Everything you need to know about O 2 Lease

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1 Everything you need to know about O 2 Lease

2 Here s the deal The advantages of O 2 Lease Keep up to date with the latest smartphones Swerve lengthy contracts Welcome Keep your options open Want the latest phone, but not a mammoth contract? You ve opened the right booklet. With O 2 Lease, you can get the latest phone for 12 months. Without paying a penny upfront. How it works It s just like any other loan. We give you a new phone. You enjoy it and look after it. Then when the time comes, simply hand it back. Take care A lot of butter finger moments can happen in a year. That s why we recommend using a screen cover and case with your lease phone. So you can protect it against slips, scrapes and fumbles. Ready for the day you return it. You can cover your phone against loss, theft and major damage too with O 2 Insure. Ask to sign up at your O 2 shop.

3 Top tips How can I keep my lease phone in good nick? Using a screen cover and case will help protect it. They re a smart move; if you send the phone back damaged, we ll have to charge you. What if someone steals my phone or I lose it? If you have O 2 Insure, just make a valid claim and get a replacement. Make sure you send the replacement phone back to us when your lease ends, or you ll get charged. What if I damage my phone badly? If you have O 2 Insure, you ll be covered against accidental damage. You need to claim before you send the phone back to us or you will be charged for any damage. Check out the list on the back page for more info. Can I give or sell my handset to someone else? Afraid not. It s up to you to return your lease phone. And if you don t, you will be charged. Check out the list on the back page for more info. Do you want the phone back before I upgrade? If you re upgrading in an O 2 shop, we ll ask for it then. So make sure you ve backed everything up, from contacts to photos. If you upgrade over the phone, you get five days to return it. That gives you time to transfer everything onto the new phone. We ll send you packaging to return it in. How will I know the phone s arrived after I return it? We ll let you know as soon as we get it, and if everything s in order. But it s up to you to make sure it gets here. So maybe using Special Delivery s a good idea. Can I buy the phone at the end of the contract? No. You can return your lease phone and pick one of the latest handsets on a new lease. Or choose a phone on a standard business tariff.

4 Sending it back As good as new? Taking care of your shiny new lease phone You ll start your lease with a brand new phone. But a year later, it could be looking a bit on the shabby side. Take a look at the list to see what charges will apply if something happens to your lease phone. Remember, using a screen cover and case will help protect your lease phone. Getting your lease phone back in good shape Sending back your lease phone s a piece of cake. Just pop into an O 2 shop, and we ll do it for you. Or give us a call, and we ll send you packaging so you can do it yourself. Make sure you back everything up first. You get five days to do it, so that should be plenty of time. Once we receive your phone, we ll give it the once-over. Hopefully it ll all be fine. But if it s damaged, we ll have to charge you. To find out how much, look at the list on the reverse. Remember, if you ve damaged or lost the phone, you may be able to make an insurance claim check your policy. But you need to do this before the end of your lease. For full terms and conditions, please go to o2.co.uk/terms

5 A) Ship-shape Fully working, in excellent condition: No scratches or chips, no cracked casing/screen no broken/missing buttons, no damaged ports Battery is working, no water damage No connectivity/software issues or speaker problems 16GB - no charge 32GB - no charge 64GB - no charge B) A little tired Fully working, in decent condition: Cracked casing, scratched glass cover Cracked/damaged screen or broken buttons No sound or distorted sound Water damaged, but phone still works Volume and mute buttons or knobs that don t work properly Casing/screen is cracked or fractured, but phone works fully 16GB GB GB - 85 D) Seen better days Not working, or has major damage: Backlight is dim, but fully functional Touch screen/lcd damaged (shown by pink sensor in headphone jack and charger sensor) Won t power on/turns off by itself Freezes, not recognised by itunes Won t start up or software doesn t work On/off or home button doesn t work Broken power port. Unit cannot be charged Distorted or not working in any way Touchscreen cracked/fractured 16GB GB GB E) Seen much better days: Phone needs to be replaced: Crushed Blocked Snapped in half Stolen Fake Beyond physical repair C) Worse for wear Phone has some minor faults but is still working: Won t connect to wifi or phone network Headphone jack and sim card port don t work when plugged in Casing is separated at seam, or broken 16GB GB F) Non return Not returned in time 64GB GB GB GB GB GB GB Prices are exclusive of VAT

6 For more information on O 2 Lease, visit an O 2 shop O 2 Lease is subject to availability, status, credit check, direct debit and 12 month minimum term lease agreement. Only available for selected phones. With O 2 Lease the phone isn t yours and if you don t return it in satisfactory condition at the end of your lease you will have to pay significant charges. See the table of charges in this leaflet for details and for further information about the terms and conditions visit o2.co.uk Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No Registered Office as above. Telefónica UK Limited Correct at time of going to press. O2R11066N