Small Business Guide. Know-how when you need it. Small Business Specialists in every store. Plus America s Largest 3G Network.

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1 Know-how when you need it. Small Business Specialists in every store. Plus America s Largest 3G Network. Our experts will: Help you choose the right mobile solutions. Show you how to use business technology to your advantage. Have you up and running before you leave the store. Call VZW.4BIZ Click verizonwireless.com/smallbusiness Winter/Spring 2010 FREE Small Business Guide Solutions that work for your company See Inside Mobile 2 Mobile Broadband 10 Voice Plans & Features 16 Global Services 28 Office Services 36 Highest-Ranked Service Highest in Customer Satisfaction With Small/Midsize Business Wireless Service, Two Years in a Row * EXPBUS0210EN

2 Worry Free Guarantee No wireless provider stands behind you like Verizon Wireless. As a Verizon Wireless Customer: You ll enjoy America s Largest and Most Reliable Wireless Network. We test and improve our network every day so you get the best service on America s Largest and Most Reliable Voice and 3G Data Network. You can change your Plan at any time with no fee or contract extension. As your needs change, you can move to any current plan without paying a fee or extending your contract. You ll get our 30-day Satisfaction Guarantee. At Verizon Wireless, we stand behind our service. If you re not completely satisfied, you can return your device and cancel service within 30 days of activation and pay no early termination fee. You can get a free device every two years with New Every Two. Sign up for a two-year plan of at least and qualify for a free device, up to 30 or 50 in value depending on your Plan, with a two-year contract renewal. You can also transfer your New Every Two credit to another line on your account. You ll enjoy exceptional customer service with our team of certified wireless experts. We re here to help when and how you need it. Come into any Communications Store or call us or go online for 24/7 assistance. For complete details on Worry Free Guarantee and New Every Two, see page 38 in the Important Information section. We re not 100% satisfied unless you are. Please let us know what you think. At Verizon Wireless, we really value your opinion. Visit verizonwirelesssurvey.com and tell us how we re doing. Some plans are available only with specific equipment. Acceptance of a promotion may require a new one- or two-year agreement. Customer will be limited to two plan changes per billing cycle. Return policies may vary and New Every Two redemptions may not be available at Verizon Wireless authorized agents. Your New Every Two discount is applied to the two-year discounted retail price of a new device. * Verizon Wireless received the highest numerical score among wireless providers in the proprietary J.D. Power and Associates Business Wireless Customer Satisfaction Studies SM study based on responses from 2,618 business wireless customers measuring 10 providers and measures satisfaction among wireless service decision-makers with small/midsize U.S. businesses. Proprietary study results are based on experiences and perceptions of consumers surveyed in January and March Your experiences may vary. Visit jdpower.com Cert no. XXX-XXX-000 Contents Mobile 2 New! Palm Pre Plus 2 BlackBerry Storm2 2 3G Smartphone Comparison Chart 4 Solutions 6 Nationwide Voice & Plans 8 3G Data Coverage Map 9 Mobile Broadband 10 HP Mini NR Netbook 10 MiFi 2200 Intelligent Mobile Hotspot 10 Verizon Wi-Fi & VZAccess Manager 12 Netbook Comparison Chart 13 Mobile Broadband Solutions 14 Voice Plans & Features 16 My Business Account 16 Verizon Small Business Center 16 CASIO G zone Rock 16 Nationwide Small Business SharePlan 18 Nationwide Plans for Business 19 Nationwide Plus Canada Plans 20 Nationwide Plus Mexico Plans 20 Features & Services 21 Roadside Assistance & VZ Navigator SM 22 Total Equipment Coverage & Backup Assistant SM 23 Push to Talk & Field Force Manager 24 Push to Talk Coverage Map 26 Global Services 28 HTC Imagio 28 BlackBerry Tour 28 Global Phone & Global Messaging 30 GlobalAccess & Global 31 Global Device Comparison Chart 32 Global Solutions 34 Additional Plan Information 36 Important Information 38 Additional Coverage Maps 42 v e r i z o n w i r e l e s s. c o m 1

3 Take your inbox with you. Business today runs on . Now you ll never miss an important message, with solutions from Verizon Wireless. Our latest device. New! Palm Pre Plus Combines all your calendars into one, simplifies scheduling and contacts, and juggles applications and notifications with ease. It s a multitasking machine. Mobile Solutions for Business from Verizon Wireless 3G Smartphone Comparison Chart 4 Solutions 6 Nationwide Voice & Plans 8 3G Data Coverage Map 9 Features Palm webos operating system 16 GB of on-board memory 24-bit HVGA color screen 3-megapixel camera Slide-out QWERTY keyboard Capabilities* Wi-Fi capable and Web for Smartphone View photos, videos and other rich media VZ Navigator Bluetooth stereo support Palm Pre Plus Our featured device. BlackBerry Storm2 Wi-Fi enabled. Ultra-responsive. The supercharged BlackBerry Storm2. Features Enhanced touch screen Voice-activated app Digital music player 2 GB of on-board memory 16 GB microsd card pre-installed 3.2-megapixel camera Capabilities* Wi-Fi capable BlackBerry Wireless Service Global VZ Navigator/VZ Navigator Global View photos, videos and other rich media 3G EV-DO Rev. A * Additional charges may apply when using certain capabilities. BlackBerry Storm2 For more information on this and other 3G Smartphones and phones, see our comparison chart on pages 4 5, the Push to Talk chart on page 25 and the Global Devices chart on pages v e r i z o n w i r e l e s s. c o m 3

4 3G Smartphones Stay connected. Stay productive. Stay ahead. Mobile P Available Not Available BlackBerry Storm2 BlackBerry Tour * BlackBerry Curve 8530 BlackBerry Pearl Flip 8230 New! Palm Pre Plus New! Palm Pixi Plus Samsung Omnia II HTC Imagio HTC Touch Pro 2 Coming soon! Samsung Saga HTC Ozone DROID ERIS by HTC DROID by Motorola Compatible Service BlackBerry Enterprise Server P P P P Microsoft Exchange ActiveSync P P P P P P P P P Good Mobile Messaging P P P P P IBM Lotus Notes Traveler P P P P Personal P P P P P P P P P P P P P Capabilities Global: , Voice & Features For more information on Global features, see pages P P P P P P View Photos, Videos and Other Rich Media P P P P P P P P P P P P P Wi-Fi P P P P P P P P P P P EV-DO Rev. A Rev. A Rev. 0 Rev. 0 Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Mobile Broadband Connect P 1 P 1 P 1 P 1 P P P P P Navigation VZ Navigator 2 VZ Navigator 2 VZ Navigator VZ Navigator VZ Navigator VZ Navigator VZ Navigator VZ Navigator 2 VZ Navigator 2 VZ Navigator VZ Navigator Built-In Features Keyboard Type Virtual QWERTY QWERTY SureType Slide-Out QWERTY QWERTY Virtual Virtual Virtual & Slide-Out QWERTY QWERTY QWERTY Virtual Google Maps Navigation (beta) Virtual & Slide-Out QWERTY Digital Camera 3.2-megapixel 3.2-megapixel 2.0-megapixel 2.0-megapixel 3.0-megapixel 2.0-megapixel 5.0-megapixel 5.0-megapixel 3.2-megapixel 2.0-megapixel 2.0-megapixel 5.0-megapixel 5.0-megapixel Digital Music Player P P P P P P P P P P P P P Specifications Operating System BlackBerry Device Software v5.0 BlackBerry Device Software v5.0 BlackBerry Device Software v5.0 BlackBerry Device Software v4.6 Palm webos Palm webos Windows Mobile 6.5 Professional Windows Mobile 6.5 Professional Windows Mobile 6.1 Professional Windows Mobile 6.1 Professional Windows Mobile 6.1 Standard Size (W x H x D) 2.4" x 4.4" x 0.53" 2.4" x 4.4" x 0.6" 2.3" x 4.3" x 0.54" 1.9" x 3.9" x 0.7" 2.3" x 3.9" x 0.67" 2.17" x 4.37" x 0.43" 2.38" x 4.75" x 0.53" 2.43" x 4.65" x 0.55" 2.33" x 4.57" x 0.68" 2.4" x 4.8" x 0.5" 2.48" x 4.49" x 0.52" 2.19" x 4.45" x 0.51" 2.36" x 4.56" x 0.54" Weight 5.5 ounces 4.6 ounces 3.7 ounces 3.6 ounces 4.89 ounces 3.26 ounces 5.08 ounces 5.2 ounces 6.35 ounces 4.6 ounces 3.7 ounces 4.23 ounces 5.96 ounces Android Android Flash/RAM Memory Expandable Memory (microsd card) Usage Time/ Standby Time 256 MB/256 MB (2 GB on-board memory) 16 GB (16 GB microsd card pre-installed) 330 minutes/ 269 hours 256 MB/256 MB 256 MB/256 MB 128 MB/64 MB 16 GB/512 MB 8 GB/256 MB 16 GB (16 GB microsd card pre-installed) 300 minutes/ 336 hours 512 MB/208 MB (8 GB on-board memory) 512 MB/288 MB 512 MB/288 MB 256 MB/128 MB 256 MB/192 MB 512 MB/288 MB 512 MB/256 MB 16 GB 16 GB 16 GB 16 GB 16 GB 16 GB 16 GB 270 minutes/ 252 hours 220 minutes/ 216 hours 330 minutes/ 350 hours 312 minutes/ 350 hours 360 minutes/ 375 hours 318 minutes/ 324 hours 318 minutes/ 324 hours 270 minutes/ 372 hours 290 minutes/ 324 hours 16 GB (8 GB microsd card pre-installed) 214 minutes/ 373 hours 16 GB (16 GB microsd card pre-installed) 385 minutes/ 270 hours 3G Smartphones subject to availability. Selection may vary. DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license. 3G Smartphones are considered Advanced Devices for the purposes of early termination fee and Wireless Phone Protection. For answers to your questions about using devices or services, visit verizonwireless.com/data * While supplies last. Additional charges may apply when using certain capabilities. Exchange ActiveSync support is limited and varies by Android device. With Mobile Broadband Connect devices that are EV-DO Rev. A capable, you can expect download speeds of Kbps and upload speeds of Kbps. With Mobile Broadband Connect devices that are not EV-DO Rev. A capable, you can expect download speeds of Kbps and upload speeds of Kbps. VZAccess Manager required; visit vzam.net 1 BlackBerry devices only tether with Windows OS based computers. 2 VZ Navigator Global also available. 4 v e r i z o n w i r e l e s s. c o m 5

