Ticketing & Events Appendix

Transcription

1 Ticketing & Events Appendix Ticket Sales Function NEULION Ticket Return Tessitura Wide Angle Ticket Vendini Paciolan Ability to build venues inhouse ; user Ability to adjust seating charts Ability to build in multiple ticket prices/ticket zones/scale the house in different configurations for different events Ability to release new ticket prices/ticket zones dynamically Ability to offer low service fees; ability to vary service fees for different events or clients; ability to offer affordable service (no fee) for free and low price events Ability to offer series and subscription ticketing; create your own series ticket options on any unsold ticket ; user ; user ; user ; user Possible. Initially, we would take venue specs and build into system ourselves. Possible customization to our venue system necessary, Possible in the system. No fee events would have to be approved. Negotiable, Paciolan gives you full control of setting up you events internally., Paciolan has a robust system for building and maintaining seating manifests. With Paciolan s pricing model, you control your own service fees ; user Possible, customization necessary Paciolan offers all of these options, with 100+ Colleges and 40 performing arts centers, these are basic requirements Ability to configure for ; user Paciolan offers all of Draft For Review APPENDI Page 3A of 53A

2 promotions, coupons, discounts, giveaways, price change thresholds, comps Ability to go live on-line with events w/ automated release dates/times. Ability to enter hard stock into inventory Ability to sell through walk-up, on-line, via phone Ability to offer on-site ticket sales Ability to process credit cards, cash, check, Access, debit cards Ability to process credit payments through work station Ability to process refunds/event cancellations (credit back cards) ; user these via the back office or online,, this process can be configured to go onsale or offsale at the times you specify No. Unknown, possible ; user, Paciolan provides ; this. requires web development, Paciolan provides this through our evenue solution. (NO ACCESS) ; user ; uses partnering All card types possible. Online check processing is available. Physical check process would most likely have to be done w/ucsb staff, Paciolan offers all of these options., you can process directly into your own merchant accounts, Paciolan allows you to process by individual accounts or in bulk. Ability to access current student registration status and alumni association Custom Data fields, local programming required, with need to customize system to your data type and The Paciolan Software gives you the ability to easily import third part Draft For Review APPENDI Page 4A of 53A

3 membership rolls unlimited methods. data such as this. Offers a portable system to sell and print tickets on-site at events Paciolan has a webbased solution (WBST) that allows our clients to sell tickets through any PC with an internet Ability to import ticket and seating information from other systems Ability to renew certain seats on-line (i.e., season ticket seat renewal) Ability to access and purchase priority seating when a donation is received in a single transaction Ability to sell from stand alone kiosk Possible, but customization will be required for each system import Also the ability to calculate that donation. connection, if the Paciolan system is chosen, we can import your ticket and seating data from your current system., we offer full online season ticket renewals, using out integrated tfund product, you would have the abilty to easily do this. No Vendini can do this in a computer terminal in a kiosk. But if it is a terminal like other movie theaters have, Vendini currently cannot do it Through a partnership with WWL/Just Arrive, you would have the ability to use automated Kiosks that are integrated with our system Draft For Review APPENDI Page 5A of 53A

4 Ticket Printing Function In house ticket printing Offers security features (bar codes), Paciolan offers full bar-coding and access control Ability to print series tickets and special passes Ability to choose your own seat on-line; Best seat available option Ability for special ticketing for donors; priority seating categories Ability for customers to print at home w/ barcode security feature, requires local web development, uses partnering Ability to print parking permits Unknown, need to research Ability to print on back of tickets No Unknown, need to Paciolan currently offers you the ability for view from your section, best available and the ability to select best available seat by sections. Pick your seat online will be available Q2 of 2012., Paciolan offers a full range of priority seating options, which can be fully customized to fit your needs., and it can be fully branded with UCSB Logos, colors and sponsors Would need more info on exactly how this would be done. A permit could be printed with a barcode For hard tickets yes, but it is more standard then scanned upon entry. Paciolan does not offer this. Draft For Review APPENDI Page 6A of 53A

5 Ability to handle multiple ticket stock options Ability to sell/print from stand alone kiosks research No Unknown, need to research Management Function Ability to scan tickets at entry, uses partnering Offers on-line management/real time Ability to review daily/total sales, ticket totals, budgets, including eternal venue sales through reports, graphs, screens to use a ticket stock that is preprinted with necessary information on the back. On line tickets will obviously print from a standard printer. Primary ticket printing hardware uses specific kind of ticket stock. Other types of stock would require a custom order or printer No See above answer about kiosk, Paciolan offers you 30+ different formats, see kiosk question above, customers can access and view scanning via our Access Management Software. Paciolan has many many canned reports which provide this data. We also offer our web-based equery reporting tool, which allows user to build reports online and Draft For Review APPENDI Page 7A of 53A

6 Requires a low fee to users, as an option Ability to create lists, extract data (marketing), create custom event audits, data reports, settlements Offers a variety of settlement and reconciliation reports for events Define low. Fee would depend on type of ticket delivery and venue situation. As low as $1 + credit card processing. More advanced ticketing options and venue requirements (like reserved seating) would raise fees to $2 - $4 depending on our arrangement Negotiable schedule them to be send at whatever time you need. They can be sent as text, excel or PDF. You would set your own fees. Paciolan has many many canned reports which provide this data. We also offer our web-based equery reporting tool, which allows user to build reports online and schedule them to be send at whatever time you need. They can be sent as text, excel or PDF. Draft For Review APPENDI Page 8A of 53A

