The Top 16 Things to Look for in Online Scheduling Software

Size: px
Start display at page:

Download "The Top 16 Things to Look for in Online Scheduling Software"

Transcription

1 The Top 16 Things to Look for in Online Scheduling Software Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 1

2 Introduction Online scheduling software can be the solution a business or organization seeks to completely automate, streamline, simplify and, most importantly, improve the manner in which it books and manages its appointments or reservations and contact information. Regardless of the scope of services or tasks a business or organizations engages in, chances are online scheduling software can be successfully implemented into their scheduling processes. Illustrating this are the more than 100 industries which use it. While online scheduling software may be universal in nature, the same can t be said about the features, functionality and services found in the hundreds of scheduling applications that have popped up over the years. These can vary dramatically from one provider to the next, which makes the selection process an important component in implementing online scheduling software in a business or organization. And these considerations expand well beyond just the features and functionality of a scheduling system, as other attributes can also have an impact both on the selection process and the actual utilization of the scheduler. Business and organizations should not venture into the scheduling software selection process blindly, given the important role the application will ultimately play in operations. The following list of questions should be asked and considered when researching an online scheduling software provider. The Top 16 Considerations When Choosing an Online Scheduling Software Provider Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 2

3 While specific needs and requirements differ among businesses and organizations, some questions remain standard and should be pondered before making a decision. These include the following: 1. Does it provide the functionality you need? Conduct a thorough analysis of tasks you may use online scheduling for, besides selfscheduling. Do you plan on sending automated reminders? Do you want the ability to process payments online? Must the system integrate with other software already used? Jotting down a wish list of features and then checking to see which ones are available and from what service providers can be extremely helpful. 2. Can the software be configured to match your specific scheduling needs? What works for one organization may not work for another one. Scheduling is not a one-size-fits-all task. The ability to configure the scheduler and its settings is an important consideration, especially for those industries that may have unique or unusual scheduling processes. 3. Is the software cloud-based? Does it require any installations, downloads or additional hardware? True online, cloudbased scheduling software is accessible from any Internet connection in the same manner as any Web page, social media site or . It does not require any installations, downloads or additional hardware to utilize. This characteristic allows it to offer functionality typically not found in traditional software applications, such as online self-scheduling. If the application requires some type of installation, download or hardware to utilize, it s probably not cloud-based and may lack the needed functionality. 4. Is the software user-friendly for both staff and customers/clients/patients/student? The success of a software application can often be tied not just to features and services, Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 3

4 but also its user-friendliness. If the application is difficult to learn and use, it may not receive the usage the business or organization had anticipated. This can instantly undermine the goal of implementing the software in the first place. 5. Does it offer live customer support? If you have a problem, do you have the option to reach someone by phone? Having the ability to speak or communicate to a live person is paramount in getting issues and problems resolved quickly, rather than having to refer to a FAQ page or send an message that will be responded to in a week. Given the important role that the online scheduling software system has in many businesses and organizations that rely on it, live customer support including the type of support, whether it s , phone or chat should be a top consideration. 6. Do new signups receive a coaching session on the application? Being left in the dark on how to use a software application is not the proper way to begin using a software application after selecting a provider. Unfortunately, it s more common than many realize. A reputable online scheduling software provider will offer a complementary coaching session for each signup to assist in configuring the system and educate the new user on the ins and outs of the software. 7. Is the software dependable? How long has the service provider been in business? The length of time a provider has been offering online scheduling software can be a good sign as to its dependability. The Web has seen its share of fly-bynight businesses that are here one day and gone the next. A business or organization Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 4

5 needs the peace of mind that the service provider selected won t suddenly disappear. Investigate as to how long the provider has been in business. 8. What do other system users in your specific industry have to say about the software? Can the service provide references, testimonials or case studies? Businesses and organizations in a specific industry may use the scheduling software in a similar manner, so it s a good idea to see examples of these clients. A real-life example can paint a better picture than just a scenario of how scheduling software is used. Most online scheduling software providers should be willing to share references, testimonials or case studies of exact or similar industries that use its software. If possible, contact these operations and inquire on how they use the application. 9. What type of security measures are in place? Does the service provider have any safeguards to ensure your data isn t compromised or lost? As company and customer, client, patient or student data will be stored online in the cloud-based scheduling software application, security should be of the utmost importance. Inquire on the provider s standard security practices, its server database, data storage and back-up procedures, and procedures related to failover and federal regulations, if applicable. 10. Does the system ever experience downtime? Every software application must occasionally deal with technical glitches and minor issues. However, reputable software providers take the appropriate precautions to dramatically reduce the probability of these. This includes downtime when the Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 5

