Going from Hindsight to Foresight Crew Resource Management
|
|
|
- Clement Owens
- 8 years ago
- Views:
Transcription
1 Going from Hindsight to Foresight Crew Resource Management PSA, Stavanger, 27 November, 2013 Rhona Flin Industrial Psychology Research Centre University of Aberdeen
2 Safe and Efficient Performance Individual actions Latent Conditions Organisational /Professional Culture Professional Behaviour Technical & Non-Tech. Skills Job Performance
3 Non-Technical/ CRM Skills Leadership Team Work Communication Situation Awareness Decision Making Personal Limitations managing stress and fatigue
4 Crew Resource Management To address these identified weaknesses in individual and crew performance - new training devised. using all the available resources- information, equipment and people- to achieve safe and efficient flight operations. Lauber, 1977 CRM training provides a set of countermeasures against human error; it is based on the premise that human error is ubiquitous and inevitable. Helmreich (1996)
5 Crew Resource Management Based and updated on human factors research identified as critical for safe crew performance Developed by psychologists and pilots, delivered by pilots 2-3 days basic training (inc. videos, role-plays, etc.) Annual recurrent training Practised with feedback in simulator (LOFT) Mandated by UK CAA (1993). Pilots CRM/ NTS skills formally assessed (eg NOTECHS)
6 Tenerife (1977) Two Boeing 747s crashed into each other on the runway. 583 people killed. Causes: conflict resolution, lack of assertiveness, communication failures, poor situation awareness, stress non-technical skills
7 Closing the NTS/ CRM Loop Behaviour/ Safety Problem Task Analysis/ Accid. analys Identify NTS & conditions
8 Closing the NTS/ CRM Loop Monitor Evaluate Behaviour/ Safety Problem NTS/ CRM training Task Analysis Accid. analy Identify NTS & conditions
9 Identifying Pilots Non-Technical Skills Task analysis from 1979 Flight deck or simulator observations Interviews with pilots Surveys of pilots attitudes, experiences Confidential safety reporting systems Accident analysis, especially analysis of cockpit voice recorder
10 Offshore Installation Black Box? What would be on your voice recorder?..
11 Offshore Installation Black Box? My way is much quicker. Did the driller say increase? What s the mud guy complaining about now.?. No-one ever follows that procedure I knew that was going to happen
12 Pilots Non-Technical Skills NOTECHS system (1998) Pan-European Behaviour rating method to assess a pilot s non-technical (CRM) skills. Recommended by CAA Adopted by some airlines, adapted by others. See also Flin, Goeters, et al (2003) Human Factors and Aerospace Safety, 3,
13 NOTSS skills taxonomy v1.2 Categories Situation Awareness Decision Making Communication and Teamwork Leadership Elements Gathering Information Understanding Information Projecting and anticipating future state Considering options Selecting and communicating option Implementing and reviewing decisions Exchanging information Establishing a shared understanding Co-ordinating team Setting and maintaining standards Supporting others Coping with pressure Yule et al. Medical Education
14 Evidence for CRM effectiveness (Salas 2006; O Connor 2008) Reactions to training Attitude shift Learning CRM skills (behaviour) measurement Organisational indicators eg accident data Accounts from pilots Results - limited empirical evidence but what there is, is positive
15 CRM training beyond the cockpit Nuclear Power Industry Air Traffic Control Hospital operating theatres Fire service Systems analysts Rail industry NASA mission control/ astronauts Merchant Navy (Bridge/ Engine Room Resource Management) Mining
16 Linking CRM training to the SMS CRM/ Non-tech training Information Safety Management System
17 CRM: learning from accidents Air France AF447, Airbus 330 Rio de Janeiro to Paris 1 st June 2009 Crashed into Atlantic Ocean Loss of 228 passengers and crew The design of training must be such that it generates surprise and startle to teach pilots how to react and work in stressful situations.
18 Startle Effects Distinction: startle/ surprise with fast recovery and startle with associated fear response High emotional component from fear disrupts cognition Ongoing research into this topic applied to pilots to build into CRM training
19 Factoring the Human into Safety: Translating Research into Practice Prof. Rhona Flin, Dr. Kathryn Mearns, Rachael Gordon, Paul O Connor & Sean Whitaker Industrial Psychology Group ( ) Develop a bench-marking study of safety. Develop Crew Resource Management for offshore teams. Analyse the human factors causes of offshore accidents. Sponsored by: Agip, AMEC, AOC/Brown & Root, BP/Amoco, Coflexip Stena, Conoco, Elf, Health & Safety Executive (OSD), Oryx, Salamis, Sedco Forex, Shell, Texaco, Total. University of Aberdeen
20 Number of incidents Summary of US (Outer Continental Shelf) causes of Incident Number of incidents Equipment failure Human error Weather Equipment failure Human error Weather Slip, Trip, Fall Other Causes of incidents Causes of incidents Slips, trips & falls Other
21 Analysis of cause of incident of a major Offshore Oil Operator in 1997 (n=276) Equipment/technical failure 28% Violations 33% Error/omission 28% Design failure 12%
22 Drilling rig accident analysis: Main causes Technical Technical Technical Technical Technical Other
23 Deepwater Horizon cognitive skills? Situation awareness of level of risk/ time, understanding of the well, meaning of signals, anticipation? Decision making for the well, for the emergency response, between beach and rig? Risk calibration of leaders?
