Terms & Conditions Avis Europe

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1 Terms & Conditions Avis Europe All rentals are based on 24 hour periods, a full day is charged for any portion of a day that the vehicle is used. Rentals always include a liability insurance. Additional insurances are available upon request In most locations Avis offers a wide range of extras, e.g.: child seats, mobile GPS, winter equipment, ski racks, prepaid gas option ( PGO ) and more. Additional fees apply. Please find some general T&C below. For more information please see country details, or contact Avis. Additional Driver Is accepted in all Avis countries. Add. drivers have to present their own valid drivers license. Additional fees and surcharges may apply. Age The minimum rental age is 21 years. In some countries the minimum age is 18 years for defined car groups. A Young Driver Surcharge may apply up to 25 years. Please see country details, or contact Avis. Cross Border Rentals Restrictions may apply, especially into Eastern European countries. Please contact Avis. Delivery & Collection & Out of hour rentals Available in all destination countries. Please create reservations on request status only. Location will inform about availability and costs when returning the reservation. Drivers Licence Driver must hold the drivers license at least for 12 months. Gas Avis recommends to return the car with a full tank of gas to avoid refuelling fees. Please ask for the prepaid gas option, which allows to return the car hasslefree without refuelling. One Way Rental Domestic one way rentals are allowed. Fee may apply. For international one ways please contact Avis. Special Equipment Depending on destination, the following special equipment is available: mobile GPS, child seats, snow chains, winter tires, ski racks, roof racks, ski boxes and more. For more details and charges please see country sheets or contact Avis. Insurance Avis offers a choice of insurances, e.g. (CDW) Collision Damage Waiver, ( TP ) Theft Protection,

2 (PAI) Passenger Accident Insurace. Save money by choosing an insurance package like (SCDW ) Super CDW and (SPAI) Super PAI. More information available at the Avis Desk.

3 Austria Additional Driver Age Breakdown CDW Car Availability Car Telephones A charge of per day (charged for 10 days max.) will apply for all drivers under the age of 25 years. A charge of 7.27 (including VAT) per day will apply for every additional driver (max. 10 days). MINIMUM AGE 19 YEARS FOR GROUPS A MINIMUM AGE 21 YEARS FOR GROUPS B/C/D/E/F/K/L/M/N/O/P MINIMUM AGE 25 YEARS FOR GROUPS G/H/I/J SEE YOUNG DRIVER SURCHARGE SECTION PROCEDURES ADVISED AT CHECKOUT. BASIC COVER (TAXABLE) INCLUDES REDUCTION OF CUSTOMERS LIABILITY FOR ANY DAMAGE TO THE AVIS VEHICLE OR PARTS OF IT AND THEFT OF THE AVIS VEHICLE OR PARTS OF IT REDUCES CUSTOMER LIABILITY (INCL. VAT) ON CAR GROUP P TO EUR ; CAR GROUPS A, B, C AND K TO EUR ; CAR GROUPS D, E, F, G, H, L AND M TO EUR ; CAR GROUPS I, J, N AND O TO EUR THE BASIC COVER IS INCLUDED IN THE MAJORITY OF RATES (NOT FOR VAN RENTALS). ADDITIONALLY VAN RENTALS (GRP P) INCLUDE A NON WAIVALBE EXCESS OF EUR FOR INTERIOR DAMAGES AND FOR DAMAGES RESULTING FROM NEGLEGANCE OF LIMITATIONS OF HEIGTH AND/OR WIDTH (GARAGES, TUNNELS, ETC.) SUPER COVER INCLUDES REDUCTION OF CUSTOMERS LIABILITY FOR ANY DAMAGE TO THE AVIS VEHICLE OR PARTS OF IT AND THEFT OF THE AVIS VEHICLE OR PARTS OF IT TO EUR 0.00 FOR ALL CAR GROUPS EXCEPT FOR GROUP P (NWE EUR ) THE PRICE FOR THE SUPER COVER IS AN ADDITIONAL CHARGE OF EUR TO EUR (INCL. VAT) ON TOP OF THE BASIC PACKAGE (DEPENDS ON THE CAR GROUP) IF NO COVER IS INCLUDED IN THE RATE AND THE CUSTOMER DOES NOT PAY FOR IT AT THE CAR PICK UP THE CUSTOMER WILL BE HELD RESPONSIBLE FOR UP TO THE FULL VALUE OF THE RENTAL CAR IN CASE OF DAMAGE OR THEFT. THE REDUCTION OF THE NON WAIVABLE EXCESS WILL BE VOID IF DAMAGE OR THEFT ARE CAUSED INTENTIONALLY OR GROSSLY NEGLIGENT. AVAILABLE IN ALL CITIES GROUPS A,B,C,D,E,F,G,I,K,M AVAILABLE IN ALL CITIES ON REQUEST ONLY GROUPS H,J,L,N,O & P NOT AVAILABLE Chauffeur Drive Conditions Special Conditions CHARGES FROM AND RETURN TO CH/DR GARAGE Additional Services/Rates TRANSFER AIRPORT CITY/OR AIRPORT SALOON EUR EXECUTIVE EUR LIMOUSINE EUR RATES FOR TRANSFERS/TOURS ON REQUEST

4 INFORMATIONS REQUESTED FOR TOUR RATES: NAME/PHONE NUMBER ARRIVAL DATE/TIME/FLIGHT NUMBER ARRIVAL LOCATION DURATION OF TOUR PLACES/COUNTRIES TO BE VISITED LANGUAGE SPOKEN BY DRIVER METHOD OF PAYMENT Additional Surcharges CHARGE FOR FERRIES, DOCUMENTATION AND SPECIAL INSURANCE ARE ADDITIONAL OVERTIME Chauffeurs Subsistance WITHIN COUNTRY: PER NIGHT (OVERNIGHT) ON REQUEST OUTSIDE COUNTRY: PER NIGHT (OVERNIGHT) ON REQUEST Tax 10 % EXCLUDED Cross Border Rentals Service Availability VIENNA, SALZBURG, INNSBRUCK Reservations To AVIS RENT A CAR LAAER BERG STRASSE VIENNA E MAIL: IN GENERAL IT IS NOT ALLOWED TO DRIVE INTO FOLLOWING EASTERN EUROPEAN COUNTRIES WITH VEHICLES RENTED FROM AVIS AUSTRIA BULGARIA, ROMANIA, BELARUS, ESTONIA, LATVIA, LITHUANIA, RUSSIA, UKRAINE, BOSNIA HERZEGOVINA,SERBIA, MONTENEGRO, KOSOVO, ALBANIA MACEDONIA, MOLDOVA, GREECE ACCORDING TO THE SPECIAL TRAVEL EAST PROCEDURE OF AVIS AUSTRIA IT IS ALLOWED TO RENT AUSTRIAN CARS (EXCEPT GROUP J) INTO THE FOLLOWING COUNTRIES:CZECH REPUBLIC, SLOVAKIA, HUNGARY, SLOVENIA, CROATIA AND POLAND BUT NO CAR RETURN IS ALLOWED IN POLAND AND CROATIA (EXCEPT ZAGREB). IF CUSTOMER DOES DRIVE INTO ABOVE MENTIONED COUNTRIES, THE ORIGINAL RENTAL AGREEMENT MUST SHOW THE AUTHORIZATION STAMP AND CUSTOMER HAS TO ACCEPT FOLLOWING CONDITIONS: PURCHASE OF BASIC COVER PAYMENT OF A SECURITY SURCHARGE OF EUR 7.27/RENTAL DAY, INCL VAT (MAX ) THE CAR HAS TO BE PARKED AT A GARAGE WITH SECURITY PATROLS USE OF ANY SECURITY SYSTEM AVAILABLE KEYS MUST NOT BE HANDED OVER TO THIRD PERSONS GROUP J IS NOT PERMITTED TO LEAVE AUSTRIA TO THE ABOVE MENTIONED OUNTRIES IT IS PERMITTED TO DRIVE TO ITALY WITH MERCEDES VEHICLES Currency Information EUR EURO CURRENCY RESTRICTIONS NONE Delivery & Collection Drivers Licence ON REQUEST. WITHIN CITY LIMITS AND OPENING HOURS EUR INCL. 20% VAT. OUTSIDE OFFICE HOURS AND CITY LIMITS EUR 1.20 INCL. 20% VAT PER KILOMETER; MINIMUM EUR INCL. 20% VAT FOR ALL GROUPS, RENTER AND DRIVER MUST HAVE HELD A VALID DRIVERS LICENCE FOR MINIMUM ONE YEAR.

