IBM Multi-Enterprise Relationship Management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IBM Multi-Enterprise Relationship Management"

Transcription

1 IBM Multi-Enterprise Relationship Management Transform your B2B community with faster, simpler onboarding, management and collaboration Contents 1 From chaos to control in B2B management 2 The rising challenges in trading partner networks 4 IBM MRM: A modern system of engagement 5 Faster onboarding and activity management 5 Internal and trading partner self-service 6 Ongoing activity monitoring and control 7 A roadmap to B2B community value From chaos to control in B2B management In today s global business-to-business (B2B) landscape, companies depend on vast networks of suppliers, customers and partners to run their businesses. How well they manage those engagements from selecting the right trading partners to collaborating with those organizations directly influences revenue growth and profit margin. As the global and digital nature of business intensified over the past few decades, companies took the most expedient tactical route to establishing the connections they needed with trading partners. Without a centralized, unified infrastructure for establishing these ecosystems, companies have had no choice but to manually orchestrate multiple systems, tools and networks, resulting in a heavy reliance on resource-intensive manual processes. The mixture of disparate systems and processes typically gets the job done, but it s disjointed, cumbersome and constraining. It slows time to revenue, limits opportunities for growth and drives up personnel costs. To gain competitive advantage through B2B communities, sponsor organizations need a centralized point of control to manage and monitor onboarding, as well as ongoing interactions with their community. With the right approach and technology, companies can move from chaos to control in B2B management, unleashing innovation and turning B2B communities from cost centers into catalysts for bottom-line growth.

2 The rising challenges in trading partner networks B2B communities are essential for the modern business. In a survey for IBM by the research consultancy Vanson Bourne, 81 percent of business managers rated B2B integration as either strategic to the business or important for selected processes. 1 Trading partners increasingly expect electronic automation, and sponsor organizations that labor ahead with uncoordinated manual processes stand to incur high costs and jeopardize market share. To meet the demand, many organizations have invested heavily to improve their capacity for B2B onboarding and management. Yet strategic business users continue to struggle with B2B integration interfaces and processes, as well as the complexity of multiple back-end applications, including enterprise resource planning (ERP), procurement, managed file transfer, asset management, and more. In a survey by Vanson Bourne, IT professionals said that they expect the impact of cloud, big data, mobile and social on B2B integration requirements to be significant, with cloud-based systems having the greatest effect (See Figure 1). New requirements on top of fragmented processes are exacerbating the challenges that organizations have traditionally faced in working effectively with trading partners: Cloud 62% Big data Mobile Impact on B2B integration 43% 40% Now, emerging systems based around cloud, big data, mobile, and social technologies are introducing new variables into the equation. These four converging dynamics present abundant opportunities to improve value chain performance, yet they also create additional complexity for both line of business and IT leaders. Social No impact from any of the above 4% 39% Figure 1: Impact of cloud, big data, mobile and social on B2B integration requirements. Source: IBM survey of IT professionals by Vanson Bourne. 2 2

3 Onboarding new trading partners is manual and expensive. It involves many touch points and significant labor expense that directly impacts the bottom line. Every day that a member of the community is not up and running is another day that a part of the value chain is not generating revenue. At organizations with hundreds or thousands of partners in the onboarding queue, these issues can be particularly severe. Organizations lack a centralized management mechanism. Getting a holistic view of operational performance and risk levels across the B2B community is often painful and time-consuming. In addition, by the time needed information is manually gathered and presented to management, it is often already out of date. Businesses miss opportunities for collaboration and innovation. Since interactions are cumbersome and expensive, many organizations keep the number of interactions to a minimum. B2B communities have great potential for exchanging ideas on collaboration, innovation and efficiencies, yet for the vast majority of organizations, the potential is untapped. Risk management is compromised. Particularly in supplier communities, the ability to conduct risk assessments based on timely and accurate risk profiles is critical to avoiding interruptions because of financial, quality, labor, political, and natural conditions. Without a clear view of supplier risk, organizations face the prospect of disruptions that can damage profitability and brand image while forcing costly contingency measures. For many years, IBM has innovated and helped global organizations simplify B2B processes through an increase in the speed and effectiveness of value chain management. IBM is building on that success with the introduction of IBM Multi-Enterprise Relationship Management (MRM), a new cloud-based solution that enables enterprises to transform global B2B engagement by accelerating processes, controlling information and leveraging relationships. IBM Multi-Enterprise Relationship Management Benefits Accelerate Faster time to revenue Quicker resolution Control Enforcement of process and compliance standards Centralized ecosystem establishment Leverage Nurture and transform relationships in your partner community Enable and promote self service engagement Transform and continuously optimize global B2B engagement Figure 2: IBM MRM supplies capabilities to streamline and accelerate global B2B engagement. 3

