Customer Retention in the Life and Pension Market: To Have and To Hold
|
|
- Kristina Malone
- 8 years ago
- Views:
Transcription
1 A Datamonitor brief timely Customer Retention in the Life and Pension Market: To Have and To Hold Publication Date: Feb-04 Product Code: Reacting to the latest news breaking in your industry focused Hundreds of hours of analyst time distilled into a few pages Life and pensions companies are increasingly looking at customer retention rather than acquisition; however, most are still in the initial stages of implementing a comprehensive strategy. primary research This brief gives insights into the crucial components and steps that make up a successful retention strategy and provides industry examples. Unique survey data and interview results thought-provoking For details of all Datamonitor Financial Services briefs, go to: Fresh opinions and out-of-the-box thinking
2 timely Scope and coverage of the brief Reacting to the latest news breaking in your industry Examines the background to the customer retention problem and utilizes information from interviews with industry experts to identify the key drivers Examines how to segment the customer base using lifetime valuation and gives strategic options for increasing the profitability of each segment Identifies key motivations for defection and explores potential strategies to counter these factors Compares insurers' current customer retention management tools against best practice and provides a roadmap for change Key findings and brief highlights Before implementing a retention stategy, it is important to identify which customers are worth retaining. This can be achieved through Customer Lifetime Valuation. The aim of a retention strategy should be to maximize the number of customers who have high lifetime value and low service cost - the 'value creators'. Customers can be segmented according to their defection motivation into: budget, bought, lost and stolen. The largest segment is 'budget' - those who defect because of a change in circumstance. Identifying these groups and the strategies that have the greatest impact on them allows more efficient and effective retention strategies. Life and pension companies have only recently begun to implement Customer Relationship Management (CRM) systems to help with customer retention; therefore they are focused mostly on operational CRM rather than adopting an integrated CRM strategy. Reasons to buy this brief Provides insights from industry experts and 'best practice' examples to help develop and evaluate successful retention strategies Examines where insurers are today using information from experts and industry examples, and explores how CRM could progress Provides analysis of retention strategies that have failed in the past and what companies can do to avoid making the same mistakes For more information... From Europe: tel: fax: fsinfo@datamonitor.com From the US: tel: fax: usfsmarketing@datamonitor.com From Asia-Pacific: tel: fax: apinfo@datamonitor.com
3 focused Table of contents Hundreds of hours of analyst time distilled intoa few pages ABOUT DATAMONITOR EXECUTIVE SUMMARY Identifying the problem The drivers of retention Europe waking up to retention issues Which customers do you want to retain? Why do customers defect? What can insurers do to minimize defection? Customer Relationship Management (CRM) - The current CRM position - Stage I - Operational CRM - Stage II - Data-mining - Stage III - Integration - The 'correct' CRM implementation The path to retention success IDENTIFYING THE PROBLEM The drivers of retention - Customer circumstances - Price - Product performance - Brand - Quality of customer service - Cost of acquiring new customers - Features of the company - New product development Europe waking up to retention issues WHICH CUSTOMERS DO YOU WANT TO RETAIN? - Stage II - Data-mining Win-back process Complaints processing Customer database Data-mining Incentivize staff correctly - Stage III - Integration Predictive analytics - 'Segment-of-one' - Maximize cross-selling through 'segment of one' Campaign management software Integration of sales software - Using this system to enhance cross-selling Text-mining The 'correct' CRM implementation THE PATH TO RETENTION SUCCESS Step 1: Define benchmarks Step 2: Use benchmarks to define strategy Step 3: Change company philosophy Step 4: Implement technology Step 5: Measure success against benchmark APPENDIX Research methodology - Primary research - Secondary research Current and future readings SPP writing team How to contact experts in your industry WHY DO CUSTOMERS DEFECT? Customer motivations WHAT CAN INSURERS DO TO MINIMIZE DEFECTION? Potential strategies - Budget - Lost - Stolen - Bought The current CRM position - Stage I - Operational CRM Call/customer care centre Lifetime valuation 'Reason for termination' survey 