Wissensmanagement 2.0 für KMU

Transcription

1 Wissensmanagement 2.0 für KMU PL1-LEO

2 Projektinformation Titel: Projektnummer: Wissensmanagement 2.0 für KMU PL1-LEO Jahr: 2013 Projekttyp: Status: Land: Innovationstransfer bewilligt PL-Polen Marketing Text: Das Projekt will europäische Unternehmen und Organisationen bei der Einführung von Wissensmanagementsystemen, die auf Multimedia, nutzergenerierten Inhalten, Web 2.0 und kollaborativen Werkzeugen basieren, unterstützen. Die primäre Zielgruppe sind kleine und mittlere Unternehmen. Zusammenfassung: According to Ecorys annual report on the situation of SMEs in 2012, the crisis of 2011/12 affected the sector and the instable economic environment continues to pose severe challenges to them. Nevertheless, they still form the backbone of the EU economy accounting for 99.8 per cent of non-financial European enterprises in They have to struggle to improve their performance, competitiveness and innovation on the ever-changing, instable market. One of the most important assets in organizations is knowledge. Despite this, many SMEs are not doing enough to effectively manage the knowledge that exist inside and outside the company for its competitive advantage. The aim of the project is to transfer the Enterprise 2.0 Knowledge Management to SMEs. To meet this overall goal, we will develop a methodology for implementation of multimedia and Web 2.0-based knowledge management system in SMEs. We will also provide a technological infrastructure that will allow employees create, disseminate, share and apply the knowledge, anytime and anyplace, within or outside the company. Finally, the consortium members will disseminate and promote the results of the project among their clients, national and international partners, and their wide networks of contacts (companies, educational bodies, training organizations, non-profits, etc.). The KM 2.0 Methodology will be available for any organizations interested in implementing multimedia and Web 2.0 tools for knowledge management. The project will result in development of an integrated methodology for multimedia-based knowledge management in SMEs and will help SMEs to benefit from new technologies more effectively. Beschreibung: First of all partners established rules and regulations of the project implementation and set the communication mechanisms. Project coordinator (FOZ) prepared and signed agreements with all partners. Protocol of transnational cooperation and communication was also developed and the project management tool (Trello) was chosen. Face-to-face and on-line partnership meetings were also organized and the progress report was prepared by FOZ. Partners conducted desk research about the knowledge management techniques and tools and research among Polish, Spanish, German and Croatian companies regarding knowledge management. As a result the desk research report, country reports and Knowledge Management 2.0 MATRIX were prepared and the partnership start to work on the Knowledge Management 2.0 Handbook. Partners divided the work and set deadlines. Each partner was responsible for the preparation of selected part of the document. Handbook was written in English, checked by native speaker and then translated to national languages of all partners. Handbook was also published on the project website and printed. At the same time partners started to work on the training program and training materials. Files were first prepared by FOZ in English and all partners were asked to add their comments. When the basic version was finished partners started to translate training materials and adopt them to the need of individual countries. WP3 just started but partners already planned the activities in this WP and frist 2

3 Projektinformation trainings were organized - 4 in Poland and 3 in Germany. Regarding the WP4 Evaluation and quality management plan was prepared and implemented. Partners already evaluated 3 partnership face-to-face meetings and internal processes (the mid-term evaluation report was prepared). Questionnaires for meetings evaluation, research among SMEs and training evaluation were prepared. Project is also monitored on a daily basis through project management platform, on-line meetings and day-to -day contacts. NF, partner responsible for project promotion and dissemination of results, launched the project website, prepared project visualization and planned national and international electronic media campaign. For this reason the Promotional and dissemination plan was prepared. Partners informed about the project on their websites and NF prepared promotional materials (pens and Knowledge Management 2.0 Map). Themen: Sektoren: Produkt Typen: Produktinformation: Projektwebseite: *** IKT *** Lebenslanges Lernen *** Unternehmen, KMU ** Fernlehre *** Information und Kommunikation *** Erziehung und Unterricht Unterlagen für offenen Unterricht Homepage Products: - Knowledge Management 2.0 Handbook - Knowledge Management 2.0 MATRIX - Training materials - Evaluation reports - Project website km20.eu 3