4 IBM MRM: A modern system of engagement As the world has grown more global and digital, leading enterprises no longer think in terms of the traditional systems of record they ve utilized for years. Today, we see a heightened focus on collaboration and tighter, more transparent relationships with trading partners. The increased emphasis on systems of engagement versus systems of record is aimed at generating value from end to end for the sponsor organization, the trading partner and ultimately the end customer. Three key focus areas for IBM MRM are faster onboarding and activity management, internal and trading partner self-service, and ongoing activity monitoring and control. MRM key capabilities Business user self-service for sponsors and partners Secure role-based permissions and activities Portal for sponsor/partner interactions Collaborative activity framework and built-in tasks Dashboard and reporting on key metrics Instant alerting to problem areas APIs for integration with internal/external applications Figure 3. IBM MRM supplies a complete platform for enterprise partner engagement. IBM Multi-Enterprise Relationship Management is a system of engagement that enables sponsor organizations to connect with their B2B communities in easier, faster and more streamlined ways. As an open, customizable and extensible engagement hub that replaces chaos with order and control, IBM MRM is engineered to help improve operational performance and reduce risk while accelerating time to revenue. 4

5 Faster onboarding and activity management Onboarding a new supplier, customer or partner is the first obstacle to effective B2B integration, and it s also one of the most painful for many organizations. More than 70 percent of business managers report that IT either struggles to support the volume of trading partners their organizations need to onboard, or cannot support trading partners technical onboarding requirements, according to an IBM study. 3 IBM MRM gives business users new capabilities to onboard and provision large numbers of trading partners at once, or in one-off fashion as needed. Workflow-driven processes reduce manual steps, errors and delays for both sponsors and partners, helping build a foundation for a positive relationship. Self-service for business users helps streamline the full onboarding lifecycle: Activity creation. A simple drag-and-drop interface enables business users in the sponsor organization to detail exactly what data is required, with specific workflow steps and approval checkpoints defined. Target group definition and rollout. Custom attributes enable pinpoint targeting of specific subsets of the community for each campaign; with a few clicks, notification is sent out to the targeted group within the B2B community. Video: Activity creation and customation Figure 3: View a walk-through of creating and customizing activities such as onboarding. Watch video at https://ibm.biz/bdffei Video: Activity rollout Figure 4: View an activity being rolled out to a group of partners. https://ibm.biz/bdffej Supplier/customer/partner response. Once notification is received, trading partners provide data as outlined within MRM and submit the information back to the sponsor organization. Activity completion and approval. Assuming all information has been provided as requested by members of the targeted group, the activity can be marked as approved and closed. Internal and trading partner self-service While every organization has similar pains around onboarding and interacting with their B2B community, the exact steps and approvals they want to execute will vary. It s important that these steps can be crafted, tuned and executed by business users. MRM addresses this challenge with a business user self-service model. All tasks can be easily created and connected in a series of steps with simple drag-and-drop actions. For instance, business users at the sponsor organization can create the dialogs that B2B community members will see. They can direct the look and feel, presenting exactly what information is requested, and the timeline or due dates for completing the information. They can customize the partner-facing interface using their logo and other design elements for a customized, branded experience. 5

