Exam Name: Contact Center RIS.6.0 Application Developer Exam Type: Nortel Exam Code: Doc Type: Q & A with Explanations Total Questions: 60

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1 Question: 1 Company.com has Contact Center Manager Server Rls As standard practice when structuring the Master Script for Transfer, which action should be applied? A. Do NOT use separate section for calls being transferred back into Controlled Directory Number (CDN) by live agent. B. Make sure that there is NO Wait statement when using the Transferred command. C. Use a separate section for new calls entering the Master Script for the first time. D. Do NOT use separate section for calls being transferred back into CDN from Interactive Voice Response (IVR). Question: 2 Company.com is using Contact Center Manager Server Rls What is the Network Automatic Call Distribution (ACD) configuration requirement for all network nodes? A. Networking parameters for ISDN and ESN must be unique for each node or switch in the system with respect to Network ACD. B. Networking parameters for ESN must be consistent throughout all nodes or switches in the system withrespect to Network ACD. C. Networking parameters for ISDN and ESN must be consistent throughout all nodes or switches in the systemwith respect to Network ACD. D. Networking parameters for ISDN must be consistent throughout all nodes or switches in the system with respect to Network ACD. Question: 3 You are installing a Contact Center Manager Server (CCMS). The scripting for the Meridian M1 has some treatment requirements. These treatments can be given any time a call is in the Controlled Directory Number Queue. What are the two treatments? (Choose two.) A. Route Call B. Disconnect C. Give Overflow D. Give Busy, D Question: 4 Company.com has Contact Center Manager Server Rls They want to use intrinsics. Decision-making in a script is based on four intrinsic sets. What are three of the sets? (Choose three.) A. Agent ID Intrinsics B. Call Intrinsics C. Time Intrinsics D. Skillset Intrinsics E. Return Value Intrinsics, C, D Question: 5 Company.com has Contact Center Manager Server (CCMS) Rls. 6.0 installed and wants to run a Page 1 of 15

2 report that will show the sum of all treatments, excluding Host Lookup for calls received by the CCMS. Which report will show them the required information? A. Application Call Treatment Report B. Application Delayed Before Answer C. Application Delayed Abandon D. Application Performance Report Question: 6 Company.com has a Contact Center Manager Server Rls. 6.0 and a Contact Center Manager Administration (CCMA) Rls The administrator wants a user to access scripting through the CCMA application. Once the user's basic access is assigned to the Scripting component, what else must the administrator do? A. Assign the user a partition that includes only scripts. B. Assign the user an access class with at least read only access for script variables. C. Assign the user a partition that includes all scripting elements. D. Assign the user an access class with at least read only access for scripts. Question: 7 What is the definition of the Call Request Queue Size (CRQS) in Contact Center Manager Server (CCMS) Rls 6.0? A. The CRQS is the maximum number of network calls that can be queued to the network skillset on the CCMS before the site filtering is turned on. B. The CRQS is the maximum number of nodal calls that can be queued to the network skillset on the CCMS before nodal skillset filtering is turned on. C. The CRQS is the maximum number of network calls that can be queued to the network skillset on the CCMS before network skillset filtering is turned on. D. The CRQS is the maximum number of network calls that can be queued to the network skillset on all the CCMSs before network skillset filtering is turned on for all servers. Question: 8 Company.com with Communication Server (CS) 1000M Rls. 4.0 and Contact Center Manager Server Rls. 6.0 wants to integrate CallPilot 3.0. The CallPilot access queue is defined on the switch as Automatic Call Distribution Directory Number (ACD-DN). How is the ACD-DN defined in CallPilot itself? A. as a CallPilot Voice Services application in Voice Prompt Editor B. as a CallPilot Voice Services application in Application Builder C. as a Symposium Voice Services application in CallPilot SDN table D. as a Symposium Voice Services application in Application Builder Question: 9 Company.com has Contact Center Manager Server Rls. 6.0 and Symposium TAPI Rls. 3.0 integrated together. Which type of variable in the SEND INFO command identifies when to send information to the designated TAPI server? Page 2 of 15