6 application isn t accessible. If the system is inoperable, so is a business or organization s ability to schedule its appointments and reservations. Online scheduling software plays an important role in overall operations, and businesses and organizations should expect an uptime percentage of almost 100 percent. 11. Where is the provider located? Does it list a mailing address? A reputable online scheduling software provider will list its contact information including address on its Web site. Be wary of services that do not provide an address or are based in foreign country, as they may not have the same security standards as domestic providers and you may have little or no recourse should something go awry. 12. What is the cost of the service? Cost of online scheduling software can vary as greatly as the features and functionality offered by each provider. Some are free, while others charge a monthly fee for their service. As a rule, businesses and organizations generally get what they pay for when it comes to cloud-based scheduling applications. Most free software applications are basic and do not offer the functionality and support needed by many operations. Those that charge a monthly fee are typically more robust, offer extensive features, and provide sufficient customer support. 13. Does the software require a contract? Be wary of cloud-based scheduling providers that require a contract for using their standard services, as most implement a pay-as-you-go fee model. The only exception is customizable solutions for larger corporation, Fortune 500 companies, enterpriselevel organizations, and large and medium-sized businesses. In these instances, both the cloud provider and the client require contracts for the specified development agreed to. Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 6

7 14. How often does the provider develop and release new features and functionality for its users? An online scheduling software provider that s committed to its product and to its clients success will continually develop new features, functionality and services that improve both the system and its clients use of it. Regular updates and upgrades should be commonplace. If not, it could be a sign that a scheduling provider is not in-tuned with technological advancements within its industry or with its clients ever-shifting needs and requirements. 15. Can the software integrate/sync with common applications you already use? While most online scheduling software applications were designed as stand-alone applications, more and more businesses and organizations are realizing the need to integrate their scheduling software with common software applications they already use, such as QuickBooks, Google Calendar and an assortment of e-marketing providers like Constant Contact and MailChimp. Reputable scheduling software developers acknowledge this need and continually design and offer syncs, plug-ins and integrations for their clients. As mentioned in the above bullet item, an online scheduling software provider that does not produce these add-ons may not be in-tuned with its client base. 16. In addition to scheduling components, does the software offer any additional features to help you operate more efficiently? An efficient online scheduling software application will offer more than just selfscheduling. It should come equipped with other features that can help an organization or business operate more efficiently, such as reporting and recording-keeping capabilities, e-marketing solutions, and the ability to calculate and track employee compensation for the services they were scheduled for. Each organization and business has different needs, so thoroughly review all the offerings the scheduler has available. Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 7

8 Conclusion The process of selecting online scheduling software is a task that should not be taken lightly, given the important role it will play in the appointment- and reservation-scheduling process. All considerations should be addressed prior to and during the investigative process to ensure that the scheduling system chosen is the best fit for staff, administrators and clients, customer, patients and students. While unknowns will always be present during any type of software search, a little preparation beforehand can make a tremendous different while examining the pros and cons of each scheduling system being considered. Use this white paper as a guide when you begin your quest for an online scheduling software solution. To learn more about online scheduling software and how it can improve your booking processes, visit Appointment-Plus, 2012 Appointment-Plus The Top 16 Things to Look for in Online Scheduling Software 8

Manual Vs. Automated Appointment Scheduling

Manual Vs. Automated Appointment Scheduling Manual Vs. Automated Appointment Scheduling The Time and Monetary Savings of Switching to Online Scheduling Software Appointment-Plus Manual vs. Automated Appointment Scheduling 1 Contents Introduction

More information

How Interview Scheduling Software Simplifies the Hiring Process

How Interview Scheduling Software Simplifies the Hiring Process How Interview Scheduling Software Simplifies the Hiring Process Appointment-Plus How Interview Scheduling Software Simplifies the Hiring Process 1 Introduction Scheduling job applicants for their interviews

More information

Why Enterprise is Moving to Online Scheduling Software

Why Enterprise is Moving to Online Scheduling Software Why Enterprise is Moving to Online Scheduling Software Appointment-Plus Why Enterprise is Moving to Online Scheduling Software 1 Introduction Scheduling appointments and booking reservations are routine

More information

How Interview Scheduling Software Simplifies the Hiring Process by Appointment-Plus Online Scheduling Software

How Interview Scheduling Software Simplifies the Hiring Process by Appointment-Plus Online Scheduling Software How Interview Scheduling Software Simplifies the Hiring Process by Appointment-Plus Online Scheduling Software 1 White Paper Appointment Plus www.appointment plus.com 800 988 0061 Contents I. Introduction

More information

Appointment-Plus Reducing the No-Show Rate at Your Organization 1

Appointment-Plus Reducing the No-Show Rate at Your Organization 1 Reducing the No-Show Rate at Your Organization The Important Role of Appointment and Reservation Reminders and the Cost Effectiveness of Automated Messages Appointment-Plus Reducing the No-Show Rate at

More information

How Small to Medium-Sized Businesses Can Leverage the Cloud in Secure, Money-Saving Ways A White Paper by CMIT Solutions

How Small to Medium-Sized Businesses Can Leverage the Cloud in Secure, Money-Saving Ways A White Paper by CMIT Solutions How Small to Medium-Sized Businesses Can Leverage the Cloud in Secure, Money-Saving Ways A White Paper by CMIT Solutions 1. With every day that passes, cloud computing becomes an even more integral part

More information

A Smart Investment: The Time and Monetary Savings of Online Scheduling Software

A Smart Investment: The Time and Monetary Savings of Online Scheduling Software A Smart Investment: The Time and Monetary Savings of Online Scheduling Software Appointment-Plus A Smart Investment 1 Introduction Today s society is increasingly connected to the Internet 24 hours a day.

