Produktprogramm. Operational concepts Strategy & business development Safety management Human factors System design & development

Transcription

1 Consulting Services Produktprogramm Operational concepts Strategy & business development Safety management Human factors System design & development

2 Contents Worldwide solutions from DFS: Dear members of the aviation community, Facts and figures 4 DFS Deutsche Flugsicherung has come a long way over the last 60 years providing air navigation services in the complex airspace of Germany. Being in business so long provides an organisation with a wealth of experience to draw on. We are experienced at optimising our services to the ever changing aviation industry. Today, our 2,000 air traffic controllers ensure the safe and punctual flow of about three million aircraft movements every year. This makes Germany the country with the highest traffic volume in Europe. Operational concepts 5 This expertise has laid the foundation for a business based on cooperation and collaboration around the world. To achieve increasing global efficiency, it has become more and more important for aviation organisations to share know-how and technology with each other. The DFS consulting unit Aeronautical Solutions has been supporting organisations worldwide for more than twenty years now. Recently, we have designed satellite-based procedures in Russia, provided implementation support for new radar surveillance technology in Thailand, established a regulatory authority for air navigation services in Qatar and supported the Air Traffic Management Bureau in China with tailored training solutions, just to mention a few of our projects and services. Our experience, drive and understanding of new developments contribute to the success of our projects and result in long-term benefits for our customers. Consistently fostering efficiency is key for every organisation in the aviation business and good business relationships are the basis for this. We would be pleased to assist you on your path to success! Stefan Lentz, Director Aeronautical Solutions at DFS A trusted partner for decades. A proven operator for generations. Restructuring of airspace Procedure planning and design Evaluation of air traffic services Operational concepts and requirements Operational transition planning Airport CDM Civil-military integration Infrastructure projects Operational readiness and airport transfer Training Concepts for the integration of unmanned aircraft systems Strategy and business development 13 Management consultancy Master plans Corporatisation and capital privatisation Establishment of regulatory authorities Safety management and human factors 17 System design and implementation support 21

3 We serve airports, service providers and airlines around the world... Customers in more than 40 countries worldwide More than 900 projects successfully completed Staff speak 13 different languages DFS employs 46 different nationalities More than 20 years of experience in consulting Provision of air navigation services for more than 60 years Restructuring of airspace Procedure planning and design Evaluation of air traffic services Operational concepts and requirements Operational transition planning Airport CDM Civil-military integration Infrastructure projects Operational readiness and airport transfer Training Concepts for the integration of unmanned aircraft systems Operational concepts