5 Fleet Comment INTERNATIONAL DRIVING PERMIT REQUIRED FOR NON ROMAN ALPHABET LICENCES. CAR CATEGORIES (SMALL, MEDIUM, LARGE): SMALL MEDIUM LARGE SPECIAL VAN GRP A MANUAL/ECONOMY (3DR/5DR) GRP B MANUAL/COMPACT GRP C AUTOMATIC/COMPACT GRP K MANUAL/COMPACT STATION WAGON GRP D MANUAL/INTERMEDIATE GRP E MANUAL/STANDARD GRP G MANUAL/EXECUTIVE GRP H MANUAL/EXECUTIVE GRP L MANUAL/INTERMEDIATE WAGON GRP M MANUAL/STANDARD WAGON GRP N MANUAL/PEOPLE CARRIER (7 SEATER) GRP O MANUAL/PASSENGER VAN (9 SEATER) GRP F MANUAL/ALL WHEEL DRIVE GRP J AUTOMATIC/LUXURY ALL WHEEL DRIVE NO GUARANTEE FOR MAKE/MODEL GRP P RENAULT MASTER L3H2 BOX LENGTH= 5899 MM WIDTH = 2359 MM HEIGHT= 2721 MM MAX. WEIGHT = 3500 KG IN ALL AVIS RENTAL CARS SMOKING IS INTERDICTED (MARKED BY NON SMOKING STICKERS) Gas REFUELLING CHARGE A FUEL SERVICE CHARGE OF EUR (INCL VAT) WILL APPLY IN ADDITION TO THE REAL AND OFFICIAL GAS PRICE PUBLISHED BY THE MINISTRY OF ECONOMIC (WITHOUT ANY SERVICE FEE) FOR THE MISSING FUEL IN THE CAR. FOR PREPAID FUEL, NO SERVICE FEE WILL BE CHARGED. BUT NO REFUND OF THE PREPAID AMOUNT. Insurance Tables Current CURRENCY EUR THE SUPER COVER WILL REDUCE THE LIABILITY TO EUR 0, FOR ALL CAR GROUPS APART FROM GROUP P WHERE IT IS REDUCED TO EUR ! THE REDUCTION OF THE NON WAIVABLE EXCESS WILL BE VOID IF DAMAGE OR THEFT ARE CAUSED INTENTIONALLY OR GROSSLY NEGLIGENT. COST FOR SUPERCOVER: GROUP P: EUR PER DAY GROUPS A/B/C/K: EUR PER DAY GROUPS D/E/F/G/H/L: EUR PER DAY GROUP M: EUR PER DAY GROUPS I/J/N/O: EUR PER DAY Current Insurance Table Car Grp CDW/day TP/day Group PAI Super PAI Customer liability (No CDW or TP) Non waivaible excess A N/A 5.00 FULL VALUE B N/A 5.00 FULL VALUE C N/A 5.00 FULL VALUE D N/A 5.00 FULL VALUE E N/A 5.00 FULL VALUE F N/A 5.00 FULL VALUE G N/A 5.00 FULL VALUE H N/A 5.00 FULL VALUE I N/A 5.00 FULL VALUE J N/A 5.00 FULL VALUE K N/A 5.00 FULL VALUE L N/A 5.00 FULL VALUE M N/A 5.00 FULL VALUE N N/A 5.00 FULL VALUE O N/A 5.00 FULL VALUE P N/A 5.00 FULL VALUE

6 Meet late arrival Method of Payment ALL MEET LATE ARRIVAL ON REQUEST ONLY. A CHARGE OF EUR WILL APPLY FOR RESERVATIONS OUT OF OFFICE HOURS. A CHARGE OF EUR WILL APPLY FOR ALL RENTALS WHICH ARE PROCESSED OUT OF OPENING HOURS WHEN RESERVATION WAS SCHEDULED BEFORE CLOSING TIME IRRESPECTIVE OF THE REASON FOR THE DELAYED PICK UP. ACCEPTED AVIS HONOURED CREDIT/CHARGE CARDS AMEX, DINERS, EUROCARD, MASTERCARD, DISCOVER CARD AND VISA CARD(EXCEPT VISA/MASTERCARD ELECTRON CARDS). 1.ALL CAR GROUPS WITH THE EXCEPTION OF HIGHER GROUP CARS (SEE SECTION 3 RENTER WITH OR WITHOUT A CORPORATE AWD NUMBER COUNTRY EXCEPTIONS 1 AVIS ISSUED CHARGE CARD OR 1 ACTO OR 1 FULL CREDIT VOUCHER OR 1 FIXED VALUE VOUCHER PLUS 1 AVIS HONOURED CREDIT/CHARGE CARD OR 1 AVIS HONOURED CREDIT OR CHARGE CARD IF THE PRESENTED CREDIT/CHARGE CARD CAN NOT GUARANTEE THE REQUIRED LIABILITY FOR THE RENTED CAR AVIS WILL ASK FOR AN ADDITIONAL CREDITCARD WHICH HAS TO BE VISA GOLD, MASTERCARD GOLD, AMERICAN EXPRESS OR DINERS CLUB. 2.HIGHER GROUP CARS (SEE SECTION 3) RENTER WITH A CORPORATE AWD NUMBER COUNTRY EXCEPTIONS 1 AVIS ISSUED CHARGE CARD OR 1 ACTO OR 1 FULL CREDIT VOUCHER OR 1 FIXED VALUE VOUCHER AND 2 AVIS HONOURED CREDIT/CHARGE CARDS OR 1 AVIS HONOURED CREDIT OR CHARGE CARD RENTER WITHOUT A CORPORATE AWD NUMBER 1 AVIS ISSUED CHARGE CARD PERSONAL 1 FULL CREDIT VOUCHER OR 1 FIXED VALUE VOUCHER AND 2 AVIS HONOURED CREDIT/CHARGE CARD, OR 2 AVIS HONOURED CREDIT/CHARGE CARDS ONE OF WHICH MUST BE EITHER AMEXCO OR DINERS CLUB 3.HIGHER GROUP CARS G/H/I/J 4. CASH RENTALS ONLY PERMITTED FOR CAR GROUPS A ON DECISION OF STATION MANAGER. Motor Liability Insurance NWE THIRD PARTY LIABILITY. COVERAGE FOR PROPERTY DAMAGE UP TO EUR 10.0 MILLION. THE BASIC COVER WILL REDUCE THE NON WAIVABLE EXCESS (INCL. VAT) FOR CAR GROUPS: P TO EUR , A, B, C AND K TO EUR , D, E, F, G, H, L AND M TO EUR I, J, N AND O TO EUR THE SUPER COVER WILL REDUCE THE NON WAIVABLE EXCESS TO EUR 0, FOR ALL CAR GROUPS APART FROM GROUP P WHERE THE NON WAIVEABLE EXCESS IS REDUCED TO EUR IF NO COVER IS INCLUDED IN THE RATE AND THE CUSTOMER DOES NOT PAY FOR IT AT THE CAR PICK UP, THE CUSTOMER WILL BE HELD RESPONSIBLE FOR UP TO THE FULL VALUE OF THE RENTAL CAR IN CASE OF DAMAGE OR THEFT. THE REDUCTION OF THE NON WAIVABLE EXCESS WILL BE VOID IF DAMAGE OR THEFT ARE CAUSED INTENTIONALLY OR GROSSLY NEGLIGENT.

7 One Way WITHIN COUNTRY NO ONE WAY FEE BETWEEN AVIS CITIES IN AUSTRIA FOR ALL CAR GROUPS APART FROM GROUP P. FOR VANS EUR ARE CHARGED FOR ONE WAYS WITHIN THE COUNTRY OUTSIDE COUNTRY THE ONE WAY FEE IS QUOTED AT TIME OF RESERVATION. NO ONE WAY RENTALS ARE ALLOWED TO: FINLAND, NORWAY (EXCEPT OSLO), NORTHERN SWEDEN ALL ISLANDS (E.G. SICILY, SARDINIA, CORSICA, CYPRUS, BALEARIC AND CANARY ISLANDS, AZORES, MADEIRA, IRELAND, GREAT BRITAIN EXCEPT LONDON) IN GENERAL IT IS NOT ALLOWED TO DRIVE INTO FOLLOWING EASTERN EUROPEAN COUNTRIES WITH VEHICLES RENTED FROM AVIS AUSTRIA BULGARIA, ROMANIA, BELARUS, ESTONIA, LATVIA, LITHUANIA, RUSSIA,UKRAINE,BOSNIA HERZEGOVINA,SERBIA, MONTENEGRO, COSOVA, ALBANIA, MACEDONIA, MOLDOVA, GREECE ACCORDING TO THE SPECIAL TRAVEL EAST PROCEDURE OF AVIS AUSTRIA IT IS ALLOWED TO RENT AUSTRIAN CARS INTO THE FOLLOWING COUNTRIES: CZECH REPUBLIC, SLOVAKIA, HUNGARY, SLOVENIA,POLAND, CROATIA, BUT NO CAR RETURN IS ALLOWED IN POLAND AND CROATIA (EXCEPT ZAGREB). IF CUSTOMER DOES DRIVE INTO ABOVE MENTIONED COUNTRIES, THE ORIGINAL RENTAL AGREEMENT MUST SHOW THE AUTHORIZATION STAMP AND CUSTOMER HAS TO ACCEPT FOLLOWING CONDITIONS: PURCHASE OF BASIC COVER PAYMENT OF A SECURITY SURCHARGE OF EUR 7.27/RENTAL DAY, INCL VAT(MAX EUR 72.70) THE CAR HAS TO BE PARKED AT A GARAGE WITH SECURITY PATROLS USE OF ANY SECURITY SYSTEM AVAILABLE KEYS MUST NOT BE HANDED OVER TO THIRD PERSONS GROUP J IS NOT PERMITTED TO ENTER ANY OF THE ABOVE MENTIONED COUTRIES IT IS PERMITTED TO DRIVE TO ITALY WITH MERCEDES VEHICLES NO ONEWAY RENTALS OUTSIDE COUNTRY ALLOWED FOR VANS (GRP P ) PAI AT AN ADDITIONAL CHARGE OF EUR 4.13 PER DAY (TAXABLE) COVERAGE: EUR FOR A CASE OF DEATH OR PERMANENT INVALIDITY EUR COSTS OF EMERGENCY MEDICAL TREATEMENT ACTUAL COSTS OF MEDICAL ASSISTANCE AND AMBULANCE SERVICE EUR FOR PERSONAL ARTICLES AND LUGGAGE (EUR 350/ARTICLE) EUR 500 FOR UNFORESEEABLE EXPENSES SUCH AS TRAVEL AND ACCOMMODATION COSTS EUR 500 FOR REPLACING KEYS AND CHANGING LOCKS Pre payment Special Equipment MINIMUM EUR ALL CARS EQUIPPED WITH WINTER TYRES FROM NOVEMBER 1ST TO APRIL 15TH WITH A CHARGE OF EUR 4.00 PER DAY (MAX. 14 DAYS) ALL OTHER SPECIAL EQUIPMENT CAN BE RESERVED IN WIZARD ON COUNTER PRODUCTS SCREEN ONE WAY RENTALS OF SPECIAL EQUIPMENT: INTERNATIONAL ONE WAY RENTALS PERMITTED: A ONE WAY FEE OF EUR PER PIECE APPLYS. :SKI RACK: AUTOMATIC CONFIRMATION; NOTICE AT RESERVATION REQUIRED EUR PER RENTAL MISSING PART PENALTY EUR :CHAINS: AUTOMATIC CONFIRMATION; NOTICE AT RESERVATION REQUIRED

