Driver s Manual 1. Index

Transcription

1 Driver s Manual

2 2 Driver s Manual

3 Driver s Manual 1 Index 4 Introduction 6 Car Pickup 8 Maintenance & Repair 12 Tyres 14 Trips Abroad 16 Accident & Theft 18 Car Replacement 20 Roadside Assistance 22 Return 24 Basic Driver s Obligations 26 Contact Information 28 Your Opinion 29 Documents & Accident Report Statements

4 2 Driver s Manual

5 Introduction Driver s Manual 3

6 4 Driver s Manual About LeasePlan: LeasePlan is a global leader in the sector of long-term leasing and management of company fleet. Founded on 1963 in the Netherlands and currently present in 32 countries, the company manages on behalf of its clients, more than 1,5 million vehicles. It employs approximately people all around the world. LeasePlan begun providing its services in Greece on 2003, offering long-term leasing and fleet management services in large, medium-sized and small enterprises, as well as in freelancers and individuals. Our goal is to make the management of the company s fleet and the transportation of drivers easier, by offering best quality services and innovative solutions which correspond to the needs of our clients and drivers.

7 Car Pickup Driver s Manual 5

8 6 Driver s Manual Car Pickup Upon delivery of the car, you and the supplier must sign acceptance/delivery document. Before signing the document, if there is any problem, contact Lease- Plan immediately. Upon delivery of the car you shall receive the following: Driver s Manual which includes: - Basic instructions - Registration Papers - Receipt of payment of road tax (under current legislation) - Roadside Assistance Badge - Insurance Policy. The insurance policy should always be in the car and maintained in good condition so that they demonstrated a potential supervision of the appropriate authorities. - Accident report statement - Mob App Leaflet All keys Maintenance Booklet User instructions for the car Fire extinguisher, first aid kit, triangle and other equipment Individual Agreement This document shall be received from the appointed head of your company prior to receipt of the car and must always be kept within the car, in order to be presented upon request by the police. In case of loss thereof, please contact LeasePlan. If the car is used by a different driver, make sure all the above items are in the car and to communicate the details of the driver in LeasePlan. LeasePlan τηλ.:

9 Maintenance & Repair Driver s Manual 7

10 8 Driver s Manual Maintenance & Repair The driver of each car, must follow the manufacturer s maintenance instructions. The provisioned works must be performed without delay at the times specified by the Maintenance Booklet. In addition, the driver must check at regular intervals (especially before traveling) the following: Oil level Tyres pressure and condition Coolant level Brake fluid level Proper functionality of lights If the odometer operation fails, contact LeasePlan immediately. The cost of repairing damage caused by failure to comply with the above obligations and any fine imposed by such negligence, shall be borne by your company. The maintenance and repair of the car should be performed exclusively in the authorized garages and repair shops which cooperate with LeasePlan. The driver must communicate with LeasePlan via telephone in order to be referred to the relevant service network. In any case, the person in charge of the relevant workshop must contact LeasePlan, in order to obtain the relevant approval. The driver is required to inform the person in charge of the related workshop that the car belongs to LeasePlan, demonstrating the vehicle license. Invoices relating to maintenance or repair must be sent directly to LeasePlan and be issued under the following details: LeasePlan τηλ.:

11 Driver s Manual 9 Name : LeasePlan Hellas SA Address : A. Papandreou No Marousi TIN : Tax Office : SAs Revenue Service of Athens LeasePlan is entitled, under your policy, to request the car s Maintenance Booklet, as well as the car itself for inspection whenever deemed necessary. Any costs arising from the following are not part of the maintenance and repair services: Use of spare parts and consumables that are not recommended by the manufacturer and LeasePlan Replacement of equipment fitted at the expense of the customer Paint repairs due to the installation of promotional materials External or internal cleaning of the car Loss of keys