3 A. Integer call variable B. String global variable C. String call variable D. Integer global variable Question: 10 Your customer has a Contact Center Manager Server Rls. 6.0 and wants to "speak" back the numbers to the callers, after the customer has responded to a query for an ID number. What are the three script steps to do this? (Choose three) A. END VOICE SESSION B. COLLECT 7 DIGITS INTO vardigit_cv C. PLAY PROMPT VOICE SEGMENT enter_id_number_v s D. OPEN VOICE SESSION 2299 E. PLAY PROMPT NUMBERBYDIGIT vardigit_cv, C, E Question: 11 Company.com has Contact Center Manager Server Rls Which commands are used to access the value of a wild variable? A. Get Info B. Send Request C. Assign To D. Readvar/Savevar Question: 12 Your customer has a new Contact Center Manager Server (CCMS) Rls. 6.0 and they want an administration user name changed in it. Which two steps would accomplish this? (Choose two.) A. Create the new user and name. B. Delete the user. C. Use the name change feature. D. Use the edit mode., B Question: 13 Company.com has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact Center Manager Administration Rls. 6.0 that they use to manage all nodes, plus the Network Control Center (NCC). The customer wants to route network calls to the site that responds with an available agent first. Which agent reserve option should be selected for this scenario? A. Average Speed of Answer B. Longest Idle Agent C. Either Longest Idle Agent or Average Speed of Answer D. First Back Page 3 of 15

4 Question: 14 Contact Center Manager Server Rls. 6.0 uses Contact Center Manager Administration (CCMA) to manage the system. Assignments View is a feature within CCMA. What are three tasks you can perform with assignments? (Choose three.) A. Run existing assignments. B. View all scheduled assignments. C. Add or delete supervisors. D. Work with existing assignments. E. Add or delete agents., B, D Question: 15 Your customer has Contact Center Manager Server Rls They would like to begin using realtime display features. They want to know what their options are. What are the two basic display types? (Choose two.) A. Network Graphical displays B. Public and Private Graphical displays C. Private and Public Tabular displays D. Global Tabular displays, C Question: 16 Company.com has Contact Center Manager Server (CCMS) Rls. 6.0 installed. The customer recently increased the number of days for which CCMS collects data (interval collection period) using the Historical Statistics Duration property page. When will those changes take effect? A. at midnight B. after server reboot C. when the current 15-minutes interval is ended D. immediately Question: 17 Company.com has Contact Center Manager Server Rls. 6.0 with Communication Server (CS) 1000 Rls. 4.0 and Meridian Mail 13. The customer wants to create an access queue in the CS 1000 for advanced voice processing between the Contact Center Manager Server and Meridian Mail. Which Overlay in CS 1000 Rls. 4.0 should you use for access queue configuration? A. LD 117 B. LD 47 C. LD 11 D. LD 23 Question: 18 Company.com with Contact Center Manager Server Rls. 6.0 wants to verify that, if a call is Page 4 of 15

5 queued to network skillset service_sk, it will then be sent to local skillset support_sk. Which scripting section will perform this action? A. IF (PRIORITY IN NETWORK QUEUE service_sk = 0) THEN REMOVE FROM NETWORK SKILLSET service_sk QUEUE TO NETWORK SKILLSET support_sk WAIT 10 END IF B. IF (PRIORITY IN NETWORK QUEUE service_sk = 0) THEN IF NOT OUT OF SERVICE support_sk THEN QUEUE TO SKILLSET support_sk ELSE ROUTE CALL mailbox_gv END IF WAIT 10 END IF C. IF (PRIORITY IN NETWORK QUEUE service_sk = 6) THEN IF NOT OUT OF SERVICE support_sk THEN QUEUE TO SKILLSET support_sk ELSE ROUTE CALL mailbox_gv END IF WAIT 10 END IF D. IF (PRIORITY IN NETWORK QUEUE service_sk = 0) THEN QUEUE TO NETWORK SKILLSET support_sk WAIT 10 END IF Question: 19 Your customer has a new Contact Center Manager Server (CCMS) Rls. 6.0 and wants an administration user added to it. What three rights are assigned to this user? (Choose three.) A. partitions and supervisor/reporting agent combinations B. Contact Center Manager Server C. access classes D. basic access E. supervisor's names, C, D Question: 20 Company.com with a Contact Center Manager Server Rls. 6.0 wants to use wild variables. Which scripting command can be used inside a wild variable statement? A. Log B. Event Handler C. Where Equals D. Get Info Question: 21 Company.com has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact Center Manager Administration Rls. 6.0 that is used for managing all nodes and Network Control Center (NCC). The customer just recovered from a WAN failure and needs to run a manual synchronization between NCC and all of the nodes. What is the utility for running manual synchronization on NCC? A. Sync utility B. Configuration utility C. Database utility D. NBConfig utility Question: 22 Company.com has Contact Center Manager Server Rls. 6.0 with three nodes and a Network Page 5 of 15