8 EUR PER RENTAL MISSING CHAIN PENALTY EUR :BABY SEAT: (BBS) 0 8 MONTHS AUTOMATIC CONFIRMATION; NOTICE AT RESERVATION REQUIRED EUR PER RENTAL MISSING PART PENALTY EUR :CHILD SAFETY SEAT: (CSS) 1 4 YEARS AUTOMATIC CONFIRMATION; NOTICE AT RESERVATION REQUIRED EUR PER RENTAL MISSING PART PENALTY EUR :LARGE CHILD SAFETY SEAT: (SSS) 4 6 YEARS AUTOMATIC CONFIRMATION; NOTICE AT RESERVATION REQUIRED EUR PER RENTAL MISSING PART PENALTY EUR :CHILD BOOSTER SEAT: (CBS) 6 12 YEARS AUTOMATIC CONFIRMATION; NOTICE AT RESERVATION REQUIRED EUR 9.90 PER RENTAL MISSING PART PENALTY EUR 8.25 :GPS: MOBILE GPS (TOMTOM) NAVIGATION UNITS AVAILABLE FOR ALL CAR GROUPS TO RESERVE ENTER /GPS IN THE REMARKS FIELD GPS NAVIGATION ON AUTOMATIC CONFIRMATION AT THE FOLLOWING STATIONS: GRAZ AIRPORT (GRZ) GRAZ DOWNTOWN (GZI) INNSBRUCK AIRPORT (INN) INNSBRUCK DOWNTOWN (INI) KLAGENFURT AIRPORT (KLU) KLAGENFURT DOWNTOWN (KGE) LINZ AIRPORT (LNZ) LINZ DOWNTOWN (LN1) SALZBURG AIRPORT (SZG) SALZBURG DOWNTOWN (SZ7) VIENNA AIRPORT (VIE) VIENNA DOWNTOWN (VK5) VIENNA DT WIENERBERG (VI2) RENTAL CONDITIONS/RATES EXCL VAT: RATES VARY ACCORDING TO LENGTH OF RENTAL. DAILY RATE: EUR 11 PER DAY WEEKLY RATE: EUR 55, ADDITIONAL DAYS EUR 11 PER DAY MONTHLY RATE: EUR 110 PER MONTH IN CASE OF THEFT OR DAMAGE FOLLOWING COSTS EXCL TAX WILL APPLY: GPS UNIT: EURO 165 WINDSCREEN MOUNT: EURO 39 IN CAR CHARGER: EURO 20 MAINS CHARGER: EURO 30 CARRY CASE: EURO 50 ACCEPTED METHOD OF PAYMENT FOR GPS SYSTEMS: CHARGED DIRECTLY ON THE RENTAL AGREEMENT. NO GPS RENTAL W/O CAR RENTAL Surcharges AMENDED RETURN FEE EUR WILL APPLY FOR ALL CUSTOMERS WHO RETURN THEIR RENTED CAR TO A LOCATION OTHER THAN THAT SPECIFIED AT RENTAL CHECK OUT CHARGE IS SUBJECT TO TAX. EUR WILL APPLY FOR ALL CUSTOMERS WHO RENT SPECIALLY EQUIPPED CARS WHICH ARE RETURNED ONE OR MORE CALENDAR DAYS LATER THEN THAT SPECIFIED AT RENTAL CHECK OUT, CHARGE IS SUBJECT TO TAX. SPECIALLY EQUIPPED CAR GROUPS ARE: F,H,I,J,N,O AND P AIRPORT SURCHARGE 17% ON ALL TAXABLE AND NON TAXABLE ITEMS WILL BE CHARGED AT ALL AIRPORT LOCATIONS. (MINIMUM OF EUR 20.00). THIS SURCHARGE IS SUBJECT

9 TO TAX. NO SHOW/LATE CANCELLATION FEE* *LATE CANCELLATIONS ARE DEFINED AS CANCELLATIONS WITHIN 48 HOURS OF RESERVED CHECK OUT DATE. NO SHOW/LATE CANCELLATION FEES ARE APPLICABLE TO PROMOTIONAL/EARLY BOOKER AND DISCOVER EUROPE RATES FORM NORTH AMERICA. LATE CANCELLATION FEE: USD FOR GROUPS G,H,I,J,K,M.N AND O NO SHOW FEE: USD OUT OF OFFICE FEE EUR WILL APPLY FOR ALL RESERVATIONS OUT OF OFFICE HOURS. CHARGE IS SUBJECT TO TAX. LATE ARRIVAL FEE EUR WILL APPLY FOR ALL RENTALS PROCESSED OUT OF OFFICE HOURS WHERE THE RESERVATION WAS SCHEDULED BEFORE CLOSING TIME AT ALL AIRPORT LOCATIONS, IRRESPECTIVE OF THE REASON FOR THE DELAYED PICK UP OF THE CAR, CHARGE IS SUBJECT TO TAX. REGISTRATION FEE EUR 4.00 PER DAY WITH A MAXIMUM OF 20 DAYS ARE CHARGED; ALL CARS ARE EQUIPPED WITH A VALID HIGH WAY STICKER, CHARGE IS SUBJECT TO TAX. WINTERIZATION SERVICE FEE EUR 4.00 PER DAY WITH MAXIMUM OF 20 DAYS ARE CHARGED FROM 1ST NOVEMBER UNTIL 15TH APRIL; ALL CAR GROUPS ARE EQUIPPED WITH SNOW TYRES, CHARGE IS SUBJECT TO TAX. OTHER COSTS THE FOLLOWING COSTS WILL APPLY, SHOULD THE OCCASION ARISE: LOSS OF KEYS EUR (INCL. TAX); LOSS OF VEHICLE REGISTRATION OR LICENCE PLATE EUR (INCL. TAX); EXTRAORDINARY CLEANING EUR (INCL. VAT); HANDLING FEE FOR TRAFFIC FINES AND RECOVERY SERVICES EUR (INCL.TAX). NON SMOKING POLICY IN ALL AVIS RENTAL CARS SMOKING IS FORBIDDEN (MARKED BY NON SMOKING STICKERS). IN CASE OF BREACH OF THIS CLAUSE A FEE OF EUR (INCL. TAX) WILL BE CHARGED. NON CANCELLATION POLICY: IF THE RESERVATION IS NOT CANCELLED BEFORE THE RESERVATION DATE AND TIME SHOWN ON THE BOOKING AND IF THE CAR IS NOT COLLECTED WITHIN 24 HOURS FROM THAT TIME, A FEE OF EUR 40 + TAX WILL BE CHARGED Tax Young Driver Fleet 20% VAT 1% AUSTRIAN CONTRACT TAX (NOT INCLUDED IN THE GIVEN PRICES) UNDER 25 YEARS EUR PER DAY WILL BE CHARGED ALL DRIVERS AND ADDITIONAL DRIVERS UNDER THE AGE OF 25 YEARS (CHARGED FOR 10 DAYS MAX.). CHARGE IS SUBJECT TO TAX. Car Group Make/Model Classification MMC Feature Codes A SKODA FABIA Manual SFBA 5DR AC L2 S4 B VW GOLF Manual VGBM 5DR AC DS L3 S5 C MERCEDES BENZ A CLASS Automatics AM16 AC L3 S5 D MERCEDES BENZ B CLASS Manual B18G 5DR AC DS L3 S5 E PEUGEOT 508 HDI Manual PD58 AC DS L3 S5 F PEUGEOT X4 Manual PSUM 5DR AC L2 S5 G BMW 3 SERIES Manual 2BMD 4DR AC DS L3 S5 H MERCEDES BENZ C CLASS Automatics DR AC DS L3 S5 I MERCEDES BENZ E CLASS Automatics E2M2 4DR AC DS L4 S5 J MERCEDES BENZ M CLASS Automatics MLMB 5DR AC DS L4 S5 K OPEL ASTRA Station Wagons OAC4 5DR AC L3 S5 L SKODA OCTAVIA COMBI Station Wagons SOCT 5DR AC DS L3 S5 M SKODA SUPERB 2,0TDI Station Wagons SUS2 5DR AC DS L4 S5 N RENAULT ESPACE Vans E20D AC DS L2 S7 O RENAULT TRAFIC Vans RT9D AC DS L3 S9