'Satisfaction' survey LIST OF TABLES Table 1: The extent to which customer loyalty is an issue for banks differs across various European countries Table 2: Across Europe, the majority of banks feel there has been an increase in shopping around and switching providers LIST OF FIGURES Figure 1: The drivers of retention Figure 2: The lifetime valuation of the customer will effect the strategy approach Figure 3: Understanding the motivations for defection is vital in implementing a retention strategy Figure 4: Success of retention methods will vary depending on the customer type For more information... From Europe: tel: fax: fsinfo@datamonitor.com From the US: tel: fax: usfsmarketing@datamonitor.com From Asia-Pacific: tel: fax: apinfo@datamonitor.com
4 primary research Unique survey data and interview results Figure 5: Figure 6: Figure 7: Figure 8: Figure 9: Figure 10: Figure 11: Figure 12: Figure 13: Figure 14: Figure 15: Figure 16: Figure 17: Figure 18: Most life and pension providers are still at the operational stage of CRM implementation The drivers of retention Consumer attitudes and increased competition have the greatest effect on consumers switching providers The lifetime valuation of the customer will affect the strategy approach Understanding the motivations for defection is vital in implementing a retention strategy Success of retention methods will vary depending on the customer type Increasing share of wallet can increase the value of the customer base Customers are happy to hold multiple products from the same provider The most common reason given for a provider being an IFAs favorite is their efficient service Most life and pension providers are still at the operational stage of CRM implementation Using 'segment-of-one' to predict customer behavior The CRM processes within a company Customer retention loop 4 key steps underlie the development of an overall strategy For more information... From Europe: tel: fax: fsinfo@datamonitor.com From the US: tel: fax: usfsmarketing@datamonitor.com From Asia-Pacific: tel: fax: apinfo@datamonitor.com
5 thought-provoking Customer Retention in the Life and Pension Market: To Have and To Hold Datamonitor: Your total information solution Fresh opinions and out-of-the-box thinking Datamonitor is a premium business information company helping 5,000 of the world's leading companies across the Automotive, Consumer Markets, Energy, Financial Services, Healthcare and Technology sectors. Our products and services are specifically designed to support our clients key business processes - from corporate strategy to competitive intelligence. We provide an independent and trustworthy source of data, analysis and forecasts to improve these processes and ultimately, to help grow your business. Corporate Strategy & Business Planning Product Development & Commercialization Targeting & Influencing the Market Market & Competitive Intelligence Quality Data Expert Analysis Future Forecasts Make more effective strategic and business decisions Accelerate delivery of commercial success Assess and influence your commercial and market environment Maintain or obtain critical competitive advantage HELPING TO GROW YOUR BUSINESS No-one speaks louder than our clients Abbey National ABN AMRO AIB Bank American Express Aviva AXA Bank of Ireland Barclays Bank Berlinerische Lebensversicherung BNP Paribas BUPA Capital One Citibank Commerzbank AG Co-Operative Bank Crédit Agricole Crédit Lyonnais Credit Suisse Deutsche Bank Diners Club International Dresdner Bank Europay Fidelity Investment Services Fortis GE Capital HBOS HFC Hiscox Insurance HSBC HypoVereinsbank ING Interpay Invesco Legal & General Lloyds of London Lloyds TSB M&G Group MBNA National Australia Group (UK) Ltd Nationwide Building Society Nordea Prudential Royal & SunAlliance Royal Bank of Scotland Scottish Widows Skandia International Standard Life Swiss Re UK UBS AG Visa Zurich For 91% of our clients, Datamonitor research helps their company to respond to competitive threats Source: Datamonitor Customer Research
6 timely Reacting to the latest news breaking in your industry Interested in this topic? Regulation, distribution and stock market performance continue to be the fast-changing drivers of the life, pensions, investments and protection markets. Datamonitor is perfectly poised to address these issues within our range of insightful market, strategy and distribution reports. Other reports available in this series: The Pensions Common Market Seizing the Opportunities of the European Pensions Directive This report examines the impacts the EU pension funds directive will have for the players of the European life and pensions world: asset managers and pension providers, multinationals and customers. The report particularly focuses on France, the UK, Germany, Spain and Italy, and looks at the key issues, industry response, opportunities created and the shape of the future market. UK Group & Personal Pensions Update 2003 This report is data-driven accompaniment to Datamonitor's existing analysis portfolio and provides ongoing competitor intelligence. It updates the SynThesys Life information for 2002 and provides a top 5 individual competitor focus to allow benchmarking and trend insight. Published: Product Code: Published: Product Code: Sep-03 DMFS1571 Oct-03 DMFS1614 For more information on reports and briefs, go to: Subscribe to Monitor A monthly update of Datamonitor's new products, delivered to you by . monitor@datamonitor.com
