Training you can bank on

Transcription

1 Training you can bank on Annual Training Plan

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3 Welcome to CBFS Annual Training Plan The College of Banking and Financial Studies (CBFS) is a government organization established by a Royal Decree in 1983 with the chief objectives of education, training and encouraging research in banking and financial subjects. It is under the juristic supervision of the Central Bank of Oman (CBO) and is supported by all banks operating in the Sultanate. The College has been helping the financial services industry to meet its developmental needs by offering academic professional and training courses, which are tailor, made to the emerging needs of Oman and has been an active partner in the country s thrust towards Omanization of the banking sector. The College presently has over 1600 students pursuing various academic courses in the Departments of Professional Studies, Post Graduate Studies, Under Graduate Studies, and English Language Centre. Another focal area of the College is corporate training. The Annual Training Plan of the College for envisages conducting about 88 courses for the banking and financial sector, in as well as in Regional Centres, covering a wide variety of topics in functional and managerial (soft) skills. These courses are designed and delivered by full time and visiting faculty with immense operational and training experience across various regions/markets. In addition, the College sponsors the Chapters of four eminent professional bodies - ISACA (Information Systems Audit and Control Association), ICAI (Institute of Chartered Accountants of India), IIA (Institute of Internal Auditors) and ACFE (Association of Certified Fraud Examiners) and supports their initiatives towards local capacity building in their respective functional areas through periodical seminars/workshops. All the above activities of the College are operated from its well-equipped campus at Bausher, which houses over 38 classrooms & seminar halls, 4 computer labs with Internet connectivity, Wi- Fi facility, a multipurpose hall, atrium, cafeteria and a well stocked library with over 15,000 books and over 20 titles of scientific journals, besides the EBSCO search engine database, covering over 600 journals in wide areas and disciplines. ANNUAL TRAINING PLAN

4 We devote great care and attention to the development and reform of education in Oman. Our aims include the raising of standards and updating the curriculum to make it richer and more relevant to the needs of an ever changing world. Address by His Majesty Sultan Qaboos bin Said to the 33rd Session of the General Conference of the United Nations Educational, Scientific & Cultural Organisation (UNESCO), coinciding with the 60th Anniversary of its establishment. Paris - 4/10/2005

5 His Majesty Sultan Q aboos Bin Said

6 FROM THE CHAIRMAN S DESK The academic year witnessed several new initiatives in the College, notably the launch of new professional and training programmes to support local capacity building for the national cause. During 2014, the College undertook a project to analyze the local education market in terms of its need and demand for academic and training programmes. Consequently, a carefully considered realignment of the College`s strategic principles was made, which led to a review of the College s strategic plan including vision, mission and related guidelines. As the demand for education and training in the College increased, the College set up a second campus on leased premises to give more opportunities to interested students. Simultaneously, the College has drawn up a longer-term plan for the construction of a spacious new premise on the existing campus. In addition to structural expansion plans, the college is considering offering some training courses through e-learning. This will enable many trainees who work in the region to attend the offered courses without travelling to. I am happy to present the Annual Training Plan for , which includes host of courses covering major areas stated in the needs analysis received from the banks. These training programmes will be conducted by experienced faculty of the College, supplemented by experts from banks and industry for specialized areas/topics. On this occasion, I would like to extend my sincere appreciation to all the stakeholders of the College, especially the banking fraternity in Oman for their consistent support and encouragement. I would also like to thank His Excellency, The Executive President, Central Bank of Oman for his valuable guidance and support to the College. Finally, I salute the visionary leadership of His Majesty Sultan Qaboos bin Said, which is a perennial source of strength and inspiration for all of us. Ali Hamdan Al Raisi Chairman of CBFS Board of Directors, Vice President, Central Bank of Oman ANNUAL TRAINING PLAN

7 DEAN S FOREWORD It gives me immense happiness to present to you the Annual Training Plan of the College of Banking and Financial Studies for The current year s training plan consists of 88 training courses classified into 11 major heads of functional and managerial skills. Of the 88 courses, 78 courses will be offered in while the remaining 10 courses will be held in 5 Regional Centres. They will be supplemented by customized courses tailored to the specific needs of our clients. The training offerings have been identified based on the responses to the annual Training Needs Analysis (TNA) conducted in the early part of In addition, there has been continuous input from various interactive bodies such as the College Academic Advisory Committee (CAAC) and the HR Forum, which include industry representatives. During the last academic year , the College was pleased to welcome over 2700 participants for over 160 training courses. The multi modular Certificate Programme in Branch Management commenced in February 2015 as a customized course. This prestigious offering will play a key role in strengthening the talent pool of Branch Managers in the coming years. In addition, preparatory training courses for globally reputed certifications in corporate credit, trade finance, internal audit, fraud examination and international financial reporting standards were also launched. I express my sincere gratitude to our partners in the banking and financial sectors for their continuous support and our College staff for their efforts, which led to the successful completion of the Annual Training Plan for We reiterate our determination to devise timely and relevant training offerings to support the efforts of our stakeholders for the successful implementation of their business strategies related to human capital development. I welcome the participants to take active part in the courses offered that have the potential to accelerate success in your career. Ahmed Mohsin Al Ghassani, PhD College Dean ANNUAL TRAINING PLAN

8 our Trainers Mr. Ali Hamdan Al Balushi Assistant Dean for Corporate Support at CBFS. He has a Bachelor s Degree in Arts (International Relations) from the University of South Carolina, Columbia and also a Master in Public Administration from the American University in Egypt. He joined CBFS with a proven track record of management and leadership experiences at different Ministries. His areas of academic specialisation are management, human resources and public administration. He also conducts training in the areas of leadership, customer service, negotiation skills and team management. Dr. Anand. S. Director - Postgraduate Studies and Research at CBFS. He has PhD in Finance with over twenty four years of expertise in management education, consulting and financial services industry. He has also been a visiting professor at leading B-schools in Dubai, Germany and India. He has published (around 40) and presented (around 30) research papers in national and international conferences and publications. His recent research paper on mutual funds is one of the Top Ten downloaded papers in the SSRN e-library. He has written books on mutual funds, mergers & acquisitions and financial system & commercial banking. He is a Guest Editor, member of the Editorial Board and Reviewer for referred International Research Journals. He also served as a member of the subject expert committee to review MBA/BBA curriculum in universities in India & Oman. He has also conducted training courses for leading corporates in India and Oman. Mr. Anis Moosa Al Lawati Assistant Dean for Academic Affairs at CBFS. He has more than 27 years of experience in teaching and training in Oman, UAE and Jordan. His areas of specialization include management, marketing, operations research, and human resources. He had previously held many key positions including Deputy Dean of Oman College of Management and Technology, Director of Training and Learning at Dubai Institute of HRM, Acting Director General at IBFS, Director of Training at Institute of Public Administration and Acting Dean at CBFS. He did his BA at Rollins College in Florida, USA in 1986, and did his MBA at Yarmouk University in Jordan in He conducts training in the areas of selling skills, marketing, customer service, leadership, negotiation skills, supervisory skills and team management. Ms. Anupam Arora Training Faculty at CBFS. She began her career as an Insurance professional in India and later worked as faculty member in BIBF, Bahrain. She subsequently joined Insurance Co. before moving to CBFS in She holds a Master degree in Physics and is an Associate Member of the Chartered Insurance Institute (CII), UK and Fellow Member of Insurance Institute of India. She has equipped herself with CELTA certificate from Cambridge University, UK, and the Certified Performance and Learning Professional (CPLP) from ASTD, USA. She also has Professional Trainers Certificate from CIEH, UK, Creative Train the Trainer from IDEAS and NLP for Trainers from Innergise. She conducts training in the areas of retail banking, insurance and behavioural skills. Dr. Binu James Mathew Deputy Head Academics, Quality Assurance Unit at CBFS. He has about 2 decades of teaching and research experience in English Language. Previously, he worked with the University of Mumbai and the Institute of Management Studies, Mumbai. He obtained his PhD from Indian Institute of Technology (IIT), Mumbai after completing his MA and MPhil (Research) in English. His areas of training interest are business communication, customer service, presentation skills, Computer- Assisted Language Learning (CALL) and IELTS. He has published research articles and presented papers at several international conferences ANNUAL TRAINING PLAN

9 our Trainers Ms. El Shifa Osman Assistant Senior Lecturer at CBFS. She has over four decades of banking, teaching and training experience. Her previous roles include Head of Credit and Operations Department (Khartoum Bank) and Administration Manager (Bank Al Ahli). She is a bachelor degree holder in accounting from the University of Khartoum. She has been teaching at CBFS since She conducts training on banking operations, retail credit and anti-money laundering. Ms. Joyce Francis Noronha Senior Lecturer at CBFS. She is a Company Secretary and has completed her M.Phil (Commerce), LL.M, MBA (Finance), PGDHRM and PGDBM. Her core areas of training are law, risk management, internal audit and compliance. She has 4 certifications of CISI, UK- Oman Securities Market Regulations, Global Financial Compliance, Combating Financial Crimes, Risk in Financial Services. She has varied experience in the corporate world specializing in corporate governance, corporate finance, BPR, organization restructuring, HR & IR and as in-house legal advisor & teaching in India. Dr. K. Rajesh Nayak Director - Training at CBFS. He has over two decades of banking and training experience. His last position was Head of Training and Development at National Bank of Oman. He is a double Graduate in Commerce and Law, a double Post Graduate in Commerce and Business Administration (MBA) and a Certified Associate of the Indian Institute of Bankers. He has a Doctorate in Business Administration. He holds various professional certifications including Omega Credit Skills Development, Creative Train the Trainer, NLP for Trainers, Kirkpatrick Certificate in Training Evaluation by SMR of USA, Introduction to Securities and Investments, Islamic Finance Qualification and International Certificate in Wealth & Investment Management of CISI, UK, Certificate of Occupational Assessment (Levels A and B) from British Psychological Society and Advanced Diploma in Credit from the Chartered Institute of Bankers, Scotland. He has attended Executive Development programs on Leadership and Strategy by Queens School of Business, Canada. He conducts training on corporate credit, risk management, law, anti-money laundering, finance and accounting. Mr. Mirza Jamal Ahmed College Registrar at CBFS. He has 15 years of extensive experience in the field of Information and Communication Technology pertaining to corporate training, teaching, project management, research & development, administration of network and databases, e-commerce solutions, E-learning technologies, information security concerns and cloud computing implementation. Prior to joining CBFS, he served at prestigious educational institutions in Pakistan and Oman. He holds MS/MPhil Computer Science degree and relevant professional certificates. He conducts training on MS Office applications. Mr. Mohammed Farzan Lecturer at CBFS. He is a graduate with honours in Business Administration from University of Colombo and is a member of CIMA - UK. He also holds CIMA Diploma in Islamic Finance. He is the first certified trainer by CISI-UK in Oman and holds their following certifications-introduction to Securities and Investment, Certificate in Wealth Management, Certificate in Investment Management, Islamic Finance Qualification (IFQ). He has played a key role in the development of the college s degree in Islamic Finance. His experience spans over 10 years in training and also in the facilitation of diverse specialized programs such as ACCA and CIMA. Mr. Mughees Shaukat Lecturer at CBFS. He specializes in Islamic economics, banking and finance. He holds an MSc in Islamic finance from INCEIF and is currently a PhD Researcher in INCEIF & ISRA, Malaysia. He is also an honorary lecturer in the London School of Islamic Banking & Finance. London, U.K. and has published a number of articles and research papers in the field of Islamic banking & finance. He is a member of the Editorial Board of The Global Islamic Finance Magazine. U.K. ANNUAL TRAINING PLAN

10 our Trainers Ms. Priya Gopal Lecturer at CBFS. She is an IT professional, with extensive exposure in project management, system analysis and design, networking and software training. She holds a Master degree in Computer Applications. She earlier worked as a software engineer, besides extensive academic experience in software development and applications. She conducts training on MS Office applications. Dr. Salman Nusrat Assistant Senior Lecturer at CBFS. He has over 14 years of teaching experience in reputed management colleges, blended with research publications in internationally referred journals. He has been a resource person for various MDPs and FDPs organized by top business schools and corporate in India. He has attended many conferences at national and international level. His core training areas are corporate finance, foreign exchange and investments. Mr. Sayyed Mohammed Danish Lecturer at CBFS. He has done Bachelors in Engineering, Master in Management Studies and M. Phil in Operations Management. He is a member of European Operations Management Association (EUROMA) and also of Production and Operations Management Society (POMS). He also holds membership of American Society for Quality (ASQ) and the Project Management Institute (PMI), US. He is a Certified Six Sigma Green Belt (CSSGB) and Certified Six Sigma Black Belt (CSSBB) from ASQ. He is also certified Manager of Quality/Organisational Excellence (CMOQ/OE), Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Certified Quality Process Analyst (CQPA), Certified Quality Technician (CQT) and Certified Quality Improvement Associate (CQIA) from ASQ. He has also achieved his Project Management Professional (PMP) certification from PMI. He conducts training on service quality, quality management, operational excellence and project management. Mr. Shihab Al Yarobii In-Charge of Administrative Affairs at CBFS. He has a Bachelor Degree in Information Systems from Sultan Qaboos University and MBA in IT from Coventry University-UK. He worked in Integrated System Company and MB Petroleum Company before joining CBFS. He conducts training on MS Office applications and also on leveraging of technology for task management. Ms. Sujatha Bhat Senior Lecturer at CBFS. She is a qualified Chartered Accountant from ICAI, India and holds a Master degree in Commerce. She has over 2 decades of experience in auditing, accounting, taxation and teaching. Her areas of training are financial accounting, financial management and budgeting. She is a program leader for ACCA and CAT at CBFS. Mr. Vaheed Z. Ubaidullah Lecturer at CBFS. He earlier worked as an Associate in the area of Finance and Control at Indian Institute of Management (IIM) Bangalore. He has a decade of teaching professional and Master programs, consulting and research experience at the national and international levels. Being conversant with MS-Excel, SPSS, SAS, Eviews, Matlab risk from Palisade, he conducts training in the areas of treasury, investments and risk management He has published papers at referred national and international journals, the latest being in the Journal of International Finance and Economics. He has done bachelors in commerce and MBA (specialised in finance) and is currently pursuing his PhD (in the area of risk management) and FRM from GARP. He has 4 certifications of CISI, UK- Global Securities, Operational Risk, Derivatives and Islamic Finance Qualification (IFQ) ANNUAL TRAINING PLAN