24 Deepwater Horizon team skills? Team - coordination, communication; shared mental model, speaking up? Leadership supervisors, managers on rig and on the beach? Companies culture/ rig safety culture.
25 Montara Commission Failure of sensible oilfield practice 101 Aspects of standards ambiguous and open to different interpretations Deficiencies in decision making Systemic failure of communication Lack of competence Risks not recognised Judgements to push on
26 Crew Resource Management for Wells personnel OGP (Oil and Gas Producers) commissioned project at Aberdeen University (Flin, Wilkinson & Agnew) to outline a basic non-technical (CRM) skills syllabus for drill crews and other wells personnel. WOCRM Syllabus Guidance (OGP: 501, 2013) Detailed syllabus in preparation. WOCRM Syllabus (OGP Report, in prep, 2014)
27 Method for WOCRM study Identify the key categories of non-technical skills required by wells personnel, in order to develop guidance for a generic training syllabus. Literature review human factors in wells operations Interviews 33 wells personnel in 17 wells roles
28 Categories & Roles for WOCRM Notes: Machine Operator Driller / Operator Assistant Driller / Operator 1. Roughneck, Directional Driller & MWD/LWD Engineer are the only role added to the OSPRAG / Oil & Gas UK list. 2. Bold indicates top priority for each category. 3. Roles in italics are not required for CRM analysis at this stage, therefore no interviews were conducted as part of Abz Uni work. 4. Role names can vary across industry and between different companies. Supervisors Toolpusher Rig Manager (office) Company Man Drilling Supervisor Superintendent (office) Well Service Supervisor Well Test Supervisor Coil Tubing Supervisor Slickline Supervisor Completions Supervisor E-Line Supervisor OIM Senior Drilling Engineer Drilling Engineer Senior Completions Engineer Completions Engineer Well Engineering Manager Support Roughneck Derrickman Mud Logger Drilling Fluids Engineer Cementer Directional Driller MWD/LWD Engineer Subsea Engineer BOP/LMRP Engineer Well Integrity Engineer Production Supervisor Petroleum Engineer Operations Geologist Development Geologist Reservoir Engineer Sub Surface Lead/Manager 28
29
30 WOCRM: Skills required
31 Suggested WOCRM syllabus (Flin et al, 2013, OGP Report No 501) - Situation awareness - Decision making DAY ONE - Communication - Team work - Leadership - Personal resources DAY TWO PLUS PRACTICE SESSIONS e.g. in simulator
32 OGP Recommendations (Report 501) CRM training to a wide range of wells op roles Integrate with tech training Technical and behavioural science instructors Three days with practical exercises and feedback Refresher training Generic CRM for a wells team
33 Is the culture reinforcing or toxic for safe behaviours/ NTS? Unit culture Worker behaviour
34 Training CRM (NTS) skills - UK operating theatre teams Investigators noted that considerable cultural resistance to adoption was encountered, particularly among medical staff. McCulloch, Mishra, Handa, Dale, Hirst, Catchpole. (2009) The effects of aviation-style non-technical skills training on technical performance and outcome in the operating theatre. Qual Saf Health Care, 18:
35 Further information Further information - safety research projects, papers and reports
Human variability: Two aspects (Reason, 2000)
Safe and Efficient Job Performance Non-Technical Skills in Industry and Medicine Rhona Flin Industrial Psychology Research Centre The Royal College of Pathologists, London, 28 November, 2013 Latent Conditions
Rhona Flin Industrial Psychology Research Centre University of Aberdeen
The Power of Behaviour: Non-Technical Skills Rhona Flin Industrial Psychology Research Centre University of Aberdeen NVVK Congress, Jan de Kroes Lecture, Papendal, 21 March 2013 Culture and behaviour Culture
Guidelines for implementing Well Operations Crew Resource Management training
REPORT 502 DECEMBER 2014 Guidelines for implementing Well Operations Crew Resource Management training communication teamwork Disclaimer Whilst every effort has been made to ensure the accuracy of the
Safe in their Hands? Non-Technical Skills and Competence Assessment Rhona Flin Industrial Psychology Research Centre University of Aberdeen
Safe in their Hands? Non-Technical Skills and Competence Assessment Rhona Flin Industrial Psychology Research Centre University of Aberdeen NCSBN, Chicago, August 19 th, 2015 Dr Harold Shipman family doctor
RESEARCH REPORT 061. Factoring the human into safety: Translating research into practice. Crew Resource Management Training for Offshore Operations
HSE Health & Safety Executive Factoring the human into safety: Translating research into practice Crew Resource Management Training for Offshore Operations Volume 3 (of 3) Prepared by the University of
Factoring the Human into Safety: Translating Research into Practice
INDUSTRIAL PSYCHOLOGY GROUP HSE OTO Report 2000 036 Factoring the Human into Safety: Translating Research into Practice Kathryn Mearns, Rhona Flin, Rachael Gordon, Paul O Connor and Sean Whitaker Executive
RESEARCH REPORT 062. Factoring the human into safety: Translating research into practice. Executive Summary for:
HSE Health & Safety Executive Factoring the human into safety: Translating research into practice Executive Summary for: Vol. 1 Benchmarking (RR 059/2002) Vol. 2 - Accident Analyses (RR 060/2002) Vol.
