Dr. Madeline Wu Human Factors Specialist / Industrial Psychologist
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1 Dr. Madeline Wu Human Factors Specialist / Industrial Psychologist
2 Objectives What is Crew Resource Management (CRM)? Why do we need Well Operations CRM (WOCRM) training? How do we achieve WOCRM Competency? Attending WOCRM Course (IOGP 501; 502; 503) Considering WOCRM Applications Utilising Behavioral Markers (IOGP 503 forthcoming)
3 What is Crew Resource Management (CRM)? CRM training provides a set of non-technical skills to reduce human error, enhance productivity, team co-ordination and safety. CRM training has already shown positive impacts on other High risk industries, such as medicine, rail, aviation, maritime and the nuclear industries.
4 Why do we need CRM Training? Lessons learnt from high profile disasters The Macondo Blowout 20 April 2010
5 Why do we need CRM Training? Mandate from the IOGP Wells Expert Committee, IOGP Report 476 (October 2012) IOGP Report 501 (April 2014) IOGP Report 502 (December 2014) IOGP Report 503 (forthcoming 2015)
6 WOCRM Skills Assessment Considering others (TW) Awareness of surroundings (SA) Supporting others (TW) Conflict solving (TW) Shared mental models (SA) Plant status awareness (SA) Maintaining team focus (TW) Identifying and managing stress (PR) Assertiveness or speaking up (C) Asking questions (C) Flin et al. (2014). IOGP CRM for Well Operations teams Report
7 WOCRM Skills Categories 1. Teamwork Personal Resources, 9% 2. Situational awareness 3. Decision Making 4. Personal Resources 5. Leadership 6. Communication Decision Making, 10% Supervision & Leadership, 12% Communication, 18% Teamwork, 28% Situational Awareness, 23% Flin et al. (2014) IOGP CRM for Well Operations teams (Report no. 501, p. 10)
8 Levels of Situational Awareness
9 Situational Awareness Errors Projection, 13% Comprehension, 20% Perception, 67% Source: Sneddon et al, North Sea Drilling Operations, University of Aberdeen, 2006
10 Situational Awareness Do you see what I see?
11 Macondo Case Study Non-technical skills failures in an offshore petroleum accident Year Incident/Location Non-technical skills failures 2010 Macondo blowout, Gulf of Mexico Situational awareness Decision-making Communication Team work Leadership
12 WOCRM skills in safety conversations
13 WOCRM skills in Operation
14 WOCRM framework Safety Alerts
15 WOCRM skills in bowties development bow-tie-methodology-description-of-examples#series-1-airpro xmid-air-co llision-mac
16 Assessing Crew Performance Behavioural Markers Level 1 SA - Perception Behaviour Poor Marginal Effective Outstanding Comments Attention Monitoringand recording well control parameters (e.g. number of strokes, drill pipe pressure, casing pressure) Gathering information Actively asks for input and other relevant information Cue recognition Identifies early warning sign (increase in ROP) and positive kick indicators (e.g. flow with the pumps off)
17 In Summary The WOCRM training curriculum is responding to industry needs WOCRM skills can be taught and communicated through various methods simulators, on the job coaching, class exercises, lessons learnt from incident data, safety alerts and case studies. WOCRM training will equip Well Operations crews with CRM skills to improve safety, employee morale, proactivity, teamwork and productivity, to ultimately improve operational safety WOCRM skills will support our leaders in the delivery of safe and assured operations.
18 Questions? Comments?
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