ComWIN Control Desk Management

Transcription

1 ComWIN Control Desk Management ComW IN visualises, controls and automates E x tre m e s itu a tio n s su ch as car a c c id e n ts o r te c h n ic a l fa u lts a re ju s t as m u ch p a rt o f th e jo b d e s c rip tio n o f C o m W IN as 'n o rm a l' co m m u n ic a tio n w ith in o ffic e a p p lica tio n s. C o m W IN a lw a ys p ro vid e s an in s ta n t o v e rv ie w o f th e s y s te m and enable s q u ic k re a ctio n in e m e rg e n c ie s. A ll c o n tro l d e sk fu n c tio n s o f th e In te rco m S erve r are d isp la ye d on o n e o r several m o n ito rs. In te ra c tiv e ic o n s (o n -scre e n s y m b o ls ) re p re s e n t ca lls a n d e rro r o r alarm m e ssa g e s; th e y ch a n g e co lo u r d e p e n d in g on th e re q u ire d level o f a tte n tio n. Reaction plans, help te xts, logging details and m uch m ore can be displayed in a d d itio n a l o n -scre e n w in d o w s. In d iv id u a lly d e fin a b le s ta tu s w in d o w s p ro vid e a q u ick, g e n e ra l o v e rv ie w o f th e C o m W IN s y s te m, s h o w in g th e o p e ra tor all im p o rta n t in fo rm a tio n a t a glance. No m a tte r w h e th e r it is m anual o r a u to m a te d c o n tro l, C o m W IN o ffe rs th e p o s s ib ility o f in te g ra tin g a w id e ra nge o f o u tp u ts o f th e In te rco m w o rld (barriers, d o o rs, heate rs, lig h tin g, e tc.) and th ird p a rty d e vices in to th e C o m W IN p ro je c t visu a lisa tio n fo r easy v ie w in g and co n tro l. WHAT, W HEN, WHERE, HOW To e n a ble q u ic k a ssis ta n c e in case o f an e m e rg e n c y, th e fo llo w in g d e ta ils sh o u ld be pro vid e d: W h a t has happened? W h e re has it h appened? W h e n d id it happen? H o w can o n e help? C o m W IN m ake s th e so u rce o f all th is in fo rm a tio n c o n v e n ie n tly a cce ssib le th ro u g h a a u n ifo rm s o ftw a re. Plans w ith re locatable icons w ill s u p p o rt th e c o m p re h e n s iv e lo ca tin g o f an eve n t. B ased on p re -d e fin e d p rio rity levels, th e s o ftw a re s w itc h e s a u to m a tic a lly to th e appropriate plan in case o f critical event. This helps th e operator to sta y fo c u s s e d on th e m o s t u rg e n t e ve n ts at all tim e s. C rystal cle a r speech c o m m u n ic a tio n and d ire c tly in te g ra te d vid e o s u p p o rt h elp th e o p e ra to r to e va lua te s itu a tio n s q u ic k ly a n d c o rre ctly. O n -s cre e n w in d o w s in d ica tin g re sp o n s e m e a s u re s a n d h e lp te x ts s u p p o rt th e o p e ra to r in m a k in g th e c o rre c t decisions. C om R E P O R T logs th e w h e n, w h a t and w h e re o f each e ve n t, a lo n g w ith th e a ctio n s and d e c isio n s ta ke n b y th e o p e ra to r (i.e. th e how ). General Features - A u to m a tic s w itc h in g b e tw e e n plans, fla s h in g o n -scre e n ite m s, zo o m in g, n o tific a tio n so u n d s and th e d isp la y o f o v e rv ie w s in sta tu s w in d o w s h elp opera to rs to fo c u s th e ir a tte n tio n on im p o rta n t eve n ts. - Various visualisation and alarm options. - notification in case o f syste m events. - M u lti-m o n ito r s u p p o rt e n su re s m o re c la rity and a b e tte r o ve rv ie w, w ith o p tio n s fo r saving in d ividual la yout p ro file s and fre e p o s itio n in g o f plan o ve rv ie w s, s ta tu s w in d o w s, a ctio ns, etc. - S u b s crib e r lists fo r d ire c t call d ia llin g /e n d in g can be lo aded as p a rt o f th e fa cility configuration profile o r im ported fro m Excel or CSV files. - S tate -of-the-art client-server architecture. - Flexible, scalable licensing m odel to su