4 6 Operational concepts Operational concepts Restructuring of airspace Airspace structures and procedures tend to remain the same for Implementation concepts for the flexible use of airspace years, if not decades. If existing structures no longer meet new Fast-time simulations to increase capacity in airspaces requirements, they lead to ineffective air traffic management. and at airports DFS advises air navigation service providers, airports and other aviation organisations on optimising existing structures Our operational consultancy supports you in reaching your goals and planning new ones. thanks to: Broad-based interdisciplinary expertise from the source: DFS services comprise: Planning of ATS routes Airspace design, proposals for airspace structures and use of airspace DFS operates in one of the busiest and most complex airspaces of Europe All-round package: DFS services span the whole process, from on-site evaluation to the training for operational personnel and assistance in the regulatory process High-performance ATM simulation infrastructure Procedure planning and design Operational concepts and requirements Instrument flight procedures and controller working procedures Definition of controller working procedures Besides the evaluation of air traffic services, DFS is also offering need to be adjusted all the time. Sooner or later, completely new Fast-time and real-time simulations to assess procedures support to other air navigation service providers by developing Expert knowledge to ensure optimal solutions: requirements for procedures have to be considered, leading Assistance with the regulatory process recommendations for operations. Our team will assess the current DFS has more than 60 years of experience in the provision of air to the start of the whole process chain from gathering ideas, situation through observation, interviews and by studying the of- feasibility studies, planning, fast-time and real-time simulation to ficial regulatory and operational publications. DFS will then carefully implementation. Our operational consultancy supports you in reaching your goals develop suggestions with international standards, the local condi- thanks to: Due to the complex airspace structure in Germany, DFS has a wealth of experience in developing and establishing new procedures, such as at the intersection between centre and approach at major hubs. Besides the range of standard IFR procedures, DFS tions as well as best practices always in mind. Broad-based interdisciplinary expertise from the source: Our services comprise: of Europe On-site analysis of operations also considers new procedures such as point merge to enhance on-site evaluation to the training for operational personnel and capacity. assistance in the regulatory process High-performance ATM simulation infrastructure experts, system engineers and regulatory staff Our history in customer relationship management contributes to successful strategic planning and optimised performance DFS operates in one of the busiest and most complex airspaces All-round package: DFS services span the whole process, from traffic services Our team consists of operational staff, project management Development of reference scenarios Development of operational concepts or requirements holistically or for individual parts of operations like procedures, airways, intersection points, civil-military integration Taking into account local requirements, DFS experts support customers worldwide in: Planning and design of gate-to-gate IFR procedures Operational transition planning Evaluation of air traffic services Major projects such as the introduction of a new air traffic manage- Documentation and lessons learned ment system or the operation of a new air traffic control facility Organising the project team require a professional transition plan. Training and safety management measures Air traffic services are complex and it is often not easy to tell where optimisation should start in order to reach a general goal, such as Expert knowledge to ensure optimal solutions: Project delays can be costly and maintaining safety and high-quality capacity gains. DFS has more than 60 years of experience in the provision of air services have always top priority in the field of air traffic control. In Smooth transition ensures cost-efficiency its 60-year-history of providing air navigation services in Germany, Transparent documentation of the current project status and traffic services DFS performs on-site analyses in a holistic manner to provide customers with a neutral look at their air traffic services. The DFS approach ensures that all the various aspects of air traffic control, airspace management, aeronautical information services, system infrastructure and air traffic flow management are analysed for their optimisation potential and possible inefficiencies. The assessment also comprises delay analyses, compliance with international standards as well as customer orientation. Our team consists of operational staff, project management DFS has gained a wealth of experience managing transition phases. experts, system engineers and regulatory staff Our history in customer relationship management contributes to successful strategic planning and optimised performance project progress allows quick reaction to changes Timely completion of transition phases save resources DFS assists ANSPs, aviation authorities or airport operators in: Defining the requirements needed for the successful completion of the project Developing the activity plan as well as defining time frames and responsibilities 7

