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3 Remote Administration System Plus (RASplus) Table of Contents Chapter 1 Overview In This Manual RASplus Features Product Information... 1 Chapter 2 Installation... 3 Chapter 3 Configuration Screen Panel Menu Toolbar Chapter 4 Operation Live Monitoring Playback and Search Additional Functions Panic Recording Status View Appendix A Reviewing Video Clips Appendix B DVR Name Service (DVRNS) Appendix C Map Editor Appendix D Monitoring Using Mobile Devices Appendix E RAS Mobile Server i

4 User s Manual ii

5 Remote Administration System Plus (RASplus) Chapter 1 Overview 1.1 In This Manual This manual describes installation and operation of RASplus (Remote Administration System Plus) software, which is designed to be used with remote digital video recorders (DVRs, network video transmitters and network cameras included). 1.2 RASplus Features RASplus program is an integrated software program that controls system management, video monitoring, video recording and image playback of multiple remote sites. RASplus offers the following features: Checks and reports status of remote DVRs Notification of events detected at remote sites Remote monitoring of live camera images Panic recording of monitored images Time-lapse and event search of recorded images Remote software upgrades and system programming View system and event log information of remote DVRs Remote monitoring of multiple remote sites using maps Connect up to 64 remote sites (up to 16 remote sites for remote search) at a time NOTE: This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/). NOTE: The software included in this product contains some Open Sources. You may obtain the complete corresponding source code from us. See the Open Source Guide on the software CD (OpenSourceGuide\OpenSourceGuide.pdf) or as a printed document included along with the User's Manual. 1.3 Product Information Package Components User s Manual (this document) Installation CD System Requirements Operating System: Microsoft Windows XP x86 (32 Bit) (Service Pack 3), Microsoft Windows Vista x86 (32 Bit) (Service Pack 1) or Microsoft Windows 7 x86 (32 Bit) CPU: Intel Pentium IV (Celeron) 2.4GHz or faster RAM: 512MB or higher VGA: AGP, Video RAM 8MB or higher (1024x768, 24bpp or higher) 1

6 User s Manual 2

7 Remote Administration System Plus (RASplus) Chapter 2 Installation CAUTION: If an older version of RASplus software is installed in your computer, you should uninstall the older version first. NOTE: In the Windows Start menu, go to Control Panel. Double click the Power Options to open the Management Properties dialog box. Under the Power Schemes tab, set both Turn off monitor and Turn off hard disks to Never. 1. Insert the installation CD. 2. Run the Setup.exe file. NOTE: Run the file as the administrator user, otherwise the installation will fail. If you have logged on as other user, you will be asked to enter the administrator user name and password when running the file. NOTE: The User Account Control window might appear when using Microsoft Windows Vista or later operating system. Click Allow and install RASplus software following the instructions. 3. The.NET Framework and the Visual C++ Runtime Libraries are installed automatically. NOTE: Installing the.net Framework and the Visual C++ Runtime Libraries is required for RASplus to operate properly. This installation step will be skipped if they are already installed on your computer. 4. Designate the folder path to install RASplus and select the user(s) who can use RASplus. Then click Next. 3

8 User s Manual 5. When the following dialog box appears, click Next. 6. Click Next. 7. Select whether or not to run RASplus automatically when logging onto Windows, and then click Next. 4

9 Remote Administration System Plus (RASplus) 8. Set the language option by selecting either Select language when starting RASplus or Always start RASplus using the language below. If you select Always start RASplus using the language below, select the desired startup language from the list of available languages and then click OK. NOTE: To properly display the selected language, your PC s operating system should be set to support the selected language. 9. When the following dialog box appears after finishing the RASplus installation, select Install MSXML application and click Finish. Installing the MSXML is required for RASplus to initiate. 10. Click Next. 5

10 User s Manual 11. Select I accept the terms in the License Agreement, and click Next. 12. Enter User Name and Organization, and click Next. 13. Select Install Now. 6