it individual requirem ents. User Privileges - U sers can be divided into individual roles, users and user groups. - A ccess to plansets, perm issions and groups based on user privileges. - The user language can be se t fo r each user individually. PlanSet - Individual u se r p rivile g e s d e fin e th e a b ility to a c c e s s /v ie w pla n s and icons. - D epending on th e ir privileges, users can access only sp e cific plansets. - Plans are o rg a n is e d in to p la n /m ap h ie ra rch ie s (countrie s, citie s, car parks, etc.). T h e se h ie ra rchie s can each be a ssig n e d several plans (e.g., car park levels). - C o n tro lle d a ccess to s p e c ific pla n s and all sub-plans, o r o n ly to s p e c ific individual plans. 88 I Intercom Control Systems

2 ComWIN Plans - In d ivid u a lly c u s to m co n fig u ra b le plans (o ve rvie w plans, vertica l plans, c o n s tru c tio n plans, stru c tu ra l and area plans, e tc.) in h ig h e st g ra p h ic re so lu tio n. - C o m W IN plans a llo w fo r d ispla yin g any ty p e o f b u ild in g s, e le m e n ts, routes or inform ation. - T he Plan N a vigato r o r navigatio n icons can be used to s w itc h back and fo rth b e tw e e n th e in d ividual plans o f a C o m W IN p ro je ct. - In ca se an e m e rg e n c y situ a tio n is d e te c te d, C o m W IN a u to m a tic a lly sw itch e s to th e respective plan. ComW IN Icons - In d ivid u a lly d e sign a b le icons (PNG, JPEG, B M P GIF or X A M L fo rm a t) fo r in d ica tin g any ty p e o f situ a tio n. - Icon g ra p h ics can be co n fig u re d and p o sitio n e d on plans as needed. - S itu a tio n s and e v e n ts can be a ssig n e d d iffe re n tly co lo u re d icons to re fle c t d iffe re n t levels o f p rio rity and urgency. - S ound sig n als and fla s h in g o n -scre e n e le m e n ts d ire c t a tte ntio n to im portant issues and events. - O p tional in te g ra tio n o f a n im a te d icons in GIF o r X A M L fo rm a t. Sample Plans I Intercom Control Systems B9

3 ComWIN Measures - Flexible d e sig n o f d ia lo gu e s fo r in p u t o f re m a rks o r illu s tra tio n s o f re q u ire d actions, m easures and inform ation. - D isplay o f d o c u m e n ts (FITM L, PDF, e tc.) o r im a g e s as a m ea sure. - Individual illustration o f w o rk flo w s to support th e operator. a E u 1* - 4 i! E -««-a - L --- mm a ' 1 mn î «- b- M w ill I ' - D etailed logging o f operator input in ComREPORT. 1 * C om W IN LICENSES Workstation Solution The e n tire s y s te m (C o m W I N _ se rver and C o m W IN C lient) ru n s on a local co m p u ter. Intercom Server Workstation L -W IN L 2 L -W IN W 2 C o m W IN L ig h t: V isu a lisatio n o f up to 100 icons and 10 plans. C om W I N W orkstation Standalone version fo r th e visualisation of c o m p le x C o n tro l D e sk fu n c tio n s, in clu d in g 1,000 icons and an u n lim ite d n u m b e r o f plan levels; th e n u m b e r o f icons can be e x te n d e d w ith a C om W I N-5 License (500 additional icons). Î Network Solution The C om W IN application (C om W IN Client) is connected to an external Server via the IP n e tw o rk on w h ic h th e C o m W IN _ s e rve r se rv ic e is running. L -W IN N 2 C o m W IN N e t: C lie n t-s e rve r v e rs io n fo r m u lti-w o rk s ta tio n C o n tro l D esks (also a t d iffe re n t sites), in c lu d in g 2 C lie n ts and 1,000 icons and an u n lim ite d n u m b e r o f plan levels; can be upgra ded to a C o m W IN -5 o r C o m W IN -C license. r > 1 I.- 1- I.