10 P RENAULT VAN Vans RM2F AC DS S3 Distance CITY LOCATION CLOSEST AVIS DISTANCE GRAZ DOWNTOWN STATION HTL DANIEL GZI 3 KMS GRAZ DOWNTOWN STATION HTL EUROPA GZI 3 KMS GRAZ DOWNTOWN STATION HTL WEIZER GZI 2 KMS GRAZ DOWNTOWN STATION HTL GOLLNER GZI 100 M GRAZ DOWNTOWN STATION HTL PARKHOTEL GZI 1 KM GRAZ DOWNTOWN STATION HTL STEIRERHOF GZI 500 M GRAZ DOWNTOWN STATION HTL ALBA/WIESELER GZI 2 KMS GRAZ DOWNTOWN STATION HTL ERZHERZOG JOHANN GZI 2 KMS GRAZ DOWNTOWN STATION HTL SCHLOSSBERGHOTEL GZI 2 KMS GRAZ DOWNTOWN STATION RAILWAY STATION GRAZ GZI 3 KMS INNSBRUCK DOWNTOWN STATION HTL GREIF INI 3 KM INNSBRUCK DOWNTOWN STATION HTL UNION INI 3 KM INNSBRUCK DOWNTOWN STATION HTL CLIMA INI 2 KMS INNSBRUCK DOWNTOWN STATION HTL POST INI 25 KMS INNSBRUCK DOWNTOWN STATION HTL EUROPA INI 3 KM INNSBRUCK DOWNTOWN STATION HTL GRAUER BAER INI 1 KM INNSBRUCK DOWNTOWN STATION HTL SPORTHOTEL INI 6 KMS INNSBRUCK DOWNTOWN STATION HTL KLOSTERBRAU INI 25 KMS INNSBRUCK DOWNTOWN STATION HTL SCHLOSSHOTEL INI 6 KMS INNSBRUCK DOWNTOWN STATION HTL GOLDENER ADLER INI 3 KM INNSBRUCK DOWNTOWN STATION HTL SCANDIC CROWN INI 3 KM INNSBRUCK DOWNTOWN STATION HTL PARK KUR HOTEL INI 6 KMS INNSBRUCK DOWNTOWN STATION HTL GASTHAUS SAILER INI 3 KM INNSBRUCK DOWNTOWN STATION BUS STATION INNSBRUCK INI 3.5 KM INNSBRUCK DOWNTOWN STATION RAILWAY STATION SEEFELD INI 25 KMS INNSBRUCK DOWNTOWN STATION RAILWAY STATION BREGENZ INI 200 KMS INNSBRUCK DOWNTOWN STATION RAILWAY STATION INNSBRUCK INI 3.5 KM KAERNTEN AIRPORT AIRPORT HOTEL KLU 0 KM KITZBUEHEL CHECK OUT AGENCY HTL PARKHOTEL UV7 8 KMS KITZBUEHEL CHECK OUT AGENCY HTL DAXER HOTEL UV7 8 KMS KITZBUEHEL CHECK OUT AGENCY HTL GOLDENER LOEWE UV7 10 KMS KITZBUEHEL CHECK OUT AGENCY HTL HAPPY KIRCHBERG UV7 8 KMS KITZBUEHEL CHECK OUT AGENCY HTL SPORTHOTEL AUSTRIA UV7 10 KMS KITZBUEHEL CHECK OUT AGENCY RAILWAY STATION KIRCHBERG UV7 8 KMS KITZBUEHEL CHECK OUT AGENCY RAILWAY STATION ST.JOHANN UV7 10 KMS KLAGENFURT DOWNTOWN STATION HTL HOPF KGE 2 KMS KLAGENFURT DOWNTOWN STATION HTL MUSIL KGE 500 M KLAGENFURT DOWNTOWN STATION HTL CARINTHIA KGE 1 KM KLAGENFURT DOWNTOWN STATION HTL SANDWIRT KGE 3 KM KLAGENFURT DOWNTOWN STATION HTLROKO HOF KGE 1.5 KMS KLAGENFURT DOWNTOWN STATION HTL EUROPAPARK KGE 5 KMS KLAGENFURT DOWNTOWN STATION HTL WOERTHERSEE KGE 7 KMS KLAGENFURT DOWNTOWN STATION HTL MOSER VERDINO KGE 3 KM KLAGENFURT DOWNTOWN STATION HTL WEIDMANNSDORFERHOF KGE 2 KMS LINZ DOWNTOWN STATION HTL DOM LN1 17 KM LINZ DOWNTOWN STATION HTL CITY LN1 17 KM LINZ DOWNTOWN STATION HTL IBIS LN1 45 KM LINZ DOWNTOWN STATION HTL GREIF LN1 20 KM LINZ DOWNTOWN STATION HTL NOVOTEL LN1 16 KM LINZ DOWNTOWN STATION HTL 3 MOHREN LN1 17 KM LINZ DOWNTOWN STATION HTL TENDHOTEL LN1 17 KM LINZ DOWNTOWN STATION HTL MUNICHMAYER LN1 47 KM LINZ DOWNTOWN STATION HTL SCHILLERPARK LN1 17 KM LINZ DOWNTOWN STATION HTL EBELSBERGERHOF LN1 20 KM LINZ DOWNTOWN STATION HTL ROSENBERGER WELS LN1 20 KM LINZ DOWNTOWN STATION RAILWAY STATION LINZ LN1 16 KM SALZBURG DOWNTOWN STATION HTL EUROPA SZ7 0 KM SALZBURG DOWNTOWN STATION HTL MERCURE SZ7 1 KM SALZBURG DOWNTOWN STATION HTL BRISTOL SZ7 2 KMS SALZBURG DOWNTOWN STATION HTL SHERATON SZ7 1 KM SALZBURG DOWNTOWN STATION HTL KOBENZL SZ7 12 KMS SALZBURG DOWNTOWN STATION HTL FONDACHHOF SZ7 5 KMS SALZBURG DOWNTOWN STATION HTL FRIESACHER SZ7 8 KMS SALZBURG DOWNTOWN STATION HTL KASERERHOF SZ7 4 KMS SALZBURG DOWNTOWN STATION HTL MONCHSTEIN SZ7 4 KMS SALZBURG DOWNTOWN STATION HTL STIEGLBRAEU SZ7 1 KM SALZBURG DOWNTOWN STATION HTL GOLDENER HIRSCH SZ7 3 KMS SALZBURG DOWNTOWN STATION KURHOTEL BAD ISCHL SZ7 60 KMS SALZBURG DOWNTOWN STATION BUS STATION SALZBURG SZ7 100 M SALZBURG DOWNTOWN STATION HTL SCHLOSEHOTEL FUSCHL SZ7 20 KMS SALZBURG DOWNTOWN STATION RAILWAY STATION SALZBURG SZ7 100 M

