ADP V14. FAQs. Version 1.0

Transcription

1 ADP V14 FAQs Version 1.0

2 ADP V14 FAQs What is ADP? Can I install ADP on a networked PC? ADP is a digital version of the paper Nautical Publications and consists of three product groups: Admiralty Digital List of Lights, Admiralty Total Tide and Admiralty Digital Radio Signals vol6. They are fully vectorised applications which can be automatically updated and sold as a data service on subscription rather than per edition. ADP is widely accepted as meeting SOLAS carriage requirements for nautical reference guides, and contains the same information as their paper equivalents. ADP is designed to be installed on standalone computers each ADP Licence is suitable for a Main and Back Up computer with a common Start Up Key and 2 separate Activation Keys. How do I add extra products and/or services to my licence? How do I get an Activation Key by ? To add extra geographic areas or another ADP product group, users need to contact their Admiralty Chart Agent who will add the new products and/or services and then provide them with new Activation Keys to be installed in their PC(s). The Activation Key request must come from the PC on which ADP is installed. The request captures codes from the host PC which links the subsequent Activation Key to the one PC. If you have facilities from the PC on which ADP is installed When running the ADP Program without an Activation Key the Licence Key Wizard Start-Up Key Only screen should automatically appear. (Alternatively this can be obtained from Start > Programs > Admiralty Digital Publications > Licence Key Wizard) To obtain your Key, please take the following steps from the Licence Key Wizard Start- Up Key Only Screen: 1) Select Request or Add an Activation Key button 2) 3) Select Request an Activation Key button 4) 5) The 'Licence Key Wizard Main or Backup Computer' screen is displayed showing your computer name 6) Select the MAIN computer button 7) 8) The 'Licence Key Wizard Create Activation Key Request' screen is displayed 9) Select Request your Activation Key directly by and this will generate an which is addressed to [email protected] 10) In the subject line. AKR +(PC Number/Name) will be showing. In the body of the , some text is added. Do not amend any of this at all. 11) Click on the Send button to submit your request. Providing the Key request is sent in correctly, you should receive an automated back within minutes. To install on your Back-up PC, repeat the steps above ensuring that you select the BACKUP Computer button.

3 If you do not have facilities from the PC on which ADP is installed You can send this request from another PC which has facilities. When running the ADP Program without an Activation Key the Licence Key Wizard Start-Up Key Only screen should automatically appear. (Alternatively this can be obtained from Start > Program Files > Admiralty Digital Publications > Licence Key Wizard) To obtain your Key, please take the following steps from the Licence Key Wizard Startup Key Only Screen: 1) Select Request or Add an Activation Key button 2) 3) Select Request an Activation Key button 4) The 'Licence Key Wizard Main or Backup Computer' screen is displayed showing your computer name 5) Select the MAIN computer button 6) 7) The 'Licence Key Wizard Create Activation Key Request' screen is displayed 8) Choose the option Save the Request to a Simple Text File (Save to media/usb) 9) Following the instructions on the newly created Request, create an which is addressed to [email protected] from a different PC 10) Copy and Paste the AKR+(PC Number/Name) from the media/usb into the subject line of the and the text in the body of the . Do not amend any of this at all. 11) Click on the Send button to submit your request. Providing the Key request is sent in correctly, you should receive an automated back within minutes. To install on your Back-up PC, repeat the steps above ensuring that you select the BACKUP computer button and a different computer name to your Main PC. How do I activate ADP over the internet? How do I install my Activation Key? How do I renew my area data files? When ADP is installed on your PC and the Start Up is also installed, the Licence Key Wizard Start Up Key Only window will appear. Select Activate over the Internet Select the computer you want to activate ADP on, Main or Back Up Select the option Activate over the Internet Select OK In the ADP Licence Key Wizard, users need to select Request or Add Activation Key, then select Add an Activation Key and then enter the string of numbers and letters either sent by your Admiralty Chart Agent or received directly by . Activation Keys are locked to specific computers and cannot be transferred from one to another. To renew your area data files, users need to contact their Admiralty Chart Agent who will renew them and then provide them with new Activation Keys to be installed in their PC(s).

