows 2003 server. They want to receive real-time on their client PC via unicast stream. Where can you configure the Application server to send data using unicast? A. RSMConfig.exe on SCCS B. MulticastCtrl.exe on SCCS C. Real-Time Display (RTD) configuration in SWC under the Real-Time reporting window D. RTRregistry settings in Start/Programs/SWC/Configuration on the Application server Question: 7 A customer named Company.com has Succession 1000 RIs. 3.0 and wants to install Symposium Call Center Server (SCCS) 5.0. An Embedded Local Area Network (ELAN)must be used for communication. How should you program the Action and Device number when defining the ELAN on Succession? A. Any TTYport B. ELAN (16-31) C. ELAN (0-15) D. TTY (16-31) Question: 8 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 with Symposium Web Client (SWC) 4.5. They have to configure the browser on desktop PC for Web Client access. What is the proper way of configuring security for web browser? A. SWC URL must be configured as a trusted site and all cookies can be disabled B. SWC URL must be configured as a trusted site and all cookies can be disabled C. SWC URL does NOT have to be configured as a trusted site and all cookies can be Disabled. D. SWC URL does NOT have to be configured as a trusted site and all cookies can be Disabled. Answer: A Question: 9 You are attending a SCCS 5.0 pre-installation meeting. The customer asks a question about the configuration of the server prior to the installation date. Which service must be installed on the server prior to performing the SCCS 5.0 installation? A. IIS and Remote Access Services (RAS) B. Simple Network Management Protocol (SNMP) C. Internet information Service (IIS)and Terminal SERVICES D. Simple Mail Transport Protocol (SMTP) and Dynamic Host Configuration Protocol (DHCP) Page 2 of 16

3 Question: 10 You are at A customer named Company.com site performing the pre-installation checks on a SCCS 5.0. The server has 512M of memory. It is discovered that virtual memory settings are still set to the Windows default. Which setting is the correct setting for the SCCS 5.0? A. allow Windows to control virtual memory? B. 524M minimum and 684 maximum on drive E C. 512M minimum and 684 maximum on drive D D. 768M minimum and 768 maximum on drive C Question: 11 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 and they installed Symposium Web Client (SWC) 4.0 on Windows 2003 server with Active Directory Application Mode(ADAM). What is the next required step for Scripting configuration? A. Configure iceadmin account. B. Configure webadmin account. C. Configure TsinternetUser account. D. Creatand configure Terminal Services user account. Question: 12 After installing the Symposium Web Client 4.5 application server you are preparing to configure the SCCS 5.0. What are the two tasks you will perform using the configuration component? A. adding, configuring, and deleting access rights and scripts B. adding, configuring, and deleting access classes and users C. adding, configuring, and deleting report group and partitions D. adding, configuring, and deleting SCCS5.0 and resources Question: 13 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 and Symposium Web Client (SWC) 4.5. W hat is required for Agent Desktop Display to function? (Choose two) A. Unicast B. Multicast C. Emergency Help component D. Real-Time Reporting component E. Contact Center Management component Answer: A,B Question: 14 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 DEPLOYED ON THREE NODES AND Symposium Web Client (SWC) 4.5 which is used for managing all nodes plus NCC. They added another node to the system. What must the customer add the node through first prior to adding it to the NCC via SWC? Page 3 of 16

4 A. new SCCS NBConfig utility B. SCCS NCC NBConfig utility C. New SCCS Configuration utility D. SCCS NCC Configuration utility Question: 15 A customer named Company.com has Symposium Call Center Serever (SCCS) 5.0 and is installing a Symposium Web Client (SWC) 4.5 to oprate on a Windows 2003 Server. Before installing SWC, a decision must be made on the type of server the SWC will be and how it will be configured within customer's existing domain. What does Nortel Networks recommend? A. a virtual directory on an existing web site B. a web site on the main customer web site C. the default web site on the application server D. a web site coexisting with Symposium Agent 2.3 Question: 16 A customer named Company.com has deployed Symposium Call Center Server (SCCS) 5.0 with Succession 1000 RIs. 3.0 and CallPilot To integrate the system, where must you configure the Callpilot IP CLAN address on SCCS? A. Configuration B. Feature Report C. System information D. Server Setup Configuration Question: 17 A customer's IT department provided you with several IP addresses for use in the Symposium Call Center Web Client 4.5 configurations, including:. Symposium Call Center Web Client application server address: Symposium Call Center Web Client send IP multicast address: Symposium Call Center Web Client sned IP multicast address: CLAN IP address: For the Web Client's Real-Time Reporting component to function properly, which IP address should you use for the Web Client application server receiving the IP multicast address? A B C D Question: 18 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 with Symposium Web Client (SWC) 4.5. They want to change some configuration data using SWC. When must you save the new data? A. when Save button is pressed Page 4 of 16