* I - I C h i c Hi I e- 4 î* *. * ' 4 1 J S w it c h Com W IN _server Intercom Server Backup Server Extensions L -C O M W IN -5 E xte n sion by icons fo r C o m W IN V isu a lisatio n W IN W 2 o rw IN N 2. L -W IN I1 0 0 E xte n sion by 10,000 icons fo r C o m W IN V isu a lisatio n W IN W 2 o rw IN N 2. L -C O M W IN -C Extension by one additional V isualisation C lient fo rw IN N I. L -C O M W IN -B B ackup S erve r fo r m e e tin g p a rticula rly high d e m a n d s on s y s te m fail safety. Upgrade Licenses L -W IN L1U U p g ra de fo r C o m W IN L ig h t (upgrade fro m C O M W IN 5) L -W IN W 1 U U p g ra de fo r C o m W IN W o rk s ta tio n (upgrade fro m C O M W IN 5) L -W IN N 1 U U p g ra de fo r C o m W IN N e tw o rk (upgrade fro m C O M W IN 5) L -W IN L 2 U U p g ra de fo r C o m W IN L ig h t (upgrade fro m C o m W IN v l.x ) L -W IN W 2 U U pgrade fo r C o m W IN W o rksta tio n (upgrade fro m C o m W IN v l.x ) L -W IN N 2 U U p g ra de fo r C o m W IN N e tw o rk (U pgrade fro m C o m W IN v l.x ) 90 I Intercom Control Systems

4 C om W IN EXPANSION MODULES Com REPORT- Reporting and Statistics C o m W IN M o d u l C om R E P O R T lo g s all s y s te m e ve n ts and w rite s all s y s te m m e s sa g e s to an S Q L database. T h is c o m p re h e n s iv e s y s te m a rch ive can be a cc e sse d and co m p ile d in to cu s to m reports by m eans o f configurable data filters. - C onsistent logging o f all events and data on th e Intercom S ystem - S ta tistica l data analysis fo r In te rco m s y s te m s, E m e rg e n cy Call sy ste m and Call C e n tre system s - N um ber o f calls: Tem poral distribution over days/w eeks /m onths/years - Call w a itin g tim e : T h is in d ica te s th e c u s to m e r's w a itin g tim e b e fo re th e call w a s answ ered - O p e ra to r p e rfo rm a n c e : This re g is te rs th e log-in tim e s, ca lcu la te d average call d u ra tio n, n u m b e r o f calls p ro ce sse d, and call d e tails - 10 GB o f data storage w ith license-free M icrosoft SQ L S erver 2008 Express R2 - R e p ort D e sig n e r fo r c u s to m d e sig n in g re p o rts L -C O M R P T In te g ra tio n o f C om R E P O R T in to C o m W IN Com SCHEDULE-Time-Scheduled Planning and Control This a p p lica tio n, w h ic h co m e s in te g ra te d in C o m W IN, a llo w s fo r ru n n in g fu n c tio n s and p ro ce d u re s o f th e In te rcom sy ste m on a d e fin a b le tim e schedule. For e xam ple, th e S ch e d ule r can s e t C o m W IN data p o in ts o r run vario u s a ctio n s in th e fo rm o f w o rk flo w p ro ce d u re s. A w id e range o f individual s o lu tio n s a re s u p p o rte d, fro m a u to m a te d call fo rw a rd in g d u rin g th e n ig h t s h ift to fix e d -tim e te s t calls (eg. fo r lift e m e rg e n c y call s ta tio n s ) and c o n tro ls fo r a n n o u n c e m e n ts. A d m in is te rin g schedule d e ve n ts and se rie s o f e ve n ts is easy, th a n ks to d ia lo gue w in d o w s and v ie w s fa m ilia r fro m a p p lica tio n s su ch as M S O utlook. The a p p lica tio n is in te g ra te d in to th e C o m W IN _ s e rve r service and can be use d w ith o u t a C o m W IN V isu a lisatio n License. - Scheduling and planning o f Intercom fu n ctio n s - S upport fo r individual events o r event series (easy w izard -based scheduling) L -C O M S C H In te g ra tio n o f C om S C H E D U LE in to C o m W IN ComSCHEDULE i- i r S * H 1 5 * 1 6 * 1.7 " fc " tufc ««a. Ô v D > Ö*-r.-j-r «-? -*, t 'l B h : m : r : i 1.1 I*.