5 Solutions Whether you have a one-person shop or offices around the country, Verizon Wireless has an solution that works for you. Mobile Step 1 What type of do you use? Business and Personal Personal BlackBerry Palm Windows Mobile DROID Step 2 Which type of device do you intend to use? BlackBerry Palm Windows Mobile DROID Simple Feature or 3G Multimedia Phones* Simple Feature or 3G Multimedia Phones* Capabilities Server-based including Microsoft Exchange & IBM Lotus Domino P P Compatibility with BlackBerry Enterprise Server P Compatibility with Good Mobile Messaging P Personal accounts including AOL, Gmail, Yahoo, Hotmail P P P P P P Access to corporate intranets and back office applications P P P P Open and view attachments 1 P P P P P P P Web browsing P P P P P P P Step 3 Choose a Data Option. Corporate for BlackBerry or Smartphone Downloadable Corporate 2 Application by Remoba 3,4 and Web for BlackBerry or Smartphone Downloadable Mobile Application 3 Monthly Data Allowance Unlimited 5 25 MB 6 Unlimited 6 Unlimited 25 MB Unlimited Monthly Access for Data Allowance when added to a Voice Plan Pay as You Go Pay as You Go Monthly Access for Data Allowance as a Stand-Alone Data Plan Voice usage will be charged at 25 per minute. 7 Per-MB Rate After Allowance Monthly Fee for application Not Applicable 9 99 Not Applicable 5 Included P Available Not Available * Data package of 9 99 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G smartphones require a data package of or higher or a data plan. Good Mobile Messaging Server software, BlackBerry Professional Software, BlackBerry Enterprise Server software and Client Access Licenses are sold separately. Server version or higher is required, and Windows Mobile 5.0 devices or higher supported. BlackBerry Professional Software does not support Novell GroupWise. Personal not available with Good Mobile Messaging. Timeliness of delivery may vary by Internet Service Provider. Check with your provider for more information. 1 Attachment functionality may require third-party software application. Mobile 3.0 provides picture attachment functionality on select devices. 2 Requires Microsoft Exchange Server 2003 or newer. 3 Downloading the Mobile or Corporate application will require approximately 2 MB of data. Application not available on all devices. 4 Personal not available. 5 Mobile available for 5. 6 Mobile included. 7 Stand Alone Plans available to businesses with 5 or more lines of service. For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, see the Important Information section on pages Data Roaming: Data usage within the Canada Rate and Coverage Area will be billed at a rate of 0.002/KB or 2 05 /MB. Data usage within the Mexico Rate and Coverage Area will be billed at a rate of 0.005/KB or 5 12 /MB. For more information on roaming in Canada and Mexico, visit verizonwireless.com/naroaming Please see page 15 or 40 for details on approximate data usage for several common Internet activities. 6 v e r i z o n w i r e l e s s. c o m 7

6 Nationwide Voice & Plans Featuring Friends & Family for Business. Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time. All Nationwide Voice & Plans include: Unlimited Data Allowance For business and personal and web browsing. Unlimited National Mobile to Mobile Calling Minutes Call more people and use zero minutes with Verizon Wireless, Unlimited Mobile to Mobile calling to more than 80 million Verizon Wireless customers. No Domestic Roaming or Long-Distance Charges Coverage not available everywhere. Airtime charges apply. Unlimited Night & Weekend Minutes Night hours: (Mon Fri) 9:01 p.m. 5:59 a.m. Weekend hours: (Sat Sun) 12:00 a.m. 11:59 p.m. America s Largest 3G Network Mobile Nationwide Voice & for Business (For businesses with five or more lines of service) Anytime Minutes & Messaging Voice, and Unlimited Messaging Voice and Friends & Family for Business Per-Minute Rate After Allowance Monthly Access 450* Pick 10 numbers Share Option 1 Additional 5 Monthly Access per line Not Available * 10 Friends & Family numbers also available on 450-minute plans choosing the Share Option. Subscribe to these features/plans with a or higher access and qualify for Mobile Broadband Connect for 15 or 30 monthly access. See page 15 for details. Applies when sending and receiving (i) Text, Picture, Video and Voice Messages with Verizon Wireless and non Verizon Wireless customers in the United States; (ii) Text, Picture, Video and Voice Messages sent via ; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico and Puerto Rico. International Text Messaging is 25 per recipient per message sent and 20 per message received; International Picture and Video Messaging is 50 per recipient per picture or video message sent and 25 per picture or video message received. Premium Messaging programs not included. Messaging is available from within the National Enhanced Services Rate and Coverage Area and is not available throughout the Nationwide Rate and Coverage Area. Applies to voice calling only. 1 Share Option applies to Monthly Anytime Minutes only. Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer s own wireless or Voice Mail access numbers, or access gateways to and from other providers voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers. Corporate discounts are available for businesses with five or more lines of service. Ask your Business Specialist for details. Important Map Information: This does not show exact coverage. Wireless service is subject to network and transmission limitations, particularly near boundaries and in remote areas. Customer device, weather, topography and other environmental considerations affect service, which may vary significantly in buildings. More recent 3G coverage may be available at verizonwireless.com/bbacoverage For more detailed information, please refer to pages v e r i z o n w i r e l e s s. c o m 9

7 Winter/Spring 2010 Internet when you need it. Our high-speed wireless network, Mobile Broadband service and Verizon Wi-Fi let you send , browse the Internet and upload large files while on the go. Use your choice of wireless connection devices, including a PC Card, an ExpressCard, a USB modem, Mobile Broadband Built-In (on select notebooks/netbooks) or an Intelligent Mobile Hotspot, or use select phones as a modem. Mobile Broadband Solutions for Business from Verizon Wireless Verizon Wi-Fi 12 VZAccess Manager 12 Netbook Comparison Chart 13 Mobile Broadband Solutions 14 Our latest device. HP Mini NR Netbook Carry the power of your PC with you for quick access to the Internet, and company intranets. The HP Mini NR is lightweight, ultra-portable and less expensive than standard notebooks. Features Capabilities Intel Atom 1.6 GHz processor 2 GB RAM 160 GB hard drive High-definition 11.6" diagonal display 5-in-1 Memory Card Reader N VIDIA ION for Windows 7 graphics card Altec Lansing stereo speakers Windows 7 Home Premium operating system 3G EV-DO Rev. A Mobile Broadband Wi-Fi b/g/n Global-capable:* 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE * To get the full benefits of connecting globally outside the U.S. on GSM networks, you must ensure that a SIM card is installed in your netbook and that you ve subscribed to a global plan or feature. HP Mini NR Netbook Our featured device. Verizon Wireless MiFi 2200 Intelligent Mobile Hotspot Be your own hotspot with MiFi. Use Mobile Broadband to connect up to five Wi-Fi enabled devices, including notebooks/netbooks, cameras, media/mp3 players and PDAs. Features Standard Wi-Fi security protocols Removable battery USB cable mode Internal antenna Verizon Wireless MiFi 2200 To learn more about how Mobile Broadband service can help your business, visit verizonwireless.com/broadband 10 verizonwireless.com 11

8 Verizon Wi-Fi & VZAccess Manager Netbooks Verizon Wi-Fi * Now you have more connection options. Verizon Wi-Fi gives you one more way to connect to the Internet. That means more browsing, more downloading and more more of everything you use the web for. With eligible monthly plans, Verizon Wi-Fi is available in thousands of places, including airports, bookstores, cafés, restaurants, hotels and other locations across the country. How to Connect: Open VZAccess Manager. Insert your Mobile Broadband device or power on your Mobile Broadband Built-In module. Enable Wi-Fi on your PC or attach a Wi-Fi adapter (sold separately). In VZAccess Manager, select Verizon Wi-Fi Access under Available Network. Click Connect Wi-Fi. VZAccess Manager Easily manage your wireless access connections. VZAccess Manager helps you manage Verizon Wireless Mobile Broadband service, as well as Wi-Fi hotspots. It supports detection, connection and configuration of home, office and other hotspots and lets corporate subscribers integrate with and launch VPN clients and other applications. Download the latest version at verizonwireless.com/vzam The Consumer version of VZAccess Manager may not be included (and may not operate) on Mobile Broadband Built-In notebooks/netbooks. The Enterprise version of VZAccess Manager can be installed on Mobile Broadband Built-In notebooks/netbooks. Notebook/netbook manufacturers may include their own connection manager. Stay connected. Stay productive. Stay ahead. P Available Not Available Gateway LT2016u Capabilities HP Mini NR HP Mini NR Operating System Windows XP Home Windows XP Home Windows 7 Home Premium Mobile Broadband 3G EV-DO Rev. A 3G EV-DO Rev. A 3G EV-DO Rev. A GlobalAccess 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE Wi-Fi b/g b/g b/g/n Features Mobile Broadband Launch your web browser, application or other Internet application. Video VGA Out VGA Out Audio Stereo Speakers Stereo Speakers NVIDIA ION for Windows 7 with up to 895 MB total graphics memory; VGA and HDMI Out Altec Lansing Stereo Speakers Webcam P P P Find out more at verizonwireless.com/wi-fi Bluetooth* P Specifications USB Ports Processor Intel Atom 1.6 GHz Intel Atom 1.6 GHz Intel Atom 1.6 GHz System Memory 1 GB RAM 1 GB RAM 2 GB RAM Storage 160 GB Hard Disk Drive 160 GB Hard Disk Drive 160 GB Hard Disk Drive Display 10.1" diagonal SD Widescreen (1024 x 600) 10.1" diagonal SD LED Anti-glare Widescreen (1024 x 576) 11.6" diagonal HD LED BrightView Widescreen (1366 x 768) Size (L x D x H) 10.17" x 7.2" x 1.03" 10.3" x 6.77" x " 11.4" x 8.03" x " MiFi 2200 Intelligent Mobile Hotspot must be connected to a PC via USB cable to access the Internet in Verizon Wi-Fi hotspot locations. When in USB mode, Wi-Fi capability on the MiFi is disabled. Only one PC at a time can access the Internet from a Verizon Wi-Fi hotspot when in USB mode. Verizon Wi-Fi not available on notebooks running Mac OS. Customers with Prepaid Mobile Broadband Plans or Mobile Broadband Connect features are not eligible for Verizon Wi-Fi. Verizon Wi-Fi hotspots are not owned or operated by Verizon Wireless. Verizon Wireless is not able to estimate upload or download speeds at these locations. Customers are responsible for providing security measures for their computers and data. Many Wi-Fi hotspots are not secure. Customers should connect to the Mobile Broadband network when more security is needed. * Verizon Wi-Fi available with monthly Mobile Broadband plans and in designated locations only. Software limitations and other terms apply. VZAccess Manager version 7.2 or higher required. To download the latest version of VZAccess Manager, select Check for Updates from the Help menu in VZAccess Manager or visit vzam.net. If your company uses VZAccess Manager Enterprise Edition, contact your IT administrator for support. Verizon Wi-Fi available on select devices. Visit vzam.net to check availability. Weight 2.95 pounds 2.57 pounds 3.22 pounds Battery 6-cell, approx. 6 hours 3-cell, approx. 3.5 hours 6-cell, approx hours Media Card Reader Netbook devices subject to availability. Selection may vary. 6-in-1: Secure Digital (SD), MultiMedia- Card, Reduced-Size MultiMediaCard, Memory Stick, Memory Stick Pro, xd-picture Card 5-in-1: Secure Digital (SD), MultiMediaCard, Memory Stick, Memory Stick Pro, xd-picture Card 5-in-1: Secure Digital (SD), MultiMediaCard, Memory Stick, Memory Stick Pro, xd-picture Card * Profiles supported: Advanced Audio Distribution (Stereo), Audio/Visual Remote Control, Basic Imaging, Basic Printing, File Transfer, Hands-Free, Headset, Object Push for vcard, Serial Port, Dial-Up Networking and Phonebook Access. Netbooks are considered Advanced Devices for the purposes of early termination fee and Wireless Phone Protection. Visit verizonwireless.com/netbooks for details. 12 v e r i z o n w i r e l e s s. c o m 13

