Testing & Quality Assurance Capabilities

Transcription

1 Testing & Quality Assurance Capabilities Based on services available as of March 2015

2 2 ServicEngineBPO is a premier Business Process Outsourcing company established in 2006, with offices in the U.S. and Bangladesh. ServicEngineBPO provides Back Office Processing Data Aggregation and Analysis Digital Advertising Operations Testing & Quality Assurance Web & Software Development to some of the world s leading companies. For more information about our solutions, please visit

3 3 Testing & Quality Assurance Table of Contents Executive Overview...4 Working with ServicEngineBPO Core Capabilities: Testing & Quality Assurance Testing & Quality Assurance...7 Industries served Testing Approach Roadmap Testing and QA Processes Manual and automated testing White box, gray box, black box testing Regression testing, system, and user acceptance testing Functional and non-functional testing Smoke testing Ad hoc testing Applications and Platforms iphone, ipad, MAC, PC, Apple, Android, Blackberry, Windows and other mobile and web applications, and cross-platform testing. Partnering Process...11 Rapid Deployment, Ready Response Tactical, Strategic Integrated and Coordinated Communication Testimonials and Case Studies...10 Additional Capabilities...13 About ServicEngineBPO... 14

4 4 Testing & Quality Assurance Executive Overview ServicEngineBPO works as an extension of our clients teams. Our quality and testing professionals give your team flexibility, scalability and additional capabilities so you can deliver solid products before the competition. Reliable, Professional Outsourced Services Testing and quality assurance processes are critical to business in the connected, mobile world. Our clients rely on us to get their products to market quickly as fully operational, truly marketready applications. While well-versed in many different technologies and industries, ServicEngineBPO is perhaps best known for being easy to work with. Regardless of market, our clients find working with ServicEngineBPO teams relieves the pressure on their staff, because our commitment is clear: projects are delivered without drama, on time and within budget. When you work with ServicEngineBPO, our more than 100 QA engineers from a variety of solution verticals and QA specialization backgrounds provide Comprehensive Testing Management Systems and are well-trained in maintaining bug lifecycle and test case management through Jira, BugZila, MS Team Explorer, Assembla, and Testlink and in using QA automation script versioning utilizing Git and Subversion. Our highly-trained and experienced team becomes an extension of your team, fully integrated with your on-site operations. Our clients appreciate that the team is available, and also that one experienced resource is assigned to each project, who monitors all incoming and outgoing communications and task assignments, seeing that milestones are met and your project stays on track. ServicEngineBPO testing and quality assurance team members are not out of sight, out of mind outsourced employees; rather, they re accessible and available as they work with you on your projects. Your Client Relationship Manager will work alongside you, and you ll be on a firstname basis with our team as we help you move your projects forward, expanding your capacity and shortening your time to market. ServicEngineBPO ranked on the International Association of Outsourcing Professionals (IAOP) 2015 Global Outsourcing 100 Service Providers list. Here Today, and Tomorrow As an experienced and respected outsourcing company, our strength lies in not only providing you with professional resources to expand your team s capabilities, but also in the fact that we will be here to support your ongoing product testing and development projects. Our clients recommend us because they know they can rely on us. Ask us for references.

5 5 ServicEngineBPO is proud to serve clients in the U.S. and throughout the world and just as proud to provide that service thanks in large part to our core of professionals based in Dhaka, Bangladesh. We re committed to managing ServicEngineBPO so that our clients (wherever they may be) can grow and thrive while our employees in Bangladesh flourish as well. It s a mission that benefits our clients, partners, and associates equally.

6 6 Outsourcing As It Should Be Outsourcing should provide an effective and welcome addition to your organization. Your ServicEngineBPO client relationship manager, team leads, and team members master your organizational processes and procedures and work with your requirements and within compliance of all industry regulations. As outsourcing professionals, we work in silent tandem with your team. All you ll notice is that you and your team are getting more work done quickly and well. ServicEngineBPO s dedicated professionals accept that it is their responsibility to ensure compliance with your procedures and systems, and to serve your clients as if they were our clients. Just as important as that individual dedication, you can rely on ServicEngineBPO s methodologies and procedures. We value our relationship with your company and endeavor to work to grow your company as well as ours. Reliable and Efficient As the Global Operations Manager for (a large data and technology company) I have had the pleasure of working with ServicEngineBPO for over 6 years. ServicEngineBPO has proven to be a reliable and efficient vendor across a variety of technological and operational needs. ~ ServicEngineBPO client Find out how ServicEngineBPO can improve your efficiency in the development and release process, while ensuring your products work reliably, out of the box. Work with SEBPO s Testing and Quality Assurance team so your next release is enthusiastically welcomed by users and partners alike. Visit or contact us for a capabilities consultation.