11 Guest s Dr. A.V. Arunkumar Deputy Head of Risk Management at Ahli Bank. Prior to that, he was working as the Head of Risk Management at Oman International Bank (presently HSBC Bank Oman). Earlier, he held senior management positions at leading commercial banks in India. He has more than 20 years of experience in banking industry, which spans across areas like project and corporate financing, SMEs, retail banking and micro lending, risk management, credit administration, compliance. He has M.Phil and PhD in Economics from leading research institutions in India apart from completing a certificate course in management from Asian Institute of Management, Manila. He had also worked as member of various committees, participated in various task forces concerning banking and development issues, apart from publications in leading journals and newspapers. Mr. Abdul Aziz Aal Abdul Salam Executive Manager in the Customer Experience Division of NBO. An award-winning change professional, he has over 15 years of experience across various industries in 4 countries where he has successfully developed and executed innovative customer experience strategies that drove some organizations to win multiple excellence awards. An alumnus of London Business School, Middlesex University, London and a Chartered ISO 9001:2008 Lead Auditor, he was also featured in the August 2014 issue of Oman Economic Review as one of the promising young business executives in Oman. Mr. Amit Desai Head of Cards and Retail Products at Ahli Bank. He has about 3 decades of banking experience with leading Banks in Dubai, Doha and. He holds two Bachelor s Degrees-in Commerce and Law (University rank holder) and is a qualified Chartered Accountant (FCA) from ICAI, India. He is an Associate Member of the Association of International Accountants (AIA), U.K. He has a Professional Qualification in Bank Card Management from Chartered Institute of Bankers (Now called IFS), U.K. He is a Certified Fraud Examiner (CFE) from The Association of Certified Fraud Examiners, U.S.A. He is a regular invitee for banking and anti-fraud conferences and seminars globally. He is also a certified teacher of Art of Living - the world s biggest NGO. Mr. Arshad Nadamal Head Academy of Excellence at National Bank of Oman. He has over 20 years of experience in Retail Banking and Learning & Development. He has previously worked with Bank in Oman and HDFC Bank and Indian Bank in India. He has done his Masters in Financial Management from Jamnalal Bajaj Institute of Management Studies, Mumbai and has many professional certifications including Certified Professional in Learning & Performance (CPLP) from Association of Talent Development (ATD), Certified Occupational Assessor in Level A & B from British Psychological Society (BPS) and Certified Fraud Examiner (CFE) from ACFE. Mr. Avadh Kishore Director- Finance of OTE Group. Graduated with Honours in Commerce. He is a qualified Chartered Accountant, Cost Accountant and Company Secretary. His career spans over two large organizations - the British multinational ICI for twelve years and then OTE in Oman for nineteen years. He is attached to various international professional bodies and is an international associate of AICPA and an associate of ICMA, Australia. He is also a member of the Institute of Directors, London. He holds a certificate in Business Ethics from University of New Mexico, USA. He is a member of the Institute of Global Ethics, USA and of the Institute of Business Ethics, UK. He is the former Chairman of the Chapter of ICAI. His areas of training interest include finance and ethics. ANNUAL TRAINING PLAN

12 Guest s Mr. Damian O Riordan AGM, Compliance at Bank. He is a CIMA qualified professional and has over 14 years audit and compliance experience both in Ireland and internationally. He has successfully completed the following qualifications; Certified Anti-Money Laundering Specialist (ACAMS), Certificate in International Treasury Management (CITM), CIMA Diploma in Islamic Finance (CDIF), Certified Fraud Examiner (CFE) and International Diploma in Compliance. He has extensive experience in business development, project management, corporate governance, internal audit, regulatory risk, compliance and anti-money laundering across various regulated environments. Dr. Khurshid Khan Head-Talent Development at National bank of Oman. He has over 3 decades of professional experience across retail, corporate, international and Islamic banking as well as HR, Learning & Development. His academic accomplishments include a Doctorate in Business Administration, M.B.A. in HR & Finance, M.Sc. in Mathematics and Post Graduate Diploma in Islamic Banking & Insurance from International Institute of Islamic Banking and Insurance (UK). He holds many professional certifications including Certified Associate of Indian Institute of Banking (CAIIB), Certified Information Systems Auditor (CISA), Certified Occupational Assessor - Level A & B of British Psychological Society (UK), International Certificate in Wealth Management (CISI, UK) and Certified Islamic Professional Accountant (CIPA). Ms. Louella Pinto Head of Audit - Strategy, Quality and Development at Bank. She has over 3 decades of professional experience in auditing, training and consultancy. She holds both academic and professional qualifications, with Master in Commerce, ICWA, CIMA, CIA, CRMA, and CFE. She is also a Certified Quality Assessor. In her current role, she is responsible for establishing and implementing the IIA quality standards, developing a Risk Based Audit Planning methodology, preparing quarterly assessments to the Audit Committee and ensuring that the Internal Audit function within Bank adheres to the IIA quality standards. Prior to joining Bank, she worked with PWC and E & Y in Oman. Mr. Mohammed Anwar Noor Al Balushi Mohammed Anwar is a senior trainer at Bank Sohar. He is a Certified Trainer, with more than 16 years banking experience. He is an MBA holder from Bedfordshire University, UK and a member of Charted Institute of Personal and Development (CIPD), UK. He holds a banking diploma from CBFS. He has experience in internal audit and bank branch operations and is a columnist and book reviewer for Oman Daily Observer newspaper. Mr. Nabil Al Raisi Head of Training and Development at Bank Sohar. He started his career as an IT specialist in Sultan Qaboos University. Later he joined National Bank of Oman (NBO) as a bank operations auditor and IS auditor. In 2006, he moved to NBO s training division as a banking operations and financial products trainer, besides MS-Office applications. In 2007, he joined Bank Sohar as Deputy Head of Training. His educational background includes Diploma in Computer Science and BTEC in Science from Monkwearmouth College UK, Associate Diploma from the Canadian Institute of Bankers and MBA from University of Strathclyde, UK. He has also completed the Certified Training professional (CTP) certification from Certified Institute of Personal & Development (CIPD), UK. Mr. Said Al Hamdani Deputy General Manager - HR at Ahli Bank. He has over 15 years of all-around work experience in handling the entire HR function. He has previously worked in large organizations such as National Bank of Oman (NBO), and Oman International Bank (OIB) and has wide exposure to all HR developmental areas including training. He has MBA from Bedfordshire University, UK and is also a Certified Islamic Banker ANNUAL TRAINING PLAN

13 Guest s Mr. Said Al Hatmi General Manager (Finance & Operations) and Corporate Secretary at Ahli Bank. He started his career with HSBC Bank Middle East, where he held various managerial positions. He has over 12 years of hands-on experience in the banking sector in different area, including Corporate Banking, Risk Management, Corporate Secretary and Financial Control. He holds a Bachelor Degree in Finance from Sultan Qaboos University, MBA from The University of Strathclyde, UK and CMA from Institute of Management Accountants, USA. He is also a Certified Islamic Banker, and has completed the HSBC Executive Development Program and leadership programs of Harvard Business School and Darden Business School. Mr. S. N. Harikrishnan Head of Trade Finance at Bank Dhofar. He has over 16 years experience in Trade Finance and Operations. He worked previously with American Express Bank and Bank of America. His qualifications include BSc, PGDBM and CAIIB. Prof. S. Sundararajan Director at the Institute of Cost and Management Accountants (ICMA), Oman. He was earlier heading Morison Knowledge Centre. He was a Professor at Indian Institute of Management Bangalore (IIMB) for 18 years. At IIMB he was a member of the Governing Board and headed Executive Education. He is a recipient of Best Professor Awards from the students at IIMB. He holds a degree in Mathematics and Law and is a Fellow Member of the Institute of Chartered Accountants of India (ICAI). He was associated with ICAI as an invited member of the Accounting Standards Board, member of the Committee for Review of Education & Training, and member of the Task Force to prepare the Concept Paper on Convergence with IFRS. He has also been a member on the Board of Directors of several companies. He has conducted training programs for many wellknown organizations in India and Gulf Region. Mr. Thomas Totton General Manager - Chief Internal Auditor at Bank. A seasoned banking professional with over 3 decades of experience in a variety of roles with a number of financial services companies. He is a qualified banker, Fellow of Institute of Chartered Accountants in Ireland and a graduate from University of Ulster. He has substantial experience in branch banking, finance, leasing, treasury, international consultancy and internal audit having earlier operated at a senior level in AIB Group, Bank of Scotland (Ireland) Ltd. Mr. Totton has undertaken key roles in Ireland, UK, Poland, Czech Republic, Latvia and Slovenia before arriving in Oman. He is the former President of the IIA Chapter in Oman. ANNUAL TRAINING PLAN

14 Training team Dr. K. Rajesh Nayak Director - Training Tel: Ext [email protected] Ms. Anupam Arora Faculty Member Tel: Ext [email protected] Ms. Mala Vyas Head - Business Development Tel: Ext [email protected] Ms. Siham Al Sinawi Training Administrator Tel: Ext [email protected] Ms. Khazina Al Bahry Training Administrator Tel: Ext [email protected] KEY CONTACT NUMBERS (Switch Board: , , , , ) Name Designation Direct Line Ext. No. Dr. Ahmed Bin Mohsin Al Ghassani Dean Ms. Samiha Al Harthy Dean s Office Coordinator Ms. Ruqaya Al Hajri Dean s Office Coordinator 207 Mr. Anis Moosa Al Lawati Assistant Dean for Academic Affairs 502 Mr. Ali Hamdan Al Balushi Assistant Dean for Corporate Support 205 Dr. Yasmeen Al Balushi Assistant Dean for Academic Support 203 Dr. K. Rajesh Nayak Director Training 506 Mr. Mohammed Ali Al Lawati Advisor to Dean s Office 140 Ms. Fatin Al Zadjali Director of Professional Studies 407 Mr. Surendra Kumar Varshney Director of Information Technology 262 Dr. Anand S. Director of Post Graduate Studies & Research 512 Mr. Othman Al Balushi Acting Director of Undergraduate Studies 505 Ms. Amal Al Wahaibi Director of Admissions and Registrations 102 Director of English Language Centre 306 Ms. Basma Al Omairi Acting Deputy Director of Finance 243 Ms. Samya Al Shanfari Head of Quality Assurance Unit 272 Ms. Juhaina Al Mullahi Head of HR Department 138 Ms. Sharifa Al Maskari Head of Marketing Unit 219 Mr. Shihab Al Yarobi In-Charge of Administration Affairs 103 Ms. Sabriya Al Naamani Head of Student Affairs Unit 105 Mr. Ahmed Al Asmi Head of Library 211 Ms. Fairouz Al Asfour YESI Executive 104 Mr. Tacitus Jose Internal Auditor 208 Ms. Aysha Abdullah Al Yahyaei Press & Media ANNUAL TRAINING PLAN

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16 Program Schedule Sept to June 2016

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18 PROGRAMME SCHEDULE Course Title Start & End Date Hours No. of Days CONSUMER (RETAIL) BANKING Certificate in Customer Service - Module I - Excellent Customer Service 1,2-3 Sep 12 3 Ms. Anupam Arora 22 Certificate in Customer Service - Module Ms. Anupam Arora 9-10 Sep 8 2 II - Managing Customer Relationships 22 Certificate in Customer Service - Module III Mr. Sayyed Sep Service Quality - A Managerial Perspective Mohammed Danish 23 Small & Medium Enterprise (SME) Credit Sep 8 2 Dr. A. V. Arunkumar 23 Branch Business & Profitability Management 5-6 Oct 8 2 Mr. Arshad Nadamal 24 Banking Operations 9,10-11 Nov 12 3 Ms. El Shifa Osman 24 Card Products (Debit & Credit Cards) Nov 8 2 Dr. K. Rajesh Nayak & Mr. Amit Desai 25 Social Media Marketing 14,15-16 Dec 12 3 Ms. Anupam Arora 25 Managing Customer Relationship Buraimi Sur Salalah 7,8-9 Feb 14,15-16 Feb 21,22-23 Mar 9 3 Mr. Ali Hamdan Al Balushi, Dr. Binu James 26 Nizwa Sohar 11,12-13 Apr 16,17-18 May Mathew Dr. Anand S. Complaints Handling & Service Recovery Mar 8 2 Ms. Anupam Arora & Mr. Abdul Aziz Al Abdul Salam 26 CORPORATE CREDIT & TRADE FINANCE Analysis & Interpretation of Financial Statements Oct 8 2 Dr. K. Rajesh Nayak 28 Trade Finance 3,4-5 Nov 12 3 Mr. S. N. Harikrishnan 28 Corporate Credit Analysis - Module I - Introduction to Credit Jan 8 2 Dr. K. Rajesh Nayak 29 Advanced Corporate Credit Analysis - Module I - Accounting for Credit Jan 8 2 Dr. K. Rajesh Nayak 29 Corporate Credit Analysis - Module II - Financial Statement Analysis Feb 8 2 Dr. K. Rajesh Nayak 29 Advanced Corporate Credit Analysis - Module II - Financial Risk Analysis Feb 8 2 Dr. K. Rajesh Nayak 29 Corporate Credit Analysis - Module III - Cash Flow Analysis 8-9 Mar 8 2 Prof. S. Sundararajan 29 Advanced Corporate Credit Analysis - Module III - Financial Risk Analysis (Contd.) Mar 8 2 Dr. K. Rajesh Nayak 29 Corporate Credit Analysis - Module IV - Capital Expenditure Budgeting 5-6 Apr 8 2 Dr. Anand S. 29 Advanced Corporate Credit Analysis - Module IV - Other Risk Analysis Apr 8 2 Dr. K. Rajesh Nayak 29 Corporate Credit Analysis - Module V - Structuring of Facilities 8-9 May 8 2 Dr. K. Rajesh Nayak 29 Advanced Corporate Credit Analysis - Module V - Loan Structuring & Management May 8 2 Dr. K. Rajesh Nayak 29 Page No ANNUAL TRAINING PLAN

