Call analytics, display boards and voice recording

Transcription

1 Call analytics, display boards and voice recording Completely integrated live statistics, voice recording and call management information in a single product, accessible from anywhere through any standard web browser Thousands of successful installations across IP Office, ACM, BCM and Meridian Fully scalable products, from single sites to hundreds of sites across many countries Unlimited fully-customisable display boards with open integration for third-party apps A user playing back a call recording through TIM Enterprise s dashboard interface through a standard web browser An example of a live display board showing up-to-the-minute call stats for a specific department What s different about our products? Our products are suitable for every type and size of organisation, ranging from those with just a few extensions, up to global infrastructures that encompass thousands of users across multiple territories. They re built from the ground up on a unique open web framework, meaning they can be deployed instantly, they fit easily into an existing network, and they are available from practically anywhere on any device, from a desktop computer to a mobile phone.

2 Live display boards What are they? Our unique, live statistics engine processes all call data output from your PBX(s) to allow you to design live screens and customise each panel to the specific requirements of each user, team or site. Every time a user makes, receives or transfers a call, the data is run through over a hundred mathematical formulae and stored. By performing the grunt work in this way, at the time of processing, statistics can be produced ondemand, within milliseconds. This up-to-the-second call information can be displayed on a plasma screen by using a simple, intuitive on-screen designer - all through a standard web browser. Access your stats from anywhere! You don t even need to be in the office to see this valuable, live information. Whilst most of the time you ll access this rich call information through a browser on your desktop, the in-built, secure, web server included in our products allows the very same data to be shown on your Smartphone or Blackberry browser when you re out and about. And you can integrate all of the live data with 3rdparty systems, using the products fully open standards interfaces such as XML, JSON and HTML. So now you can merge sales figures, targets, and other critical business information right alongside your call statistics.

3 Fully-integrated voice recording It s magic! Our call recording proposition is unique. Combining an award-winning call logging platform with a cutting-edge hardware device - the Magic Box - that passively intercepts your phone lines, monitoring and recording all calls to and from your organisation, either single or multi-site. How does it work? The form factor of a Magic Box is the same as a standard DVD drive so it s easy to incorporate into existing hardware, or with the 19 rack mounting kit, three Magic Box units can fit side-by-side into 1U of rack space. Calls are compressed in stereo (each side occupying their own channel) and securely encrypted using a 256-bit key AES algorithm. By integrating the Magic Box technology directly into our products, the end result is an unprecedented ability to listen to the actual audio of any phone call in any standard call logging report. Using the standard web browser interface of the call logger, limited by web logins, users can be restricted to access only the information and recordings related to their own part of the business. So now, with appropriate access, wherever a user sees an individual call anywhere throughout the entire call logging system, they can click on the speech bubble icon alongside the call... and listen to it! USB connections are mounted both front and rear for easy installation into a PC chassis. The forward-facing ISDN connections ensure installation doesn t affect existing cabinet wiring. The device connects to the host using high-speed USB 2.0 and one host can serve four Magic Boxes. Capacity is limited only by the amount of hard disk storage available. This solution also enables single-click searching on any combination of the usual call details such as date & time, dialled number, caller ID, but in addition - and uniquely, compared to most other call recording systems - you can search for calls made or received by individual users! Searching for a call is a simple affair. When you find it, just click to play, add a note to the call, and even find other calls that are associated with it.

4 Standard features What do you get? Runs as a Windows service All our products run as a windows service with an in-built web-server as standard so you do not need to mess around with external products including IIS. Unlimited display boards If you want a display board to show you what a particular team is doing, just create one. Use one of our standard templates or make your own. Unlimited web access It doesn t matter how many people require access to the data or where they want access to, you simply add users and allow them to see what you want them to see. Customisable web content Why should be dictate how your information is displayed on screen to your client simply tick on the fields you d like displayed and drag to whatever position you d like it displayed in. Compatible with all web browsers including Microsoft Internet Explorer, Mozilla Firefox, Google's Chrome and Apple's Safari. Fully integrated call recording option Simply add one or more magic boxes to get a fullyintegrated, securely encrypted call recorder. Full historic call stats Get complete historic stats for all lines and users on your system with intuitive easy to use reports accessible via any web browser. Clickable headers Included as standard in all web reports to allow for easy sorting of data. Ad-hoc & scheduled reports Run reports when you want or schedule for delivery via web, PDF, Excel, CSV or XML. Open web standards compliant 3rd party integration is easy as our products are built on open web standards so you can easily merge information from other back office systems. Getting your call data Whether collecting data from a single PBX, multiple PBXs in different countries, or a large PBX hosting several sites, collecting call data is easy. Here are just a few of the popular methods we can use to source the data from your IP Office, ACM, BCM or Meridian PBX:? TCP Raw TCP Sockets Both inbound (daemon) and outbound (client) socket connection methods.? FTP File Transfer Protocol (FTP) batch transfers from billing providers, or large PBXs, can sink or send data to TIM.? DSN Connect directly to a database, and periodically retrieve new call records.? File Process data directly from a file, via another method such as a serial connection, or directly from the PBX? Custom or non-standard interfaces A completely open scripting facility can instantiate third-party objects to retrieve data in a fully customisable way.

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