Software Industry. NetSuite Data Sheet... 2 Customer Success Stories. Press Reviews. Document Sciences WildPackets, Inc...

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1 NetSuite Success Kit Software Industry NetSuite Data Sheet Customer Success Stories Document Sciences WildPackets, Inc Press Reviews eweek PC Magazine

2 Data Sheet NetSuite offers the industry s first and only: Built-in, customizable dashboards ERP and CRM with integrated e-commerce Commissions management Xtreme list editing NetSuite includes: Customer Relationship Management - Sales force automation - Commission management - Customer support and service - Marketing automation - Partner relationship management ERP and Financials - General ledger, accounts receivable, accounts payable - Order processing and fulfillment - Purchasing - Inventory management - Time and Billing Employee Management and Productivity - Executive dashboard - Ad hoc and standard reporting - Group calendaring and collaboration - Employee records - Payroll with direct deposit - Expense reporting Web Presence and E-Commerce - Web site and web store - Online partner and vendor centers - Intranet and extranet - Online customer center NetSuite is the first solution to deliver on the promise of intelligent, complete and simple applications for midsize businesses. NetSuite is intelligent. The system holds all corporate data in a single database, giving executives access to their key performance metrics on their customizable, real-rime dashboard. As a result, NetSuite enables them to make better, faster decisions in a fiercely competitive market. NetSuite is complete. Within a single powerful application, it combines complete customer-facing CRM and Web capabilities with back-office ERP and collaboration capabilities for partners. As a result, it allows companies to unite disparate departments and automate processes from end to end. NetSuite is simple. With NetSuite, implementations are both faster and cheaper than traditional business applications. Modularity enables phased implementations according to your company's need. In addition, role-based customization facilitates quick end-user adoption. As a Web-based, hosted solution, NetSuite significantly reduces your total cost of ownership (TCO). Why NetSuite? Unify Business Processes Across the Entire Enterprise. With a single, integrated application for CRM, ERP, and e-commerce, you can automate key business functions across all your departments, including: marketing, sales, service, finance, order fulfillment, procurement and employee management. Your employees no longer have to re-enter data in different systems, rectify inconsistent or inaccurate data, or wait for batch updates. Instead, all your employees view and share accurate data in real-time, leading to greater collaboration among departments and increased productivity for the entire company. Increase Visibility for Better Decision Making. Customizable dashboards offer real-time access to key performance metrics, supporting intelligent, timely business decisions. In addition, full visibility into unified customer records results in more efficient and highly personalized sales, fulfillment and service processes to improve customer satisfaction, increase repeat business and expand cash flow and profitability. Extend Processes for Collaboration with Customers, Suppliers and Partners. Given today's need to work with partners through an extended enterprise, NetSuite offers self-service portals that enhance both B2B and B2C collaboration. In addition, proactive notification of partner-specific events accelerates your process cycles and improves responsiveness. Customize to Support Diverse Businesses via Click, Not Code. Advanced customization features allow for tailored workflow configuration and modular implementation, as well as business processes adapted to your vertical industry. Manage Your Business, Not Your Software. Built from the ground up for growing and midsize enterprises, NetSuite offers affordable pricing, accelerated implementation, and comprehensive support packages that yield unbeatable total cost of ownership. Plus, you eliminate the costly and time-consuming integration often associated with using a patchwork of disconnected systems. NetSuite Inc. also provides leading-edge professional services and educational programs that ensure efficient implementation and continued, long-term success. Find out more: contact NetSuite, Inc. at NETSUITE or visit NetSuite Success Kit 2