5 8 Operational concepts Operational concepts Airport CDM Best planned best served A detailed action plan will then be worked out, rounded off with Rising air traffic volumes mean that the workload for operators the implementation in the final phase. Process-related information and planners at airports is increasing, which makes it ever harder sharing is achieved by combining data from all partners involved and to ensure safety and efficiency. Aircraft wait for a new slot, stands networking existing infrastructures. It is not necessary to introduce are not vacated on time, adverse weather situations impact pre- radically new systems or procedures. It suffices to improve existing departure sequencing, etc. With our approach to collaborative ones or add specific components as needed. decision making (CDM) at airports, we will support you in fully exploiting available capacities and operational resources, reducing Worldwide recognition of our success your costs, lowering emissions, improving punctuality and forging A-CDM by the airport operator FMG and the German air navigation stronger partnerships. Aircraft can be served according to the provider DFS is an operational approach based on the European best planned best served principle. This allows you to take Airport CDM by EUROCONTROL, the European Organisation for the the right operational decisions at the right time, based on optimal Safety of Air Navigation. It was put into operation at Munich Airport information sharing with all partners involved. as early as 2007, making it the first A-CDM implemented in Europe. From these beginnings, the findings and practical experience A win-win situation for everyone involved gained have had considerable influence on developments at the All parties will reap substantial benefits from a minimal investment. European level. Our experts will provide their in-depth experience Everyone wins airlines, airport operators, air traffic control and and know-how to make your projects a success. ground handlers. In short, the air transport network as a whole. Explore our four-phase model Airport operators have more gate and stand planning capacity, The Airport CDM from DFS is a coherent process spanning flight planning and landing to the subsequent turn-round process on improved punctuality and a lower environmental impact Ground handlers can better plan and allocate resources, and the ground before the next take-off. DFS and the airport operator Flughafen München GmbH (FMG) offer you the opportunity to get thus benefit from increased productivity Airlines profit from shorter taxi times and holdings as well as to know the fully operational Airport CDM (A-CDM) in Munich. Our experts will provide you and your partners with an introduction to reduced delays ATC can rely on more predictable traffic and better predeparture the most important elements of our A-CDM. This is followed by an sequencing insightful gap analysis of the existing and predefined process. Implementation Project management implementation Phase 3 Implementation and training Documentation/manual A-CDM and IT training Optional: Procurement consulting/guidance Communication concept Detailed gap analysis Detailed action plan Phase 2 Detailed action plan Detailed cost-benefit analysis Optional: A-CDM process development Definition of functional requirements IT consulting Coaching of stakeholders Project management planning Communication with stakeholders Introduction As-is study Process scoping (rough project plan) Phase 1 Basic package Phase 0 (Upon request) Workshop Gap analysis (overview) Rough cost-benefit analysis Involvement of stakeholders/drivers Site visit A-CDM Airport Introduction to A-CDM Question-and-answer session Civil-military integration Since 1993, DFS has been responsible for handling both civil the future. In this way, we are not only reacting to ongoing develop- and regional military air traffic in peacetime. Military and civil air ments, such as the European harmonisation process in connection navigation services: Originally, these were two totally independent with the Single European Sky initiative, but take an active role in systems and, in en-route control, they often competed with each shaping them. other. Meanwhile, they have developed into an efficient, integrated organisation. Our model of civil-military cooperation is unique There are many ways aviation organisations and the aviation indus- worldwide. try as a whole can benefit from civil-military integration measures. Our team of experts will be happy to support you in starting a suc- Different approaches one goal cessful cooperation. An important cornerstone of our success: Air navigation services from a single source and flexible airspace management for civil and military users. But cooperation also covers training programmes as Efficient use of airspace and thus capacity gains well as technical infrastructure and customer support services. Efficient organisation, eliminating redundancies Cost-efficiency by centralisation and integration of common We are constantly enhancing civil-military cooperation to make it fit for the future. Central issues are airspace coordination, technical infrastructure and aeronautical data management. Aeronautical data storage at DFS and the military, for example, is to be centralised in services and technology Long term value through the establishment of trusting relation- ships and sound collaboration 9

