FAQs for Password Self Service
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1 FAQs for Password Self Service Contents 1.1 What is PSS? 1.2 What do I do if I forget my Portal/POS or Network/Workstation password? 1.3 What do I do if my Portal/POS or Network/Workstation password has expired? 1.4 How do I change my Portal/POS password? 1.5 How do I change my Network/Workstation password? 1.6 How do I change my GapClerity (Online CICS screens) password? 1.7 How do I change my Unix (UDS) password? 1.8 How do I change my Security Questions/Answers? 1.9 How to unlock my Network/ Workstation Account?
2 What is PSS? PSS (Password Self Service) allows you to reset your password on your Portal/ POS ID. If users have additional IDs like Network/ Workstation ID, UNIX (UDS) ID or GapClerity (Online CICS screens) ID, they will see an addtional option to reset/change password on the respective account. Currently PSS supports password change/reset for the Portal/ POS ID, Network/ Workstation ID, UNIX (UDS) ID and GapClerity (Online CICS screens) ID only. As per the Corporate Security Policies your password needs to be changed every 90 days or less. Step by Step Guidelines for resetting/ changing password using PSS is provided in the sections below. User ID s are referred by differnet names depending on your department. A Portal/ POS ID is also known as LDAP ID GAP Web ID Stores Portal ID GEMS ID (for employees only) A Network/ Workstation ID is also known as AD ID Workstation Logon ID Note Vendors and some Store Employees do not have a Network ID. For these BP s in the screens for PSS they will only be presented with the option to Verify and reset/change the password for Portal ID PSS (Password Self Service) allows you to set your security questions. We suggest setting your security questions as this is needed in case you need to recover your password. Step by Step Guidelines to setup your security questions is provided below. IF YOU HAVE QUESTIONS on the use of PSS Please contact your Help Desk. For all Non-US users, please contact your Local Help Desk. For US users, please call x For US Store users, please call For US GID DC users, please call x2244 or x For US DC users, please call x2400 or #60026 x2400 (internally).
3 What do I do if I forget my Portal/POS or Network/Workstation password? 1. If you don t have a second security question setup, you will not be able to use Forgot Password. You will get a pop-up when you login to GapWeb to remind you to set up these questions. TOP 2. To reset your forgotten password, click the Forgot your Password link on the login page. 3. Enter either your Portal/ POS ID or Network/ Workstation ID as the user id. 4. Answer both your security questions. Click Show Hint if you need hints. Answers are not casesensitive. For vendors and franchise users only: Instead of the security questions, vendors and franchise users will see a link to send the temporary password to their address. Once the link is clicked an containing a temporary password will be sent to their address on record. For vendors and franchise users only: 5. Enter the characters you see on the screen. If you have trouble reading the current set of characters, click Try another to generate a new set. For contractors only: After the above step, Contractors will have an additional step where they can select the User ID (i.e. Portal/ POS ID or Network/ Workstation ID) for which they would like to retrieve password.* (*Note This screen will only show up in case a user has similar ids on Portal and Active Directory. Generally contractors will have similar ids on both the directories.)
4 6. A temporary password is generated. 7. Log in to GapWeb with this new password. You will be asked to change this temporary password after you login. 8. Choose a new password that you will remember.
5 What do I do if my Portal/POS or Network/Workstation password has expired? 1. If your password has expired or in case you have received a new temporary password using the Password Self Service - Forgot Password tool, you will need to login to Portal.gap.com to change your expired password,. TOP a. Enter your UserID and password on Portal.gap.com b. Select Log In 2. You will be automatically directed to the Password Expiration screen in case your password has expired and needs to be reset. a. Enter your UserID and current password again along with the new password. b. Select Submit to change your password.