7 focused Place your order now... Simply fax back this form to Hundreds of hours of analyst time distilled into a few pages I would like to order: Price* Customer Retention in the Life and Pension Market: To Have and To Hold () The Pensions Common Market (DMFS1571) UK Group & Personal Pensions - Update 2003 (DMFS1614) Mass Market Distribution - Survey Series (BFFS0240) Total * Please refer to our website for pricing details. Complete your details: Name Job Title Department Company Address State/Province Post Code/ZIP Country Tel Fax Sign below to confirm your order: Complete payment details: Please indicate your preferred currency option: UK US$ Euro Yen I enclose a cheque payable to Datamonitor plc for $ (+ p+p $30 UK/$60 rest of world) Please invoice my company for /$/ Please debit my credit/charge card / _ (+ p+p $30 UK/$60 rest of world) Amex Visa Diners Mastercard Card No Expiry Date _ / _ Cardholder Signature Cardholder address Please supply purchase order number here if required by your accounts department: EU companies (except UK) must supply: VAT / BTW / MOMS / MWST / IVA / FPA number: Datamonitor products and services are supplied under Datamonitor s standard terms and conditions, copies of which are available on request. Payment must be received within 28 days of receipt of invoice. I do not want to receive future mailings from Datamonitor and its related companies. Occasionally, our client list is made available to other companies for carefully selected mailings. Please check here if you do not wish to receive such mailings. WEB by fax: by phone: by fsinfo@datamonitor.com web:
The Potential for Bundled Insurance Products
A Datamonitor Brief timely The Potential for Bundled Insurance Products Publication Date: Aug-04 Product Code: Reacting to the latest news breaking in your industry focused Hundreds of hours of analyst
More informationLong-term Care Insurance: Where are the Opportunities in Europe?
A Datamonitor Brief timely Long-term Care Insurance: Where are the Opportunities in Europe? Reacting to the latest news breaking in your industry focused Publication Date: Jun-04 Product Code: primary
More informationGlobal Consumer Money Transfer Market
A Datamonitor brief timely Global Consumer Money Transfer Market Publication Date: May-04 Product Code: Reacting to the latest news breaking in your industry focused Hundreds of hours of analyst time distilled
More informationUK Critical Illness Insurance 2004
A Datamonitor brief timely UK Critical Illness Insurance 2004 Reacting to the latest news breaking in your industry Publication Date: Apr-04 Product Code: Available as part of the Protection report package
More informationThe Future Role of Brandassurers in UK General Insurance
A Datamonitor Brief timely The Future Role of Brandassurers in UK General Insurance A Brand New Insurance Channel Reacting to the latest news breaking in your industry focused Publication Date: Jun-04
More informationUK Bridging Loans 2006
A Datamonitor Report timely UK Bridging Loans 2006 Publication Date: Nov-06 Product Code: Reacting to the latest news breaking in your industry focused primary research Bridging loans are short-term secured
More informationUK General Insurance Competitor Tracker - Q2 2007 (Competitor Focus)
A Datamonitor Brief timely UK General Insurance Competitor Tracker - Q2 2007 (Competitor Focus) Reacting to the latest news breaking in your industry focused Publication Date: Jul-07 Product Code: primary
More informationUK Motorcycle Insurance
A Datamonitor Brief timely UK Motorcycle Insurance Publication Date: Nov-04 Product Code: Reacting to the latest news breaking in your industry focused primary research This report is a consolidated source
More informationTargeting 30-44 year old Consumers in UK Household Insurance 2003
A Datamonitor report Targeting 30-44 year old Consumers in UK Household Insurance 2003 Published: Aug-03 Product Code: Why should you buy this report? 30-44 year olds spend more than any other age group
More informationUK Critical Illness and Income Protection Insurance 2008
A Datamonitor report UK Critical Illness and Income Protection Insurance 2008 An In-Depth Analysis of the CII and IP Markets Published: Nov-08 Product Code: DMFS2252 Providing you with: Recommendations
