Help Guide. Product Catalogue. Marine Coatings

Transcription

1 Product Catalogue

2 2 Table of Contents 1.0 Getting Started Introduction System Requirements The Catalogue Interface Using the Catalogue Top Menu Products View products Safety advice sheets Product Selection Menu Product Screen Version Number My Catalogue Install Catalogue Help Guide Register My Catalogue Update My Datasheets Contact Us About Us Bottom Menu Help Visit Our Website Terms & Conditions Privacy Policy Troubleshooting Common Issues Logging a Support Request... 23

3 3 1.0 Getting Started 1.1 Introduction The Product Catalogue CD allows you to view information regarding International Paint s marine coatings products offline, including product data sheets and safety advice sheets. You can view the information direct from the CD or it can be installed onto your PC s hard drive, enabling you to update the catalogue when you have access to an internet connection. 1.2 System Requirements In order to use the Product Catalogue, you will need the following minimum hardware and software: Intel Pentium II 450MHz, AMD Athlon 600MHz or faster processor (or equivalent). 128MB of RAM. 128MB of Video RAM. Microsoft Windows XP or later. Performance is improved as the hardware specifications are increased. To make use of the online features, you will need to have access to the Internet (ideally 256Mbps or faster) 1.3 The Catalogue Interface The Product Catalogue CD uses a Flash-based executable file (.exe) that allows you to filter against a set of products, the results of which are displayed on screen. The mouse is used almost exclusively to navigate through the catalogue. The keyboard is used only to construct enquiries from the catalogue, or to interact with the International Paint s marine coatings website ( if the appropriate links are clicked.

4 4 2.0 Using the Catalogue TOP MENU VERSION NUMBER PRODUCT SELECTION MENU BOTTOM MENU 2.1 Top Menu Products There are two options available to you, these are offered as a sub-menu that appears when you hover over Products.

5 View products Selecting View products displays the product search box. By filtering each category, you limit the results to your requirements. You can filter your search by brand, vessel area, product category or chemistry. In some combinations you will not find products, e.g. using Interbond as the brand filter and Topsides and Superstructures as the Vessel Area filter, there is no match for the combination Safety advice sheets Selecting Safety advice sheets (SAS) displays the list of SAS for products listed in the catalogue. These contain basic health, safety and environmental information that is important for the actual user of the product. For any not listed, please consult International Paint. Note: SAS do not replace the Material Safety Data Sheet (MSDS). The link to each SAS will open up your internet browser and display a PDF file. You do not need to be connected to the Internet to view the file, but you will need Adobe Reader installed on your computer. A copy of the Adobe Reader setup file is supplied on the CDROM ( AdbeRdr910_en_US.exe in the Adobe Reader folder use Windows Explorer to locate it), or browse to and click on the Get Adobe Reader link button on the home page to download the latest, or a non-english language

6 6 version.

7 Product Selection Menu Make your filter selections and click the Find products button to display the results. Results can be filtered further by selecting either a different option from the same drop-down box or an additional filter value from one of the other drop-down boxes. Click on the find products button again and the search will be updated. Hovering over a product name increases the size of the font and highlights the corresponding product description. Before filtering: After filtering: Drop-Down Page Menu Page Back & Forward Buttons You can skip through the results by using the drop-down page menu positioned below the results, or use the page back and page forward buttons.

8 Product Screen Clicking on the product name will bring up the appropriate datasheet in English (as default). On the right hand side other language versions of the datasheet are listed if available. Click on the language to view the datasheet in that language. There is also a link to the latest datasheet version online in the International Paint s marine coatings market website ( should you have an internet connection. The catalogue remembers which language you have selected, so that when you click the link to the latest version online, it will display the same language version. There is a toolbar above the datasheet that allows you to scroll, zoom in/out and print the datasheet if required. It also allows you to search within the datasheet using keywords if you need to find a particular item of information. Clicking the red arrow button to the right of the datasheet closes the product browser window and returns you to the results screen. Toolbar Zoom slider Search Close Browser Latest Online Datasheet Version Page back/forward Print Catalogue Version Number Scroll up/down Available Languages Product Datasheet Version Number This number is on-screen during the product selection process and can be quoted when you experience difficulty and require support, or when you are registering your catalogue online.

9 My Catalogue There are several options available to you in this section. These are offered as a sub-menu that appears when you hover over My Catalogue Install Catalogue This option allows you to install the Product Catalogue from the CD onto your hard drive. Installing to your hard drive will mean that you do not require the CDROM in order to view the Product Catalogue. This may prove useful if you wish to view the catalogue on more than one computer. The installation process automatically creates an entry in your Start Menu and a shortcut on your desktop (Propeller icon). Selecting Install Catalogue displays the following screen: Once you have read and understood the requirements for installation, click on the red text ( Click here to start the installer ). This will open a new window that starts the installation process:

10 10 The text on the left hand side of the screen contains instructions to follow if the installer does not automatically start. You may also see a security message asking to allow active content to run or not. You must agree to run the active content in order for the installer to start, or you can click the link on the bottomleft of the screen (circled above) to run the installer. Alternatively, open the CDROM folder using Windows Explorer and browse to Catalogue and then Install folder and double-click the setup.exe file to start the installation process:

11 11 The installer will then start to run, displaying 2 security messages this is due to the setup file being run using Internet Explorer: Click Run on both messages. The installer will begin the process of installation, by displaying an introductory splash screen: Note Windows Vista (and above) users may have to grant permission for the setup file to run. Click the Next > button. The Welcome screen then appears: Click the Next > button.