11 Remote Administration System Plus (RASplus) 14. Click Finish to complete the MSXML installation. 7

12 User s Manual 8

13 Remote Administration System Plus (RASplus) Chapter 3 Configuration After installing the RASplus software, you will find the RASplus shortcut icon on the desktop. Run the RASplus program by double clicking the icon. The RASplus program consists of the screen, 12 docking panels, menu and toolbar. NOTE: Some panels will not be displayed on the screen in the default frame layout. To display those panels, open the View menu at the top of the screen and select each panel from the menu. 3.1 Screen The Screen displays images from selected cameras in the live monitoring or playback modes. RASplus provides various multiscreen layouts; single-screen, quad, 1+7, 3x3, 4x4, 5x5, 1+32, 6x6, 7x7, 8x8 and full-screen. 9

14 User s Manual NOTE: There might be a problem with screen display or screen update due to low image transmission speed when using Microsoft Windows Vista or later operating system. In this situation, it is recommended that you disable the Auto Tuning capability of your computer. Run the Command Prompt with elevated administrator permissions (Go to the Start Menu Accessories Command Prompt Click the right mouse button and select the Run as administrator option). Then enter netsh int tcp set global autotuninglevel=disable and click the OK button. Restart your computer to apply the changes. If you want to enable the Auto Tuning capability again, enter netsh int tcp set global autotuninglevel= normal after running the Command Prompt with elevated administrator permissions. Restart your computer to apply the changes. 3.2 Panel RASplus has many powerful tools that can be used to streamline your work. Most of the tools are located on 12 docking panels that can be placed on the screen where they are most convenient. You can keep your screen free of clutter by displaying only the panels you use most frequently. Clicking the icon at the upper right corner of a panel enables the auto-hide feature. Tabs for auto-hidden panels are displayed on the edge of the screen. Scrolling over an auto-hidden panel tab will cause the panel to "fly" out. You can cause the panel to lock back into its original display position by clicking the icon. Clicking the icon hides the panel without a tab. Hidden panels can be displayed by selecting them from the drop-down menus. Panels can be resized, moved and combined with other panels creating a workspace that fits your needs. To resize a panel, scroll the cursor over the edge of the panel until the cursor changes to or. Then click the left mouse button and drag the panel border to enlarge or reduce its size. To move a panel to a different position on the screen, scroll the cursor over the title bar of a panel that has not been auto-hidden until it changes to. Once you click and drag, position arrows will display on the screen. The four position arrows along the outer edges allow you to place the panel along the given edge independent of the other panels. When you drag the panel over a position arrow, a transparent blue box will display showing the new panel position. If you are satisfied with the position, release the left mouse button and the panel will move to its new position. You can also move a panel so that it is associated with another panel. To do this, drag the panel over the panel you want it associated with, and the icon with four position arrows will center over that panel. Scrolling the cursor over the icon arrows will cause a transparent blue box to display where the panel will be located. If you are satisfied with the position, release the left mouse button and the panel moves to its new position. It is possible to combine panels so that they take up less space on the screen. Combined panels have a row of tabs across the bottom. Clicking a tab brings that panel to the foreground. To combine panels, move the cursor to the title bar of the panel you want to move. Click and drag the panel onto the panel you want to combine it with. If the panels can be combined, the four-position arrow icon will have a tab symbol in the center. Drag the cursor over the tab symbol, and a new tab appears on the panel. Release the mouse button and the panels will now be combined. The layout possibilities are virtually unlimited. With a little experimentation you will be able to lay out the screen so that it best meets your workflow. 10

15 Remote Administration System Plus (RASplus) Remote Sites Panel The Remote Sites Panel displays a list of remote sites registered during RASplus System setup and a list of installed cameras at the remote sites. : Entering the site name in the query box and clicking the icon allows you to find the remote site easily in the Remote Sites list. : Clicking the icon allows you to register a remote site. : Clicking the icon removes the selected remote site from the list. : Clicking the icon allows you to edit the site information of the selected remote site from the list. To connect to a remote site, select the site or camera you want to connect to from the list and then drag and drop it in the desired position on the screen or the Status View panel. The screen displays images from selected cameras, and the Status View panel displays the system status information of the connected remote site. Selecting a site from the list and clicking the right mouse button displays a popup menu. Connect Status View: Displays the remote site status information in the Status View panel. Refer to 4.5 Status View for more details. Remote Setup: Allows you to change the setup of the remote DVR. Refer to 3.3 Menu System Menu, Setup for more details. Remote System Log, Remote Event log: Displays the system log and event log information of the remote DVR. Refer to 3.3 Menu Remote Menu for more details. Remote Desktop: Allows you to connect to the remote site using the VNC function. For this function to work, the VNC function must be enabled in the remote DVR and a port number and password for the VNC remote connection should be registered during the remote site registration at RASplus. Refer to the user manual of the remote DVR for details about the VNC function. This function may not be supported, depending on the specifications and version of the remote DVR. Favorite Sites Panel The Favorite Sites panel displays the list of Favorite sites registered during RASplus System setup. Selecting the Favorite site you want to connect to from the list and then dragging and dropping it in the desired position on the screen connects all remote sites registered in the Favorite site automatically. 11