11 SALZBURG DOWNTOWN STATION HTL SACHER OESTERREICHISCHER H SZ7 2 KMS VIENNA DOWNTOWN HTLMATE VK5 7 KMS VIENNA DOWNTOWN HTL ALBA VK5 3 KMS VIENNA DOWNTOWN HTL IBIS VK5 5 KMS VIENNA DOWNTOWN HTL ALPHA VK5 4 KMS VIENNA DOWNTOWN HTL MODUL VK5 8 KMS VIENNA DOWNTOWN HTL ROYAL VK5 3 KMS VIENNA DOWNTOWN HTL WANDL VK5 3 KMS VIENNA DOWNTOWN HTL ANANAS VK5 3 KMS VIENNA DOWNTOWN HTL ASTORIA VK5 1 KM VIENNA DOWNTOWN HTL HILTON VK5 2 KMS VIENNA DOWNTOWN HTL KUMMER VK5 3 KMS VIENNA DOWNTOWN HTL POST VK5 3.5 KMS VIENNA DOWNTOWN HTL RAMADA VK5 5 KMS VIENNA DOWNTOWN HTL REGINA VK5 4 KMS VIENNA DOWNTOWN HTL SACHER VK5 1 KMS VIENNA DOWNTOWN HTL ATLANTA VK5 4 KMS VIENNA DOWNTOWN HTL BRISTOL VK5 500 M VIENNA DOWNTOWN HTL ALBATROS VK5 4 KMS VIENNA DOWNTOWN HTL EUROPA VK5 1.5 KMS VIENNA DOWNTOWN HTL DE FRANCE VK5 3 KMS VIENNA DOWNTOWN HTL OPERNRING VK5 500 M VIENNA DOWNTOWN HTL TOUROTEL VK5 10 KMS VIENNA DOWNTOWN HTL CAPRICORNS VK5 4 KMS VIENNA DOWNTOWN HTL IMPERIAL VK5 1.5 KMS VIENNA DOWNTOWN HTL STEFANIE VK5 3.5 KMS VIENNA DOWNTOWN HTL PRESIDENT VK5 4.5 KMS VIENNA DOWNTOWN HTL WESTMINSTER VK5 3 KMS VIENNA DOWNTOWN HTL AMBASSADOR VK5 1.5 KMS VIENNA DOWNTOWN HTL K & K PALAIS VK5 3 KMS VIENNA DOWNTOWN HTL AM PARKRING VK5 1.5 KMS VIENNA DOWNTOWN HTL NOVOTEL SUED VK5 20 KMS VIENNA DOWNTOWN HTL NOVOTEL WEST VK5 15 KMS VIENNA DOWNTOWN HTL VIENNA MARRIOT VK5 2 KMS VIENNA DOWNTOWN HTL AM STEPHANSPLATZ VK5 2 KMS VIENNA DOWNTOWN HTL ERZHERZOG RAINER VK5 2 KMS VIENNA DOWNTOWN HTL SAS PALAIS HOTEL VK5 2 KMS VIENNA DOWNTOWN HTL AM SCHUBERTRING VK5 1.5 KMS VIENNA DOWNTOWN HTL INTER CONTINENTAL VK5 2 KMS VIENNA DOWNTOWN HTL CASINO ZOEGERNITZ VK5 10 KMS VIENNA DOWNTOWN HTL CLIMA VILLENHOTEL VK5 15 KMS VIENNA DOWNTOWN HTL KAISERIN ELISABETH VK5 2 KMS VIENNA DOWNTOWN HTL KOENIGIN VON UNGARN VK5 2 KMS VIENNA DOWNTOWN HTL ROEMISCHER KAISER VK5 1.5 KMS VIENNA DOWNTOWN HTL ETAP HOTEL BELVEDERE VK5 2 KMS VIENNA DOWNTOWN HTL PARKHOTEL SCHOENBRUNN VK5 8 KMS VIENNA DOWNTOWN HTL BIEDERMEIER IM SUENNHOF VK5 5 KMS VIENNA DOWNTOWN HTL IN PALAIS SCHWARZENBERG VK5 2 KMS Holidays HOLIDAY NAME HOLIDAY DATE HOLIDAYS 2007 NEW YEAR 1 Jan EPIPHANY DAY 6 Jan EASTER SUNDAY 8 Apr EASTER MONDAY 9 Apr LABOUR DAY 1 May ASCENSION DAY 5 May WHIT SUNDAY 15 May WHIT MONDAY 16 May CORPUS CHRISTI 26 May ASSUMPTION 15 Aug NATIONAL DAY 26 Oct ALL SAINTS DAY 1 Nov IMMACULATE DAY 8 Dec CHRISMAS EVE 24 Dec CHRISTMAS DAY 25 Dec ST. STEPHENS DAY 26 Dec NEW YEARS EVE 31 Dec

12 Belgium Additional Driver Age Breakdown CDW Car Availability 16 EUROS PER DAY WITH A MAXIMUM OF 60 = TAX MINIMUM 23 FOR GROUPS :A B C D F H K M N O P 25 YEARS FOR GROUPS E,G,I : YOUNG DRIVER NOT AVAILABLE 30 YEARS FOR GROUP L : YOUNG DRIVER NOT AVAILABLE RENTERS UNDER 25 CHECK YOUNG DRIVER SURCHARGE: 12 EUROS PER DAY WITH A MAXIMUM OF 10 DAYS 24 HOURS ASSISTANCE CDW IS TAXABLE CDW LEVEL 1 COVERAGE: REDUCES RENTERS RESPONSIBILITY FOR DAMAGE IN CASE OF ACCIDENT FIRE OR VANDALISM TO AVIS VEHICLE RESTRICTIONS: NON WAIVABLE EXCESS: VARIABLE IN CASE OF VIOLATION SUCH AS DRUGS,ALCOHOL...,RENTER IS RESPONSIBLE FOR THE FULL VALUE OF THE DAMAGE. NOTE : IN CASE OF DAMAGE, EURO IS APPLIED FOR ADMINISTRATION COST IN ADDITION TO THE NON WAIVABLE EXCESS WINDSHIELD DAMAGE WAIVER (LI)(SUBJECT TO TAX):COUNTER SELL ONLY REDUCES CUSTOMER RESPONSIBILITY TO ZERO ALL GROUPS ARE AVAILABLE IN ALL CITIES Chauffeur Drive Conditions Special Conditions CURRENCY EURO MERCEDES S CLASS MINIBUS VW CARAVELLE GL 4 HOURS BUSINESS IN BRUSSELS HOURS BUSINESS IN BRUSSELS 400 ADDITIONAL HOUR 50 ONE WAY AIRPORT/CITY TRANSFER 70 BASIC DAY IN BRUSSELS 400 BASIC HOUR IN BRUSSELS 50 BASIC HOUR OUT OF BRUSSELS 70 BRUSSELS ANTWERP : 5 HOURS 350 BRUSSELS 3 HOURS 210 BRUSSELS GHENT OR BRUGES 9 HOURS 630 BATTLEFIELD OF WATERLOO 3 HOURS 210 BATTLEFIELD OF ARDENNES 10 HOURS 700 Additional Information ALL RATES ARE SUBJECT TO THE FOLLOWING CHARGES ALWAYS PRESTATION FROM GARAGE TO GARAGE 1.50 EURO PER HOUR FOR CHAUFFEUR SUBSISTANCE CHARGE LIMOUSINE SERVICE MINIBUS COACH TILL 80 PAX ON REQUEST Tax 6% CANCELLATION FEE : 48 HOURS =FREE,24 HOURS=50% 12 HOURS AND LESS= 100% Service Availability EVERYWHERE IN BELGIUM BUT CHARGES ALWAYS BEGIN FROM BRUSSELS HILTON HOTEL Reservations To WIZARD CODE : CD7

13 MANAGER : GEORGES GEMERS RUE DU REIGERSVLIET 12A 1040 BRUSSELS TEL: FAX: Cross Border Rentals AVIS VEHICLES RENTED IN BELGIUM ARE ALLOWED TO TRAVEL INTO THE FOLLOWING COUNTRIES : AUSTRIA MAINLAND ITALY DENMARK MAINLAND SPAIN FINLAND NETHERLANDS MAINLAND FRANCE NORWAY GERMANY PORTUGAL GREAT BRITAIN SWEDEN LUXEMBURG SWITZERLAND UNDER NO CIRCUMSTANCES AVIS VEHICLES ARE ALLOWED TO CROSS BORDER WITH FORMER EASTERN EUROPE COUNTRIES ALBANIA BELARUS BOSNIA BULGARIA CROATIA CZECHIA ESTONIA HUNGARY KOSOVO LATVIA LITHUANIA MACEDONIA MONTENEGRO ROMANIA RUSSIA SERBIA SLOVAKIA SLOVENIA TURKEY UKRAINE OR GREECE OR AFRICA OR BE TAKEN ON ANY MEDITERRANEAN ISLAND ACCORDING TO THE SPECIAL TRAVEL EAST PROCEDURE IT IS ALLOWED TO RENT BELGIUM CARS AND TRAVEL INTO THE FOLLOWING COUNTRIES : CROATIA CZECH REPUBLIC HUNGARY POLAND SLOVAKIA SLOVENIA Currency Information THIS PROCEDURE IS ONLY VALID WITH PICK UP AND RETURN AT BRU CRL WT3 CAR GROUPS ALLOWED ARE : A H B M C N D O I P IF CUSTOMER DRIVES INTO ABOVE MENTIONED COUNTRIES THE CUSTOMER HAS TO SIGN THE TRAVE EAST DOCUMENT AND HAS TO ACCEPT FOLLOWING CONDITIONS : PURCHASE OF BASIC COVER : SUPER COVER IS PROHIBITED PAYMENT OF FEE : 15 EURO PER DAY WITH A MAXIMUM OF 150, TAX AND SURCHARGED EXCLUDED (VIA COUNTER PRODUCT = TEF) CAR HAS TO BE PARKED AT A GARAGE WITH SECURITY PATROLS USE OF ANY SECURITY SYSTEM AVAILABLE : STEERING LOCK KEYS MUST NOT BE HANDED OVER TO THIRD PERSONS IN CASE THOSE CONDITIONS ARE VIOLATED, CUSTOMER WILL BE RESPONSIBLE OF FULL VALUE OF THE CAR THE TRAVEL EAST FEE (TEF) MUST BE RESERVED VIA THE COUNTER PRODUCT SCREEN AND ON REQUEST GROUP L IS NOT ALLOWED TO CROSS BORDER INTO ITALY CONFIRM PROCEDURE AT TIME OF RESERVATION EURO CURRENCY RESTRICTIONS NONE Delivery & Collection ONLY FROM MONDAY TILL FRIDAY DELIVERY AND COLLECTION : ON REQUEST ONLY(NO CASH) FULL RESERVATION DETAILS MANDATORY (NAME,FIRST NAME,CID,DOB,LIC, FULL ADDRESS,PHONE,SOURCE...) PLEASE ENTER IN REMARK THE MENTION DEL OR COL