6 How do I change my Portal/POS password? 1. Once logged into Portal.gap.com, you can change your password at any time using the Password Self Service tool. 2. To access to the tool, click the dropdown under your name, select Change Password. Store Employees select Password Self Service within Store Portal to access the Password Self Service tool. Vendors (3 rd Parties, Suppliers) select Password Self Service within Vendor Portal to access the Password Self Service tool. GapWeb Portal: Store Portal/ Vendor Portal: TOP 3. A new window Verify Login will open. Users having both Portal/ POS ID and Network/ Workstation ID accounts will now have the option to verify their identity by entering either one of the two account credentials. a. Select the user directory i.e. Portal/ POS ID or Network / Workstation ID b. Based on the directory selection, UserID will automatically change to the corresponding user account c. Enter your current password for the user account selected (Note. Users having only Portal/ POS ID will not see the option to select Network/ Workstation ID) 4. From the Password Self Service Main Menu, select Change Password for Portal/ POS ID (Note.Users having only Portal/ POS ID will not see Change Password for Network/ Workstation ID option) 5. Enter your new password twice, and then click Submit.
7 How do I change my Network/Workstation password? 1. Network/ Workstation users can change their password online using the Password Self Service tool. The tool can be used to change password in case of any of the following events: o Account Lockout o Password Change o Password Expired If you have forgot your Network ID password, click the following url: and use Forgot Password. 2. Once logged into Portal.gap.com, you can change your password at any time using the Password Self Service tool. 3. To access to the tool, click the dropdown under your name, select Change Password. Store Employees select Password Self Service within Store Portal to access the Password Self Service tool. Vendors (3 rd Parties, Suppliers) select Password Self Service within Vendor Portal to access the Password Self Service tool. GapWeb Portal: Store Portal/ Vendor Portal: TOP 4. A new window Verify Login will open. Users having both Portal/ POS ID and Network/ Workstation ID accounts will now have the option to verify their identity by entering either one of the two account credentials. a. Select the user directory i.e. Portal/ POS ID or Network / Workstation ID b. Based on the directory selection, UserID will automatically change to the corresponding user account c. Enter your current password for the user account selected (Note. Users having only Portal/ POS ID will not see the option to select Network/ Workstation ID)
8 5. From the Password Self Service Main Menu, select Change Password for Network/ Workstation ID (Note.Users having only Portal/ POS ID will not see Change Password for Network/ Workstation ID option) 6. Enter your current password and new password twice, and then click Submit. Password Sync Portal/ POS ID Option: If this option is checked, the Portal/ POS account password will also be reset to the new Network/ Workstation password provided. Please remember to update your new password on all devices (mobile phones, computers, etc.) that access your Network/ Workstation account. In case you experience any issue setting up your new password on your device (mobile phones, computers, etc.) please wait up to 5mins for your new password change to reflect on all systems and then try again.
9 How do I change my GapClerity (Online CICS screens) password? 1. GapClerity (Online CICS screens) users can reset their password online using the Password Self Service tool. The tool can be used to reset password in case of any of the following events: Account Lockout Password Reset/ Forgot Password Password Expired GapWeb Portal: TOP 2. To access to the tool, click the dropdown under your name on GapWeb, and select Change Password. Store Employees select Password Self Service within Store Portal to access the Password Self Service tool. Store Portal/ Vendor Portal: Vendors (3 rd Parties, Suppliers) select Password Self Service within Vendor Portal to access the Password Self Service tool. 3. A new window Verify Login will open. Users having both Portal/ POS ID and Network/ Workstation ID accounts will now have the option to verify their identity by entering either one of the two account credentials. a. Select the user directory i.e. Portal/ POS ID or Network/ Workstation ID b. Based on the directory selection, UserID will automatically change to the corresponding user account c. Enter your current password for the account selected (Note. Users having only Portal/ POS ID will not see the option to select Network/ Workstation ID)
10 4. From the Password Self Service Main Menu, select Change Password for GapClerity (Online CISCS screens) User Id (Note.Users will only see this option if they have a valid GapClerity User Id) 5. Enter your new password twice, and then click Submit.