16 User s Manual Map Panel The Map panel pops up another screen when alarm-in, motion or video loss events are detected or when you click the device icon according to the Map Editor settings. Change the popup screen location by clicking the left mouse button on the screen and dragging it to where you want it located. Clicking the right mouse button on the popup screen displays the following popup menu. The Map panel allows efficient monitoring of the remote sites by displaying a map of the selectable site. Click the right mouse button on the map panel to select the map image file (.rmp) you want to monitor from the list. The selected map image displays in the Map panel and the sites registered on the map image file will be connected. When the selected map is linked with sub-maps, clicking the linked image moves to the sub-map. NOTE: Refer to Appendix C Map Editor for details on editing maps. x0.25 to x2: Sets the desired size of the Map popup screen. Draw Motion Block: Displays the area that detects motions on the screen. (Network Video Transmitter connection only) Full Screen: Enters the full-screen mode of the Map popup screen. Transparency : Adjusts the transparency of the popup screen. PTZ Set : Controls pan, tilt and zoom of the selected PTZ camera. Disable Time Out: Continues displaying the popup screen when events are detected by disabling the dwell time out. Original Ratio: Displays the Map popup screen by matching its original aspect ratio. Anti-Aliasing Screen: Enhances image display quality on the popup screen by smoothing stair stepping (aliasing) effects in the enlarged image. User Set : Sets the mode of the current popup screens displayed on the monitor. For example, the monitor displays the current popup screen with enough frames for 16 cameras when you select 4x4. NOTE: Refer to Appendix C Map Editor, Device Setting section for more details about the popup function. To connect to the remote site, select the device you want to connect to from the Map panel and then drag and drop it in the desired position on the screen or the Status View panel. Also, placing the mouse cursor on the device on the map displays the device status. When the device detects any event or the device is not working properly, the following status icons appear (maximum of 4). Unplugged Event Off Irregular Video Loss Video Blind Motion Object Detection Audio Detection Alarm In Alarm Out Video Analytics Detection NOTE: The device status is displayed as Irregular based on to the system check settings and as each event according to the event detection settings on the remote DVR. NOTE: Some status icons may not be supported, depending on the specifications and version of the remote DVR. 12

17 Remote Administration System Plus (RASplus) Clicking the right mouse button on the Map panel causes a text menu screen to display. Selecting Watch Event View from the menu displays the event information of the connected remote sites. Selecting Close disconnects the current connection on the Map panel. PTZ, Color and Alarm Out Control Panels Three panels allow PTZ control, color control, and alarm out control while live monitoring a remote site. NOTE: Refer to 4.1 Live Monitoring for more details. Image Processing Panel The Image Processing panel allows enhancing played back images. NOTE: Refer to 4.2 Playback and Search for more details. Watch Event View Panel The Watch Event View panel displays events detected at individual remote sites while RASplus is in the live monitoring mode. The description of event icons is as follows: 13

18 User s Manual Alarm-In On Alarm-In Off Motion Detection Object Detection Video Loss Video Blind Text-In Alarm-In Bad Recorder Bad Disk S.M.A.R.T. Disk Bad Disk Full Disk Almost Full Disk Config Change Disk Temperature Panic Recording On Panic Recording Off Fan Error On Fan Error Off System Boot Up System Alive System Restart System Shut Down Video Analytics Detection Audio Detection NOTE: Some event icons may not be supported, depending on the specifications and version of the remote DVR. Emergency Event View Panel The Emergency Event View panel displays a list of events (preset for notification at the remote site) that were called from individual remote sites (LAN connection only). Selecting an event from the list and then dragging and dropping it in the desired position on the Watch or Search screen connects to the remote site, and a checkmark is placed in the box at the left. Selecting an event or site from the list and then clicking the right mouse button causes a tooltip to appear, which contains the emergency event instruction from the remote site. NOTE: The Emergency Event View function is available only for the remote sites that were set to notify the RASplus system when configuring each event setup. Report View Panel 14

