Crew Resource Management: Initial 1

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Judith Wright
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1 CRM: Initial 1

2 The effective utilisation of all available resources of, hardware, software, and liveware to achieve efficient, safe flight operations WikiofScience Crew Resource Management: Refresher 2

3 What is Crew Resource Management? Crew resource management is the effective utilisation of all available resources e.g. crew members, aircraft systems, supporting facilities and persons, to achieve a safe and efficient operation. (EASA- AMC & GM to Part ORO). The objective of Crew Resource Management is to enhance the communication and management skills of the flight crew members concerned. The emphasis is placed on the non- technical aspects of flight crew performance. CAP 737 describes the objectives of CRM as being: To enhance crew and management awareness of human factors, which could cause or exacerbate incidents, which affect the safe conduct of air operations. To enhance knowledge of human factors and develop CRM skills and attitudes which when applied appropriately could extricate an aircraft operation from incipient accidents and incidents whether perpetrated by technical or human factor failings. 1

4 Who should attend? Pilots, Cabin Crew & Technical Crew To use CRM knowledge, skills and attitudes to conduct and manage aircraft operations, and fully integrate these techniques throughout every facet of the organisation culture, so as to prevent the onset of incidents and potential accidents. To use these skills to integrate commercially efficient aircraft operations with safety. T o improve the working environment for crews and all those associated with aircraft operations. The objective of this CRM training course follows the Authority s intention: The course is designed to promote group participation and we will encourage as much input and feedback as you can offer. Throughout the course we aim to promote an awareness of our behavioural attitudes and improve communication and interpersonal relationships with all those involved in the aviation system which incorporates the entire crew and those that the support our operation such as ATC, ground personnel and maintenance units. Introduction of CRM to the airline and aircrew The introduction and development of CRM in the aviation industry has led to recognition that safety and efficiency require a team effort and that the team involves more than just the flight deck crew. Throughout the course we aim to promote an awareness of our behavioural attitudes and improve communication and interpersonal relationships with all those involved in the aviation system which incorporates the entire crew and those that the support our operation such as ATC, ground personnel and maintenance units. Crew Resource Management: Refresher 2

5 81% Reduction in accident rates since the introduction of this form of training 3

6 The course programme: CRM Initial Our interactive and fun course utilises video footage, CVR recordings and Investigation Board reports. We aim to promote an awareness of behavioural attitudes to improve and develop communication and interpersonal relationships of the entire flight crew, including technical and ground personnel. A typical timetable is detailed below. Day 1: Timings (hrs) Subject Location Course Introduction to CRM Classroom Communications Classroom Coffee Break Location Dependent Leadership and Teamwork Classroom Threat and Error Management Classroom Lunch Location Dependent Workload Management Classroom Stress Classroom Tea Break Location Dependent SOPs and Procedural Compliance Classroom Runway Incursions Classroom Crew Resource Management: Refresher 4

7 Day 2: Timings (hrs) Subject Location Situational Awareness Classroom Decision Making Classroom Coffee Break Location Dependent Fatigue and Fitness Classroom Conflict Classroom Lunch Location Dependent CFIT, Icing and Automation Classroom Info Processing and Level Busts Classroom Tea Break Location Dependent NOTECHS Classroom 5

8 Decision Making, Risk Management, Leadership Crew Resource Management: Refresher 6

9 About IHF At IHF we believe that the only way to successfully harness the power of Human Factors is in an applied, practical and integrated manner. We believe in supporting the human in the loop, not replacing them. We believe in challenging everything, settling for nothing but the best and striving for truly integrated and user-centric solutions. We believe this applied approach is the only way forward. If you have Human Factors needs, we believe we can help. To learn more about our other products and services visit What happens next? We are confident that we can demonstrate the value that IHF can deliver to your business. If you would like to increase the reliability of your organisation, reduce human error, and harness the true potential of your collective workforce, contact IHF s training department. Contact us Please contact Louise Medve for further information and to discuss your requirements: louise@ihf.co.uk or

10 TESTIMONIALS A very thought provoking course. This must be rolled out across the wider workforce... The links to the industry we are in brings this course to life. The impact this training can have is enormous... I have never been involved in training that has managed to get to the true concerns of a business like this course has... Crew Resource Management: Refresher 8

Flight Operations Information Leaflet

State of Qatar Civil Aviation Authority Air Safety Department Flight Operations Information Leaflet FOIL No. 06/03 Issue No. 1 22 May 2003 CREW RESOURCE MANAGEMENT CABIN CREW 1 Introduction 1.1 In order