More informationProduct Differentiation in Asia Pacific Credit Cards
A Datamonitor Brief timely Product Differentiation in Asia Pacific Credit Cards Publication Date: Sep-04 Product Code: Reacting to the latest news breaking in your industry focused primary research In
More informationThe Role of Banks and Building Societies in UK General Insurance
A Datamonitor report The Role of Banks and Building Societies in UK General Insurance Current and Future Trends Published: Dec-04 Product Code: Providing you with: Current and future market shares of the
More informationTargeting NRIs in Wealth Management
A Datamonitor report Targeting NRIs in Wealth Management A ready-made global wealth management customer segment Published: Apr-06 Product Code: Providing you with: Analysis on the growing trend among financial
More informationMarketing Financial Services to the Over 50s
A Datamonitor report Marketing Financial Services to the Over 50s Published: Dec-04 Product Code: Providing you with: Use this report to Better plan your business strategies with the help of in-depth analysis
More informationTrends in High Interest Savings Accounts in Australia
A Datamonitor report Trends in High Interest Savings Accounts in Australia A Product Type Undergoing Transformation Published: May-08 Product Code: DMFS2248 Providing you with: A comprehensive overview
More informationMutual Fund Distribution in Europe 2006
A Datamonitor report Mutual Fund Distribution in Europe 2006 Published: May-06 Product Code: Scope: Sizes the distribution channels of mutual funds in five major European markets using FERI FMI data Draws
More informationUK Commercial Liability Insurance 2003
A Datamonitor report UK Commercial Liability Insurance 2003 Published: Apr-03 Product Code: Why should you buy this report? There is little publicly available, quantitative data for the size and growth
More informationCompetitor Profiles of the Top UK Commercial Insurers
A Datamonitor report Competitor Profiles of the Top UK Commercial Insurers Published: Jul-05 Product Code: Providing you with: Key statistical data on each of the players profiled including GEP, market
More informationEuropean Mortgage Markets
A Datamonitor report European Mortgage Markets Identifying opportunities for Australian lenders Published: Jan-04 Product Code: DMFS1637 Providing you with: Market sizing and forecasts of gross advances
More informationUK Secured Personal Loans 2006
A Datamonitor report UK Secured Personal Loans 2006 Published: Sep-06 Product Code: DMFS1890 Providing you with: Quantification of the size of the UK secured personal loan market (second charge market)
More informationUK Employers Liability Insurance 2007
A Datamonitor report UK Employers Liability Insurance 2007 A comprehensive guide to the market Published: Apr-07 Product Code: Providing you with: Analyzis of the competitive issues and prevailing trends
More informationCurrent Account and Offset Mortgages
A Datamonitor brief timely Current Account and Offset Mortgages Reacting to the latest news breaking in your industry focused Publication Date: Oct-03 Product Code: Hundreds of hours of analyst time distilled
More informationSelling Offshore Outsourced Contact Center Services to the Healthcare Industry
A Datamonitor Brief timely Selling Offshore Outsourced Contact Center Services to the Healthcare Industry Reacting to the latest news breaking in your industry focused Publication Date: Oct-05 Product
More informationCommercial Fuel Cards in Europe: Obstacles and Opportunities
A Datamonitor Brief Commercial Fuel Cards in Europe: Obstacles and Opportunities timely Reacting to the latest news breaking in your industry focused Publication Date: May-06 Product Code: Hundreds of
More informationCredit Risk and Bad Debt Management in the UK Retail Lending Market
A Datamonitor report Credit Risk and Bad Debt Management in the UK Retail Lending Market Published: Jul-06 Product Code: Scope: Covers both the unsecured and secured lending markets including credit cards,
More informationOutsourcing of Fleet Management in Mature Markets
A Datamonitor Brief timely Outsourcing of Fleet Management in Mature Markets Publication Date: Sep-06 Product Code: Reacting to the latest news breaking in your industry focused primary research Will the
More informationFleet Markets Presentation 2005
A Datamonitor report Fleet Markets Presentation 2005 Published: Sep-05 Product Code: DMAU0279 Providing you with: Sizes of the company car market and main financing methods used within the market in the
More informationBusiness Intelligence - A Datamonitor Brief for Strategic Sales Model
A Datamonitor Brief A Strategic Sales Model for Business Intelligence in the Education Market timely Reacting to the latest news breaking in your industry focused Publication Date: Mar-06 Product Code:
More informationEnergy Brokers: Friend or foe?