Crew Resource Management in CRIOP from 2004
Crew Resource Management in CRIOP from 2004 Stig.O.Johnsen@sintef.no 1 Agenda Why CRM focus in CRIOP in 2004? Experiences of use Suggested use of CRM 1 Human Factors and CRM Human Factors (in short) a
Safety Intelligence and Chronic Unease in Senior Managers Rhona Flin. University of Aberdeen
Safety Intelligence and Chronic Unease in Senior Managers Rhona Flin University of Aberdeen IAEA, Developing Improvement Programmes for Safety Culture, November, 2015 Safety culture research from 1992
The Development and Testing of NOTECHS: Non-Technical Skills for Airline Pilots
The Development and Testing of NOTECHS: Non-Technical Skills for Airline Pilots Rhona Flin Industrial Psychology Research Centre University of Aberdeen This paper provides back ground information on the
for teams in the offshore oil industry
for teams in the offshore oil industry Rhona H. Flin Professor of Industrial Psychology, Offshore Management Centre, Aberdeen Business School, The Robert Gordon University, Aberdeen, Scotland, UK 121 Introduction
Why assess operational behaviour? Seeing is Believing. Drift into Failure. The Problem with Learning. What to assess?
Why assess operational behaviour? Seeing is Believing Assessing CRM Competencies Dr. Nicklas Dahlstrom Human Factors Manager The Problem with Learning Drift into Failure Normal people doing normal work
Threat & Error Management (TEM) SafeSkies Presentation. Ian Banks Section Head, Human Factors 27 Aug 2011
Threat & Error Management (TEM) SafeSkies Presentation Ian Banks Section Head, Human Factors 27 Aug 2011 Objectives Definition Discuss Brief history of TEM The Original University of Texas TEM Model Threats
ARTICLE IN PRESS. Crew Resource Management training for offshore oil production teams. Paul O Connor, Rhona Flin*
Safety Science 41 (2003) 111 129 www.elsevier.com/locate/ssci Crew Resource Management training for offshore oil production teams Paul O Connor, Rhona Flin* Department of Psychology, University of Aberdeen,
Dr. Madeline Wu Human Factors Specialist / Industrial Psychologist
Dr. Madeline Wu Human Factors Specialist / Industrial Psychologist Objectives What is Crew Resource Management (CRM)? Why do we need Well Operations CRM (WOCRM) training? How do we achieve WOCRM Competency?
GUIDANCE ON CREW RESOURCE MANAGEMENT (CRM) AND NON-TECHNICAL SKILLS TRAINING PROGRAMMES
GUIDANCE ON CREW RESOURCE MANAGEMENT (CRM) AND NON-TECHNICAL SKILLS TRAINING PROGRAMMES 1st edition July 2014 Published by ENERGY INSTITUTE, LONDON The Energy Institute is a professional membership body
Flight Operations Information Leaflet
State of Qatar Civil Aviation Authority Air Safety Department Flight Operations Information Leaflet FOIL No. 06/03 Issue No. 1 22 May 2003 CREW RESOURCE MANAGEMENT CABIN CREW 1 Introduction 1.1 In order
The Assessment of Non-technical Skills in JAR-OPS and JAR-FCL
The Assessment of Non-technical Skills in JAR-OPS and JAR-FCL Captain Paul Field British Airways Plc Abstract Safety research has shown that human error is a primal contributing factor in the majority
Crew Resource Management: Initial 1
CRM: Initial 1 The effective utilisation of all available resources of, hardware, software, and liveware to achieve efficient, safe flight operations WikiofScience Crew Resource Management: Refresher 2
Provided by the author(s) and NUI Galway in accordance with publisher policies. Please cite the published version when available.