More information

Technology White Paper. Making Cloud Computing Soar with Managed Internet Access

Technology White Paper. Making Cloud Computing Soar with Managed Internet Access Technology White Paper Making Cloud Computing Soar with Managed Internet Access Table of Contents 1. Executive Summary... 3 2. Strategic Telecommunications Challenges Related to Cloud Computing Connectivity...

More information

Gain the cloud advantage. Cloud computing explained Decide if the cloud is right for you See how to get started in the cloud

Gain the cloud advantage. Cloud computing explained Decide if the cloud is right for you See how to get started in the cloud Gain the cloud advantage Cloud computing explained Decide if the cloud is right for you See how to get started in the cloud What is cloud computing? Many businesses are moving their IT to the cloud. But

More information

How Outsourcing Payroll Services Can Save Your Company Time & Money

How Outsourcing Payroll Services Can Save Your Company Time & Money How Outsourcing Payroll Services Can Save Your Company Time & Money A HR Allen Consulting Services White Paper Date: 11/21/2011 Page 1 of 5 2011 HR Allen Consulting Services. All rights reserved. It is

More information

Microsoft Windows Intune: Cloud-based solution

Microsoft Windows Intune: Cloud-based solution Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows

More information

Why You Should Consider Cloud- Based Email Archiving. A whitepaper by The Radicati Group, Inc.

Why You Should Consider Cloud- Based Email Archiving. A whitepaper by The Radicati Group, Inc. . The Radicati Group, Inc. 1900 Embarcadero Road, Suite 206 Palo Alto, CA 94303 Phone 650-322-8059 Fax 650-322-8061 http://www.radicati.com THE RADICATI GROUP, INC. Why You Should Consider Cloud- Based

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

A 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company.

A 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Table of Contents Introduc on... 3 Microso Exchange Server Delivers Value Your Company

More information

CLOUD-BASED PHONE SYSTEMS WHY YOU NEED ONE & HOW TO GET ONE

CLOUD-BASED PHONE SYSTEMS WHY YOU NEED ONE & HOW TO GET ONE CLOUD-BASED PHONE SYSTEMS WHY YOU NEED ONE & HOW TO GET ONE Cloud-based phone systems are growing more and more popular. Simply put, cloud-based phone systems are software-based phone systems that store

More information

10 How to Accomplish SaaS

10 How to Accomplish SaaS 10 How to Accomplish SaaS When a business migrates from a traditional on-premises software application model, to a Software as a Service, software delivery model, there are a few changes that a businesses

More information

Office 365 Fall Updates FAQ: New Office 365 Plans for SMBs and more!

Office 365 Fall Updates FAQ: New Office 365 Plans for SMBs and more! Office 365 Fall Updates FAQ: New Office 365 Plans for SMBs and more! Table of Contents Overview... 1 Overview of new Office 365 Business plans... 4 Implications for existing customers Open, Advisor, Direct...

More information

Failing to research your options before purchasing.

Failing to research your options before purchasing. A publication of 10 S LAW FIRMS MAKE WITH THEIR PRACTICE MANAGEMENT SYSTEM // 2 #1 Failing to research your options before purchasing. Many law firm managers simply buy the program that a buddy from law

More information

Diagram Cloud Computing

Diagram Cloud Computing Diagram Cloud Computing Cloud Computing Diagram 1: Traditional Network Combined with a Single Cloud Computing Application In the above Cloud Computing Diagram, the company has decided to no longer own,

More information

Maximizing Data Center Uptime with Business Continuity Planning Next to ensuring the safety of your employees, the most important business continuity

Maximizing Data Center Uptime with Business Continuity Planning Next to ensuring the safety of your employees, the most important business continuity Maximizing Data Center Uptime with Business Continuity Planning Next to ensuring the safety of your employees, the most important business continuity task is resuming business critical operations. Having

More information

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!

More information

Hosted Vs. In-House for Microsoft Exchange: Five Myths Debunked

Hosted Vs. In-House for Microsoft Exchange: Five Myths Debunked Hosted Vs. In-House for Microsoft Exchange: Five Myths Debunked Email has become the single most important tool for business communication, period. In a recent King Research survey of mid-market IT professionals

More information

Finding the Right Cloud Solution for Your Business

Finding the Right Cloud Solution for Your Business Finding the Right Cloud Solution for Your Business Overview of Cloud Computing Different Types of Cloud Computing Explained Pros and Cons of Moving to the Cloud Migration Gotchas - How to Have a Seamless

More information

Desktop v. Cloud: Accurately Comparing the Costs of Amicus Attorney and Clio

Desktop v. Cloud: Accurately Comparing the Costs of Amicus Attorney and Clio Desktop v. Cloud: Accurately Comparing the Costs of Amicus Attorney and Clio Introduction Desktop v. Cloud: Accurately Comparing the Costs of Amicus Attorney and Clio Recently a provider of cloud based