3 Customer Success Story Document Sciences At A Glance: Company: Document Sciences Location: Carlsbad, CA Industry: Software Challenges: - Needed better visibility into the sales pipeline - Needed better integration between accounting, sales and customer interactions Software switched from: MAS 200, Clarify, Microsoft Excel and Access, homegrown applications Other software considered: Salesforce.com, Epicor Results with NetSuite: - Established a transparent sales pipeline, leading to improved sales - Lower IT costs Before NetSuite we would have to go through three different spreadsheets to establish what exactly was happening in our global sales pipeline. David Barker, Director of IT The Results: Accountability in Sales Document Sciences With a clear view of the sales pipeline, sales activity tracking has definitely improved over the time period in which NetSuite was implemented, says David Barker, Director of IT. Also, the company has saved significantly in IT costs by substituting NetSuite for Clarify in the support organization. Clarify was difficult and expensive to maintain, Barker says. We paid more to support just 45 users of our old Clarify system than we do for the entire NetSuite package that we have rolled out to 130 users. The Challenges: Line By Line As an enterprise software developer that enables financial institutions to create and automate the delivery of regulated communications, Document Sciences occupies a very specific niche: prospective customers could include insurance companies that want to speed delivery and improve accuracy of policies and proposals to insurance agents, large regional bank systems that want to generate mortgage loan documents, or a broker that needs customer-specific marketing prospectuses. Unfortunately, because it had no central sales force automation system, the company had little visibility into these diverse sales activities. We were using Excel spreadsheets and an Access database, Barker says. These would get updated by different managers at different points in time. Prospective deals could easily be lost track of from these spreadsheets, thus hindering our ability to correct the sales processes when needed. If we wanted to track a particular deal we had to follow the item line by line from the previous spreadsheet. Another problem was duplicative customer data, he adds. Customer information was entered into the sales pipeline tracking database, as well as in our order processing database, in our MAS 200 database and then once again, in our Clarify service database. In short, he says, it was a different customer record depending on whose view you were using. Find out more: contact NetSuite, Inc. at NETSUITE or visit Updated 04/20/04 Customer Success Story 3

4 Customer Success Story We were about to sign up with Salesforce.com, when I came across NetSuite. I found that it had far more functionality with the accounting and financials and at a much better price point. David Barker, Director of IT Document Sciences A lack of data and systems integration between accounting, sales, order management and customer service was also a problem. This made it difficult and time consuming to identify high revenue clients, or to track software deliveries to customers. Most importantly, upon leaving the organization, many sales reps would take their contact data with them, leaving Document Sciences with partial records. Unfortunately, there was no central repository for the sales information, so it was easy for such things to happen. The Search for a Solution At first Barker did not expect to find an integrated solution that would connect these disparate business processes. I was about to sign with Salesforce.com even though they only offer CRM. Then I found NetSuite, which offers accounting as well and at a lower price point. Document Sciences has been using NetSuite s CRM, including sales force automation, for a year. The company is set to implement the service module and will complete the rollout of the accounting system in the near future. We are gradually replacing the spreadsheets we had used as we gear up for a complete rollout. For example, Document Sciences is still using an Excel spreadsheet to track billing for maintenance, but will discard it once NetSuite s accounting module is up and running. MAS 200 doesn t offer that particular feature, he says, but NetSuite does. The Solution: Seamless Information Flows From its initial implementations of NetSuite for CRM and SFA, Document Sciences has already realized greater efficiencies. There is greater accountability in sales now, Barker says. There have also been substantial improvements in our operations because of the implementation. For example, the company has been able to identify new sales and customer reference opportunities by having an integrated customer database. We are doing a better job of capturing data now, which means we can start looking for new sales opportunities within our customer base. Also, because the company has gained a better understanding of exactly how its customers are using its products, it has been able to offer prospective customers much better references an invaluable sales tool. One of the constructs I created using NetSuite s Custom Record helps me easily identify examples of very specific product usage. So if I want to find a company that is using our software to run booklets on an IBM zseries platform, all I have to do is run a quick search. Barker points to the system s Dashboard as the perfect illustration of the efficiencies the company has gained since it went live with NetSuite. The metrics, which can be tailored for each division, give management much better visibility into our operations. Before it was difficult enough to just gather the data much less gather it in one place. Now, not only do we have all the necessary information, but we can customize its presentation according to our needs and view it in real-time. Find out more: contact NetSuite, Inc. at NETSUITE or visit Updated 04/20/04 Customer Success Story 4