6 With deadlines and input required of trading partners, automated alerts allow sponsor organizations to drive higher engagement levels and help cultivate active participants in a dynamic B2B community. Ongoing activity monitoring and control For the sponsor organization, MRM provides a centralized monitoring dashboard showing progress across activities typically multiple campaigns in parallel targeting hundreds if not thousands of members of the B2B community. At a glance, the sponsor organization can see which activities are completed and which are still outstanding, gaining the real-time visibility needed to maximize payback from the B2B community. Figure 5. A drag-and-drop activity design interface in IBM MRM empowers business users to have complete control over B2B community interactions. For suppliers, customers and partners, IBM MRM delivers web-enabled self-service to manage account details and their participation in the B2B community. The ability for trading partners to view and manage information on demand supports more intimate interactions with the sponsor organization and helps meet rising expectations for self-service and visibility that B2B users enjoy with leading consumer e-commerce sites. It s then easy to drill down into specific campaigns to understand and address any problem areas. Business users can also segment trading partners by such attributes as geography, revenue contribution, uniqueness of offering, and more. Reporting enables rapid answers to such questions as how many partners have responded to the latest campaign or how many are not compliant with certificate requirements, while automated alerts highlight areas needing attention. Meanwhile, the ability to reuse activities and groups once they have been defined can help sponsor organizations dramatically improve efficiency. Without the need to recreate activities from the beginning, sponsors eliminate the status quo of labor-intensive manual involvement for such common tasks as validating trading partner security and compliance. As many activities in B2B communities are recurring, MRM is designed to support that model in the most efficient way possible. 6

7 In addition, IBM MRM enables the creation of groups representing specific subsets of a B2B community by such criteria as geographic location or revenue size. Groups and their defining criteria are fully customizable, enabling sponsors to build communities with common interests or reach out to specific members with offers, surveys and other messages. A roadmap to move from B2B chaos to community value With open standards-based APIs, MRM is designed for integration with the systems of record in which sponsor organizations store critical data on trading partners. Bi-directional data exchange helps ensure that information is in sync between back-end applications and MRM to minimize manual work and delays, while providing timely and accurate information on trading partner networks. IBM will deliver prebuilt integrations between MRM and IBM Sterling and IBM Emptoris solutions for B2B integration and procurement, respectively, helping to further automate onboarding processes and accelerate time to value. Additional functionality will enable sponsor organizations to offer new communications and collaboration capabilities to trading partners. Suppliers, for instance, will be provided with tools to communicate with the broader supplier community, in the form of a social interactions hub. Customizability and extensibility are key characteristics in IBM MRM that enable organizations to design and direct the interaction experience for trading partners. Figure 6. A centralized monitoring dashboard shows the status of activities at any given time. Video: MRM activity monitoring With IBM MRM offering a faster, simpler approach to B2B community management, sponsor organizations can move from the chaos that prevails in many B2B environments toward a system of engagement that pays dividends across the value chain. Such capabilities will be an important differentiator for success, today and for years to come. Figure 7. See how MRM enables business users to monitor activities. View video at https://ibm.biz/bdffey. 7

8 Copyright IBM Corporation 2014 IBM Corporation Software Group Route 100 Somers, NY Produced in the United States of America August 2014 IBM, the IBM logo,, Emptoris and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at Copyright and trademark information at This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANT- ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. 1 IBM, Bridging the business/it divide in B2B integration, May IBM, Rethinking B2B integration for cloud, big data, mobile and social, May IBM, Bridging the business/it divide in B2B integration, May Please Recycle ZZW03315-USEN-00

Easily deploy and move enterprise applications in the cloud

Easily deploy and move enterprise applications in the cloud Easily deploy and move enterprise applications in the cloud IBM PureApplication solutions offer a simple way to implement a dynamic hybrid cloud environment 2 Easily deploy and move enterprise applications

More information

IBM Software Group IBM Marketing Center

IBM Software Group IBM Marketing Center IBM Marketing Center Cloud-based, all-in-one solution combining customer analytics with real-time marketing Highlights Execute marketing communications designed for each customer as an individual Draw

More information

Understanding your customer s lifecycle journey

Understanding your customer s lifecycle journey IBM Software Thought Leadership White Paper Customer Analytics Understanding your customer s lifecycle journey Shorten digital purchase cycles by solving conversion struggles 2 Understanding your customer

More information

Strengthen security with intelligent identity and access management

Strengthen security with intelligent identity and access management Strengthen security with intelligent identity and access management IBM Security solutions help safeguard user access, boost compliance and mitigate insider threats Highlights Enable business managers

More information

IBM SmartCloud for Service Providers

IBM SmartCloud for Service Providers IBM SmartCloud for Service Providers Launch new cloud services simply and quickly to increase revenue Highlights Offers a pre-integrated, pre-configured, building-block approach to cloud services delivery

