Actual 2006/ # 7.9 #

Transcription

1 APPENDIX 3.2 PERFORMANCE TABLES Table 1 National Strategic and, where considered appropriate, Core Data Set performance indicators; Also included, ex-statutory performance indicators (WPI's) and local performance indicators reported in last year's Improvement Plan. PI No. Performance Indicator Corporate Health - Human Resources CHR/001 CHR/002 CHR/003 a) The percentage of employees (including teachers and school based staff) who leave the employment of the local authority, whether on a voluntary or involuntary basis; b) The percentage of employees (excluding teachers and school based staff) who leave the employment of the local authority, whether on a voluntary or involuntary basis # 7.9 # The number of working days/ shifts per full time equivalent (FTE) local authority employee lost due to sickness absence # The number of ill-health retirements as a percentage of the local authority s workforce No average data available. Not applicable (new indicator, no data available). % Data entered in bold type indicates that it is a best estimate at the time of publication. Entered in the " " column identifies a non-statutory performance indicator that will no longer be reported. + Entered in the " " column identifies a non-statutory performance indicator that will, in future, be reported as part of the Business Planning process. Explanation for poor performance and, where appropriate, the corrective measures that will be taken to improve are contained in Appendix 3.3.

2 PI No. Performance Indicator Corporate Health - Human Resources - continued CHR/004 CHR/005 The percentage of local authority employees from minority ethnic communities The percentage of local authority employees declaring that they are disabled under the terms of the Disability Discrimination Act 1995

3 PI No. Performance Indicator Corporate Health - Financial Health CFH/003 CFH/006 CFH/007 CFH/008 CFH/009 CFH/010 CFH/011 The Percentage Increase in the County/County Borough band D council tax The percentage of undisputed invoices which were paid within 30 days The percentage of council tax due for the financial year which was received by the authority The percentage of non-domestic rates due for the financial year which were received by the authority The amount of total debts outstanding, that are older than three months, as a percentage of the total sundry debt raised in the 6.2% % year The cost of servicing unsupported borrowing as a percentage of the total amount of council tax required for the year 1.67% 1.67% 1.1% Level of general fund reserves: a) earmarked; b) unallocated; c) both earmarked and unallocated 5.62% 2.93% 8.55% 5.62% 2.93% 8.55% 8.71% 3.22% 11.94% as a percentage of the annual budget requirement

4 PI No. Performance Indicator Corporate Health - Asset Management CAM/001 a) The percentage of the gross internal area of the local authority's buildings in condition categories: (i) A - Good (ii) B - Satisfactory (iii) C - Poor (iv) D - Bad b) The percentage of the total value of required maintenance for the local authority's buildings assigned to works of priority level: CAM/002 (i) 1 - Urgent work (ii) 2 - Essential work (iii) 3 - Desirable work a) The cost of energy use in all operational buildings per m² of gross internal area (GIA) b) The cost of water use in all operational buildings per m² of gross internal area (GIA)

5 PI No. Performance Indicator Education EDU/001 (NS 9) EDU/002 (NS 10) EDU/003 (NS 11) EDU/004 (NS 12) EDU/006 (NS 14) Percentage of pupil attendance in secondary schools The number and (percentage) of: i) All pupils (including those in local authority care), and ii) Pupils in local authority care, in any local authority maintained learning setting, who attain the age of 16 during the school year and leave full-time education, training or work based learning without an approved external qualification. The percentage of pupils eligible for assessment at the end of Key Stage 2, in schools maintained by the local authority, achieving the Core Subject Indicator, as determined by Teacher Assessment. The percentage of pupils eligible for assessment at the end of Key Stage 3, in schools maintained by the local authority, achieving the Core Subject Indicator, as determined by Teacher Assessment. The number and (percentage) of pupils eligible for assessment, in schools maintained by the local authority, receiving a Teacher Assessment in (first language): i) At the end of Key Stage 2 ii) At the end of Key Stage 3 25 (1.4) 2 (13.3) 32 (1.69) 2 (9.09) 33 (2) 3 (12.5) 36 (2.1) 2.5 (18.1) 14(1.08) 0 (0) 30 (1.63) 2 (9.09) (16.06) 214 (11.53) 214 (12.88) 173 (9.49) 214 (12.82) 175 (9.54) 307 (19.1) 272 (15.7) 388 (20.3) 414 (17.7) EDU/007 Percentage of pupil attendance in primary schools (13.28) 184 (10.09) (NS 9) Identifies a National Strategic (statutory) performance indicator