6 10 Operational concepts Infrastructure projects Operational concepts 11 Training DFS manages infrastructure projects starting from the replace- Our services pursue a holistic approach: DFS supports clients all over the world in optimising their training Training projects have been successfully completed, among others, ment of a single radio station, the construction of tower buildings Managing the definition of operational requirements including the services. Whether it is the analysis of possible training require- for the air navigation service providers of Italy, Croatia, the Russian ments, the development of training concepts, the recruiting Federation, Finland, Brazil, Saudi Arabia, Malaysia, Japan and China or control centres to the modernisation of the entire national radar approval process network. In each case, project management has to bear in mind Managing the proposal and tender process process or assessments or the implementation of quality manage- as well as for EUROCONTROL. In close cooperation with the EURO- the special requirements defined by air traffic control operations. Coordination of the information flow between all stakeholders and ment systems in training, our experts can draw on many years of CONTROL Agency and the EUROCONTROL Institute of Air Navigation experience as air traffic controllers, trainers or consultants and will Services, DFS has been contributing to the development of Euro- provide you with solutions tailored to your needs. pean standards for training methodology and training organisation As an air navigation service provider, we know exactly what these requirements are. documentation Commercial support Quality management Besides the operational know-how, DFS experts can also build an over the last two decades. In the past, DFS has had to align its training programmes with efficient interface between operations and external contractors, changing conditions due to fluctuations in traffic volume. DFS can such as architects or construction firms, which is crucial for the Transparent project management based on operational experi- now pass on the wealth of experience gained by offering training Realistic training environment and state-of-the-art successful completion of an infrastructure project. DFS offers its ence ensures the smooth completion of your project on schedule. courses to executives and operational personnel from all over expertise to external clients and has already supported numerous Changes can then be detected and integrated at an early stage, the world. Due to the modular approach, DFS can design training Modern training methods projects of varying complexity for customers worldwide. saving costs and resources while keeping up high quality standards. packages that go hand in hand with the specific requirements of Multimedia equipment the customer. More than 40 years of experience in providing and developing simulators training concepts in the field of air navigation services Numerous customers from abroad have made use of the premium quality of training of the DFS Air Navigation Services Academy. Concepts for the integration of unmanned aircraft systems The integration of Unmanned Aircraft Systems (UAS) outside For projects related to UAS, DFS offers: segregated airspace is a challenge. As the pilot is not on board the Development of concepts and procedures for their safe integra- aircraft, new solutions for the safe participation in air traffic have to be developed. These new solutions involve either data exchange between the pilot at the remote pilot station and the aircraft or new Support of flight trials by simulating surrounding traffic and also technologies that detect and avoid hazards in the air (other aircraft, Safety analysis in the remote pilot station, new selection and training content has Coordination of the information flow between different between the aircraft and the remote pilot station are needed. out the whole planning and implementation phase of an airport construction and infrastructure project. DFS manages the transition of all airside processes, such as air traffic control, rescue and fire fighting, meteorological services, apron management services and Since 2004, DFS has been involved in different national and inter Developing, validating and publishing airspace and airside procedures Developing and implementing a Unit Safety Case including proce- dures and system safety documentation Developing and implementing an ISO quality management system and ICAO and IATA airport conformance documentation engineering services and all related stakeholder and airport interfaces. In addition, DFS is able to design and carry out the training of airside personnel. Operational focus during the construction and infrastructure DFS supports clients with ORAT management by: A smooth transition ensures safe and seamless operations Preparing operational concepts for all relevant airside services, Timely completion of the integrated transition saves resources phase based on the best practice of Germany s ANSP standard operational procedures, operational and staff requirements as well as training plans Planning and executing airside trial operations Planning and executing airside staff training Coordinating the aerodrome licensing process stakeholders Bringing solutions to international bodies Quality management Operational readiness and airport transfer consultancy, DFS ensures a smooth transition process through- recording and analysing radar data (in Germany) birds) or on the ground. As a result of the new control elements to be developed. Furthermore, new procedures for data link loss As part of its Operational Readiness, Activation and Transfer (ORAT) tion ATC simulations to verify the safe integration of UAS and ensures cost-efficiency Required documentation as per international standards (ICAO, IATA) national projects to investigate the safe introduction of UAS outside segregated airspace. DFS supported these projects by developing Based on experience from different projects, DFS can work together the initial procedures, simulations and flight trials. For example, with partners and customers on solutions for the safe integration flight trials were conducted successfully in 2010 that investigated of UAS outside segregated airspace. The operational experience of a ground-based detect and avoid system based on DFS radar data DFS in air traffic management supports these integration activities. for UAS. These flight trials were combined with the first safety analysis for this solution.