More information

Optimizing government and insurance claims management with IBM Case Manager

Optimizing government and insurance claims management with IBM Case Manager Enterprise Content Management Optimizing government and insurance claims management with IBM Case Manager Apply advanced case management capabilities from IBM to help ensure successful outcomes Highlights

More information

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite

IBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite IBM Software IBM Business Process Management Suite Increase business agility with the IBM Business Process Management Suite 2 Increase business agility with the IBM Business Process Management Suite We

More information

agility made possible

agility made possible SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms

More information

Introducing IBM Digital Analytics Lifecycle

Introducing IBM Digital Analytics Lifecycle Introducing IBM Digital Analytics Lifecycle Perfecting the science of the customer journey Contents 1. Introduction 2. Why IBM Digital Analytics Lifecycle? 3. Understanding the customer lifecycle 4. Pinpointing

More information

Automating incentive compensation for increased productivity and cost reduction

Automating incentive compensation for increased productivity and cost reduction IBM Software Business Analytics Sales Performance Management Automating incentive compensation for increased productivity and cost reduction Automating incentive compensation for increased productivity

More information

IBM Tivoli Netcool network management solutions for SMB

IBM Tivoli Netcool network management solutions for SMB IBM Netcool network management solutions for SMB An integrated approach enhances IT as it supports business needs for the SMB environment Highlights Automate management tasks to reduce IT workload and

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

Gain a competitive edge through optimized B2B file transfer

Gain a competitive edge through optimized B2B file transfer Gain a competitive edge through optimized B2B file transfer Contents: 1 Centralized systems enable business success 2 Business benefits of strategic file transfer that you can experience for yourself 2

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

IBM Software Enabling business agility through real-time process visibility

IBM Software Enabling business agility through real-time process visibility IBM Software Enabling business agility through real-time process visibility IBM Business Monitor 2 Enabling business agility through real-time process visibility Highlights Understand the big picture of

More information

Optimize workloads to achieve success with cloud and big data

Optimize workloads to achieve success with cloud and big data IBM Software Thought Leadership White Paper December 2012 Optimize workloads to achieve success with cloud and big data Intelligent, integrated, cloud-enabled workload automation can improve agility and

More information

Develop enterprise mobile applications with IBM Rational software

Develop enterprise mobile applications with IBM Rational software Develop enterprise mobile applications with IBM software Providing comprehensive mobile application development and lifecycle management solutions Highlights Helps streamline and optimize the software

More information

IBM InfoSphere: Solutions for retail

IBM InfoSphere: Solutions for retail IBM Software Solution Brief IBM InfoSphere: Solutions for retail Build a single view of customer information and a trusted source for product information with data integration and master data management

More information

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Continuing the MDM journey

Continuing the MDM journey IBM Software White paper Information Management Continuing the MDM journey Extending from a virtual style to a physical style for master data management 2 Continuing the MDM journey Organizations implement

More information

A proven 5-step framework for managing supplier performance

A proven 5-step framework for managing supplier performance IBM Software Industry Solutions Industry/Product Identifier A proven 5-step framework for managing supplier performance Achieving proven 5-step spend framework visibility: benefits, for managing barriers,

More information

Setting smar ter sales per formance management goals

Setting smar ter sales per formance management goals IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2

More information

IBM Coremetrics Web Analytics

IBM Coremetrics Web Analytics IBM Coremetrics Web Analytics Analytics to power digital marketing optimization and execution Highlights Real-time Key Performance Indicators (KPIs) suitable for marketers from finance, retail, content

More information

IBM Sterling Transportation Management System

IBM Sterling Transportation Management System IBM Sterling Management System Drive costs out of transportation with cloud-based TMS Overview In this Solution Overview, you will learn: Why you should seek an on cloud TMS solution How you can better

More information

Achieve the Perfect Order with Supply Chain Collaboration

Achieve the Perfect Order with Supply Chain Collaboration SAP Brief Business Networks Ariba Collaborative Supply Chain Objectives Achieve the Perfect Order with Supply Chain Collaboration Meeting the challenges of complex, dynamic supply chains Meeting the challenges