6 Control Center (NCC). Which actions should be performed to generate network reports? A. Collection of Network In, Network Out and Network Call-By-Call statistics must be enabled in Network Communication Parameter on the NCC. B. Collection of Network In, Network Out and Network Call-By-Call statistics must be enabled in Historical Statistics at each Contact Center Manager Server node. C. Collection of Network Skillsets, Network Controlled Directory Numbers and Network Call-By- Call statistics must be enabled in Network Communication Parameter at each Contact Center Manager Server node. D. Collection of Network In, Network Out and Network Call-By-Call statistics must be enabled in Historical Statistics on the NCC. Question: 23 Company.com has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact Center Manager Administration Rls. 6.0 that is used for managing all nodes plus NCC. What happens when network call requests queued to a network skill set meet the configured value for the Call Request Queue Size (CRQS)? A. No additional network call requests are accepted until the CRQS is reduced by the value configured for the Flow Control Threshold. B. No additional network calls requests are accepted for duration of Agent Reserve Timer. C. No additional network calls requests are accepted for duration of Nodal Request Wait Timer. D. No additional network calls requests are accepted until Time Between Retries expires. Question: 24 Your customer has Contact Center Manager Server Rls. 6.0 and wants to notify the caller if his or her call is redirected for some reason. What would be the script syntax for this? A. QUEUED B. REDIRECTED C. OUT OF SERVICE D. ROUTE CALL Question: 25 Company.com has Contact Center Manager Server Rls. 6.0 and wants to be able to track time that a caller is waiting in a queue, and then play that time as estimated wait time to a caller. Which scripting syntaxes will be used in this situation? A. ASSIGN EXPECTED WAIT TIME <CDN> TO <global variable> B. ASSIGN EXPECTED WAIT TIME <Controlled Directory Number (CDN)> TO <call variable> C. ASSIGN EXPECTED WAIT TIME <skillset> TO <global variable> D. ASSIGN EXPECTED WAIT TIME <skillset> TO <call variable> Question: 26 Company.com is running Contact Center Manager Server (CCMS) Rls. 6.0 and CallPilot. CCMS Page 6 of 15

7 scripts use voice segments which are recorded or imported in Application Builder. Which CCMS service is responsible for the initial notification of CallPilot for the call that requires the access link protocol? A. MLSM B. VSM C. TFE D. ASM Question: 27 Company.com has Contact Center Manager Server (CCMS) Rls. 6.0 and wants to assign five agents to a new skill set using Contact Center Manager Administration (CCMA) Rls What is the recommended way to assign those agents to a new skill set? A. Select all five agents from the Agent Details window, then use the drag and drop feature. B. Use the Skillset window from the Skillset view to assign one or more agents, one skillset at a time. C. Assign the new skillset to those agents' partition. D. Use the Skillset section in the Agent Details window to assign all agents at the same time to the new skillset. Question: 28 Which switch release supports Network ACD on a Contact Center Manager Server Rls. 6.0? A. Communication Server (CS) 1000 Rls. 3.0 B. Meridian 1 X11 Rls. 15.X C. Meridian 1 X11 Rls D. CS 1000 M Rls. 2.0 Question: 29 A Contact Center Manager Server Rls. 6.0 customer wants to configure real-time display on Contact Center Manager Administration Rls What is Nortel's recommended minimum refresh rate for agent real-time display? A. 6 seconds B. 2 seconds C. 5 seconds D. 0.5 seconds Question: 30 Company.com has Contact Center Manager Server Rls Which script is not a correct use of the CONFERENCED intrinsic? A. IF CONFERENCED THEN GIVE MUSIC END IF B. WHERE CALL CONFERENCED THEN QUEUE TO SKILLSET <skillset> END WHERE C. IF CONFERENCED THEN QUEUE TO SKILLSET <skillset> END IF D. IF CONFERENCED THEN GIVE RINGBACK WAIT 4 END IF Page 7 of 15