19 PROGRAMME SCHEDULE Course Title Start & End Date Hours RISK MANAGEMENT No. of Days Operational Risk Management Nov 8 2 Mr. Arshad Nadamal 32 Retail Credit Risk Management 1,2-3 Dec 12 3 Ms. El Shifa Osman 32 Basel II & III 8,9-10 Dec 12 3 Mr. Vaheed Z. Ubaidullah 33 Overview of Risk Management Apr 8 2 Dr. K. Rajesh Nayak & Mr. Said Al Hatmi 33 TREASURY & INVESTMENT BANKING Introduction to Foreign Exchange 5,6-7 Oct 12 3 Dr. Salman Nusrat 36 PROCESS MANAGEMENT Preparatory Training for Six Sigma (Green Mr. Sayyed 10,11-12 Jan 12 3 Belt) (New) Mohammed Danish 38 Preparatory Training for Certified Quality Mr. Sayyed Improvement Associate of American Society 25,26-27 Jan 12 3 Mohammed Danish for Quality (ASQ) (New) 38 Quality Assurance in Services Apr 8 2 Ms. Louella Pinto 39 Preparatory Training for Certified Quality Mr. Sayyed Process Analyst of American Society for 10,11-12 May 12 3 Mohammed Danish Quality (ASQ) (New) 39 Certified Manager of Quality/ Organisational Excellence of American Society for Quality (ASQ) (New) 17,18-19 May 12 3 Lean Management in Services (New) 1-2 Jun 8 2 LEGAL, COMPLIANCE & AUDIT Mr. Sayyed Mohammed Danish Mr. Sayyed Mohammed Danish Banking Law of Oman 1-2 Sep 8 2 Dr. K. Rajesh Nayak 42 Fraud Control Sep 8 2 Dr. K. Rajesh Nayak & Mr. Amit Desai 42 Anti-Money Laundering 9-10 Nov 8 2 Mr. Damian O Riordan 43 Effective Internal Audit of Bank Branches 16,17-18 Nov 12 3 Mr. Mohammed Anwar Al Balushi 43 Sohar 16,17-18 Nov Fraud Control Sur 8,9-10 Dec 9 3 Mr. Anis Moosa Al Salalah 4,5-6 Jan Lawati Buraimi 25,26-27 Jan 42 Nizwa 7,8-9 Mar Preparatory Training for Certificate in Combating Financial Crimes of CISI, UK 1,2-3 Dec 12 3 Ms. Joyce Noronha 44 Part-I (New) Preparatory Training for Certificate in Combating Financial Crimes of CISI, UK 14,15-16 Dec 12 3 Ms. Joyce Noronha 44 Part-II (New) Preparatory Training for Certified Fraud Examiner (CFE) Examination of ACFE, USA Part-I (New) 10,11-12 Jan 12 3 Ms. Joyce Noronha 45 Page No ANNUAL TRAINING PLAN

20 PROGRAMME SCHEDULE HUMAN RESOURCES MANAGEMENT Talents Management & Succession Ms. Anupam Arora & 2-3 Feb Planning Mr. Said Al Hamdani Train The Trainer 25,26-27 Apr 12 3 Ms. Anupam Arora 48 INFORMATION TECHNOLOGY & INFORMATION SECURITY MS Excel-Intermediate MS Excel-Advanced Course Title Time Management Using IT Tools Start & End Date 26,27-28 Oct 8,9-10 Dec 23,24-25 May 17,18-19 Jan 15,16-17 Feb 14,15-16 Mar 12,13-14 Oct 21,22-23 Mar Hours MS Outlook (New) 7-8 Mar 8 2 MANAGERIAL SKILLS No. of Days Preparatory Training for Certified Fraud Examiner (CFE) Examination of ACFE, USA 24,25-26 Jan 12 3 Ms. Joyce Noronha 45 Part-II (New) Business Ethics Apr 8 2 Mr. Avadh Kishore 46 Risk Based Audit 10,11-12 May 12 3 Mr. Thomas Totton 46 Mr. Mirza Jamal Ahmed, Mr. Shihab Al Yarobi, Ms. Priya Gopal Mr. Mirza Jamal Ahmed, Ms. Priya Gopal Mr. Shihab Al Yarobi Mr. Mirza Jamal Ahmed Effective Project Management 7,8-9 Sep 12 3 Mr. Sayyed Mohammed Danish 54 Conflict Resolution Sep 8 2 Ms. Anupam Arora 54 Coaching Skills for Managers 7-8 Oct 8 2 Ms. Anupam Arora 55 Time Management Oct 8 2 Ms. Anupam Arora 55 Leadership 26,27-28 Oct Dr. Khurshid Khan 56 Team Management 2,3-4 Nov 12 3 Ms. Anupam Arora 56 Decision Making & Problem Solving 17,18-19 Nov 12 3 Ms. Anupam Arora 57 Business Writing - Module I - Letters 18,19-20 Jan 12 3 Ms. Anupam Arora 57 Business Communication 1,2-3 Feb 12 3 Dr. Binu James Mathew 58 Business Writing - Module II - Memos & s 22,23-24 Feb 12 3 Ms. Anupam Arora 57 Team Building Simulation 1-2 Mar 8 2 Ms. Anupam Arora 58 Business Writing - Module III - Reports 15,16-17 Mar 12 3 Ms. Anupam Arora 57 Business Protocol & Etiquette (New) 4-5 Apr 8 2 Ms. Anupam Arora 59 Break the ice through Creativity & Innovation (New) 8-9 May 8 2 Ms. Anupam Arora 59 Effective Supervisory Skills 16,17-18 May 12 3 Mr. Nabil Al Raisi 60 Motivation at Work (New) May 8 2 Ms. Anupam Arora 60 Page No ANNUAL TRAINING PLAN

21 PROGRAMME SCHEDULE Course Title Start & End Date Hours FINANCE & ACCOUNTING No. of Days Quantitative Techniques for Bankers 6-7 Dec 8 2 Dr. Salman Nusrat 62 Introduction to Accounting 7,8-9 Feb 12 3 Ms. Sujatha Bhat 62 Intermediate Accounting 1,2-3 Mar 12 3 Ms. Sujatha Bhat 63 Preparatory Training for Fundamentals of Financial Services Certification of CISI, 19,20-21 Apr 12 3 Mr. Mohammed Farzan 63 UK (New) Economics for Bankers (New) 1-2 Jun 8 2 Dr. Salman Nusrat 64 ISLAMIC BANKING Islamic Finance for SMEs 12,13-14 Oct 12 3 Mr. Mohammed Farzan 66 Financial Statements for Islamic Banks 5,6-7 Jan 12 3 Mr. Mohammed Farzan 66 Islamic Finance Products 15,16-17 Feb 12 3 Dr. Khurshid Khan 67 Introduction to Islamic Banking (New) 1,2-3 May 12 3 Mr. Mughees Shaukat 67 Page No. External Affiliations ANNUAL TRAINING PLAN

22 client Testimonials Nasser Said Al Bahantah, DGM Human Resources Bank Dhofar CBFS has a profound impact on delivering our people strategy, and through partnership with CBFS, we have been able to achieve over 90% Omanization in our organization. Thanks to CBFS for their continued support in nurturing the local talent through customized training offerings combining global standards with local relevance. Said Al Hamdani, Deputy General Manager, Human resources Ahli Bank SAOG CBFS is considered to be the education and training partner of first choice for banks and other financial companies in Oman. The concerted efforts of the CBFS team towards aligning its training offerings with the changing market dynamics, are of immense value to bankers to upgrade their skill sets and competencies for better work performance and delivery of expected results. The annual training needs analysis is a very effective tool for ongoing stakeholder inputs and communication. We congratulate CBFS on its success and wish the team the very best for continuous engagement and contribution to the industry. Mohammed Al Balushi, Chief Human Resources Officer Al Izz Islamic Bank The relationship of our Bank with CBFS has been steadily growing stronger over the period. We consider the College to be our learning partner of choice, since the quality of their training courses is constantly reviewed and updated to meet the demands and requirement of the banking industry. This is done annually through a Training Needs Analysis which is a very good way to get stakeholder feedback. The Training Department of the College has been very supportive in developing the young Omanis in the Bank to upgrade their knowledge and skills. I look forward to working closely with the College in the days to come to provide increased need based developmental opportunities to our staff. Nabil Abdulla Al Raisi, Head of Training Bank Sohar CBFS has been playing an increasingly pivotal role in meeting the emerging training needs of the banking and financial sector in recent years. Courses offered in new areas of importance such as FATCA, Basel III and social media marketing stand testimony to this. I am confident that the recently launched Certificate in Branch Management course will become an industry standard for this job position in the coming days. It is also heartening to note that the College has extended its training offerings beyond the banking sector to the other elements of the financial sector such as finance and leasing companies, money exchange companies and brokerage companies. The unique combination of high quality training offerings and excellent client service have undoubtedly made the College the training provider of first choice for the banking and financial sector. I wish the College all success and look forward to its long association with my bank. Philip Koshy, General Manager Modern Exchange Company LLC CBFS was our first choice for training our staff in the key areas of Anti-Money Laundering and Counter Terrorism Financing. The training courses have provided an in-depth knowledge of the subject to all our staff, especially Omanis and in turn, helped us in fostering a good compliance environment within our company. We thank the College and look forward to a long association ANNUAL TRAINING PLAN

23 Consumer (Retail) Banking

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26 CONSUMER (RETAIL) BANKING CERTIFICATE IN CUSTOMER SERVICE - MODULE I EXCELLENT CUSTOMER SERVICE Course Date 1,2-3 September Days, 12 Hours Ms. Anupam Arora To understand the behaviours required to provide excellent customer service and commit to delivering the highest level of service to customers Why is it important to serve customers well? What is customer service? Secret of excellent customer service All staff dealing with customers Important Note This course is designed in three modules and participants should attend all the three modules to be eligible for certification RATER model for quality service Customer service in person Customer service on telephone Dealing with complaints Power Point presentation, lecture, group discussions, exercises/activities, case studies, role plays CERTIFICATE IN CUSTOMER SERVICE - MODULE II MANAGING CUSTOMER RELATIONSHIPS Course Date 9-10 September Days, 8 Hours Ms. Anupam Arora To focus on the customer s needs, wants and preferences and ways of managing the relationship with customers Need to Manage Customer Relationships Levels of relationship management Benefits of relationship management All staff dealing with customers Important Note Staff nominated for this course should earlier have attended the Certificate in Customer Service, Module I - Excellent Customer Service at CBFS Relationship based selling Role of Data in Managing Customer Relationships Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos ANNUAL TRAINING PLAN

27 CONSUMER (RETAIL) BANKING CERTIFICATE IN CUSTOMER SERVICE - MODULE III SERVICE MANAGEMENT (A MANGERIAL PERSPECTIVE) Course Date September Days, 8 Hours Mr. Sayyed Mohammed Danish To understand the role of managers in the service process in improving operational efficiency and driving world class levels of performance, while improving customer satisfaction and loyalty The nature of services Service strategy and service process Technology in services Service quality Service process improvement New service development All staff dealing with customers Important Note Staff nominated for this course should earlier have attended the Certificate in Customer Service, Module I - Excellent Customer Service and Module II - Managing Customer Relationships courses at CBFS The service encounter Service facility location and layout Managing capacity and demand in services Managing waiting lines Service supply relationships Service culture Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos SMALL & MEDIUM ENTERPRISE (SME) CREDIT Course Date September Days, 8 Hours Dr. A. V. Arunkumar To understand the special nature of SME financing and strategies to effectively deal with it Definition of SME Importance of SME Challenges in SME lending for banks Types of SME activities Key success factors for SME businessmen Staff of Corporate Banking, Consumer Banking and Credit Risk, Regional Managers, District Managers, Branch Managers (BM), Asst. Branch Managers (ABM) who are involved with lending to SMEs How entrepreneurship plays a key role in SME development SME financing Distinguishable features Risk in SME financing and approaches followed by banks Post finance monitoring and control Power Point presentation, lecture, group discussions, exercises, case studies ANNUAL TRAINING PLAN