19 Remote Administration System Plus (RASplus) The Report View panel displays the system status information of remote sites. RASplus checks the remote site and reports system status. Clicking the icon on the panel reloads the data and clicking the icon prints the report out. Report Setup must be configured during RASplus System setup for this feature to function. Refer to 3.3 Menu System Menu for more details. NOTE: Some report options may not be supported, depending on the specifications of the remote DVR. Search View Panel The Search View panel allows time-lapse or event searching of recoded data on the remote DVR. NOTE: Refer to 4.2 Playback and Search for more details. Status View Panel RASplus provides a status display, remote setup, system log and event log view of the connected remote site in real-time. To display a status of the remote site, select a camera or a site from the Remote Site list and drag it to the Status View panel. You can also select Connect Status from the popup menu displayed by clicking the right mouse button after selecting the site from the Remote Site list. NOTE: Refer to 4.5 Status View for more details. 15

20 User s Manual 3.3 Menu System Menu Setup: Allows setting up the system operation and remote site configuration. System 1: Set up the date/time format for RASplus, display option, and panic recording function. 16

21 Remote Administration System Plus (RASplus) Date/Time Format: Set the date/time format. Display Option: Set up the screen display, drag & drop popup option, display acceleration and OSD. Screen Option: Select Watch Screen to use the screen for live monitoring only, Search Screen to use the screen for search only, or Watch and Search Screen to use the screen for both live monitoring and searching. Selecting Hide the Message Box hides the message box that displays the status information about RASplus and remote site connections. Drag & Drop Popup Option: Select which mouse button will be used when displaying popup menu screens from Use Left Mouse Button, Use Right Mouse Button or both (Watch and Search Screen mode only). Drawing Mode Setup : Set up the display options for the screen. Normal Drawing: Depends on your PC s CPU performance and displays images in low speed (DIB Draw Mode). Fast Drawing (Default): Displays image in normal speed (Direct Draw Mode). Fast Drawing (YUV420/RGB32): Depends on your PC s video card performance and displays images in high speed (Direct Draw Mode). Overlay (YUV420/RGB32/RGB565): Displays image in high speed (Direct Draw Overlay Mode). Deinterlacing: Set up the deinterlace filter. Using a deinterlace filter for interlaced video enhances image display quality by eliminating horizontal scan lines and noise in areas with motion. Aspect Ratio: Set up the image aspect ratio displayed on the screen. Selecting Fit to Screen displays images by fitting them to the screen size, and selecting Original Ratio displays images by fitting them within the screen size while maintaining their original ratio. Anti-Aliasing Screen: When using the option, the image display quality on the screen will be enhanced by eliminating stair-stepping (aliasing) effects in the enlarged image. Use Slow Connection Draw Mode: When using the option in slow network environments such as ADSL and connecting to a remote site in the live monitoring mode, the time taken to display the first image on the screen will be reduced. NOTE: If the image cannot be displayed properly because of your PC s specifications, lower the drawing mode level. NOTE: While in the Fast Drawing mode, the drawing speed might decrease when the RASplus screen is not located on the primary monitor. NOTE: Overlay drawing mode may not be supported, depending on the type of video card installed in your PC. Video cards with an ATI chipset are recommended. NOTE: When using dual monitors, selecting Overlay drawing will display the image only on the primary monitor. NOTE: When using a low-end computer, image drawing speed might decrease while using a deinterlace filter depending on the type of deinterlace filter. NOTE: When using a low-end computer, image drawing speed might decrease when the Anti-Aliasing Screen option is selected. OSD Setup : Select options to display on the screen. Load Default Map at Startup: Select whether or not the user-defined map file is loaded automatically when RASplus starts, and designate the path of the map file (.rmp) to load. 17

