Electronic Service Range of Services and Products Workshop Germany

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1 Bosch: Bringing You the Workshop of the Future For over 125 years, Bosch innovations have been keeping vehicles on the road and getting people to and from their destinations while improving safety and peace of mind along the way. Bosch Automotive Aftermarket offers workshops and retailers a comprehensive portfolio of products that is unmatched worldwide: Efficient diagnostics Innovative workshop equipment Quick, reliable delivery The world s most comprehensive range of spare parts including both new and remanufactured ones Workshop concepts to meet every requirement Comprehensive range of trainings Targeted sales and marketing support A competent service hotline 24-hour online workshop services Affordable leasing services for workshop equipment and software Many more services for your success From parts to scheduling, organization and results, our solutions are combined with additional services to ensure your needs will be perfectly met, helping you to maximize your potential. Your address for genuine Bosch quality: AA -ES / Technical changes and program modifications reserved The world of Bosch: Diesel systems Gasoline systems Braking systems Spark plugs Energy systems Batteries Filters Wiper systems Lighting technology Vehicle electronics Car multimedia Diagnostic equipment Technical hotline Knowledge database Service training Workshop concepts Electronic Service Range of Services and Products Workshop Germany For further information:

2 Bosch Electronic Service Worldwide Our Workshop in Hildesheim For over 125 years, innovative Bosch products and systems have been contributing to the progress of the automotive industry. At the same time, the amount of electric components within automobiles has increased continually throughout the last years. This Bosch competence in development and production obtained throughout the years is reflected in professional services, repair and remanufacturing of faulty electronic components. As value-driven alternatives to new parts, Bosch Electronic Service provides several solutions such as: remanufactured replacement parts, the repair of faulty devices or software updates. The advantages are obvious: considerably better pricing, same quality as with new parts and yet environmentally friendly and resource-saving. Acknowledging this contribution, the world's largest automotive-supplier fair, Automechanika in Frankfurt, added Bosch Electronic Service to its "Green Directory". At our location in Hildesheim, more than 70 highly qualified experts carry out reconditioning and repair tasks concerning thousands of devices from all around the world. Thanks to this expertise, combined with state-of-the-art diagnostic and test equipment we provide remanufactured and repaired parts in top quality. The central spare-parts storage and the development center are also located at this site. Hildesheim Chicago Braga Kecskemét Istanbul Suzhou Some figures about our workshop in Hildesheim: Area: 2000 m² 140 employees, approx. 70 of them repair specialists Differently equipped repair stations Handling 120,000 devices and components per year 10 automatic/semiautomatic stations for the final inspection Immediate availability of spare parts Supply center for Central-European customers, e. g. from Germany, Austria, France, UK, Denmark, etc. (see map on the left) Quick 24-hour delivery within Central Europe Penang Campinas Your Advantages at First Glance One partner for vehicle electronics High technical know-how Advantageously-priced solutions Usage of genuine Bosch spare parts Comfortable, simple and quick handling 12 months of guarantee on repairs Same warranty for replacement and new parts Global Key Figures On the spot in almost any region around the globe featuring services, supply of parts and optimized service logistics. 1. Servicing about 150,000 different devices Bosch employees worldwide + 48 service partners ,000 remanufactured and repaired products annually 4. TS16949-certified processes and services hour repair service hour spare-parts delivery 2 3

3 The Right Solution for Any Workshop and Any Customer New Devices Replacement Devices (Reman) Repairs Software Service Applicable as replacement and retrofit devices, our select range of new electronic components features genuine Bosch series-production parts. In the event of a damage, we provide a quick and reliable remedy in OE quality thanks to the constant availability of common genuine Bosch parts. Genuine and new Bosch product Delivery within 24 hours 24 months of guarantee Quick support for your customer Remanufactured Bosch parts are reconditioned to as-good-as-new conditions. Besides the repair itself, this includes the replacement of wearing parts, a 100-percent test and an as-new look. All replacement parts are immediately available ex stock. Being delivered in advance and in exchange for faulty parts (replacement in advance), they are an advantageously priced alternative to new parts. If necessary, new software is installed as well. The final step is a quality inspection according to Bosch new-part standards. Advantageous pricing compared to new part Delivery within 24 hours Quick support for your customer We manage pickup and delivery 24-month warranty We repair faulty devices at our workshop and send them back to the automotive workshop. Repair tasks are usually carried out at a fixed price. Usually we fix any failure on Bosch products, but also third-party products with known defects are repaired professionally and at a fixed price. In other cases, we send you a free-of-charge quotation. More than 95% of all repair tasks are carried out within 48 hours. Thanks to the optimum cooperation between internal and external logistics, the device you sent in will be delivered back to you within only 4 to 5 days. Your customer will have to pass some days without his car if the component is required for the operation of the vehicle. In return, he saves ready cash in comparison to a new or a remanufactured device. Convenient and quick handling More cost-saving than new and replacement parts 12 months of guarantee on the repair carried out Direct collection at the workshop and direct delivery to the workshop Nowadays, electronics without software are inconceivable. Therefore, Bosch Electronic Service also offers the respective services. Some examples: Update of the navigation software, upgrade of a multimedia system, fault removal through installation of a new software on a control unit, et cetera. When dealing with Bosch devices, only Bosch, as producer of the original software, is able to provide comprehensive solutions. This know-how is also used for repair and remanufacturing processes. Recognition and removal of hardware defects on a component level thanks to state-of-the-art diagnostic systems Fixing of software bugs through flashing with faultless software Current software is usually installed onto remanufactured devices Value-Driven Solutions Electronic components and systems stand out for being highly reliable. With millions of installed control units and electronic components on the market, workshops see themselves confronted to failures which cannot be avoided completely. Bosch offers several options to provide target-oriented aid in these situations. Our Logistics Since time is money, you can fully rely on our excellent and fast logistics. Our logistic partners collect faulty products at your location and deliver the repaired device back to you as fast as possible. We even deliver remanufactured parts as replacement parts in advance! 4 5