6 PI No. Performance Indicator Education continued EDU/008 EDU/009 EDU/010 EDU/011 (NS 13) EDU/012 EDU/015 L(Edu) 1 The number of pupils permanently excluded during the academic year per 1,000 pupils from: a) Primary schools b) Secondary schools a) The average number of school days that permanently excluded pupils did not receive an offer of full time appropriate education provision during the academic year b) The average number of school days that permanently excluded pupils did not receive an offer of part time appropriate education provision during the academic year The percentage of school days lost due to fixed-term exclusions during the academic year, in: a) Primary schools b) Secondary schools The average external qualifications point score for 16 year # olds, in learning settings maintained by the local authority The percentage of Key Stage 2 primary school classes with more than 30 pupils b) The percentage of final statements of special education need issued within 26 weeks - excluding exceptions 98 Proportion of 15/16 year olds achieving: a) 5 or more GCSE s at grades A-C or the vocational equivalent b) 1 or more GCSE s at grade G or above or vocational equivalent c) The core subject indicator

7 PI No. Performance Indicator Education - continued L(Edu) 2 L(SEN) 1 Audit Commission School Survey. Overall: a) how good is your LA s capacity to develop & implement strategy b) how good is your LA s capacity to support school improvement c) how good is your LA s capacity to facilitate access to high quality services d) how well does your LA promote access to education & social inclusion e) how good is your LA s capacity to support special educational needs (Score 1 to 5 where 1= Very Good, 2=Good, 3=Satisfactory, 4=Poor, 5=Very Poor) a) No. of children with new statements of special educational needs b) Total number of children with statements of special Not included 2.51 Biennial in 2007 survey Audit 2.30 Comm. school 2.69 survey educational needs

8 PI No. Performance Indicator Social Care - Adult's Services SCA/001 (NS 1) SCA/002 (NS 2) SCA/003 The rate of delayed transfers of care for social care reasons per 1,000 population aged 75 or over # The rate of older people (aged 65 or over): a) Helped to live at home per 1,000 population aged 65 or over b) Whom the authority supports in care homes per 1,000 population aged 65 or over The percentage of clients who are supported in the community during the year, in the age groups: a) Aged b) Aged # SCA/004 The percentage of enquiries that trigger an assessment SCA/005 The average number of working days between initial enquiry and completion of the care plan SCA/006 The average number of working days taken from completion of the care plan to provision and/or installation of aids/equipment SCA/007 The percentage of clients with a care plan at 31st March whose care plans should have been reviewed that were reviewed during the year. SCA/008 a) The number of adult protection referrals received during the year per 1,000 population aged 18+ b) Of the adult protection referrals completed during the year, the percentage: i) That led to an adult protection investigation ii) That were admitted or proved iii) Where the client or their property is no longer at risk

9 PI No. Performance Indicator Social Care - Adult's Services - continued SCA/009 SCA/010 SCA/011 SCA/012 SCA/013 The rate per 1,000 adults (aged 18+) supported in the community who receive a direct payment The rate per 1,000 adult clients assessed during the year who are provided with assistive technology as part of a package of care The percentage of delayed transfers of care due to: a) Healthcare reasons 32.7 # b) Social care reasons c) Other reasons a) The percentage of carers of adult service users identified during the year who were offered an assessment 45.4 # 78.6 b) The percentage of carers of adult service users identified during the year who had an assessment c) The percentage of carers of adult service users identified during the year who had an assessment which was an assessment in their own right d) The percentage of carers of adult service users identified during the year who were assessed who were provided with a service No data e) The percentage of carers of adult service users identified during the year who are awaiting assessment No data The number of Whole Time Equivalent staff in post, per 10,000 population aged 18+, who are: a) Registered Social workers for adults b) Occupational Therapists employed or funded by Social Services c) Other staff undertaking assessments, care management and review activities employed or funded by Social Services

10 PI No. Performance Indicator Social Care - Adult's Services - continued 3.7 The number of people aged 65 and over whom the Council helps to live at home per 0 adults 65 and over - See Note Percentage of adult clients receiving a written statement of their needs and how they will be met # Assessments of elderly clients per 1,000 adults 65 and over # The number of nights of respite care provided or funded by the Council per 0 adults The number of adults aged under 65 whom the Council helps to live at home per 0 adults aged under 65 in each of the following client groups separately; (a) Physical or sensory disabled (b) Learning disabled (c) With mental health problems L 21 % of Care staff trained/being trained to NVQ level II # Disablement Assessment Service L(DA) 2 Percentage of disablement assessments carried out relating to high priority (Priority 1 and 2) referrals within designated response time # Note: This indicator differs to SCA/002a above because it includes users of the Community Alarm (Lifeline) service.