A Datamonitor Brief Energy Brokers: Friend or foe? Publication Date: Apr-06 Product Code: focused Hundreds of hours of analyst time distilled into a few pages While competing directly with suppliers, Third
More informationBest Practice in Wealth Management Asia Pacific
A Datamonitor report Best Practice in Wealth Management Asia Pacific Published: May-05 Product Code: Providing you with: Analysis of best practice in wealth management around the globe, with a focus on
More informationCustomer Retention Strategies for the European Electricity Mid Market
A Datamonitor report Customer Retention Strategies for the European Electricity Mid Market Improving ROI while maximising retention rates Why buy this report? Published: Jul-03 Product Code: DMEN0257 Mid-market
More informationThe MPLS VPN Market in the UK: Perspectives on the Next-generation Wide Area Network
A Datamonitor Brief timely The MPLS VPN Market in the UK: Perspectives on the Next-generation Wide Area Network Reacting to the latest news breaking in your industry Publication Date: Oct-04 Product Code:
More informationUK Personal Injury Litigation 2004
A Datamonitor report UK Personal Injury Litigation 2004 Trial and Error Published: Dec-04 Product Code: Providing you with: Detailed examination of the trends in personal injury claims numbers and costs
More informationAn introduction to the report
A Datamonitor report Call Center Outsourcing in EMEA Published: May-03 Product Code: DMTC0891 Why buy this report? Identify the fastest growing vertical and country markets across EMEA Understand the effects
More informationCRM for Small to Medium Business
A Datamonitor report CRM for Small to Medium Business Published: Dec-04 Product Code: DMTC1030 Providing you with: Most inclusive research of small to medium business, defined as companies with headcount
More informationInsurance Technology Vendor Market Shares in Europe and North America
A Datamonitor report Insurance Technology Vendor Market Shares in Europe and North America Vendor Positioning and Strategic Outlook in Insurance Technology Published: Oct-04 Product Code: Providing you
More informationBusiness Intelligence and Analytics in European FS
A Datamonitor report Business Intelligence and Analytics in European FS Defining the market from a solutions perspective Published: Oct-03 Product Code: DMTC0935 Providing you with: Coverage over all major
More informationInsurance Technology - Transforming the Policy Administration Platform (ReviewReport)
A Datamonitor report Insurance Technology - Transforming the Policy Administration Platform (ReviewReport) Published: May-06 Product Code: DMTC1222 Providing you with: Coverage of North America and Western
More informationHorizontal BPO in North American Financial Services
A Datamonitor report Strategic scope drives renewed growth in horizontal BPO services Published: Oct-05 Product Code: Providing you with: In-depth discussion of human resources, finance and accounting
More informationVertical Guide to Call Centers in EMEA
A Datamonitor report Vertical Guide to Call Centers in EMEA Analyzing trends in EMEA call centers Published: Apr-04 Product Code: Providing you with: Use this report to... Determine the largest and fastest
More informationOutsourcing and IT Services in Financial Services Infrastructure Outsourcing (Review Report)
A Datamonitor report Outsourcing and IT Services in Financial Services Infrastructure Outsourcing (Review Report) The growth areas in financial services infrastructure outsourcing to 2008 Published: Oct-06
More informationCRM and ERP Technologies in Healthcare
A Datamonitor report CRM and ERP Technologies in Healthcare France, Germany, the UK and the US Published: Dec-04 Product Code: DMTC1078 Providing you with: Details of the markets for CRM application software
More informationIT and Business Process Outsourcing in North American Financial Services
A Datamonitor report IT and Business Process Outsourcing in North American Financial Services Published: Aug-04 Product Code: Providing you with: Coverage of North American financial services across retail
More informationFinancial Services Outsourcing and Services Targeting Key Insurance BPO Opportunities: NA and EMEA
A Datamonitor report Financial Services Outsourcing and Services Targeting Key Insurance BPO Opportunities: NA and EMEA Targeting market growth Providing you with: Published: Sep-06 Product Code: DMTC1654
More informationBest Practice Customer Retention Cost-effective Strategies to Maximize Residential Customer Loyalty
A Datamonitor report Best Practice Customer Retention Cost-effective Strategies to Maximize Residential Customer Loyalty Published: Jul-03 Product Code: DMEN0255 Why buy this report? Learn how to improve
More informationMeasuring Approaches to Self-service
A Datamonitor report Measuring Approaches to Self-service A Survey of 200 European Call Center Managers Published: Jun-04 Product Code: DMTC1060 Providing you with: Analysis based on interviews conducted
