Emirates - Nicklas Dahlstrom
|
|
- Justin Doyle
- 8 years ago
- Views:
Transcription
1 CRM in Airline Operations CRM in Airline Operations Dr. Nicklas Dahlstrom Human Factors Manager Content Background and Regulations Working with CRM in practice The story of a CRM course in practice Some advice and where to find information Safety Human Factors Understanding safety? The machine metaphor Reliability and Resilience Does CRM save lives? Crew Resource Management CRM is the effective utilisation of all available resources (e.g. crew members, aeroplane, systems and supporting facilities) to achieve safe and efficient operation. Tenerife, 1977 Portland, 1978 Potomac River, 1982 Copyright Emirates Group. All Rights Reserved. Emirates - Nicklas Dahlstrom 1
2 Does CRM save lives? Know Thy Regulations! Dryden, 1989 Kegworth, 1989 Athens, 2005 Copyright Emirates Group. All Rights Reserved. Regulations regarding CRM EU-OPS 1: Recurrent training (e) CRM. An operator shall ensure that: 1. elements of CRM are integrated into all appropriate phases of the recurrent training, and; 2. each flight crew member undergoes specific modular CRM training. All major topics of CRM training shall be covered over a period not exceeding three years; EU-OPS 1: Recurrent training (iv) crew resource management (CRM): (A) integration of CRM elements into all the phases of the recurrent training by all the personnel conducting recurrent training. The operator shall ensure that all personnel conducting recurrent training are suitably qualified to integrate elements of CRM into this training; (B) modular CRM training by at least one CRM trainer acceptable to the Authority who may be assisted by experts in order to address specific areas; Regulations on HF and CRM (iii) Operators shall establish procedures to update their CRM recurrent training programme. Revision of the Programme shall be conducted over a period not exceeding three years. The revision of the programme shall take into account the de-identified results of the CRM assessments of crews, and information identified by the accident prevention and flight safety programme. Emirates - Nicklas Dahlstrom 2
3 EU-OPS 1: Recurrent training 4. recurrent checking is conducted by the following personnel: (i) operator proficiency checks by a type rating examiner (TRE), class rating examiner (CRE) or, if the check is conducted in a STD, a TRE, CRE or a synthetic flight examiner (SFE), trained in CRM concepts and the assessment of CRM skills; Regulations and Huh? 7.1 Operators should, as far as is practicable, provide combined training for flight crew and cabin crew including briefing and debriefing. 3. It is recommended that, whenever possible, initial CRM training be conducted in a group session outside the company premises so that the opportunity is provided for flight crew members to interact and communicate away from the pressures of their usual working environment. Working with CRM in practice Situation Flight Training Human Factors Office HF represented also in Engineering HF not represented in other parts of organisation Some further needs for HF has been identified There is likely an increasing need for HF in a growing and increasingly complex organisation There is no organisational strategy for how to recognise, identify and meet this need Human Factors Office: Primary areas of responsibility Development and delivery of CRM (for Flight and Cabin Crew - as is regulatory mandated) CRMIs, Course material, Planning and administration Delivery of HF/CRM for Flight Training Development training Human Factors Sessions Cooperation and consultancy within the company Targets for 2011 Development and delivery of CRM Follow up with new Recurrent CRM courses (Based on increased cooperation with Flight Safety) Revision of courses (material, instructor notes etc.) Finalise full suite of CRM for Flight and Cabin Crew Review regulations and manuals and revise Coordination of HF/CRM within Emirates Emirates - Nicklas Dahlstrom 3
4 Beyond 2011 Getting the data for CRM training Development and delivery of CRM Continuous development of knowledge and material Revision of courses (material, instructor notes etc.) Development of methodology of delivery Identify and meet organisational needs for HF Follow up and assess impact and effect of HF/CRM in training and in the organisation Threat and Error Management (TEM) Normal Operations Monitoring (NOM) Threat Error Undesired Aircraft State (UAS) SOPs PPC NOM Reality? Avoid Trap Mitigate Systematic collection of data from operations Desired (safe) Aircraft State Line Operational Safety Audit (LOSA) is a method for this which has been used extensively by airlines Sharing and Using Safety Information CRM Assessment Factors to consider: How can we get it? How can we understand it? How can we tell it? Numbers or stories? Over-data and under-analysis? Emirates - Nicklas Dahlstrom 4