11 How do I change my Unix (UDS) password? 1. Unix (UDS) users can reset their password online using the Password Self Service tool. The tool can be used to reset password in case of any of the following events: Account Lockout Password Reset/ Forgot Password Password Expired 2. To access to the tool, click the dropdown under your name on GapWeb, and select Change Password. Store Employees select Password Self Service within Store Portal to access the Password Self Service tool. Vendors (3 rd Parties, Suppliers) select Password Self Service within Vendor Portal to access the Password Self Service tool. 3. A new window Verify Login will open. Users having both Portal/ POS ID and Network/ Workstation ID accounts will now have the option to verify their identity by entering either one of the two account credentials. a. Select the user directory i.e. Portal/ POS ID or Network/ Workstation ID b. Based on the directory selection, UserID will automatically change to the corresponding user account c. Enter your current password for the account selected GapWeb Portal: Store Portal/ Vendor Portal: TOP (Note. Users having only Portal/ POS ID will not see the option to select Network/ Workstation ID)
12 4. From the Password Self Service Main Menu, select Change Password for Unix (UDS) ID User Id (Note.Users will only see this option if they have a valid Unix(UDS) User Id) 5. Enter your new password twice, and then click Submit.
13 How do I change my Security Questions/Answers? 1. You need to access the Password Self Service tool to change the Security Questions and Answers. 2. To access to the tool, click the dropdown under your name, select Change Password. Store Employees select Password Self Service within Store Portal to access the Password Self Service tool. Vendors (3 rd Parties, Suppliers) select Password Self Service within Vendor Portal to access the Password Self Service tool. GapWeb Portal: Store Portal/ Vendor Portal: TOP 3. A new window Verify Login will open. Users having both Portal/ POS ID and Network/ Workstation ID accounts will now have the option to verify their identity by entering either one of the two account credentials. d. Select the user directory i.e. Portal/ POS ID or Network/ Workstation ID e. Based on the directory selection, UserID will automatically change to the corresponding user account f. Enter your current password for the account selected (Note. Users having only Portal/ POS ID will not see the option to select Network/ Workstation ID) 4. From the Password Self Service Main Menu, select Change Security Questions and Answers.
14 5. Select your questions from the drop down list and provide your answers and hints. The second Security Question is required for using the Forgot Your Password service. 6. Some tips for choosing questions and answers: Do not choose answers that others may easily guess. Do not provide a hint that gives away your answer. Answers must be at least 6 characters (Choose another question if you cannot choose an answer longer than 6 characters)
15 How to unlock my Network/ Workstation Account? 1. To unlock your Network/Workstation account, click the Forgot your Password link on the Gapweb login page ( TOP In case you are locked out and cannot access your workstation, please use your mobile device or a nearby workstations and navigate to GapWeb ( and use the Forgot your Password link to unlock your Network/Workstation account. Note.: Users must have both the second security questions setup to use the account unlock feature. 2. Enter your Network/ Workstation ID as the user id. 3. Answer both your security questions. Click Show Hint if you need hints. Answers are not casesensitive. 4. Enter the characters you see on the screen. If you have trouble reading the current set of characters, click Try another to generate a new set. For contractors only: After the above step, Contractors will have an additional step where they can select the User ID (i.e. Portal/ POS ID or Network/ Workstation ID) for which they would like to retrieve password.* (*Note This screen will only show up in case a user has similar ids on Portal and Active Directory. Generally contractors will have similar ids on both the directories.)
16 5. Press Unlock Account button to unlock your locked Network/Workstation account. (*Note In case you are a contractor and if you have chosen Network/ Workstation ID in the previous screen and if it is locked then only you will see the unlock screen). 6. Press Close button to continue with your old password if you remember. In case, you wish to reset your password, please press Reset Password button. Please continue with steps 8,9,10 below for reset password option. 7. A temporary password is generated. 8. Log in to GapWeb ( with this new password. You will be asked to change this temporary password after you login. 9. Choose a new password that you will remember.
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