9 Mobile Broadband Solutions Take these steps to find your ideal device and access plan. Identify your needs and device. Step 1 What are your mobile high-speed Internet access needs? Step 2 What device will you use? Select your plan based on data usage. Mobile Broadband Plan/ Feature Options Access for your notebook/netbook PC Card/ExpressCard/ usb Modem Choose from a range of products for plug-and-play capability. Notebook/Netbook with Mobile Broadband Built-In Get Mobile Broadband service built right in on select netbooks and notebooks from Dell, Gateway, Hewlett-Packard, Lenovo, Panasonic and Sony. Access for multiple devices at one time MiFi Intelligent Mobile Hotspot* Enjoy your own portable Wi-Fi hotspot that lets you connect up to five Wi-Fi enabled devices. Mobile Broadband Choose your plan based on how often you access the Internet. Mobile Broadband Plans include Text Messaging and New Every Two. BlackBerry Access for your notebook/netbook using a smartphone/phone as a tethered modem Windows Phone Simple Feature or 3G Multimedia Phones Use your Verizon Wireless device as a tethered modem with your notebook. Available on select Simple Feature or 3G Multimedia Phones and 3G Smartphones. For details, see verizonwireless.com/broadbandconnect Mobile Broadband Connect Add access to your existing voice/data plan. MONTHLY PLANS PREPAID PLANS MONTHLY PLANS Light User Heavy User Day Week Month Added to Nationwide Voice and Added to Data Options 1 Added to All Other Nationwide Plans Access Fee Data Allowance (sending and receiving) 250 MB 5 GB 75 MB 250 MB 500 MB 5 GB Per-MB Rate After Allowance Check approximate data usage:* You can check your approximate unbilled monthly data usage for your Mobile Broadband device through the following options: Monthly Plans Click the VZAccess Manager Usage button. Log on to My Verizon or My Business Account. Dial , then enter Mobile Broadband device wireless number. Prepaid Plans Click the VZAccess Manager Usage button. Dial , then enter Mobile Broadband device wireless number. Approximate Data Usage Activity Type Approximate Size (1 text page without attachments) 3 KB Word Document (With 5 text pages) Typical Web Page Lookup 70 KB 300 KB Mobile Broadband Typical download speed 3 With 3G EV-DO Rev. A: 600 Kbps 1.4 Mbps With 3G EV-DO Rev. A: 600 Kbps 1.4 Mbps Verizon Wi-Fi P Download and attachments P P Access web information P P Access intranet files and applications P P Low Resolution Digital Photo 500 KB PowerPoint Presentation (20 pages with text and light graphics) 3 MB Please note: 1024 KB = 1 MB; 1024 MB = 1 GB Security Authentication and data protection provided by CDMA technology; compatible with most VPNs. Authentication and data protection provided by CDMA technology; compatible with most VPNs. P Available Not Available * When multiple users are connected to the Intelligent Mobile Hotspot, all their data usage will be aggregated and applied to the Mobile Broadband customer s monthly allowance. Text Messaging is 20 per message sent (per recipient) or received (including messages to and from wireless customers in Canada, Mexico and Puerto Rico). International Text Messaging is 25 per message sent (per recipient) and 20 per message received. For PC Card, ExpressCard, USB Modem and Mobile Broadband Built-In notebook/netbook devices, if you don t utilize VZAccess Manager (or an SMS-capable connection manager) you will be billed for text messages that are sent to you, but you will not be able to receive them. When using Intelligent Mobile Hotspot, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi, you will be billed for text messages that are sent to you, but you will not receive them. Text messaging block is available upon request. Not available with Prepaid Mobile Broadband Plans. Prepaid Mobile Broadband usage is not available on any PC cards. Only available on ExpressCards, USB modems, Intelligent Mobile Hotspots and Mobile Broadband Built-In on select notebooks/netbooks. Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress will end, and any content that is being sent or received may be lost. Expiration period: Day = 24 hours, Week = 7 days, Month = 30 days. 1 For qualifying data options, see page 7. 2 Eligible with a Stand-Alone Data Plan; see page 7 for details. 3 Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is not Rev. A capable or traveling in the Extended Broadband Services Rate and Coverage Area, you can expect download speeds of Kbps and upload speeds of Kbps. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you re in an EV-DO Rev. A coverage area. Outside the Mobile Broadband Rate and Coverage Area, the NationalAccess network allows connections at typical speeds of Kbps, based on our network tests with 101 KB FTP data files. Actual speeds and coverage may vary. For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, see the Important Information section on pages Data Roaming (Not available with Prepaid Mobile Broadband Plans.) Data usage within the Canada Rate and Coverage Area will be billed at 0.002/KB or 2 05 /MB. Data usage within the Mexico Rate and Coverage Area will be billed at 0.005/KB or 5 12 /MB. In Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Netherlands Antilles, Saipan, and South Korea Enhanced Services Rate and Coverage Areas, and select cruise ships, usage will be billed at a rate of 0.02/KB or /MB. You must add I-Dial to your account to roam in many destinations. To add I-Dial to your account, and for more information on Wireless Data Roaming in Aruba, Bahamas, Bermuda, Canada, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Mexico, Netherlands Antilles, Saipan, and South Korea, and on select cruise ships, call or visit verizonwireless.com/naroaming EV-DO not available everywhere while roaming. The speed of the Verizon Wireless data network is measured in kilobits (Kb) per second. However, the amount of data transmitted over the Verizon Wireless data network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). * There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools. Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager. These examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary. Graphically intense pages or pages with video can exceed 3 MB. 14 v e r i z o n w i r e l e s s. c o m 15

10 Make the right call. Keep your business mobile and productive with flexible calling plans and features. Not only will you get America s Largest and Most Reliable Wireless Network, you ll save time and money with our online business tools and support. My Business Account Save time and money. Enjoy exclusive online-only promotions and discounts. Add and update Friends & Family for Business* at no extra cost. Manage all your Verizon accounts and services in one place. Purchase services and products online. Make payments and run reports. Verizon Small Business Center Get the tools to help your business become more successful. Create a virtual office for file sharing, conferencing and more. Meet other members with common business objectives. Find FAQs, use live support chat and report service issues. Voice Plans & Features Solutions for Business from Verizon Wireless Nationwide Plans & Pricing 18 Features & Services 21 Roadside Assistance & VZ Navigator 22 Total Equipment Coverage & Backup Assistant 23 Push to Talk & Field Force Manager 24 Push to Talk Coverage Map 26 Our featured device. CASIO G zone Rock Instant two-way communication is easy when you use our latest phones with Push to Talk. Join Verizon Wireless, owner of the nation s largest Push to Talk Network coverage area, plus get America s Most Reliable Voice Network. With such great coverage, the CASIO G zone Rock will keep your teams in contact whether near or far. capabilities Water, shock and dust resistant 3G EV-DO Rev. A Push to Talk capable Mobile Mobile Web Field Force Manager VZ Navigator 2.0-megapixel camera with flash CASIO G zone Rock * Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer s own wireless or Voice Mail access numbers, or access gateways to and from other providers voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers. Business solutions and discounts are available to businesses with five or more lines of service. Corporate Subscribers are subject to Major Account Agreement. Offers not available everywhere. See the My Business Account website for current online offers and terms and conditions. Largest claim based on comparison of carriers owned/operated coverage areas. Coverage, varying by service, not available everywhere. Additional charges may apply when using certain capabilities. To learn more about My Business Account, visit verizonwireless.com/mybusinessaccount Try the Verizon Small Business Center today by visiting business.verizon.net 16 v e r i z o n w i r e l e s s. c o m 17

11 Nationwide Small Business SharePlan Save more with our flexible plans. Share minutes across all your lines, add new lines at a low cost and enjoy easy account management. That means flexibility for your small business, and it s all from Verizon Wireless. Nationwide Small Business SharePlan, Nationwide Single-Line and Nationwide for Business plans include: Unlimited National Mobile to Mobile Calling Minutes Call more people and use zero minutes with Unlimited Mobile to Mobile Calling to more than 80 million Verizon Wireless customers. No Domestic Roaming or Long-Distance Charges Coverage not available everywhere. Airtime charges apply. Nationwide Small Business SharePlan Shared Anytime Minutes Talk & Text* Talk Friends & Family for Business Monthly Access for the first two lines Unlimited Night & Weekend Minutes Night hours: (Mon Fri) 9:01 p.m. 5:59 a.m. Weekend hours: (Sat Sun) 12:00 a.m. 11:59 p.m. Unlimited Messaging* Unlimited messaging to anyone on any network in the U.S. is included in the Talk & Text Plan. Per-Minute Rate After Allowance Maximum Number of Lines Pick 10 numbers , , ,000 1, , ,000 1, , Add a line 9 99 or Not Available 3G Smartphones and 3G Multimedia Phones require a data package. See pages 6 7. Unless you subscribe to a data package, Simple Feature Phones will be charged 1 99 /MB. Small Business SharePlan: Discounts apply only to the primary line; secondary lines are not eligible for monthly access fee discounts. Data charges apply. Data package of 9 99 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G Smartphones require a data package of or higher or a data plan. Data sent or received in Canada is billed at 0.002/KB or 2 05 /MB. Data sent or received in Mexico is billed at 0.005/KB or 5 12 /MB. * Applies when sending and receiving (i) Text, Picture, Video and Voice Messages with Verizon Wireless and non Verizon Wireless customers in the United States; (ii) Text, Picture, Video and Voice Messages sent via ; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico and Puerto Rico. International Text Messaging is 25 per recipient per message sent and 20 per message received; International Picture and Video Messaging is 50 per recipient per picture or video message sent and 25 per picture or video message received. Premium Messaging programs not included. Messaging is available from within the National Enhanced Services Rate and Coverage Area and is not available throughout the Nationwide Rate and Coverage Area. Applies to voice calling only. If you exceed the maximum number of lines associated with your Shared Monthly Anytime Minutes tier, you will be automatically moved to the lowest Shared Monthly Anytime Minutes tier that supports your number of lines. All additional lines on a Talk & Text Plan with a Shared Monthly Anytime Minutes allowance are priced as follows: for 3,000 minutes or less, 9 99 each; for 4,000 minutes or more, each. The monthly access for your first two lines and for any additional lines will be based on the access charges associated with your Shared Monthly Anytime Minutes tier. Secondary lines are not eligible for monthly access fee discounts Nationwide Plans for Business Featuring Friends & Family for Business. Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time. Now you ll save more than ever on America s Largest and Most Reliable Network. Nationwide for Business (For businesses with five or more lines of service) Anytime Minutes Talk & Text* Talk Friends & Family Monthly Access for Business Share Option 2 Additional 5 monthly access per line Pick 10 numbers 3G Smartphones and 3G Multimedia Phones require a data package. See pages 6 7. Unless you subscribe to a data package, Simple Feature Phones will be charged 1 99 /MB. Nationwide Single-Line Anytime Minutes Talk & Text* Talk Friends & Family Monthly Access for Business 3G Smartphones and 3G Multimedia Phones require a data package. See pages 6 7. Unless you subscribe to a data package, Simple Feature Phones will be charged 1 99 /MB Friends & Family numbers also available on 450-minute plans choosing the Share Option. Per-Minute Rate After Allowance Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer s own wireless or Voice Mail access numbers, or access gateways to and from other providers voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers. 2 Share Option applies to Monthly Anytime Minutes only. 3 Nationwide Unlimited Anytime Minute Plans are not eligible for any monthly access discounts. Anytime Minutes, National Mobile to Mobile Calling Minutes, Night & Weekend Minutes and Per-Minute Rate are for domestic calls from within the Nationwide Rate and Coverage Area. See pages 42 43, or for Coverage Areas for other services. For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, please see the Important Information section, pages Per-Minute Rate After Allowance Pick 5 numbers 40 Unlimited Voice Plans & Features 18 v e r i z o n w i r e l e s s. c o m 19

