COUNSELOR RETREAT NOTES April 22, 2011 The Reserve at Spanos Park

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1 COUNSELOR RETREAT NOTES April 22, 2011 The Reserve at Spanos Park GUIDED INQUIRY #1 Work Group 1 Helpful Information for Instructional Faculty As a counselor, what questions do faculty ask you, and what incorrect information/perceptions do you hear originating from the faculty? GROUP NOTES (Dan Baker): What questions do faculty ask us? ~ Crisis/Personal Issues ~ Financial Aid Status ~ Major/Transfer Questions ~ Education Plans ~ Presentations ~ Classroom Behavior ~ Incorrect information, Re: EOPS, DSPS/LD Eligibility ~ Assessment Levels Faculty Misperceptions ~ We only do Academic Advising ~ Counselors are the Faculty step-child everywhere. ~ We can advance students into Levels/Classes they re not eligible for. What specific delivery methods can be used to inform faculty? How will you develop these methods (e.g. focus groups, ad hoc committee, Friday counselor meeting)? Who should be involved in the discussion/development? When will the first action step take place? Who will take the lead? GROUP NOTES cont. Moving Forward ~ Advertising successes Newsletter/ /Website (+) Dan/Sheila/Anita/Pablo ~ Pictures of us with Faculty in ~ Deans and Faculty at Counselors Meetings (+) Jim/Randy/Heather ~ Present at Division Meetings ~ College Recognition Night ~ Flex Workshops Jim/Sheila ~ Letters/ s from Students 1

2 ~ Exit Surveys/ Invite to take Survey (Especially when Graduating/ Transfer) Pablo/Heather Meet prior to end of Spring 2011 semester GUIDED INQUIRY #2 WORK GROUP 2 Student Services Communication Process As a counselor, what are the current methods/processes utilized to share information and ensure collaboration between multiple Student Services areas? GROUP NOTES (Anthony Canela): Why did You join Group #2? ~ Establish effective communication ~ tools (improve) for communication ~ Know who s who ~ Nothing else to do ~ To have better communication/information from each department ~ Attend Counseling & Special Services Retreat Supports idea of establishing Student Services Council ~ As counselor, critical to have access to certain types of information, e.g. financial aid processes important to EOPS ~ Communication between EOPS/DSPS/General Counseling EOPS/DSPS/GC/CTC Reports ~ Admissions/Financial Aid Retreat everyone in Building What s in place? ~ Spark, , phone ~ Access card to admissions/financial Aid office ~ Friday Counselor meeting ~ Upcoming Counseling & Special Services Retreat ~ Webxtender ~ Phone Directory What specific methods/processes need to be created or revised? How will you create/revise these methods (e.g. focus groups, ad hoc committee, Friday counselor meeting)? Who should be involved in the discussion/development? When will the first action step take place? Who will take the lead? GROUP NOTES cont. Moving Forward What needs to be revised? ~ Need Hotline phone number down to Admissions & Records, Evaluations and Financial Aid 2

3 ~ Need to Share case studies ~ Need Advocacy ~ Need to Eliminate Conflict/Conflict Resolutions Create/Revise methods? ~ Counseling & Special Services Consortium ~ 1st Friday in December have a social or mixer, pot luck to meet other people in Division (Counseling to host first pot luck) - Anthony ~ Add mug shots to spark - face to name ~ Campus Directory with pictures, so we know who we are talking to ~ Changing Friday meetings all meet all the time ~ SS Mgrs at counselor s meeting starting in the fall? Action: ~ Hotline for Admissions & Records & Evaluations & Financial Aid ~ Change Friday meetings All Counseling & Special Services Departments meet at the same time all the time. ~ 1 time per month Representative attends Counselor s meeting to present new information/share case studies in a FORUM ~ Advocacy ~ Developing systems to solve problems with processes ~ Eliminate conflict resolve constructively ~ Establish Council, including representatives from all Student Success departments. (with a Recorder and approved Minutes) ~ Establish all counselor meetings, every Friday, with one meeting (TBD) dedicated to Student Services community discuss needs Dr. Alonzo ~ Counselors/Faculty to host a social (appreciation) 1 st Friday in December for Assessment Admissions & Records Financial Aid ~ Spark Directory has mug shots ~ Student Services Directory (paper form) with picture of person ~ widely distributed. Leads: Social - 1 st action December Anthony Dr. Alonzo, Stacey, Anthony & Evelyn GUIDED INQUIRY #3 ALL COUNSELORS (two groups) Common Student Success Assessment As a counselor, identify the life skills that you think are important to be successful as a student (resources on table)? Are they all important for new student assessment? What method and process would you use to assess? GROUP #1 NOTES (Dr. Alonzo): Most important life skills: 3