4 Ordering Made Easy Products and Services Phone: +49 (0) Fax.: +49 (0) Cent/minute calling from the German landline, available Mon. - Fri. 8 am - 5 pm Engine Control Units (ECUs) Besides the examples shown below, our range of repairs and remanufactured devices includes more than 10,000 different Bosch engine control units. Please feel free to inform yourself about our whole range through our website or to consult our hotline. 24/7 Availability via Internet The Bosch Repair Service portal informs you about our comprehensive portfolio (repair and remanufacturing) and allows you to order assignments directly. Once you registered your workshop for free, you are shown prices that apply for you and can use the service immediately. Moreover, you can also have a look at the repair or logistic status. EDC15V-5.29 Bosch no.: SEAT / VW VW AM, VW AN EDC16U Bosch no.: VW 03G906016CB Reman 542* stores.ebay.de/bosch-electronic-service The Ebay portal allows you to buy new or remanufactured products directly from Bosch Electronic Service. Within this range you can also find special offers acquirable at special prices. EDC15C Bosch no.: CHRYSLER AB, CHRYSLER AC, CHRYSLER AE, CHRYSLER AF, CHRYSLER AA, CHRYSLER AB, CHRYSLER AC, CHRYSLER AD, CHRYSLER RX044356AD EDC15C Bosch no.: CHRYSLER RL AA, CHRYSLER RX044679AA CHRYSLER AA, CHRYSLER RX044679AA Your Advantages at a Glance Personal contact via hotline (Monday - Friday 8 am - 5 pm) Availability around the clock through listed websites Simple, fast and straightforward Comprehensive information and ordering options The right solution for all users EDC16C8-1.1 Bosch no.: Alfa Romeo , Alfa Romeo , Alfa Romeo Repair 379* Reman 542* 6 Remanufactured or reconditioned devices are listed as "Reman". 7

5 Products and Services Navigation / Radio Our current remanufacturing and repair range includes 7,500 Bosch radio and navigation systems. You will find some examples on this page. With regard to the repair of non-bosch devices we would be pleased to send you a freeof-charge quotation. Please feel free to inform yourself about our whole range through our website or to consult our hotline. Commercial-Vehicle Systems Bosch is the leading manufacturer of car multimedia systems for coaches and trucks. A fact which is also reflected at our comprehensive remanufacturing and repair range find some examples of it on this page. Concerning the repair of non-bosch devices we would be pleased to send you a free-of-charge quotation. Do not hesitate to inform yourself about our whole range through our website or to consult our hotline. VW RNS2 DVD T5 Bosch no.: Repair 350* Reman 800* MAN CD 24 V Bosch no.: Repair 165* Volkswagen MAN Nissan LCN Bosch no.: Repair 400* EX-V GG FLEET Bosch no.: Repair 200* Reman 543* Nissan FORD FX Bosch no.: Repair 250* Reman 400* COACH CCX01 Bosch no.: Repair 175* Ford GM EHU 2A AZ Bosch no.: Repair 130* Reman 161,25* COACH CCU01 CD NAFTA Bosch no.: Repair 300* Opel Fiat 225 Minicargo MP3 Bosch no.: Repair 130* Reman 213* 6,5"LCD MONITOR CLX01 Bosch no.: Repair 260* Fiat 8 All prices are recommended retail prices from which your individual customer discount will be deducted. Remanufactured or reconditioned devices are listed as "Reman". 9

6 Products and Services Vehicle Safety Systems Additional Offers Our ABS and ESP systems stand for top safety. Our repair and remanufacturing solutions also set new standards concerning both quality and price-performance ratio. Some examples of our range are on this page. Do not hesitate to inform yourself about our whole range through our website or to consult our hotline. No matter whether instrument cluster, car radios (with DIN slot) or electrohydraulic brakes our range comprises much more products than the ones listed in this brochure. We would be pleased to send you a free-of-charge quotation for car multimedia products (radio, navigation, instrument cluster) of any manufacturer. Please feel free to inform yourself about our whole range through our website or to consult our hotline. ABS 5.7 Bosch no.: ROME NAV55E W GG Bosch no.: Repair 140* BMW no.: Vehicle types: 7-series 2,8 142 kw > ABS 5.3 Bosch no.: Hamburg MP 68 Bosch no.: Repair 120* Audi no.: 8E E Vehicle types: A4 quattro 1,8 92 kw > ABS 5.7 Bosch no.: Instrument cluster VW 340 / 99 Bosch no.: Repair 140* Mercedes-Benz no.: Vehicle types: Sprinter 2,1 60 kw > VW no.: 1J B Vehicle types: Passat, Golf IV, Polo; Lupo Limousine: Variant: ABS 5.3 Bosch no.: Electrohydraulic brake Bosch no.: Repair 600* Reman 770* Audi no.: 8E AH Vehicle types: A6 2,4 121 kw > Mercedes-Benz nos.: A , A , A Vehicle types: E > ; SL > ESP 5.7 Bosch no.: Electrohydraulic brake Bosch no.: Repair 600* Reman 770* BMW no.: series 5,4 240 kw > Mercedes-Benz nos.: A , A , A Vehicle types: E > ; SL > All prices are recommended retail prices from which your individual customer discount will be deducted. Remanufactured or reconditioned devices are listed as "Reman". 11