5 Regulations on CRM Assessment 3. Line checks; (ii) The flight crew must be assessed on their crew resource management CRM skills in accordance with a methodology acceptable to the Authority and published in the Operations Manual. The purpose of such assessment is to: (A) provide feedback to the crew collectively and individually and serve to identify retraining; and (B) be used to improve the CRM training system. After failures or other events HF-discussion Advice / support HF Sessions Report for records I ain t nothing but a hound dog and I keep crying all the time. Other tasks Training for others Contacts/Coordination Presentations Consultations Analyses Confessions from a CRMT 3 rd party training A way into the field Good experience, good learning... Can be combined with other intentions or directions CRM Instructor, CRM Trainer, CRM Facilitator? To be a CRMT or not to be a CRMT The start of a CRM-course The Task - We need some CRM - When? - Yesterday!!! / Now! / In the autumn - And what do you want to achieve with the training? - Eh... - Do you have you anything particular you want to train or any safety-related events that could be useful for the training? - We ll need to think about that Teach? Train? Instruct? Authority: Follow regulations Operator: Update licenses Crew: Emirates - Nicklas Dahlstrom 5
6 Combined or separate? Size of group Crew from different bases Different experience Different interest in CRM (Trivialize or Academize?) And more The Group Where? When? Facilities? Planning and Preparation Knowledge about operator, crew and other things? Syllabus? (What to do?) Material? (What to do???) Presentations Cases Practices Video Reading material? (Articles, books ) What to bring home? Material How to start? The Performance Presentation methods to use? Balance of practices/cases /theory? Balance of seriousness and entertainment? Summarizing and getting to the point? Evaluation Quality Development Well, I guess we should but time What to ask? What answers can you expect? Analysis of answers? Authority no explicit demands on this? Emirates - Nicklas Dahlstrom 6
7 So what to do? Put gentle pressure on the operator (Educate the customer ) Ensure adequate facilities Mix groups - but plan for separate sessions over time Get info on the operator and then plan and prepare Evaluate in any way! And then evaluate your evaluations Cooperation with authorities is necessary! Cooperation between CRM:ers? Emirates - Nicklas Dahlstrom 7
8 ERROR: undefined OFFENDING COMMAND: ~ STACK:
DRAFT. Advisory Circular. AC 121A-09(0) December 2003 HUMAN FACTORS AND CREW RESOURCE MANAGEMENT TRAINING
Advisory Circular AC 121A-09(0) December 2003 HUMAN FACTORS AND CREW RESOURCE MANAGEMENT TRAINING CONTENTS 1. References 2. Purpose 3. Status of this AC 4. Introduction 5. Definitions 6. CRM Training Course
More informationFlight Operations Information Leaflet
State of Qatar Civil Aviation Authority Air Safety Department Flight Operations Information Leaflet FOIL No. 06/03 Issue No. 1 22 May 2003 CREW RESOURCE MANAGEMENT CABIN CREW 1 Introduction 1.1 In order
More informationCRM Training. UK AltMOC. 3.1 Acceptable Means of Compliance (AMC) and Guidance Material (GM) (Draft EASA Decisions)
UK CAA Flight Operations CRM Training UK AltMOC 3.1 Acceptable Means of Compliance (AMC) and Guidance Material (GM) (Draft EASA Decisions) 3.1.2 Air operations Decision 2012/017/R (Part-ORO) SUBPART FC
More informationCRM Seminar One April 2004
CRM Seminar One April 2004 peter.griffiths 21/02/2005 Aviation House, Gatwick 1 CAP 737 ISSUES 21/02/2005 Aviation House, Gatwick 2 Why? Statistics The majority of accidents have human factors as a main
More informationAnnex II to Decision 2015/022/R. The text of the amendment is arranged to show deleted, new or amended text as shown below:
Annex II to ED Decision 2015/022/R Annex II to Decision 2015/022/R The Annex to Decision 2014/017/R 1 is hereby amended as follows: The text of the amendment is arranged to show deleted, new or amended
More informationThe Assessment of Non-technical Skills in JAR-OPS and JAR-FCL
The Assessment of Non-technical Skills in JAR-OPS and JAR-FCL Captain Paul Field British Airways Plc Abstract Safety research has shown that human error is a primal contributing factor in the majority
More informationCANADIAN AVIATION REGULATION ADVISORY COUNCIL (CARAC) NOTICE OF PROPOSED AMENDMENT (NPA) CREW RESOURCE MANAGEMENT
EXECUTIVE SUMMARY CARAC ACTIVITY REPORTING NOTICE #: 2014-021 Contemporary Crew Resource Management (CRM) concepts and training programs have been proven by aviation human factors experts to be effective