8 Question: 31 Your customer has Contact Center Multimedia Rls The customer is requesting more information on the Outbound Campaign Management Tool, specifically its main functions. What are three functions of the tool? (Choose three.) A. Define the main functions. B. Review campaigns. C. Review outbound call data. D. Review agent performance. E. Define a campaign., C, E Question: 32 Company.com with a Contact Center Manager Server Rls. 6.0 wants to use EVENT HANDLER script commands to track calls that are abandoned in a database. Which scripting section is valid for this situation? A. EVENT HANDLER EVENT PLAY PROMPT FAIL ROUTE CALL mlbx_dn_gv END HANDLER B. EVENT HANDLER EVENT CALL ABANDONED ROUTE CALL mlbx_dn_gv C. EVENT HANDLER EVENT CALL TRANSFERRED ROUTE CALL mlbx_dn_gv END HANDLER D. EVENT HANDLER EVENT CALL ABANDONED: SEND INFO hdx_id CLID, "abandon" END HANDLER Question: 33 Company.com wants to run a Network Call-By-Call report on a Contact Center Manager Server (CCMS) Rls. 6.0 network, which consists of three servers and an Network Control Center (NCC). All CCMS applications should be included in the report. How should the system be configured to run these reports? A. The network Call-By-Call data collection has to be enabled for each CCMS on NCC. B. The network Call-By-Call data collection has to be enabled for each CCMS application on each CCMS. C. The network Call-By-Call data collection has to be enabled for each CCMS application on NCC. D. The network Call-By-Call report has to be enabled on NCC. Question: 34 Which three network statistical fields are available when a user wants to create a Skillset User- Defined RTD in Contact Center Manager Server Rls. 6.0? (Choose three.) A. Network Out Calls Waiting B. Network Out Calls Answered C. Network Calls Answered D. Network Calls Waiting E. Agent On Network Skillset Call F. Network Calls Offered Page 8 of 15

9 , D, E Question: 35 Company.com has Contact Center Manager Server (CCMS) Rls. 6.0 with a Communication Server 1000 Rls. 4.0, and Meridian Mail 13. The customer wants to use the Access Link between Meridian Mail and the CCMS for advanced voice-processing functionality. How is the Access Directory Number (DN) defined in Meridian Mail? A. The ACD-DN access queue is defined as Voice Messaging in the Meridian Mail User Administration. B. The ACD-DN access queue is defined as Meridian Access service in the Meridian Mail Channel Allocation Table. C. The Automatic Call Distribution Directory Number (ACD-DN) access queue is defined as Meridian Access service in the Voice Services DN table. D. The Controlled Directory Number (CDN) access queue is defined as Meridian Access service in the Voice Services DN table. Question: 36 A developer has been using QUEUED and OUT OF SERVICE intrinsics for his/her Contact Center Manager Server Rls. 6.0 applications. The developer is now tasked with designing scripts for Network ACD. Which system intrinsics should the developer use? A. POSITION IN QUEUE and AGE OF CALL B. QUEUED and OUT OF SERVICE C. PRIORITY IN QUEUE and IDLE AGENT COUNT D. PRIORITY IN QUEUE and AGE OF CALL Question: 37 Company.com has Contact Center Manager Server (CCMS) Rls. 6.0 with a Communication Server 1000 Rls. 4.0 and CallPilot 3.0. Where should they configure the CallPilot IP CLAN address for integration purposes in the CCMS? A. System Information B. Feature Report C. Configuration D. Server Setup Configuration Question: 38 A Contact Center Manager Server (CCMS) is being installed using the CCMS Configuration Tool. What are three tasks that can be configured using this tool? (Choose three.) A. script variables B. threshold classes C. assignments D. skillsets E. presentation classes, D, E Page 9 of 15