7 12 Operational concepts By introducing satellite-based approach and departure routes, we can provide air traffic controllers and pilots with a wider range of potential courses of action, thus achieving more exact and efficient routings. DFS has been our partner of choice for this task, as they have been one of the first air navigation service providers in Europe to have developed approach and departure procedures solely based on satellite navigation. Eugeny Y. Yankilevich, Director General of JSC Airport Tolmachevo Management consultancy Master plans Corporatisation and capital privatisation Establishment of regulatory authorities Strategy & business development

8 14 Strategy and business development Strategy and business development 15 Management consultancy Every organisation strives for healthy growth and steady perfor- (certified ISO 9001:2008) ensures high-quality air navigation mance. Vision and strategies have to be developed and measures services in one of the busiest airspaces in Europe. With these best taken to reach this goal and to position the organisation favourably practices at hand, DFS assists other organisations in the aviation in its industry setting. Constant optimisation is needed to reach industry to pave their individual path to success. performance goals. Benefit from the following services: DFS has more than 60 years of experience in the air navigation Assistance in change management sector and has successfully managed major projects such as its Performance assessments corporatisation, the implementation of new technologies and Analysis of processes civil-military integration. Our quality management system Strategy development Master plans Corporatisation and capital privatisation Master plans serve as the foundation for the strategic development The central document to be developed is a detailed action plan, Every day, both the airspace users in Germany as well as DFS staff of air traffic services (ATS). They are designed to map the activities which recommends and prioritises future projects and programmes experience the benefits of the privatisation process that the Federal necessary to enhance the efficiency, safety, and financial return of to reach the goals defined. Administration of Air Navigation Services underwent more than the services provided. Thus, it is a powerful tool for air navigation twenty years ago. It was the starting point for a single airspace Process analysis and implementation of new processes, both for the operational and regulatory part Extensive organisational consultancy taking into consideration specific national requirements service providers to keep ahead of future developments and to Our approach for the former East and West Germany as well as for the unique Support in defining and implementing the civil-military interface plan their investments and activities in a systematic and efficient The master plan is customised to the customer s particular situa- integration of civil and military affairs at DFS. Fewer delays despite Support during the implementation phase of the new organisa- way. tion and focuses on the achievable implementation of projects and rising air traffic volume as well as valuable customer orientation change that will result in the improvement of ATS. Site surveys were the result of the re-organisation in this area. tion, including training and coaching Master plans describe current plans and directions and set clear and as-is analysis provide the baseline on which gaps and future and comprehensive performance requirements for crucial domains activities can be identified and recommended. Our team combines Let our positive experience add to your success. Your organisation Efficient organisation structures and processes such as safety, capacity, economics and quality of services. regulatory, legal, organisational as well as operational know-how. By can make use of the following services: Capacity gains by integrating civil and military air navigation A master plan consists of three parts demonstrating short, medium involving customer personnel from the start, knowledge transfer will and long term goals: start immediately. The financial part provides the cost forecast of the funding required to achieve each milestone. The operational part is the key element for both strategic and growth, airspace development, regulatory framework and har- for example for their air traffic management and CNS system scribes the projects, systems, organisation and modernisation goals that are required for the operational plan to be realised. services Cost-efficiency by eliminating redundancy economic regulation Proven project management expertise: DFS has successfully supported customers worldwide in developing a master plan, The technology part is driven by the operational plan and de- aviation authorities and ANSPs Support in the development of a new legal framework including tactical planning. It fully considers traffic forecast, capacity monisation at both a national and international level. Extensive project management support for governments, civil modernisation Internationally recognised strategy development: DFS services Establishment of regulatory authorities comply with ICAO and EUROCONTROL guidelines and strategies DFS provides customised services to aviation organisations worldwide, supporting them in coping with the respective require- Flexibility: DFS can manage the entire establishment of a safety ments of international standards and recommended practices as oversight system or focus on certain parts such as the analysis for example defined by ICAO. DFS offers an all-encompassing and revision of regulations safety oversight system, that will put your organisation into a posi- Experience: DFS has not only supported the establishment of the tion to not only meet the ICAO surveillance obligations but enables German national supervisory authority, but can also name interna- an authority to maintain permanent oversight and control over all air navigation activities under its responsibility. tional reference customers in Asia and the Middle East Quality management: DFS works according to a proven process, ensuring a transparent and efficient project management Our approach provides a sustainable system which can be adjusted or fine-tuned at any time. Services comprise: Establishment of civil aviation regulations Establishment of an ANS oversight inspectorate Procedures and working processes for established oversight inspectorates and civil aviation authorities