28 CONSUMER (RETAIL) BANKING BRANCH BUSINESS & PROFITABILITY MANAGEMENT Course Date 5-6 October Days, 8 Hours Mr. Arshad Nadamal To identify strategies to augment the top line and bottom line at the branch level Drivers of branch profitability Transfer pricing and product profitability A typical profitability statement Loan products profitability Branch Managers (BM), Asst. Branch Managers (ABM) Power Point presentation, lecture, group discussions, exercises, case studies, videos Strategic sales focus Branch SWOT analysis Managing branch balance sheet and income statement Course Date 9,10-11 November Days, 12 Hours Ms. El Shifa Osman To highlight the important aspects of branch operations Cheques in law and practice Management of cash-receipts and payments Account Management New account opening Issue of debit and credit card Remittances BANKING OPERATIONS Power Point presentation, lecture, group discussions, exercises, case studies Branch staff, staff of Operations, Legal, Operational Risk Management (ORM), Compliance and Internal Audit Divisions Standing instructions Stop payment and cheque return Dormant accounts Death, mental incapacity and bankruptcy of a customer ANNUAL TRAINING PLAN

29 CONSUMER (RETAIL) BANKING CARD PRODUCTS (DEBIT & CREDIT CARDS) Course Date November 2015 s 2 Days, 8 Hours Dr. K. Rajesh Nayak & Mr. Amit Desai To understand the features and benefits of card products for effective selling BM, ABM, Staff of Branches, Consumer Banking, Card Operations Evolution of card products Types of cards Features and benefits of debit and credit cards Process flow and settlement Risk management for cards Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos, quiz Course Date 14,15-16 December 2015 SOCIAL MEDIA MARKETING 3 Days, 12 Hours Ms. Anupam Arora To develop an understanding of social media tools and learn how to integrate them with traditional marketing channels to gain competitive advantage and enhance marketing effectiveness Staff of Sales, Marketing and Corporate Communications departments Understanding social media and its power Social media tools (Facebook, Twitter, s, Blogs, YouTube, RSS, Virtual Worlds, Pinterest) Social media and marketing Identifying the interconnection between traditional and social media marketing tools Designing an integrated marketing strategy using this interconnection Power Point presentation, lecture, group discussion, exercises/activities, case studies, videos ANNUAL TRAINING PLAN

30 CONSUMER (RETAIL) BANKING MANAGING CUSTOMER RELATIONSHIP Course Dates s 7,8-9 February 2016 (Buraimi) 14,15-16 February 2016 (Sur) 21,22-23 March 2016 (Salalah) 11,12-13 April 2016 (Nizwa) 16,17-18 May 2016 (Sohar) 3 Days, 9 Hours Buraimi, Sur, Salalah, Nizwa, Sohar Dr. Binu James Mathew (Buraimi and Sur) Dr. Anand S. (Salalah) Mr. Ali Hamdan Al Balushi (Nizwa and Sohar) To focus on the customer s needs, wants and preferences and ways of managing the relationship with customers Understanding customer needs/behaviour What is customer relationship management? SMART relationship with customers Relationship marketing strategy All staff dealing with customers Levels of relationship management Benefits of relationship management Role of communication in relationship building Power Point presentation, lecture, group discussions, exercises/activities, case studies, role plays, videos COMPLAINTS HANDLING & SERVICE RECOVERY Course Date March 2016 s 2 Days, 8 Hours Ms. Anupam Arora & Mr. Abdul Aziz Al Abdul Salam To understand and learn to apply the approaches and behaviours required to handle customer complaints and thereby ensure effective service recovery Complaints and their perspective Procedure for dealing with complaints BM, ABM, Sales/Service Staff in Branches/HO, all staff dealing with customers and customer care divisions Dealing with difficult customers Approaches to service recovery Power Point presentation, lecture, group discussions, exercises/activities, case studies, role plays, videos ANNUAL TRAINING PLAN

31 Corporate Credit and Trade Finance

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34 CORPORATE CREDIT & TRADE FINANCE ANALYSIS & INTERPRETATION OF FINANCIAL STATEMENTS Course Date October Days, 8 Hours Dr. K. Rajesh Nayak To learn the importance of analysing performance of a company, main criteria to be followed in financial analysis and use of the interpretation for economic decisions Introduction to financial statements Techniques of interpretation of financial statements Financial ratios need and importance Relationship officers/managers in Corporate Banking and International Banking Divisions, Corporate Credit Risk Managers/Analysts, Financial Analysts/other staff of Investment Banking Division, Staff of Corporate Remedial Management and Internal Audit Divisions Various types of ratios, their calculation and interpretation Limitations of ratio analysis Power Point presentation, lecture, group discussions, exercises, quiz Course Date 3,4-5 November 2015 TRADE FINANCE 3 Days, 12 Hours Mr. S. N. Harikrishnan To enable participants to understand the role of Letters of Credit (LC) as a payment mechanism in international trade and the provisions relating to examination of documents received under LC Methods of payment/settlement in international trade INCO terms Import documents Front/Back Office staff of Trade Finance Department, Relationship Officers/Managers in Corporate Banking and International Banking, Corporate Credit Risk Managers/ Analysts, staff of Corporate Remedial Management and Internal Audit Divisions LC mechanism and types of LCs Key provisions of Uniform Rules and Procedures (UCP) 600 Key provisions of International Standard Banking Practice (ISBP) Power Point presentation, lecture, group discussions, exercises, quiz ANNUAL TRAINING PLAN

35 CORPORATE CREDIT & TRADE FINANCE CORPORATE CREDIT ANALYSIS Course Dates s January 2016 (Module I) February 2016 (Module II) 8-9 March 2016 (Module III) April 2016 (Module IV) 8-9 May 2016 (Module V) 10 days (40 hours), divided into 5 modules of 2 days (8 hours) each Dr. K. Rajesh Nayak (Modules I, II, V) Prof. S. Sundararajan (Module III) Dr. Anand S. (Module IV) To facilitate a comprehensive understanding of corporate credit function for enabling effective credit related decisions Relationship Officers/Managers in Corporate Banking, Corporate Credit Risk Managers/Analysts, Staff of Corporate Remedial Management and Internal Audit Divisions with experience of less than two years Important Note This course is designed in 5 modules and participants should attend all five modules to be eligible for certification Module I - Introduction to credit and understanding financial statements Module II - Financial statement analysis Ratio analysis Module III - Cash flow analysis Module IV - An Insight into capital expenditure budgeting techniques Module V - Structuring of facilities Power Point presentation, lecture, group discussions, exercises, quiz ADVANCED CORPORATE CREDIT ANALYSIS Course Dates January 2016 (Module I) February 2016 (Module II) March 2016 (Module III) April 2016 (Module IV) May 2016 (Module V) 10 days (40 hours), divided into 5 modules of 2 days (8 hours) each Dr. K. Rajesh Nayak To strengthen the knowledge gained from the Corporate Credit Analysis course for enabling effective credit related decisions Pre-Requisite Participants of this course should have previously attended the Corporate Credit Analysis Course offered by CBFS or have at least 5 years experience in Corporate Credit Module I - Accounting for credit Module II - Financial risk analysis Relationship Officers/Managers in Corporate Banking, Corporate Credit Risk Managers/Analysts, Staff of Corporate Remedial Management and Internal Audit Divisions Important Note This course is designed in 5 modules and participants should attend all five modules to be eligible for certification Module III - Financial risk analysis (contd.) Module IV - Other risk analysis Module V - Loan structuring & management Power Point presentation, lecture, group discussions, exercises, quiz ANNUAL TRAINING PLAN

36 CBFS OFFERS THE FOLLOWING E-LEARNING CERTIFICATION COURSES OF FRANKFURT SCHOOL OF FINANCE AND MANAGEMENT IN OMAN Certified Expert in SME Finance Certified Expert in Micro Finance Certified Expert in Risk Management Preparatory training is also available on in-house basis for each of the above courses. For details, please contact: CBFS Training Department, Ms. Mala Vyas, Head Business Development, Tel: , Extn. 509, Mobile: , ANNUAL TRAINING PLAN

37 Risk Management

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39 OMAN S LARGEST NON BANKING FINANCIAL INSTITUTION Comprehensive Financial Solutions Provider Corporate Loans Bill Discounting Express Business Loans Working Capital Loans Bridge Loans Project Finance Debt Factoring Plant Equipment & Machinery Construction Loans (Factories & Warehouses) Corporate Deposit Lifeline Auto Loans Lifestyle Personal Loans P.O. Box: 1087, Jibroo, Postal Code: 114, Sultanate of Oman Tel.: , Fax: [email protected] 4

40 RISK MANAGEMENT Course Date November 2015 OPERATIONAL RISK MANAGEMENT 2 Days, 8 Hours Mr. Arshad Nadamal To enable participants to get an understanding and feel of operational risk, its impact and its management Risk basics The nature of operational risk Regional Managers, BM, ABM, Staff of Risk Management/ Operational Risk Management (ORM) Divisions Causes and impact of operational risk events Tools for managing operational risk Power Point presentation, lecture, group discussions, exercises, case studies, quiz, videos Course Date 1,2-3 December 2015 RETAIL CREDIT RISK MANAGEMENT 3 Days, 12 Hours Ms. El Shifa Osman To understand the importance of retail credit risk and its influence on bank s profitability Staff of Consumer Banking, Retail/Consumer Credit Risk and Internal Audit Divisions Introduction to retail credit risk management Need for retail credit risk management Approaches to retail credit risk management Power Point presentation, lecture, group discussions, exercises, quiz ANNUAL TRAINING PLAN

41 RISK MANAGEMENT Course Date 8,9-10 December 2015 BASEL II & III 3 Days, 12 Hours Mr. Vaheed Z. Ubaidullah To understand the various provisions of Basel II and Basel III and how their broad consequences will impact banking strategies and activities Definition of capital Credit risk, market risk, operational Risk Capital management How to enhance the return on capital Section heads and staff of Risk Management, Finance and Treasury Stress testing Pillar III Internal capital assessment process Basel III - Provisions and implications Power Point presentation, lecture, group discussions, exercises, quiz Course Date April 2016 OVERVIEW OF RISK MANAGEMENT s 2 Days, 8 Hours Dr. K. Rajesh Nayak & Mr. Said Al Hatmi To enable participants to understand the meaning and concepts of risk and risk management and various types of risks flowing from the Basel agreements All Staff Meaning of risk management Need for risk management Various types of risk and their management Power Point presentation, lecture, group discussions, exercises, case studies. quiz ANNUAL TRAINING PLAN

42 CBFS IS AN ACCREDITED TRAINING PROVIDER FOR THE FOLLOWING ON-LINE CERTIFICATION EXAMINATIONS OF CISI, UK Introduction to Securities and Investments Oman Securities Market Regulations Global Securities Certificate in Operational Risk Global Financial Compliance Combating Financial Crimes Risk in Financial Services Certificate in Derivatives Islamic Finance Qualification (IFQ) For having any of the above courses conducted in your organization, please contact: Ms. Mala Vyas, Head Business Development, Tel: , Extn. 509, Mobile: , ANNUAL TRAINING PLAN

43 Treasury and Investment Banking

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46 TREASURY & INVESTMENT BANKING INTRODUCTION TO FOREIGN EXCHANGE Course Date 5,6-7 October Days, 12 Hours Dr. Salman Nusrat To highlight the role of foreign exchange in present day business scenarios, with special reference to the banking sector in Oman Analysis and implementation of different foreign exchange transactions optimal to Banks Comparative analysis of major world currencies Concept of foreign exchange Concept of exchange rate Description of foreign exchange market Staff of Consumer Banking, Corporate Banking, Treasury, Investment Banking, International Banking and Internal Audit Divisions Major world currencies Spot and forward rates Buying and selling rates Power Point presentation, lecture, group discussions, exercises, case studies, quiz ANNUAL TRAINING PLAN

47 Process Management

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50 Process Management PREPARATORY TRAINING FOR SIX SIGMA (GREEN BELT) Course Date 10,11-12 January Days, 12 Hours Mr. Sayyed Mohammed Danish At the end of the course, the participants should: Identify and measure critical customer requirements Identify and collect non-biased data Lead project teams through the DMAIC process improvement methodology using critical thinking skills Use the Green Belt tools and techniques for error elimination and process simplification Effectively play a Green Belt role in projects Six Sigma Overview Define opportunity What is important? Measure performance How are we doing? Candidates seeking Six Sigma Green Belt certification; quality professionals and frontline supervisors; process owners charged with the responsibility of improving quality and processes at the organizational or departmental level Important Note Please review ASQ requirements before enrolling in this course Analyze opportunity Improve performance Control performance How do we guarantee performance? Power Point presentation, lecture, group discussions, exercises/ activities, case studies, mock examination PREPARATORY TRAINING FOR CERTIFIED QUALITY IMPROVEMENT ASSOCIATE OF AMERICAN SOCIETY FOR QUALITY (ASQ) Course Date 25,26-27 January Days, 12 Hours Mr. Sayyed Mohammed Danish This course is designed to aid in preparation for the CQIA examination Participants will understand how to apply quality standards and technical concepts in support of inspection activities Quality basics Systems & processes Variation Teams Professionals who wish to increase their knowledge of quality improvement and obtain CQIA certification Important Note Please review ASQ requirements before enrolling in this course Roles & responsibility Decision making Continuous improvement Problem solving process Customer-supplier relationships Power Point presentation, lecture, group discussions, exercises/ activities, case studies, mock examination ANNUAL TRAINING PLAN