10 Question: 39 Which entry is part of the user-defined Contact Center Manager Server Rls. 6.0 report header? A. administrator's name B. print date/time C. report page number D. company name Question: 40 Company.com with a Contact Center Manager Server Rls. 6.0 wants to use EVENT HANDLER script command for handling emergency and failed conditions. Which script section shows the proper use of EVENT HANLDER script command? A. EVENT HANDLER EVENT COLLECT DIGITS FAIL: LOG "Collect digits failed" WAIT 2 QUEUE TO SKILLSET backup_sk END HANDLER B. IF EVENT HANDLER IVR RESPONSE FAILED = TRUE LOG "IVR failed" END HANDLER WAIT 2 QUEUE TO SKILLSET backup_sk C. EVENT HANDLER EVENT IVR RESPONSE FAIL: LOG "IVR failed" WAIT 2 QUEUE TO SKILLSET backup_sk END HANDLER D. EVENT HANDLER EVENT IVR RESPONSE FAIL: LOG "IVR failed" END HANDLER WAIT 2 QUEUE TO SKILLSET backup_sk Question: 41 Company.com has a Contact Center Manager Server Rls In the Supervisor View Window, what information is mandatory for adding a supervisor using the Contact Center Manager tree? A. title, department, personal (phanton) DN B. position ID of the supervisor's Phoneset (SPID) C. Contact Center Manager Administration user ID and password D. first name, last name and Phoneset ID Question: 42 A Contact Center Manager Server Rls. 6.0 system has the following conditions:? It has Primary and Secondary scripts.? Secondary scripts have call variables as part of the script.? Two calls are currently in the system.? Call 1 is in the Secondary script.? Call 2 is in the Primary Script. If the value of a call variable is changed from 10 (old value) to 5 (new value), which action will occur? A. Call 2 will obtain a new value of (5) for the call variable, while call 1 will have the old value of (10) for the call variable. B. Both calls will obtain the new value of (5) for the call variable. C. Both calls will obtain the old value of (10) for the call variable, since both calls are already in the system. D. Call 1 will obtain a new value of (5) for the call variable, while Call 2 will have the old value of (10) for the call variable. Page 10 of 15

11 Question: 43 Your customer uses Contact Center Manager Server Rls. 6.0 and wants to understand the effect on a call when a blind transfer occurs. The call variables change. What is the change? A. The call variables of the original call are combined with the consultative call. B. The call variables are lost. C. The call variables become invalid. D. Two sets of call variable are generated. Question: 44 Company.com has a Contact Center Manager Server Rls. 6.0 and a Contact Center Manager Administration Rls The administrator wants a user to see the Configuration window entries. After assigning the user basic access to the configuration component, what else must the administrator do? A. Assign the user an access class that includes at least one of the configuration access class elements. B. Assign the user a partition that includes all configuration elements. C. Assign the user a partition that includes all configuration elements in an access class defined for that user. D. Assign the user an access class that includes all access class elements with at least read-only privileges. Question: 45 In a Contact Center Manager Server Rls. 6.0 application, what is the formula that will provide the exact number of calls answered within the goal time set for incoming calls? A. %Calls_Answered-%Abandoned_Aft_Threshold B. %Calls_Abandoned/%Abandoned_Aft_Threshold C. %Calls_Abandoned/%Service_Level D. %Calls_Answered-%Calls_Answd_Aft_Theshold Question: 46 A Contact Center Manager Server Rls. 6.0 customer wants to write scripts. The customer knows that scripts are always in one of three states: edited, validated, and activated. Which statement about script states is true? A. Activation of scripts can cause the contact center to go into emergency mode. B. Validation detects any kind of error, including logic. C. When the script has been validated, it has been checked for syntax errors. D. When the script has been edited, it is considered validated. Question: 47 A Contact Center Manager Server Rls. 6.0 customer with Network ACD is configuring their call options. What is the required configuration for First RAN Timer (FRT) to determine how long a caller waits before hearing the First RAN Route? Page 11 of 15

12 A. FROA (First Ran On Arrival) must be set to NO in LD 20 B. FROA (First Ran On Arrival) must be set to NO in LD 23 C. FROA (First Ran On Arrival) must be set to YES in LD 23 D. DNRT (Delay Night Ran Treatment) must be set to YES in LD 23 Question: 48 Company.com has Contact Center Manager Server (CCMS) Rls. 6.0 at three sites and is using Contact Center Manager Administration Rls The system administrator has assigned basic access to the Contact Center Management (CCM) component to a user. For the user to see CCM entries, what should the administrator do next? A. Assign the user a partition that includes CCM. B. Assign the user an access class that includes agent and supervisor access on all three CCMS. C. Assign the user an access class that includes agent and supervisor access on at least one CCMS. D. Assign the user a partition that includes CCM and skillsets. Question: 49 Company.com has a Communication Server (CS) 1000M Rls. 3.0 system that is running Contact Center Manager Server (CCMS) Rls. 6.0 and CallPilot Rls As part of CCMS-CallPilot integration, CallPilot agents (voice channels) must be configured on the CS 1000M. What is the correct configuration for CallPilot voice channels? A. Keys 0 and 1 of each channel must be configured as an AST set, while IAPG must be set to 0. B. Key 0 of each channel must be configured as an AST set, while IAPG must be set to 0. C. Key 1 of each channel must be configured as an AST set, while IAPG must be set to 1 for each channel. D. Keys 0 and 1 of each channel must be configured as an AST set, while IAPG must be set to 1 for each channel. Question: 50 A Contact Center Manager Server Rls. 6.0 customer with Network ACD wants to transmit ISDN call data between sites. How should ISDN be programmed to accomplish this task? A. LD 86, ESN, PIN (both locations) B. LD 17, DLOP, PNI(near end); LD 16, RDB, PNI(far end) C. LD 17, DLOP, Call_Data YES both locations D. LD 15, Customer Data Block, PNI(near end); LD 16; RDB PNI(far end) Question: 51 Consider this portion of a script in Contact Center Manager Server Rls. 6.0: ASSIGN 123 TO provider_id_cv ASSIGN x to sql_cv ASSIGN "DEFAULT" TO sqlrespo_cv SEND REQUEST provider_id_cv sql_cv, CLID GET RESPONSE provider_id_cv sqlresp_cv, agent_id_cv What is the call variable type for sql_cv? A. Integer B. String Page 12 of 15