Provided by the author(s) and NUI Galway in accordance with publisher policies. Please cite the published version when available. Title Methods used to evaluate the effectiveness of CRM training: A survey
CRM Training. UK AltMOC. 3.1 Acceptable Means of Compliance (AMC) and Guidance Material (GM) (Draft EASA Decisions)
UK CAA Flight Operations CRM Training UK AltMOC 3.1 Acceptable Means of Compliance (AMC) and Guidance Material (GM) (Draft EASA Decisions) 3.1.2 Air operations Decision 2012/017/R (Part-ORO) SUBPART FC
Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME
ADVISORY CIRCULAR FOR AIR OPERATORS Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Date: xx.xx.2013 Initiated By: Republic of Korea AC No: 1. PURPOSE This advisory circular (AC) presents guidelines
b) Describe the concept of ERROR CHAIN in aviation.
1. Crew Resource Management (CRM) was celebrated as the convergence ofa concept, an attitude and a practical approach to pilot training. a) What is the CRM all about and how this program could improve
Ministry of Civil Aviation Egyptian Advisory Circular Number 00-3 Egyptian Civil Aviation Authority. EAC No.00_3
Ministry of Civil Aviation Egyptian Advisory Circular Number 00-3 EAC No.00_3 Issue 5, Rev. 0 Dated May, 2012 Page 1 2B 1T11T Egyptian Advisory Circular Number 00-3 Ministry of Civil Aviation UTABLE of
Building Safety on the Three Cultures of Aviation
Building Safety on the Three Cultures of Aviation Robert L. Helmreich, Ph.D. Professor and Director University of Texas Aerospace Crew Research Project Austin, Texas, USA Effective efforts to achieve safety
Garuda Indonesia Airlines CRM Training Program Overview. Capt. Prita Widjaja
Garuda Indonesia Airlines CRM Training Program Overview Capt. Prita Widjaja Aviation s Safety History & Human Factors Threats No defined recognition or training in human factors pre- 1980 Mishaps reach
Delivering the Promise to Healthcare: Improving Patient Safety and Quality of Care through aviation-related Crew Resource Management (CRM) Training
Delivering the Promise to Healthcare: Improving Patient Safety and Quality of Care through aviation-related Crew Resource Management (CRM) Training by Stephen M. Powell, Captain Delta Airlines Healthcare
Crew Resource Management
Crew Resource Management DR TIMOTHY BRAKE, SENIOR MEDICAL OFFICER, UNITED CHRISTIAN HOSPITAL HONORARY SECRETARY HKSSIH Crew Resource Management 1 Crew Resource Management I am not an expert in CRM CRM
MODELS OF THREAT, ERROR, AND CRM IN FLIGHT OPERATIONS
MODELS OF THREAT, ERROR, AND CRM IN FLIGHT OPERATIONS Robert L. Helmreich 1, James R. Klinect, & John A. Wilhelm University of Texas Team Research Project The University of Texas at Austin Department of
Description: ToR RMT.0411 (OPS.094) Issue 2. Group Composition: GC RMT.0411 (OPS.094) Issue 4
ToR RMT.0411 (OPS.094) Description: ToR RMT.0411 (OPS.094) Issue 2 Language: English Group Composition: GC RMT.0411 (OPS.094) Issue 4 ToR number: 094 ToR Series: Related Rulemaking Subject(s): OPS Crew
Enhancing the basis for CRM training for well operations crews:
Enhancing the basis for CRM training for well operations crews: Risk influencing factors in offshore drilling Sverre A. Kvalheim & Stein Haugen Agenda Introduction The call for more focus on HOF in offshore
Notice of Proposed Amendment 2014-17. Crew resource management (CRM) training
European Aviation Safety Agency Rulemaking Directorate Notice of Proposed Amendment 2014-17 Crew resource management (CRM) training RMT.0411 (OPS.094) 26.6.2014 EXECUTIVE SUMMARY This Notice of Proposed
General... 1. Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background...1. Components of CRM... 3
AC AOC-34( (0) 17 April 2014 Advisory Circular TRAINING PROGRAMME ON CREW RESOURCE MANAGEMENT General... 1 Purpose... 1 Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background....1
Title & Image NATIONAL CIVIL AVIATION ADMINSTRATION. Advisory Circular
Title & Image NATIONAL CIVIL AVIATION ADMINSTRATION Advisory Circular Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Issuing Office: [Identity of Office of NCAA issuing ] Document No.: [NCAA AC #]
Maritime Resource Management
Maritime Resource Management John Garner, Fleet Director Interferry Conference Vancouver 7 th October 2014 Key issues in the Human Element - Safety culture - Just culture - Learning culture driving continuous
NOTECHS: Non-technical skill evaluation in JAR-FCL
NOTECHS: Non-technical skill evaluation in JAR-FCL J.A.G. van Avermaete 07 - Evaluating CRM 25 NOTECHS: Non-technical skill evaluation in JAR-FCL J.A.G. van Avermaete This investigation has been carried