51 Process Management Course Date April 2016 QUALITY ASSURANCE IN SERVICES 2 Days, 8 Hours Ms. Louella Pinto To understand the critical levers to achieve operational excellence within the retail banking sector Retail banking service delivery Retail banking operations and support Credit policy and granting credit facilities Power Point presentation, lecture, group discussions, exercises/activities, case studies Retail banking staff who continuously interact with customers and who are involved in the processing of different types of retail banking transactions Compliance and risk management Sales and relationship management Establishing underlying capabilities PREPARATORY TRAINING FOR CERTIFIED QUALITY PROCESS ANALYST OF AMERICAN SOCIETY FOR QUALITY (ASQ) Course Date 10,11-12 May Days, 12 Hours Mr. Sayyed Mohammed Danish To provide an understanding of the fundamental concepts of the responsibilities for a quality process analyst so as to prepare for the CQPA examination Basics of quality Problem solving Quality professionals seeking CQPA qualification, looking to enhance their careers and increase their knowledge of quality and also those involved in improvement projects that aim to create more efficient products Important Note Please review ASQ requirements before enrolling in this course Data analysis Customer & supplier relations Power Point presentation, lecture, group discussions, exercises/ activities, case studies, mock examination ANNUAL TRAINING PLAN

52 Process Management CERTIFIED MANAGER OF QUALITY/ ORGANISATIONAL EXCELLENCE OF AMERICAN SOCIETY FOR QUALITY (ASQ) Course Date 17,18-19 May Days, 12 Hours Mr. Sayyed Mohammed Danish Understand the key elements of Quality Management and relate these tools to the role of the Quality Manager Acquire a comprehensive overview of the requirements for effective management of the Quality Assurance Function including its role in supporting the organization s productivity control and improvement efforts Leadership Strategic plan development and deployment Management elements and methods Quality management tools Quality personnel who are preparing for the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) examination or want to further develop their professional development Important Note Please review ASQ requirements before enrolling in this course Customer-focused organizations Supply chain management Training and development Power Point presentation, lecture, group discussions, exercises/activities, case studies Course Date 1-2 June 2016 LEAN MANAGEMENT IN SERVICES 2 Days, 8 Hours Mr. Sayyed Mohammed Danish At the end of the course, the learners should know: What is Lean - its measurable benefits and how it can be applied to service and transactional operations How to construct value stream maps How to identify and reduce waste in processes Learn how lean principles, tools and techniques can be applied to service processes to improve customer satisfaction Learn how to establish a sustainable lean culture Key concepts of quality, process improvement and core concepts of lean thinking This training will be of most benefit to managers and staff of service organizations who: Want to learn how to employ lean tools and techniques to reduce costs and delivery times, and drive customer satisfaction and profitability Want to leverage powerful lean problemsolving tools to manage projects more successfully, drive greater value or enhance continuous improvement initiatives Methodology and tools to apply lean in service organization Building and sustaining a lean service strategy Power Point presentation, lecture, group discussions, exercises/ activities, case studies, mock examination ANNUAL TRAINING PLAN

53 Legal, Compliance and Audit

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56 LEGAL, COMPLIANCE & AUDIT Course Date 1-2 September Days, 8 Hours BANKING LAW OF OMAN Dr. K. Rajesh Nayak To enable participants to become aware of important provisions of the Banking Law of Oman that affects the functioning of banks in the country All staff General provisions Central Bank of Oman Currency Regulation of banking Bank deposits and collections Power Point presentation, lecture, group discussions, exercises, quiz Course Dates s s FRAUD CONTROL September 2015 () 16,17-18 November 2015 (Sohar) 8,9-10 December 2015 (Sur) 4,5-6 January 2016 (Salalah) 25,26-27 January 2016 (Buraimi) 7,8-9 March 2016 (Nizwa) 2 Days, 8 Hours () 3 Days, 9 Hours (Regional), Sohar, Sur, Salalah, Buraimi, Nizwa Dr. K. Rajesh Nayak & Mr. Amit Desai () Mr. Anis Moosa Al Lawati (Regional Centres) To impart skills to recognize, identify and manage the risk of fraud in the banking context Need for fraud control Causes of fraud Detection and prevention of frauds Power Point presentation, lecture, group discussions, exercises, case studies, videos Staff of Consumer Banking, Corporate Banking, Legal, Compliance, Operational Risk, Risk Management and Internal Audit Divisions ANNUAL TRAINING PLAN

57 LEGAL, COMPLIANCE & AUDIT Course Date 9-10 November 2015 ANTI-MONEY LAUNDERING 2 Days, 8 Hours Mr. Damian O Riordan To provide participants with a knowledge of the concept of Anti-Money Laundering (AML), and how to implement an effective AML strategy Meaning of money laundering Stages in money laundering Customer due diligence and Know Your Customer (KYC) Power Point presentation, lecture, group discussions, case studies, quiz Staff of Consumer Banking, Corporate Banking, Legal, Compliance, ORM and Internal Audit Divisions Monitoring of suspicious transactions Money Laundering Law of Oman EFFECTIVE INTERNAL AUDIT OF BANK BRANCHES Course Date 16,17-18 November Days, 12 Hours Mr. Mohammed Anwar Al Balushi To enable participants to get a basic understanding of the process of Internal Audit of the bank branches Staff of branches and Internal Audit Division Role of internal audit in branch operations Review of branch banking operations Selection of audit sampling Risk rating Power Point presentation, lecture, group discussions, case studies, quiz, videos ANNUAL TRAINING PLAN

58 LEGAL, COMPLIANCE & AUDIT PREPARATORY TRAINING FOR CERTIFICATE IN COMBATING FINANCIAL CRIMES OF CISI, UK PART - I Course Date 1,2-3 December Days, 12 Hours Ms. Joyce Noronha Upon completion of the training, participants will : Understand how globalization impacts on the scale, likelihood and mechanics of financial crime Understand types of Predicate offence Know why market abuse may be considered to constitute or be related to financial crime Know the role of international agencies in combating money laundering Understand the main provisions of the United Nations International Convention for the Suppression of the Financing of Terrorism The background and nature of financial crimes Predicate offences Staff from Compliance, Internal Audit, Risk and Customer Relations Important Note Participants will have to write a mock assessment of 50 marks at the end of the session Money laundering Terrorist financing Power Point presentation, lecture, group discussions, exercises, case studies, mock assessment PREPARATORY TRAINING FOR CERTIFICATE IN COMBATING FINANCIAL CRIMES OF CISI, UK - PART - II Course Date 14,15-16 December Days, 12 Hours Ms. Joyce Noronha Upon Completion of the training participants will : Understand the nature, significance and impact of corruption Know the difference between bribery and corruption Understand the circumstances under which Directors and senior officers of a corporation may be found liable Understand governmental and quasi-governmental approaches to combating financial crime Understand the importance of asset recovery for prevention, deterrence and justice Corruption Bribery Staff from Compliance, Internal Audit, Risk and Customer Relations Important Note Participants will have to write a mock assessment of 50 marks at the end of the session Combating financial crime The role of the private sector Power Point presentation, lecture, group discussions, exercises, case studies, quiz, mock assessment ANNUAL TRAINING PLAN

59 LEGAL, COMPLIANCE & AUDIT PREPARATORY TRAINING FOR CERTIFIED FRAUD EXAMINER (CFE) EXAMINATION OF ACFE, USA - PART - I Course Date 10,11-12 January Days, 12 Hours Ms. Joyce Noronha To outline a four major disciplines that comprise the fraud examination body of knowledge: Why people commit fraud and ways to prevent it Types of fraudulent financial transactions incurred in accounting records Fraud prevention & deterrence Financial transactions & fraud schemes Staff from Compliance, Internal Audit, Risk, Staff aiming to take the CFE examination Important Note Participants will have to write a mock assessment of 50 marks at the end of the session Power Point presentation, lecture, group discussions, exercises, case studies, quiz, mock assessment PREPARATORY TRAINING FOR CERTIFIED FRAUD EXAMINER (CFE) EXAMINATION OF ACFE, USA - PART - II Course Date 24,25-26 January Days, 12 Hours Ms. Joyce Noronha To outline the remaining of the four major disciplines that comprise the fraud examination body of knowledge: The interviewing process, taking statements, obtaining information from public records, tracing illicit transactions, evaluating deception and report writing Legal ramifications of conducting fraud examinations, including criminal and civil law, rules of evidence, rights of the accused and accuser and expert witness matters Investigation Law Staff from Compliance, Internal Audit, Risk, Staff aiming to take the CFE examination Important Note Participants will have to write a mock assessment of 50 marks at the end of the session Power Point presentation, lecture, group discussions, exercises, case studies, quiz, mock assessment ANNUAL TRAINING PLAN

60 LEGAL, COMPLIANCE & AUDIT Course Date April Days, 8 Hours Mr. Avadh Kishore BUSINESS ETHICS To enable participants to understand business ethics and its relevance in organizations Relevance of business ethics Guidelines for managing ethics in the workplace Key roles and responsibilities in ethics management Power Point presentation, Lecture, group discussions, exercises, case studies, videos Course Date 10,11-12 May Days, 12 Hours Mr. Thomas Totton RISK BASED AUDIT To enable participants to get a basic understanding of the concept of Risk Based Internal Audit (RBIA) and how to implement it on a practical level What is Risk Based Audit? Likelihood and impact Adding value Risk management Control environment Lecture, Power Point presentation, group discussions, exercises, case studies Decision makers who wish to create an ethical climate in their organizations and senior managers who encounter ethical issues in everyday operations Tools for ethics - Code of Ethics, Code of Conduct, policies and procedures, training Resolving ethical dilemmas Staff of risk management, compliance and internal audit divisions with at least 4 years of experience Risk identification Prioritization of audit areas Allocation of audit staff Risk based supervision of banks What next for Risk Based and Audit ANNUAL TRAINING PLAN

61 Human Resource Management Training & Development

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64 HUMAN RESOURCES MANAGEMENT TALENT MANAGEMENT & SUCCESSION PLANNING Course Date 2-3 February 2016 s 2 Days, 8 Hours Ms. Anupam Arora & Mr. Said Al Hamdani To develop an understanding of talent management & succession planning strategies and related issues Staff of HRD/Other functions who are involved in HR matters Meaning and purpose of talent management Critical issues in talent management strategy Meaning and purpose of succession planning Key elements in succession planning Power Point presentation, lecture, group discussions, exercises, case studies Course Date 25,26-27 April Days, 12 Hours Ms. Anupam Arora TRAIN THE TRAINER To develop an understanding of training process and how to plan and deliver effective trainings HR staff / other staff involved in providing training Importance of training Trainer qualities Using adult learning techniques & different learning styles Identifying training needs Preparing & planning for training Tips for overcoming nervousness Power Point presentation, lecture, group discussion, exercises/activities, case studies ANNUAL TRAINING PLAN

65 Information Technology & Information Security

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68 INFORMATION TECHNOLOGY & INFORMATION SECURITY MS EXCEL INTERMEDIATE Course Dates s 26,27-28 October ,9-10 December 2015 (repeat) 23,24-25 May 2016 (repeat) 3 Days, 12 Hours Mr. Mirza Jamal Ahmed Mr. Shihab Al Yarobi Ms. Priya Gopal To develop understanding of the ways in which MS Excel can be used to support organizations activities All staff Creating a worksheet and an embedded chart Formula, functions formatting and web queries What-if analysis, charting and working with large worksheets Financial functional data tables, authorization schedules and hyperlinks Power Point presentation, lecture, lab work MS EXCEL ADVANCED Course Dates s 17,18-19 January ,16-17 February 2016 (repeat) 14,15-16 March 2016 (repeat) 3 Days, 12 Hours Mr. Mirza Jamal Ahmed Ms. Priya Gopal To help the participants learn advanced functionality of MS Excel so that they can create effectiveness and efficiencies at their job environment Advanced techniques to arrange and retrieve required data Handling multiple worksheets and workbooks in a business environment All staff Important Note Participants should have earlier attended the MS Excel - Intermediate course, as basic concepts will not be discussed in this course Pivot table handling Creating efficiencies through macro Power Point presentation, lecture, lab work ANNUAL TRAINING PLAN

69 Course Dates INFORMATION TECHNOLOGY & INFORMATION SECURITY TIME MANAGEMENT USING IT TOOLS 12,13-14 October ,22-23 March 2016 (repeat) 3 Days, 12 Hours Mr. Shihab Al Yarobi To understand and implement a total approach to time management by leveraging on technology The principles that optimize the management of work by technology Get very friendly with your keyboard Setting up Tasks as an Action - List Manager Use the task speed keys Time-specific actions, day-specific actions Day-specific information Putting the Calendar and tasks together functionally Organizing page The fundamental success factor Power Point presentation, lecture, lab work Course Date 7-8 March Days, 8 hours Mr. Mirza Jamal Ahmed To help participants learn how to communicate effectively using MS Outlook. Add and use contacts Calendar basics Fonts, hyperlinks, and spell check Recall and replace sent messages Send automatic replies when you re out of the office Send and open attachments The ins and outs of BCC Use instant search to find calendar items Use instant search to find contacts Use instant search to find messages and text Using the Outlook Web App Power Point presentation, lecture, lab work MS OUTLOOK All staff Operate from zero base How to get to empty Speeding up addressing Utilizing the Notes Functionality for Useful Lists Page How it works as a list manager Tips about Contacts page Get control of your new inputs Mobility Setting up synchronization to the mobile phone or PDA All staff Add holidays to your calendar Simple ways to clean up Outlook Great timesavers in Outlook Create or delete a search folder Import and export vcards to Outlook contacts Reach out with contact groups (distribution lists) Send or delete an stuck in your outbox Take calendars to the next level Track with read receipts Password protect your mailbox Use rules to manage your Archiving items in Outlook ANNUAL TRAINING PLAN

70 Have you chosen your future career path? M.Sc. in Managing Human Resources (MHR) (New) Master in Finance (M.Sc. Finance) (New) Master in Business Administration (MBA) Master s Degree University of Strathclyde - UK S C F B Management Business (Human Resources) Business (Accounting) Marketing Pearson - UK Higher National Diploma (HND) Accounting: ACCA Management Accountants: CIMA Professional Certificates Insurance: CII (New) Choose your path now: Association of Chartered Certified Accountant - UK Chartered Istitute of Management Accountants - UK Chartered Insurance Istitute - UK B.Sc. (Hons) Accounting & Finance Bachelor of Business & Management Bachelor s Degree B.Sc. Islamic Finance B.Sc. Banking & Finance B.Sc. Accounting, Auditing and Finance B.Sc. Business Administration University of Bradford - UK CBFS OmanCBFS

71 Managerial Skills

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73 Your local bank with regional presence Knowledge empowers you. The learning opportunities at ahlibank never cease. Every day, is a fresh new learning in equipping young banking graduates to meet new challenges, head on! As the winner of the Best Bank in Oman for the 4th consecutive year, ahlibank s determined approach to excellence goes beyond just banking. In a strategic alliance with Oman s premier College of Banking and Financial Studies (CBFS), ahlibank remains committed in providing the best banking and financial expertise, training and skill development to the young graduates. An ambitious step in paving the way towards achieving their dreams!