More information

Jabil builds momentum for business analytics

Jabil builds momentum for business analytics Jabil builds momentum for business analytics Transforming financial analysis with help from IBM and AlignAlytics Overview Business challenge As a global electronics manufacturer and supply chain specialist,

More information

Dramatically improve the way work gets done with IBM Business Process Manager

Dramatically improve the way work gets done with IBM Business Process Manager IBM Software Thought Leadership White Paper Dramatically improve the way work gets done with IBM Business Process Manager 2 Dramatically improve the way work gets done with IBM Business Process Manager

More information

Any Partner. Any System. Anywhere. IBM Sterling Business Integration Suite

Any Partner. Any System. Anywhere. IBM Sterling Business Integration Suite Any Partner. Any System. Anywhere. IBM Sterling Business Integration Suite Any Partner. Any System. Anywhere. The IBM Sterling Business Integration Suite allows customers to solve critical business-tobusiness

More information

Contract management's effect on in house counsel

Contract management's effect on in house counsel IBM Software Industry Solutions Industry/Product Identifier Contract management's effect on in house counsel Impacting contract visibility, analysis and compliance Emptoris Contract Management Solutions

More information

For healthcare, change is in the air and in the cloud

For healthcare, change is in the air and in the cloud IBM Software Healthcare Thought Leadership White Paper For healthcare, change is in the air and in the cloud Scalable and secure private cloud solutions can meet the challenges of healthcare transformation

More information

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Comprehensive Enterprise Trial Management in the Cloud Oracle Siebel CTMS Cloud Service lets you effectively

More information

IBM Cognos Enterprise: Powerful and scalable business intelligence and performance management

IBM Cognos Enterprise: Powerful and scalable business intelligence and performance management : Powerful and scalable business intelligence and performance management Highlights Arm every user with the analytics they need to act Support the way that users want to work with their analytics Meet

More information

Embracing SaaS: A Blueprint for IT Success

Embracing SaaS: A Blueprint for IT Success Embracing SaaS: A Blueprint for IT Success 2 Embracing SaaS: A Blueprint for IT Success Introduction THIS EBOOK OUTLINES COMPELLING APPROACHES for CIOs to establish and lead a defined software-as-a-service

More information

CA Clarity PPM for Professional Services Automation

CA Clarity PPM for Professional Services Automation PRODUCT BRIEF: CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION CA Clarity PPM for Professional Services Automation CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION (PSA) HELPS STREAMLINE THE PROFESSIONAL

More information

IBM Software Cloud service delivery and management

IBM Software Cloud service delivery and management IBM Software Cloud service delivery and management Rethink IT. Reinvent business. 2 Cloud service delivery and management Virtually unparalleled change and complexity On this increasingly instrumented,

More information

IBM Cognos Analysis for Microsoft Excel

IBM Cognos Analysis for Microsoft Excel IBM Cognos Analysis for Microsoft Excel Explore and analyze data in a familiar spreadsheet format Highlights Explore and analyze data drawn from IBM Cognos TM1 models and IBM Cognos Business Intelligence

More information

Cloud-based web hosting consolidation with an IBM Drupal solution

Cloud-based web hosting consolidation with an IBM Drupal solution Cloud-based web hosting consolidation with an IBM Drupal solution Cut costs and strengthen enterprise web capabilities with a new cloud-enabled platform as a service (PaaS) Highlights Delivers proven enterprise

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE

ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE Organizations with the ability to transform information into action enjoy a strategic advantage over their competitors. Reduced costs,

More information

IBM Tealeaf solutions

IBM Tealeaf solutions IBM Software Industry Solutions IBM Tealeaf solutions Empowering e-business with pioneering Customer Experience Management solutions IBM Tealeaf solutions IBM Tealeaf solutions are designed to help companies

More information

B2B E-Commerce Solutions Empower Wholesale Distributors

B2B E-Commerce Solutions Empower Wholesale Distributors SAP Thought Leadership Paper Wholesale Distribution B2B E-Commerce Solutions Empower Wholesale Distributors Achieve Interaction Excellence with Outstanding Online Experiences and High-Quality Digital Content

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos software The IBM Cognos family Analytics in the hands of everyone who needs it The IBM Cognos family Overview Business intelligence (BI) and business analytics have