More information

The Top 21 Red Flags That Signal Your Scheduling Process is Inadequate

The Top 21 Red Flags That Signal Your Scheduling Process is Inadequate The Top 21 Red Flags That Signal Your Scheduling Process is Inadequate Appointment-Plus Top 21 Red Flags That Signal Your Scheduling Process is Inadequate 1 Introduction Scheduling and managing appointments

More information

Table of Contents. About the book. Copyright. Preface. About the author. Cloud Computing. Amazing Types of Cloud Computing

Table of Contents. About the book. Copyright. Preface. About the author. Cloud Computing. Amazing Types of Cloud Computing Table of Contents About the book Copyright Preface About the author Cloud Computing Amazing Types of Cloud Computing Top Reasons Why Should We Adopt Cloud Pros and Cons of Business Cloud Computing 5 Tips

More information

LOOK TO THE CLOUD: Cloud Computing Primer An ebook

LOOK TO THE CLOUD: Cloud Computing Primer An ebook LOOK TO THE CLOUD: Cloud Computing Primer An ebook Contents 1. What Is the Cloud?... Pg. 3 2. What is Office 365?... Pg. 3 2-1. Exchange Online... Pg. 4 2-2. SharePoint Online... Pg. 5 2-3. Lync Online...

More information

savvisdirect White Papers Migrating Email Accounts to Hosted Microsoft Exchange

savvisdirect White Papers Migrating Email Accounts to Hosted Microsoft Exchange savvisdirect White Papers Migrating Email Accounts to Hosted Microsoft Exchange Services not available everywhere. CenturyLink may change or cancel services or substitute similar services at its sole discretion

More information

always on meet the it department PROPHET managed services ebook Business Group Meet the Always On IT Department

always on meet the it department PROPHET managed services ebook Business Group Meet the Always On IT Department managed services ebook Meet the Always On IT Department meet the always on it department PROPHET Business Group 1 MEET THE ALWAYS ON IT DEPARTMENT As IT gets more complicated it gets easier for the daily

More information

VDI can reduce costs, simplify systems and provide a less frustrating experience for users.

VDI can reduce costs, simplify systems and provide a less frustrating experience for users. 1 INFORMATION TECHNOLOGY GROUP VDI can reduce costs, simplify systems and provide a less frustrating experience for users. infor ation technology group 2 INFORMATION TECHNOLOGY GROUP CONTENTS Introduction...3

More information

The Benefits of Online Appointment Scheduling to the Medical, Healthcare and Wellness Industries

The Benefits of Online Appointment Scheduling to the Medical, Healthcare and Wellness Industries The Benefits of Online Appointment Scheduling to the Medical, Healthcare and Wellness Industries Appointment-Plus The Benefits of Online Appointment Scheduling 1 Introduction As the population of the United

More information

FOR THE FUTURE OF DATA CENTERS?

FOR THE FUTURE OF DATA CENTERS? WHAT DOES THE CLOUD MEAN FOR THE FUTURE OF DATA CENTERS? A WHITEPAPER BROUGHT TO YOU BY SEI WHAT DOES THE CLOUD MEAN FOR THE FUTURE OF DATA CENTERS? files via the Internet to a hard drive located in a

More information

Networking Basics. A guide for businesses with up to 75 computers

Networking Basics. A guide for businesses with up to 75 computers Networking Basics A guide for businesses with up to 75 computers 1 Networking Basics Your company has many ongoing needs: to better organize and safeguard business information, to communicate effectively

More information

Investor Newsletter. Storage Made Easy Cloud Appliance High Availability Options WHAT IS THE CLOUD APPLIANCE?

Investor Newsletter. Storage Made Easy Cloud Appliance High Availability Options WHAT IS THE CLOUD APPLIANCE? Investor Newsletter Storage Made Easy Cloud Appliance High Availability Options WHAT IS THE CLOUD APPLIANCE? The SME Cloud Appliance is a software platform that enables companies to enhance their existing

More information

The Total Cost of Ownership of. Hosted UC

The Total Cost of Ownership of. Hosted UC The Total Cost of Ownership of Hosted UC TCO in a Nutshell When you re shopping around for a new Unified Communications solution and the quotes are rolling in, it can be difficult to make a true apples-to-apples

More information

Advanced Remote Monitoring: Managing Today s Pace of Change

Advanced Remote Monitoring: Managing Today s Pace of Change Advanced Remote Monitoring: Managing Today s Pace of Change RMM solutions enable an organization to reduce the risk of system outages and guard against the impact of unauthorized or malicious uses of technology,

More information

Bringing Home the Cloud: Practical Considerations in Choosing an Infrastructure-as-a-Service Solution for Your Business

Bringing Home the Cloud: Practical Considerations in Choosing an Infrastructure-as-a-Service Solution for Your Business Bringing Home the Cloud: Practical Considerations in Choosing an Infrastructure-as-a-Service Solution for Your Business Introduction The cloud has long been a metaphor for the Internet. More recently,

More information

EMAIL ARCHIVING. What it is, what it isn t, and how it can improve your business operations

EMAIL ARCHIVING. What it is, what it isn t, and how it can improve your business operations EMAIL ARCHIVING What it is, what it isn t, and how it can improve your business operations OVERVIEW: Why businesses are turning to email archiving As your business grows, communication between you and

More information

WHY YOU SHOULD CONSIDER CLOUD BASED EMAIL ARCHIVING.