<1 H» i 1 1 «i m p pp» B I Z I S N f l» PPHÉITBI 1 1«IH m tm MM «( P M P 1 9 «/ i 4 rtii li i" ComVIDEO - Video Integration T h is a p p lica tio n in te g ra te s live vid e o s tre a m s fro m V ideo-over-ip so u rc e s in to th e s e c u rity and co m m u n ic a tio n so lu tio n. The vid e o im a g e s are arranged on-scre e n in a cle a rly stru c tu re d grid fo r e a sy vie w in g. - M aste r m onitor, pre vie w m onitors, surveillance m on ito rs (video sequencing function). - A u to m a tic vid e o d isp la y on p re v ie w m o n ito r w h e n re ce ivin g call re q u e sts. - A u to m a tic vid e o d isp la y on m a s te r m o n ito r d u rin g call - Intuitive operation via drag-and-drop (e.g. sw itch in g to another vie w or cam era) - In te g ra tio n o f m a n y c o m m o n V id e o o ve r IP s o lu tio n s (e.g. A xis, B osch, M o b o tix, e tc.) - se e C o m W IN M anual fo r details. L -W IN V C A d d s vid e o fu n c tio n a lity fo r o n e C lie n t. Features: In te g ra tio n o f m any c o m m o n V ideo-over-ip ca m e ra s, vid e o d ispla y u pon re ce p tio n o f call re q u e sts and d o o r calls, and vid e o sca n n in g in separa te m o n ito r w in d o w s, o r m o n ito r m atrix, e tc. I Intercom Control Systems 91

5 ComSDK Tailored Control Station Solutions The s o ftw a re in te rfa c e on C o m W IN _ s e rve r s u p p o rts in d ividual so lu tio n s to ta ilo r C o m W IN o p e ra to r w o rk s ta tio n s p re cise ly to th e c u s to m e r's needs. A s a re su lt, it is p o ssib le to in te g ra te th ird p a rty s y s te m s o r datab a ses and to im p le m e n t so lu tio n s w ith o u t C o m W IN visu a lisa tio n s. T h is m e a n s th a t C o m S D K m a y also be use d w ith o u t a C o m W IN V isu a lisatio n License. Com W IN A p p lic a tio n e xa m p le s - Individual allocation o f reassurance m essages to e m ergency call stations. - D atabase re g is tra tio n o f m o n ito re d p e rso n s and a u to m a te d d ispla y o f personal details during calls. - Integration o f accounting syste m s fo r car park call centres - D e te n tio n cell te le p h o n y: A d m in is tra tio n o f te le p h o n e n u m b e rs th a t th e d e ta in e d person is allow ed to call (e.g. law yer), and autom ated evidential recording o f calls. - S en d ing o f o n -scre e n m e ssa g e s to displays o f In te rco m call sta tio n s, and m a n a g e m e n t o f m e s sa g e te m p la te s - A uto m a ted announcem ents, generated w ith text-to -speech fu n ctio n O n e lice n se p e r C o m W IN _ s e rve r m a y be a ctiva te d ; th e re is no lim it on th e n u m b e r o f S DK a p p lica tio n s th a t m ay be im p le m e n te d and run in parallel. T he a p p lica tio n package co m e s w ith a fu ll d e v e lo p e r's m anual o f th e s o ftw a re in te rfa ce. T he.n ET s o ftw a re libraries (in clu d in g s a m p le p ro g ra m ) are available on re q u e s t via th e C o m W IN p ro d u c t DVD o r via the Internet at w w w.s o ftw a re -m a n u a ls.c o m. Intercom Server L -C O M S D K In te g ra tio n o f C o m S D K in to C o m W IN Com W IN INTERFACES TAPI L-W IN A TA P I L icence fo r in te g ra tin g te le p h o n e s y s te m s via TAPI (Telephony A p p lic a tio n P ro g ra m m in g In te rfa ce ) u n d e r C o m W IN Parking M anagem ent Systems C o m W IN In te rfa ce to P M S yste m s by S kidata and S ch e id t & B achm ann. L -W IN A S K I L -W IN A S B A Lice nce fo r in te g ra tio n o f S kidata s y s te m s in to C o m W IN L icence fo r in te g ra tio n o f S ch e id t & B achm ann sy s te m s in to C o m W IN Fire Alarm Systems L -W IN A S K I L icence fo r in te g ra tio n o f H e kta tro n Fire A la rm S yste m s in to C o m W IN Access Control System L -W IN A F IL L icence fo r in te g ra tio n o f I BIX a ccess co n tro l s y s te m s in to C o m W IN More interfaces available on request. C O M S D K e n a ble s th e in te g ra tio n o f th ird -p a rty s y s te m s o r datab a ses - se e u n d e r C O M S D K fo r d etails. 92 I Intercom Control Systems