More informationTechnology Spending Plans in UK Healthcare
A Datamonitor report Technology Spending Plans in UK Healthcare Technology decision-maker panel Published: Jul-05 Product Code: DMTC1130 Providing you with: An examination of the drivers for providers'
More informationAnalytical CRM. The next step in intelligent enterprise evolution. Providing you with: www.datamonitor.com/technology
A Datamonitor report Analytical CRM The next step in intelligent enterprise evolution Published: Jun-05 Product Code: DMTC1112 Providing you with: Coverage of the full range of technologies in the acrm
More informationCRM in Higher Education
A Datamonitor report Institutions of higher education use technology to strengthen relationships with constituents Published: Feb-05 Product Code: Providing you with: The results of phone-based interviews
More informationHow To Understand The Future Of Contact Center Outsourcing In India And The Philippines
A Datamonitor report The Future of Contact Center Outsourcing in India and the Philippines Published: Feb-05 Product Code: DMTC1035 Providing you with: Comprehensive forecasts for offshore outsourced,
More informationDecision Matrix: Selecting a Contact Center Analytics Vendor (Competitor Focus) Analytics and Reporting As Differentiators in a Difficult Economy
Decision Matrix: Selecting a Contact Center Analytics Vendor (Competitor Focus) Analytics and Reporting As Differentiators in a Difficult Economy Report summary An overview of the most important trends
More informationCall Center Outsourcing in Western Europe
A Datamonitor report Call Center Outsourcing in Western Europe Identifying opportunities in a maturing market Published: Aug-05 Product Code: Providing you with: Complete market sizing and forecasts across
More informationRetail Banking Technology in China
A Datamonitor report Retail Banking Technology in China The Future for Distribution Channels Published: Dec-03 Product Code: Providing you with: Analysis of the financial services and technology environment,
More informationEmerging Identity Management Prospects
A Datamonitor report Emerging Identity Management Prospects Examining the vertical opportunity Published: May-04 Product Code: Providing you with: Details of the size of the IDm products and services market
More informationB2B ecommerce implementation market, 2000-2005. Ongoing services $8,510m 30% US 20% $8,750m Software 10%
BUSINESS INSIGHTS B2B ecommerce From EDI to emarketplaces Read this report today and ensure you turn your B2B investment into profit... B2B ecommerce implementation market, 2000-2005 40% RoW $2,640m Ongoing
More informationManaged and Hosted Contact Center Services
A Datamonitor report Managed and Hosted Contact Center Services Generating New Sources of Revenue for Vendors and Service Providers Published: Dec-04 Product Code: Providing you with: Hosted contact centers,
More informationCore Systems in US Retail Banking
A Datamonitor report Core Systems in US Retail Banking Still looking for reasons to change Published: Jan-04 Product Code: DMTC0950 Providing you with: Discussion of the current state of the core systems
More informationProfiting from the Changing Tools Market for Speech Applications
A Datamonitor report Profiting from the Changing Tools Market for Speech Applications The times they are a-changin Published: Dec-05 Product Code: Providing you with: Description of the trends of the global
More informationThe Future of EDI. Trends in electronic communication - understanding the future technological needs of suppliers, manufacturers and retailers
A Datamonitor report The Future of EDI Trends in electronic communication - understanding the future technological needs of suppliers, manufacturers and retailers Published: Dec-03 Product Code: Providing
More informationThe Role of Mobile Operators Explained
A Datamonitor report The Role of Mobile Operators Explained Time to Face up to Reality Published: Dec-04 Product Code: Providing you with: Use this report to... Find out how Orange, O2, T-Mobile and Vodafone
More informationSoftware Security Testing Markets
A Datamonitor report Software Security Testing Markets Ensuring security by design Published: Jul-05 Product Code: Providing you with: Examination of the market for software security testing tools and
More informationGlobal Digital Video Surveillance Markets
A Datamonitor report Global Digital Video Surveillance Markets Finding Future Opportunities as Analog Makes Way for Digital Published: Jul-04 Product Code: DMTC1014 Providing you with: Market sizing by
More informationContact Center Markets and Technologies Targeting Growth in Developing Markets: APAC, CEE, CALA
A Datamonitor report Contact Center Markets and Technologies Targeting Growth in Developing Markets: APAC, CEE, CALA Challenges and opportunities of the offshore markets Published: Jul-06 Product Code:
More informationThe Top 10 Oil & Gas Companies