More informationSubject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME
ADVISORY CIRCULAR FOR AIR OPERATORS Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Date: xx.xx.2013 Initiated By: Republic of Korea AC No: 1. PURPOSE This advisory circular (AC) presents guidelines
More informationTitle & Image NATIONAL CIVIL AVIATION ADMINSTRATION. Advisory Circular
Title & Image NATIONAL CIVIL AVIATION ADMINSTRATION Advisory Circular Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Issuing Office: [Identity of Office of NCAA issuing ] Document No.: [NCAA AC #]
More informationCrew Resource Management: Initial 1
CRM: Initial 1 The effective utilisation of all available resources of, hardware, software, and liveware to achieve efficient, safe flight operations WikiofScience Crew Resource Management: Refresher 2
More informationGeneral... 1. Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background...1. Components of CRM... 3
AC AOC-34( (0) 17 April 2014 Advisory Circular TRAINING PROGRAMME ON CREW RESOURCE MANAGEMENT General... 1 Purpose... 1 Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background....1
More informationHuman variability: Two aspects (Reason, 2000)
Safe and Efficient Job Performance Non-Technical Skills in Industry and Medicine Rhona Flin Industrial Psychology Research Centre The Royal College of Pathologists, London, 28 November, 2013 Latent Conditions
More informationMauro Calvano. About Aviation Safety Management Systems
Mauro Calvano About Aviation Safety Management Systems January 2003 1 INTRODUCTION In order to be aware of the factors that are driving the accident rate during the last decade, we must identify the hazards
More informationGaruda Indonesia Airlines CRM Training Program Overview. Capt. Prita Widjaja
Garuda Indonesia Airlines CRM Training Program Overview Capt. Prita Widjaja Aviation s Safety History & Human Factors Threats No defined recognition or training in human factors pre- 1980 Mishaps reach
More informationLund University School of Aviation (LUSA) Report for the Swedish Civil Aviation Authority. Nicklas Dahlström, Jimisola Laursen and Johan Bergström
Report for the Swedish Civil Aviation Authority Crew Resource Management, Threat and Error Management, and Assessment of CRM Skills Current situation and development of knowledge, methods and practices
More informationWhy assess operational behaviour? Seeing is Believing. Drift into Failure. The Problem with Learning. What to assess?
Why assess operational behaviour? Seeing is Believing Assessing CRM Competencies Dr. Nicklas Dahlstrom Human Factors Manager The Problem with Learning Drift into Failure Normal people doing normal work
More informationSafety Regulation Group Flight Operations Inspectorate
Safety Regulation Group Flight Operations Inspectorate Standards Document No. 29 Version 5 The Crew Resource Management Instructor (CRMI) and Crew Resource Management Instructor Examiner (CRMIE) Accreditation
More informationDescription: ToR RMT.0411 (OPS.094) Issue 2. Group Composition: GC RMT.0411 (OPS.094) Issue 4
ToR RMT.0411 (OPS.094) Description: ToR RMT.0411 (OPS.094) Issue 2 Language: English Group Composition: GC RMT.0411 (OPS.094) Issue 4 ToR number: 094 ToR Series: Related Rulemaking Subject(s): OPS Crew
More informationThreat & Error Management (TEM) SafeSkies Presentation. Ian Banks Section Head, Human Factors 27 Aug 2011
Threat & Error Management (TEM) SafeSkies Presentation Ian Banks Section Head, Human Factors 27 Aug 2011 Objectives Definition Discuss Brief history of TEM The Original University of Texas TEM Model Threats
More informationNotice of Proposed Amendment 2014-17. Crew resource management (CRM) training
European Aviation Safety Agency Rulemaking Directorate Notice of Proposed Amendment 2014-17 Crew resource management (CRM) training RMT.0411 (OPS.094) 26.6.2014 EXECUTIVE SUMMARY This Notice of Proposed
More informationExplanatory Note to Decision 2015/022/R. Crew resource management (CRM) training
Crew resource management (CRM) training AMC and GM to Part-ARO Issue 3, Amendment 1; AMC and GM to Part-ORO Issue 2, Amendment 3; and AMC and GM to Part-SPA Amendment 2 RELATED NPA/CRD 2014-17 RMT.0411
More informationThe Future of Flight Training in New Zealand
Media Release - SPEECH 6 July 2011 FOR IMMEDIATE RELEASE This speech was given by Ian Calvert, CEO of CTC Aviation Training (NZ) Limited at the New Zealand Aviation Industry Association (AIA) Conference
More informationSafety Risk. Aligning perception with reality