22 User s Manual Recording Setup: Set up the Use (On or Off) of the panic recording function and overwriting option of the recording folder (On or Off). When using the panic recording function and overwriting option, RASplus continues recording when the hard disk drive is full by overwriting the oldest video. Designate a recording folder path and set the recording folder size from 640MB to 2,048MB. Capacity shows the remaining space of the recording folder. NOTE: The recording folder size cannot be changed once it has been set. Designate another recording folder path if you want to expand the recording space. Recording Mode Setup : Set up the panic recording mode. Visible Watch Camera: Records camera channels currently displayed on the Watch screen. User Assignment Setup: Records camera channels assigned by the user on the Watch screen. Camera Range Setup: Records camera channels within preset channel range. Select the boxes beside Camera and adjust camera range up to 16 channels. NOTE: Panic recoding will NOT be made for the cameras currently not displayed on the Watch screen even though they are set up to be recorded. NOTE: When selecting the User Assignment Setup mode, the user can assign camera channels to record manually on the Watch screen. Select a camera on the Watch screen and click the right mouse button then select Set Record Camera in the text menu screen. The gray icon displays on the selected camera screen. 18

23 Remote Administration System Plus (RASplus) System 2: Set up the modem connection information for remote access, system password, network option, report function and DVRNS server. Dial-up Network: Select Use modem if you want to use a modem for remote access. Security Options: Designate whether password confirmation is required Before setup, Before startup, or Before shutdown of RASplus. Click the Change button to change the password. Network Option: Set up the IP port number that is used for network connection when receiving a callback message from a remote site, and the upgrade port number that is used for upgrading the PC-based DVR. NOTE: The IP port and upgrade port numbers you enter should match the values set during the network setup of the remote DVR. Event Setup : Enter the number of emergency events displayed in the Emergency Event panel. Set up RASplus to sound when events are detected by selecting events from the list and designating the sound file (.wave) path. You can set up a different sound for each type of event. Report Setup: Set up the Use (On or Off) and check intervals (from 1 to 24 hours) of the report function. When using the report function, RASplus checks on the remote site based on the user-defined interval and reports system status. DVR Name Service: Set up the IP address and port number of the DVRNS (DVR Name Service) server. The IP address and port number you enter should match the values set during the DVRNS setup of the remote DVR you want to connect to. NOTE: The DVRNS server cannot be configured when using modem connections. Refer to Appendix B for more details on DVR Name Service. Startup Settings: Select Reselect Language on Next Startup to change a language when RASplus starts. Select Automatically Run RASplus When to Log on to Windows to run RASplus automatically when logging onto Windows. Remote Desktop Option: Select Use the default password for remote desktop connection and enter the password to use the same password for every remote site when connecting to remote sites using the VNC function. In this case, the password registered in the Remote Desktop Setup setting during the remote site registration will not be used. This setting will be used when every remote site uses the same password for the VNC remote connection. 19

24 User s Manual Remote Site: Configures the connection list for remote access. Add: Click the Add button and enter the information about the remote site you want to add. Reference Group: The site should be assigned to a Reference Group for effective management of multiple remote sites. Click the Add button to create a new reference group. Device Setup: Select the system of the remote site to register. When registering an IP camera, select IP Camera. Remote Site Setup: Select PC Based DVR when registering a DVR at the remote site that is PC based. Enter a site name and the IP address of the remote site (modem telephone number for dial-up connections), acquired from your network administrator. Click the Port button to set up the IP port number of each program. The IP port number should match the value set during the network setup of the remote DVR. If the remote system version does not allow you to set the IP port numbers, use the following values: 8200 for Admin, 8016 for Watch, for Search, and 8116 ( 8115 for a PC-based DVR) for Audio. Select the number of cameras at the remote site. For example, selecting 8 from the list when registering a 16-channel DVR displays video of the first 8 channels on the screen. 20

25 Remote Administration System Plus (RASplus) NOTE: When using DVRNS server, place a checkmark in the Use DVRNS box. The IP Address field will be changed to DVR Name, and you can enter the name of remote site registered on the DVRNS server. The DVR name you enter should match the name set during the DVRNS setup on the remote DVR. Login Setup: Enter the user ID and password of the remote site to be accessed. If you have entered a user ID and a password, the site will be connected automatically without a dialog box requesting a password. Select No Password for remote systems that do not require a password (e.g., guest login). NOTE: Up to 32 characters may be used for the site names, telephone numbers and user IDs, and up to 8 characters may be used for passwords. Remote Desktop Setup: Enter the port number and password set in the remote DVR for the VNC remote connection. Refer to 3.2 Panel Remote Sites Panel for details about the VNC remote connection. If it is set up to use the same password for every remote site, you cannot enter the password here. Refer to System 2 Remote Desktop Option for details about using the same password. Emergency Event Instruction: Enter the message to display when emergency events are called in from the remote site. The Emergency Event Instruction can be checked by clicking the right mouse button after selecting the event or the site from the list in the Emergency Event panel. Change: Select the group or site you want to change and click the Change button, or double click the group or the site to change. Then, edit the site information. Remove: Select the group or site you want to remove and click the Remove button. List All: Displays all registered remote sites. Find: Enter the group name or site name to search for and click the Find button to display the matching groups or sites in the list. 21