BUSINESS INSIGHTS The Top 10 Oil & Gas Companies Growth strategies, consolidation and convergence in the leading players New Energy Management Report Distribution of global natural gas reserves North America
More informationBPO in US Insurance. The Virtual Insurance Company. Providing you with: www.datamonitor.com/technology
A Datamonitor report The Virtual Insurance Company Published: Oct-03 Product Code: DMTC0940 Providing you with: Strategic, business, and technology drivers and inhibitors of the current US insurance BPO
More informationBranch Renewal Execution Strategies in European Retail Banking
A Datamonitor report Branch Renewal Execution Strategies in European Retail Banking Delivering Profitable Business Models for the Branch Published: Dec-04 Product Code: Providing you with: Coverage of
More informationThe Global Pricing Guide to Offshore Outsourcing
A Datamonitor report The Global Pricing Guide to Offshore Outsourcing Balancing the Risks and Rewards of Offshore and Nearshore Outsourcing Published: Sep-04 Product Code: Providing you with: Information
More informationAsset Management Competitor Tracker, Q3 2009
Brochure More information from http://www.researchandmarkets.com/reports/1124705/ Asset Management Competitor Tracker, Q3 2009 Description: This monthly tracker covers product innovation, customer targeting,
More informationDecision Matrix: Selecting a CRM Vendor in the Pharmaceutical Market (Competitor Focus)
A Datamonitor report Decision Matrix: Selecting a CRM Vendor in the Pharmaceutical Market (Competitor Focus) Published: Oct 07 Product Code: DMTC2133 Providing you with: Identifies which technology vendors
More informationcomplaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2011
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2011 number of new cases - by complaint category business name
More informationThe Top 10 Global Insurance Companies: Increasing profitability, market share and competitive edge
Brochure More information from http://www.researchandmarkets.com/reports/227409/ The Top 10 Global Insurance Companies: Increasing profitability, market share and competitive edge Description: Last year,
More informationDecision Matrix Selecting an IVR Vendor in the Enterprise (Competitor Focus)
A Datamonitor report Decision Matrix Selecting an IVR Vendor in the Enterprise (Competitor Focus) Differentiating a Commoditizing Technology Published: Jan-09 Product Code: DMTC2245 Providing you with:
More informationCREDIT AGRICOLE - CREDIT LYONNAIS
CREDIT AGRICOLE - CREDIT LYONNAIS CREDIT AGRICOLE - CREDIT LYONNAIS The emergence of a major European banking group A historic vocation as a full service bank A strong ambition to develop all its businesses
More informationcomplaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013 number of new cases - by complaint category business name business
More informationLife Insurance Consumer experiences in the UK personal protection market
Life Insurance Consumer experiences in the UK personal protection market About CoreData Research CoreData Research UK is the London-based arm of a broader specialist financial services research and strategy
More informationExpress Delivery Services: UK
Express Delivery Services: UK Published December 2005 THE MARKET REPORT WITH THE ANSWERS YOU NEED MSI believe that the UK express delivery market increased by 5% in value terms between 2001 and 2004. Moreover,
More informationStakeholder Perspectives: Mild Cognitive Impairment and Dementia
A Datamonitor In-Depth Analysis Stakeholder Perspectives: Mild Cognitive Impairment and Dementia Aricept in Race to Pioneer Unexplored Markets Published: Aug-03 Product Code: DMHC1924 Why buy this analysis?
More informationUK High Value Home Insurance 2010
Brochure More information from http://www.researchandmarkets.com/reports/1215438/ UK High Value Home Insurance 2010 Description: UK High Value Home Insurance 2010 presents a detailed examination of the
More informationFACTORS & DISCOUNTERS ASSOCIATION QUARTERLY STATISTICS TO JUNE 2003
FACTORS & DISCOUNTERS ASSOCIATION QUARTERLY STATISTICS TO JUNE 2003 CONTENTS Page List of contributors 1 Executive summary aggregate figures 2 Aggregate figures for members in the Republic of Ireland 3
More informationHigh Net Worth home insurance guide August 2012
High Net Worth home insurance guide Sponsored by www.defaqto.com/gi/free-guides About Defaqto We are an independent financial research and software company. We specialise in collecting, researching and
More informationHow To Sell Yellow Corn Grade Human Harvest
DECEMBER th 2014. (This document loses its validity on DECEMBER, 2014). COMMODITY YELLOW CORN GRADE # 2 SPECIFICATIONS: YELLOW CORN GRADE 2 HUMAN FEED TEST: weight min 70 kgs per hl FOREIGN MATTER: 3,00%
More informationPlatform Brochure Online Support for Your Platform Account. www.capitalplatforms.com
Platform Brochure Online Support for Your Platform Account www.capitalplatforms.com Introduction The Fund Platform provides a solution offering access to an unrivalled choice of offshore mutual funds,
