Selling Offshore Outsourced Contact Center Services to the Healthcare Industry
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1 A Datamonitor Brief timely Selling Offshore Outsourced Contact Center Services to the Healthcare Industry Reacting to the latest news breaking in your industry focused Publication Date: Oct-05 Product Code: primary research The healthcare industry is currently a small market for offshore outsourcing. However, with the industry coming to terms with cost rationalization, the opportunity to sell BPO services has never been greater. This brief describes the pain points that the industry is suffering, and describes how outsourcers can exploit this unique opportunity. Unique survey data and interview results thought-provoking For details of all Datamonitor briefs, go to: Fresh opinions and out-of-the-box thinking
2 timely Reacting to the latest news breaking in your industry Scope and coverage Examines existing western healthcare call center markets Provides detailed SWOT analysis for offshore providers Identifies key strategic recommendations to penetrate healthcare markets Key findings and highlights A current overview of the outsourced healthcare contact center market in North America and Western Europe A detailed discussion of agent wages in healthcare broken out by sub-vertical An overview of agent roles and key competitors providing outsourced contact center services in healthcare Reasons to purchase Learn how to sell healthcare contact center outsourcing to investors Identify key sub-vertical opportunities within healthcare Determine the best path to market over the long term Contact us...
3 focused Table of contents ABOUT DATAMONITOR OUTLINE OF BRIEF Key pain points for the healthcare industry Market overview - Sub-vertical revenues - Outsourced contact center agent positions in health care Agent wages for outsourced healthcare contact center services Competitive overview Healthcare contact center outsourcing from the standpoint of offshore vendors Vertical analysis - Market drivers - Market inhibitors - Potential opportunities for offshore outsourcers - Potential threats for offshore outsourcers Strategic recommendations APPENDIX TABLES Table 1: Table 2: Table 3: US outsourced agent position hourly wage ($US) Healthcare Selected contact center outsourcers involved in healthcare Key healthcare contact center agent functions FIGURES Figure 1: Contact center outsourcing revenues for healthcare sub-verticals, 2005 Figure 2: Healthcare outsourcing migration for offshore providers Contact us...
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