WHY YOU SHOULD CONSIDER CLOUD BASED EMAIL ARCHIVING. WHY YOU SHOULD CONSIDER CLOUD BASED EMAIL ARCHIVING. INTRODUCTION A vast majority of information today is being exchanged via email. In 2011, the average corporate user will send and receive about 112

More information

Protecting. All the Time

Protecting. All the Time Protec Protecting Protecting Protecting All your Data, All the Time Acronis Backup & Recovery 11 Reliable Data What Would You Do without It? Your data is more than a bunch of ones and zeros. It s the heart

More information

Cloud Computing Safe Harbor or Wild West?

Cloud Computing Safe Harbor or Wild West? IT Best Practices Series Cloud Computing Safe Harbor or Wild West? With IT expenditures coming under increasing scrutiny, the cloud is being sold as an oasis of practical solutions. It s true that many

More information

Scheduling Appointments Using Social Media. Appointment-Plus Scheduling Appointments Using Social Media 1

Scheduling Appointments Using Social Media. Appointment-Plus Scheduling Appointments Using Social Media 1 Scheduling Appointments Using Social Media Appointment-Plus Scheduling Appointments Using Social Media 1 Introduction Social media services such as Facebook, Twitter and LinkedIn play an important role

More information

If you re in the early stages of pricing out a phone upgrade for. your business, determining ballpark pricing can seem difficult or

If you re in the early stages of pricing out a phone upgrade for. your business, determining ballpark pricing can seem difficult or atlantech.net INTRODUCTION Most organizations don t upgrade their phone systems on an annual or bi-annual basis. In fact, Alteva Research estimates the average company upgrades phone systems on a 7-10

More information

FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing

FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing Discover What Most IT Consultants Don t Know Or Won t Tell You About Moving Your Company s Network To The Cloud By

More information

Are Frustrations with Microsoft Exchange Driving You to The Cloud? Introduction

Are Frustrations with Microsoft Exchange Driving You to The Cloud? Introduction Are Frustrations with Microsoft Exchange Driving You to The Cloud? As a leading venture capital firm, Benchmark operates in a fast-paced environment. Timely communication is critical so we cannot afford

More information

Evaluating SaaS Vendors

Evaluating SaaS Vendors Evaluating SaaS Vendors Make no mistake: all cloud-based services are not created equal. While there are best practices and certifications within the industry, it will require some due diligence to fully

More information

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV 13875 Cerritos Corporate Dr., #A Cerritos, CA 90703 Toll Free : (800) 969-APEX Tel : (562) 926-6820 E-mail

More information

Specialty Answering Service. All rights reserved.

Specialty Answering Service. All rights reserved. 0 Contents 1 Abstract... 2 2 About ACD & Its Relationship with Call Centers... 3 2.1 How ACD Software Routes Calls Based on Topic... 3 2.2 How ACD Reduces Operator Talk Time... 3 3 ACD and Call Reporting...

More information

Datacenter Hosting. Scalable Technology and Insurance for Your Business. nsacom.com

Datacenter Hosting. Scalable Technology and Insurance for Your Business. nsacom.com Datacenter Hosting Scalable Technology and Insurance for Your Business nsacom.com Datacenter Hosting Scalable Technology and Insurance for Your Business Datacenter Hosting Gives You the Best of Both Worlds

More information

Ensuring your DR plan does not Lead to a Disaster

Ensuring your DR plan does not Lead to a Disaster Common Disaster Recovery Plan Misconceptions Ensuring your DR plan does not Lead to a Disaster Outages do not discriminate. Not having had an outage for a year (or even ten years) does not mean you are

More information

Harnessing the Cloud to Maximize Unified Communications Investment. One Source Networks White Paper

Harnessing the Cloud to Maximize Unified Communications Investment. One Source Networks White Paper Harnessing the Cloud to Maximize Unified Communications Investment One Source Networks White Paper Harnessing the Cloud to Maximize Unified Communications Investment As the world becomes hyper-connected

More information

Cloud Computing for Business. Is It Right For You?