11 PI No. Performance Indicator Social Care - Children's Services SCC/001 (NS 3) SCC/002 (NS 4) SCC/004 SCC/006 SCC/007 a) The percentage of first placements of looked after children during the year that began with a care plan in place b) For those children looked after whose second review (due at 4 months) was due in the year, the percentage with a plan for permanence at the due date The percentage of children looked after at 31 March who have experienced one or more change of school, during a period or periods of being looked after, which were not due to # transitional arrangements, in the 12 months to 31 March The percentage of children looked after on 31 March who have had three or more placements during the year The percentage of referrals during the year on which a decision was made within 1 working day # The percentage of referrals during the year that: a) were allocated to a social worker for initial assessment b) were allocated to someone other than a social worker for initial assessment c) did not proceed to allocation for initial assessment No data 0 SCC/008 a) The percentage of initial assessments carried out within 7 working days; b) The average time taken to complete initial assessments that took longer than 7 working days to complete SCC/009 a) The percentage of required core assessments carried out within 35 working days b) The average time taken to complete those required core assessments that took longer than 35 days # 43 # No data No data

12 PI No. Performance Indicator Social Care - Children's Services - continued SCC/010 a) The percentage of referrals that are re-referrals within 12 months b) The percentage of referrals during the year where the child had been on the CPR or had been looked after during the SCC/011 SCC/012 previous 12 month period The percentage of initial assessments that took place during the year where there is evidence that: (a) The child has been seen by the Social Worker (b) The child has been seen alone by the Social Worker The percentage of initial assessments taking place during the year where the following is recorded: (a) Ethnicity (b) Religion (c) First language choice (d) Preferred communication method (where the child relies on means other than spoken language) # # 59.1 # 77.2 # No data

13 PI No. Performance Indicator Social Care - Children's Services - continued SCC/013 SCC/014 SCC/015 SCC/016 SCC/017 SCC/018 a) The percentage of open cases of children who have an allocated social worker: i) Children on the child protection register ii) Children looked after iii) Children in need b) The percentage of open cases of children who are allocated to someone other than a social worker where the child is receiving a service in accordance with his/her assessment or plan: i) Children on the child protection register ii) Children looked after iii) Children in need The percentage of initial child protection conferences due in the year which were held within 15 working days of the strategy discussion The percentage of initial core group meetings due in the year which were held within 10 working days of the initial child protection conference The percentage of reviews of child in need plans carried out in No data accordance with the statutory timetable No data The percentage of children on the child protection register whose cases were reviewed within statutory timescales The percentage of health assessments for Looked after Children due in the year that have been undertaken No data

14 PI No. Performance Indicator Social Care - Children's Services - continued SCC/019 SCC/020 SCC/021 SCC/022 SCC/023 SCC/024 SCC/025 The percentage of children looked after at 31 March who were registered with a provider of general medical services at that date The percentage of looked after children who have had their teeth checked by a dentist during the year No data The percentage of looked after children reviews carried out within statutory timescales during the year 94.8 # a) The percentage attendance of looked after pupils whilst in care in primary schools: No data b) The percentage attendance of looked after pupils whilst in care in secondary schools No data a) The percentage of children looked after who were permanently excluded from school in the year 1 April - 31 March 0.9 # b) The average number of days spent out of school on fixedterm exclusions for children looked after who were excluded in the year 1 April - 31 March 6.3 # The percentage of children looked after during the year with a Personal Education Plan within 20 school days of entering care No data or joining a new school in the year ending 31 March The percentage of statutory visits to looked after children due in the year that took place in accordance with regulations 46.1 #

15 PI No. Performance Indicator Social Care - Children's Services - continued SCC/026 The gross weekly expenditure per looked after child in ( ): (a) Foster care i) Local authority own provision ii) Externally purchased provision (b) Children s homes excluding secure accommodation i) Local authority own provision ii) Externally purchased provision SCC/027 SCC/028 SCC/029 SCC/030 SCC/ (c) Secure accommodation The percentage of looked after children placed at a distance less than 20 miles from their home address at 31 March The percentage of children looked after who had a fully completed and updated Assessment and Progress Record at their third review The percentage of eligible, relevant and former relevant children that: a) have pathway plans as required, and; b) have been allocated a personal advisor a) The percentage of young carers known to Social Services who were assessed b) The percentage of young carers known to Social Services who were provided with a service The percentage of children and young people with disabilities receiving services who are receiving direct payments at 31 March # 81.8 # No data No data