Safety Risk Aligning perception with reality Operating instructions Perception a person s recognition of the nature and degree of risk affecting an activity Reality accurate assessment of risk based on
More information18.0 Flying Training Authorisation on an AOC
18.1 Introduction Flying training, is a commercial purpose as defined by CAR 206(1)(a)(vi), and it is required by s27(9) of the Act to be conducted under the authorisation of an AOC. CAR 206(1)(a)(vi)
More informationCrew Resource Management (CRM) Training
Safety Regulation Group CAP 737 Guidance For Flight Crew, CRM Instructors (CRMIS) and CRM Instructor-Examiners (CRMIES) www.caa.co.uk Safety Regulation Group CAP 737 Guidance For Flight Crew, CRM Instructors
More informationB O N D T R A I N I N G S E R V I C E S
B O N D T R A I N I N G S E R V I C E S Experience In a career where performance matters, getting the best training will often enhance opportunities for employment. Bond Training Services has been operating
More informationEnhancing the basis for CRM training for well operations crews:
Enhancing the basis for CRM training for well operations crews: Risk influencing factors in offshore drilling Sverre A. Kvalheim & Stein Haugen Agenda Introduction The call for more focus on HOF in offshore
More informationMPL. 15POS03 17 June 2014. Introduction. MPL Workshop Conclusions. Basic Flying Skills. Airmanship CRM
15POS03 17 June 2014 Introduction MPL Worldwide, in 2014, there are more than 22 certified MPL training programmes graduating new co-pilots who have earned the Multi-Crew Pilot License (MPL). These pilots
More informationCIVIL AVIATION REQUIREMENTS SECTION 7 FLIGHT CREW STANDARDS TRAINING & LICENCING SERIES D PART III
GOVERNMENT OF INDIA OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION TECHNICAL CENTRE, OPP SAFDURJUNG AIRPORT, NEW DELHI. CIVIL AVIATION REQUIREMENTS SECTION 7 FLIGHT CREW STANDARDS TRAINING & LICENCING
More informationReport of External Evaluation and Review. International Aviation Academy of New Zealand Limited
Report of External Evaluation and Review International Aviation Academy of New Zealand Limited Confident in educational performance Confident in capability in self-assessment Date of report: 7 February
More informationGuide to Performance Standards for Instructors of Crew Resource Management (CRM) Training in Commercial Aviation
Guide to Performance Standards for Instructors of Crew Resource Management (CRM) Training in Commercial Aviation Published jointly by RAeS, CAA and ATA Printed by Riverprint, England Intellectual Property
More informationCulture in the Cockpit Collision or Cooperation?
Culture in the Cockpit Collision or Cooperation? Dr. Nicklas Dahlstrom Human Factors Manager Understanding Safety - The Changing Nature of Safety 1 Lives lost per year How safe is flying? 100 000 10 000
More informationOperation of Aircraft
International Standards and Recommended Practices Fatigue Management-related excerpts from: Annex 6 to the Convention on International Civil Aviation Operation of Aircraft Part I International Commercial
More informationThe Quality Management System at Atlantic Airways A briefing October 2011
The Quality Management System at Atlantic Airways A briefing October 2011 The new A319 which will enter into scheduled service on Atlantic Airways route network, spring 2012 The management s challenge
More informationIntroduction to Threat and Error Management (TEM) Adapted from FAA/Industry TEM/LOSA Training
Introduction to Threat and Error Management (TEM) Adapted from FAA/Industry TEM/LOSA Training Introduction CRM has evolved since the early 1980s CRM was originally developed to address crew errors Threat
More informationHow To Evaluate And Review Flight Training Manawatu
Report of External Evaluation and Review Hawk Enterprises Limited trading as Flight Training Manawatu Highly Confident in educational performance Confident in capability in self-assessment Date of report:
More informationFATIGUE MANAGEMENT TRAINING FOR AVIATION PERSONNEL
FATIGUE MANAGEMENT TRAINING FOR AVIATION PERSONNEL Guidance for developing training compliant with the new EASA fatigue management regulations Clockwork Research White Paper 14/01 April 2014 2 PURPOSE
More informationDeveloping and implementing HF and TEM programs for Engineering and Maintenance Rick Sellers
Developing and implementing HF and TEM programs for Engineering and Maintenance Rick Sellers convergentsafety.com Scope Understanding maintenance error The systems safety approach The context of aviation
More informationPolicy and Guidance for Senior Examiners (A)
Safety and Airspace Regulation Group Licensing & Training Standards Standards Document No. 69, Version 7 Policy and Guidance for Senior Examiners (A) All amendments to this document will be completed electronically.