4 1. We just like to talk 2. Accept self- responsibility 3. Discover Self-Motivation 4. Master self-management 5. Believe in themselves 6. Added to Academic Assessment GROUP #2 NOTES (Debora Louie): Counselor Snapshot: 1. Self-management ~ action oriented ~ organized ~ understands deadlines 2. Accepting responsibility ~ Taking initiative 3. Self-motivation ~ establish goal 4. Identifying resources and asking for help ~ gathering information ~ seeing counselor ~ establishing realistic goals 5. Meaningful connection with faculty, etc. ~ encouragement ~ positive influence ~ having a mentor ~ having a sense of belonging to campus environment 6. Belief in Self ~ lack of support system for ~ education ~ values ~ oriented toward higher education 7. Cultural differences ~ culture of poverty 8. Parents prepare student for how to deal with peoples lower expectations of you 9. Establish clear expectations for what makes students successful ~ study skills ~ provide tools to be successful ~ knowing how to write ~ become well rounded see whole person ~ community involvement ~ debate/student Government, athletics 10. Emotional intelligence ~ social and academic integration Tinto Group: Tony, Deb, Stella, Jim, Pam, Pablo, Anita, Grant, Cheuyengther, Stacey 4

5 What specific method/process needs to be created? How will you accomplish this (e.g. focus groups, ad hoc committee, Friday counselor meeting)? Who should be involved in the discussion/development? When will the first action step take place? Who will take the lead? GROUP #1 NOTES cont.(dan Baker): Moving Forward ~ Investigate On Course Assessment ~ Implement research ~ Refer Guidance classes for lower assessment scores (student) and FCS2 Dan Baker ~ Which tests are going to be effective ~ Low scores, what do we do with these students ~ Guidance Workshop ~ Guidance classes ~ Have Counselor to follow up with students, orientation, or special meeting with counselor. What they can to do improve areas ~ Guidance 8 ~ Talk to Delecia time for review, test ~ Evaluate other schools to see if their ideas are working GROUP #2 NOTES cont.(debora Louie): Moving Forward ~ Complete New Student Self-Assessment after Assessment Placement, of Admissions Application or before registration/survey/before making counseling appointment ~ send what constitutes a successful student? Questions ~ How are students prompted about the test? ~ Explain the relevance/importance of the self-assessment tool. ~ Recommendation - Counselors should/want to provide input to the prompts given to student before completing assessment tool. How? Meeting to develop survey, screen assessment questions Who? Meeting with Sharmila, Tony, Pablo, Pat, Cheuyengther (Tony will set up meeting) When? On Friday after all Counselors Meeting Discussion: Deb kids good in math fail Accelerated Learning, math, accelerated students did as good or better than. Allowed all students to enter into accelerate math class. Not an entry or exit from one class to the next. Students in did as well as or better. Janice - Use new student assessment, do workshops based on the resulting need. Spend time with counselors to come up with ideas to use this assessment. Yolanda Target upper level/low level. Move most successful forward. 5

6 Guided Inquiry #4 ALL COUNSELORS (two groups) Crisis Counseling (Session 1) As a counselor, what type of student problems need immediate attention? What would be a working definition of a student in crisis? GROUP #1 NOTES: Group #1 Definition: Any situation that presents a student s cognitive ability to function in a positive way. (see Group #2 notes for final definition) 1. Suicide harming self or others 2. Student who has been harmed (violence towards self by others) 3. Exhibits inappropriate behavior in a college setting 4. Faculty referred student 5. Any student who has been through a Traumatic experience 6. Student who is thinking of harming self 7. Depressions (situational) 8. Drug/alcohol addiction 9. Stress induced anxiety, I failed a test! 10. Financial problems 11. Family problems GROUP #2 NOTES: ~ Suicidal ~ Threat to others ~ Threat to self ~ Domestic Violence Assault/Rape ~ Homelessness ~ Depression ~ Grief/Loss ~ Eating Disorders ~ Medical illness self or significant other ~ Legal Issues ~ Financial Issues Group #2 Definition of student in crisis: CHOSEN BY BOTH GROUPS AS THE OPERATIONAL DEFINITION One who is at immediate risk of, harming self or others, or is experiencing a stressful life event that interferes with their ability to function adequately (e.g. victim of violence, agitation, depression, anxiety, grief/loss). What specific method/process needed to create an inter & intra department understanding of this definition?? How will you accomplish this (e.g. focus groups, ad hoc committee, Friday 6