16 PI No. Performance Indicator Social Care - Children's Services - continued SCC/032 SCC/033 SCC/034 SCC/035 SCC/036 The percentage of children who had been looked after continuously for at least 4 years at 31 March and had been in their foster placement for at least 2 years for: a) Children aged 4-5 years b) Children aged 6-10 years c) Children aged 11years and over a) The percentage of young people formerly looked after with whom the authority is in contact at the age of 19 b) The percentage of young people formerly looked after with whom the authority is in contact, who are known to be in suitable, non-emergency accommodation at the age of 19 c) The percentage of young people formerly looked after with whom the authority is in contact, who are known to be engaged in education, training or employment at the age of 19 The percentage of child protection reviews carried out within statutory timescales during the year The percentage of looked after children eligible for assessment at the end of Key Stage 2 achieving the Core Subject Indicator, 50 as determined by Teacher Assessment The percentage of looked after children eligible for assessment at the end of Key Stage 3 achieving the Core Subject Indicator, as determined by Teacher Assessment

17 PI No. Performance Indicator Social Care - Children's Services - continued SCC/037 SCC/038 The average external qualification point score for 16 year old looked after children, in any local authority maintained learning setting The percentage of health assessments for looked after children due in the year that have been undertaken Educational qualifications of children looked after (% leaving care age 16 or over with the following GCSE at grade A - G or GNVQ equivalent): (a) one or more (b) two or more

18 PI No. Performance Indicator Housing - Homelessness & Housing Advice HHA/001 (NS 5) HHA/002 (NS 6) HHA/003 HHA/004 HHA/007 HHA/008 a) The number of homeless families with children who have used bed and breakfast accommodation during the year, except in emergencies; b) The average number of days all homeless households spend in temporary accommodation # The average number of working days between homeless presentation and discharge of duty for households found to be # statutory homeless The number of homeless presentations received by the local authority during the year per 1,000 households The amount of the Council Fund resources spent on Bed and Breakfast accommodation during the year as a percentage of the total Council Fund resources allocated to the homelessness 57% 19.4% 36% 37.7% 8.4% and housing advice services budget. a) The total number of homeless households having used Bed & Breakfast accommodation, and; b) The total number of homeless households having used all other forms of temporary accommodation a) The percentage of homeless presentations accepted as statutorily homeless; b) The percentage of homeless presentations decided within 33 working days #

19 PI No. Performance Indicator Housing - Homelessness & Housing Advice - continued HHA/009 HHA/010 HHA/011 HHA/012 HHA/013 The percentage of local authority decisions on homeless presentations that were upheld following a review. 50 # The percentage of final offers of accommodation intended to discharge the section 193 duty that were successfully appealed The percentage of households accepted as statutorily homeless during the year to whom a full homelessness duty has been discharged by the same local authority within the last 2 years. The amount of the Council Fund resources spent on Bed and Breakfast accommodation during the year as a percentage of 7 the total Council Fund resources spent on the homelessness and housing advice services The percentage of all potentially homeless households for whom homelessness was prevented for at least 6 months

20 PI No. Performance Indicator Housing - Landlord Services HLS/006 HLS/007 HLS/008 The total amount of rent collected during the financial year from current and former tenants as a percentage of the total rent collectable for the financial year, in: a) Permanent accommodation b) Temporary accommodation a) The total amount of rent arrears owed by current and former tenants in the following types of accommodation as a percentage of the total rent collectable for the financial year: i) Permanent accommodation ii) Temporary accommodation b) The total amount of rent arrears owed by former tenants in the following types of accommodation which were written off as unrecoverable during the financial year as a percentage of the total rent collectable for the financial year i) Permanent accommodation ii) Temporary accommodation The total amount of rent lost due to lettable units of accommodation being empty as a percentage of the total rent debit for the financial year, for: a) Permanent accommodation b) Temporary accommodation 95.9% 82.3% 4% 18% 0.03% 0.94% 1.81% 14.3% 96.6% 67.0% 3.88% 17.98% 0.77% 16.8% 2.16% 13.8% 98.5% 85.2% 2.9% 12.3% 0.36% 0% 1.33% 7.1% 95% 82% 1.8% 14%