More informationFramework for an Aviation Security Management System (SeMS)
Framework for an Aviation Security Management System (SeMS) CAP 1223 Civil Aviation Authority 2014 All rights reserved. Copies of this publication may be reproduced for personal use, or for use within
More informationهيئة تنظيم الطيران المدني
The Hashemite Kingdom of Jordan Civil Aviation Regulatory Commission Flight Operations Standards Department المملكة األردنية الهاشمية هيئة تنظيم الطيران المدني ADVISORY CIRCULAR No. : AC - 28-020 Date
More informationCrew Resource Management (CRM)
King Schools Online Internet Learning Programs Crew Resource Management (CRM) Syllabus King Schools, Inc. 3840 Calle Fortunada San Diego, CA 92123 800-854-1001 (USA) 858-541-2200 (Worldwide) www.kingschoolsonline.com
More informationFLIGHT TRAINING DEVICES
Advisory Circular AC 60-4(0) APRIL 2003 FLIGHT TRAINING DEVICES CONTENTS References 2. Purpose 3 Status of this AC 4. Introduction 2 5. Initial Evaluations 2 6. Recurrent Evaluations 4 7. Evaluation Team
More informationDANGEROUS GOODS TRAINING FOR EMPLOYEES
Advisory Circular AC 92-01(1) AUGUST 2009 DANGEROUS GOODS TRAINING FOR EMPLOYEES CONTENTS 1. References 1 2. Purpose 1 3. Status of this AC 2 4. Accronyms 2 5. Who is Required to Undertake Dangerous Goods
More informationCompetency-Based. The time is now! ICAO NGAP March 2010. Global Head of MPL, Ab-Initio Initiatives Regulatory Affairs
Competency-Based Training Solutions The time is now! ICAO NGAP March 2010 Capt Gary Morrison Capt. Gary Morrison Global Head of MPL, Ab-Initio Initiatives Regulatory Affairs Topics Where are we today?
More informationUIB AVIATION AIRLINE RISK PROFILE. Dependable Corporate Insurance in any language
A guide to providing the necessary information, to present to aviation insurers Dependable Corporate Insurance in any language Algeria - Brazil - Colombia - Dubai - Germany - India - Japan - Korea - Malaysia
More informationCAA Draft EASA Compliant Part D
CAA Draft EASA Compliant Part D D TRAINING 1. Description of scope: Training syllabi and checking programmes for all operations personnel assigned to operational duties in connection with the preparation
More informationAction plan for the implementation of the Germanwings Task Force recommendations
Action plan for the implementation of the Germanwings Task Force recommendations Version 1 7 October 2015 Page 1 of 9 1 Executive summary The Germanwings tragedy reminded the international aviation community
More informationMODELS OF THREAT, ERROR, AND CRM IN FLIGHT OPERATIONS
MODELS OF THREAT, ERROR, AND CRM IN FLIGHT OPERATIONS Robert L. Helmreich 1, James R. Klinect, & John A. Wilhelm University of Texas Team Research Project The University of Texas at Austin Department of
More informationairsight Company Profile
airsight Company Profile Company Consulting Training Software Consulting Innovative consulting services based on in-depth knowledge for various aviation aspects Training Expert know-how on aviationspecific
More informationCrew Resource Management in CRIOP from 2004
Crew Resource Management in CRIOP from 2004 Stig.O.Johnsen@sintef.no 1 Agenda Why CRM focus in CRIOP in 2004? Experiences of use Suggested use of CRM 1 Human Factors and CRM Human Factors (in short) a
More informationDRAFT WHITE PAPER ON CIVIL AVIATION CRAFTING NEW POLICY FOR SA AVIATION
DRAFT WHITE PAPER ON CIVIL AVIATION CRAFTING NEW POLICY FOR SA AVIATION National Safety Seminar PRESENTATION BY Zakhele Thwala DDG Civil Aviation DOT Introduction 2 Civil Aviation serves as a major catalyst
More informationUNCLASSIFIED UNCONTROLLED-IF-PRINTED. Public
Defence Security Manual DSM Part 2:5 Security Awareness and Training Version 4 ation date July 2015 Amendment list 17 Optimised for Screen; Print; Screen Reader Releasable to Compliance Requirements Defence
More informationGOVERNMENT OF INDIA OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION TECHNICAL CENTRE, OPP SAFDURJUNG AIRPORT, NEW DELHI.