5 B. when Submit button is clicked C. when browser refresh button is pressed D. when the row in which data are entered is left by pressing TAB button or clicking on a different row Question: 19 A customer named Company.com has a Symposium Call Center Server (SCCS) 5.0 and is installing a Symposium Web Client (SWC) 4.5 to operate on a Windows 2000 Advanced Server. To use the Historical Reporting and Contact Center Management components of SWC, what should you install before the SWC software? A. Microsoft Reporting Module B. RTD Multicast Configuration C. Sybase Open Client version 12.5 D. Microsoft Active Directory Application Mode (ADAM) Question: 20 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 with Succession 1000 RIs They purchased Callpilot 2.02 and want to integrate with SCCS. How should the Callpilot agent be programmed to interface with SCCS in CallPilot? A. Access queue in Callpilot's SDN table B. IVR queue in Callpilot switch information window C. Access queue in Callpilot switch information window D. Symposium Voice Response application in Callpilot's SDN table Question: 21 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 and is installing a Symposium Web Client (SWC) 4.5 to operate on a Windows 2003 Server. Why should you install Simple Object Access Protocol (SOAP) on the SWC Server? A. SOAP provides for easy acquisition of agents. B. SOAP aids in the efficient maintenance of the hard drive. C. SOAP allows for clean communication over modem lines. D. Soap allows communication between applications using HTTP. Question: 22 A customer named Company.com has Symposium Call Center Server (sccs) 5.0 with Succession 1000 RIs. 3.0 and Meridian Mail 13 deployed. They will use the Meridian Mail for Voice Prompts. Where should you program the Meridian Mail so that it to interfaces properly with the SCCS scripts? A. Treatment DNs in the Menu Service window B. Treatment DNs in the Voice Services DN table C. Treatment DNs in the Channel Allocation Table D. UserAdministration window under Treatment DN category Page 5 of 16

6 Question: 23 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 and they want to install Symposium Web Client (SWC) 4.5 on the Windows 2000 server. What is required for a client PC with Windows 2000 Professional or Windows XP for Terminal Services? A. Terminal SERVICES Client Access License B. Windows 2000 SERVER Client Access License C. Terminal SERVICE Client installed on each client PC D. Client PCs must be in the same domain as web Client Server Question: 24 A customer named Company.com is installing Symposium Call Center Server (SCCS) 5.0 on a Windows 2000 Server. During which part of the SCCS installation, must you enter the keycode? A. at the beginning of software installation B. during the Software and Database configuration process C. After reboot configuration window is opened automatically D. After SCCS application installation and before database installation Question: 25 When you double-click on the Symposium Web Client setup, exe file on the Symposium Web Client CD, or if the setup is launched automatically, the Terminal Services install dialog box appears. What must you do to switch Terminal Services to the install mode before Symposium Web Client can be installed? A. Start menu>run then type DCPromo B. Start menu> RUN than browse CD to setup exe C. Start menu> Programs>Administrative tools>computer management D. Start menu> Setting>Control Panel>select Add/Remove programs Question: 26 How much free Disk space should be available on the Disk Drive on a traditional client PC containing the Temp folder, before you attempt to install the SCCS 5.0 client software on the system? A. 10MB B. 25MB C. 40MB D. 100MB Question: 27 A customer named Company.com plans to install a Symposium Call Center Server (SCCS) 5.0 on a Windows 2000 server. How should you partition C or D drive of the server to ensure a successful SCCS installation? Page 6 of 16