21 PI No. Performance Indicator Housing - Landlord Services - continued HLS/009 The average number of calendar days taken to let lettable units of accommodation during the financial year, for: a) Permanent accommodation b) Temporary accommodation HLS/010 The average number of calendar days taken to complete: a) Emergency repairs b) Urgent repairs c) Non-urgent repairs HLS/011 The percentage of secure lettings made between 24 and 12 HLS/ # months ago that are still in existence a) The total amount of rent arrears owed by current tenants in the following types of accommodation as a percentage of the total rent collectable for the financial year: i) Permanent accommodation ii) Temporary accommodation b) The total amount of rent arrears owed by former tenants in the following types of accommodation as a percentage of the total rent collectable for the financial year: i) Permanent accommodation ii) Temporary accommodation c) The total amount of rent arrears owed by former tenants in the following types of accommodation which were written off as unrecoverable during the financial year as a percentage of the total rent collectable for the financial year: i) Permanent accommodation ii) Temporary accommodation

22 PI No. Performance Indicator Housing - Private Sector Renewal PSR/001 (NS 7) PSR/002 PSR/003 PSR/004 PSR/006 The percentage of unfit private sector dwellings made fit, closed or demolished through direct action by the local authority # The average number of calendar days taken to deliver a Disabled Facilities Grant # The average number of calendar days taken to deliver an adaptation for a Local Authority tenant where the Disabled Facilities Grant process is not used. The percentage of private sector dwellings that had been vacant for more than 6 months at 1 April that were returned to occupation during the year through direct action by the local authority The average number of calendar days taken to deliver low cost adaptation works in private dwellings where the Disabled Facilities Grant process is not used

23 PI No. Performance Indicator Housing - Supporting People SPP/001 (NS 8) The average number of units of housing related support, per 1,000 head of population, for each of the following types of housing related support service: i) Floating support ii) Direct access iii) Temporary accommodation iv) Permanent accommodation v) Sheltered accommodation for older people vi) Community alarm services

24 PI No. Performance Indicator Housing - Supporting People- continued SPP/004 The number of units of housing related support commissioned during the year, per 1,000 population: i) Women fleeing domestic violence; ii) People with learning difficulties; iii) People with mental health problems; iv) People suffering from alcohol dependency; v) People suffering from drug dependency; vi) Refugees; vii) People with a physical disability who require support; viii) Young single homeless people who require support and young people leaving care; ix) Ex-offenders; x) Homeless or potentially homeless people who require support; xi) People with chronic illness including AIDS, AIDS related conditions or who are HIV positive; xii) Vulnerable single parents who require support; xiii) Older people; and xiv) Mixed 0 0 0

25 PI No. Performance Indicator Housing - Supporting People- continued SPP/005 SPP/006 The number of weeks that each of the following types of housing related support services are void as a percentage of the maximum potential support capacity for the year: a) Floating support b) Direct access c) Temporary accommodation d) Permanent accommodation e) Sheltered accommodation for older people The gross commissioned cost of the following housing related support services per unit per annum of housing related support ( ): a) Floating support 8,304 7,046 7,045 4,928 b) Direct access; 21,745 21,241 21,241 16,193 c) Temporary accommodation; 16,546 14,457 13,635 14,010 d) Permanent accommodation; ,247 e) Community alarm services; f) Sheltered accommodation for older people

26 PI No. Performance Indicator Housing - Supporting People- continued SPP/007 SPP/008 The gross commissioned cost of housing related support per service user per annum ( ): i) Women fleeing domestic violence; 13,165 14,112 14,112 ii) People with learning difficulties; 20,267 14,971 14,971 iii) People with mental health problems; 11,537 7,877 7,877 iv) People suffering from alcohol dependency; 5,720 4,768 4,768 v) People suffering from drug dependency; 5,720 4,768 4,768 vi) Refugees; vii) People with a physical disability who require support; viii) Young single homeless people who require support and young people leaving care; 13,289 10,879 10,879 Ex-offenders; ix) x) Homeless or potentially homeless people who require support; 9,229 8,856 8,856 xi) People with chronic illness including AIDS, AIDS related conditions or who are HIV positive; xii) Vulnerable single parents who require support; xiii) Older people; and xiv) Mixed The percentage of service users in sustainable accommodation 12 months after leaving a housing related support service See Note Note: To be reported from April 2008

27 PI No. Performance Indicator Energy Efficiency EEF/001 (NS 19) a) Percentage change in carbon dioxide emissions in the non domestic public stock; See Note b) Percentage change in: energy use i) ii) carbon dioxide emissions in the housing stock # 5.88 # Note: The Audit Office (WAO) is required to audit all "National Strategic" (NS) performance indicators to verify their accuracy. As a result, the WAO reported that the 06/07 data for this indicator is being materially misstated due to the absence of a system to record an accurate value. Further information is provided in Appendix 3.3.