14 Drivers Licence Gas WITHIN CITY AND BUSINESS HOURS: EURO+TAX OUTSIDE CITY AND /OR OFFICE HOURS: PRICE ON REQUEST WITH A MINIMUM OF EURO + TAX NO DEL/COL TO PRIVATE RESIDENCES NO DEL/COL FOR GROUP L NO DEL/COL AT AIRPORT AND RAILWAY STATIONS VEHICLES MUST BE RETURNED DURING OFFICE HOURS. SOME STATIONS HAVE A KEY BOX INDICATED BY KB IN RES REMARK IF CUSTOMER DECIDES TO RETURN OUSIDE BUSINESS HOURS HE WILL BE FULL RESPONSIBLE FOR FULL VALUE IN CASE OF ACCIDENT OR THEFT CUSTOMER REQUIRED TO PHONE RENTAL STATION FOR RE CONFIRMATION AND/OR PICK UP REQUEST RENTERS AND ADDITIONAL DRIVERS MUST HAVE HELD A FULL DRIVING LICENCE FOR A MINIMUM ONE YEAR. NATIONAL LICENCE IN NON ROMAN ALPHABET CAN ONLY BE ACCEPTED WHEN PRESENTED TOGETHER WITH AN INTERNATIONAL DRIVERS LICENCE CUSTOMER MUST PRESENT HIS PASSPORT AT EACH CHECK OUT REFUELLING CHARGE : PER RENTAL EURO+TAX FOR DOWNTOWN LOCATIONS AND 12 EURO+ TAX AT AIRPORTS/RAILWAY STATIONS & RENAISSANCE OFFICE GAS COST PER LITRE 2.20 TAX EXCL DIESEL COST PER LITRE 1.77 TAX EXC AT CHECK OUT TIME THE CUSTOMER MAY CHOOSE TO PREPAY FOR THE FULL TANK OF GASOLINE OR DIESEL: PREPAID GAS PER LITRE : 1.63 TAX EXC PREPAID DIESEL PER LITRE : 0.93 TAX EXCL THOSE PRICES MAY CHANGE WITHOUT NOTICE Insurance Tables Current Meet late arrival! CURRENCY EUR! SUPER COVER FROM 01 DEC 2010 ON INBOUND BUSINES ONLY SUPER COVER INCLUDES SUPER CDWÃ WINDSHIELD DAMAGE SUPER TP TYRES DAMAGE AND REDUCES EXCESS TO NIL THE CUSTOMER WILL BE RESPONSIBLE FOR FULL VALUE IF THE DAMAGE/THEFT AR CAUSED INTENTIONALLY OR GROSSLY NEGLIGENT GROUPS A H : EURO PER DAY GROUPS B K M : EURO PER DAY GROUPS C D F N : EURO PER DAY GROUPS E O : PER DAY GROUP G I: EURO PER DAY GROUP P : PER DAY GROUP L : EURO PER DAY TAX AND AIRPORT SURCHARGE ARE NOT INCLUDED Current Insurance Table Car Group CDW/day TP/day Group PAI Super PAI Customer liability (No CDW or TP) Non waivaible excess A VEHICLE VALUE B VEHICLE VALUE C VEHICLE VALUE D VEHICLE VALUE E VEHICLE VALUE F VEHICLE VALUE G VEHICLE VALUE H VEHICLE VALUE I VEHICLE VALUE K VEHICLE VALUE L VEHICLE VALUE M VEHICLE VALUE N VEHICLE VALUE O VEHICLE VALUE P VEHICLE VALUE OUT OF HOURS CHARGE : EURO + TAX AVAILABLE ONLY AT AIRPORT AND RAILWAY STATIONS AND ON REQUEST: FULL DETAILS ARE MANDATORY : FULL CREDIT ID AND ADDRESS +

15 Method of Payment CUSTOMER'S LAND LINE TELEPHONE NUMBER AND, WHEN AVAILABLE, MOBILE PHONE NUMBER NO MLA AT AN2 ON SATURDAY AND SUNDAY METHOD OF PAYMENT MUST BE AN AVIS CHARGE CARD, AN ACTO, VOUCHER FULL CREDIT OR WEB (WORLDWIDE ELECTRONIC BILLING). VEHICLES MUST BE RETURNED DURING OFFICE HOURS. SOME STATIONS HAVE A KEY BOX INDICATED BY KB IN RES REMARK IF CUSTOMER DECIDES TO RETURN OUSIDE BUSINESS HOURS HE WILL BE FULL RESPONSIBLE FOR FULL VALUE IN CASE OF ACCIDENT OR THEFT DELAYED FLIGHTS IN THE EVENT OF DELAYED FLIGHT ARRIVALS, THE AVIS OFFICE (AT BRU) WILL REMAIN OPEN UP TO 30 MIN AFTER CLOSING TIME. CASH PAYMENTS: CASH PAYMENTS ARE SUBJECT TO THE CASH QUALIFICATION PROCEDURE AT TIME OF CHECK OUT(TIME OF RENTAL) AVAILABLE WITHIN OFFICE HOURS ( ) FROM MONDAY TO FRIDAY ONLY. PROFESSIONAL,PRIVATE AND FINANCIAL REFERENCES ARE REQUESTED. LOCAL REFERENCES AS WELL AS REFERENCES FROM COUNTRY OF RESIDENCE ARE REQUESTED AND COMPULSORY. CASH RENTALS ARE ALLOWED FOR GROUPS A AND B ONLY CHARGE CARDS AVIS, AMERICAN EXPRESS, DINERS,DISCOVER MASTERCARD,EUROCARD,VISA(DEBIT PREPAID ELECTRON MAESTRO AND INDIGO FROM VISA EURO AND MASTERCARD ARE NOT ACCEPTED AS CREDIT IDENTIFICATION) QUALIFICATION POLICY (FOR NON DOMESTIC CUSTOMERS) 1.LOWER CAR GROUPS (A,B,C,D,E,F,H,K,M,N,O,P) RENTER WITH OR WITHOUT CORPORATE AWD NUMBER: 1 AVIS ISSUED CHARGE CARD OR 1 ACTO OR 1 FULL CREDIT VOUCHER OR 1 FIXED VALUE VOUCHER PLUS CASH OR 1 FIXED VALUE VOUCHER PLUS 1 AVIS HONOURED CHARGE /CREDIT CARD OR 1 AVIS HONOURED CHARGE/CREDIT CARD OR CASH ALLOWED FOR GROUPS A AND B (SEE CASH PROCEDURE) 2.HIGHER CAR GROUPS (G,I) RENTER WITH A CORPORATE AWD NUMBER: 1 AVIS ISSUED CHARGE CARD OR 1 ACTO OR 1 FULL CREDIT VOUCHER OR 1 AVIS HONOURED CHARGE/CREDIT CARD RENTER WITHOUT A CORPORATE AWD NUMBER 1 AVIS ISSUED CHARGE CARD OR 1 FULL CREDIT VOUCHER OR 1 FIXED VALUE VOUCHER PLUS 1 AVIS HONOURED CHARGE/CREDIT CARD (MUST BE AMEX OR DINERS) 1 AVIS HONOURED CHARGE /CREDIT CARD (MUST BE AMEX OR DINERS) 2 HONOURED CHARGE/CREDIT CARDS 3.LUXURY CARS (L) RENTER WITH A CORPORATE AWD NUMBER: 1 AVIS ISSUED CHARGE CARD OR 1 FULL CREDIT VOUCHER OR 1 ACTO 1 AVIS HONOURED CHARGE/CREDIT CARD RENTER WITHOUT A CORPORATE AWD NUMBER 2 HONOURED CHARGE/CREDIT CARDS; BOTH CARDS MUST BE ISSUED BY DIFFERENT CARD SCHEMES; ONE HAS TO BE AMEX OR DINERS, CUSTOMER MUST BE MEMBER SINCE MINIMUM ONE YEAR. 1 FULL CREDIT VOUCHER PLUS ONE AVIS HONOURED CHARGE/CREDIT CARD MUST BE ONE AMEX OR DINERS, CUSTOMER MUST BE MEMBER SINCE MINIMUM 1 YEAR Motor Liability Insurance COVERAGE: RESTRICTIONS: UNLIMITED THIRD PARTY COVERAGE WITH A LIABILITY OF EUR IN CASE OF VIOLATION SUCH AS DRUGS,ALCOHOL...,RENTER IS FULLY RESPONSIBLE FOR THIRD PARTY DAMAGE AND AVIS DAMAGE NWE