AGR Consultancy Worldwide opportunities. Recruitment and consultancy solutions
AGR Consultancy Worldwide opportunities Recruitment and consultancy solutions Remote locations Deepwater Decommissioning 02 Connecting clients and consultants worldwide High pressure high temperature Extended
Recommendations for enhancements to well control training, examination and certification
Recommendations for enhancements to well control training, examination and certification Report No. 476 October 2012 International Association of Oil & Gas Producers P ublications Global experience The
CANADIAN AVIATION REGULATION ADVISORY COUNCIL (CARAC) NOTICE OF PROPOSED AMENDMENT (NPA) CREW RESOURCE MANAGEMENT
EXECUTIVE SUMMARY CARAC ACTIVITY REPORTING NOTICE #: 2014-021 Contemporary Crew Resource Management (CRM) concepts and training programs have been proven by aviation human factors experts to be effective
DRAFT. Advisory Circular. AC 121A-09(0) December 2003 HUMAN FACTORS AND CREW RESOURCE MANAGEMENT TRAINING
Advisory Circular AC 121A-09(0) December 2003 HUMAN FACTORS AND CREW RESOURCE MANAGEMENT TRAINING CONTENTS 1. References 2. Purpose 3. Status of this AC 4. Introduction 5. Definitions 6. CRM Training Course
Development of the NOTECHS (non-technical skills) system for assessing pilots CRM skills
Human Factors and Aerospace Safety 3(2), 95-117 2003, Ashgate Publishing POSITION PAPER Development of the NOTECHS (non-technical skills) system for assessing pilots CRM skills Rhona Flin*, Lynne Martin*,
Provided by the author(s) and NUI Galway in accordance with publisher policies. Please cite the published version when available.
Provided by the author(s) and NUI Galway in accordance with publisher policies. Please cite the published version when available. Title Methods used to evaluate the effectiveness of CRM training: A literature
Annex II to Decision 2015/022/R. The text of the amendment is arranged to show deleted, new or amended text as shown below:
Annex II to ED Decision 2015/022/R Annex II to Decision 2015/022/R The Annex to Decision 2014/017/R 1 is hereby amended as follows: The text of the amendment is arranged to show deleted, new or amended
How To Improve Your Crew
Faking CRM: Talking the Walk Brent Hayward Andrew Lowe & Kate Branford Dédale Asia Pacific PACDEFF 2013 September 2013 CRM Evolution CRM emerged in the late 1970 s as Cockpit resource management training
Importance of MRM Training
The pilot community has been aware of the importance of human factors for a long time. Since 1978 Cockpit Resource Management or Crew Resource Management (CRM) training has become a valuable asset to aviation
Safety Risk. Aligning perception with reality
Safety Risk Aligning perception with reality Operating instructions Perception a person s recognition of the nature and degree of risk affecting an activity Reality accurate assessment of risk based on
Enhancing Safety Through Teamwork and Communication: Adapting CRM from Aviation to Medicine
Enhancing Safety Through Teamwork and Communication: Adapting CRM from Aviation to Medicine Robert L. Helmreich, PhD. FRAeS The University of Texas Human Factors Research Project Mayo Clinic October 5,
AGR Consultancy. Worldwide opportunities. Recruitment and consultancy solutions
AGR Consultancy Worldwide opportunities Recruitment and consultancy solutions Remote locations Deepwater Decommissioning 02 Connecting clients and consultants worldwide High pressure high temperature Extended
RESEARCH REPORT 059. Factoring the human into safety: Translating research into practice
HSE Health & Safety Executive Factoring the human into safety: Translating research into practice Benchmarking human and organisational factors in offshore safety Volume 1 (of 3) Prepared by the University
Chapter 1. Introduction
Chapter 1 Introduction When things go wrong in high-risk organisations, the consequences can result in damage to humans, equipment and the environment. Significant levels of protection and redundancy are
FATIGUE MANAGEMENT TRAINING FOR AVIATION PERSONNEL
FATIGUE MANAGEMENT TRAINING FOR AVIATION PERSONNEL Guidance for developing training compliant with the new EASA fatigue management regulations Clockwork Research White Paper 14/01 April 2014 2 PURPOSE
2 : 4 SCHEDULE WAGES AND OVERTIME RATES FOR EMPLOYEES ON MOBILE OFFSHORE FACILITIES AS WELL AS DRILLING FROM PERMANENTLY PLACED FACILITIES
UNION FOR WORKERS Valid from 1 June 2009 WITHIN THE ENERGY SECTOR (SAFE) To 31 May 2010 2 : 4 SCHEDULE WAGES AND OVERTIME RATES FOR EMPLOYEES ON MOBILE OFFSHORE FACILITIES AS WELL AS DRILLING FROM PERMANENTLY