26 User s Manual Favorite Site: The Favorite Site is a user-defined connection list that combines more than one remote site, so multiple sites can be monitored at the same time with a single connection. Add a new Favorite Site and define it by dragging and dropping sites and/or cameras to the Favorites map. Up to 64 cameras can be monitored at a time when each camera is assigned to its own position on the Favorites map. Favorites Site Name: Select a registered Favorite site from the drop-down list. ADD: Adds a new Favorite site. Clicking the button displays the Favorites dialog box. Enter the name of the Favorite site to add, and Select the desired screen layout used when the Favorite site is connected. Change: Select the Favorite site to change from the Site Name list and click the Change button. Then change the site name or screen layout. Remove: Select the Favorite site to remove from the Site Name list and click the Remove button. Connect Favorite Site at startup: Select whether or not your favorite site is automatically connected when RASplus starts. Remove Selected Camera: Removes selected cameras from the Favorites map. Cameras can also be removed by clicking the right mouse button after selecting the camera. Remove All Cameras: Removes all cameras from the Favorites map. NOTE: Cameras can be selected by clicking the left mouse button on the camera in the Favorites map. Selected cameras will be outlined in red. Clicking the left mouse button on the camera while holding the Ctrl key toggles camera selection On and Off. Multiple cameras can be selected by clicking the left mouse button while holding the Shift key. NOTE: [W] (Watch Screen) and [S] (Search Screen) displayed to the left of the camera number indicates the display option of each camera. The display option can be selected when registering a Favorite site. Selecting the remote site from the Group List and dragging and dropping it to the Favorites map using the right or left mouse buttons (This is user-defined and must be set during System setup) displays the text menu screen. Select the desired display option between Watch Screen and Search screen. If you do not select the display option, Watch Screen display will be assigned to all cameras of the registered Favorite site by default. NOTE: Clicking the button on the toolbar will save the current screen layout of the Watch screen or Search screen directly to the Favorite site. NOTE: The Favorite Site list does not work with modem connections. 22

27 Remote Administration System Plus (RASplus) Sequence Site: Configure the sequence site. RASplus connects to the registered sites sequentially allowing connection to more than one remote site. Register an Auto Sequencing group and add desired sites in the Group List to the Auto Sequencing group. Video from the sites added to the Auto Sequencing group is displayed on the screen in the preset sequence interval during the sequence monitoring. Sequence Dwell Time: Displays the preset sequence intervals (from 5 seconds to 1 hour) for each connection to the sites registered in the Auto Sequencing group. You also can change the preset sequence interval. Auto Sequencing: Displays the list of registered Auto Sequencing groups. You can add a new group (max. 20), change the Auto Sequencing settings of a group or delete the group by using the popup menu displayed by selecting the Auto Sequencing group and clicking the right mouse button. Add: Select the site to add from the Group List and click the Add button. Select an Auto Sequencing group to add the site from the popup menu displayed by clicking the button. Add All: Adds all sites in the Group List to the Auto Sequencing list. Select an Auto Sequencing group to add all sites from the popup menu displayed by clicking the button. Remove: Select the site to remove from the Auto Sequencing list and click the Remove button. Remove All: Removes all sites in the Auto Sequencing list. NOTE: The Auto Sequencing list is not valid with modem connections. Load Setup File: Allows applying the settings of the System Setup menu saved as a.xml file format to the RASplus system. Loading the setup file can also be performed by clicking the button on the toolbar. Save Setup File: Allows saving the current settings of the System Setup menu as a.xml file format. Saving the setup file can also be performed by clicking the button on the toolbar. 23

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