More information

ORACLE PRODUCT DATA HUB

ORACLE PRODUCT DATA HUB ORACLE PRODUCT DATA HUB THE SOURCE OF CLEAN PRODUCT DATA FOR YOUR ENTERPRISE. KEY FEATURES Out-of-the-box support for Enterprise Product Record Proven, scalable industry data models Integrated best-in-class

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

IBM Customer Experience Suite and Electronic Forms

IBM Customer Experience Suite and Electronic Forms Introduction It s more important than ever to have a set of capabilities that allow you to create dynamic, self service options for your customers that leverage existing processes and infrastructure. Your

More information

A business intelligence agenda for midsize organizations: Six strategies for success

A business intelligence agenda for midsize organizations: Six strategies for success IBM Software Business Analytics IBM Cognos Business Intelligence A business intelligence agenda for midsize organizations: Six strategies for success A business intelligence agenda for midsize organizations:

More information

Improving sales effectiveness in the quote-to-cash process

Improving sales effectiveness in the quote-to-cash process IBM Software Industry Solutions Management Improving sales effectiveness in the quote-to-cash process Improving sales effectiveness in the quote-to-cash process Contents 2 Executive summary 2 Effective

More information

Achieve greater efficiency in asset management by managing all your asset types on a single platform.

Achieve greater efficiency in asset management by managing all your asset types on a single platform. Asset solutions To support your business objectives Achieve greater efficiency in asset by managing all your asset types on a single platform. When you use Maximo Asset Management to help maximize the

More information

Sky Bet. Leading betting company puts its smart money on mobile. Overview. Challenges. IBM Software Case Study

Sky Bet. Leading betting company puts its smart money on mobile. Overview. Challenges. IBM Software Case Study Sky Bet Leading betting company puts its smart money on mobile Overview The need With increasing numbers of customers accessing the website through mobile devices, Sky Bet decided to invest in developing

More information

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments Orchestrated Release Management Gain insight and control, eliminate ineffective handoffs, and automate application deployments Solution Brief Challenges Release management processes have been characterized

More information

Delivering information you can trust. IBM InfoSphere Master Data Management Server 9.0. Producing better business outcomes with trusted data

Delivering information you can trust. IBM InfoSphere Master Data Management Server 9.0. Producing better business outcomes with trusted data Delivering information you can trust IBM InfoSphere Master Data Management Server 9.0 Producing better business outcomes with trusted data Every day, organizations generate and collect a veritable landscape

More information

Data virtualization: Delivering on-demand access to information throughout the enterprise

Data virtualization: Delivering on-demand access to information throughout the enterprise IBM Software Thought Leadership White Paper April 2013 Data virtualization: Delivering on-demand access to information throughout the enterprise 2 Data virtualization: Delivering on-demand access to information

More information

IBM Analytical Decision Management

IBM Analytical Decision Management IBM Analytical Decision Management Deliver better outcomes in real time, every time Highlights Organizations of all types can maximize outcomes with IBM Analytical Decision Management, which enables you

More information

Simplifying development through activity-based change management

Simplifying development through activity-based change management IBM Rational ClearCase and IBM Rational ClearQuest October 2004 Simplifying development through activity-based change management Allan Tate Product Manager IBM Software Group Karen Wade SCM Product Marketing

More information

The IBM Cognos Platform

The IBM Cognos Platform The IBM Cognos Platform Deliver complete, consistent, timely information to all your users, with cost-effective scale Highlights Reach all your information reliably and quickly Deliver a complete, consistent

More information

ORACLE LOYALTY ANALYTICS

ORACLE LOYALTY ANALYTICS ORACLE LOYALTY ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Increase customer retention and purchase frequency Determine key factors that drive loyalty and use that insight to increase overall

More information

IBM PureFlex System. The infrastructure system with integrated expertise

IBM PureFlex System. The infrastructure system with integrated expertise IBM PureFlex System The infrastructure system with integrated expertise 2 IBM PureFlex System IT is moving to the strategic center of business Over the last 100 years information technology has moved from

More information

Masterminding Data Governance

Masterminding Data Governance Why Data Governance Matters The Five Critical Steps for Data Governance Data Governance and BackOffice Associates Masterminding Data Governance 1 of 11 A 5-step strategic roadmap to sustainable data quality

More information

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities.