7 A. partition C as the primary with Windows 2000 installed B. partition D as the primary with PC Anywhere installed C. partition C as the primary with Windows 2000 and PC Anywhere installed D. partition D as the Logical drive within Extended partition with SCCS and PC Anywhere installed Question: 28 A customer named Company.com has installed SYMPOSIUM Call Center Server (SCCS) 5.0 and plans to install Symposium Web Client (SWC) 4.5. The current configuration includes 150 agents and 25 skillsets. There will be only 50 routes and a maximum of 20 clients. Which criteria must be met on the server onto which the SWC is being installed? A. minimum requirements B. recommended requirements C. all that is required is a Pentium III processor D. requirements can easily be determined on a need basis Answer: A Question: 29 A customer named Company.com needs to connect a SCCS 5.0 with the Meridian 1 PBX. Which PBX information is required prior to software installation of the SCCS? A. name Customer number ELAN primary IP address CLAN IP address B. B name ELAN primary IP address ELAN secondary IP address CLAN IP address C. name Customer number ELAN primary IP address ELAN secondary IP address D. customer number ELAN primary IP address ELAN secondary IP address CLAN IP address Question: 30 A customer named Company.com requires historical reporting features enabled in a key code. Which third party software must be installed on the Windows 2000 server prior to the installation of the Web Client application? A. Microsoft Data Acess Components (MDAC) 2.5 B. WinSocket 2 C. Crystal Report D. Sybase Open Client Page 7 of 16

8 Question: 31 A customer named Company.com is installing Symposium Call Center Server (SCCS) 5.0 on a Windows 2000 Server. They wants to integrate SCCS with Callpilot 2.5. Beside the Callpilot ELAN IP address, what number should be programmed as the Callpilot server port? A. 108 B C D Question: 32 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0 and is installing Symposium Web Client SWC 4.5. For the SCCS, they plan to take advantage of the replication server to provide a warm standby for call processing. They plan to install the SWC on a Windows 2003 server using AD/AM within their existing domain. During the install, which ports should you configure? A. HTTP and IIS B. LDAP and SSL C. SMTP and SMNP D. HTML and Security Question: 33 A customer named Company.com is installing Symposium Call Center Server (SCCS) 5.0 on a Windows 2000 server. Data Replication is a feature that is required by the customer. How does A customer named Company.com take advantage of this feature? A. activate it by keycode B. via the Data integration Wizard (DIW) C. available only on the Windows 2003 server D. via Random Array inexpensive Disks (RAID) Answer: A Question: 34 Symposium Web Client 4.5 is being installed for a call center application. The setup wizard is being used and beings to acquire configuration information and to search for third-party software and components on the application server. If Microsoft Active Directory fails to be detected on the application server, which action will be taken by the setup wizard? A. The installation process will be terminated. B. The setup wizard will ask if you want to install Microsoft Active Directory. C. The installation process will proceed but real-time reports will fail to function. D. The installation process will proceed but historical reports will to function. Answer: A Question: 35 You are dispatched to A customer named Company.com site to work on a SCCS 5.0 after the customer made configuration changes to it. The customer added a new department to the contact Page 8 of 16

9 center and involved scripts that play voice segments to the callers using Meridian Mail access ports. The reported issue is that all of the scripts referencing voice segments nine and higher in file two are playing the wrong messages. What is the first step you should do to isolate this issue? A. Complete a backup on the Meridian Mail system and reboot it. B. Test the access links to the SCCS using the Tools Menu in Meridian Mail. C. Look for an access voice port from the Meridian MAail system that has become de-acquired. D. Verify that the customer did NOT delete voice segment nine in File two using the Voice Prompt Editor of the SCCS 5.0 Client PC. Question: 36 What should be the ELAN connection between the SCCS 5.0 and the Meridian 1? A. 16MB Token Ring B. Ethernet 10 BASE-T half-duplex C. Ethernet 10 BASE-T full-duplex D. Ethernet 100BASE-T on the SCCS and 10BASE-T on the Meridian 1 Question: 37 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0. They purchased the keycode for Symposium Standby server feature and they want to implement it. Which SCCS utility should you use to determine if a server is in Standby? A. Migration B. Database Restore C. Database Expansion utility D. Server Setup Configuration Question: 38 Using scripting on Symposium Call Center Server (SCCS) 5.0, what must you do for call processing to proceed? A. enable Master Script B. validate Master Script C. activate Master Script D. activate Primary Script Question: 39 Historical reports help customers monitor the system performance by providing information on system activity. A customer named Company.com with a SCCS 5.0 system requests that you allow users who belong to the same team to share customized reports. Which actions should you perform via Symposium Web Client 4.5 to meet their request? A. Use Partition Management to place the users in their own cluster and include the custom cluster in the partition assigned to the agents. B. Create custom report group in Access and Partition Management and include the custom group in the partition assigned to the users. Page 9 of 16