9 16 Strategy and business development Their wealth of experience in establishing a regulatory authority for air navigation services led to our decision to assign DFS with the establishment of independent oversight functions for QCAA. With the support of DFS, the regulatory tasks were optimised and can now efficiently contribute to offering high standard air navigation services in Qatar. John Mason, former ATC Advisor QCAA Safety management & human factors

10 18 Safety management and human factors Safety management and human factors 19 Consulting for safety management DFS Deutsche Flugsicherung was one of the first air navigation ser- Safety policy and objectives system and many dozens for a variety of external customers. Some that can be used as leading safety indicators. The focus is also on vice providers to manage safety in a systematic manner. This has A safety management system is based on a safety policy specifying of the changes that have been assessed externally are airspace aspects for which risk mitigations have been developed and imple- brought a major and continuous reduction of safety-related occur- the organisation s commitment to safety and indicating the cor- realignments, the introduction of novel surveillance systems, the mented. An open reporting atmosphere is again crucial. rences in one of the world s most complex and busiest airspaces. responding objectives, responsibilities, organisation and resources. integration of remotely piloted aircraft systems and the opening of The safety management system of DFS is in line with the provisions Due to its own experience, DFS can support organisations in new airports. Related consulting services concern the development DFS provides consulting services for safety assurance to support of ICAO, the European Commission and EUROCONTROL. DFS has structurally separating safety management from operational safety. of methodology and safety risk acceptability criteria for the safety customers with improving their safety management system and contributed significantly to the European development of safety In this sense, corporate safety management and its subdivisions assessment. proposes structured ways to monitor safety performance. management standards, which, in turn, have established important for example report directly to the Chief Executive Officer; the final input to ICAO material. responsibility for operational safety is with the operational and Occurrence investigation Safety promotion technical managers at unit level who report to the COO. Safety risk management is done retrospectively by investigating All of the safety management elements mentioned above would ATM occurrences such as separation infringements, runway incur- remain largely ineffective if their results were not suitably dissemi- Through its consulting services, DFS offers its safety management expertise to other aviation organisations. Support can be provided In addition, DFS has acquired extensive expertise in organisationally sions and technical safety occurrences. These investigations are nated to the operational, technical and managerial staff. Safety in developing a safety management system in line with regulations, separating safety oversight (or the state safety programme) and aimed at determining what happened in such occurrences, why depends on the behaviour of these human resources and various in responding to audit findings, in separating safety oversight from safety management, both related to the separation of these func- it happened and what the associated risk was. It also focuses on tailored means are used to transfer the safety lessons learned into safety management and in improving the effectiveness of various tions in Germany as well as by acting as a consultant to foreign civil deriving measures to resolve or mitigate this risk in the future. Of practice. Means such as: safety management processes improving safety is a key enabler aviation organisations. particular importance is how the role of human operators is viewed: Safety letters and various other publications on different levels Instead of simplistically considering human errors, much more is Dedicated safety training courses Safety risk management gained by understanding why certain behaviour was logical in the Incorporating the workforce in safety panels, safety teams for Customers include other air navigation service providers, civil avia- A considerable proportion of safety management resources is context at the time of the occurrence and the insight that other tion authorities, aircraft manufacturers in Germany, Europe and Asia dedicated to safety risk management, which is targeted at identify- human operators would probably have acted similarly. DFS applies and organisations such as the Functional Airspace Block Europe ing possible hazards to the services provided, and assessing and state-of-the-art methods and tools such as the Risk Analysis Tool Central (FABEC), EUROCONTROL and the European Commission. mitigating the corresponding safety risk. and HERA Human Error in ATM developed in cooperation with EUROCONTROL. Another precondition for effective safety risk man- Safety promotion and human factors have deservedly gained Safety management Safety assessment agement concerns the establishment of legal and labour conditions increased attention. DFS supports external customers in conducting Safety management systems as envisaged by ICAO provisions and Assessing and mitigating safety risks is done proactively as an that foster the reporting of safety occurrences and timely feedback safety awareness campaigns to strengthen their safety culture. In as implemented by DFS consist of the four components depicted in integrated part of the process of developing and implementing to the press. DFS supports external customers in improving this key this context, dedicated training courses and consulting for Team the diagramme below. changes to the ATM system. For this, it is necessary to identify safety management process by dedicated consulting and training. Resource Management, Human Factors in ATM projects, Human for increasing traffic. possible hazards related to the resulting situation, assess their risks and mitigate them to an acceptable level. The key to success is Safety assurance air traffic services, but also to airworthiness of aircraft and to the adopting a holistic view of ATM by considering people, procedures A separate safety management element is concerned with assuring operation of aircraft and aerodromes. Safety oversight is structured and objects and their interactions in the air traffic environment as that the services are sufficiently safe. To this end, safety perfor- similarly in the state safety programme. DFS supports aviation a whole. In addition, the safety assessment is performed in parallel mance is monitored on a continuous basis. This involves occur- organisations in each component of safety management systems, and in interaction with the development of change. DFS has con- rences that have been reported, investigated and statistically described in the following. ducted hundreds of safety assessments for changes to its own ATM analysed, with increasing emphasis on less severe occurrences Safety risk management Safety assurance Safety promotion issues Factors Cases and Critical Incident Stress Management have been This structure for safety management systems applies not only to Safety policy and objectives dedicated tasks (i.e. runway incursions at airports) Safety days to establish and refresh awareness of safety-related provided.

