Customer Service Representatives
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1 Customer Service Representatives ( ) Customer Service Representative, Account Manager, Client Services Representative, Account Representative 77, Online Advertised Vacancies (August 2014) 3,641 Change in Vacancies (August, ) 36.1% Customer Service Representatives $8.64 $9.18 $19 $11.31 $14.59 $18.89 $ ,929 Growth 593 2, % Replacement 1,741 High school diploma or equivalent Short term on thejob training Speaking Service Orientation Psychology Therapy and Counseling Education and Training Clerical Source: O*Net Online Note: Data for United States 67.8* 32.2* Insurance Carriers and Related Activities Credit Intermediation and Related Activities *Gender data above is at the 5 digit SOC level Hospitals
2 Computer User Support Specialists ( ) Information Technology Specialist ( Specialist), Support Specialist, Computer Technician, Computer Support Specialist 19, Online Advertised Vacancies (August 2014) 1,632 Change in Vacancies (August, ) 29.1% Computer User Support Specialists $12.28 $15.57 $20.17 $26.40 $ ,747 Growth % Replacement 476 Some college, no degree Moderate term onthe job training Speaking Writing Clerical Telecommunications Source: O*Net Online Note: Data for United States Merchant Wholesalers, Durable Goods
3 Software Developers, Applications ( ) Software Engineer, Application Integration Engineer, Programmer Analyst, Software Development Engineer 14, Online Advertised Vacancies (August 2014) 1,817 Change in Vacancies (August, ) 33.7% $29.87 $24.18 Software Developers, Applications $45.80 $36.81 $ ,400 Growth % Replacement 106 Complex Problem Solving Programming Systems Analysis Judgment and Decision Making Systems Evaluation Engineering and Technology Education and Training Source: O*Net Online Note: Data for United States Public Administration Publishing Industries (except Internet) Merchant Wholesalers, Durable Goods
4 Computer Systems Analysts ( ) Systems Analyst, Programmer Analyst, Business Systems Analyst, Computer Systems Analyst 14, Online Advertised Vacancies (August 2014) 2,220 Change in Vacancies (August, ) 34.5% $30.56 $24.46 Computer Systems Analysts $44.90 $36.69 $ ,495 Growth % Replacement 228 Speaking Systems Analysis Education and Training Administration and Management Source: O*Net Online Note: Data for United States 30.9% 69.1% Insurance Carriers and Related Activities Transportation Equipment Manufacturing
5 Network and Computer Systems Administrators ( ) Systems Administrator, Network Administrator, Network Engineer, Information Technology Specialist ( Specialist) 10, Online Advertised Vacancies (August 2014) 1,196 Change in Vacancies (August, ) 17.9% Network and Computer Systems Administrators $21.62 $27.10 $34.16 $42.25 $ ,788 Growth % Replacement 136 Systems Analysis Monitoring Complex Problem Solving Telecommunications Clerical Administration and Management Source: O*Net Online Note: Data for United States 25.0% 75.0% Credit Intermediation and Related Activities
6 Software Developers, Systems Software ( ) Software Engineer, Software Developer, Systems Engineer, Network Engineer 9, Online Advertised Vacancies (August 2014) 424 Change in Vacancies (August, ) 27.3% $33.45 $27.62 Software Developers, Systems Software $51.47 $41.54 $ ,418 Growth % Replacement 68 Speaking Complex Problem Solving Engineering and Technology Design Telecommunications Source: O*Net Online Note: Data for United States Computer and Electronic Product Manufacturing Publishing Industries (except Internet)
7 Computer Programmers ( ) Programmer Analyst, Programmer, Analyst Programmer, Computer Programmer 7, Online Advertised Vacancies (August 2014) 632 Change in Vacancies (August, ) -7.6% Computer Programmers $19.91 $26.14 $32.62 $39.98 $ Growth % Replacement 245 Programming Complex Problem Solving Administration and Management Source: O*Net Online Note: Data for United States 22.5% 77.5% Merchant Wholesalers, Durable Goods Publishing Industries (except Internet)
8 Computer and Information Systems Managers ( ) Information Technology Manager ( Manager), Information Technology Director ( Director), Information Systems Director (IS Director), Data Processing Manager 7, Online Advertised Vacancies (August 2014) 411 Change in Vacancies (August, ) 11.7% $32.28 $39.21 Computer and Information Systems Managers $58.38 $47.77 $ Growth % Replacement years or more Writing Monitoring Administration and Management Source: O*Net Online Note: Data for United States 26.8* 73.2* Public Administration *Gender data above is at the 5 digit SOC level Transportation Equipment Manufacturing
9 Telecommunications Equipment Installers and Repairers, Except Line Installers ( ) Central Office Technician, Install / Repair Technician, Service Technician, Installer 5, Online Advertised Vacancies (August 2014) 378 Change in Vacancies (August, ) -7.6% Telecommunications Equipment Installers and Repairers, Except Line Installers $14.40 $18.53 $22.50 $31.53 $ Growth % Replacement 86 Postsecondary nondegree award Moderate term onthe job training Operation Monitoring Troubleshooting Quality Control Analysis Telecommunications Specialty Trade Contractors Telecommunications Mechanical Education and Training Source: O*Net Online Note: Data for United States 5.8* 94.2* Merchant Wholesalers, Durable Goods *Gender data above is at the 5 digit SOC level
10 Database Administrators ( ) Database Administrator (DBA), Database Analyst, Database Administration Manager, Database Coordinator 2, Online Advertised Vacancies (August 2014) 337 Change in Vacancies (August, ) -9.2% Database Administrators $20.25 $27.12 $35.76 $44.66 $ Growth % Replacement 42 Less than 5 years Monitoring Complex Problem Solving Clerical Source: O*Net Online Note: Data for United States 36.6% 63.4% Credit Intermediation and Related Activities Publishing Industries (except Internet)
11 Web Developers ( ) Webmaster, Web Designer, Web Developer 2, Online Advertised Vacancies (August 2014) 1,236 Change in Vacancies (August, ) -0.4% Web Developers $13.63 $18.83 $26.29 $33.88 $ Growth % Replacement 79 Associate's degree Programming Operations Analysis Education and Training Clerical Source: O*Net Online Note: Data for United States Internet Service Providers, Web Search Portals, and Data Processing Services Clothing and Clothing Accessories Stores
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21 - MINING. 42 0.87% 221 Utilities 42 0.87% 6,152 0.68 23 - CONSTRUCTION
Total of State, Local Government and Private Sector 11 - AGRICULTURE, FORESTRY, FISHING & HUNTING 21 - MINING 4,824 71 1.47% 111 Crop Production 24 0.50% 2,754 0.87 112 Animal Production 35 0.73% 5,402
2. O*Net SOC Code 31-9092.00 31-1011.00 31-1014.00 31-1015.00 39-9021.00 39-9041.00 31-1013.00 43-6013.00
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