GOVERNMENT OF INDIA OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION TECHNICAL CENTRE, OPP SAFDURJUNG AIRPORT, NEW DELHI. CIVIL AVIATION REQUIREMENTS SECTION 7 TRAINING AND LICENCING SERIES 'M', PART I
More informationSECURING YOUR AIRCRAFT
SECURING YOUR AIRCRAFT THE THREAT Unlike commercial airliners that are rarely left unoccupied, VIP aircraft and Business Jets can often be parked up for hours or even days without someone on board. In
More informationSecurity Management Systems (SEMS) for Air Transport Operators. Executive Summary
Security Management Systems (SEMS) for Air Transport Operators Executive Summary March 2011 Security Management Systems (SeMS) for Air Transport Operators Introduction and Scope Executive Summary In early
More informationMinistry of Civil Aviation Egyptian Advisory Circular Number 00-3 Egyptian Civil Aviation Authority. EAC No.00_3
Ministry of Civil Aviation Egyptian Advisory Circular Number 00-3 EAC No.00_3 Issue 5, Rev. 0 Dated May, 2012 Page 1 2B 1T11T Egyptian Advisory Circular Number 00-3 Ministry of Civil Aviation UTABLE of
More informationThreat and Error Management
Threat and Error Management Society of Experimental Test Pilots April 28, 2009 Robert Sumwalt, Board Member NTSB Threat and Error Management: A Practical Perspective Building a wall How do we improve safety?
More informationTHE FLIGHT OPTIONS APPROACH TO SAFETY. Fractional Membership Jet Card
THE FLIGHT OPTIONS APPROACH TO SAFETY Fractional Membership Jet Card A s the premier provider of private jet travel, Flight Options number one priority is the safety of our customers and our employees.
More informationDEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION
DEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION The Department of Defense (DOD), as a customer of airlift services, expects an air carrier or operator soliciting
More informationAMENDMENT No. 3 TO THE PROCEDURES FOR AIR NAVIGATION SERVICES TRAINING. (Doc 9868) INTERIM EDITION
1 AMENDMENT No. 3 TO THE PROCEDURES FOR AIR NAVIGATION SERVICES TRAINING (Doc 9868) INTERIM EDITION The text of Amendment No. 3 to the PANS-TRG (Doc 9868) was approved by the President of the Council on
More informationTRAINING ACADEMY PALADIN RISK MANAGEMENT $4400. Advanced Diploma of Governance, Risk and Compliance. Creating Risk Gladiators NOW ONLY
PALADIN RISK MANAGEMENT TRAINING ACADEMY Creating Risk Gladiators NOW ONLY $4400 Qualifications issued by McMillan Staff Development Advanced Diploma of Governance, Risk and Compliance Contact Rod Farrar
More informationSafety Culture and the Benefits of SMS
Safety Culture and the Benefits of SMS Andy Evans Presented at Helitech 28 Sep 2011 Page 1 Introduction The European Helicopter Safety Analysis team analysed 300 European helicopter accidents between 2000
More informationSubject: Establishment of a Safety Management System (SMS)
GOVERNMENT OF INDIA OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION TECHNICAL CENTRE, OPPOSITE SAFDARJUNG AIRPORT, NEW DELHI 11 0 003 CIVIL AVIATION REQUIREMENTS SERIES 'C' PART I 20 TH JULY 2010 EFFECTIVE:
More informationFlight Operations Briefing Notes
Flight Operations Briefing Notes I Introduction Strict adherence to suitable standard operating procedures (SOPs) and normal checklists is an effective method to : Prevent or mitigate crew errors; Anticipate
More informationThis document is neither an EASA regulatory material nor a rulemaking proposal.
ECAST Ground Safety Training Working Group Proposal for a Ground Handling Training Guideline December 2009 Introduction These Training Guidelines have been drafted by the ECAST Ground Safety Training Working
More informationVoluntary Safety Programs and Safety Management Systems: What is needed to move from Reactive to Predictive. Abstract. Timothy J.