12 Nationwide Plus Canada & Nationwide Plus Mexico Plans Increase your calling area and save with a plan that crosses borders. Nationwide Plus Canada and Nationwide Plus Mexico Plans include: Unlimited National Mobile to Mobile Calling Minutes while in the U.S. (including Puerto Rico) Call more people and use zero minutes with Unlimited Mobile to Mobile Calling to more than 80 million Verizon Wireless customers Night & Weekend Minutes in the U.S. and in Canada or Mexico Night hours: (Mon Fri) 9:01 p.m. 5:59 a.m. Weekend hours: (Sat Sun) 12:00 a.m. 11:59 p.m. Unlimited Long Distance to the U.S. (including Puerto Rico) and Canada or Mexico (airtime charges apply) Features & Services Included Features Text, Picture & Video Messaging Description Send messages, pictures and videos to a friend s device To see country availability, visit verizonwireless.com/ internationalmessaging Price Domestic 20 per recipient per text message sent or per text message received (including Canada, Mexico and Puerto Rico) 25 per recipient per picture or video message sent or per picture or video message received (including Canada, Mexico and Puerto Rico)* International 25 per recipient per text message sent and 20 per text message received 50 per recipient per picture or video message sent and 25 per picture or video message received Nationwide Plus Canada and Nationwide Plus Mexico Single-Line Anytime Minutes P Available Not Available 3G Smartphones and 3G Multimedia Phones require a data package. See pages 6 7. Unless you subscribe to a data package, Simple Feature Phones will be charged 1 99 /MB. Data charges apply. Data package of 9 99 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G Smartphones require a data package of or higher or a data plan. Data sent or received in Canada is billed at 0.002/KB or 2 05 /MB. Data sent or received in Mexico is billed at 0.005/KB or 5 12 /MB. * Unlimited Mobile to Mobile does not apply while in Canada or Mexico. Nationwide Plus Canada Monthly Access Nationwide Plus Mexico Monthly Access Friends & Family for Business Data Roaming: Data usage within the Canada Rate and Coverage Area will be billed at a rate of 0.002/KB or 2 05 /MB. Data usage within the Mexico Rate and Coverage Area will be billed at a rate of 0.005/KB or 5 12 /MB. For more information on roaming in Canada and Mexico, visit verizonwireless.com/naroaming Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer s own wireless or Voice Mail access numbers, or access gateways to and from other providers voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers. Anytime Minutes, Night & Weekend Minutes and Per-Minute Rate are for use within the Nationwide Plus Canada or Nationwide Plus Mexico Rate and Coverage Areas, as applicable. National Mobile to Mobile Calling Minutes are for domestic calls from within the Nationwide Rate and Coverage Area. Roaming in Canada outside of the Nationwide Plus Canada Rate and Coverage Area is 69 per minute. For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, please see the Important Information section, pages Corporate discounts available for businesses with five or more lines of service. Ask your Business Specialist for details. Per-Minute Rate After Allowance Pick 5 numbers No roaming charges in the U.S. or long-distance charges in the U.S. and Canada on Nationwide Plus Canada Plans; no roaming or long-distance charges in the U.S. and Mexico on Nationwide Plus Mexico Plans. Night & Weekend Minutes Night hours: (Mon Fri) 9:01 p.m. 5:59 a.m. Weekend hours: (Sat Sun) 12:00 a.m. 11:59 p.m. National Mobile to Mobile Calling Minutes 1000 Unlimited* Calling Features Basic Voice Mail with Message Waiting Indicator, Caller ID, Call Waiting 1, 3-Way Calling 1, Call Forwarding 1, No Answer/Busy Transfer Search,2 Get listing information from a live representative International Calling/Roaming Mobile Web Optional Services Instant Messaging Picture and Text Alerts Basic Texting, 3 Unlimited Mobile to Mobile Text Bundles Visual Voice Mail Use your own phone to call abroad. For a list of rates and countries, visit verizonwireless.com/international Get the best of the web on your device, including , news and sports Included in plan monthly access 1 99 per call (plus airtime) Starting at 49 per minute (plus airtime) 1 99 per MB (or per data package) Description Price Have full IM conversations on AIM, Yahoo! and Windows Live Messenger, just like on your PC 20 per recipient per message sent or per message received Receive automatic updates as they happen, including sports scores and weather 250 messages, includes Text, Picture and Video Messaging, Instant Messaging and Text Alerts Combines Text, Picture and Video messages, as well as Instant Messaging Call back, text and add to contacts directly from the Visual Voice Mail screen 20 per text alert received 25 per picture or video alert received 5 monthly charge Unlimited Mobile to Mobile Texting 4 plus: 500 additional messages additional messages 5 10 per month 20 per month 2 99 monthly charge * Users can also send a voice message by creating a sound within a Picture Message; Picture Message rates apply. In addition to the pay-per-message rates, global data roaming rates also apply when messaging internationally: Canada 0.002/KB or 2 05 /MB; Mexico 0.005/KB or 5 12 /MB; all other destinations 0.02/KB or /MB. Premium charges are not included in Messaging Bundle Allowances. Not available in some areas. Airtime applies to message retrievals from your wireless phone. Voice Mailboxes not initialized within 60 days of activation will be canceled. 1 Airtime applies to all simultaneous calls and to forwarded/transferred calls even if you send the call to wireline telephones. 2 Per-call charge and availability of credit for incorrect information for 411 Search may vary when your phone s banner displays Extended Network or Roaming. Text charges may apply for 411 Search text message. Preference options may not be available in all areas. 3 Premium messaging programs and Mobile to Mobile Messaging not included. Overage Rate is 10 per message for Text/Picture/Video messages. 4 Unlimited Mobile to Mobile Messaging with other Verizon Wireless customers from within the National Enhanced Services and Extended National Enhanced Services Rate and Coverage areas. Text, Picture and Video Messaging are not available throughout the Nationwide Rate and Coverage Area. Instant Messages are not included as Mobile to Mobile Messages in any Unlimited Mobile to Mobile Messaging plan. 5 Always applies when sending and receiving Instant Messages and when receiving Text Alerts. Also applies to Text, Picture, Video and Voice Messages: (i) with non Verizon Wireless customers in the United States and on participating networks in Canada, Mexico and Puerto Rico; and (ii) via . Premium Messaging programs not included. Overage Rate is 10 per message sent (per recipient) or received for Text/Picture/Video Messages. Voice Plans & Features 20 v e r i z o n w i r e l e s s. c o m 21

13 Roadside Assistance & VZ Navigator Help is on the way. When the unthinkable happens, emergency roadside personnel are only a call away anywhere in the U.S. and Canada, 24/7. With Verizon Wireless Roadside Assistance, you are covered when you have your wireless device with you, regardless of the vehicle you are in. Dial #ROAD (#7623) and press SEND from your device to get help or answers to service questions. Verizon Wireless Roadside Assistance includes: Towing services Lockout services Battery boost & tire changes Fuel delivery Verizon Wireless Roadside Assistance Monthly Charge 3 single line To enroll today, call JOIN IN or * and press SEND, visit verizonwireless.com/ mybusinessaccount, or go to your nearest Verizon Wireless store. Easily navigate the road ahead. VZ Navigator tells you precisely where you are and what s nearby and gives you directions quickly and easily with Location Based Services with GPS. With VZ Navigator, find local businesses and then get directions, receive free traffic alerts and local weather forecasts, and even send your location to other Verizon Wireless customers. VZ Navigator Global.* Use VZ Navigator even when you travel overseas. Automatic Speech Recognition. Enter address information by speaking and verbally launch a point-of-interest search from the main screen. VZ Navigator: Features may vary on different devices. Automatic Speech Recognition and VZ Navigator Global available on certain devices. VZ Navigator screen images may vary by device. Subject to specific terms of use. Text Messaging fees and airtime may apply when using certain features. Only available in the National Enhanced Services Rate and Coverage Area. Always use caution when displaying your location to third parties. Do not attempt to enter or change information while driving. Traffic features are limited to major roadways in certain areas only. Accuracy and completeness of information is not guaranteed. Both pricing options are available through select devices. The daily pricing option is currently unavailable for BlackBerry and Windows Mobile devices. Downloading the VZ Navigator application will require approximately 2 MB of data. Megabyte charges will not be incurred for using the application after download to the device. Application not available on all devices. Unlimited data allowance BlackBerry and 3G Smartphone subscribers will not incur download charges. Network details, coverage limitations and maps are available at verizonwireless.com New! Roadside Service. Speed-dial roadside service from VZ Navigator and have your location automatically sent to the dispatch center. If you don t currently subscribe to Verizon Wireless Roadside Assistance, you ll receive reliable service at a competitive rate with no guessing about where you re located. Also available for certain BlackBerry and Windows Mobile devices. VZ Navigator Pricing Options Domestic Monthly Charge 9 99 per line Per-Day Charge (good for 24 hours) Global (including Domestic) 2 99 per line Monthly Charge per line * Select global device with global data subscription required. Not supported in all countries; some features may not be available in some countries. Global data charges apply. Map data provided by Total Equipment Coverage & Backup Assistant Total Equipment Coverage Sign up for Total Equipment Coverage at 5 99 per month (phones) or 7 99 per month (Advanced Devices) and if your device breaks, gets lost or stolen, or malfunctions, you re covered, and we offer overnight shipping at no extra cost. Usually, you ll get your replacement within 1 2 business days after approval. Total Equipment Coverage combines Verizon Wireless Extended Warranty and Asurion s Wireless Phone Protection.* Defective devices under the manufacturer s warranty will be replaced for free with a certified like-new device. Just contact Verizon Wireless at For all of your device replacement options, visit verizonwireless.com/ devicereplacementprogram Total Equipment Coverage Lost Devices Theft Accidental Damage (e.g., liquid damage) Manufacturer Defects (after the manufacturer s warranty expires) Overnight Shipping To enroll, visit a Verizon Wireless store and talk to a Business Specialist or call JOIN IN. You must enroll within 30 days of new device activation or upgrade. Also, you may cancel coverage anytime without penalty and receive a prorated refund of your unused premium. Phones 5 99 Monthly Charge Advanced Devices (See verizonwireless.com/ advanceddevices for a complete list.) 7 99 Monthly Charge Backup Assistant Automatically back up your address book wirelessly. Schedule a daily automatic backup. Store and update numbers online, then easily upload them back to your device. Quickly download stored information to your next Verizon Wireless device. Only 1 99 per month, per line. Visit verizonwireless.com/ backupassistant The monthly fee of Backup Assistant will be waived for customers enrolled in My Business Account. (That s a 1 99 per month value for each line on your account!) Visit verizonwireless.com/ mybusinessaccount Subject to specific terms of use. Results may vary based on backup schedule and other factors. Downloading the Backup Assistant application will require approximately 1 MB of data. Compatible device required. * Wireless Phone Protection provided by Asurion Insurance Services, Inc. For complete terms and conditions, see Asurion Wireless Phone Protection brochure, call Asurion at or visit phoneclaim.com/verizon If you are not enrolled in the Extended Warranty Program and your device suffers an electrical or mechanical failure after the manufacturer s warranty period expires, it can be replaced for 50 per occurrence. Total Equipment Coverage and Extended Warranty are not available in all retail locations and/or states (e.g., state of Florida). Verizon Wireless Extended Warranty is 1 50 (phones) or 1 99 (Advanced Devices) when included as part of Total Equipment Coverage. For more program details, please refer to the Welcome Guide for Extended Limited Warranty or Service Contract Information. Voice Plans & Features For more information, including a list of available countries, please visit verizonwireless.com/vznavigator For Verizon Wireless Roadside Assistance and VZ Navigator Global terms and conditions, see pages The Verizon Wireless Extended Warranty program provides a free replacement device for mechanical or electrical defects after the manufacturer s warranty expires. Available separately for 1 99 per month. Asurion Wireless Phone Protection includes a 39 (phones) or 89 (Advanced Devices) nonrefundable deductible per approved claim, a 400 (phones) or 1500 (Advanced Devices) per-claim limit and a two-claim limit per 12-month period. In addition, Asurion may fulfill claims with new, reconditioned or different equipment. Available separately for 4 49 (phones) or 6 (Advanced Devices) per month. To enroll today in these programs, visit your nearest Verizon Wireless store or call JOIN IN from any device. 22 v e r i z o n w i r e l e s s. c o m 23