Behavioral Markers for Crew Resource Management: A Review of Current Practice
THE INTERNATIONAL JOURNAL OF AVIATION PSYCHOLOGY, 11(1), 95 118 Copyright 2001, Lawrence Erlbaum Associates, Inc. Behavioral Markers for Crew Resource Management: A Review of Current Practice Rhona Flin
TASK, TEAM AND TECHNOLOGY INTEGRATION IN SURGICAL CARE
TASK, TEAM AND TECHNOLOGY INTEGRATION IN SURGICAL CARE Dr Ken Catchpole Director of Surgical Safety and Human Factors Research Department of Surgery Cedars-Sinai Medical Center Los Angeles .WHERE I FINISHED
Human factors is the term used to describe the interaction
Human factors defined Human factors is the term used to describe the interaction of individuals with each other, with facilities and equipment, and with management systems. This interaction is influenced
Does crew resource management (CRM) training enhance or hinder acting under a disturbance situation? - experiences from the aviation and nuclear power fields CRM Cockpit Resource Management Crew Resource
Crew Resource Management Module
Crew Resource Management Module Knowledge Objectives: CRM At the end of this module the student should: Understand the origin and progression of CRM as it relates to medicine Be aware of areas of pre-hospital
Technical & Engineering: OIL & GAS
Providing Qualified Professionals Be Exceptional About us Recruitment Process Compliance Client Support Payroll Control Our Clients Oil & Gas Industry Contact About us Cordant Technical & Engineering Recruitment
1. What is BSEE s vision for the regulatory program?
Shell Exploration & Production Company One Shell Square P. O. Box 61933 New Orleans, LA 70161-1933 United States of America Tel +1 504 728 4143 Fax +1 504 728 4567 Telex http://www.shell.com/eandp-en Email
Petroleum, petrochemical and natural gas industries Competency management guidance for well operations personnel
Reference number of document: OGP Draft 117969 Date: 2013-05-01 Secretariat: OGP Petroleum, petrochemical and natural gas industries Competency management guidance for well personnel Disclaimer Whilst
ACHIEVING COMPLIANCE THROUGH PEOPLE: TRAINING SUPERVISORS TO TACKLE PROCEDURAL NON-COMPLIANCE
ACHIEVING COMPLIANCE THROUGH PEOPLE: TRAINING SUPERVISORS TO TACKLE PROCEDURAL NON-COMPLIANCE Paul Leach 1, Jonathan Berman 1 and David Goodall 2 1 Greenstreet Berman Ltd, London, UK 2 National Grid, UK
Mauro Calvano. About Aviation Safety Management Systems
Mauro Calvano About Aviation Safety Management Systems January 2003 1 INTRODUCTION In order to be aware of the factors that are driving the accident rate during the last decade, we must identify the hazards
RESEARCH REPORT 060. Factoring the human into safety: Translating research into practice
HSE Health & Safety Executive Factoring the human into safety: Translating research into practice The development and evaluation of a human factors accident and near miss reporting form for the offshore
An Introduction to Oil and Gas Well Servicing
An Introduction to Oil and Gas Well Servicing Educational Material from the IOM 3 Oil and Gas Division The global network for the materials cycle Introduction The Institute of Materials, Minerals & Mining
SENATE RESOLUTION No. 78 STATE OF NEW JERSEY. 214th LEGISLATURE INTRODUCED JULY 1, 2010
SENATE RESOLUTION No. STATE OF NEW JERSEY th LEGISLATURE INTRODUCED JULY, 00 Sponsored by: Senator SEAN T. KEAN District (Monmouth) Senator ANDREW R. CIESLA District 0 (Monmouth and Ocean) Co-Sponsored
A promising future. TRM benefits
A promising future! 2 A promising future It is with pleasure that we offer you this brochure about Team Resource Management (TRM) as developed by the EUROCONTROL TRM User Group. Over the last few years,
Guide to Performance Standards for Instructors of Crew Resource Management (CRM) Training in Commercial Aviation
Guide to Performance Standards for Instructors of Crew Resource Management (CRM) Training in Commercial Aviation Published jointly by RAeS, CAA and ATA Printed by Riverprint, England Intellectual Property
Degree/ Higher Education Jobs:
Ohio s Natural Gas and Crude Oil Industry Degree/ Higher Jobs Job Title Degree/ Higher Jobs: for field positions may require 2 to 4 year, or higher degrees that are industry specific and/ or technical
STATEMENT OF DOUG SLITOR, ACTING CHIEF OFFICE OF OFFSHORE REGULATORY PROGRAMS BUREAU OF OCEAN ENERGY MANAGEMENT, REGULATION, AND ENFORCEMENT BEFORE THE COMMITTEE ON EDUCATION AND LABOR UNITED STATES HOUSE
Developing and implementing HF and TEM programs for Engineering and Maintenance Rick Sellers