5 Customer Success Story WildPackets, Inc. At A Glance: Company: WildPackets, Inc. Location: Walnut Creek, CA Industry: Computer / Internet Year Founded: 1990 Employees: 100 Software that wouldn t work: Great Plains, QuickBooks, FileMaker Pro Software that works: NetSuite Results: Saved $250,000 on implementation and $500,000 in ongoing savings from avoided hardware and headcount costs The fire was a mixed blessing. It kicked us out of our old system and gave us something that works We had invested a few hundred thousand dollars worth of our own time getting the previous systems to work together. NetSuite s front- and back-office features were already integrated in one application. Mahboud Zabetian, President and Co-Founder WildPackets Results By turning to NetSuite, WildPackets saved $250,000 just on implementation, which pays for 6-7 years use of NetSuite. It avoided the expense of purchasing packages and servers on which to run them. In addition, without a database administrator on staff, WildPackets hasn't needed to expand its IT staff or undertake a learning curve to implement new applications. NetSuite consultants were available to help WildPackets migrate their QuickBooks and FileMaker Pro data over to NetSuite. Situation WildPackets, Inc., founded in 1990, is a customer-driven provider of affordable network analysis and management software. In recent years, the company has been experiencing accelerated growth, which has brought with it new opportunities and new pitfalls. In its first year of operation, WildPackets had 250 new customers. In 2001 it acquired 10,000 new customers. Rapid growth placed unprecedented demands on its aging accounting systems and databases. Over time, the firm's system administrators noted that it was taking longer and longer to back-up critical data. As WildPackets added products, the outlook was for more growth and more data. Back-up operations that had previously taken 24 hours were now taking days and weeks, until the better part of a month was taken up generating a back-up tape. And then disaster struck. On July 15, 2002, a fire of unknown origin swept through its Walnut Creek, Calif., headquarters. Losses included all of the company's computers and the latest back-up tapes, which hadn't been removed from the server room. Find out more: contact NetSuite, Inc. at NETSUITE or visit Updated 9/15/03 Customer Success Story 5

6 Customer Success Story Teams of WildPackets employees set about resurrecting the business. They sought to reconstruct customer files from 45-day-old backup tapes. Dell accepted a WildPackets order for 20 computers. When an order for 30 more came in, Dell asked to see a report on WildPackets' finances. Due to the fire, no such report was available. "We told them our financials were in the form of ashes," said Mahboud Zabetian, president and co-founder. The firm needed to reconstruct its customer accounts and employee databases. Zabetian and Information Systems Specialist Eric Taylor concluded there had to be a better way to run the business than re-installing the old systems. The Solution Before the fire, "I had never been a fan of the hosted solution model," said Zabetian. The idea of transporting company data to a third party service running applications offsite had no appeal. The problems of recovering from the fire, however, prompted him to rethink the value of a hosted solution. Taylor investigated several package suppliers for sales force automation and customer relationship management. In the end, WildPackets opted for NetSuite. Not only could a hosted solution provider like NetSuite speed WildPackets' recovery, it could supply a broad range of accounting, enterprise resource planning, and customer relationship management functions. Zabetian estimates he and his co-founder had invested a few hundred thousand dollars worth of their own time getting the previous systems to work together. NetSuite s front- and back-office features were already integrated in one application. NetSuite contains both sales force automation and inventory management modules, which takes Zabetian in a direction he wanted to go. Sales force automation was one of the things we wanted to do, he noted. But even more important, the hosted model offered a form of insurance that a rapidly growing company needed. NetSuite specialized in managing its own data center and would execute regular, 24-hour automated back-ups of data. Plus, NetSuite s data center was offsite. If a disaster struck at the company's location again, its data and software infrastructure would still be safe. The hosted solution model had a built-in disaster recovery mechanism. For Zabetian, the adoption of a Web-based system turned out to be the right move. The application was of good quality, the migration was assured, and application integration was a big step forward. Best of all, WildPackets came out of its calamity with a greater measure of data security and disaster recovery. The fire was a mixed blessing. It kicked us out of our old system and gave us something that works, he said. Find out more: contact NetSuite, Inc. at NETSUITE or visit Updated 9/15/03 Customer Success Story 6