74 Managerial Skills Course Date 7,8-9 September 2015 EFFECTIVE PROJECT MANAGEMENT 3 Days, 12 Hours Mr. Sayyed Mohammed Danish By the end of this course, the participants will be able to: Recognise when it is appropriate to adopt project approach to managing their workload Confidently plan, organise and document a project by using a wide variety of tools that add value to the project management process Tailor their approach to projects of varying size and complexity What is a project? Defining a project Staff involved in managing projects/who are members of project teams Planning a project Implementing a project Closing and reviewing a project Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos Course Date September Days, 8 Hours Ms. Anupam Arora CONFLICT RESOLUTION To understand the meaning of conflict and learn how to manage different types of conflicts Divisional / Section Unit Heads, Regional / District / Area Managers, BM, ABM, Team Leaders Meaning of conflict Types and sources of conflict Levels of conflict Managing interpersonal conflict Managing team and organizational conflict Power Point presentation, lecture, group discussions, exercises/activities, case studies, role plays, videos ANNUAL TRAINING PLAN

75 Managerial Skills Course Date 7-8 October 2015 COACHING SKILLS FOR MANAGERS 2 Days, 8 Hours Ms. Anupam Arora To understand the importance of coaching and learn to apply coaching techniques to develop the team members Divisional / Section Unit Heads, Regional / District / Area Managers, BM, ABM, Team Leaders Important Note Participants should have good communication skills What is coaching? Different coaching styles Essentials of a good coach The coaching process Overcoming coaching problems Power Point presentation, lecture, group discussions, exercises/activities, case studies, role plays, videos Course Date October 2015 TIME MANAGEMENT 2 Days, 8 Hours Ms. Anupam Arora To develop an understanding of time management principles and apply them to increase personal effectiveness All staff Meaning and importance of time management Active vs reactive tasks Analysing use of time and energy cycles Time wasters and their control Goal setting, planning, organizing and prioritizing Some crucial questions Power Point presentation, lecture, group discussions, exercises/activities, case scenarios, videos ANNUAL TRAINING PLAN

76 Managerial Skills Course Date 26,27-28 October Days, 19.5 Hours Dr. Khurshid Khan LEADERSHIP To help participants discover their leadership style and enable them to lead with confidence to foster effective teamwork by inspiring, empowering, motivating and engaging their people Evolution of leadership Why should anyone be led by you? Leadership styles Kouzes and Posner model of leadership Emotional Intelligence Senior Managers with people management responsibilities Motivating & inspiring Team leadership Influencing Persuading, framing information for buy-in Delegating and empowering Leading change Power Point presentation, lecture, group discussions, exercises/activities, case studies, role plays, videos Course Date 2,3-4 November Days, 12 Hours Ms. Anupam Arora TEAM MANAGEMENT To develop an understanding of team management and its importance in quality management and efficiency Importance of teams in organizations Work groups and work teams Stages in team building Divisional Unit Heads, Team Leaders, Regional / District / Area Managers, BM, ABM, Managers who are leading, managing large or small teams Characteristics of effective teams Role of team leader and members Developing and managing the team Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos ANNUAL TRAINING PLAN

77 Managerial Skills DECISION MAKING & PROBLEM SOLVING Course Date 17,18-19 November Days, 12 Hours Ms. Anupam Arora To maximize effectiveness of decision making with particular reference to problem solving Divisional / Section Unit Heads, Regional / District / Area Managers, BM, ABM, Team Leaders Meaning & importance of decision making The decision making process Types and styles of decision making Barriers to decision making Problem solving process and approaches Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos BUSINESS WRITING Course Dates 18,19-20 January 2016 (Module I) 22,23-24 February 2016 (Module II) 15,16-17 March 2016 (Module III) 9 Days, 36 Hours divided into 3 modules of 3 days (12 hours) each Ms. Anupam Arora To enhance the business writing skills of the participants to enable them to be more effective in their business communications Module I Principles of business writing Different types of business letters Structure, layout & styles of presentation Planning of a letter Module II Essentials of s and memos Structure & layout of s and memo Planning of s and memo management & etiquette Staff having a good basic level of English knowledge Important Note This course is designed in three modules and participants should attend all the three modules to be eligible for certification Module III Reports & presentation of information Various types of data & reports Format, layout & design of reports Planning & writing a report Power Point presentation, lecture, group discussions, exercises/activities ANNUAL TRAINING PLAN

78 Managerial Skills Course Date 1,2-3 February 2016 BUSINESS COMMUNICATION 3 Days, 12 Hours Dr. Binu James Mathew To make participants effective users of business communication (written & online) and enhance their oral communication skills Staff having a good basic level of English knowledge Principles of business correspondence Oral communication skills at workplace (face to face and on telephone) Types of letters and memos (electronic/paper) Structures, layout and styles of presentation Effective language in formal communication Planning of letters, memos and s Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos Course Date 1-2 March 2016 TEAM BUILDING SIMULATION 2 Days, 8 Hours Ms. Anupam Arora To help participants develop an understanding of team skills using team based simulations a. The Communication Derailed game Importance of communication in teams Communication issues that occur during team interactions Game based simulation, Power Point presentation, group discussions Divisional / Section Unit Heads, Regional / District / Area Managers, BM, ABM, Team Leaders b. The Jungle Escape game Characteristics of effective teams Important elements of inter-team functioning ANNUAL TRAINING PLAN

79 Managerial Skills Course Date 4-5 April 2016 BUSINESS PROTOCOL & ETIQUETTE 2 Days, 8 Hours Ms. Anupam Arora To understand and learn the business protocol required for success in business development Business etiquette s, telephone and other means of communication Branch Managers, Assistant Branch Managers, Sales / Services staff in Branches / Head office Communicating for success Networking for business Power Point presentation, lecture, group discussion, exercises/activities, case studies, role plays BREAK THE ICE THROUGH CREATIVITY & INNOVATION Course Date 8-9 May Days, 8 Hours Ms. Anupam Arora To develop an understanding of process of creativity and apply the techniques to working environment What is creativity? The creative process All Staff Creativity and innovation Applying creativity to work Power Point presentation, lecture, group discussion, exercises/activities, case studies, videos ANNUAL TRAINING PLAN

80 Managerial Skills Course Date 16,17-18 May 2016 EFFECTIVE SUPERVISORY SKILLS 3 Days, 12 Hours Mr. Nabil Al Raisi To highlight strategies to have happier and more productive employees The role of managers Training Divisional / Section Unit Heads, Regional / District / Area Managers, BM, ABM, Team Leaders The workplace culture Motivation - Cash and non-cash incentives Retention Power Point presentation, lecture, group discussions, exercises/activities, case studies, videos Course Date May 2016 MOTIVATION AT WORK 2 Days, 8 Hours Ms. Anupam Arora To develop an understanding of effective motivation and explore various ways of making the job motivational What is motivation? Motivational theories Divisional / Unit Heads, Team Leaders, Regional / District / Area Managers, BMs & ABMs, Managers who are leading / Managing large or small teams The role of motivator Making the job motivational Power Point presentation, lecture, group discussion, exercises/activities, case studies, videos ANNUAL TRAINING PLAN

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84 Finance & Accounting QUANTITATIVE TECHNIQUES FOR BANKERS Course Date 6-7 December Days, 8 Hours Dr. Salman Nusrat To develop the analytical skills taking into account the basics of mathematics and statistics All staff Part I Mathematics Simple and compound interest Annuities Present values Part II - Statistics Importance of statistical analysis Central tendency and its applications Dispersion and its applications Power Point presentation, lecture, group discussions, exercises Course Date 7,8-9 February 2016 INTRODUCTION TO ACCOUNTING 3 Days, 12 Hours Ms. Sujatha Bhat To understand the fundamental accounting concepts and process All staff Introduction to book-keeping Systems of book-keeping Double entry book-keeping Journal Rule of debits and credits Ledger and trial balance Preparation of simple income statement and balance sheet Power Point presentation, lecture, group discussions, exercises ANNUAL TRAINING PLAN

85 Finance & Accounting Course Date 1,2-3 March 2016 INTERMEDIATE ACCOUNTING 3 Days, 12 Hours Ms. Sujatha Bhat To understand the accounting process with regard to preparation of financial statements Overview of accounting principles and concepts Preparation of statement of sole-trader All staff Important Note Participants should have earlier attended Introduction to Accounting course at CBFS Preparation of company financial statements Preparation of cash flow statement at a glance Preparation of published accounts in line with IFRS Power Point presentation, lecture, group discussions, exercises PREPARATORY TRAINING FOR FUNDAMENTALS OF FINANCIAL SERVICES CERTIFICATION OF CISI, UK Course Date 19,20-21 April Days, 12 Hours Mr. Mohammed Farzan To provide candidates with an introduction to the basics of financial services Introduction - saving and borrowing Banking Equities New staff especially those who are registered with CISI for the Fundamentals of Financial Services online examination Bonds Markets Other areas of financial services Power Point presentation, lecture, group discussions, exercises, mock examination ANNUAL TRAINING PLAN

86 Finance & Accounting Course Date 1-2 Jun 2016 ECONOMICS FOR BANKERS 2 Days, 8 Hours Dr. Salman Nusrat To understand the meaning of economic terminology, the discipline of economic reasoning, data and information and its use to examine contemporary economic issues, apply economic principles to important questions in the financial services industry The economic problem; scarce resources, unlimited wants, opportunity costs The concepts of demand and supply Unemployment and inflation Business cycle All staff Power Point presentation, lecture, discussions, exercises/activities, case studies Role of central banks Aggregate demand and aggregate supply Expenditure analysis Monetary and fiscal policy Money and financial markets Sponsored Chapters ANNUAL TRAINING PLAN

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90 Islamic Banking Course Date 12,13-14 October 2015 ISLAMIC FINANCE FOR SMEs 3 Days, 12 Hours Mr. Mohammed Farzan To enable the participants to understand Islamic financing principles and tools of delivering dedicated financing for SMEs Staff handling Islamic banking and business Overview of SME financing in the Middle East Current facilities extended by Islamic banks Islamic financing principles Power Point presentation, lecture, group discussions, exercises, case studies, quiz Various financing options available for SMEs under Islamic banking context Risk factors involved in SME credit Steps taken by Islamic banks to mitigate the risks FINANCIAL STATEMENTS FOR ISLAMIC BANKS Course Date 5,6-7 January Days, 12 Hours Mr. Mohammed Farzan To develop an understanding of the accounting issues in Islamic Finance Staff handling finance and accounting related aspects of Islamic banking business The conceptual framework of International Financial Reporting Standards (IFRS)/International Accounting Standards (IAS) The main financial statements prepared by companies to report their financial performance Need for Islamic accounting standards and the role and responsibilities of AAOIFI in setting Islamic accounting standards Conditions realising recognition of revenue Basic accounting treatment of the main Islamic contracts: Murabaha ; Mudaraba ; Musharaka ; Salam ; Ijara Different accounting interpretations of the IFRS used with Islamic investment accounts Methods of calculating Zakat and accounting treatment Power Point presentation, lecture, group discussions, exercises, case studies, quiz ANNUAL TRAINING PLAN

91 Islamic Banking Course Date 15,16-17 February 2016 ISLAMIC FINANCE PRODUCTS 3 Days, 12 Hours Dr. Khurshid Khan To understand the application of the underlying principles of Islamic finance in structuring products and services Staff Working in Islamic Finance Function in banks UNDERLYING PRINCIPLES OF ISLAMIC FINANCE: a. Prohibitions and Business Ethics: Riba, Maysir/Qimar Gharar, Haram/Halal, Zakat b. Islamic Contracts MODES OF ISLAMIC FINANCE (Loan Products): a. Murabaha, Tawarruq and Bai al Istijrar b. Istisna and Salam c. Ijara and its various structures d. Musharka and Mudarba e. Shariah Compliant Credit Cards f. Islamic Trade Finance MODES OF SOURCING FUNDS (Deposit Products): a. Wadia Deposits b. Current Accounts: Amanah, Qard Hassan etc. c. Savings Accounts: Reverse Mudarba d. Investment Accounts: Mudarba Mutlaqa, Wakala SUKUK TAKAFUL Power Point Presentation, Lecture, Group Discussions, Case Studies, Exercises Course Date 1,2-3 May 2016 INTRODUCTION TO ISLAMIC BANKING 3 Days, 12 Hours Mr. Mughees Shaukat To study the objective and philosophy of Islamic banking and finance To examine Islamic principles in conducting economic activities To compare Islamic and western financial and banking systems To examine the impact of Islamic Banking on equity & efficiency Prospects, core issues and challenges The roots of Islamic banking & finance, economic institutions and rules Financial prohibitions in Islamic Muamalat Financial intermediation & instruments Staff working in Islamic finance function in banks The Islamic financial and banking system prospects Governance in Islamic banking Challenges needing confrontation for the industry, globally and domestically Power Point presentation, lecture, group discussions, exercises/activities ANNUAL TRAINING PLAN