7 7 Core Capabilities: Testing and Quality Assurance Grow your data capabilities seamlessly, quickly, and cost-effectively to meet increased demands while ensuring compliance with new regulations. Since 2006, ServicEngineBPO has developed and maintained a core competency in testing and quality assurance, so that we can serve those needs for clients in a variety of industries. ServicEngineBPO s skilled manual testers and QA engineers have worked in more than 300 applications and websites, identifying more than 24,000 bugs. Our objectives are improved quality of your end product and your operational effectiveness and efficiency by increasing test coverage and test effectiveness and reducing test duplication and defect leakage. We strive to decrease QA testing cycles using automation, reusing automation during test cycles. Our continuous improvement in test design and execution helps maximize test automation coverage, enabling our clients to respond quickly to market changes and adjust their existing applications to best serve their end users (and maximize profitability). Industries Served While ServicEngineBPO does not focus exclusively on any particular industry, our multidisciplinary engineers and technicians take great pride in gaining a thorough knowledge of each client s industry as well as its unique business processes. That said, our team has considerable expertise in virtually all Software Quality Assurance (SQA) technologies, and within the ServicEngineBPO organization, we find certain synergies in the fields of: Digital Advertising Operations Web and Mobile Applications Development Finance, Healthcare, Media & Communications Also, ServicEngineBPO s internal procedures place a high priority on proactive communication throughout each phase of each testing and quality project. In addition to maintaining excellent communication as we work with our clients, we also hear from them that they appreciate our attention to detail and the dedication our teams bring to each project.

8 8 Testing Approach Roadmap The ServicEngineBPO Testing Approach Roadmap is focused on integrating testing into your organization s current QA processes for seamless end-to-end testing, including the GUI, Web Services, and Device layers. The implementation roadmap follows a process addressing: Process - the current and recommended desired state of the software quality management (SQM) process. Organization- current roles and skills, and a recommended organizational structure to support the recommended desired SQM state. Deliverables a current and recommended set of deliverables produced by the SQM process. Tools - current and recommended software tools used supporting the SQM process and potential elimination of tools. Audience addressing the intended and actual audience using the target app(s), as well as what devices are being targeted for development and testing to maximize product reach. Techniques - the definition, usage and management of SQM standards and best practices. Testing and Quality Assurance Areas that ServicEngineBPO typically assesses and procedures employed during the QA process include software testing, SPlatform testing, mobile media testing (e.g., mobile devices such as iphones, ipads, and related tools, call center and advertising operations ServicEngineBPO s quality assurance services use a process-driven, roadmap approach that deploys specific steps in a logical, efficient process to help clients define and attain their goals. ServicEngineBPO manages your testing and quality assurance tasks, freeing up your time and resources that can then be devoted to new product development and strategic business operations. Rely on ServicEngineBPO for your QA needs, including: White Box Testing Gray Box Testing Black Box Testing Regressing Testing User Acceptance Testing iphone Testing Android and Blackberry Testing ipad / Apple and MAC Testing PC Testing Cross-platform testing

9 9 Additionally, many of our clients use us exclusively for Defects Registration and Tracking Services. Our Defects Registration and Tracking Services include: Using dedicated systems to record the test plans, test cases and defects identified in software applications. Tracking of the life cycle of bug(s) from the moment of detection through the elimination from the product. Access by all members of the team in the project development process to the system (with the appropriate rights assigned to each team member) Our clients are able to follow the testing process as it progresses, tracking all quality changes occurring in the developed applications.

10 10 Partnering Process We offer clients the ability to manage quality programs with fewer internal resources and costeffectively grow their product development capacities. We follow our clients processes, not processes of our own. While our testing and quality assurance projects follow best industry practices, we are well-versed in a variety of management models including Agilent and other quality processes. ServicEngineBPO provides professional quality assurance services for our clients, who rely on our many years of expertise in running quality assurance analytics on crucial core functions in order to assess performance. Rapid Deployment, Ready Response Whether you are launching a new application or releasing an update, you ll appreciate the dedication and drive of our team - a team that is both highly trained and truly flexible, and therefore able to help you deliver your best product to your customers, on time and on budget. When you work with ServicEngineBPO s Testing and Quality Assurance team, you ll have peace of mind knowing you can provide your customers with the greatest functionality, and the ability to move from one platform to another, from one release to the next. Tactical and Strategic Assistance In addition to our valuable hands-on testing services, our experienced team also offers help in refining your product and streamlining your systems, by asking questions and making suggestions for the best, most efficient testing methods and test timing, based on best practices and lessons learned on other SQA projects. Integrated and Coordinated Communication with Your Team ServicEngineBPO s data aggregations professionals are experienced in managing large client projects, fitting into and expanding our clients organizational workflow without disruption. For nearly a decade, we have functioned as an extension of our clients teams, allowing them to be scalable, to take on more work, and to grow their services. Our degreed professionals, located in Dhaka, work with your team and function within your organization using your project management tools (if you so desire). Our client relationship manager and all team members are accessible 24x7, trained in providing excellent, thorough communications, and exceptionally well-organized. These internal protocols enable us to work with our clients changing schedules to provide flexibility based on workload demands, holidays, and other changing circumstances.