4 I have lost access to my ADLL/ADRS6 data and have an error message. What should I do? I received a Start-Up Key for ADP but it expired before I installed the software - how can I get an Activation Key? When I open ADLL or ADRS6, why can t I see a list view or a filter view? Which flag States have approved ADP as covering the carriage requirement? Why can t I apply ADP updates received from my ADP data provider such as ChartCo? Providing that you have installed the correct Start Up and Activation keys into your computer and that your ADP Licence is valid, you should be able to view all the data on ADLL and ADRS6. If an error message has appeared on your screen, please forward it to your Admiralty Chart Agent who may be able to provide some advice. If the issue is still not resolved, please send the error message that you are receiving with an explanation of the operation you were carrying out when the error message appeared to the UKHO Customer Services at [email protected]. The Start-Up Key can always be used to install ADP, even if the actual key has expired. However, the Start-up Key will not allow you to display any information beyond its onemonth expiry date and it will not allow you to apply any ADLL or ADRS6 updates. You can get an Activation Key at any time after installing your Start-Up Key on ADP by . ADP V14 allows you to activate your software directly over the internet (please see ADP Start Up Guide and relevant Activation FAQs for instructions). This problem occurs when these views have been removed. To insert new views, select Windows from the Top bar, then select Windows > Filter Windows from the ADLL or ADRS6 toolbar. Please see the 'Flag States Approval' Tab under each ADP product (i.e. ADLL, ADRS6, ATT) contained on the UKHO website: If updates have been applied using your data provider and the error message This update file cannot be used because it does not follow on from your current data is displayed, you will need to update your system with one of the UKHO ADP updating options using the Data Updating Wizard. Unlike the ADP updates, ChartCo updates are not cumulative and have to be applied week by week. To correct the problem, update your ADP using one of the UKHO ADP updating methods then continue to use the ChartCo service on a weekly basis Why do I only have one Start- Up Key when I have bought three products? Does ADP meet SOLAS requirements? What do I need in the way of a backup for e-nps? Can I use ADP paperless? There is only 1 Start-Up Key supplied for ADP which contains ADLL, ADRS6 and ATT. You only need to install 1 Start-Up Key in your computer to be able to view all 3 products. Yes ADP is produced using official data and is designed to meet SOLAS requirements. See the UKHO website at: to ensure it is accepted by the appropriate flag state. ADP allows 2 installations on independent PC s, some Flag States may permit or require other options; therefore Ship owners should consult their national maritime administration for specific advice. Provided you are operating dual systems with independent power supplies and have carried out a risk assessment according to the guidelines laid out by your Flag State - Yes.

5 Does ADP include T&P NMs? What is the average size of the weekly update files to download? How many devices may I use? May I use ADP on other devices, my Android, mobile phone/tablet for example? How does the pricing work? Do I need any special software? Will all Admiralty Publications be available as ADP? If my vessel is laid up will I get a re-fund? How do I activate ADP over the internet? The computer on which I am going to run ADP does not have . How can I get my activation key? Yes. T&P NMs are applied to ADLL and ADRS6 where necessary and annotated accordingly on the display. The maximum you should expect to receive is 1.25Mb. Each vessel will be able to install two devices under each licence. For additional copies more licences should be purchased. ADP can only be used on Windows XP, Vista and Windows 7. ADP is not suitable for use on Android mobile phones or Tablets The pricing is based on areas for an annual subscription, with the ability to download and install the latest amendments. All three ADP products are displayed within their own software which is available to download from our UKHO website or from the ADP product CD. UKHO is fully committed to providing digital alternatives for versions of all its NPs. This will not be possible, as once ADP has been unlocked a re-bate cannot be offered. When ADP is installed on your PC and the Start Up key is also installed, the Licence Key Wizard Start Up Key Only window will appear. Select Activate over the Internet Select the computer you want to activate ADP on, Main or Back Up Select the option Activate over the Internet Select OK If you do not have facilities from the PC on which ADP is installed You can send this request from another PC which has facilities. When running the ADP Program without an Activation Key the Licence Key Wizard Start-Up Key Only screen should automatically appear. (Alternatively this can be obtained from Start > Program Files > Admiralty Digital Publications > Licence Key Wizard) To obtain your Key, please take the following steps from the Licence Key Wizard Startup Key Only Screen: 1) Select Request or Add an Activation Key button 2) 3) Select Request an Activation Key button 4) The 'Licence Key Wizard Main or Backup Computer' screen is displayed showing