Developing and implementing HF and TEM programs for Engineering and Maintenance Rick Sellers convergentsafety.com Scope Understanding maintenance error The systems safety approach The context of aviation
Lund University School of Aviation (LUSA) Report for the Swedish Civil Aviation Authority. Nicklas Dahlström, Jimisola Laursen and Johan Bergström
Report for the Swedish Civil Aviation Authority Crew Resource Management, Threat and Error Management, and Assessment of CRM Skills Current situation and development of knowledge, methods and practices
Human Factors and Fatigue: Progress and Products
Human Factors and Fatigue: Progress and Products Federal Aviation Dr. William B. Johnson Chief Scientific & Technical Advisor for Human Factors in A/C Maintenance Systems bill-dr.johnson@faa.gov AVS Organization
Drilling operations On / Offshore
Curriculum Vitea Sije Jan Karstens Drilling operations On / Offshore Bodegraven The Netherlands Personnel Details: Name: S.J. Karstens Address: Lindehof 11 2411 ZW Bodegraven Netherlands Telephone: +31(0)172-618183
DEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION
DEPARTMENT OF DEFENSE COMMERCIAL AIR TRANSPORTATION QUALITY AND SAFETY REQUIREMENTS INTRODUCTION The Department of Defense (DOD), as a customer of airlift services, expects an air carrier or operator soliciting
HUMAN FACTORS & AVIATION MEDICINE
FLIGHT SAFETY FOUNDATION HUMAN FACTORS & AVIATION MEDICINE Vol. 44 No. 1 For Everyone Concerned with the Safety of Flight January February 1997 FAA Identifies CRM-related Issues and Training Needs in Flight-inspection
Drilling for Deepwater Data: A Forensic Analysis of the Gulf of Mexico Deepwater Horizon Disaster
Paper SAS1865-2015 Drilling for Deepwater Data: A Forensic Analysis of the Gulf of Mexico Deepwater Horizon Disaster ABSTRACT Steve Walker and Jim Duarte, SAS Institute Inc., Cary, NC During the cementing
The School of Psychology Undergraduate Guide
The School of Psychology Undergraduate Guide Welcome Welcome to the School of Psychology at the University of Aberdeen. It is my hope that you will join our inspiring and friendly community, and enable
To link to this article: http://dx.doi.org/10.1207/s15327108ijap1203_5 PLEASE SCROLL DOWN FOR ARTICLE
This article was downloaded by: [University of Aberdeen] On: 28 January 2014, At: 06:47 Publisher: Taylor & Francis Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office:
Exceed Your Career Expectations
Exceed Your Career Expectations Vision As the offshore driller of choice, we will go beyond what is expected to achieve a safe zero-incident workplace and to be the clear choice among employees, customers
ERROR MANAGEMENT TRAINING
ERROR MANAGEMENT TRAINING Defining Best Practice ATSB Aviation Safety Research Grant Scheme Project 2004/0050 Matthew J W Thomas Centre for Applied Behavioural Science University of South Australia Error
CULTURE, THREAT, AND ERROR: ASSESSING SYSTEM SAFETY
CULTURE, THREAT, AND ERROR: ASSESSING SYSTEM SAFETY Robert L. Helmreich 1 University of Texas Human Factors Research Project The University of Texas at Austin Austin, Texas USA 1 Research supporting this
Insurance industries issues: contribution to prevention and safety in the financial sector
Insurance industries issues: contribution to prevention and safety in the financial sector ETH Industry DIALOGUE ON THE FUTURE Risk, Security and Privacy: Is robustness in a globalised society an illusion?
performance Tackling the Challenges To Develop Effective Safety Cultures
improving human performance Tackling the Challenges To Develop Effective Safety Cultures PAM BOSCHEE, OIL AND GAS FACILITIES SENIOR EDITOR Human error is identified as a root cause of accidents and incidents
Safety, Efficiency, and Productivity: Conflict or Cooperative? The BP Deepwater Horizon Accident Personal Observations
Safety, Efficiency, and Productivity: Conflict or Cooperative? The BP Deepwater Horizon Accident Personal Observations Najm Meshkati Professor Department of Civil/Environmental Engineering Department of
Training Norway PRODUCT FLYER. Drilling Equipment Courses. Training information Molde
Training Norway Drilling Equipment Courses PRODUCT FLYER Training information Molde NOV Training Norway NOV welcomes you to our training facilities in Norway. These facilities include drilling simulators,
The contribution of human factors to accidents in the offshore oil industry. Rachael P. E. Gordon*
I I I i The contribution of human factors to accidents in the offshore oil industry 1 ELSEVIER Reliability Engineering and System Safety 61 (1998) 95-108 1998 Elsevier Science Limited All rights reserved.