7 Press Review eweek By Michael Caton, eseminars, October 13, 2003 Product: NetSuite Pro: High degree of customization; provides accounting to Web hosting for affordable price; better alignment with business processes Requires: Internet Explorer 5.5 or later or Netscape 6.2 or later Company info: NetSuite Inc., NetSutite, Application service's data manipulation options make it a better fit at most sites. The latest update to NetSuite Inc.'s namesake service improves on one of the better financial and customer relationship management application services by making it easier for companies to manipulate data and better align the product to actual business processes. NetSuite 9.0, which went live last month along with the company's name change from NetLedger Inc. to NetSuite Inc. is now a better fit for midsize organizations and departments in large companies largely because of the improved level of customization. In eweek Labs' tests, we found the customization capabilities improve information access and ease data management. NetSuite includes a number of user interface improvements, but we found some UI elements confusing at times. Companies should also expect users to require some time to learn how to fully tap the product's features. NetSuite is priced at $4,800 per year for two users and $75 per user per year thereafter, an increase from $4,800 per year for three users and $50 per user per year thereafter with the previous version. NetSuite components NetCRM, NetERP and Oracle Small Business Suite can be purchased individually as well. When weighed against a home-grown solution, NetSuite doesn't offer the flexibility made available by building from scratch, but it does provide more flexibility than has been available from application service providers. With NetSuite, users can see high-level information aggregated in a dashboard. We could modify what information we wanted to see and how we wanted it presented, such as by quarter, in the dashboard portlets. Although this capability can be extremely powerful, it is a prime example of an area where users will need to spend time learning about the product to get the most out of it. When compared with an off-theshelf small-business ERP (enterprise resource planning) system such as icode Inc.'s Everest Advanced Edition 2.0, NetSuite does a better job providing higher-level summaries of data and insulating users from the parts of the product they can't touch. Some NetSuite 9.0 enhancements will make the service a viable solution right from the get-go for midsize companies. For example, NetSuite now supports matrix lists, so companies can more quickly design and publish product lists. Version 9.0 also supports list editing from the dashboard, which saved us the time and effort required to change a list in the table or form. Numerous line-of-business features have also been added, including the ability to set up recurring billing, serialize inventory and tap into United Parcel Service of America Inc.'s shipping API. The suite reaches from accounting to Web storefront, a broad reach that means many organizations will want to integrate NetSuite with their existing applications. The primary way to integrate external data is via SMBXML, the small and medium business extensible markup language. This standard is relatively transparent, albeit not widely used. Companies can customize the application via JavaScript as well. In tests, we found performance to be slow, especially on portlet-laden screens. Customers will generally share resources in NetSuite's data center unless a given company exceeds data processing and bandwidth thresholds. At that point the company will be put on a dedicated system. EXECUTIVE SUMMARY NetSuite 9.0 NetSuite's namesake application service gives companies that need an ERP system a convenient solution that provides a sophisticated level of customization for a hosted solution. The integration of the suite's individual components is excellent, giving users access to critical data via a customizable dashboard. NetSuite starts at $4,800 for two users and $75 for each additional user per year. More information is available at KEY PERFORMANCE INDICATORS USABILITY GOOD CAPABILITY EXCELLENT PERFORMANCE FAIR INTEROPERABILITY GOOD MANAGEBILITY EXCELLENT SCALABILITY GOOD SECURITY GOOD Find out more: contact NetSuite, Inc. at NETSUITE or visit Updated 02/02/04 NetSuite Success Kit 7

8 Press Review PC Magazine This back-office integration also makes NetSuite an effective CRM application. Your sales force can track leads and prospects, manage estimates and orders (with real-time access to inventory), and follow the history and post-sale interactions with customers. If you need more than accounting, this suite is worth a try. By Kathy Yakal, February 17, 2004 Product: NetSuite Direct price: $4,800 a year for two users. Company info: NetSuite Inc., EDITOR RATING Highest Score A Satisfying Business Suite Going beyond its accounting roots, NetSuite 9.1 incorporates a very capable small-business accounting product with ERP, CRM, and e-commerce functions. NetSuite has remained exceedingly easy to use as it's grown; its deceptively sleek, simple interface holds exceptional power and customizability. New features in Version 9.1 include enhancements to the site's Dashboard, better handling of Web site customers and the site itself, a new self-service support center, and more. NetSuite's list-based layout keeps navigation zippy. Overviews of each section of the site Home, Transactions, Lists, Reports, Setup, and Support offer quick lists of their features. Links to all of your setup chores are on one screen; you can import data in several formats, including QuickBooks, Quicken, and XML. Accounting functions are comprehensive. You can track customers, vendors, payroll, and inventory. Records are exceptionally detailed, as are transaction screens (purchase orders, inventory assembly, expense reports, and so on). A new Inventory feature streamlines data entry for items with multiple options, like colors and sizes. A thorough list of reports provides vital business management information, and this version includes new report options. NetSuite makes critical enterprise information available in one central location. You can set permissions so that employees, customers, and vendors have access only to their pertinent information. NetSuite also offers tools for building integrated Web sites based on the item records you've already compiled in the accounting application. Data flows back and forth, so your records are always up to date. Find out more: contact NetSuite, Inc. at NETSUITE or visit Updated 02/02/04 NetSuite Success Kit 8