14 Push to Talk & Field Force Manager Make your business instantly more productive with Push to Talk and Field Force Manager. Push to Talk provides instant two-way communication for mobile teams on the go. Push to Talk Connect instantly with your crews far and wide, using Verizon Wireless Push to Talk. Communicate with one person or your whole team with just the push of a button. Group calls with up to 50 participants. Presence shows who s available for a Push to Talk call. Online contact management for the entire company. One number, one phone for Push to Talk and voice calls. Coast-to-coast coverage in the National Enhanced Services Rate and Coverage Area. Unlimited One-to-One Calling Unlimited Group Calling Manage contacts online at verizonwireless.com/ mybusinessaccount Monthly Access per Phone Push to Talk only plan* with no voice calling 5 when added to a qualifying voice plan * Push to Talk only plan is available on EV-DO Rev. A phones only. Monthly discounts do not apply. For additional information on Included Features, such as Text, Picture & Video Messaging and Mobile Web, and Optional Services, such as Picture and Text Alerts, Basic Messaging, Mobile and VZ Navigator, see pages 21 and 22. Push to Talk Only Plan: For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, see the Important Information section on pages Field Force Manager P Available Not Available Capabilities Wireless Service Coming soon! CASIO G zone Brigade Mobile , Corporate CASIO G zone Rock Motorola Barrage Samsung Convoy Mobile Mobile Mobile EV-DO Rev. A Rev. A Rev. A Rev. A Mobile Broadband Connect 1 P P P P Field Force Manager P P P P Navigation VZ Navigator VZ Navigator VZ Navigator VZ Navigator Electronic Compass P Mobile Web HTML Browser P P P Voice Plans & Features Visual Voice Mail P Monthly Access per Phone Monthly Access per Smartphone Dashboard P P P Built-in Features Limited Basic Premium Keyboard Type QWERTY Keypad Keypad Keypad Manage your mobile workforce with Field Force Manager. Digital Camera Specifications 3.2-megapixel with flash 2.0-megapixel with flash 2.0-megapixel 2.0-megapixel Field Force Manager is a powerful web and handset application that offers location management, driving directions, job dispatch and more. Choose the package with the level of service you need. Limited: Management of workforce from the field including detailed travel information. Basic: Limited package plus job dispatch, text-based driving directions and electronic time cards. Premium: Basic plan plus assignment-completion notification and audible and map-enabled driving directions. Field Force Manager: Requires qualifying voice plan. Field Force Manager is only available to businesses with five or more business lines of service. Subject to specific terms of use. Monthly access includes unlimited data usage for Field Force Manager. Limited Monthly Access plans and Basic Monthly Access plans for 3G Smartphones are not eligible for business discounts. Field Force Manager is only available in the National Enhanced Services Rate and Coverage Area. Downloading the Field Force Manager application will require approximately 2 MB of data. Megabyte charges will not be incurred for using the application after download to the device. Field Force Manager is available on select Simple Feature Phones and 3G Smartphones. Field Force Manager Premium may not be available on all Simple Feature Phones and 3G Smartphones. Requires Unlimited Plan or Feature. Size (W x H x D) 4.4" x 2.2" x 0.9" 4.1" x 2.0" x 0.9" 2.09" x 3.78" x 0.96" 2.0" x 3.85" x 0.94" Weight 6.0 ounces 4.4 ounces 4.2 ounces 3.88 ounces Rugged P P P Meets U.S. military specifications for: Water, shock and dust resistant; immersion; vibration; salt fog; humidity; solar radiation; altitude; high- and lowtemp. storage Water, shock and dust resistant; immersion; vibration; salt fog; humidity; solar radiation; altitude; high- and lowtemp. storage Rain, humidity, solar radiation, high- and low-temp., dust, salt fog, altitude, shock, vibration, transit drop, waterproof up to one meter for 30 minutes Shock, dust, vibration, salt fog, humidity, solar radiation, altitude, high- and lowtemp. storage To learn more about Push to Talk, visit verizonwireless.com/ptt. Click Customer Testimonial to view a video case study. To learn more about Field Force Manager, visit verizonwireless.com/ffm or call VZW.4BIZ. Push to Talk phones subject to availability. Selection may vary. Push to Talk capable phone is required. Not available with Nationwide Plans, Nationwide Plus Canada Plans or Nationwide Plus Mexico Plans. Additional charges may apply when using certain capabilities. 1 With Mobile Broadband Connect devices that are EV-DO Rev. A capable, you can expect download speeds of Kbps and upload speeds of Kbps. With Mobile Broadband Connect devices that are not EV-DO Rev. A capable, you can expect download speeds of Kbps and upload speeds of Kbps. VZAccess Manager required; visit vzam.net 24 v e r i z o n w i r e l e s s. c o m 25

15 Push to Talk Coverage Map Nation s Largest Push to Talk Network Voice Plans & Features Map Key Push to Talk EV-DO/ Rev. A Coverage Area Push to Talk 1X Coverage Area Push to Talk Service Not Available Important Map Information: This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate or be able to make 911 calls when digital service is not available. See verizonwireless.com/coveragelocator for additional coverage information. 26 v e r i z o n w i r e l e s s. c o m 27

16 The world is your office. You travel a lot for work, and missing a client call isn t an option. With Verizon Wireless, you ll get voice calls in more than 220 countries and and Internet access in more than 195 countries, over 85 with 3G speed. Now you can take your business with you, even abroad. Global Services Solutions for Business from Verizon Wireless Global Phone & Global Messaging 30 GlobalAccess & Global 31 Global Device Comparison Chart 32 Global Solutions 34 Our latest device. HTC Imagio As stylish as it is innovative. With its sleek look, intuitive layout and high-tech capabilities, the HTC Imagio is ready to travel the world. Features Windows Mobile 6.5 Professional Global Quad Band/3G UMTS 512 MB of on-board memory TouchFLO 3D user interface 3.6-inch, high-resolution, touch-sensitive display Virtual QWERTY keyboard 5.0-megapixel camera Speakerphone with Mute key Capabilities* Business and Personal Global ready VZ Navigator/VZ Navigator Global Visual Voice Mail Wi-Fi capable HTC Imagio Our featured device. BlackBerry Tour The BlackBerry Tour 3G smartphone is made for your mobile lifestyle. Features Global Quad Band/3G UMTS Full QWERTY keyboard 16 GB microsd card pre-installed High-speed Micro-USB MB of on-board memory 3.2-megapixel camera Video recorder * Additional charges may apply when using certain capabilities. Subject to availability. Capabilities* 3G network speeds VZ Navigator/VZ Navigator Global Audio and video streaming Bluetooth stereo support Mobile Broadband Connect capable BlackBerry Tour You get the best! Business Traveler, the leading magazine around the world for the frequent business traveler, has named Verizon Wireless Best Wireless Data Service Provider in the World. 28 v e r i z o n w i r e l e s s. c o m 29

17 Global Phone & Global Messaging Out of the country doesn t have to mean out of touch. Stay connected to your business worldwide with Global Phone and Global Messaging services from Verizon Wireless. GlobalAccess & Global Stay in touch around the world with GlobalAccess and Global . Global Phone Get the convenience of reliable voice service in more than 220 countries. You ll use one device and number, no matter your destination and handle just one bill for domestic and international calls. And with Assisted Dialing, making calls while traveling is easier than ever. Global Value Plan Receive discounted rates in more than 150 countries. Just 4 99 per line per month, or free if your business has five or more lines. Global Travel Program If you travel only occasionally, borrow one of our globalenabled phones for trips abroad. No rental fees or security deposits, and all charges will be applied to your current Verizon Wireless bill. To place an order, contact our Global Services Activation Specialists at Global Phone Customer Support Verizon Wireless offers a comprehensive support system for business travelers who use our global services and provides you with U.S.-based, 24/7 technical support. In addition, Verizon Wireless global customers receive a Verizon Wireless Global Support Card, enabling them to call from nearly any wireline in the world and connect to our global help desk free of charge.* Reach us 24/7 at while in the U.S., or at from anywhere in the world. Global Certified Like-New Replacement Program If your phone stops working due to a manufacturer s defect, you can get a replacement device, even if you re traveling out of the country. We ll ship the replacement to you in more than 200 countries Δ that have Verizon Wireless service and you can return your defective device with a prepaid return label once you ve arrived back home. Global Messaging No time to call? No worries. You can use your phone to send picture, video and text messages while traveling the world. See page 34 for pricing details. GlobalAccess GlobalAccess expands your Mobile Broadband service abroad for access to Internet, and applications in more than 195 countries, over 85 with 3G speed. Fast Get download capabilities of up to 400 to 700 Kbps on high-speed networks in popular travel destinations such as the United Kingdom, Germany, Italy and France all with a GlobalAccess device. Flexible Choose pricing options based on your travel frequency and destinations. See page 35 for details. You can also take advantage of Verizon Wi-Fi hotspots in Canada, Mexico and throughout the U.S. See page 12 or visit verizonwireless.com/wi-fi for details. GlobalAccess Devices Use with select global-ready USB modems. For a complete list of GlobalAccess capable devices, visit verizonwireless.com. You can also get GlobalAccess via Mobile Broadband Built-In notebooks/netbooks enabled by Gobi which lets you access CDMA, GSM and UMTS networks without the need for additional devices.* Global Keeping in contact with the office is now easier than ever with Global . You ll get near real-time messages right on your 3G Smartphone or BlackBerry device in more than 195 countries around the globe. Get more done. Access your business and attachments, along with your personal POP3 accounts. Watch the bottom line. Enjoy unlimited, flat-rate pricing across worldwide destinations. Forget about multiple devices. Use just one global-ready device for your voice and data needs at home or abroad. Take your pick of our feature-rich, global-ready 3G Smartphones. They re loaded with extras that can simplify your work and your life. With its small size and global-access capabilities, a USB modem like the Verizon Wireless UMW190 lets you stay connected at the office, on the road or traveling the world. Switch between data networks both here and abroad with one simple device. All of our global USB devices have pre-installed SIM cards and support: CDMA 1xEV-DO Rev. A 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE Global Services * In order for GlobalAccess to work while traveling in GSM and UMTS destinations, you must have a SIM Card, which is included in the Global Support Pack. The Global Support Pack comes with select global-ready notebooks/netbooks with Mobile Broadband Built-In. * Hotels and pay phones may charge a connection fee. You must own the device to qualify for the program. Global Travel Program devices are not eligible. Shipping and customs restrictions apply. For an up-to-date list of destinations and rates, visit verizonwireless.com/goglobal Verizon Wireless UMW v e r i z o n w i r e l e s s. c o m 31