Voluntary Safety Programs and Safety Management Systems: What is needed to move from Reactive to Predictive Abstract Timothy J. Logan ISASI Member MO2711 Safety Management Systems (SMS) are now becoming
More informationDORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy
Not Protectively Marked Item 6 Appendix B DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Management Policy The Dorset & Wiltshire Fire and Rescue Authority () is the combined fire and rescue authority for
More informationCivil Aviation Authority. Information Notice. Number: IN 2016/043
Civil Aviation Authority Information Notice Number: IN 2016/043 Issued: 17 May 2016 Type Rating Instructor (Aeroplane) (TRI(A)) & Synthetic Flight Instructor (Aeroplane) (SFI(A)) Revalidation and Renewal
More informationBeyond Minimums: The Pursuit of Aviation Professionalism and Organizational Excellence. Gordon Harwell Lead Check Airman/Human Factors Project Lead
Beyond Minimums: The Pursuit of Aviation Professionalism and Organizational Excellence Gordon Harwell Lead Check Airman/Human Factors Project Lead Suggested Reading Beyond Minimums What are Minimums Do
More informationL.O.S.A.N.G.E. Line Operations Safety Analysis using Naturalistically Gathered Expertise. Report n 1. direction générale de l'aviation civile
L.O.S.A.N.G.E. Line Operations Safety Analysis using Naturalistically Gathered Expertise Report n 1 direction générale de l'aviation civile direction des affaires stratégiques et techniques sous-direction
More informationCRM Instructional Model Manager Assist Visit Checklist
CRM Instructional Model Manager Assist Visit Checklist CREW RESOURCE MANAGEMENT "Supporting Mission Effectiveness Through Enhanced Aircrew Performance" Naval Schools of Aviation Safety 181 Chambers Avenue,
More informationThe Development and Testing of NOTECHS: Non-Technical Skills for Airline Pilots
The Development and Testing of NOTECHS: Non-Technical Skills for Airline Pilots Rhona Flin Industrial Psychology Research Centre University of Aberdeen This paper provides back ground information on the
More informationCrew Resource Management
Crew Resource Management DR TIMOTHY BRAKE, SENIOR MEDICAL OFFICER, UNITED CHRISTIAN HOSPITAL HONORARY SECRETARY HKSSIH Crew Resource Management 1 Crew Resource Management I am not an expert in CRM CRM
More informationHow To Operate A Helicopter
ANNEX A Summary of Air Transport standards that have additional compliance or relief considerations Page A1 A.1 General principles The operator will: hold an AT AOC in accordance with Part 119 of CASR
More informationA promising future. TRM benefits
A promising future! 2 A promising future It is with pleasure that we offer you this brochure about Team Resource Management (TRM) as developed by the EUROCONTROL TRM User Group. Over the last few years,
More informationUnited Kingdom Civil Aviation Authority
United Kingdom Civil Aviation Authority Proposed Changes to CAA Scheme of Charges 1 INTRODUCTION 1.1 Details of revisions proposed to apply from 1 June 2016 are shown in red within this Enclosure. Current
More informationCULTURE, THREAT, AND ERROR: ASSESSING SYSTEM SAFETY
CULTURE, THREAT, AND ERROR: ASSESSING SYSTEM SAFETY Robert L. Helmreich 1 University of Texas Human Factors Research Project The University of Texas at Austin Austin, Texas USA 1 Research supporting this
More informationLead Generation Quickstart Guide
Lead Generation Quickstart Guide 1 2 Lead Generation Quickstart Guide Copyright 2014 Mooloop Ltd All Rights Reserved You re welcome to email, tweet, blog, and pass this ebook around. But please don t change
More informationThreat & Error Mgt Training at JetBlue Airways. Captain Chris Reed Manager, AQP
Threat & Error Mgt Training at JetBlue Airways Captain Chris Reed Manager, AQP Outline What s TEM at JetBlue? TEM versus CRM how we think about it Description of TEM courses to we teach Overview of our
More information23. The quality management system
23. The quality management system Version 2.0 On this page: Mandatory requirements: Extracts from the HFE Act Extracts from licence conditions HFEA guidance: Definition of the quality management system
More informationGlobal PPC Proposal. Proposal: Presented by: Peter J. Wolfe
Global PPC Proposal Professional Pilot Certification Proposal: Global l Professional Pilot Certification Presented by: Peter J. Wolfe PABC Executive Director ICAO NGAP Conference ICAO NGAP Conference Montreal,
More informationInbound Marketing - A Practical Application
INBOUND MARKETING PROGRAMME RESERVOIR DIGITAL LTD February, 2016 CONTENTS: SUMMARY... 2 THE PROGRAMME... 3 COSTS... 4 ABOUT RESERVOIR DIGITAL... 4 INTRODUCTION TO THE INBOUND MODEL... 5 1 2016 Reservoir
More informationEmirates Airline. Cargo Security The EK Experience
Emirates Airline Cargo Security The EK Experience The aim of Aviation Security The aim of aviation security is to safeguard passengers, crew, ground personnel and the general public from acts of unlawful
More informationTestimony of. Peter M. Bowler. President and CEO. American Eagle Airlines, Inc. Fort Worth, Texas
Testimony of Peter M. Bowler President and CEO American Eagle Airlines, Inc. Fort Worth, Texas Senate Committee on Commerce, Science and Transportation Subcommittee on Aviation Operations, Safety, and
More informationReport of External Evaluation and Review
Report of External Evaluation and Review Wanaka Helicopters Limited Highly Confident in educational performance Confident in capability in self-assessment Date of report: 15 February 2012 Contents Purpose
More informationTRAINING ACADEMY PALADIN RISK MANAGEMENT. Diploma of Risk Management and Business Continuity 3800 $ Creating Risk Gladiators NOW ONLY AVALIABLE
PALADIN RISK MANAGEMENT TRAINING ACADEMY Creating Risk Gladiators NOW ONLY DISTANCE EDUCATION OPTION NOW $ 3800 $ 3300 AVALIABLE FACE TO FACE Qualifications issued by McMillan Staff Development Diploma
More informationFlight Data Monitoring
Flight Data Monitoring info@swiss49.com INDEX PREFACE... 2 ACCIDENT PREVENTION... 3 FLIGHT SAFETY PROGRAM... 3 NON-REPRISAL POLICY... 4 GENERAL... 5 FDM TEAM CONFIDENTIALITY... 5 MILESTONE OF FDM PROGRAM...