4 Vertragnehmer Name: Stadt: Land/Region: Land: Organisationstyp: Fundacja Obserwatorium Zarzdzania Warszawa Mazowieckie PL-Polen andere Kontaktperson Name: Adresse: Stadt: Land: Telefon: Fax: Marta Mazur Puawska 465 Warszawa PL-Polen

5 Koordinator Name: Stadt: Land/Region: Land: Organisationstyp: Fundacja Obserwatorium Zarzdzania Warszawa Mazowieckie PL-Polen andere Kontaktperson Name: Adresse: Stadt: Land: Telefon: Fax: Marta Mazur Puawska 465 Warszawa PL-Polen

6 Partner Partner 1 Name: Stadt: Land/Region: Land: Organisationstyp: MFG Baden-Württemberg mbh, Public Innovation Agency for ICT and Media Stuttgart Stuttgart DE-Deutschland Öffentliche Einrichtung Partner 2 Name: Stadt: Land/Region: Land: Organisationstyp: Fakultet organizacije i informatike Sveuilišta u Zagrebu Varazdin Zagrebacka regija HR-Kroatien Universität/Fachhochschule/Akademie Partner 3 Name: Stadt: Land/Region: Land: Organisationstyp: INSTITUTO TECNOLOGICO DE ARAGON Zaragoza Aragón ES-Spanien Forschungseinrichtung Partner 4 Name: Stadt: Land/Region: Land: Organisationstyp: Nowoczesna Firma S.A. Warszawa Mazowieckie PL-Polen KMU - Klein- und Mittelunternehmen (bis zu 250 Mitarbeiter) 6

7 Produkte Knowledge Management 2.0 MATRIX Protocol of Transnational Cooperation and Communication Dissemination and exploitation plan Evaluation and Quality Management Plan Project website Knowledge Management 2.0 Handbook ver. 1 Training program and training materials Mid-term Evaluation Report 7

8 Produkt 'Knowledge Management 2.0 MATRIX' Titel: Knowledge Management 2.0 MATRIX Produkttyp: andere Marketing Text: Information about the knowledge management tools accessible on the market. Beschreibung: MATRIX was prepared as a report from the desk research conducted in project partnership countries. Desk research involved searching for information about existing tools for knowledge management accessible for SMEs. Zielgruppe: trainers, consultants, HR managers, SMEs, companies, advisory bodies, educational bodies, higher education Resultat: Anwendungsbereich: MATRIX will be used especially for the creation of Knowledge Management 2.0 Handbook. The MATRIX could be used also to check what kind of tool company can use for any purpose. Produktsprachen: Englisch product files Result 11. Knowledge Management 2.0 MATRIX.pdf Knowledge Management 2.0 MATRIX &prd=1 8

9 Produkt 'Protocol of Transnational Cooperation and Communication' Titel: Protocol of Transnational Cooperation and Communication Produkttyp: andere Marketing Text: The document presents how partners are going to communicate between each other. Beschreibung: The document ensure that all rules of project implementation and responsibilities of each partner are clear. Zielgruppe: project partners Resultat: Anwendungsbereich: internal document Produktsprachen: Englisch &prd=2 9

10 Produkt 'Dissemination and exploitation plan' Titel: Dissemination and exploitation plan Produkttyp: Verbreitungsmethoden Marketing Text: Description of project dissemination strategy. Beschreibung: The document describes the channels and tools that will be used in the promotional campaign. Zielgruppe: project partners Resultat: Anwendungsbereich: internal document Produktsprachen: Englisch &prd=3 10