7 counselor meeting)? Who should be involved in the discussion/development? When will the first action step take place? Who will take the lead? GROUP #1 NOTES cont. 1. Intake process 2. Develop our own inter-process Front counter 3. Crisis team trains front counter 4. Crisis team trains intra-campus 5. Crisis team would present at flex activity 6. Crisis team goes to division meetings. 7. Develop resource sheet for classrooms 8. Crisis team = band aid/need Health Center! Who? Everyone rotate teams When? Develop our own inter-system Band-Aid system Who will Lead? Counseling, Faculty, Campus Police, County Mental Health, Private Agencies) ~Crisis Team ~ Training of Campus, Counter Staff in determining what constitutes a crisis ~ Questionnaire GROUP #2 NOTES cont. Committee Dan, Sheila, Heather, Delecia, Roy, J.T., Campus Police, Financial Aid, other Departments?, County Mental Health, Staci Miller, Tony ~ already scheduled for August ~ Lead: HEATHER ~ Website ~ Crisis Team ~ Training of Campus and Counter Staff in determining what constitutes a CRISIS ~ Questionnaire Guided Inquiry #5 CRISIS COUNSELING (SESSION 2) WORK GROUP 1 Internal & External Processes As a counselor, what are the internal (counseling dept.) and external processes and structures utilized for students in crisis? GROUP NOTES: Internal Process No Process External Fly by seat of your pants ~ Faculty referral 7

8 ~ Self-referral ~ Situational during counseling session ~ One to one counseling Counselor referral to County Mental Health Police Department Community Resources Current Process ~ Student at Counter ~ Classified person Sparks or calls a counselor to seek availability ~ If no counselor is available, student is put in a private office alone until counselor comes in to assists ~ Counselor is pulled away from student in appointment to assist crisis student Counselors are all trained to crisis counsel. What specific processes and structures need to be revised or created? How will you accomplish this (e.g. focus groups, ad hoc committee, Friday counselor meeting)? Who should be involved in the discussion/development? When will the first action step take place? Who will take the lead? GROUP NOTES cont. A.S.A.P. Develop Crisis Team 1. Intake process 2. Develop our own inter process 3. Crisis team training for front counter 4. Crisis team intra campus training meet with Mental Health once per year 5. Crisis team will present at flex activity 6. Crisis team presents at division meetings 7. Develop resource sheet for classrooms 8. Crisis team = Band-Aid/Need Health Center Crisis Team will Rotate FIRST ACTION will take place ~ Summer 2011 ~ Dean Nunnally will take lead to allow counselors to block schedules to meet ~ Dr. Alonzo is Chairperson Guided Inquiry #6 CRISIS COUNSELING SESSION 2 WORK GROUP 2 Resources & Professional Development 8

9 As a counselor, what resources and professional development do you need to assist a crisis student (use developed definition)? GROUP NOTES: ~ Specific Handouts (Brief) Depression Anxiety Etc. ~ Crisis training NAMI Suicide Prevention Agency ~ Website ~ Training on Brief Therapy What needs to be done to procure these resources and professional development training? How will you accomplish this? Who should be involved? When will the first action step take place? Who will take the lead? GROUP NOTES cont. ~ Training Organization Heather, Dan, Sheila, Anita ~ Crisis Committee Dan, Sheila, Heather, Delecia, Roy, J.T., Campus Police, Financial Aid, other Departments?, County Mental Health, Staci Miller, Tony ~ already scheduled for August ~ Lead: HEATHER ~ Fall semester ~ General crisis training for all counselors Homelessness Acts of violence Suicide Anxiety Depression Grief/loss Anger management ~ Advanced training for those handling Crisis Calls 9