11 11 Testimonials and Case Studies In a competitive world, naturally our clients appreciate our confidentiality. While we rarely discuss our client relationships, unsolicited testimonials are on file in our offices and reference accounts will be provided upon request to serious prospective clients. After nearly a decade of partnering with clients to ensure quality products can be updated and released regularly and reliably, without stressing the organization to the breaking point, we like to think that our work speaks for itself. Clients who rely on ServicEngineBPO are typically growing fast and serving a broad range of clients clients who, in turn, expect mobile and desktop applications to not only work seamlessly across devices and platforms, but to be upgraded often. Not just updated, but truly upgraded and improved. One such client (named on Deloitte s Technology Fast 500 among other lists) needed to provide daily manual testing for a short list of key clients, while continuing their own new product development. Working with ServicEngineBPO, the company was able to rely on our highlytrained team to manage the three-times-per-week testing of their clients live sites, freeing up their internal resources to work on their next product releases. A Growing Partnership ServicEngineBPO successfully identified UI and functional bugs that were not identified during the initial testing stages. The SEBPO team also identified a critical structural and security loophole that was previously missed, and enabled the client to reduce related testing and development costs, resulting in a more satisfied customer relationship and a more profitable quarterly performance. This is typical of the client relationships ServicEngineBPO has. Our individual team members and executive management take great pride in helping clients grow their businesses. Key reasons our clients cite regarding their growth: ServicEngineBPO helps them manage costs while keeping projects on track. Outsourcing testing functions to ServicEngineBPO allows them to free up resources to handle the most strategic client projects and touch-points while maintaining direct contract with principle clients. Providing significant, regular, reliable updates to existing products helps solidify trust and expand fan base of current users, ensuring a ready market exists for new product introductions. Flexible and Scalable in Action For one client, ServicEngineBPO initially provided a staff of eight, which quickly grew to 80 as project needs increased more rapidly than anticipated. Starting with regular regression testing on live sites, ServicEngineBPO s QA team soon expanded into acceptance testing and, shortly thereafter, into more complicated testing types, test case creation, and eventually, round-theclock coverage to ensure the client met all critical milestones.

12 12 ServicEngineBPO s multi-discipline leadership and highly educated engineers, software developers, and quality assurance professionals can custom-build teams to meet your needs and custom-design testing processes that allow you deliver the highest quality applications on time and on budget.

13 13 Additional Capabilities ServicEngineBPO offers professional, round-the-clock Business Process Outsourcing for clients worldwide. Our multi-discipline leadership team includes technical engineers and a creative marketing and communications group who apply engineering methodologies to a services world. In addition to Testing and Quality Assurance programs, we provide comprehensive services in: Back Office Processing Data Aggregation and Analysis Digital Advertising Operations Web & Software Development About Outsourcing Quality Programs To be successful and productive in meeting your needs, professional outsourcing teams must offer three fundamental qualities: Experience, Reliability and Excellence in Communication. ServicEngineBPO brings all three elements to each of our clients projects. Experience Since 2006, ServicEngineBPO has served a wide variety of business and commercial sectors. Rather than developing an expertise in a particular industry, we focus on understanding our clients goals, needs, and their customers needs in order to deliver their projects competently on time and on budget. Reliability ServicEngineBPO has a dedicated and experienced team of Testing and Quality assurance professionals. Our track record and satisfied, repeat customers speak to our reliability better than we can. Please ask for reference accounts. ServicEngineBPO teams are dedicated to individual clients, and they are responsible to those clients; workloads are not split and teams are not shared across client lines. Excellence in Communication In addition to our company s commitment to proactive communication throughout the organization, a dedicated project manager is fully accessible to you and has responsibility for keeping you informed and your project on track.

14 14 About ServicEngineBPO Established in 2006, ServicEngineBPO is a premier Business Process Outsourcing company with offices in the U.S. and Bangladesh. By leveraging our global resources, we provide reliable and comprehensive interactive marketing, software and web development, back office processing, digital advertising operations and data aggregation and analysis services to some of the top companies in the world. At ServiceEngineBPO, we do things differently. Our global platform and multi-disciplinary leadership team deliver measurable results, improving performance cost-effectively, expediently, expertly. Our clients benefit because we manage our combined human resources, budget, infrastructures, leadership and management, and overall operations effectively and efficiently. These factors enable us to provide our clients high-quality, on-time services at a significant cost savings. For more information about our solutions, please visit 2 North Main Street Suite 303 Medford, NJ sales@sebpo.com