Move to the cloud without compromising security

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1 WHITE PAPER Citrix ShareFile Sponsored by Move to the cloud without compromising security The cloud can save you a lot of money and time. Learn how ShareFile makes the cloud secure and easy to use. By Sarah Gould ShareFile Citrix Systems, Inc.

2 WHITE PAPER Citrix ShareFile ShareFile is beneficial because it is easy to use, and clients feel comfortable receiving their statements. Christen Biddlestone, Diamond Hill Capital Management Cloud-based file storage and transfer can be a great alternative to insecure or complex FTP, but companies need tools designed with their needs in mind. Cloud services help businesses keep up with growing trends in work, allowing employees to work when, where and how they choose. However, allowing a cloud service to host data on your behalf can be intimidating. With news stories in the past few years covering breaches by hackers, lost mobile devices and lost productivity during service interruptions, business owners and IT specialists are wise to be careful when researching cloud services. To reduce risk, business users must evaluate cloud service providers to ensure they have resources and processes that protect data. A good cloud solution will employ robust security measures beyond what you may already use. Instead of putting your stored information at risk, these services can actually improve your control over it. ShareFile brings advanced security to every aspect of cloudbased file transfer Citrix ShareFile offers a full-featured, secure online portal and transfer service designed for ease of use. The ShareFile service offers business users peace of mind by employing the same safeguards as online banking at all levels of the transfer and storage process. This approach delivers a comprehensive response to concerns about cloud security. User access and audit features You can move to the cloud without surrendering privacy. With ShareFile, you can share important documents with one client, but keep all internal data and other client files invisible. Multi-level access settings give you total control over files and folders. ShareFile organizes files into folders, just like your computer s file system. You determine what information each user can see on a folder-by-folder basis. Designate which actions each individual can take, including whether they can upload, download or delete files. Unlike consumer file sharing services, ShareFile gives you the functionality to choose which users can share folders

3 with others. For ease of mind, ShareFile has flexible reporting features available. Create a report to answer a specific question, such as when a file was uploaded, or to see a record of activity. Reports are also available for user permissions, items sent from the account and general storage for complete transparency. Create a complete audit trail for your account in only a few clicks. Encryption Unlike other file sharing services, ShareFile protects data at all times, no matter if it is at rest or being transferred. ShareFile employs encryption for file storage and up to 256-bit SSL encryption for transfer. Aligns perfectly with our cloud-based IT infrastructure Peter Shankar, Mission Capital ShareFile resolves the problem of security by replacing open attachments with encrypted downloads. It only takes seconds to create a secure link to your files to send via . Downloading is as simple for the recipient as opening an attachment and uses the same encryption as downloads from the portal. For an even simpler workflow, ShareFile integrates with Microsoft Outlook. With the ShareFile Outlook Plug-in, you never have to leave your to send secure files. Simply click the Send from ShareFile button on your Outlook toolbar, select the file you want and send. File Retention and Backup ShareFile conserves the files that you want and eliminates any data you no longer need. All versions of each file are saved so you can track the progress of a file or refer back to older data when needed. When you are done with an older file or version, simply delete that copy from the system. ShareFile retains deleted files for seven days in a Recycle Bin to prevent data loss due to accidental deletion. Once files are permanently

4 deleted, they are completely purged from ShareFile servers and backups. ShareFile offers a physical backup service and can send a complete copy of data by DVD, flash or hard drive. Accounts can use this service for recordkeeping at the end of a project or to obtain a periodic backup of the account. Mobile Security The functionality, feature set and customer service are top-notch. Zack Schildhorn, Lux Capital The ability to work from anywhere is a hallmark of the cloud, but lost or stolen phones and tablets can compromise data security when users work across devices. ShareFile offers a fleet of mobile apps that allow you to work from anywhere and protect your files from unauthorized access. If a device with ShareFile mobile apps is misplaced, you can log on to the web application and use the remote wipe feature to disable the app on the missing device. This will remove access to files and account information instantly. Server Security Data protection extends beyond the application to the very facilities where data is stored. ShareFile stores data on servers that meet SSAE 16 standards and are ISO certified, demonstrating that they exceed high standards for security and reliability. The ShareFile application is also hosted on these secure servers and passes third-party vulnerability testing daily. Reliability ShareFile infrastructure is designed to withstand unexpected events. ShareFile consistently maintains 99.9 percent uptime including scheduled maintenance. Account data is stored on secure servers located worldwide, with primary storage in the location closest to account administrators. To protect against downtime in the case of a catastrophic event, data is mirrored to alternate servers and to a dedicated backup center. These precautions allow ShareFile to bring data back online as quickly as possible in the unlikely case of a disaster interfering with the service. Best practices and compliance New users may have questions about best practices to secure their data, and ShareFile proudly offers incomparable support. A dedicated account manager works with account administrators to answer questions and provide training. Technical support is also available seven days a week. Account managers are a great resource for information about how ShareFile helps companies maintain compliance with applicable regulations. For example, ShareFile has been adopted by many firms in the financial and accounting industries to protect secure client information with encryption that fulfills the requirements of the toughest US state privacy laws. Additional protections for personal health information are available for medical organizations. An account manager can discuss your industry and specific concerns for your business to point out the best features for your security

5 needs and workflow. As globalization makes the world a smaller place each day, ShareFile helps businesses bring the convenience of the cloud to employees and clients worldwide. ShareFile participates in the Safe Harbor program to certify that it meets the privacy standards of both the European Union and Switzerland and can transfer personal data from these locations. Data security is easy with the right cloud service partner Business users must pay attention to their cloud service providers policies and security measures, but there are good solutions available that can enhance the security of company and client data. With a great cloud service like ShareFile, companies can take advantage of the benefits of cloud computing, security throughout all levels of file transfer and storage and the ease of a welldesigned, user-friendly experience. Contact ShareFile for a free trial or to learn more about moving to the cloud with peace of mind. Call for further information.

6 WHITE PAPER Citrix ShareFile Citrix ShareFile 701 Corporate Center Drive Suite 300 Raleigh, NC USA UK toll-free: +44 (0800) Other International callers: ShareFile allows you to securely share, sync, and store large files from anywhere. ShareFile was launched in November In the years following its initial release, ShareFile grew to over 20,000 paying corporate customers and over 4 million business users spread across more than 100 countries around the world. In October 2011, Citrix announced its acquisition of ShareFile. Citrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at ShareFile, LLC. All rights reserved. Citrix is a registered trademark of Citrix Systems, Inc. Outlook is a registered trademark of Microsoft Corporation in the U.S. and other countries.

ShareFile provides effective collaboration and file access wherever and whenever you need it. WHITE PAPER ShareFile by Citrix.

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