92 TRAINING OFFERINGS ON ISLAMIC FINANCE (WITH BIBF) No Course Title Delivery Days 1 Introduction to Islamic Banking and Finance - Level Introduction to Islamic Banking and Finance - Level Introduction to Islamic Banking and Finance - Level Ijarah and its Applications 2 5 Islamic Mutual Funds 2 6 Shariah for Bankers 3 7 Murabaha and its Applications 2 8 Istisna and its Applications 2 9 Islamic Economics for Bankers 2 10 Foundations of Strategic Management from an Islamic Perspective 3 11 Fundamentals of Shariah Auditing 3 12 Fundamentals of Shariah Auditing (Arabic) 3 13 Musharakah-Mudharaba and their Applications 2 14 Introduction to Waqf and Philanthropy 2 15 Shariah Standards of AAOIFI 3 16 Structuring Sukuk 3 17 Islamic Documentation Structure 4 18 Structuring Islamic Products 3 19 Islamic Project Finance 3 20 Islamic Asset Securitisation 3 21 Islamic International Trade Finance 3 22 Islamic Banking Supervision Basel II/III and Capital Adequacy 3 23 Islamic Liquidity and Treasury Management 3 24 Islamic Credit Cards 3 25 The Estate and Inheritance Law for Bankers (Arabic) 3 26 Arbitration and Legal Analysis of Islamic Financial Contracts (Arabic) 4 27 Islamic Banking Ethics and Corporate Governance 3 28 Islamic Asset Management 3 29 Islamic Finance for the Media 2 30 Sukuk Portfolio Management 3 31 Risk Management for Islamic Financial Institutions 3 32 Marketing Islamic Financial Products 3 33 Hedging in Islamic Finance: Concept, Strategies and Instruments 3 34 Convergence of Islamic Capital and the Halal Market Economy 3 35 Islamic Wealth Management 3 Ms. Mala Vyas, Head Business Development, Tel: , Extn. 509, Mobile: , [email protected] ANNUAL TRAINING PLAN

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94 Customsied Courses

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96 CERTIFICATE IN BRANCH MANAGEMENT CBFS is offering a new innovative qualification for retail banking branch managers and aspirants, based on the current job requirements. The Certificate in Branch Management is a recommended minimum qualification by the Central Bank of Oman (CBO) for existing branch managers as well as for assistant branch managers aspiring to be branch managers in Oman. Successful participants will be equipped with sound knowledge in the theories, techniques and applications of branch management. The ultimate objective is to orient participants to best practices in branch management. Covering all relevant topics (both functional and behavioral), the Course is the first of its kind in the Sultanate of Oman and is designed to include a local and international feel and flavor. Benefits: Provides participants with the complete suite of knowledge and skills required for success in the role of a branch manager. Builds up a talent pool of branch managers who will serve as business leaders Modular-facilitates better organization of learning concepts Is administered in a phased manner with assessments to reinforce learning Delivered by a team of experienced resource persons Participants will have access to pre-reading material for additional self-knowledge Successful candidates will be awarded the certificate in Branch Management Target participants: Those who are already in the position of Branch Managers Those who are Assistant Branch Managers and are aspiring to become Branch Managers/ have been identified by their bank management to become Branch managers in the near future. Admission Criteria: Banking experience of at least 3 years Minimum of University Bachelors or Diploma qualification with medium of study being English Ability to speak and write fluent English The acceptance of all nominations is at the sole discretion of CBFS ANNUAL TRAINING PLAN

97 CERTIFICATE IN BRANCH MANAGEMENT COURSE DETAILS: : Twenty days (120 hours) to cover ten modules (Two days per module, 8 AM to 2 PM) Methodology: Power Point presentation, lecture, interactive group discussions, case studies, exercises/ activities, videos Medium of instruction: English Attendance: 100% attendance on all days of the training. Punctuality on all days. Assessment: One hour examination for applicable modules consisting of objective type questions (Multiple Choice/True or False) and short questions (Theory and numeric, as applicable) to be held at the end of the second day of the concerned module. Participants must obtain a minimum of 60% marks in the assessment to pass that Module. Certificate of Completion A candidate who fulfills the attendance requirements and scores 60% or above in all the assessments will be deemed to have completed the course and will be eligible for the award of the Certificate of Branch Management. ANNUAL TRAINING PLAN

98 CERTIFICATE IN BRANCH MANAGEMENT Content Highlights: Sr.No. MODULE TITLE MODULE DESCRIPTION PART 1 BANKING BUSINESS 1 Banking Environment and Products 2 Risk Management at the Branch Level 3 Financial and Quantitative Analysis 4 Marketing Bank Products and Services Pre-Reading Highlights of Oman Economy, Omani Banking Sector Quiz on Pre-Reading Critique of retail Banking products Selling points of Savings, Current, Fixed Deposits, Personal Loans, Credit Cards. Mortgages and their impact on branch profitability (Including reference to the relevant provisions of The Banking Law of Oman ) Overview of Islamic Banking Global Islamic banking industry-growth and prospects, conventional v/s Islamic Banking, regulators, Islamic banking models for conventional banks Assessment Pre-Reading Overview of Risk Management and Basel Accord Quiz on Pre-Reading Operational Risk Meaning and need for Operational Risk (OR), causes of OR-People, processes, systems, external events, key areas of OR at the branch level and ways to manage them, techniques of ORM-Risk Self-Assessment (RSA),Key Risk Indicators (KRI), Incident Reporting, fraud risk management, importance of code of conduct and whistleblowing Assessment Pre-Reading Bank Financial Statements, Transfer Pricing Concept Quiz on Pre-Reading Bank profitability Introduction to bank financial statements, Risk classification, Income recognition, Provisioning Branch profitability increasing branch profitability-increasing interest income and non-interest income, 5 Cs of good credit, cost management Assessment PART 2 SALES AND MARKETING Pre-Reading Steps in Buyer Decision Making, Market Research Methods Quiz on Pre-Reading Marketing Process Difference between sales and marketing, marketing mix-the 4 Ps (Product, Price, Promotion, Place) and the additional 3 Ps for service sector (People, Processes and Physical Ambience), SWOT analysis of the branch, segmentation and targeting Assessment ANNUAL TRAINING PLAN

99 CERTIFICATE IN BRANCH MANAGEMENT 5 Customer Relationship Management 6 Managing the Sales Team 7 Self-Management and Communication I 8 Self-Management and Communication II 9 Decision Making and Problem Solving 10 Emotional Intelligence (EI) and Leadership Pre-Reading Cross Selling and Up Selling Quiz on Pre-Reading Managing Customer Relationships SMART relationship with customers, relationship marketing strategy, levels of relationship management, benefits of relationship management, product vs Service oriented perceptions and expectations, role of communication in relationship building, lifetime value of a customer Assessment Pre-Reading- Teams v/s Groups, Stages in Team Development, Understanding Team Differences Quiz on Pre-Reading Sales Team Management Characteristics of effective sales teams, managing and measuring performance of sales teams, motivation and feedback, rewards, team development Assessment PART 3 MANAGEMENT AND LEADERSHIP Pre-Reading Increasing Personal Effectiveness -I Quiz on Pre-Reading Time Management Meaning & importance of time/activity management, the Eisenhower principle and prioritisation, analyzing use of time & energy cycles, time wasters and their control Pre-Reading Increasing Personal Effectiveness -II Quiz on Pre-Reading Oral Communication Skills Meaning and types of communication, the face- to- face communication process, effective listening, body language, telephone skills Coaching Skills Significance of coaching, key success factors in coaching, steps in coaching Meaning of decision making, importance of decision making, steps in decision making, Types of decision making, challenges in decision making and how to overcome them, problem solving process & approaches Pre-Reading- Leadership Styles, Principles of Feedback, Staff Engagement Quiz on pre-reading Managing with EI Overview of EI, EI and leadership, impact of EI on business, managing change, motivation, handling stress For having the above course conducted in-house for your organization, please contact: CBFS Training Department, Ms. Mala Vyas, Head Business Development, Tel: , Extn. 509, Mobile: , [email protected] ANNUAL TRAINING PLAN

100 GRADUATE DEVELOPMENT PROGRAM Benefits: This training course will provide participants an all-round exposure to various aspects of banking & financial services and provide a sound foundation to their banking career. Who will benefit? Newly recruited staff/existing staff with less than 2 years experience : Twenty days (120 hours) to cover ten modules (Two days per module, 8 AM to 2 PM) Methodology: Power Point presentation, lecture, interactive group discussions, case studies, hands on exercises/ activities, Medium of instruction: English Attendance: 100% attendance on all days of the training. Punctuality on all days ANNUAL TRAINING PLAN

101 GRADUATE DEVELOPMENT PROGRAM Content Highlights: No. MODULE DETAILS 1 Banking Law of Oman General provisions, Central Bank of Oman (CBO), currency, regulation of banking, bank deposits and collections 2 Corporate Banking Types of corporate credit, Understanding corporate financial statements, comparative analysis, trend analysis, ratio analysis 3 Introduction to Trade finance Meaning of international trade and parties thereto, INCOTERMS, types of LC, opening of LC, scrutinizing documents under LC, LG 4 Overview of Risk management Meaning of risk, need for risk management, various types of risks and their management 5 Introduction to foreign exchange Meaning of foreign exchange, global forex markets, buying and selling of currencies, spot rates and forward rates, primer of key treasury products 6 Sales and marketing Buying motives, selling v/s marketing, features of service marketing, marketing mix, market research, market segmentation, targeting and positioning, cross selling and up selling, environmental analysis 7 Introduction to Wealth management Meaning of wealth management, wealth management products, financial planning and portfolio management, value added services, 8 Introduction to Investments Investment markets, instruments and process to handle requests, guidelines of stock exchange 9 Insurance for bankers Concepts of risk and insurance, Principles of insurance(utmost good faith, insurable interest, proximate cause, indemnity, contribution and subrogation), overview of insurance products, bancassurance-concept and models 10 Islamic Banking Islamic banking principles, Islamic banking v/s conventional banking, Islamic financing techniques For having the above course conducted in house for your organization, please contact: Ms. Mala Vyas, Head Business Development, Tel: , Extn. 509, Mobile: , [email protected] ANNUAL TRAINING PLAN

102 CURRENCY AND DOCUMENT VERIFICATION COURSE Benefits: This training course will increase the awareness of the participants to document fraud and help them to understand better the fraud mechanisms in a financial institution and how to detect it. The acquired knowledge allows appreciating documents regarding physical evidence and signs of fraud as well as to conduct internal investigations. This helps the institution to prevent and/or minimize documents fraud and therefore loss and reputation damages. Who will benefit? Staff handling cash in branches and head office, staff involved in retain banking operations, especially in branches. : 2 days (12 hours), (8 AM to 2 PM daily) Methodology: Power Point presentation, lecture, interactive group discussions, case studies, hands on exercises/ activities, Medium of instruction : English Attendance: 100% attendance on all days of the training. Punctuality on all days ANNUAL TRAINING PLAN

103 CURRENCY AND DOCUMENT VERIFICATION COURSE Content highlights : Introduction to currency & common technical aspects of banknotes Verification methods and techniques / 1st & 2nd level features present in banknotes Omani Rial and its technical sides Banknote examinations & discussion of the results Coins and counterfeit currency Introduction to fraud in a financial environment & fraud mechanism Possibilities with document scams & investigations process Collection of investigation material and its preservation (chain of custody) 1st and 2nd level of verification of documents (official, individual, bank forms, cheques, etc) Verification of signatures For having the above course conducted in-house for your organization, please contact: Ms. Mala Vyas, Head Business Development, Tel: , Extn. 509, Mobile: , [email protected] ANNUAL TRAINING PLAN

104 OTHER CUSTOMISED COURSES No Course Title Target Group (Days) 1. Preparatory Training for International Financial reporting Standards (IFRS) Certification of ICAI, India Chartered Accountants, other professionals working in the finance and accounting function 50 hours 2. Preparatory Training for Certified Anti Money Laundering Specialist (CAMS) of ACAMS, USA Bank Staff working in Compliance and Anti Money laundering 36 hours 3. Preparatory Training for Certified Documentary Credits Specialist (CDCS) examination of IFS, UK Staff working in trade finance function in banks 72 hours 4. Preparatory Training for ACI dealing Certificate Examination of ACI, France Bank Staff working in Treasury Front Office 40 hours 5. Preparatory Training for ACI Operations Certificate Examination of ACI, France Bank Staff working in Treasury Back Office 32 hours 6. Preparatory Training for ACI Diploma Examination of ACI, France Bank Staff working in Treasury Front and Back Office who have completed ACI Dealing Certificate 40 hours 7. Preparatory Training for PMP Certificate of PMI, USA Bank Staff working in IT, PMO 40 hours 8. Preparatory Training for Certified Performance and Learning Professional (CPLP) Certification of ATD, USA Staff working in HR, Training 30 hours 9. Foreign Accounts Tax Compliance Act (FATCA) Staff working in Compliance function in banks, finance companies 12 hours 10. Finance for Non Finance Specialists Non-Finance Staff 30 hours 11. Structured Products in Trade Finance Staff working in Corporate Banking, Credit Risk, Credit Audit, Trade Finance in banks 12 hours 12. Emotional Intelligence (In 2 Levels) -Levels I and II Divisional/Section Heads Branch Managers, Other Team Leaders 12 hours per level 13. Secretarial Skills Executive Secretaries, Secretaries 18 hours 14. Women s Development Program (In 3 Parts- Leadership, Emotional Intelligence, Work Life Balance) Ladies who are leading teams and/ or occupying senior positions in their organisations 36 hours 15 Graduate Development Program New staff with less than 2 years experience 120 hours For having any of these courses conducted in-house for your organisation, please contact: Ms. Mala Vyas, Head-Business Development, CBFS ( , [email protected]) ANNUAL TRAINING PLAN