28 PI No. Performance Indicator Environment & Transport - Waste Management WMT/001 (NS 15) WMT/002 (NS 16) WMT/003 WMT/004 WMT/005 WMT/006 a) The total tonnage of municipal waste: i) Reused and/or recycled; and ii) Composted or treated biologically in another way. b) The percentage of municipal waste: i) Reused and/or recycled; and ii) Composted or treated biologically in another way. a) The total tonnage of bio-degradable municipal waste sent to landfill. b) The percentage of bio-degradable municipal waste sent to landfill a) The total tonnage of incinerator residues (bottom ash), construction and demolition wastes (including rubble), abandoned vehicles and beach cleansing wastes recycled by the local authority. b) The percentage of incinerator residues (bottom ash), construction and demolition wastes (including rubble), abandoned vehicles and beach cleansing wastes recycled by the local authority. a) The total tonnage of municipal wastes sent to landfill. b) The percentage of municipal wastes sent to landfill. a) The total tonnage of municipal waste used to recover heat and power. b) The percentage of municipal waste used to recover heat and power. 11,702 6, , , , ,250 16,268 5,871 # # 42, , , ,943 9, <57, , , ,307 7, , , , ,537 10, , , , The percentage of households served by a kerbside collection of two or more recyclables > ,600 5, ,791 9, <51,231 <74 <54

29 PI No. Performance Indicator Environment & Transport - Waste Management - continued WMT/007 The percentage of municipal waste received at a household waste amenity site that is reused, recycled or composted # >40 Environment & Transport - Street Scene STS/001 The percentage of highways and relevant land inspected of a high or acceptable standard of cleanliness STS/002 The percentage of abandoned vehicles removed within 24 hours of expiry of the relevant notice period STS/003 The percentage of reported fly tipping incidents on relevant land cleared within 5 working days >90 STS/005 a) The Cleanliness Index b) The percentage of highways and relevant land inspected of a high or acceptable standard of cleanliness 95 L 6 The percentage of dog fouling which was cleared by the end of the next working day % 83 L 8 The percentage of gullies cleaned twice per year 69.7 # 90 80

30 PI No. Performance Indicator Environment & Transport - Transport and Highways THS/001 (NS 17) THS/004 THS/009 THS/010 (NS 17) L 3 Condition of: a) Principal (A) roads b) Non-principal/classified road The percentage of the local authority maintained road network 1% 12.1% 1.1% 8.8% <1.1% <12% 13.3% 12% 5.9% 4.2% subject to precautionary salting during the year The average number of calendar days taken to repair street lamp failures during the year Condition of: a) Principal (A) roads 9% b) Non-principal/classified road The percentage of emergency repairs to roads and footpaths carried out within 24 hours >90 Environment & Transport - Countryside Management CMT/001 The percentage of total length of rights of way which are easy to use by members of the public 65

31 PI No. Performance Indicator Planning & Regulatory Services - Planning PLA/003 PLA/004 PLA/005 a) The number of appeals that were determined during the year, in relation to: i) Planning application decisions ii) Enforcement notices b) The percentage of these determined appeals that upheld the authority s decision, in relation to: i) Planning application decisions ii) Enforcement notices a) The percentage of major planning applications determined during the year within 13 weeks, b) The percentage of minor planning applications determined during the year within 8 weeks, c) The percentage of householder planning applications determined during the year within 8 weeks, d) The percentage of all other planning applications determined during the year within 8 weeks 23 See Note # 68 # 25 See Note # The percentage of enforcement cases resolved during the year within 12 weeks of receipt Note: PLA/003a was previously reported as one figure.