16 COVERAGE: RESTRICTIONS: DAMAGE AND/OR THEFT OF AVIS VEHICLE IF CDW AND/OR TP IS TAKEN IN CASE OF VIOLATION SUCH AS DRUGS,ALCOHOL...,RENTER IS RESPONSIBLE FOR THE FULL VALUE OF THE AVIS VEHICLE IN CASE OF DAMAGE AND/OR THEFT One Way STANDARD ONE WAY FEE IS APPLICABLE:REFER TO WIZARD RAPATRIATION FEE A FEE WILL BE CHARGED TO THE CUSTOMER RETURNING A FOREIGN CAR INTO HIS OWNER COUNTRY THE RAPATRIATION FEE AMOUNT WILL BE THE STANDARD ONE WAY FEE REDUCED BY 50 % AMENDED RETURN FEE APPLICABLE SEE SURCHARGES PAI Pre payment Special Equipment PAI IS TAXABLE COVERAGE: EURO IN CASE OF DEATH,1000 EURO FOR MEDICAL COSTS EURO IN CASE OF PERMANENT DISABILITY CASH OR FIXED VALUE VOUCHER+CASH MINIMUM DEPOSIT: 347 EURO + ESTIMATED COST OF RENTAL FIXED VALUE VOUCHERS ARE CONSIDERED AS CASH METHOD OF PAYMENT AND ARE THEREFORE SUBJECT TO A CASH QUALIFICATION PROCEDURE AVAILABLE WITHIN OFFICE HOURS ( ) FROM MONDAY TO FRIDAY ONLY. PROFESSIONAL,PRIVATE AND FINANCIAL REFERENCES ARE REQUESTED. LOCAL REFERENCES AS WELL AS REFERENCES FROM COUNTRY OF RESIDENCE ARE REQUESTED AND COMPULSORY. :BABY SEAT: BABY SEAT (CSS) AND BOOSTER SEAT (CBS): AUTOMATIC CONFIRMATION AT BRU WT3 CRL ON REQUEST FOR THE OTHERS STATIONS WITH A MINIMUM OF 2 DAYS NOTICE 33 EUROS PER DAY WITH A MAXIMUM OF 60 TAX EXCL ACCORDING TO THE LAW CHILDREN UP TO THE AGE OF 10 MUST BE SEATED IN A CHILD SAFETY SEAT/CHILD BOOSTER SEAT IN CASE OF INTERNATIONAL ONE WAY THE REPLACEMENT OF THE CSS WILL BE CHARGED :GPS: MOBILE GPS (TOMTOM) NAVIGATION UNITS AVAILABLE FOR ALL GROUPS GPS ON AUTOMATIC CONFIRMATION AT THE FOLLOWING STATION : WA9 DG1 OST QMO NM4 VR1 BG6 LG2 CB9 AQ2 B2K GNE CRL WT3 EU2 TW9 LG4 AN2 GL0 BRU SN1 B2H GPS ON REQUEST WITH A MINIMUM OF 2 DAYS NOTICE AT ALL OTHER STATIONS RENTAL CONDITIONS/RATES EXCL VAT AND SURCHARGE AT AIRPORT BRU DAILY RATE : 15 EUROS WEEKLY RATE : 55 EUROS MONTHLY RATE : 150 EUROS ONE WAY BRU TO: GERMANY HOLLAND LUXEMBOURG: FRANCE: OTHER ONE WAY ARE PROHIBITED FREE 75 EUROS + TAX AT OTHER AIRPORTS AND RAILWAY STATIONS : WEEKLY RATE : 55 EUROS MONTHLY RATE : 150 EUROS ONE WAY BRU TO:

17 GERMANY HOLLAND LUXEMBOURG: FRANCE: OTHERS ONE WAY ARE PROHIBITED FREE 75 EUROS + TAX AT DOWNTOWN LOCATIONS : DAILY RATE : 12 EUROS WEEKLY RATE : 49 EUROS MONTHLY RATE : 70 EUROS ONE WAY RENTALS (DOMESTIC OR INTERNATIONAL) ARE NOT PERMITTED GPS MUST BE RETURNED DURING OPENING HOURS IN CASE OF THEFT OR DAMAGE FOLLOWING COSTS INCL VAT WILL APPLY GPS UNIT : 399 EUROS WINDSCREEN : MARKET PRICE IN CAR CHARGER : MARKET PRICE MAINS CHARGE : MARKET PRICE CARRY CASE : MARKET PRICE ACCEPTED METHOD OF PAYMENT FOR GPS SYSTEM AVIS ISSUED CHARGE CARD OR AVIS ACCEPTED CREDIT CHARGE CARS OR AVIS COMPANY TRAVEL ORDER OR FULL CREDIT VOUCHER AVIS FIXED VALUE VOUCHER + ADDITIONAL AVIS CREDIT CHARGE CARD :BLUETOOTH: BLUETOOTH HANDS FREE KIT ONLY AT BRUSSELS AIRPORT(BRU) AND BRUSSELS SOUTH RAILWAY(WT3) DAILY RATE : 3 EUROS WEEKLY RATE : 12 EUROS MONTHLY RATE : 40 EUROS ONE WAY RENTALS ARE NOT PERMITTED IN CASE OF THEFT DAMAGE LOSS : 42 EUROS WILL BE CHARGED Super PAI Surcharges TP SUPER PAI IS TAXABLE COVERAGE: 60,000 EURO IN CASE OF DEATH, 3,000 EURO FOR MEDICAL COST 60,000 EURO IN CASE OF PERMANENT DISABILITY PERSONAL EFFECTS AND LUGGAGE ARE COVERED WITH A MAXIMUM OF EURO PER VEHICLE AND 350 EURO PER ITEM WITH A MINIMUM OF 70 EURO AIRPORT AND RAILWAY SURCHARGE 19 % WITH A MINIMUM OF EUR TAX ECO SURCHARGE (VRF) 3.00 EURO PER RENTAL + TAX AMENDED RETURN FEE A FEE OF EURO + TAX IS CHARGED TO THE CUSTOMER WHO RETURNS THE VEHICLE TO A LOCATION OTHER THAN THAT SPECIFIED AT CHECK OUT NON CANCELLATION POLICY IF THE RESERVATION IS NOT CANCELLED MODIFIED BEFORE THE RESERVATION DATE AND TIME SHOWN ON THE BOOKING AND IF THE CAR NOT COLLECTED WITHIN 24 HOURS, A FEE OF 40 EUROS + TAX WILL BE CHARGED TP IS TAXABLE COVERAGE: REDUCES RENTERS RESPONSIBILITY FOR THEFT OF ALL PART OF THE AVIS VEHICLE RESTRICTIONS: NON WAIVABLE EXCESS VARIABLE IN CASE OF VIOLATION SUCH AS DRUGS, ALCOHOL..., RENTER IS RESPONSIBLE FOR THE FULL VALUE OF THE CAR NOTE : IN CASE OF THEFT, EURO IS APPLIED FOR ADMINISTRATION COST IN ADDITION TO THE NON WAIVABLE EXCESS. SUPER COVER = SUPER CDW + SUPER TP + WDW REDUCES RENTER 'S RESPONIBILITY IN CASE OF ACCIDENT FIRE VANDALISM THEFT TO ZERO EURO IS APPLIED FOR ADMINISTRATION COST RESTRICTIONS: IN CASE OF VIOLATION SUCH AS DRUGS,ALCOHOL...,RENTER IS RESPONSIBLE FOR THE FULL VALUE OF THE AVIS VEHICLE IN CASE OF DAMAGE