11 Produkt 'Evaluation and Quality Management Plan' Titel: Evaluation and Quality Management Plan Produkttyp: Evaluierungsmethoden Marketing Text: This document indicate goals, schedule and methods that will be used to evaluate and ensure high quality standards of the project implementation. Beschreibung: The document defines criteria that the project has to fulfill during its implementation period. It covers the general approach, the strategy and the concrete design of the evaluation and quality management process. Zielgruppe: project partners Resultat: Anwendungsbereich: internal Produktsprachen: Englisch &prd=4 11

12 Produkt 'Project website' Titel: Project website Produkttyp: Homepage Marketing Text: Project website gather all information concerning project implementation and serve as a database of project results. Beschreibung: Website contains all information relevant to the project: project goals, activities, partners, results, as well as news and contact to coordinator and the rest of partners. Website is available in English, Polish, Spanish, German and Croatian. Zielgruppe: trainers, consultants, HR managers, SMEs, companies, advisory bodies, educational bodies, higher education Resultat: Anwendungsbereich: km20.eu Produktsprachen: Englisch Kroatisch Polnisch Deutsch Spanisch &prd=5 12

13 Produkt 'Knowledge Management 2.0 Handbook ver. 1' Titel: Knowledge Management 2.0 Handbook ver. 1 Produkttyp: Unterlagen für offenen Unterricht Marketing Text: This handbook provides an effective framework for Knowledge Management 2.0 with the aim to guide companies wanting to professionally manage multimedia knowledge inside the company through the process of Knowledge Management 2.0 implementation. Beschreibung: The handbook shows and explains how to manage multimedia content and how to adopt traditional knowledge management techniques into multimedia context. It is divided into 5 chapters. In the first chapter, readers will find general information about the handbook and will learn about the Knowledge Management 2.0. In the second chapter, processes are described in which it is possible to use different tools for knowledge management presented in chapter 3. Issues related to the strategy of knowledge management are described in the third chapter of the handbook, where readers will find information on applied knowledge management strategies, elements of knowledge management strategy and will learn how to create and implement the Knowledge Management 2.0 in their organisations. The last chapter presents the Knowledge Management 2.0 MATRIX. Zielgruppe: Handbook is addressed mainly to small and medium-size companies and will help them to benefit from new technologies more effectively. Resultat: Anwendungsbereich: This handbook seeks to support companies and organisations in adoption of the knowledge management system based on multimedia, user-created content and Web 2.0 communication and collaboration tools Produktsprachen: Polnisch Englisch Deutsch Spanisch Kroatisch product files KM_2.0_DE.pdf Knowledge Management 2.0 Handbook in German KM_2.0_EN.pdf Knowledge Management 2.0 Handbook in English KM_2.0_ES.pdf Knowledge Management 2.0 Handbook in Spanish KM_2.0_HR.pdf Knowledge Management 2.0 Handbook in Croatian &prd=6 13

14 product files KM_2.0_PL.pdf Knowledge Management 2.0 Handbook in Polish

15 Produkt 'Training program and training materials' Titel: Training program and training materials Produkttyp: Lehrmaterial Marketing Text: Training program and presentation used by partners during the trainings in Poland, Spain, Germany and Croatia. Beschreibung: Training program covers all aspects of knowledge management 2.0 described in the Knowledge Management 2.0 Handbook. Presentation focuses on knowledge management 2.0, knowledge processes, knowledge management 2.0 tools and knowledge management 2.0 strategy. Zielgruppe: HR managers, SMEs, project partners Resultat: Anwendungsbereich: Traditional trainings in Poland, Spain, Germany and Croatia. Produktsprachen: Polnisch Deutsch Englisch Kroatisch Spanisch product files Presentacion.pdf Presentation in Spanish Presentation_trainings.pdf Presentation in English Prezentacija_za_radionicu - CRO.pdf Presentation in Croatian Prezentacja_szkolenia.pdf Presentation in Polish Seminar prasentation.pdf Presentation in German &prd=7 15