More informationCustomer Database. A strong foundation to build a successful organization. www.spanglobalservices.com
Customer Database A strong foundation to build a successful organization Index: Introduction How to Build a Customer Database Accumulate Data In-house Deploy External Suppliers How to Manage Customer Databases
More informationCommercial Insight Osteoarthritis and Rheumatoid Arthritis
A Datamonitor In-Depth Analysis Commercial Insight Osteoarthritis and Rheumatoid Arthritis New Growth In A Mature Market Published: Jul-03 Product Code: DMHC1891 Why buy this analysis? Target current and
More informationThe Top 10 Food and Drinks Packaging Companies
BUSINESS INSIGHTS The Top 10 Food and Drinks Packaging Companies Key strategies for market growth and future innovation New Food and Drinks Report - Published June 2007 Europe and US glass packaging market
More informationDECEMBER th 2014 (This document loses its validity on DECEMBER, 2014). COMMODITY GMO SOYA BEANS GRADE # 2
DECEMBER th 2014 (This document loses its validity on DECEMBER, 2014). COMMODITY GMO SOYA BEANS GRADE # 2 SPECIFICATIONS: GMO SOYA BEANS GRADE # 2 SOYA BEAN GRADE 2 GMO: suitable for human consumption
More informationWhole Life Insurance in the UK, Key Trends and Opportunities to 2017
Brochure More information from http://www.researchandmarkets.com/reports/2623372/ Whole Life Insurance in the UK, Key Trends and Opportunities to 2017 Description: Synopsis - The report provides market
More informationGrowing Customer Value, One Unique Customer at a Time
Increasing Customer Value for Insurers How Predictive Analytics Can Help Insurance Organizations Maximize Customer Growth Opportunities www.spss.com/perspectives Introduction Trends Influencing Insurers
More informationSME Banking Behavioural Undertakings
SME Banking Behavioural Undertakings 1 Title of report: The supply of banking services by clearing banks to small and medium-sized enterprises (MMC Cmnd 5319) 2 Published: 14 March 2002 3 Orders: N/A 4
More informationDECEMBER TH 2014 (This document loses its validity on DECEMBER, 2014). SUGAR IC 45 BRAZIL
DECEMBER TH 2014 (This document loses its validity on DECEMBER, 2014). SUGAR IC 45 BRAZIL SPECIFICATION: WHITE REFINED SUGAR Icumsa 45 for human consumption shall conform to international specifications
More informationCommon Links in Title
Common Links in Title Common Links in Title (updated Sep. 2013) ABBEY NATIONAL BUILDING SOCIETY 12 Jul. 1989 - Assets transferred to ABBEY NATIONAL PLC. ABBEY NATIONAL PLC 12 Jul. 1989 - Assets of ABBEY
More informationADVANCED STRESS TESTING
SYDNEY 15 & 16 SEPTEMBER 2008 T R A I N I N G ADVANCED STRESS TESTING Course Highlights: Course Tutors: Efficiently analysing, reporting and communicating stress test results The problem with haircuts
More informationLife Bancassurance in the Asia-Pacific Region: Investment-Related Life Insurance and Retirement Savings
Life Bancassurance in the Asia-Pacific Region: Investment-Related Life Insurance and Retirement Savings Report Prospectus March 2013 Finaccord, 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1
More informationTargeting Profitable Consumer Trends In Brazil, Russia, India and China
A Datamonitor report Targeting Profitable Consumer Trends In Brazil, Russia, India and China Insights into Emerging Groups & Behaviors in BRIC Providing you with: Published: Dec-06 Product Code: DMCM4581
More informationAlpha Fund S.I.F. Specialized Investment Fund LIFE SETTLEMENT FUND OF FUNDS
Alpha Fund S.I.F. Specialized Investment Fund LIFE SETTLEMENT FUND OF FUNDS Pag 1 di 29 Life Settlements Alternative asset class, investing in life insurance contracts of aged U.S. citizen. Return widely
More informationSurvey Report. Business strategy and technology priorities in the wealth management industry. Examination of top US wealth management firms
Survey Report Business strategy and technology priorities in the wealth management industry Examination of top US wealth management firms Balaji Yellavalli Infosys Ltd. Jaroslaw E. Knapik Datamonitor In
More informationGroup Risk Insurance in the UK, Key Trends and Opportunities to 2018
Brochure More information from http://www.researchandmarkets.com/reports/3001847/ Group Risk Insurance in the UK, Key Trends and Opportunities to 2018 Description: - The report provides market analysis,
More informationelectronic Security Systems in the UK, 2002-2011
Security Systems in the UK, 2002-2011 300 275 250 225 200 175 150 125 100 2002 2003 2004 2005 2006 Value (index 2002 = 100) 2007 2008 Integrated Non-Integrated 2009 2010 2011 THIS ESSENTIAL REPORT WILL
More informationVolcker Rule Breakfast Briefing
Volcker Rule Breakfast Briefing Venue: Date: Pinners Hall, 105-108 Old Broad Street, London, EC2N IEX 7 April 2014 Volcker and cross-border bank resolution Speakers include: Barnabas Reynolds Head of the
More information