More informationSafe in their Hands? Non-Technical Skills and Competence Assessment Rhona Flin Industrial Psychology Research Centre University of Aberdeen
Safe in their Hands? Non-Technical Skills and Competence Assessment Rhona Flin Industrial Psychology Research Centre University of Aberdeen NCSBN, Chicago, August 19 th, 2015 Dr Harold Shipman family doctor
More informationDeveloping a Risk-Based Cloud Strategy
Developing a Risk-Based Cloud Strategy Trevor Simmons, ZigZag Associates Ltd David Stokes, Venostic Consulting 23rd April 2015, Chertsey 1 Introductions Tell us briefly Who you are Who you work for What
More informationCooperation between the CPT and the authorities of the Netherlands
Cooperation between the CPT and the authorities of the Netherlands 1. The CPT recommends that, when negotiating future readmission agreements and/or implementation protocols, an explicit reference should
More informationCOMPLIANCE WITH THIS PUBLICATION IS MANDATORY
BY ORDER OF THE SECRETARY OF THE AIR FORCE AIR FORCE INSTRUCTION 11-290 15 OCTOBER 2012 AIR MOBILITY COMMAND Supplement 4 DECEMBER 2014 Flying Operations COCKPIT/CREW RESOURCE MANAGEMENT PROGRAM COMPLIANCE
More informationAviation Safety: Making a safe system even safer. Nancy Graham Director, Air Navigation Bureau International Civil Aviation Organization
Aviation Safety: Making a safe system even safer Nancy Graham Director, Air Navigation Bureau International Civil Aviation Organization Video Message, October 1st, 2010 (http://livestream.com/icao) I am
More informationAerodrome Emergency Planning00000000000000000 SAFETY MANAGEMENT SYSTEMS FOR AERODROMES
Advisory Circular Aerodrome Emergency Planning00000000000000000 AC 139-16(1) JANUARY 2013 SAFETY MANAGEMENT SYSTEMS FOR AERODROMES CONTENTS Page 1. References 1 2. Purpose 2 3. Status of this advisory
More informationAdvanced Master SAFETY MANAGEMENT IN AVIATION. NEW Syllabus
2015 SAFETY MANAGEMENT IN AVIATION NEW Syllabus SAFETY MANAGEMENT IN AVIATION and OBJECTIVES Mastère Spécialisé MS PROFESSIONAL PROSPECTS Entry Requirements : Master degree or an equivalent degree in science
More informationFundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.
Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then
More informationBuilding Safety on the Three Cultures of Aviation
Building Safety on the Three Cultures of Aviation Robert L. Helmreich, Ph.D. Professor and Director University of Texas Aerospace Crew Research Project Austin, Texas, USA Effective efforts to achieve safety
More information1.0 Policy Statement / Intentions (FOIA - Open)
Force Policy & Procedure Reference Number Business Continuity Management D269 Policy Version Date 23 July 2015 Review Date 23 July 2016 Policy Ownership Portfolio Holder Links or overlaps with other policies
More informationComment-Response Document 2014-17. Crew Resource Management (CRM) training
European Aviation Safety Agency Comment-Response Document 2014-17 Crew Resource Management (CRM) training CRD TO NPA 2014-17 RMT.0411 (OPS.094) 25.9.2015 Related Decisions 2015/022/R and 2015/023/R EXECUTIVE
More information