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. > RESPOND RAPIDLY TO CHANGING MARKET CONDITIONS > DRIVE CUSTOMER AND AGENT LOYALTY > ENHANCE INTEGRATION

More information

Transforming customer service with business analytics

Transforming customer service with business analytics IBM Software Business Analytics Customer Service Transforming customer service with business analytics 2 Transforming customer service with business analytics Contents 2 Overview 2 Customer service is

More information

The New Data Integration Model. The Next Real B2B Integration Opportunity for System Integrators & VARs

The New Data Integration Model. The Next Real B2B Integration Opportunity for System Integrators & VARs The New Data Integration Model The Next Real B2B Integration Opportunity for System Integrators & VARs 2 In this E-book This E-book highlights a new framework called the New Integration Model created to

More information

agility made possible

agility made possible SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

White Paper May 2009. Seven reports every supply chain executive needs Supply Chain Performance Management with IBM

White Paper May 2009. Seven reports every supply chain executive needs Supply Chain Performance Management with IBM White Paper May 2009 Seven reports every supply chain executive needs Supply Chain Performance Management with IBM 2 Contents 3 Business problems 3 Business drivers 4 The solution IBM Cognos SCPM Seven

More information

we can Automating service delivery for the dynamic data center of the future Brandon Whichard

we can Automating service delivery for the dynamic data center of the future Brandon Whichard Executive Brief Automate Service Delivery September, 2010 addressing today s problems while setting the stage for an agile infrastructure Automating service delivery for the dynamic data center of the

More information

ORACLE HUMAN RESOURCES ANALYTICS

ORACLE HUMAN RESOURCES ANALYTICS ORACLE HUMAN RESOURCES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Oracle Human Resources Analytics intelligence dashboards provide strategic workforce performance information. Determine key factors

More information

IBM InfoSphere Guardium Data Activity Monitor for Hadoop-based systems

IBM InfoSphere Guardium Data Activity Monitor for Hadoop-based systems IBM InfoSphere Guardium Data Activity Monitor for Hadoop-based systems Proactively address regulatory compliance requirements and protect sensitive data in real time Highlights Monitor and audit data activity

More information

IBM SmartCloud Monitoring

IBM SmartCloud Monitoring IBM SmartCloud Monitoring Gain greater visibility and optimize virtual and cloud infrastructure Highlights Enhance visibility into cloud infrastructure performance Seamlessly drill down from holistic cloud

More information

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics Independently explore, visualize, model and share insights without IT assistance Highlights Explore, analyze, visualize and share your insights independently, without relying on IT for assistance. Work

More information

IBM Global Business Services Microsoft Dynamics AX solutions from IBM

IBM Global Business Services Microsoft Dynamics AX solutions from IBM IBM Global Business Services Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning 2 Microsoft Dynamics AX solutions from IBM Highlights Improve productivity

More information

5 tips to engage your customers with event-based marketing

5 tips to engage your customers with event-based marketing IBM Software Thought Leadership White Paper IBM ExperienceOne 5 tips to engage your customers with event-based marketing Take advantage of moments that matter with in-depth insight into customer behavior

More information

Move beyond monitoring to holistic management of application performance

Move beyond monitoring to holistic management of application performance Move beyond monitoring to holistic management of application performance IBM SmartCloud Application Performance Management: Actionable insights to minimize issues Highlights Manage critical applications

More information

IBM SmartCloud Workload Automation

IBM SmartCloud Workload Automation IBM SmartCloud Workload Automation Highly scalable, fault-tolerant solution offers simplicity, automation and cloud integration Highlights Gain visibility into and manage hundreds of thousands of jobs

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

IBM Financial Transaction Manager for ACH Services IBM Redbooks Solution Guide

IBM Financial Transaction Manager for ACH Services IBM Redbooks Solution Guide IBM Financial Transaction Manager for ACH Services IBM Redbooks Solution Guide Automated Clearing House (ACH) payment volume is on the rise. NACHA, the electronic payments organization, estimates that

More information

Digital Marketing. SiMplifieD.