32 PI No. Performance Indicator Planning & Regulatory Services - Planning - continued 7.7 Percentage of standard searches carried out in 10 working days # 90 Planning & Regulatory Services - Building Control BCT/004 Percentage of Building control full plan applications checked within 15 working days during the year

33 PI No. Performance Indicator Planning & Regulatory Services - Public Protection PPN/001 (NS 18) PPN/004 PPN/005 a) The number of high risk businesses liable to a programmed inspection or Alternative Enforcement Activity during the year; and b) The percentage of these high risk businesses that were liable to a programmed inspection/alternative Enforcement Activity that were inspected/subject to Alternative Enforcement Activity, for: i) Trading Standards ii) Food Hygiene 91 iii) Animal Health # 93 iv) Health and Safety 92 The percentage of all eligible food businesses with a valid food hygiene award a) The percentage of new businesses identified during the year which were subject to an inspection, for: i) Trading Standards 35 # ii) Food Hygiene iii) Animal Health iv) Health & Safety b) The percentage of new businesses identified during the year which submitted a self-assessment questionnaire, for: i) Trading Standards 34 # ii) Food Hygiene 0 # iii) Animal Health 0 # iv) Health & Safety 0 #

34 PI No. Performance Indicator Planning & Regulatory Services - Public Protection - continued PPN/006 PPN/007 a) The number of medium risk businesses liable to a programmed inspection or alternative enforcement activity during the year; and b) The percentage of these medium risk businesses that were liable to a programmed inspection or alternative inspection activity that were inspected/subject to alternative enforcement activity, for: i) Trading Standards ii) Animal Health a) The number of significant breaches detected per business liable to a programmed inspection or Alternative Enforcement Activity per year, and; b) The percentage of significant breaches that were rectified by intervention during the year for: i) Trading Standard ii) Animal Health # # 0 #

35 PI No. Performance Indicator Leisure & Culture - Sport and Recreation LCS/001a The number of visits to indoor sports facilities during the year per 1,000 population 7,921 7,521 # 8,195 7,551 8,116 +

36 PI No. Performance Indicator Leisure & Culture - Libraries LCL/001 The number of people using Public Library Services during the year per 1,000 population 6,068 6,046 6,113 5,157 6,006 6,191 LCL/002 a) The number of publicly accessible computers per 10,000 population b) The percentage of available computer hours in use. c) The percentage of libraries that offer customers access to computer services through the medium of. LCL/003 a) The percentage of library material requests supplied within 7 calendar days. See Note b) The percentage of library material requests supplied within 15 working days Note: Data reported as working days and not calendar days(a new requirement from 31/3/07)

37 PI No. Performance Indicator Housing Benefit and Council Tax Benefit BNF/001 (NS 20) BNF/002 (NS 21) Housing Benefit security: a) The number of claimants visited, per 1,000 caseload b) The number of fraud investigators employed per 1,000 caseload c) The number of fraud investigations per 1,000 caseload d) The number of prosecutions and sanctions per 1,000 caseload Speed of processing: a) time for processing new claims (calendar days) b) time for processing notification of changes of circumstances (calendar days) #

38 PI No. Performance Indicator Housing Benefit and Council Tax Benefit - continued BNF/003 (NS 22) Accuracy of processing: a) The percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the decision for a sample of cases checked post decision bi) The amount of Housing Benefit overpayments recovered during the year as a percentage of the total amount of Housing Benefit overpayments identified during the year bii) The amount of Housing Benefit overpayments recovered during the year as a percentage of the total amount of Housing Benefit overpayment debt outstanding at the start of the year plus the total amount of Housing Benefit overpayments identified during the year biii) The amount of Housing Benefit overpayments written off during the year as a percentage of the total amount of Housing Benefit overpayment debt outstanding at the start of the year plus the total amount of Housing Benefit overpayments identified during the year #

39 PI No. Performance Indicator Miscellaneous Services Procurement L(P) 13 Savings target ( ) See Note 846,620 1,083,620 1,000, ,000 Mental Health Services L(MH) 3 Percentage of people on caseload receiving an annual review of their care plan # Domiciliary Care Services L(DC) 3 Percentage of Home Care staff trained / being trained to NVQ D32, D33, Level 2 and above # Corporate responses L 3 Response times to telephone calls (in 10 seconds) 73.4% 73.2% 75% L 4 Response times to correspondence (in 8 working days) 81.5% 80.4% 82% Note: 06/07 target is cumulative, based on 5years x 200,000 per annum # Explanation for poor performance and, where appropriate, the corrective measures that will be taken to improve are contained in Appendix 75% %

40 Table 2 Public Policy Agreement /2005 to The following data has been agreed between the Council and the Assembly Government as part of the second round of the Policy Agreement initiative as described in Chapter 1 of this Improvement Plan. performance achieved against the 2006/07 targets are detailed below. Measure Key Objective: Helping more people into jobs Baseline 2003 / / 2005 Milestone 2004 / / 2006 Milestone 2005 / / / 2007 Local measure: 1 Number of full day care childcare places provided Mandatory Measure: 2 An increase in the rates of attendance ( those present or on 91.7% 92.3% 91.8% 91.5% 92% 90.6% 92.2% approved educational activities ) in secondary schools Mandatory Measure: 3a A reduction in the number and percentage of 15 year olds (including those in local authority care) leaving % % % % % % 33 2% full time education without a recognised qualification Mandatory Measure: 3b A reduction in the number and percentage of 15 year olds in local authority care leaving full time 3 25% 3 20% 3 20% % % % % education without a recognised qualification The baseline is an estimate of 2003/2004 performance. The baseline is the 2003/2004 financial year (2002/2003 academic allocation.