Cloud Computing for Business. Is It Right For You? A Cloud Computing for Business Is It Right For You? 1 So you want to move to the cloud? Cloud computing is a huge buzz word in the industry right now, and a lot of businesses are feeling compelled to move

More information

Issue in Focus: Assessing the Cloud PLM Opportunity. Evaluating Benefits, Requirements, and Considerations

Issue in Focus: Assessing the Cloud PLM Opportunity. Evaluating Benefits, Requirements, and Considerations Issue in Focus: Assessing the Cloud PLM Opportunity Evaluating Benefits, Requirements, and Considerations Tech-Clarity, Inc. 2012 Table of Contents Introducing the Issue... 3 The Cloud Meets PLM... 3 Evaluating

More information

Google Apps Overview

Google Apps Overview Google Apps Overview Agenda Messaging & collaboration challenges Why existing solutions are costly & limited Google s innovative approach The time is now to switch to the cloud Google Apps Premier Edition

More information

Myths About Moving to the Cloud. What small and medium-sized businesses really need to know about moving to Microsoft Office 365

Myths About Moving to the Cloud. What small and medium-sized businesses really need to know about moving to Microsoft Office 365 Myths About Moving to the Cloud What small and medium-sized businesses really need to know about moving to Microsoft Office 365 Most companies have decided they need the business agility and want the cost

More information

A Guide to Common Cloud Security Concerns. Why You Can Stop Worrying and Start Benefiting from SaaS

A Guide to Common Cloud Security Concerns. Why You Can Stop Worrying and Start Benefiting from SaaS A Guide to Common Cloud Security Concerns Why You Can Stop Worrying and Start Benefiting from SaaS T he headlines read like a spy novel: Russian hackers access the President s email. A cyber attack on

More information

What You Should Know About Cloud- Based Data Backup

What You Should Know About Cloud- Based Data Backup What You Should Know About Cloud- Based Data Backup An Executive s Guide to Data Backup and Disaster Recovery Matt Zeman 3Fold IT, LLC PO Box #1350 Grafton, WI 53024 Telephone: (844) 3Fold IT Email: Matt@3FoldIT.com

More information

Outsourcing With ASPs in the Internet Age

Outsourcing With ASPs in the Internet Age 1 Outsourcing With ASPs in the Internet Age By Stewart McKie Business Finance November 1999, Page 61 Companies can either buy or rent business application software, such as enterprise resource planning

More information

city cloud - the leading kvm based iaas in europe

city cloud - the leading kvm based iaas in europe city cloud - the leading kvm based iaas in europe How City Network created one of the leading IaaS in Europe using KVM and op5 Author: Özgür Bal - City Network Andreas Månsson - op5 AB 2014 Content Executive

More information

Is Cloud ERP Really Cheaper?

Is Cloud ERP Really Cheaper? Is Cloud ERP Really Cheaper? A Simple Guide to Understanding the Differences Between Cloud and On- Premise Distribution Software This guide attempts to outline all of the principal considerations that

More information

Server Hosting Solutions

Server Hosting Solutions Server Hosting Solutions Why you may be putting your business at risk and wasting money by hosting in-house A White Paper from Executive Summary More than half of UK businesses 1 have already turned to

More information

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business

More information

Sage ERP The top five reasons to deploy your ERP Solution in the cloud

Sage ERP The top five reasons to deploy your ERP Solution in the cloud Sage ERP The top five reasons to deploy your ERP Solution in the cloud 1 Table of contents Executive summary 3 Are you outgrowing your business solution? 3 SMBs want ERP 3 Budget and IT resource constraints

More information

HOW HOSTED EXCHANGE COMPARES WITH GOOGLE APPS

HOW HOSTED EXCHANGE COMPARES WITH GOOGLE APPS HOW HOSTED EXCHANGE COMPARES WITH GOOGLE APPS We know that choosing a cloud service provider is an important decision. Understanding the facts about your provider is essential to setting expectations on

More information

Simplify Your Windows Server Migration

Simplify Your Windows Server Migration SOLUTION BRIEF: ENDPOINT MANAGEMENT........................................ Simplify Your Windows Server Migration Who should read this paper Windows Server 2003 customers looking to migrate to the latest

More information

Hosted SharePoint. OneDrive for Business. OneDrive for Business with Hosted SharePoint. Secure UK Cloud Document Management from Your Office Anywhere

Hosted SharePoint. OneDrive for Business. OneDrive for Business with Hosted SharePoint. Secure UK Cloud Document Management from Your Office Anywhere OneDrive for Business with Hosted SharePoint Secure UK Cloud Document Management from Your Office Anywhere Cloud Storage is commonplace but for businesses that want secure UK Cloud based document and records

More information

White Paper: Deploying QlikView

White Paper: Deploying QlikView White Paper: Deploying QlikView White Paper: Deploying QlikView From Personal Edition to Enterprise Deployment V1.0 CFG QlikTech May 2010 www.qlikview.com White Paper: Deploying QlikView Contents: Introduction

More information

EXECUTIVE SUMMARY Cloud Backup for Endpoint Devices

EXECUTIVE SUMMARY Cloud Backup for Endpoint Devices EXECUTIVE SUMMARY Cloud Backup for Endpoint Devices According to Gartner, by 2015 more than 60% of enterprises will have suffered material loss of sensitive corporate data via mobile devices. Armed with