11 20 Safety management and human factors DFS and Cassidian have cooperated successfully in numerous research projects concerning the integration of remotely piloted aircraft systems in non-segregated airspace. DFS has contributed with the development of a strategy and a methodology to assess safety risks related to the integration of these aircraft systems and thus to support us in deriving the safety requirements needed for further development. Joy Bousquet, System Engineer for Airworthiness Certification at Cassidian System design & implementation support

12 22 System design and implementation support System design and implementation support State-of-the-art work tools and the latest technology in DFS control Design of human-machine interfaces centres and towers ensure optimum working conditions as well Test procedures, transition and handover as safe and efficient flight operations. The latest technology plays System checks a pivotal role in a number of systems that were developed and introduced by DFS in-house. DFS independently conducted every Following the implementation of your projects, we will continue to development and enhancement phase of these systems, from the assist you in: relevant tests and acceptance processes up to installation including Identifying cost-saving potential product and system management. Reducing costs without compromising safety Negotiating service level agreements From the planning of a project to its completion, DFS offers a wealth of experience for every step of the way. Examples of our services include: Expertise: More than 1,000 technicians, IT experts and engineers Project management, quality management and configuration management Definition of operational and technical requirements for ATM and CNS systems at DFS ensure high-quality services for state-of-the-art technology in air navigation services Flexible solutions tailored to your needs: DFS has successfully conducted system implementation projects worldwide, for Preparation and evaluation of offers and procurement processes example in Brazil, Thailand, Canada, the Commonwealth of System design, integration and interface management Independent States and Europe The in-depth experience of DFS in managing demanding ATC projects has definitely been an asset for the modernisation programme of our core air navigation infrastructure and contributed to its successful completion. The DFS experts provided professional and valuable assistance during the whole process from tender evaluation, procurement, contracting and administration up to training plans and support during transition to the new systems. Slobodan Cvijan, former CEO of Serbia and Montenegro Air Traffic Services Agency on the Future Air Traffic Management Modernisation and Upgrade System (FAMUS)

13 Imprint DFS Deutsche Flugsicherung GmbH Aeronautical Solutions Am DFS-Campus Langen Germany Telephone: +49 (0) Facsimile: +49 (0) Internet: January 2015