18 Global Devices P Available Not Available BlackBerry Storm2 BlackBerry Tour HTC Touch Pro 2 HTC Imagio HTC Ozone Coming soon! Samsung Saga Verizon Wireless Escapade Capabilities* Global P P P P P P View Photos, Videos and Other Rich Media P P P P P P Photos only Mobile Broadband Connect Capable P P P P P P Navigation (See page 22 for details) VZ Navigator Global VZ Navigator Global VZ Navigator Global VZ Navigator Global VZ Navigator VZ Navigator VZ Navigator Built-In Features UMTS P P P P GSM Quad Band P P P P P P P Wi-Fi P P P P P Assisted Dialing P P P P P P P Keyboard Type Virtual QWERTY Virtual & Slide-Out QWERTY Virtual QWERTY QWERTY Keypad Digital Camera 3.2-megapixel 3.2-megapixel 3.2-megapixel 5.0-megapixel 2.0-megapixel 2.0-megapixel 2.0-megapixel Specifications Operating System BlackBerry Device Software v5.0 BlackBerry Device Software v5.0 Windows Mobile 6.1 Professional Windows Mobile 6.5 Professional Windows Mobile 6.1 Standard Windows Mobile 6.1 Professional Size (W x H x D) 2.4" x 4.4" x 0.53" 2.4" x 4.4" x 0.6" 2.33" x 4.57" x 0.68" 2.43" x 4.65" x 0.55" 2.48" x 4.49" x 0.52" 2.4" x 4.8" x 0.5" 3.9" x 1.9" x 0.8" Weight 5.5 ounces 4.6 ounces 6.35 ounces 5.26 ounces 3.7 ounces 4.6 ounces 3.4 ounces Global Services Flash/RAM Memory 256 MB/256 MB (2 GB on-board memory) 256 MB/256 MB 512 MB/288 MB 512 MB/288 MB 256 MB/192 MB 256 MB/128 MB 128 MB Expandable Memory (microsd card) 16 GB (16 GB microsd card pre-installed) 16 GB (16 GB microsd card pre-installed) 16 GB 16 GB 16 GB 16 GB Usage Time/ Standby Time 330 minutes/ 269 hours 300 minutes/ 336 hours 318 minutes/ 324 hours 318 minutes/ 324 hours 290 minutes/ 324 hours 270 minutes/ 372 hours 226 minutes/ 316 hours Global devices subject to availability. Selection may vary. * Additional charges may apply when using certain capabilities. I-Dial feature required. Mobile Broadband Connect feature required. Available only in the Broadband and Canada Broadband/Enhanced Services Rate and Coverage Areas, Mexico Enhanced Services Rate and Coverage Area and CDMA destinations (Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Netherlands Antilles, Saipan, South Korea and select cruise ships). BlackBerry devices only tether with Windows OS based computers. 32 v e r i z o n w i r e l e s s. c o m 33

19 Global Solutions Take these steps to find your ideal device and access plan. Global Data Options Select your plan based on use and destination. Monthly Access Fee Domestic Data Coverage Select Data Coverage (see country list at right) Additional Data Coverage (see country list at right) Global Phone and Global Messaging Options Voice Service Text Messaging Picture & Video Messaging 2 20 added to a Nationwide Plan BlackBerry Windows Phone Business and Personal Global and Data added to Voice Plan Unlimited Unlimited Unlimited BlackBerry Windows Phone Simple Feature or 3G Multimedia Phones Notebook/Netbook/USB Modem Global Data for Phones* GlobalAccess Data-Only Plan Pay Per Use Pay Per Use Per Your Plan (see page 6) Canada 0.002/KB or 2 05 /MB Mexico 0.005/KB or 5 12 /MB Other countries 0.02/KB or /MB For more information on calling to and from Canada and Mexico, see page MB 10 MB Canada 0.002/KB or 2 05 /MB Mexico 0.02/KB or /MB Simple Feature or 3G Multimedia Phones Canada 69 /min. and Mexico 99 /min. Standard Rates for other countries as low as 1 29 /min. Global Value Plan Rates as low as 99 /min. Canada 20 per recipient per message sent and 20 per message received or according to your Domestic Messaging Plan. Other countries 50 per recipient per message sent and 5 per message received. Canada, Puerto Rico, Mexico and the U.S. Virgin Islands 25 per recipient per message sent and 25 per message received or according to your Domestic Messaging Plan. Other countries 50 per recipient per message sent and 25 per message received. International Dialing should be added to account prior to calling or roaming internationally. Devices subject to availability. In order for your global device to work while traveling in GSM/UMTS destinations, you must have a SIM card and global capabilities. Coverage limitations and maps available at verizonwireless.com/goglobal * Only available in CDMA destinations (Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Netherlands Antilles, Saipan, South Korea and select cruise ships). GlobalAccess device required to roam in GSM- and UMTS-covered destinations. The majority of your monthly usage must be in the Verizon Wireless National Enhanced Services Rate and Coverage Area. Global and Data-only plans are only available with five or more lines of service. Domestic voice use is 25 per minute. Refer to page 21 for additional feature details. Overage rates: Canada 0.002/KB or 2 05 /MB. Mexico 0.005/KB or 5 12 /MB. All other countries 0.02/KB or /MB MB/200 MB is total allowance for Select Data Coverage countries; overage rate of 0.005/KB or 5 12 /MB applies. Overage rate in U.S. and Canada is 0.05/MB. 2 In addition to the pay-per-message rates, global data roaming rates also apply: Canada 0.002/KB or 2 05 /MB; Mexico 0.005/KB or 5 12 /MB; all other countries 0.02/KB or /MB. 3 Requires Quad Band GSM capable device. For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, see the Important Information section on pages /KB or /MB 0.005/KB or 5 12 /MB Other countries 0.02/KB or /MB Verizon Wi-Fi available in U.S., Canada and Mexico. 5 GB (5120 MB) Includes Canada 5 GB (5120 MB) Includes Canada 5 GB (5120 MB) 200 MB MB 1 Canada 0.002/KB or 2 05 /MB Mexico 0.02/KB or /MB 0.02/KB or /MB 0.005/KB or 5 12 /MB Other countries 0.02/KB or /MB Bold/italic listings indicate 3G data is available. Select Data Coverage Australia Hungary Belarus Ireland Belgium Isle of Man Bermuda Israel Canada Italy Czech Republic Liechtenstein Dominican Republic Malta France Mexico Germany Monaco Greece Mongolia Guam Netherlands Additional Data Coverage Afghanistan Aland Islands Albania Algeria Andorra Angola Anguilla Antarctica 3 Antigua and Barbuda Argentina 3 Armenia Aruba Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belize 3 Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Cambodia Cameroon Cayman Islands Chad Chile 3 China Colombia 3 Congo, Dem. Rep. of Costa Rica Croatia Cyprus Denmark Dominica Ecuador 3 Egypt El Salvador Equatorial Guinea Estonia Fiji Finland Gambia Georgia Gibraltar Grenada Guadeloupe Guatemala Guernsey Guinea Guyana Haiti Honduras 3 Hong Kong Iceland India Indonesia Iraq Jamaica Japan Jersey Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Laos Latvia Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Martinique Mauritius Moldova Morocco Mozambique Netherlands Antilles Nicaragua Niger Norway Oman Pakistan New Zealand Portugal Romania Saipan South Korea Spain Sweden Switzerland United Kingdom Vatican City Panama 3 Papua New Guinea Peru 3 Philippines Poland Qatar Russian Federation Rwanda Samoa San Marino Saudi Arabia Senegal Serbia and Montenegro Singapore Slovakia Slovenia South Africa Sri Lanka St. Barthelemy St. Kitts and Nevis St. Martin St. Vincent/Grenadines Sudan Suriname Svalbard Syria Taiwan Tajikistan Tanzania Thailand Tonga Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Ukraine United Arab Emirates Uruguay 3 Uzbekistan Venezuela Vietnam Virgin Islands (British) Western Sahara Yugoslavia French Guiana Palestinian Territory Select cruise ships Puerto Rico and the U.S. Virgin Islands are included in the National Enhanced Services Rate and Coverage Area. Standard rates apply. Select Data Coverage and Additional Data Coverage listings are for data roaming. To see supported countries for Text, Picture & Video Messaging, go to verizonwireless.com/internationalmessaging Global Services 34 v e r i z o n w i r e l e s s. c o m 35

20 Additional Plan Information Minimum Contract Term, Activation and Early Termination Fees Taxes, Surcharges and Fees Mobile Data, & Web Options (see pricing on pages 6 8) Mobile Broadband (see pricing on pages 14 15) Minimum Term: Month-to-month, one- or two-year contract term required per line. Activation Fee: 35 per line. Early Termination Fee: up to 175, or up to 350 if you purchased an advanced device, per line for one- or two-year contract terms. Customers activating on month-to-month terms are not eligible for monthly access fee discounts.* Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as of December 1, 2009, add between 5% and 37% to your standard monthly access and other charges. Nationwide Small Business SharePlans, Nationwide, Nationwide Plus Canada & Nationwide Plus Mexico (see pricing on pages 18 20) Push to Talk Only (see pricing on page 24) Global Solutions (see pricing on pages 34 35) Global Minimum Term: Month-to-month, one- or two-year contract term required per line. Activation Fee: 35 per line. Early Termination Fee: up to 175, or up to 350 if you purchased an advanced device, per line for one- or two-year contract terms. Customers activating on month-to-month terms are not eligible for monthly access fee discounts.* Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as of December 1, 2009, add between 5% and 37% to your standard monthly access and other charges. GlobalAccess Monthly Federal Universal Service Charge 14.1% of interstate and international telecom charges, as of January 1, 2010; varies quarterly based on FCC rate. 14.1% of interstate and international telecom charges, as of January 1, 2010; varies quarterly based on FCC rate. Monthly Regulatory Charge 7 /line 2 /line 7 /line 7 /line 7 /line 2 /line Monthly Administrative Charge 92 /line 6 /line 92 /line 92 /line 92 /line 6 /line Required Equipment CDMA 3G Smartphone or BlackBerry device with Verizon Wireless software required, and can only be used with an Plan, Data Plan or Data Feature. PC Card, ExpressCard, USB modem or select Mobile Broadband Built-In notebooks/netbooks and phones/devices as a modem. A handset, 3G Smartphone or BlackBerry device with Verizon Wireless software. For details on equipment, see page 25. A global 3G Smartphone with Verizon Wireless software. The new Mobile Broadband Built-In module enabled by Gobi, embedded in select notebooks/ netbooks, or a GlobalAccess ExpressCard. Coverage Areas Anytime Minutes, National Mobile to Mobile Calling Minutes, Night & Weekend Minutes and Per-Minute Rate are for domestic calls from within the Nationwide Rate and Coverage Area. service is available from within the National Enhanced Services and Extended National Enhanced Services Rate and Coverage Areas. For more details, see pages or visit verizonwireless.com/ vz Mobile Broadband Rate and Coverage Area (NationalAccess coverage is also included with a Mobile Broadband plan.) For more details, see pages or visit verizonwireless.com/broadbandcoverage Nationwide and Nationwide Small Business SharePlans Anytime Minutes, National Mobile to Mobile Calling Minutes, Night & Weekend Minutes and Per- Minute Rate are for domestic calls from within the Nationwide Rate and Coverage Area. For more details, see pages or visit verizonwireless.com/ vzvoice Nationwide Plus Canada and Nationwide Plus Mexico Anytime Minutes, Night & Weekend Minutes and Per-Minute Rate are for use from within the Nationwide Plus Canada or Mexico Rate and Coverage Area. National Mobile to Mobile Calling Minutes are for domestic calls from within the National Mobile to Mobile Calling Rate and Coverage Area. For more details, see pages For details, see pages or visit verizonwireless.com/ptt For details, see pages or visit verizonwireless.com/ goglobal * See verizonwireless.com/advanceddevices for a complete list of Advanced Devices. Charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these Verizon Wireless charges, call Also applies to Business and Personal and Personal Features. For details, see pages or visit verizonwireless.com/ goglobal Important Information& Additional Coverage Maps 36 v e r i z o n w i r e l e s s. c o m