41 a 6b Measure Key Objective: Strong, safe communities Local measure: General needs voids as a percentage of general needs stock Local measure: Number of young people involved in Youth Service projects Mandatory measure: A reduction in the number of homeless families with children who have used bed and breakfast accommodation during the year, except in emergencies Mandatory measure: A reduction in the average length of time people spend in temporary accommodation (from 2004 to 2007) Baseline 2003 / / 2005 Milestone 2004 / / 2006 Milestone 2005 / / / % 1.59% 1.63% 1.54% 1.43% 1.51% # 1.23% Families 25 Families 10 Families 31 Families 16 Families 55 days days 63 days days 55 days days 44 days The baseline is an estimate of 2003/2004 performance We are working towards achieving the national homelessness strategy objective of eliminating the use of bed and breakfast accommodation for homeless families with children except in emergencies and to significantly reduce the average time people spend in temporary accommodation by 2007, through joint working with the Assembly Government.

42 a 7b Measure Baseline 2003 / 2004 Key Objective: Strong, safe communities - continued Mandatory measure: The percentage reduction in carbon emissions in the non-domestic public stock Mandatory measure: The percentage reduction in energy use and carbon dioxide emissions in the housing stock 24,330 (tco²) 2004 / % (i) 6% (ii) 4.13% Milestone 2004 / / 2006 Milestone 2005 / / / % 1% 3.46% 6% 6% (i) 9% (ii) 6% 9% 6.2% 8.53% 5.88% 12% 8.3% The baseline is an estimate of 2003/2004 performance

43 Measure Key Objective: Improving health Local measure: 8 Percentage of population participating in physical activity or sport (a) Adults (16+) (b) Females (c) Males Mandatory measure: 9 The rate of delayed transfers of care for social care reasons per 1,000 population aged 75 or over Mandatory measure: 10a The number of older people (aged 65 or over) helped to live at home per 1,000 population aged 65 and over Mandatory measure: 10b The number of older people (aged 65 or over) supported in residential care homes or nursing homes per 1,000 population aged 65 and over Mandatory measure: 11a The percentage of first placements of looked after children during the year that began with a care plan in place Baseline 2003 / % 41% 54% 2004 / % 35% 41% Milestone 2004 / % 42% 55% 2005 / 2006 Milestone 2005 / / % # 27% # 36% # 2006 / The baseline is an estimate of 2003/2004 performance Based on Sports Council definition Community alarms were excluded from the calculation after 2003 / 2004, hence the apparent reduction in performance 49% 43% 56%

44 Measure Key Objective: Improving health - continued Mandatory measure: 11b The percentage of looked after children, whose second review was due in the year or had taken place, with a plan for permanence during the year to 31 March Mandatory measure: 12 The percentage of looked after children at 31 March who have experienced one or more changes of school, which were not due to transitional arrangements or sixth form college Baseline 2003 / 2004 New performance indicators, therefore no data available 2004 / 2005 Milestone 2004 / / 2006 Milestone 2005 / / /

45 Measure Key Objective: Creating better jobs and skills Local measure: No. of jobs created as a result of financial support by the Local Authority Local measure: No of new business start-ups assisted through financial support from the Local Authority and Business Skills Training and advice sessions from Business Connect Neath Port Talbot Key Objective: Fundamental issues Local measure: 15 Achieved level of the Generic Equalities Standard for local government Local measure: 16 An increase in the area of highway estate managed to improve biodiversity Baseline 2003 / 2004 The baseline is an estimate of 2003/2004 performance Includes achievement of a number of Level 3 measures 2004 / 2005 Milestone 2004 / / 2006 Milestone 2005 / / / # Level 1 Level 1+ Level 1+ Level 1++ Level 1++ Level 2+ Level ha 9.32 ha 12 ha ha 14 ha 18.6 ha 15 ha