10 C. Use Access Classes to place the users in their own cluster and include the custom cluster in the partition assigned to the administrator. D. Create custom report group in Access and Partition Management and include the custom groups in the partition assigned to the agents. Question: 40 There are two features that enable the customer to control the viewable data in real-time displays: filters and supervisor/reporting agent combinations. What is the purpose of filters? A. They enable the customer to specify the agents, skillsets, and applications that you want to see in the public real-time displays. B. They enable the customer to specify the agents, skillsets, and applications that you want to see in the private real-time displays. C. They enable the customer to specify the agents, who can view the real-time displays and allow them to monitor the current call center performance. D. They enable the customer to specify the supervisors, who can view the real-time displays and allow them to monitor the current call center performance. Question: 41 A field engineer at a customer's site is preparing for a SCCS 4.2 to 5.0 migration. While performing the pre-upgrade checks, you discover that the disk partitions on the release 4.2 server are primary partitions. What action should you take next? A. The migration can proceed, making note of the problem. The partitions will be created correctly on the new release 5.0 server. B. Schedule time with the customer to convert the drives from primary to extended partitions using individual full backups for each drive as time allows. C. Perform a database backup on the release 4.2 server. Use Disk Administrator to delete the partitions and re-create them as extended partitions. Perform a database restore. D. Perform a full backup on the release 4.2 server. Fdisk and format the release 4.2 server drives. Perform the full restore procedure, ensuring the database drives are partitioned as extended partitions. Answer: A Question: 42 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0. They want to complete a schedule network database backup to a remote server. What must you verify before scheduling a backup pertaining to SCCS services? A. All SCCS services must be shut down. B. Verify that SDP service is up and running. C. Verify that HDC service is up and running D. Verify that HDM service is up and running. Question: 43 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0. They want to create a Platform Recovery Disk. Which SCCS utility should you use for creating Platform Recovery Disk? Page 10 of 16

11 A. Migration utility B. Database backup C. Registry Maintenance D. Server Setup Configuration utility Question: 44 A customer named Company.com has a Symposium Call Center Server (SCCS) 5.0 with a Symposium Web Client (SWC) 4.5.SWC is installed on Windows 2000 server. They want to restore SWC data from previous made backup. The backup data can NOT be restored if they are older than the tombstone lifetime setting (number of days that a deleted object is maintained before the garbage collection permanently removes it from Active Directory). What is the default value for tombstone lifetime setting? A. 45 days B. 90 days C. 30 days D. 60 days Question: 45 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0. They want to complete a database backup on the tape. They need to calculate required database space for backup in order to provide adequate tape. How can this be accomplished? A. by using Migration utility B. by using DBCheck utility C. by using SCCSDBSpace database view D. by calculating size of database drives in SCCS via Windows Explorer Question: 46 A customer named Company.com is using Symposium Web Client 4.5 to manage and configure a call center and its users. Active Directory (AD) and other files are used to store user data. When restoring data in the event of a system failure, which statement is TRUE regarding where the AD can be restored? A. onto a remote directory of a network computer B. only onto an application server other than the original server C. only onto the same application server where the backup was created D. onto the same application server where the backup was created or onto a different application server Question: 47 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0. Where would you view and/or delete Service Updates (SU)? A. System Monitor B. SU View Utility C. System Configuration Page 11 of 16