Expert Aviation Lawyers Call On Pakistan CAA To Appoint Independent Investigators
Press release 16/07/2012 Expert Aviation Lawyers Call On Pakistan CAA To Appoint Independent Investigators British Aviation Lawyers Acting For The Victims Of Bhoja Air Crash In Pakistan Share Concerns
Crew Resource Management (CRM)
King Schools Online Internet Learning Programs Crew Resource Management (CRM) Syllabus King Schools, Inc. 3840 Calle Fortunada San Diego, CA 92123 800-854-1001 (USA) 858-541-2200 (Worldwide) www.kingschoolsonline.com
Industry Guidelines for the Management of Competence and Training in Emergency Response for Offshore Installations
Industry Guidelines for the Management of Competence and Training in Emergency Response for Offshore Installations Issue 2 April 2004 Whilst every effort has been made to ensure the accuracy of the information
Deepwater Horizon Accident Investigation Report
Deepwater Horizon Accident Investigation Report September 8, 2010 This is the report of an internal BP incident investigation team. The report does not represent the views of any individual or entity other
MARINE PROFILE AB INTERNATIONAL CONSULTANTS SERVING THE MARITIME INDUSTRY IN HUMAN RESOURCE, ORGANISA- TION, HUMAN FACTOR AND SAFETY ISSUES
MARINE PROFILE AB INTERNATIONAL CONSULTANTS SERVING THE MARITIME INDUSTRY IN HUMAN RESOURCE, ORGANISA- TION, HUMAN FACTOR AND SAFETY ISSUES 1 Marine Profile was founded in 1994 by industrial management
HSE DIRECTIVE 10 HELICOPTER OPERATIONS
HSE DIRECTIVE 10 HELICOPTER OPERATIONS Directive owner per 01.01.2015 Gunn Elin Hellegaard HELI. OPS.. Please consult the asset s HSE instructions for potential installation specific requirements 1 GENERAL
Energy Industries Council III BRAZIL-UK OIL & GAS MEETING: CO-OPERATION IN HUMAN RESOURCES & SKILLS DEVELOPMENT - Aberdeen - May 2012
Connecting the UK and Brazil: a Platform for Training Excellence The and EICSuccess Energy Industries Council III BRAZIL-UK OIL & GAS MEETING: CO-OPERATION IN HUMAN RESOURCES & SKILLS DEVELOPMENT - Aberdeen
Deepwater Horizon Summary of Critical Events, Human Factors Issues and Implications
Deepwater Horizon Summary of Critical Events, Human Factors Issues and Implications 23 Sept 2010 Alison Hubbard David Embrey Deepwater Horizon Summary of Critical Events, Human Factors Issues and Healthcare
Montara Wellhead Platform Incident R Galton - June 2011
Montara Wellhead Platform Incident R Galton - June 2011 /dor Introduction Department of Resources Contents Precis Project Regulatory Regime Drill rig operations Cause of incident Inquiry Outcomes Department
How To Get A Marine Safety License
PROFESSIONAL TRAINING REQUIREMENTS FOR THE LICENSING OF OFFICERS SERVING ON BOARD A VANUATU MOBILE OFFSHORE DRILLING UNIT (MODU) REVISION 4 The requirements detailed in the following pages are considered
Threat and Error Management
Threat and Error Management Society of Experimental Test Pilots April 28, 2009 Robert Sumwalt, Board Member NTSB Threat and Error Management: A Practical Perspective Building a wall How do we improve safety?
Management, Leadership and People Development Skills
Management, Leadership and People Development Skills Who are these courses for? Appropriate if: You Have Been Undertaking A Supervisory Role You Have Recently Been Promoted Or Appointed To A First Line
THE DELTON GROUP MANPOWER TRAINING CONSULTANCY SHORT COURSE PROGRAMME TOPICS LISTING
THE DELTON GROUP MANPOWER TRAINING CONSULTANCY SHORT COURSE PROGRAMME TOPICS LISTING Delton Short Course Programmes English Language Technical English Language English Language for the Oil Industry Oil
NAVAL POSTGRADUATE SCHOOL THESIS
NAVAL POSTGRADUATE SCHOOL MONTEREY, CALIFORNIA THESIS AN EVALUATION OF THE EFFECTIVENESS OF U.S. NAVAL AVIATION CREW RESOURCE MANAGEMENT TRAINING PROGRAMS: A REASSESSMENT FOR THE TWENTY-FIRST CENTURY OPERATING