6 your computer name 5) Select the MAIN computer button 6) 7) The 'Licence Key Wizard Create Activation Key Request' screen is displayed 8) Choose the option Save the Request to a Simple Text File (Save to media/usb) 9) Following the instructions on the newly created Request, create an which is addressed to [email protected] from a different PC 10) Copy and Paste the AKR+(PC Number/Name) from the media/usb into the subject line of the and the text in the body of the . Do not amend any of this at all. 11) Click on the Send button to submit your request. Providing the Key request is sent in correctly, you should receive an automated back within minutes. To install on your Back-up PC, repeat the steps above ensuring that you select the BACKUP computer button and a different computer name to your Main PC. How do I get my updates for ADLL and ADRS6 area data files on my PC? There are 5 possible ways to obtain these updates: 1) ADP Update CD. Available from your Admiralty Chart Agent on a weekly basis as part of the licence agreement. This is recommended if there are a large number of updates to be applied as it is the quickest method 2) direct to ADP PC 3) Non-direct to non-adp PC and then transfer across 4) Automatically from the internet 5) From the UKHO Website Update by CD Note If the vessel has a large amount of updates to apply, it is recommended that they obtain an Update CD from their Admiralty Chart Agent. Insert the Update CD into your disc drive then select Start > Programs > Admiralty Digital Publications > Data Updating Wizard Select Apply updates you've already downloaded or received then Next Select Update from CD Using the dropdown menu select the source folder for the update depending on the ADP Version that is installed on your PC, (ADP V12.1 updates will cease from 28 May 2014). Use the Folder ADP V12.1 for the ADP 12.1 Updates or the folder Weekly Area Data for the ADP V14 Updates This will normally be your CD drive e.g. D:\ then OK and Next The data will then automatically download from the CD Update by directly from PC with facilities To update your ADP licence by , please take the following steps: Select Start > Programs > Admiralty Digital Publications > Data Updating Wizard The Data Updating Wizard Welcome window should be displayed

7 Select Obtain updates from the UKHO then Next Select Send to request update then Next The Data Updating Wizard Areas window should be displayed Select the areas required. Note: the areas licensed should already be ticked. You can also de-select if necessary. Note: If you wish to use you must be able to receive s of up to 1.25MB from If you have on your PC Select Send the now Select Finish. An with the subject line UKHOBLUR is created containing the update request details in an attached text file. Send the which will automatically be addressed to Once you have received your update file Do not open this file and ensure that it is marked as unread. From the Data Updating Wizard Welcome Select Apply updates you have already downloaded or received Select Update from file Data Updating Wizard Select a file box will appear Browse to the location of your and select Next The update file will then automatically download depending on the file size, this may take some time! When complete Press Finish to close this Wizard If you do not have facilities and the needs to be sent from another PC Select Store the request in a file and send later or to send from another PC then Next Using the dropdown menu, browse to a suitable location Insert an appropriate file name and select Finish and OK to complete the process. This file can be transferred to a PC with facilities. From your PC with facilities, create an to [email protected] with UKHOBLUR in the Subject line and attach the saved file. Send the to finish the process. Once you have received your update file save the attachment file (Update.buf) file to your removable drive to transfer to your other PC - Do Not open this file. From the Data Updating Wizard Welcome window Select Apply updates you have already downloaded or received Select Update from file Data Updating Wizard Select a File box will appear Using the dropdown menu browse to file location (i.e. Removable Drive) Highlight the file ADP Update.buf and select OK