21 Important Information & Additional Coverage Maps Worry Free Guarantee Additional Information New Every Two Like the name says, with New Every Two, eligible customers can get a discount toward a new device every two years. So if you have a plan of or higher and complete 20 months of your two-year contract, then you re eligible for the two-year discounted retail price, up to the price of the device after any available rebates. If you have a plan of or higher for the full three months prior to completing your New Every Two device upgrade, you ll get up to 50 toward the purchase of that device. If your Plan is between and at any time during the three months prior to completing your New Every Two device upgrade, you ll get up to 30 toward the purchase of that device. And if you want, you can also transfer your New Every Two credit to another line on your account. Other Important Things to Know About New Every Two To receive your upgrade, you ll need to renew your agreement on that line for another two years with a plan of or higher. Upgrading your device at a discounted price, including exercising your Annual Upgrade option, will restart your eligibility for New Every Two. Secondary lines on a Family SharePlan are not eligible, except those on a Family SharePlan Unlimited Anytime Minute Plan. Discount amounts and plan tiers can change at the sole discretion of Verizon Wireless. Once you become eligible, you may have only six months to take advantage of your New Every Two benefits... so don t delay. Important Information The services described in this brochure are subject to the following terms and conditions, as applicable. Credit approval required. Billing, shipping and end-user address must be within an area where Verizon Wireless is licensed and provides service. Verizon Wireless is not responsible for third-party content you encounter using these services, including any possible defamation, obscenity or profanity. Want to block access to certain content? Set up Content Filters at verizonwireless.com/myverizon or call Customer Service to block any lines on your account from using Mobile Web, Get It Now/Media Center, Messaging, V CAST and certain international services. When you call someone, his or her phone may show your name and wireless phone number. If you want to block this Caller ID, dial *67 before each call, or order per-line call blocking (just dial *82 to unblock) where available. You can t block Caller ID for some of the numbers you may call, such as toll-free numbers. Nationwide Plans, Nationwide Plus Canada Plans and Nationwide Plus Mexico Plans Limited Mobile to Mobile Calling with Limited Night & Weekend Does your Plan have limited Mobile to Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile Calling 2) Night & Weekend 3) Anytime Allowance National Mobile to Mobile Calling When you have Mobile to Mobile Calling, you can talk with any of our customers anytime from within the Nationwide Rate and Coverage Area or Verizon Wireless Prepaid Plans Rate and Coverage Area, as applicable. National Mobile to Mobile Calling is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data usage, including Push to Talk calls, Picture Messaging or Video Messaging; (v) for calls to check your Voice Mail; (vi) for calls to Verizon Wireless customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phone s roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated. Text, Picture and Video Messaging Billing Instant messages are billed the same as text messages. If you have a 3G Smartphone, you won t be charged for sending and receiving picture and video messages unless you re in the Extended National Enhanced Services Rate and Coverage Area, in which case sending and receiving picture and video messages will be billed as data usage per your data plan or feature, or billed at 1.5 /KB ( /MB), as applicable. Messages sent are billed per address. International Use Your Messaging Bundle doesn t cover international messages. And when you re roaming internationally, different charges may apply and Messaging Bundle allowances may not be available; see vzw.com/goglobal for more information. See verizonwireless.com/text for information about Text Alerts. Unsolicited Messages We reserve the right to block unsolicited messages, but you may receive them. If a message isn t delivered within five days from receipt on our network, it will be deleted. We don t guarantee that messages will be received, and we re not responsible for any messages that are lost or misdirected. Character Limits Most text messages can t exceed 160 characters. This includes the sender s callback number and the destination number/ address. Some phone models support more characters and enhanced messaging features. However, if the recipient s service provider or phone doesn t support the extra characters or features, they may not be able to view everything. Pictures and Video Check out verizonwireless.com/picture for the Picture and Video Messaging User Agreement. Keep in mind that if you cancel a picture or video message after pressing SEND, partial content may be delivered. You can control receipt of picture and video messages using the prompt mode feature on your phone. Content Verizon Wireless does not monitor messaging content; we recommend setting up filters, controls and blocking features when appropriate. Share Option Share Option is available only if a minimum of five (5) Nationwide for Business, Nationwide Plans for Business or Nationwide Global for Business lines are activated and maintained on the same account, and the Share Option is selected for each line. If at least five (5) lines are not maintained on the account, the Share Option will be removed from the remaining lines. The Monthly Anytime Minutes of all sharing lines on an account will be aggregated, and then allocated first to the sharing line with the highest anytime minute usage. If Anytime Minutes are still available, then the remaining minutes will be allocated to the line with the next highest anytime minute usage and so on until all allowance minutes are used. International dialing, directory assistance and features may be categorized together, billed as other charges and not detailed on your bill. International Long Distance You need International Dialing (I-Dial) to make international calls to most countries, but you can make calls to some North American destinations without it; see vzw.com/goglobal for details. I-Dial requires a minimum payment history; a contract term and a security deposit may also be required. Failure to maintain these requirements may result in I-Dial suspension without notice. You can remove I-Dial at any time by calling Customer Service. International Long Distance Value Plan If you have the International Value Plan, then rates apply only on calls made from your Plan s Coverage Area. If your Plan s Coverage Area includes Canada, then calls made from that area to Canadian phone numbers will be billed per your Plan. Additional surcharges may apply when calling certain countries; see vzw.com/ goglobal for details. International Roaming When you re roaming abroad, you need International Dialing (I-Dial) for outbound calling in many CDMA destinations. However, I-Dial is not required to receive incoming calls, or for data usage, in available CDMA destinations. If you re roaming in South Korea, you need to manually update your device s software. See vzw.com/goglobal for rates and countries, which are subject to change without notice. Service may be available in additional countries, but rates and service availability (including return calls from emergency services personnel) may be restricted. When you re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country s rates. Text messaging is not available everywhere. Premium text messaging programs that are accessible domestically are also accessible when roaming internationally, but charges will be in addition to text messaging roaming charges. Where available, directory assistance, entertainment lines and any third-party services calls are billed (along with applicable toll charges) in addition to roaming rates. Message waiting indicator service is not available where text messaging is not available. Availability of service and features, including the ability to make and receive international calls, varies by serving carrier and location and may be restricted without notice. Global Services require credit approval. Push to Talk Push to Talk calls take place between Verizon Wireless Push to Talk subscribers only. The Push to Talk feature can be added to plans with a monthly access fee of or higher. Best Performance For the best Push to Talk performance, all callers on a Push to Talk session must have a device that supports EV-DO Rev. A and receive EV-DO service. A Push to Talk call is terminated by pressing END or after 10 seconds of inactivity. General Use While you are on a Push to Talk call, voice calls will go directly to Voice Mail. When you are on a voice call, you can t receive a Push to Talk call. You can t prevent others from adding your number to their Push to Talk contact list. Only one person at a time can speak during Push to Talk calls. When you use your phone keypad to make a Push to Talk call, you must enter the 10-digit phone number of the called party. Presence information may not be available for all Push to Talk contacts. The accuracy of presence information may be affected by the network registration status of a Push to Talk contact. You can t use your Push to Talk service for any applications that tether your phone to computers or other devices for any purpose. If you add the Push to Talk feature, coverage for your other data services will be limited to the National Enhanced Services Rate and Coverage Area. Data Plans and Features: Content and Internet Access Using your wireless device, you can access the Internet, including third-party information, content and services, through Mobile Web, Optimized View for Mobile Web and Dashboard. Verizon Wireless is not responsible for any information, content or services you access, download or use. When you visit a site or use a service, you do so at your own risk and any information you involuntarily or voluntarily provide to third parties may be subject to their intellectual property, privacy, use and other policies. You are responsible for maintaining virus protection when accessing service. It s a good idea to use security software, blocking processes or filtering mechanisms to protect you, your information, your assets and any others who may use your wireless devices on your account. For additional information, visit the Verizon Content Policy at responsibility.verizon.com/ contentpolicy Data Plans and Features Data sessions automatically terminate after 24 hours of activity. Data session is inactive when no data is being transferred. Data session may seem inactive while data is actively being transferred to the device, or may seem active when it is actually cached and not transferring data. You MUST press the END or disconnect button to ensure that the session disconnects and charges cease. Third-party applications may automatically reinitiate data sessions without you pressing or clicking the SEND or connect button. Data Plans and Features: Permitted Uses You can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) ; (iii) intranet access (including accessing corporate intranets, and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP). Important Information& Additional Coverage Maps 38 v e r i z o n w i r e l e s s. c o m