105 FOREIGN ACCOUNT TAX COMPLIANCE ACT (FATCA) Objectives: To enable participants get sound understanding of FATCA. To provide an overview of the technical requirements and implementation strategies as well as the detailed analysis of all the necessary internal controls and certification considerations. To describe the different obligations under the FATCA regime. To enable the participants understand the risks involved. Target Participants Staff with roles and responsibilities in compliance, operations, risk management, legal and internal audit departments Course Outline: FATCA- Background and objectives Overview of US indicia Due Diligence Preexisting customer Customer on Boarding Recalcitrant customers Withholding Reporting Governance -Roles and responsibilities Impact on Oman Banks : 2 days (12 hours) Training Methods: Power Point Presentation, lecture, interactive discussions, exercises, case studies quiz For having the above course conducted in-house for your organization, please contact: Ms. Mala Vyas, Head Business Development, Tel: , Extn. 509, Mobile: , [email protected] ANNUAL TRAINING PLAN

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107 SOME RELATIONSHIPS ARE TIMELESS WITH YOU SINCE 1908 To our 60 million customers in 25 countries Who have over a century driven us to outperform ourselves One stop shop for all your banking and financial requirements Line of Credit for Flexibility in Operations Equipment / Heavy vehicle Financing Wide range of products suitable for all business (Retail, SME & Corporate) Project Financing & Industrial Finance Debtor Financing? Invoice Financing Arranging / Underwriting / Syndicate Loans Salary Linked Personal loans / Car Loans Salary Deposit Account Special Current Account Current Account Baroda Health Deposit (Bank Cover Health Insurance) Remittance to over Indian bank Branches All local banking requirements NRI banking Any other banking and Finance requirements FREE REMITTANCE TO OUR ACCOUNT HOLDERS IN INDIA *Conditions Apply Present in 25 countries covering all major financial centers - beneficial to the corporate For further details please contact : , , or [email protected] Greater Muttrah: / , Muttrah: , Salalah:

108 Course calendar No. Course Title Start & End Date Hrs Days s Page No. 1 Banking Law of Oman 1-2 Sep 8 2 Dr. K. Rajesh Nayak 42 2 Certificate in Customer Service Module I - Excellent Customer Service 1,2-3 Sep 12 3 Ms. Anupam Arora 22 3 Effective Project Management 7,8-9 Sep 12 3 Mr. Sayyed Mohammed Danish Certificate in Customer Service Module II - Managing Customer Relationship Certificate in Customer Service Module III - Service Quality- A Managerial Perspective 9-10 Sep 8 2 Ms. Anupam Arora Sep 8 2 Mr. Sayyed Mohammed Danish 23 6 Small & Medium Enterprise (SME) Credit Sep 8 2 Dr. A. V. Arun Kumar 23 7 Fraud Control Sep 8 2 Dr. K. Rajesh Nayak & Mr. Amit Desai 42 8 Conflict Resolution Sep 8 2 Ms. Anupam Arora 54 9 Branch Business & Profitability Management 5-6 Oct 8 2 Mr. Arshad Nadamal Introduction to Foreign Exchange 5,6-7 Oct 12 3 Dr. Salman Nusrat Coaching Skills for Managers 7-8 Oct 8 2 Ms. Anupam Arora Time Management Using IT Tools 12,13-14 Oct 12 3 Mr. Shihab Al Yarobi Islamic Finance for SMEs 12,13-14 Oct 12 3 Mr. Mohammed Farzan Time Management Oct 8 2 Ms. Anupam Arora Analysis & Interpretation of Financial Statements Oct 8 2 Dr. K. Rajesh Nayak Leadership 26,27-28 Oct Dr. Khurshid Khan MS Excel-Intermediate 26,27-28 Oct 12 3 Ms. Priya Gopal Team Management 2,3-4 Nov 12 3 Ms. Anupam Arora ANNUAL TRAINING PLAN

109 Course calendar No. Course Title Start & End Date Hrs Days s Page No. 19 Trade Finance 3,4-5 Nov Anti-Money Laundering 9-10 Nov 8 2 Mr. S. N. Harikrishnan Mr. Damian O Riordan Banking Operations 9,10-11 Nov 12 3 Ms. El Shifa Osman Operational Risk Management Nov 8 2 Mr. Arshad Nadamal Fraud Control Sohar 16,17-18 Nov Effective Internal Audit of Bank Branches 16,17-18 Nov 12 3 Mr. Anis Moosa Al Lawati Mr. Mohammed Anwar Al Balushi Decision Making and Problem Solving 17,18-19 Nov 12 3 Ms. Anupam Arora Card Products (Debit & Credit Cards) Nov Preparatory Training for Certificate in Combating Financial Crimes of CISI, UK Part I (New) Dr. K. Rajesh Nayak & Mr. Amit Desai 1,2-3 Dec 12 3 Ms. Joyce Noronha Retail Credit Risk Management (New) 1,2-3 Dec 12 3 Ms. El Shifa Osman Quantitative Techniques for Bankers 6-7 Dec 8 2 Dr. Salman Nusrat Basel II & III 8,9-10 Dec MS Excel-Intermediate (repeat) 8,9-10 Dec 12 3 Mr. Vaheed Z. Ubaidullah Mr. Mirza Jamal Ahmed Fraud Control Sur 8,9-10 Dec Preparatory Training for Certificate in Combating Financial Crimes of CISI, UK Part II Mr. Anis Moosa Al Lawati 14,15-16 Dec 12 3 Ms. Joyce Noronha Social Media Marketing (New) 14,15-16 Dec 12 3 Ms. Anupam Arora Fraud Control Salalah 4,5-6 Jan Financial Statements for Islamic Banks 5,6-7 Jan 12 3 Mr. Anis Moosa Al Lawati Mr. Mohammed Farzan ANNUAL TRAINING PLAN

110 Course calendar No. Course Title Start & End Date Hrs Days s Page No. 37 Preparatory Training for Certified Fraud Examiner (CFE) Examination of ACFE, USA Part I 10,11-12 Jan 12 3 Ms. Joyce Noronha Preparatory Training for Six Sigma (Green Belt) 10,11-12 Jan 12 3 Mr. Sayyed Mohammed Danish Corporate Credit Analysis Module I Introduction to Credit Jan 8 2 Dr. K. Rajesh Nayak MS Excel-Advanced 17,18-19 Jan 12 3 Mr. Mirza Jamal Ahmed Business Writing Module I - Letters 18,19-20 Jan 12 3 Ms. Anupam Arora Advanced Corporate Credit Analysis Module I Accounting for Credit Preparatory Training for Certified Fraud Examiner (CFE) Examination of ACFE, USA Part II Preparatory Training for Certified Quality Improvement Associate of American Society for Quality (ASQ) Jan 8 2 Dr. K. Rajesh Nayak 29 24,25-26 Jan 12 3 Ms. Joyce Noronha 45 25,26-27 Jan Fraud Control Buraimi 25,26-27 Jan 9 3 Mr. Sayyed Mohammed Danish Mr. Anis Moosa Al Lawati Business Communication 1,2-3 Feb 12 3 Dr. Binu James Mathew Talents Management & Succession Planning 2-3 Feb 8 2 Ms. Anupam Arora & Mr. Said Al Hamdani Introduction to Accounting 7,8-9 Feb 12 3 Ms. Sujatha Bhat Managing Customer Relationships Buraimi 7,8-9 Feb 9 3 Dr. Binu James Mathew Corporate Credit Analysis Module II Financial Analysis Feb 8 2 Dr. K. Rajesh Nayak Managing Customer Relationships Sur 14,15-16 Feb 9 3 Dr. Binu James Mathew MS Excel-Advanced (repeat) 15,16-17 Feb 12 3 Mr. Shihab Al Yarobi Islamic Finance Products 15,16-17 Feb 12 3 Dr. Khurshid Khan Advanced Corporate Credit Analysis Module II Financial Risk Analysis Feb 8 2 Dr. K. Rajesh Nayak ANNUAL TRAINING PLAN

111 Course calendar No. Course Title Start & End Date Hrs Days s Page No. 55 Business Writing Module II - Memos/ s 22,23-24 Feb 12 3 Ms. Anupam Arora Team Building Simulation 1-2 Mar 8 2 Ms. Anupam Arora Intermediate Accounting 1,2-3 Mar 12 3 Ms. Sujatha Bhat MS Outlook 7-8 Mar Fraud Control Nizwa 7,8-9 Mar 9 3 Mr. Mirza Jamal Ahmed Mr. Anis Moosa Al Lawati Corporate Credit Analysis Module III Cash Flow Analysis 8-9 Mar 8 2 Prof. S. Sundararajan MS Excel-Advanced (Repeat) 14,15-16 Mar 12 3 Ms. Priya Gopal Business Writing Module III - Reports 15,16-17 Mar 12 3 Ms. Anupam Arora Complaint Handling and Service Recovery Mar 8 2 Ms. Anupam Arora & Mr. Abdul Aziz Al Abdul Salam Managing Customer Relationships Salalah 21,22-23 Mar 9 3 Dr. Anand S Time Management Using IT Tools (Repeat) Advanced Corporate Credit Analysis Module III Financial Risk Analysis (Contd) 21,22-23 Mar 12 3 Mr. Shihab Al Yarobi Mar 8 2 Dr. K. Rajesh Nayak Business Protocol and Etiquette 4-5 Apr 8 2 Ms. Anupam Arora Corporate Credit Analysis Module IV Capital Expenditure Budgeting 5-6 Apr 8 2 Dr. Anand S Managing Customer Relationships Nizwa 11,12-13 Apr 9 3 Mr. Ali Hamdan Al Balushi Quality Assurance in Services Apr 8 2 Ms. Louella Pinto Overview of Risk Management Apr 8 2 Dr. K. Rajesh Nayak & Mr. Said Al Hatmi Business Ethics Apr 8 2 Mr. Avadh Kishore 46 ANNUAL TRAINING PLAN

112 Course calendar No. Course Title Start & End Date Hrs Days s Page No. 73 Preparatory Training for Fundamentals of Financial Services Certification of CISI, UK 19,20-21 Apr 12 3 Mr. Mohammed Farzan Advanced Corporate Credit Analysis Module IV Other Risk Analysis Apr 8 2 Dr. K. Rajesh Nayak Train The Trainer 25,26-27 Apr 12 3 Ms. Anupam Arora Introduction to Islamic Banking 1,2-3 May 12 3 Mr. Mughees Shaukat Corporate Credit Analysis Module V Structuring of Facilities Break the Ice through Creativity and Innovation Preparatory Training for Certified Quality Process Analyst of American Society for Quality (ASQ) 8-9 May 8 2 Dr. K. Rajesh Nayak May 8 2 Ms. Anupam Arora 59 10,11-12 May 12 3 Mr. Sayyed Mohammed Danish Risk Based Audit 10,11-12 May 12 3 Mr. Thomas Totton Effective Supervisory Skills 16,17-18 May 12 3 Mr. Nabil Al Raisi Managing Customer Relationships Sohar 16,17-18 May Certified Manager of Quality / Organisational Excellence of American Society for Quality (ASQ) Advanced Corporate Credit Analysis Module V Loan Structuring and Management 17,18-19 May 12 3 Mr. Ali Hamdan Al Balushi Mr. Sayyed Mohammed Danish May 8 2 Dr. K. Rajesh Nayak MS Excel-Intermediate (Repeat) 23,24-25 May 12 3 Mr. Shihab Al Yarobi Motivation at Work May 8 2 Ms. Anupam Arora Economics for Bankers 1-2 Jun 8 2 Dr. Salman Nusrat Lean Management in Services 1-2 Jun 8 2 Mr. Sayyed Mohammed Danish ANNUAL TRAINING PLAN

113 Queen s School of Business, Canada s premier business school, offers a broad suite of open enrolment and custom executive education programs in Oman, in partnership with the College of Banking and Financial Studies. Today s fast-changing business environment calls for a new kind of leadership. Preparing yourself to adapt and succeed has never been more complex, or more crucial. As a world leader in educating managers and executives, Queen s School of Business can provide the leadership skills, strategic insights, and the tools for getting things done. Open Enrolment Programs in Leadership Strategy Marketing Sales Management Negotiation Skills In-House Programs in Designed to meet your organization s specific development needs, applying our expertise to your unique objectives. Queen s Executive Education Toll-free: Voice: Fax: qsb.ca/execed College of Banking & Financial Studies Mala Vyas, Head Business Development Training Department Voice: Ext 509 Fax: Mobile: [email protected]

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116 NBO Academy of Excellence endeavours to create the best workplace by promoting professional and personal growth and encouraging employees to realise their full potential.