12 10 Driver s Manual Service per make/model ALFA ROMEO Diesel Engines Petrol Engines Every km or annually Every km or annually MINI All Models / Engines Service Indicator AUDI All Models / Engines Every km or annually MITSUBISHI All Models / Engines Every km or annually BMW All Models / Engines Service Indicator JEEP - CHRYSLER CITROEN Diesel Engines Petrol Engines Diesel Engines Petrol Engines C1 Every km or annually Every km or annually Every km or annually Every km or annually Every km or annually CHEVROLET All Models / Engines Every km or annually DAIHATSU All Models / Engines Every km or annually NISSAN OPEL PEUGEOT All Models / Engines Navara Micra 1.200cc All Models / Engines Agila Diesel Engines Petrol Engines Every km or annually Every km or annually Every km or annually Every km, annually or Service Indicator Every km or annually Every km or annually Every km or annually 108 Every km or annually DACIA Diesel Engines Every km or annually FIAT Diesel Engines Petrol Engines Every km or annually Every km or annually FORD All Models / Engines Every km or annually HONDA HYUNDAI All Models / Engines Civic Hybrid, Jazz Diesel Engines Petrol Engines i30 Diesel Every km or annually Service Indicator Every km or annually First on km then every km or annually Every km or annually JAGUAR All Models / Engines Service Indicator KIA LANCIA LAND ROVER Diesel Engines Petrol Engines Diesel Engines Petrol Engines All Models / Engines Every km or annually Every km or annually Every km or annually Every km or annually Every km or annually LEXUS All Models / Engines Every km or annually PORSCHE All Models / Engines Every km or annually RENAULT Diesel Engines Petrol Engines Petrol Engines Turbo Every km or annually Every km or annually Every km or annually SEAT All Models / Engines Every km or annually SKODA All Models / Engines Every km or annually SMART All Models / Engines Every km or annually SUBARU All Models / Engines Every km or annually SUZUKI All Models / Engines S Cross Diesel Every km or annually Every km or annually TOYOTA All Models / Engines Every km or annually VOLVO Petrol Engines Diesel Engines 1600cc Diesel Engines 2000cc Every km or Service Indicator Every km or Service Indicator Every km or Service Indicator MERCEDES- BENZ All Models / Engines Service Indicator VW All Models / Engines Every km or annually MOT Period Timetable 1st inspection 1 year after the date of the first registration 3 weeks before or 5 days after Next Inspections This certificate is valid for two years and then needs to be renewed 3 weeks before or 5 days after Emissions Card 1st Inspection Next Inspections Period 1 year after the date of the first registration Every year (except the year of MOT inspection)

13 Tyres Driver s Manual 11

14 12 Driver s Manual Tyres Tyre change is performed at the time intervals prescribed by your contract and only at the tyre service centers cooperating with LeasePlan. For any tyre change or repair you should contact LeasePlan, in order to direct you to the relevant network. The approval of the works shall be provided by LeasePlan to the person in charge of tyre service center. Tyre choice is at the discretion of LeasePlan, provided that they meet the manufacturer s specifications. The cost of repair or tyre change due to misuse of the vehicle, or premature wear, is not included in the service provided by LeasePlan. LeasePlan τηλ.:

15 Trips Abroad Driver s Manual 13

16 14 Driver s Manual Trips Abroad For any trip abroad, please contact LeasePlan one week before your departure to regulate any procedural issues (issuance of a Green Card, etc.) and to receive information on insurance coverage, depending on the countries of transit and destination. In case of emergency vehicle repair abroad, the driver must contact LeasePlan, to receive the relevant approval and to make all necessary arrangements. The driver must cover the repair costs of the car and make sure that the invoice is issued with the following details: Name Address : LeasePlan HELLAS S.A. : 17 A. Papandreou str Marousi, Athens, Greece TIN : Tax Office : SAs Fiscal Service of Athens The repair amount of the invoice will be compensated by LeasePlan. LeasePlan τηλ.:

17 Accident & Theft Driver s Manual 15

18 16 Driver s Manual Accident & Theft If you are involved in a car accident, please call LeasePlan Helpline at LeasePlan provides you with Accident Care service, for the full recording of the event. Please call also the police to record the incident by appropriate authorities. In any other case please note the following: Check whether there are persons injured. If this applies, call 166 Request a copy of your statement and the relevant accident report from the police If the driver who was involved in the accident is under the influence of alcohol, request from the police the performance of the breath analysis test. Request a copy of your statement and the relevant accident report Make sure that the data of the involved drivers / cars and witnesses (driver full name, identification card data, registration number, exact location and time of the accident) are recorded Avoid any statement about who is responsible for the accident You must communicate with LeasePlan within twenty-four hours for the completion and transmission of the accident statement (a relevant statement is provided at the end of this manual) In case of theft, you must necessarily report the incident to the nearest police station and receive a copy of the related report. Appear as soon as possible in person at the offices of LeasePlan for the completion of the written statement of theft and the return of all car keys. LeasePlan τηλ.:

19 Replacement Driver s Manual 17

20 18 Driver s Manual Replacement LeasePlan provides you with a replacement car in case of breakdown or accident, if the relevant service is selected by your company. After completion of the repair of your car, you must return the replacement car at the point where you received it. Fuel costs are borne by the lessee company. Any reservations and receipt of replacement car is performed upon your communication with LeasePlan. LeasePlan τηλ.:

21 Roadside Assistance Driver s Manual 19

22 20 Driver s Manual Roadside Assistance This service is provided in case of immobilization of the car as a result of an accident or breakdown. Call LeasePlan Helpline at the phone number: If roadside assistance is not able to restore the damage on-site, then the said service undertakes towing the car to a garage that is already predetermined by LeasePlan. This service may be offered abroad, in the event of complete immobilization of the vehicle and upon prior communication with LeasePlan. The Repatriation service includes the following: If the vehicle is immobilized in Greece or abroad, the driver may communicate with the Driver s Helpline at and receive information concerning hotel accommodation costs or the costs for his return to the place of permanent residence (subject to a specified monetary threshold). LeasePlan τηλ.:

23 Car Return - End of Contract Driver s Manual 21

24 22 Driver s Manual Car Return - End of Contract The car must be returned during business days (Monday to Friday) and hours (9:00 to 16:00) to a partner authorized by LeasePlan. The car is considered returned at the time of signing of the vehicle return form. This document, in addition to describing the technical condition of the car, also includes the return date of the car and the final mileage as recorded on the spot. When returning the car, the following must be delivered: Original Registration Papers Car license plates Receipt of payment of road tax (if applicable) Original insurance slip Car Keys Maintenance Booklet User manual of the car Car technical inspection form Fire extinguisher Triangle First aid kit Spare tyre (if any) Security bolt (if any) Provisioned manufacturer tools LeasePlan τηλ.:

25 Basic Driver s Obligations Driver s Manual 23

26 24 Driver s Manual Basic Driver s Obligations The driver of the car should be aware that the vehicle is not covered for Liability insurance, and repair of damages of the following cases: If the vehicle is used by a user under the influence of alcohol or barbiturates or any kind of drugs or any other not explicitly stated substance or any third party not declared driver Damages to the undercarriage of the vehicle, the tyres and rims when these do not arise from an accident with another vehicle While the insured vehicle is driven by any force, other than its own, or when pushing, or towing another vehicle unless this has been legally declared When there is intent, negligence, or mental disorder of the driver While the vehicle is in guarded or fenced areas (i.e airports, camps) or in places that are designed for the traffic of fixed track rolling stock (i.e. trams) or bus lanes or off-road network If the vehicle is misused (i.e. racing, transportation of hazardous substances, drivers training) In these cases the vehicle is not covered by any type of insurance, and therefore the LESSEE shall be responsible for any damage or destruction to third parties or the leased vehicle. LeasePlan draws your attention to the following: The driver must comply with traffic regulations. In case of imposition of a related fine (traffic, municipal police), the driver must immediately arrange for the payment of the relevant amount and promptly transmit a photocopy of the relevant ticket payment slip to LeasePlan In case of loss of documents or of a key, please inform LeasePlan without delay It is now allowed to carry out any modification or addition to the car without the written approval of LeasePlan. LeasePlan τηλ.:

27 Contact Information Driver s Manual 25

28 26 Driver s Manual Contact Information Contact Information Driver s Helpline (24 hours): Fax: [email protected], [email protected] Site: Online Customer Service MyLeasePlan Another LeasePlan innovation that puts the driver in focus! MyLeasePlan is a communication tool that can be used by drivers for easy and immediate access to LeasePlan services. Through MyLeasePlan you are able to access: Information about your Vehicle and Profile. All provided services (ex. schedule your Vehicle s Service, request a Tyre Change, ask for a Green Card etc). Information about Road Assistance and Vehicle Return. Accident Declaration Form and Driver s Manual. LeasePlan Hellas Contact Details and Complaint Submission Form. Connect directly to MyLeasePlan through website from your PC or your Smartphone or Tablet. LeasePlan Greece (mobile app) Everything you need to know about your company vehicle is now available at your fingertips through LeasePlan Greece mobile app (for Android and ios devices). Reliable and innovative, this new mobile application is available free of charge through the App Store and Google Play. It is very handy and functional, with Greek and English menu.

29 Your Opinion Driver s Manual 27

30 28 Driver s Manual YOUR OPINION LeasePlan pursues the continuous improvement of the services provided. Our aim is to: listen carefully to our Customers and Drivers and take under serious consideration their opinion respond promptly and effectively to any question find the right solutions for each customer communicate in a simple and straightforward manner provide objective information Help us improve our services. Share with us your opinion, your comments, even your complaints by filling out the form you can find on our website gr, in the YOUR OPINION section, or by calling us directly at the Driver s Helpline at

31 Documents & Accident Report Statements Driver s Manual 29

32 30 Driver s Manual LeasePlan Hellas S.A. Athens: A. Papandreou no Marousi Tel: Fax: Thessaloniki: Agiou Georgiou street, No Pilea, Thessaloniki Tel: WORLD LEADER IN CORPORATE FLEET MANAGEMENT