16 Produkt 'Mid-term Evaluation Report' Titel: Mid-term Evaluation Report Produkttyp: Evaluierungsmethoden Marketing Text: Report describes the results of the mid-term evaluation of the project progress. Beschreibung: Zielgruppe: Consortium partners Resultat: Anwendungsbereich: Produktsprachen: Englisch &prd=8 16

17 Veranstaltungen 3rd workshop in Germany Datum Beschreibung Zielgruppe Öffentlich During the training, the participants had the opportunity to familiarize themselves with the subject of knowledge management 2.0, knowledge management tools and knowledge management 2.0 strategy. HR managers, SMEs, trainers, consultants Öffentliche Veranstaltung Kontaktinformation Zeitpunkt und Ort Ulm, Germany 2nd workshop in Germany Datum Beschreibung Zielgruppe Öffentlich During the training, the participants had the opportunity to familiarize themselves with the subject of knowledge management 2.0, knowledge management tools and knowledge management 2.0 strategy. HR managers, SMEs, trainers, consultants Öffentliche Veranstaltung Kontaktinformation Zeitpunkt und Ort Mannheim, Germany 3rd partnership meeting in Varazdin, Croatia Datum Beschreibung Zielgruppe Öffentlich Partners were discussing what was done till now and what have to be done in the future. They focused especially on WP3 and pilot phase. project partners Geschlossene Veranstaltung Kontaktinformation Zeitpunkt und Ort Varazdin, Croatia 17

18 Veranstaltungen 4th workshop in Poland Datum Beschreibung Zielgruppe Öffentlich During the training, the participants had the opportunity to familiarize themselves with the subject of knowledge management 2.0, knowledge management tools and knowledge management 2.0 strategy. HR managers, SMEs, trainers, consultants Öffentliche Veranstaltung Kontaktinformation Zeitpunkt und Ort Warsaw, Poland 3rd workshop in Poland Datum Beschreibung Zielgruppe Öffentlich During the training, the participants had the opportunity to familiarize themselves with the subject of knowledge management 2.0, knowledge management tools and knowledge management 2.0 strategy. HR managers, SMEs, trainers, consultants Öffentliche Veranstaltung Kontaktinformation Zeitpunkt und Ort Warsaw, Poland 1st workshop in Germany Datum Beschreibung Zielgruppe Öffentlich During the training, the participants had the opportunity to familiarize themselves with the subject of knowledge management 2.0, knowledge management tools and knowledge management 2.0 strategy. HR managers, SMEs, trainers, consultants Öffentliche Veranstaltung Kontaktinformation Zeitpunkt und Ort Stuttgart, Germany 18

19 Veranstaltungen 2nd workshop in Poland Datum Beschreibung Zielgruppe Öffentlich During the training, the participants had the opportunity to familiarize themselves with the subject of knowledge management 2.0, knowledge management tools and knowledge management 2.0 strategy. HR managers, SMEs, trainers, consultants Öffentliche Veranstaltung Kontaktinformation Zeitpunkt und Ort Warsaw, Poland 1st workshop in Poland Datum Beschreibung Zielgruppe Öffentlich During the training, the participants had the opportunity to familiarize themselves with the subject of knowledge management 2.0, knowledge management tools and knowledge management 2.0 strategy. HR managers, trainers, SMEs, consultants Öffentliche Veranstaltung Kontaktinformation Zeitpunkt und Ort Warsaw, Poland 2nd partnership meeting in Stuttgart, Germany Datum Beschreibung Zielgruppe Öffentlich Partners discussed what was done till now and what should be done during next month's. They were especially discussing the WP2. project partners Geschlossene Veranstaltung Kontaktinformation Zeitpunkt und Ort Stuttgart, Germany 19

20 Veranstaltungen Kick-off meeting in Warsaw, Poland Datum Beschreibung 1st partnership meeting. Partners discussed the aim and objectives of the project, project results, vision of the project, management rules, financial rules, activities in WPs, etc. Zielgruppe Öffentlich project partners Geschlossene Veranstaltung Kontaktinformation Zeitpunkt und Ort Warsaw, Poland 20