Enterprise Risk Management. California Association of State Auditors October 8, 2015

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2 Enterprise Risk Management California Association of State Auditors October 8, 2015

3 Agenda GovOps Agency Overview Civil Service Improvement Initiatives Enterprise Risk Management As a strategy As a framework As a program Internal Audit s Role Q & A

4 Government Operations Agency Purpose: Responsible for administering state operations including procurement, information technology, and human resources. Mission: To improve management and accountability of government programs, increase efficiency, and promote better and more coordinated operation decisions. Leadership: Secretary Marybel Batjer Departments: CalHR, SPB, DGS, OAL, Technology, FTB, CalPERS, CalSTRS, and VCGCB.

5 Civil Service Improvement (CSI) Overview Primary Categories Recruitment Retention and Development Compensation Labor Relations Strategic Planning Performance Management Policies and Controls

6 CSI Statewide Leadership Model Create, nurture and embed a statewide leadership culture that enhances performance and better prepares our leaders to manage a dynamic and diverse workforce. Philosophy Our leaders develop and inspire our workforce to deliver great results for Californians.

7 Values & Competency Stream Leadership Values & Competency Stream Our leaders develop and inspire our workforce to deliver great results for Californians. Our Leadership Values -California Leadership Philosophy Lead Your Organization Achieving Results Building Collaborative Relationships Inspirational Engagement Organizational Change Core Competencies Analytical Thinking Change Leadership Decision Making Vision & Strategic Thinking Manager Competencies Customer Focus Planning & Organizing Thoroughness Executive Competencies Flexibility Forward Thinking Global Perspective Organization Awareness Results Orientation Lead Your Team Developing Others Effective Communication Fostering a Team Environment Core Competenices Communication Fostering Diversity Interpersonal Skills Team Leadership Workforce Management Manager Competencies Conflict Management Developing Others Executive Competencies Influencing Others Relationship Building Lead Your Self Good Governance Personal Credibility Core Competencies Ethics and Integrity Personal Credibility Manager Competencies Executive Competencies

8 CSI - California Lean Academy 85% of improvement opportunities can be found by targeting processes Lean is a continuous improvement methodology Lean aligns with our leadership values Mission - Provide a standard, consistent and departmenttransferable approach for training and certification. White Belt Yellow Belt in 2016 Management Training 5 Principles of Lean

9 Leadership, Lean and Risk Management Statewide Leadership Model Enhances and aligns strategic planning activities with risk management and compliance Multi-level training and development to support an enterprise approach California Lean Academy Continuous improvement methodology designed to eliminate waste and increase customer value Provide a standard, consistent and departmenttransferable approach

10 Today s Risk Management Environment

11 Traditional Risk Management Model Challenges: Myopic/micro view of risk Vulnerability Lack of prioritization Redundant systems and processes Lack of role clarity Ineffective or broken lines of communication Poor integration

12 Enterprise Risk Management Is: An enterprise process Overseen by organizational leadership Applied in strategy setting Used to identify potential events Management of risks within parameters An assurance system

13 Value of Enterprise Risk Management Breakdown silos Establish standards, processes and metrics Facilitate strategic decision making and accomplishment of objectives Better use of resources Eliminate redundancy and gaps Transparency and visibility Enhances the three lines of defense risk management program Fosters a risk-intelligent culture

14 The Management of Risk

15 Enterprise Risk Management Program Risk management is everyone s responsibility!

16 Risk Management Framework Develop a simple and relevant style Context is linked to the goals and objectives Allow for identification of emerging risks Provide anonymity when assessing risk (objective) Allow for the diversity of thought by engaging enterprise partners Establish a process for the acceptance and treatment of risk

17 Three Lines of Defense

18 Internal Audits Role Promote development and maintenance of an ERM framework Promote benefits and synergies Utilize the SLAA reporting requirement as an opportunity Utilize ERM risk profiles in audits Facilitate risk workshops and training Provide assurance on the reporting and monitoring of risks

19 Start a Movement How to Start a Movement

20 So Remember.

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