22 Approximate Data Usage Examples: Basic information and examples showing the approximate data usage for several common Internet activities appear in the chart below. The speed of the Verizon Wireless data network is measured in kilobits (Kb) per second. However, the amount of data transmitted over the Verizon Wireless data network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). Application (1 text page without attachments) Examples Word Document (5 text pages) Typical Web Page Lookup Low-Resolution Digital Photo Microsoft PowerPoint Presentation (20 pages text and light graphics) Approximate Size 3 KB 70 KB 300 KB 500 KB 3 MB The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary. Data Plans and Features: Prohibited Uses You may not use our Data Plans and Features for illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that interferes with other users service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable bots or similar routines (as set forth in more detail in (ii) below) or otherwise denigrate network capacity or functionality; (ii) auto-responders, cancel-bots, or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or use by others; (iii) generating spam or unsolicited commercial or bulk (or activities that facilitate the dissemination of such ); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or denial of service attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless or another entity s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer s connection would otherwise be idle, or keep alive functions, unless they adhere to Verizon Wireless requirements for such usage, which may be changed from time to time. Customers who do not have dedicated Mobile Broadband devices cannot tether other devices to laptops or personal computers for use as wireless modems unless they subscribe to Mobile Broadband Connect. You may access and monitor your own data usage during a particular billing period, including during the Return Period under your Worry Free Guarantee, by accessing My Verizon online or by contacting Customer Service. We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or other subscribers compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See verizonwireless.com/privacy] GlobalAccess, Global and Global Phone Verizon Wireless will terminate your service for good cause if less than half of your usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. Your SIM Card is for use only with your Global PC Card, Global 3G Smartphone or Global Phone, and only for the purpose of those services. You are responsible for any unauthorized use of your SIM Card, and will safeguard security codes. Upon termination of service, destroy your SIM Card. Mobile (including Global ), and Web for BlackBerry/ Smartphones Mobile and and Web for BlackBerry/smartphones subscribers cannot: (i) access the Internet, intranets or other data networks except as the device s native applications and capabilities permit, unless they subscribe to Mobile Broadband Connect; or (ii) use any application that tethers their device to laptops or personal computers other than for use of the Wireless Sync, Good or BlackBerry solutions (if applicable) unless they subscribe to Mobile Broadband Connect. VZ Navigator Global VZ Navigator Global isn t available in every country (in English or Spanish) and doesn t include all of the features currently available through VZ Navigator. When you send messages or place calls using VZ Navigator Global, you will be charged standard international rates per your Plan, feature and/or bundle. If you re going to use VZ Navigator Global, you ll need to follow these steps (and it is recommended that you do so prior to leaving the United States): 1) Sync your data with the VZ Navigator website to avoid losing any stored data. 2) Download the VZ Navigator Global application. 3) Add the VZ Navigator Global feature code and remove the VZ Navigator feature code. Get It Now/Media Center With Get It Now/Media Center, you can download, install and use applications and content, including ringtones, wallpaper, games, productivity tools or other information (collectively known as Applications ), directly to a compatible phone. You will be notified of applicable recurring or nonrecurring subscription charges when purchasing Applications; taxes and surcharges may also apply. You will be responsible for all charges incurred until the Application is deleted from your account, even if you lose or replace your phone, block Get It Now/Media Center on your phone or your account is suspended. You agree: (1) to use Applications only on the phone to which they are downloaded, even if downloaded pursuant to an unlimited or other long-term agreement and no transfers, credits or refunds are permitted; (2) not to (i) harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; (ii) provide false information or impersonate another person; and/or (iii) take any action that infringes upon any third party s copyright, trademark, patent or other intellectual property right(s); and (3) to the Get It Now/ Media Center License Agreement between you and each application developer; see vzwshop.com/popups/ licenseagreement_popup.aspx Premium Messaging Programs Premium Messaging programs use unique five- or six-digit numbers, called short codes. They are sponsored by third parties, and the programs and opt-in requirements vary. Short codes, whether sent or received, are subject to standard messaging charges. Some programs may also charge additional premium fees ( Premium Programs ), the amount and billing frequency of which will be disclosed at time of opt-in and billed on your Verizon Wireless bill. To opt out at any time, send the words CANCEL, END, QUIT, STOP or UNSUBSCRIBE to the applicable short code. To get more information, including contact details for the third-party sponsor, send the word HELP to the applicable short code. Some campaigns may be subject to additional terms and conditions. Attention, Parents and Account Owners: It is important to remember that users may directly access text and premium text message programs and incur charges. If you don t want a user on your account to access such content, or feel that certain material is inappropriate, you may block all Premium Messaging by going to verizonwireless.com/myverizon and selecting My Services>Usage Controls> Service Blocks>Add/Remove Blocks> Block Premium Messaging. Block Premium Messaging will cancel all current Premium Messaging programs at the time the blocking feature is activated. No credits or pro-rating will be applied to the Premium Messaging fees already incurred. Verizon Wireless Roadside Assistance Verizon Wireless Roadside Assistance service is available for legally registered light passenger vehicles (e.g., sedans, coupes, motorcycles, convertibles, SUVs, light-duty pickups, etc.). For single lines, you can only make four calls a year for Verizon Wireless Roadside Assistance service. For Family SharePlans, you can make 10 calls a year using all lines. Verizon Wireless Roadside Assistance services are provided by Signature Motor Club, Inc. (in California, Signature Motor Club of California, Inc.), subsidiaries of Allstate Enterprises, LLC, an independent company contracted to provide roadside assistance to Verizon Wireless customers. You can receive Verizon Wireless Roadside Assistance service two days after the feature is added. Device Exchange Program If you have any questions about activating or returning your device, just contact Verizon Wireless toll-free at from another phone. We ll diagnose the issue with you right over the phone. If we can t resolve the problem while you re on the line and the problem is caused by a manufacturing defect within the first year you own the device, we ll send you a certified like-new replacement (either a like unit or one of comparable quality) right to your door at no cost to you. If you call us after the return and exchange period, the device you receive may be reconditioned equipment. Certified likenew replacement devices will carry the remaining warranty period from the original device, or 90 days, whichever is greater. If the original one-year warranty period has expired, Verizon Wireless will assess a fee if you wish to replace a defective device due to electrical malfunction or manufacturer defect. The fee for certified like-new replacement devices after one year from original purchase is 50. You have 30 days from the date of activation of a new device to enroll in Extended Warranty, which provides coverage for out-of-warranty device failures due to electrical or mechanical malfunction, or Total Equipment Coverage. There is no fee to replace a defective device if you are enrolled in Total Equipment Coverage. Devices subjected to neglect, misuse, liquid damage, unreasonable wear and tear, and the like are not eligible for any return or exchange program. This program does not cover devices on Prepaid Accounts or lost or stolen devices. These policies do not limit or supersede any existing manufacturer s warranties. This program may be considered to be a warranty or service contract in certain states. In these states, please refer to the Welcome Guide for Extended Limited Warranty or Service Contract information. Visual Voice Mail Visual Voice Mail is only available in the National Enhanced Services Coverage Area and only on select devices. Basic Voice Mail required. Not compatible with Text Messaging Block. Data charges apply during application download and standard messaging rates apply for messages initiated from the application. Accessing Voice Mail, Call Forwarding, Call Return, Personal Operator and other features are subject to airtime, long-distance, roaming charges and taxes and Mobile to Mobile Calling minutes do not apply. Visual Voice Mail stores the password and voice mail messages in electronic format on the device. Anyone in possession of the device can access Visual Voice Mail and voice mail messages. Business Discounts Verizon Wireless offers monthly access discounts as well as corporate plans to qualifying businesses. For more information, please speak with a Verizon Wireless Business Specialist or call VZW.4BIZ. Business discounts do not apply to Unlimited Anytime Minute Plans. Employee discounts do not apply to Unlimited Anytime Minute Plans or the Mobile Broadband plan. Verizon Wireless Plans, Rate and Coverage Areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement Verizon Wireless Important Information& Additional Coverage Maps 40 v e r i z o n w i r e l e s s. c o m

23 Rate & Coverage Area Maps Nationwide, Nationwide Plus Canada & Nationwide Plus Mexico America s Largest and Most Reliable Wireless Network. Map Key Nationwide Rate and Coverage Area Canada Rate and Coverage Area Mexico Rate and Coverage Area No Coverage Area Type of Call Calling locally within Canada Calling long distance within Canada Accessing your Voice Mail with the dialing patterns above Dialing Patterns 10-digit dialing (area code + telephone number) 11-digit dialing ([1] + area code + telephone number including calls placed while traveling in Canada to a U.S. destination) Dial your own 10-digit wireless number in accordance with dialing patterns above. * 86 will not work while traveling in Canada Important Map Information: This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate or be able to make 911 calls when digital service is not available. The Nationwide Plus Canada Rate and Coverage Areas include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot ensure its accuracy. See verizonwireless.com/coveragelocator for additional coverage information. Important Information& Additional Coverage Maps 42 v e r i z o n w i r e l e s s. c o m

24 Rate & Coverage Area Maps V CAST/Mobile Broadband/National Enhanced Services America s Largest and Most Reliable 3G Wireless Network. e appropriate key: with or without Prepaid e appropriate key: with or without Prepaid e appropriate key: with or without Prepaid e appropriate key: with or without Prepaid Broadband Services and Prepaid e appropriate key: with or without Data Broadband Prepaid Rate and Services Coverage and Area Prepaid e appropriate key: with or without Prepaid T) (Mobile Data Rate Broadband and Coverage and V Area CAST) ST) (Mobile Broadband Broadband Services and and V Prepaid CAST) National Data Rate Enhanced and Coverage Services Area ST) National (Mobile Broadband Broadband Services Enhanced Map Key Services and and V Prepaid and Prepaid Data CAST) ow, and Broadband Data Rate and Prepaid Services Coverage Data and Area Rate and Coverage Area Prepaid ST) and Prepaid Data Rate ow, Broadband Rate National (Mobile Data and and Rate Broadband Enhanced Coverage 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(Mobile Broadband and V [3G] CAST) and V CAST) s rea and Extended Prepaid smartphone) Data Broadband Roam Not Services ow, Extended National Enhanced Available ST) s ow, (Mobile Extended Rate and Coverage National Broadband Area ss, Services Rate and Coverage Enhanced and Services V Services CAST) AreaRate ST) rea Extended ss, Services Rate Prepaid and and Coverage Data Rate Coverage Broadband Area Roam and Coverage Prepaid Area Not Services Available, Prepaid Data Roam Not Available Data Area Roam ST) ow, Rate Not Available (BlackBerry and Smartphone, Extended (Mobile Prepaid and Broadband Data Coverage National Enhanced Roam Area Not and Available V CAST) (BlackBerry Solutions, Get It Now, rea ss, Prepaid Services Solutions, Get It Now/Media Center, Mobile Web, (BlackBerry (Mobile Data Rate NationalAccess, Broadband Solutions, Roam and Coverage Not Text/Picture/Video and Get Available V It CAST) Now, Area Messaging) rea, (Mobile Prepaid Extended Web Mobile Web Broadband Data National 2.0, NationalAccess, ow, 2.0, Roam Enhanced Text/Picture/Video NationalAccess, Not and Available V CAST) ow, rea Services Text/Picture/Video (BlackBerry Extended Rate National Enhanced National Solutions, and Coverage Messaging, ss, Services Messaging, Enhanced Get and It Prepaid Now, Area and Data ow, Extended ss, Services Prepaid smartphone), and Mobile smartphone) Web Data Rate National 2.0, Roam and NationalAccess, Coverage Enhanced Not Available Area ss, Services Not Available, National Text/Picture/Video Prepaid (BlackBerry Data Rate Enhanced Solutions, Roam and Coverage Messaging, Services Not Get Available It Now, Area, and Prepaid National (BlackBerry Mobile Prepaid smartphone) Web Data Enhanced Solutions, 2.0, Data Roam NationalAccess, Not Services Not Available Get It Now, (BlackBerry and Text/Picture/Video Mobile Prepaid Web Solutions, 2.0, Data NationalAccess, Not Messaging, Available Get It Now, Mobile National Text/Picture/Video and smartphone) Web Enhanced 2.0, NationalAccess, Services Messaging, Text/Picture/Video and Prepaid Data Not and smartphone) Messaging, Available National Enhanced Services and smartphone) National and Prepaid Enhanced Data Not Services Available National and Prepaid Enhanced Data Not Services Available and Prepaid Data Not Available Important Map Information: This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate or be able to make 911 calls when digital service is not available. The Extended Broadband Services and Extended National Enhanced Services Rate and Coverage Areas include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot ensure its accuracy. See verizonwireless.com/coveragelocator for additional coverage information. Handset Banner Information When your banner displays Extended Network or Roaming, Included Features and Optional Services may not be available; standard Text/Picture/Video Messaging rates apply when available. When your banner displays Verizon Wireless, Optional Services, including Unlimited Text/Picture/Video Mobile to Mobile Messaging if purchased, are available. V CAST is available if the EV indicator is displayed. Important Information& Additional Coverage Maps 44 v e r i z o n w i r e l e s s. c o m