7 Financial reconciliations by GL, event type, payment type, date, batch, user, etc., including import/export of data. Offers constituent management (students, alumni, community member managing marketing data/account, ability to merge duplicate accounts, review sales by event and constituent) Ability to import ticket /seating information from other systems to track individual attendance or frequent customer preferences. Customer service friendly as easy as possible to purchase tickets for any campus event Easy to use, easy to train students; ability to maintain databases with little administrator consultation Automated customer service function allowing internal issues to be routed to appropriate staff and communicate with customer, Paciolan provides all of this. Paciolan is rolling out a full fledge CRM solution that will provide a robust Consumer Relationship Management System for our clients. Customization to each system required. Case by case investigation and pricing necessary., requires training Requires training, security decisions, managing upgrades The Paciolan Software is point and click, making it very simple to sell tickets (very easy See above to use. It requires very little database management and staff) Needs clarification (but it appears it might not be a ticketing This can be easily accomplished through our new CRM solutions, which would allow you to create and assign service cases. Draft For Review APPENDI Page 9A of 53A

8 Customer service issues added by customer and routed to appropriate staff system issue. It sounds more like an operational database issue.) Needs clarification See above Marketing Functions Robust data warehouse format and diverse extraction options Ability to manage constituent lists by interests Ability to create blasts and track outcome (click through, open, etc.) Ability to offer solicitations and manage contact lob both manually and automated responses triggered by ; expanded options available with partnering ; available with partnering ; available with partnering Through our equery tool, your data can be extracted and reports created easily and efficiently. This can be easily accomplished using the new Paciolan CRM tool Need clarification through campus system, or our own? Both possible, but each scenario would have different costs/benefits, using our PacMail tool, customers can create their own s, track click throughs and conversion. Need more information to answer this question. Draft For Review APPENDI Page 10A of 53A

9 customer actions Ability to create blasts, design/newsletters integrated platform Ability to track campaign and appeal by constituent set up marketing campaigns by constituents-track marketing campaigns by individual Ability to create advertising design for digital delivery Ability to store ticketing data tied to appeal/accounts data warehouse Ability to import marketing info from other sources (i.e. US Postal Service address prompts) ; available with partnering ; available with partnering Needs clarification, using our PacMail tool, customers can create their own s, track click throughs and conversion. this can be done combining our Pacmail and CRM tools, Paciolan gives you easily customizable templates to do this. We also have a full graphic arts team to help you if needed. Paciolan allows you to store all data., Paciolan allows you to easily import 3 rd part data. Donor Functions Ability to manage memberships tracking renewal, lapses, sending reminders, using our fully integrated tfund module Ability to manage solicitation Customizable Paciolan can provide Draft For Review APPENDI Page 11A of 53A

10 functions/donor servicingincluding pictures of every donor for training/recognition purposes, special donor notes Ability to manage donations by type (in kind, etc.), fund, soft credit, etc. link donors with foundations versus individuals development type of organization/management Ability to create large variety of reports and lists Ability to manage donor campaigns through reports-- memberships, appeals, total donations, individual contributions Ability to track pledges--make donation through the system and accept and track payments made toward pledges (i.e., quarterly) Ability to associate customers with others for ticket buying, professional groups, employment, family, etc. Ability to hyperlink to donor/foundation websites everything here with the exception of putting pictures of donors. ; expanded options available with partnering Customizable, Paciolan offers this, this can be done using our User Requests tool or equery, Paciolan provides all of the above., this can be managed through our CRM Draft For Review APPENDI Page 12A of 53A

11 Ability to attach data to customer record including documents, photos, letters, etc Ability to include unique information to customer record such as donation record, assets, philanthropic record. Ability to prioritize donors for ticket purchasing and seat availability. Ability to view donor patterns in snapshot views (patterns, fund sources, programs) Ability to track donor seats to locate donors/potential donors at events. Ability to track elevated functions/events with seating charts, guests, relationships, table numbers, etc Customizable, Paciolan s CRM tool is fully integrated with Microsoft products, allowing you to store s, docs, pdfs, etc. Assuming this is 3 rd party data? Would need to see the data before determining where it would be stored Customizable, this can be customized however you want it. Needs clarification Needs clarification Need a better understanding of what you mean by donor patterns. You can certainly create customized reports to compare and contrast data., Paciolan can do this Other needs Universal hardware and -UCSB would PC platform only at this Need clarification Paciolan is fully PCI compliant and certified Draft For Review APPENDI Page 13A of 53A

12 purchase it time; changing in the future annually, We are also SAS-70 certified. Company has been in business for 30 years, has 100+ College Clients, 40+ Performing Arts, 50 Arenas and many other through our distributor partners., you own this. Ability to sell back of tickets as revenue generator Unknown, possible Common back of ticket Pre-printed You provide this disclaimer yes; variable need to research Acceptable location?? Staffing levels--how will it be?? determined Downtown ticket outlet -Group Restriction s --UCSB can create with any TBA Vendini requires very little database management or IT staff. The server is off-site. The system is easy to use so it does not require a large staff to be hired to run it., possible after security issues Paciolan does not provide outlets, but using our Web Based solution, Draft For Review APPENDI Page 14A of 53A

13 internet connection resolved by information systems would allow you to easily establish your own, or through a kiosk. Ability to sell readers, possible Possible?? Ability to receive student organization deposits Possible, you can take deposits into an account. Capability to distribute bus stickers, process Student Emergency Loans, EOP Emergency Loans, possible, needs research Need clarification?? Draft For Review APPENDI Page 15A of 53A