Digital Marketing. SiMplifieD. Digital Marketing. Simplified. DIGITAL MARKETING PAIN POINTS Research indicates that there are numerous barriers to effective management of digital marketing campaigns, including: Agencies and vendors

More information

The Service Provider s Speed Mandate and How CA Can Help You Address It

The Service Provider s Speed Mandate and How CA Can Help You Address It The Service Provider s Speed Mandate and How CA Can Help You Address It Welcome to the Application Economy Innovative services and business models continue to hit the market, which creates both unprecedented

More information

Zend and IBM: Bringing the power of PHP applications to the enterprise

Zend and IBM: Bringing the power of PHP applications to the enterprise Zend and IBM: Bringing the power of PHP applications to the enterprise A high-performance PHP platform that helps enterprises improve and accelerate web and mobile application development Highlights: Leverages

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

Driving workload automation across the enterprise

Driving workload automation across the enterprise IBM Software Thought Leadership White Paper October 2011 Driving workload automation across the enterprise Simplifying workload management in heterogeneous environments 2 Driving workload automation across

More information

CA Workload Automation for SAP Software

CA Workload Automation for SAP Software CA Workload Automation for SAP Software 2 The Application Economy Spurs New SAP System Workload Challenges Business is being shaped more and more by what has become an application-based world. In this

More information

Address IT costs and streamline operations with IBM service request and asset management solutions.

Address IT costs and streamline operations with IBM service request and asset management solutions. Service management solutions To support your IT objectives Address IT costs and streamline operations with IBM service request and asset management solutions. Highlights Help service desk technicians become

More information

Understanding the real risk for asset-intensive companies

Understanding the real risk for asset-intensive companies IBM Software Thought Leadership White Paper December 2011 Understanding the real risk for asset-intensive companies Five myths behind the value of ERP solutions as an asset management tool 2 Understanding

More information

PRIMAVERA CONTRACT MANAGEMENT

PRIMAVERA CONTRACT MANAGEMENT PRIMAVERA CONTRACT MANAGEMENT Completing projects on schedule and within budget demands complete project control. Primavera Contract Management from KEY FEATURES NEW: Updated User Interface NEW: Content

More information

Simplify security management in the cloud

Simplify security management in the cloud Simplify security management in the cloud IBM Endpoint Manager and IBM SmartCloud offerings provide complete cloud protection Highlights Ensure security of new cloud services by employing scalable, optimized

More information

Optimizing Sales & Marketing Effectiveness

Optimizing Sales & Marketing Effectiveness Optimizing Sales & Marketing Effectiveness Measuring Results Across Distributed Sales Channels Published: August 2013 Version 1 www.dimins.com The overall goal of consumer goods manufacturers, wholesalers,

More information

Software change and release management White paper June 2008. Extending open source tools for more effective software delivery.

Software change and release management White paper June 2008. Extending open source tools for more effective software delivery. Software change and release management White paper June 2008 Extending open source tools for more Page 2 Contents 2 Integrating and complementing open source tools 2 Trends in business shape software development

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

CRM for Customer Service and Support

CRM for Customer Service and Support OV E RV I E W CRM for Customer Service and Support MAXIMIZER CRM Published By Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through

More information

Beyond listening Driving better decisions with business intelligence from social sources

Beyond listening Driving better decisions with business intelligence from social sources Beyond listening Driving better decisions with business intelligence from social sources From insight to action with IBM Social Media Analytics State of the Union Opinions prevail on the Internet Social

More information

Modernizing enterprise application development with integrated change, build and release management.

Modernizing enterprise application development with integrated change, build and release management. Change and release management in cross-platform application modernization White paper December 2007 Modernizing enterprise application development with integrated change, build and release management.

More information

Transform how government engages with customers through digital experiences

Transform how government engages with customers through digital experiences Transform how government engages with customers through digital experiences The digital landscape is constantly evolving, and these changes offer agencies new ways to deliver services more cost-effectively,

More information

Capitalizing on the power of big data for retail

Capitalizing on the power of big data for retail IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

effective performance monitoring in SAP environments

effective performance monitoring in SAP environments WHITE PAPER September 2012 effective performance monitoring in SAP environments Key challenges and how CA Nimsoft Monitor helps address them agility made possible table of contents executive summary 3

More information

IBM s State of Marketing Survey 2012

IBM s State of Marketing Survey 2012 IBM Software Enterprise Marketing Management Marketers biggest challenges and opportunities reveal the rise of the empowered customer 2 Contents 2 Leading the customer experience 4 Removing silos and integrating

More information