8 The update file will then automatically download depending on the file size, this may take some time! When complete Press Finish to close this Wizard To update from the Internet Select Start > Programs > Admiralty Digital Publications > Data Updating Wizard The Data Updating Wizard Welcome window should be displayed Select Obtain updates from the UKHO then Next Select Update Automatically from the Internet then Next The Data Updating Wizard Area window should be displayed Select the areas required. Note: the areas licensed should already be ticked you can also de-select if necessary Via the Website Navigate to UKHO Update website: or directly from the ADP Updating Wizard, select Connect to UKHO Website to manually download files. Select the ADP version number (i.e. ADP V12.1 or ADP V14) for which you wish to download your updates Note: this choice will only be appearing until 28 th May 2014 when ADP V12.1 is no longer supported and updates will no longer be available. Select the ADP product that you wish to update (i.e. ADLL, ADRS6) Select the Week that you wish to update from (i.e. ensure that the week number entered in Step 2 is the same one that your licence is correct to) Ensure that the correct week has been selected as the update will fail if the wrong week has been selected. If an incorrect weekly update date has been supplied then the error This update file cannot be used because it does not follow on from your current data will be displayed when the data file is imported. Select the area(s) to be updated and select SUBMIT UPDATE REQUEST button Select either individual area update files to download or select a single file that contains all your updates, browse to select a location and select Save. Note: if a single file that contains all your updates has been selected this will be supplied as a self extracting Zip file. When the file has been transferred to the relevant PC, double click the file to extract individual area update files which should then be used. The ADP Update CD that I have just received contains updates for both ADP V12.1 and ADP V14 format. What do I need to do? I have installed ADP. Why do I The ADP Updating CD contains both the data for V12.1 and V14, depending on the ADP Version you have installed on your computer, you will need to select either ADP V12.1, folder for the ADP V12.1 Updates or the Weekly Area Data folder for the ADP V14 Updates. The Updates will then automatically be downloaded. Please note updates for V12.1 will cease from the 28 May 2014 as the version will no longer be supported. You need to enter the Start-Up Key supplied by your Admiralty Chart Agent. If the CD was

9 only have access to the sample data? supplied without a Start-Up Key, you should contact your Admiralty Chart Agent to buy a Start-Up Key and then add it as follows: Following the installation of ADP on your computer, the window Licence Key Wizard New System will appear. Click Next A new window Licence Key Wizard Add Key then appears A box will then appear where you can then enter the string of letters and numbers of your Start Up Key appearing on the CD or given by your Chart Agent Tip: Use Copy (Ctrl+C) and Paste (Ctrl+V) to enter the key details. If you enter the details incorrectly the Licence Key Wizard - Unable to Add Keys screen will appear and you will need to re-enter the details.. The Licence Key Wizard Start-up Key Only screen appears, showing your current Start- Up Key expiry date. If you then want to request an Activation Key, select Request or Add an Activation Key and follow the instructions on the screen To Exit select Close. I have replaced/upgraded my computer. How do I re-install ADP? Load the latest version of ADP on your PC. Select Start > Programs > Admiralty Digital Publications > Licence Key Wizard from the menu bar. Use the Licence Key Wizard and enter your original Start-Up Key in the Window Licence Key Wizard New System and generate a new Activation Key request from this machine. Make sure that you have selected the appropriate type of computer, Main or Backup. Under normal conditions, your request will be scrutinised and authorised and a replacement Activation Key automatically generated and ed back to you within a few minutes. Occasionally, Activation Key requests may be refused by our server. If this happens you will need to contact either your Admiralty Chart Agent or the UKHO Customer Services at [email protected] explaining the situation and enclosing your Start-Up Key, Activation Key and computer name. When the new Activation Key has been installed, update your area data files (if ADLL or ADRS6 has been licensed) using the Update Data Wizard and the latest ADP weekly update CD. I have a message saying that the key cannot be decoded correctly when my ADP program was working previously and I have already entered an activation key? Generating an Activation Key request captures hardware details about the host PC. This locks the Activation Key to that PC. If you have made any changes to your hardware or changed your PC since generating your Activation Key request, this will invalidate your Activation Key. You will now need to request a new Activation Key. If the incorrect Start Up or Activation Keys were installed in the wrong PC, you will need to:

10 1) First delete the incorrect key from your computer as follows: From Start menu Select Programs > Admiralty Digital Publications > Licence Key Wizard The 'Licence Key Wizard - Activated' window will appear Select Obtain or manually add another Activation Key The 'Licence Key Wizard - Valid Keys' window will appear Select the invalid key using the dropdown menu Highlight the key and hit the Delete button on your keyboard You will then get a warning 'Are you sure you want to delete this key?' Select Yes Now select Close Go back into the 'Licence Key Wizard - Start-Up Key Only' window Select 'Request an Activation Key' and then Next 2) Then follow the instructions to Request your Activation Key directly by Under normal conditions, your request will be scrutinised and authorised and a replacement Activation Key automatically generated and ed back to you within a few minutes. Occasionally, our server may refuse an Activation Key request. If this happens you will first need to contact either your Admiralty Chart Agent or then the UKHO Customer Services at [email protected] explaining the situation and enclosing your Start-Up Key, Activation Key and computer name. If you are running a Main and a Backup system, ensure that the correct key is used on the correct PC. I have a problem with my ADP. UKHO Customer Services have asked me to send them a Support File and an MsInfo File. How do I do this? To send a Support File Start / Programs / Admiralty Digital Publications / Admiralty TotalTide / Admiralty Digital List of Lights / Admiralty Digital Radio Signals vol6 (chose the relevant product) Select Help from the Toolbar Select About Admiralty TotalTide / List of Lights / ADRS6 Select Support You will be given a choice of send an ; save to a text file; print or save to clipboard. If possible, select Save the support message in a text file. This will generate a file which gives an extract of the registry settings. Please send this to us at [email protected] as an attachment. To send an MsInfo File for Windows XP Left Click on Start. 1. Select Run. 2. Type msinfo32 into the text box. OK (This will open a System Information support window) 3. On the left hand side of the screen, right click on System Summary to highlight 4. Select File > Export from the top line menu.

11 5. Change Save as type to Text File if necessary. 6. Type in a file name (i.e. msinfo32) and save the file to your desktop. To send an MsInfo File for Windows Vista 1. Left Click on Start. 2. In the Start Search box type msinfo32 then hit return (This will open a System Information support window.) 3. On the left hand side of the screen, right click on System Summary to highlight 4. Select File > Export from the top line menu. 5. Change Save as type to Text File if necessary. 6. Type in a file name (i.e. msinfo32) and save the file to your desktop. To send an MsInfo File for Windows 7 1. Left Click on Start. 2. Type Run in the Search Box and press Return. 3. Type msinfo32 into the text box and select OK (This will open a System Information support window.) 4 On the left hand side of the screen, right click on System Summary to highlight 5. Select File > Export from the top line menu. 6. Change Save as type to Text File if necessary. 7. Type in a suitable file name and save the file to your desktop. Attach this file to an and send to Customer Services.

12 Planning for the future? Plan with ADMIRALTY Nautical Products & Services, brought to you by the United Kingdom Hydrographic Office. For more world-class, world-leading products and services visit our website Serving our users 24/7, worldwide, 365 days a year For more information and advice, contact our global network of chart agents. Alternatively our in-house customer service team are available day in, day out whatever the query and wherever your journey takes you. Crown Copyright All rights reserved. Correct at the time of printing