12 D. Product Enhancement Package (PEP) Viewer Utility Question: 48 A customer named Company.com has Symposium Call Center Server (SCCS) 5.0. They want to complete a restore database from a remote directory. What must the customer do after a database restore is finished? A. Reboot the server B. Perform Database Integrity Check. C. Reboot the server then run Database Integrity check. D. Start up all SCCS services to verify that restore is done correctly Question: 49 On a Symposium network with one Network Control Center(NCC) server 20 SCCS there is an average of calls per hour over this network. You are trying to collect Network Call-By Call Data, but find that the NCC server keeps running out of hard disk space. What is the most likely cause for this issue? A. The network bandwidth is too slow. B. There are too many SCCS's on the network. C. The NCC server needs to be a RAID system to handle this setup. D. The NCC server can only handle a maxi,u, of calls per hour. Question: 50 A customer named Company.com has a Symposium Call Center Server (SCCS) 5.0with a Meridian Mail 13. They reported an issue with playing recorded voice segments in SCCS scripts. The scripts were functioning properly, however, the recorded voice segments stopped playing and would not restart. GIVE IVR treatment works fine as far as the scripting is concerned. What is the most likely cause of this issue? A. The Access ports are corrupted. B. The Meridian Mail mailbox password is expired. C. The access link between the Meridian Mail and the SCCS is experiencing synchronization issues. D. The Meridian Mail system has insufficient voice ports to support the demands of contact center traffic. Question: 51 A customer named Company.com claims that the standard reports provided by the SCCS 5.0 Client PC's are falling to provide specific information needed to effectively manage their contact center business. After completing an analysis of the call center design strategy and educating the customer on the use of standard reports, which other option should you recommended to the customer to meet their reporting needs? A. Build customized SCCS 5.0 reports using Seagate Crystal Reports Writer software on the SCCS 5.0 Client PC's Page 12 of 16

13 B. Edit the Schema of the SCCS Sybase Database structure to enable the customer's SQL server to access the desired information. C. Install Seagate Crystal Reports Writer software on the SCCS 5.0 so the customer can use the SCCS 5.0 Client PC's software to create custom reports through the SCCS 5.0 Client PC Software. D. Install Seagate Crystal Reports Writer software on the customer's SQL server so that the SCCS 5.0 Client PC's can access all standard reports of the SCCS 5.0 server through the customer's SQL Server. Answer: A Question: 52 A user is configuring and acquiring telephone sets on an Option 11 using the Terminal Number (TN) on card four and unit two of that card. An error occurs when they acquire the telephones using the TN designation of 4-2. What is the most likely cause of this issue? A. The SCCS DN format is wrong, it should be DN Number xxxx Customer Number ACD Queue. B. The SCCS TN format is wrong, it should be "loop-1-1unit" on an Option 11(e.g ). C. The SCCS TN format is wrong, it should be "loop-0-0-unit" on an Option 11(e.g, ). D. The SCCS TN format is wrong, it should be "loop-expansion Cabinet Number-0-unit"on an Option 11(e.g,4-0-2). Question: 53 A customer named Company.com reports that Agent Desktop Displays (ADDs) and Real Time Displays (RTDs) do not function. Which tool can you on a SCCS 5.0 to verify that the SCCS is multicasting data out to the network? A. Ping B. Mrcv.exe C. RsmCfg.exe D. MulticastCtrl.exe Question: 54 A SCCS 5.0 system is using Meridian Mail to deliver voice prompts and messages to callers in Queue using the Controlled Broadcast, Open Voice Prompt, and Give IVR with Treatment commands in the scripting of the SCCS. After some maintenance activities on the Meridian Mail system, the customer reports that the messages referenced by the Give IVR with Treatment commands are failing to play at the specified time. What is the most likely cause of this issue? A. The SCCS scripts referencing the messages are corrupted. B. The Meridian Mail ports are configured as Basic Service Ports instead of Full Service Ports. C. The access link between the Meridian Mail and the SCCS is experiencing synchronization errors. D. The Meridian Mail system has insufficient voice ports to support the demands of Call Center traffic. Question: 55 A customer named Company.com has a Symposium Call Center Server (SCCS) 5.0 system and has reported that real-time displays contain no data. Which action must you take to ensure proper Page 13 of 16

