MANAGED SERVICES. We Make Technology Human. prosum.com. prosum.com. Nova Medical Products

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1 We Make Technology Human MANAGED SERVICES Nova Medical Products MANAGED SERVICES

2 A People-First Approach We are a technology services company that puts people before technology. Yes, we have deep experience consulting, implementing solutions, providing managed services and staffing engagements. But we believe that, by focusing on relationships, we are better able to improve people s experiences and lives through technology. Technology is meant to serve people. And not vice versa. RAVI CHATWANI, CO-CEO This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also means we empower our experts to go beyond cookie-cutter solutions and create the tools that will move our clients businesses into the future. Technology is at its best when it complements our natural abilities and enhances our interactions. Which is why we say that, at Prosum, we make technology human.

3 ERP / SAP MANAGED SERVICES PROSUM WE SPECIALIZE IN: ERP / SAP Solutions Microsoft Solutions Managed Services Staffing Solutions Cloud Solutions

4 Managed Services GET A CUSTOM SOLUTION WITH PREDICTABLE SPENDING No two businesses are alike. Which is why our Managed Services team works with you to understand your business unique needs. Then we craft a best practice-based solution that s effective, efficient and flexible. We believe in strong partnerships, and take on our clients challenges as though they were our own. In doing so, we create a true one-to-one relationship with full transparency and delivery ownership. And you enjoy something increasingly rare in the IT world: a predictable budget. It all means you spend less time thinking about IT, and more time growing your business. IT OUTSOURCING HELPDESK + DESKTOP SUPPORT ENTERPRISE SERVICE DESK SYSTEMS + NETWORKS MANAGEMENT IT ADVISORY SERVICES/VIRTUAL CIO SERVICES MONITORING/REPORTING/TREND ANALYSIS IT BUDGETING/TECHNOLOGY ROADMAP FUNCTIONAL IT SERVICES APPLICATION SUPPORT MESSAGING BACK-UP + STORAGE OPERATIONS HELPDESK SERVICES

5 MANAGED SERVICES Case Study: The California Endowment With Prosum, we ended up finding one of those rare win-win scenarios where you have not only better service but also reduced cost of technology I m a big fan. Dan DeLeon, CFO, The California Endowment

6 Doing What s Right CASE STUDY: PROSUM AND THE CALIFORNIA ENDOWMENT Doing what s right : it s an everyday mission at The California Endowment, a foundation focused on healthcare issues and access for underserved communities. We d also like to think that it typifies the work Prosum has done for The Endowment. The California Endowment originally hired Prosum for our outsourced managed services solutions. Standard managed services providers typically come in with very rigid solutions sets, said Prosum s Andrew Salisbury. While we give our clients access to business analysts, enterprise project managers, experts who have designed extensive storage environments for Fortune 500 companies, and more. Within months of our partnership, The California Endowment was seeing great results all this, despite a demanding clientele. We have a highly educated workforce masters degrees and doctoral degrees, said Dan DeLeon, CFO of The California Endowment. They re familiar with technology and know when they re not getting the highest level of support. Prosum delivered beyond expectations. The noise level reduced significantly when Prosum came here: the number of outages, the number of complaints just completely dropped off, said DeLeon. With Prosum, we ended up finding one of those rare win-win scenarios where you have not only better service but also reduced cost of technology I m a big fan. In addition to managed services, The California Endowment also engaged Prosum s solutions expertise to roadmap and implement projects like a disaster recovery site with mirrored environments, a server migration and a hybrid Office 365 environment. A defining moment arose when The California Endowment asked Prosum to implement a contact management system using Salesforce, one of our areas of expertise. Our solutions team gathered requirements and determined that, in this case, Salesforce was not the right fit. The team instead recommended NationBuilder, a solution that required us to contract with an outside partner. One of the pillars of Prosum is to do what s right, said Salisbury. If Prosum is the best solution, we ll use our internal team. If not, we ll use other partners. In this case, the decision to use NationBuilder cut the project s costs by more than half. Since the outsource began, Prosum s customer satisfaction scores have continued to improve year after year. And our role at the foundation has grown too - we now advise on IT organizational management, investment areas and budgeting. We think it s strong proof that, when you do right by others, it comes back to you for good.

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