More information

Service Desk Edition

Service Desk Edition Service Desk Edition isupport - Overview isupport helps you to perform functions such as creating and managing incidents, entering and searching for knowledge entries and FAQs, tracking assets, customers,

More information

10 steps for a smooth migration to Office 365. A decision-maker s guide

10 steps for a smooth migration to Office 365. A decision-maker s guide 10 steps for a smooth migration to Office 365 A decision-maker s guide Getting started The move to the cloud with Office 365 can open up entirely new ways for your team to work and collaborate wherever

More information

Product Information YOUR BUSINESS OPERATING SYSTEM

Product Information YOUR BUSINESS OPERATING SYSTEM Product Information YOUR BUSINESS OPERATING SYSTEM More than just software, BillQuick is your billing assistant, project manager and accountant. Over the last 20 years, BillQuick has evolved from a simple

More information

Cloud Backup and Recovery for Endpoint Devices

Cloud Backup and Recovery for Endpoint Devices Cloud Backup and Recovery for Endpoint Devices Executive Summary Armed with their own devices and faster wireless speeds, your employees are looking to access corporate data on the move. They are creating,

More information

Move to the cloud without compromising security

Move to the cloud without compromising security WHITE PAPER Citrix ShareFile Sponsored by Move to the cloud without compromising security The cloud can save you a lot of money and time. Learn how ShareFile makes the cloud secure and easy to use. By

More information

SAP Solution Brief SAP Technology SAP IT Infrastructure Management. Unify Infrastructure and Application Lifecycle Management

SAP Solution Brief SAP Technology SAP IT Infrastructure Management. Unify Infrastructure and Application Lifecycle Management SAP Brief SAP Technology SAP IT Infrastructure Management Objectives Unify Infrastructure and Application Lifecycle Management Supercharge your IT infrastructure Supercharge your IT infrastructure What

More information

All Practice Management Solutions Are Not Created Equal

All Practice Management Solutions Are Not Created Equal All Practice Management Solutions Are Not Created Equal All Practice Management Solutions Are Not Created Equal A Comparison of Amicus Attorney Features and Clio Features Introduction Today s business

More information

G U U D I O D L I C N G E H Y T O U H R G U W O A R H Y T

G U U D I O D L I C N G E H Y T O U H R G U W O A R H Y T T E H N G O U C L O U D G U I D I H Y G R U O R H T Y A W THE CLOUD ISN T A BUZZWORD ANY MORE. It s evolved, matured and has substance. Many businesses are at a point where they re aware of the benefits

More information

Ten Critical Questions to Ask a Manufacturing ERP Vendor

Ten Critical Questions to Ask a Manufacturing ERP Vendor Ten Critical Questions to Ask a Manufacturing ERP Vendor Plex Online White Paper At a Glance: The ERP industry has earned such a poor reputation for delivery in the last 20 years that users have learned

More information

7 Ways a Cloud Phone System Can Improve Your Bottom Line

7 Ways a Cloud Phone System Can Improve Your Bottom Line WHITEPAPER 7 Ways a Cloud Phone System Can Improve Your Bottom Line If you re like a lot of businesses, the only time you think about your phone system is when it s not working. But the set it and forget

More information

icontact Email Marketing

icontact Email Marketing icontact Email Marketing User s Guide 2010 StormSource Software, Inc. www.appointment-plus.com 13951 N. Scottsdale Rd., Suite 131, Scottsdale, AZ 85254-3454 480.483.1199 TABLE OF CONTENTS 1. OVERVIEW...

More information

Sage ERP MAS 90 Online Pre-Release Guide

Sage ERP MAS 90 Online Pre-Release Guide Sage ERP MAS 90 Online Pre-Release Guide August 2011 Page 1 of 9 TABLE OF CONTENTS OVERVIEW... 3 PRODUCT AVAILABILITY... 4 AVAILABLE MODULES... 4 ACCOUNTING AND FINANCIAL... 4 BUSINESS INTELLIGENCE AND

More information

A COMPLETE GUIDE HOW TO CHOOSE A CLOUD-TO-CLOUD BACKUP PROVIDER FOR THE ENTERPRISE

A COMPLETE GUIDE HOW TO CHOOSE A CLOUD-TO-CLOUD BACKUP PROVIDER FOR THE ENTERPRISE A COMPLETE GUIDE HOW TO CHOOSE A CLOUD-TO-CLOUD BACKUP PROVIDER FOR THE ENTERPRISE Contents How to Buy Cloud-to-Cloud Backup...................... 4 Wait What is Cloud-to-Cloud Backup?.....................