13 C. Boolean D. CLID Question: 52 Company.com with Contact Center Manager Server Rls. 6.0 intends to use global variables. The customer understands that global variables can be changed only one way. What is the way the variables can be changed? A. by using the Script Variables menu B. by using the Call Variables menu C. by using global variables D. by using wild variables Question: 53 Your customer has Contact Center Multimedia Rls They are requesting more information on the Outbound Campaign Management Tool. They are specifically interested in the daily schedule feature. They do not want to break any laws. What handles the daily outbound functions? A. campaign start date and time B. daily start and end time relative to the server C. campaign end date and time D. daily campaign details Question: 54 A Contact Center Manager Server script is showing that it has been deactivated and that it is not being referenced by another script. You have made several attempts to delete the script, but it fails to delete. Why are you unable to delete the script? A. It is processing new calls. B. Its referenced variables were not deleted. C. Its variables are being used by other scripts. D. It is still processing existing calls. Question: 55 Company.com with a Contact Center Manager Server Rls. 6.0 wants to provide for the handling of emergency conditions. Assume that emergency_gv = variable type of BOOLEAN. Which script sequence can be used for handling emergency conditions? A. IF emergency_gv = YES THEN EXECUTE Emergency_treatment END IF B. IF emergency_gv = "1" THEN EXECUTE Emergency_treatment END IF C. IF emergency_gv = TRUE THEN EXECUTE Emergency_treatment END IF D. IF emergency_gv = "0" THEN EXECUTE Emergency_treatment END IF Question: 56 Company.com had Contact Center Manager Server Rls. 6.0 deployed on three nodes and Page 13 of 15

14 Contact Center Manager Administration Rls. 6.0 that is used for managing all nodes plus Network Control Center. When is Nodal Reserve Timer used? A. It is used when the Agent Reserve network skillset parameter is configured for First Back. B. It is used when the Agent Reserve network skillset parameter is configured for Longest Idle Agent or Average Speed of Answer. C. It is used when the Time Between Retries network skillset parameter is configured for at least 5 times. D. It is used when the Number of Retries network skillset parameter is configured for at least 5 times. Question: 57 What happens when the Site filter is activated in Contact Center Manager Server Rls. 6.0? A. The filtered site (target) is removed or filtered from all routing tables that exist. B. The filtered site (target) can receive only calls which satisfy filter configuration. C. The filtered site (target) is removed or filtered from all local routing tables. D. The filtered site (source) is removed from Network Control Center routing table. Question: 58 Company.com with a Contact Center Manager Server Rls. 6.0 is currently in the process of writing scripts using Contact Center Manager Administration Rls If the customer needs to check the syntax of some scripting commands in the Script Command Reference Panel, where can the syntax be found? A. in the Script Variable window B. in the Script Wizard C. in the Script Reference window D. in the Script Editor Question: 59 Company.com has Contact Center Manager Server Rls. 6.0 and wants to explore the HDX application. There are several ways to use HDX. The Database Integration Wizard uses the HDX application. What is the number of connections used? A. 0 connections B. 2 connections C. 5 connections D. 1 connection Question: 60 An active script on a Contact Center Manager Server Rls. 6.0 has passed validation and is free of syntax errors. How do you make it available to process calls? A. Ensure it is referenced by the Master Script B. Save it in the Script Manager C. Ensure it was saved to the Master Script Page 14 of 15

15 D. Copy and paste it to the Master Script Page 15 of 15