12 12 The selection of the installation folder screen appears: The Program Files folder is automatically selected. Alternatively, you can choose a different folder if required by clicking on the Browse button. You can also choose to install the catalogue for everyone that uses the computer or just yourself. Click the Next > button when you are ready and the confirm screen will appear: Click the Next > button when you are ready.

13 13 The installation process may take a several minutes: When the installation is complete, the following screen below appears: Click the Close button. You may also need to close the instruction screen that started the installation process this will send out a final message: Click the OK button. A short cut to the Product Catalogue will be on your desktop:

14 It will also be in your Start Menu, under the International program folder: Help Guide 14 Note that other International Paint marine coatings market CDROM products that have been installed by you are also available under the same program folder, e.g. Cargo Resistance Guide (consult your International Paint representative for further details). If you need to remove the Product Catalogue, you must run the installer again, which will offer you the options of either repairing or removing the program. You will need the CD in your PC s disc drive to this. Alternatively, go the Control Panel and select Add or Remove Programs and use the Remove option on the selected item:

15 Help Guide This option opens up this guide that you are reading now Register My Catalogue Register my catalogue will require access to the Internet. When the option is selected, a web browser window will open and take you to a page on the website. On this web page, you can submit information about yourself and how you use Product Catalogue. Your feedback is important to us and it helps us to improve our future customer tools. We value this information. Finally, you can be kept informed about new updates to the catalogue as well as other important news from International Paint s marine coatings sent directly into your inbox. See over for an explanation of how the registration page is laid out:

16 16 Your contact details Your experience with Product Catalogue Your topics of interest for future communications

17 17 We will send communications relevant to the interests areas specified. You can unsubscribe from our communications circulation at any time and your information will not be passed to any third parties Update My Datasheets This option allows you to download the latest update of the setup file so you always have the latest versions of datasheets. It will require you to have a fast connection to the Internet, as the file size will be approximately 200MB (see the System Requirements in section 1.2). You will also need to be able to open and extract ZIP files in order to run the Setup program. Clicking the option takes you to a page on the International Paint s marine coatings market web site:

18 18 Click the download link. A dialogue box will appear: Click the Save button and specify the location where you wish to save it to. Once the file has been downloaded, you will need to extract the ZIP file contents to a temporary folder on your hard drive and then double-click the Setup.exe file to start the installation process. To extract the contents of the ZIP file, you can use third-party products such as WinZip or WinRAR, or if you use Windows XP or above, there is an option to extract the content when you right-click the ZIP file. Follow the instructions: Using WinZip to extract a ZIP file:

19 19 Using Windows XP to extract a ZIP file: Once the files have been extracted, open the folder that the extraction process will have created and double-click the Setup.exe file to start the installation of the new version of product catalogue: For more information about the installation process, please refer to section above.

20 Contact Us This option allows you to send an to us when you wish to: make an enquiry about the products listed in the Product Catalogue send us feedback about the Product Catalogue enquire about International and its products. You will need to be connected to the Internet in order to send the message, but you can compose the message offline and send later, as it will be kept in your outbox until you connect. When you click on Contact us, a screen will appear: Click the red text link ( us ). This will open up an internet browser window temporarily, but should start up your client and insert our address. You can now begin to compose your message.

21 About Us This section allows you to view some general information about International Paint s marine coatings. Click on the link and the following screen appears: 2.2 Bottom Menu Help This opens up the guide you are reading now Visit Our Website This option requires you to have access to the Internet. Ideally, your connection should be fast. (System Requirements, section 1.2)

22 Terms & Conditions This option displays the terms and conditions for the use of the Product Catalogue. By using the Product Catalogue, you agree to the points stipulated within Privacy Policy This option informs you of how we use your data that you share with us.

23 Troubleshooting 3.1 Common Issues In order to run the Product Catalogue installer, you are required to be either an Administrator, or have been granted Administrator privileges, as the process of installation (insertion of executable programs) needs this elevation of security permissions. Users of Windows Vista will also need to allow the installation process to run, as normal users have permissions restricted by default. Users who have their PCs maintained by corporate Help Desks may have to request the installation of Product Catalogue if their PCs are locked down to prevent manual installation of programs. The Product Catalogue has been thoroughly checked for viruses and whilst we can take no responsibility for any inclusion of viruses in the CDROM, certain Antivirus or Firewall products may interfere with the running of the Product Catalogue. We recommend that you allow the Product Catalogue to run under the rules of your Antivirus or Firewall program. Adobe Reader (or an equivalent product) is required to view any PDF material present on the CDROM and installer folders. Not having Adobe Reader (or equivalent product) installed that will allow you to read PDF files will result in some form of error, or a lack of action when trying to view the files. 3.2 Logging a Support Request You can use the Contact Us option in the Product Catalogue to send us an asking for support. Alternatively, if the Product Catalogue is not working correctly to allow you to use the feature, you can send an directly to us at [email protected]. Please include Product Catalogue in the subject line so that we address your problem more quickly. You can also contact your local International Paint representative.