More information

Cloud Services Agreement & SLA

Cloud Services Agreement & SLA Cloud Services Agreement & SLA This agreement ( Agreement ) is between APH Inc. (which may be doing business as Codero, or other fictitious names, and which is referred to in this Agreement as Codero )

More information

OnBase Cloud Total Cost of Ownership

OnBase Cloud Total Cost of Ownership OnBase Cloud Total Cost of Ownership Overview ECM customers have always had a wide range of options when it comes to selecting and deploying their chosen solution. This choice has expanded massively in

More information

a guide to the cloud Understanding the cloud and recreation management understanding the cloud and recreation management a guide to the cloud 683_14

a guide to the cloud Understanding the cloud and recreation management understanding the cloud and recreation management a guide to the cloud 683_14 understanding the cloud and recreation management a guide to the cloud Understanding the cloud and recreation management 672_14 Introduction 1n 1969, Joni Mitchell sang I ve looked at Clouds from both

More information

Whitepaper: Virtualized fax servers why they re better than an appliance

Whitepaper: Virtualized fax servers why they re better than an appliance Whitepaper: Virtualized fax servers why they re better than an appliance Organizations can achieve numerous benefits as they move from traditional manual faxing to a network fax server solution. Here are

More information

Cloud Computing Services

Cloud Computing Services Cloud Computing Services Thinking About Moving to the Cloud? How you get to the cloud is as important as being there, because being in the cloud isn t enough. Your access needs to be synced with your overall

More information

10 top tips to reviewing recruitment software hello@itris.co.uk www.itris.co.uk +44 (0) 1892 825 820

10 top tips to reviewing recruitment software hello@itris.co.uk www.itris.co.uk +44 (0) 1892 825 820 1 2 Contents Introduction 3 About Itris 3 1. Why are you reviewing? 4 2. What do you want the new system to do? 4 3. Choosing your new system 6 4. Company structure and change buy-in 8 5. Web based or

More information

Cloud P ROVIDER CHOOSE A HOW TO. A White Paper presented by

Cloud P ROVIDER CHOOSE A HOW TO. A White Paper presented by Cloud HOW TO CHOOSE A P ROVIDER A White Paper presented by Introduction THE COMING OF AGE OF THE CLOUD More and more organizations are turning to cloud computing to augment or replace their in-house IT

More information

Incident Management Edition

Incident Management Edition Incident Management Edition isupport - Overview isupport helps you to perform functions such as creating and managing incidents, entering and searching for knowledge entries and FAQs, tracking assets,

More information

BPMonline CRM User Guide

BPMonline CRM User Guide BPMonline CRM 1 CONTENTS About This Guide... 4 1. BPMonline CRM Concept... 5 1.1. Leads... 6 1.2. Accounts... 7 1.3. Contacts... 10 1.4. Activities... 12 1.5. Opportunities... 14 1.6. Invoices... 16 1.7.

More information

Microsoft Azure. DataSync. ModernBiz

Microsoft Azure. DataSync. ModernBiz Microsoft Azure DataSync ModernBiz Agenda ModernBiz: Your path to the Modern Business Microsoft Azure overview Key business solutions leveraging the cloud Back up your data Reduce unexpected downtime Host

More information

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business

More information

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Prepared by: Ron Beck, Director, McGladrey LLP ron.beck@mcgladrey.com August 2013 In the modern workplace,

More information

Cloud Computing. Chapter 4 Infrastructure as a Service (IaaS)

Cloud Computing. Chapter 4 Infrastructure as a Service (IaaS) Cloud Computing Chapter 4 Infrastructure as a Service (IaaS) Learning Objectives Define and describe IaaS and identify IaaS solution providers. Define and describe colocation. Define and describe system

More information

Website Planning Questionnaire. Introduction. Thank you for your interest in the services of The Ultimate Answer!

Website Planning Questionnaire. Introduction. Thank you for your interest in the services of The Ultimate Answer! Website Planning Questionnaire Colleen Rice Nelson Introduction Thank you for your interest in the services of The Ultimate Answer! Every choice and decision you make concerning your website may or may

More information

Finally It All Makes Sense An online solution that fits your small business 365 days a year

Finally It All Makes Sense An online solution that fits your small business 365 days a year Microsoft Office 365 for Mid-Sized & Enterprise Businesses START Saving Finally It All Makes Sense An online solution that fits your small business 365 days a year Microsoft Office 365 delivers the power

More information

Session 11 : (additional) Cloud Computing Advantages and Disadvantages

Session 11 : (additional) Cloud Computing Advantages and Disadvantages INFORMATION STRATEGY Session 11 : (additional) Cloud Computing Advantages and Disadvantages Tharaka Tennekoon B.Sc (Hons) Computing, MBA (PIM - USJ) POST GRADUATE DIPLOMA IN BUSINESS AND FINANCE 2014 Cloud

More information

Everything You Need to Know About Effective Mobile Device Management. mastering the mobile workplace

Everything You Need to Know About Effective Mobile Device Management. mastering the mobile workplace Everything You Need to Know About Effective Mobile Device Management mastering the mobile workplace Table of Contents Introduction... 3 1. What exactly is Mobility Management Anyway?... 4 Impenetrable

More information

Uninterrupted Internet:

Uninterrupted Internet: Uninterrupted Internet: Maximizing Revenue and Minimizing Business Risk with 3G/4G Failover White Paper Page 1 Table of Contents Executive Summary... 3 Considering The Options: Upgrades, Redundancy and

More information