18 AND/OR THEFT Tax Young Driver 21% VAT A YOUNG DRIVER FEE WILL BE APPLIED FOR EACH YOUNG DRIVER AND ADDITIONAL YOUNG DRIVER, UNDER THE AGE OF 25. COST : 12 EURO PER DAY (EXC VAT) MAXIMUM 10 DAYS CHARGED Fleet ALL OUR CARS ARE NON SMOKING Car Group Make/Model Classification MMC Feature Codes A VW POLO 1.2 Manual VAPO 3DR AB2 ABS PS RC S4 B VW GOLF 1.4 Manual VGP4 5DR AB2 ABS AC PS RC S5 C CITROEN C5 Manual C16H 5DR AB2 ABS AC DS PS RC S5 D VW GOLF TDI DSG Automatics GLDV 5DR AB2 ABS AC DS PS RC S5 E BMW 1 Manual VG5D 5DR AB2 ABS AC DS PS RC S5 F CITROEN C5 SW Station Wagons C5TH 5DR AB2 ABS AC DS PS RC S5 G MERCEDES C Manual C2MB 4DR AB2 ABS AC DS PS RC S5 H RENAULT CLIO Manual RCO5 5DR AB2 ABS AC DS PS RC S4 I FORD GALAXY 1.8 TDCI MPV Multi Passenger Vehicle FGA1 5DR AB2 ABS AC DS PS RC S7 K CITROEN BERLINO Manual CB6H 5DR AB2 ABS AC DS PS RC S5 L MERCEDES E 200 Automatics ME2A 4DR AB2 ABS AC DS PS RC S5 M VW GOLF DIESEL I Manual VGW5 5DR AB2 ABS AC DS PS RC S5 N CITROEN GRAND C4 PICASSO Manual CGPI 5DR AB2 ABS AC DS PS RC S6 O RENAULT MEGANE GRAND TOUR Station Wagons MGTO 5DR AB2 ABS AC DS PS RC S5 P VW T5 MINIBUS 2.5 TDI MPV Multi Passenger Vehicle VT5W 4DR AB2 ABS AC DS PS RC S9 Distance CITY LOCATION CLOSEST AVIS DISTANCE ANTWERPEN DOWNTOWN HILTON TW9 4 KMS ANTWERPEN DOWNTOWN PARK LANE TW9 500 M ANTWERPEN DOWNTOWN CARLTON HOTEL TW9 800 M ANTWERPEN DOWNTOWN ARENBERG THEATRE TW9 3 KMS ANTWERPEN DOWNTOWN DE KEIZER HOTEL TW9 1.8 KM ANTWERPEN DOWNTOWN CENTRAL RAILWAY STATION TW9 1 KM ANTWERPEN DOWNTOWN HOLIDAY INN CROWN PLAZA TW9 5 KMS BRUSSELS AIRPORT ZAVENTEM NOVOTEL AIRPORT BRU 500 M BRUSSELS AIRPORT ZAVENTEM SHERATON AIRPORT BRU 0 KM BRUSSELS AIRPORT ZAVENTEM HOLIDAY INN AIRPORT BRU 800 M BRUSSELS AIRPORT ZAVENTEM SODEHOTEL SABENA WOLUWE BRU 5 KMS BRUSSELS DT IXELLLES SOUTH EEC AQ2 500 M BRUSSELS DT IXELLLES SOUTH AMIGO AQ2 6 KM BRUSSELS DT IXELLLES SOUTH ASTORIA AQ2 5 KMS BRUSSELS DT IXELLLES SOUTH PRESIDENT MAX AQ2 6 KM BRUSSELS DT IXELLLES SOUTH CONGRESS PALACE AQ2 5 KMS BRUSSELS DT IXELLLES SOUTH PRESIDENT ROYAL AQ2 6 KMS BRUSSELS DT IXELLLES SOUTH HILTON RESIDENCE AQ2 4 KMS BRUSSELS DT IXELLLES SOUTH SOFITEL DOWNTOWN AQ2 5 KMS BRUSSELS DT IXELLLES SOUTH PARLEMENT EUROPEEN AQ2 5 KMS BRUSSELS DT IXELLLES SOUTH PRESIDENT JACQMAIN AQ2 8 KMS BRUSSELS DT IXELLLES SOUTH WORLD TRADE CENTER AQ2 8 KMS BRUSSELS DT IXELLLES SOUTH HILTON INTERNATIONAL AQ2 2 KM BRUSSELS DT IXELLLES SOUTH HOLIDAY INN DOWNTOWN AQ2 600 M BRUSSELS DT IXELLLES SOUTH MERIDIEN GRAND PLACE AQ2 5 KMS BRUSSELS DT IXELLLES SOUTH BRUSSELS GRAND PLACE AQ2 6.5 KMS BRUSSELS DT IXELLLES SOUTH METROPOLE DE BROUCKERE AQ2 5 KMSMS BRUSSELS DT IXELLLES SOUTH SHERATON DOWNTOWN ROGIER AQ2 5 KMS BRUSSELS RAILWAY STN MIDI NOVOTEL DOWNTOWN GRAND PLACE WT3 3 KMS BRUSSELS SOUTH CHARLEROI APT SOCATEL CRL 3 KMS BRUSSELS SOUTH CHARLEROI APT HOLIDAY INN CRL 4 KMS BRUSSELS SOUTH CHARLEROI APT RAILWAY STATION CRL 1 KM GENT DOWNTOWN CAMPANILE GNE 2 KMS GENT DOWNTOWN EUROPA HOTEL GNE 3 KMS GENT DOWNTOWN CARLTON HOTEL GNE 2 KMS GENT DOWNTOWN FLANDERS HOTEL GNE 2 KM GENT DOWNTOWN CONGRESS CENTRUM GNE 1 KM GENT DOWNTOWN RAILWAY STATION GNE 500 M GENT DOWNTOWN ST GEORGES HOTEL GNE 4 KMS GENT DOWNTOWN GRAVENSTEEN HOTEL GNE 4 KMS GENT DOWNTOWN HOLIDAY INN HOTEL GNE 4 KMS LEUVEN RAILWAY STATION EU2 1.5 KMS

19 LIEGE DOWNTOWN RAILWAY STATION LG2 1 KM MONS DOWNTOWN AMIGO HOTEL QMO 8 KMS MONS DOWNTOWN RAILWAY STATION QMO 50 M MONS DOWNTOWN HOTEL CASTEAU HOUSE QMO 12 KMS MONS DOWNTOWN RAYMON HOTEL(S.H.A.P.E ONLY) QMO 50 M NAMUR NOVOTEL NM4 9 KMS NAMUR RAILWAY STATION NM4 500 M NAMUR CHATEAU DE NAMUR (HOTEL) NM4 4 KMS OOSTENDE AIRPORT PRADO HOTEL OST 10 KMS OOSTENDE AIRPORT STRAND HOTEL OST 10 KMS OOSTENDE AIRPORT GEORGE 5 HOTEL OST 10 KMS OOSTENDE AIRPORT THERMAE PALACE OST 10 KMS OOSTENDE AIRPORT FERRY TERMINAL OST 05 KMS OOSTENDE AIRPORT AIRPORT OOSTENDE OST 00 KMS OOSTENDE AIRPORT MEDIA CENTER (CONGRESS) OST 05 KMS ZAVENTEM DOWNTOWN HEYSEL VR1 10 KMS ZAVENTEM DOWNTOWN ATOMIUM VR1 10 KMS Holidays HOLIDAY NAME NEW YEAR EASTER LABOUR DAY ASCENSION WHITSUN (PENTECOTE) NATIONAL DAY ASSUMPTION ALL SAINTS ARMISTICE CHRISTMAS HOLIDAY DATE 1 Jan 24 Mar 1 May 2 May 25 May 21 Jul 15 Aug 1 Nov 11 Nov 25 Dec

20 Croatia Additional Driver Age Breakdown CDW Car Availability Car Telephones KUNA PER RENTAL AND DRIVER(TAXABLE) MINIMUM 20: GROUPS A C MINIMUM 23: GROUPS D P ADDITIONAL DRIVER SAME CONDITIONS BREAKDOWN RECOVERY SERVICE DETAILS AVAILABLE AT TIME OF CHECK OUT IN CASE OF BREAKDOWN PLEASE CALL CDW IS DESIGNED FOR ACCIDENTAL DAMAGE CAUSED TO THE AVIS VEHICLE OTHER THEN BY THEFT OR ATTEMPTED THEFT AND INCLUDES THE COST OF REPARING OR REPLACING THE VEHICLE, TOWING, STORAGE CHARGES CDW REDUCES THE RENTER'S LIABILITY TO THE AMOUNT OF INSURANCE EXCESS STATED IN THE INSURANCE TABLE. SUPER CDW: AVAILABLE AT ALL STATIONS PLEASE NOTE THAT THIS IS A COUNTER SELL PRODUCT ONLY. SEE FLEET INFORMATION N/A Chauffeur Drive Conditions Cross Border Rentals IMPORTANT INFORMATION: PLEASE CONTACT RESERVATION OFFICE WARNING: NO VEHICLES ALLOWED TO CROSS BORDER TO THE FOLLOWING COUNTRIES : ALBANIA MACEDONIA BELARUS MOLDAVIA BULGARIA POLAND ESTONIA ROMANIA GREECE CIS LATVIA SLOVAK REPUBLIC LITHUANIA TURKEY EVEN IF RETURNING TO CROATIA. Currency Information Delivery & Collection Drivers Licence Gas Holidays HRK CROATIAN KUNA CURRENCY RESTRICTIONS NONE WITHIN CITY : OFFICE HOURS KUNA EACH WAY OUT OF OFFICE HOURS KUNA EACH WAY PUBLIC HOLIDAYS KUNA EACH WAY OUT OF CITY: OFFICE HOURS KUNA EACH WAY + PER KM (SD RATE/GROUP) OUT OF OFFICE HOURS KN E.W.+ PER KM (SD RATE/GROUP PUBLIC HOLIDAYS KUNA E.W. + PER KM (SD RATE/GROUP DEL/COLL TO AND FROM ISLANDS CONTACT RES OFFICE (ALL CHARGES ABOVE TAXABLE) FOR ALL GROUPS: RENTER OR DRIVER MUST HELD A FULL LICENCE FOR AT LEAST TWO YEARS. INTERNATIONAL LICENCE REQUIRED FOR LICENCES IN NON ROMAN ALPHABET APPROX. KUNA 7,50 PER LITRE DIESEL APPROX. KUNA 7,50 PER LITRE REFUELLING SURCHARGE OF KUNA APPLIES (ALL CHARGES ABOVE TAXABLE) ZAGREB AIRPORT STATION (ZAG) OPEN ALL YEAR ON PUBLIC HOLIDAYS PLS CONTACT AVIS APT STATION TEL: FAX: ZAGREB DOWNTOWN STATION (ZG1) OPEN ON HOLIDAYS FROM

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