14 operation? A. Reboot the server. B. Verify that SCCS server can be pinged from client PCs. C. Verify that Realtime Statistic Multicast (RSM) service is up and running. D. Verify that the Statistical Data Propagator (SDP) service is up and running. Question: 56 Active Directory (AD) is essentially a database of network resources and information about each of these objects. AD is used by Symposium Web Client 4.5 to store application information such as Access Classes and Partitions configuration information. Microsoft bundles AD with the Windows 2000 Operating System (OS). How does the AD on a SYMPOSIUM Web Client Application Server integrate to an existing AD on a customer's network? A. It CANNOT be added to an existing AD and so a new forest must be created for the first Application Server. B. It can be added to an existing AD and so becomes part of the forest already in existence for the Domain Controller. C. It can be added to an existing AD and thus becomes part of the forest already in existence for the Application Server. D. It CANNOT be added to an existing AD and so a new AD must be created for the first Application Server on a separate Domain Server. Answer: A Question: 57 In a Symposium Web Client environment the real-time-display is falling to respond, while report generation works fine. What is the best possible solution to this issue? A. ensure ELAN connectivity B. ensure that multicast is enable on the CLAN C. ensure that the workstation has sufficient memory D. ensure that the Symposium Web Client application server is functional Question: 58 A customer named Company.com has Symposium Web Client (SWC) 4.5 installed on Windows 2003 server. They want to enable Secure Sockets Layer (SSL) on the server. What is the required procedure? A. Configure IIS for SSL B. Install digital Web Server Certificate on server and client PCs. C. Enable digital Web Server Certificate for the SWC IIS default web site. D. Obtain and install a digital Web Server Certificate for the SWC ISS default web site. Question: 59 Which tool can you use to assist with determining whether the SCCS network has been configured properly for IP multicasting for Symposium Web Client operation? A. PING.exe Page 14 of 16

15 B. WEBREG. exe C. TRACERT. exe D. ICERTDTrace.exe Question: 60 In a contact center environment using Symposium Web Client, you observe a slow real-timedisplay response from one of the many Symposium Web Client workstations. However, the word processor program on the workstation is responding properly. What is the most likely cause of this issue? A. an overload on the Symposium Web Client workstation B. on overload on the Symposium Web Client workstation subnet C. an overload on the Symposium Web Client application server CPU D. an overload on the Symposium Web Client application server subnet Question: 61 A customer named Company.com has Symposium Web Client SCCS 4.5 installed on windows 2003 server. Which Windows service is required for historical report notification? A. ISS B. DNS C. WINS D. SMTP Question: 62 A customer named Company.com has Symposium Web Client (SWC) 4.5 installed on Windows 2003 server. Which Windows service is required for SCCS scripting? A. IIS B. DNS C. SMTP D. Terminal Services Question: 63 The SMonW window displays the state of all services active on the SCCS 5.0. Which combination of services within the SMonW window commonly indicates issues with the link between the a Meridian 1 and a SCCS? A. Task Flow Access (TFA), Task Flow Executor (TFE), and Historical Data collection (HDC) B. Task Flow Executor (TFE), Agent Skillset Manager (ASM), and Voice Services Manager (VSM) C. Task Flow Executor (TFE), Historical Data Manager (HDM), and Voice Manager (VSM) D. TELEPHONY Service Manager (TSM), Agent Skillset Manager(ASM), and Historical Data Manager (HDM) Page 15 of 16

16 Question: 64 A customer named Company.com reports an issue with Symposium Web Client (SWC) 4.5. They are unable to login using Agent Desktop Display. What should you verify first to ensure proper operation? A. that the IIS is running on SWC server B. that the RSM service is up and running on SCCS server C. that the IceRTDService is up and running on the SWC server D. that data is coming to the client PC by using the IceRTDTrace.exe tool Question: 65 You have completed the installation of the SCCS 5.0 classic client but could not get it to connect to the SCCS system. After pinging from the SCCS classic client and receiving an echo from the SCCS, what step must you take next? A. Change the IP address of the PC running the SCCS fat client. B. Ensure that the SCCS fat client is joined to the SCCS server's domain. C. Check the default IP gateway of SCCS and make sure it matches the fat client default IP gateway. D. Ensure that the TCP port numbers used between the SCCS fat client and server are not blocked by a firewall. Question: 66 You have enable the Real-time Statistic Multicast (RSM) service on a SCCS 5.0 or modified RSM configuration, and then restarted Statistic Data Propagator (SDP) service to use with Symposium Web Client 4.5. Which method can you use to test the RSM service? A. The RSM utility, because it tests the RSM service's send capabilities one port at a time. B. The Multicast Receive utility, because it displays the statistical information based on the mrcv.ini configuration file. C. The Mcast utility, because it will display all the non-rsm data identified as NOT Recognized by RSM of there is an issue. D. The WcRSM utility, because it permits modification of the ports used for sending and receiving statistical information. All ports should display data exchange. Question: 67 A customer named Company.com has Symposium Web Client (SWC) 4.5 installed on Windows 2003 server. Which Windows service is responsible for SWC login functionality through the web browser? A. IIS B. DNS C. SMTP D. Terminal Services Answer: A End of Document Page 16 of 16