Councils have a duty to publish their SPIs on 30 September each year. This leaflet summarises the data we supplied to Audit Scotland in August 2009.

Transcription

1 The Statutory Performance Indicators (SPIs) are defined and collated by Audit Scotland on an annual basis and provide comparative data across the 32 local authorities in Scotland. Full details may be found on the web site: scotland.gov.uk. Councils have a duty to publish their SPIs on 30 September each year. This leaflet summarises the data we supplied to Audit Scotland in August Policy and Strategy Unit Argyll and Bute Council Kilmory, Lochgilphead PA31 8RT, Tel: bute.gov.uk

2 ADULT SOCIAL WORK ASW1A COMMUNITY CARE SERVICES Achievement of targets for assessment and service delivery a) Assessment - Percentage of people for which local assessment target times were met 2006/ / / % This is effectively a new indicator for 2008/2009 ASW1B COMMUNITY CARE SERVICES Achievement of targets for assessment and service delivery b) Delivery of care service - Percentage of people for which local service target times were met 2006/ /2008 This is effectively a new indicator for 2008/ / % ASW2A ASW2B Staff Qualifications: The % of care staff with appropriate qualifications for the level of post held, working in Council residential homes for: Older people (age 65+) Staff Qualifications: The % of care staff with appropriate qualifications for the level of post held, working in Council residential homes for: Other adults 19.0% 42.0% 22.1% 47.0% Staff turnover has been exceedingly low this year, thereby 26.2% 42.5% allowing existing staff to gain qualifications and so boost 2006/ % 49.0% performance. (i.e., performance not adversely affected by 2007/ % 53.9% qualified staff leaving). 2008/ % 50.0% 38.0% 39.0% 40.0% 44.0% 100.0% 48.0% 2006/ % 51.1% 2007/ % 56.4% 2008/ % 50.0% As ASW2A ASW3A1 Older People (Age 65+) in Council homes - Number of places occupied / / /

3 ASW3A2 ASW3A3 Older People (Age 65+) in Council homes - % in single rooms Older People (Age 65+) in Council homes - % in ensuite rooms 94.2% 100.0% 94.1% 100.0% 96.4% 2006/ % 97.0% 2007/ % 98.2% 2008/ % 100.0% 38.1% 0.0% 35.9% 32.9% 38.1% Care homes continue to redesign towards achieving higher 2006/ % 41.6% levels of en-suite. 2007/ % 42.8% 2008/ % 57.0% ASW3B1 Older People (Age 65+) in voluntary sector - Number of places occupied / / / ASW3B2 Older People (Age 65+) in voluntary sector - % in single rooms ASW3B3 Older People (Age 65+) in voluntary sector - % in ensuite rooms 91.1% 98.0% 89.0% 96.0% 91.5% Care homes continue to redesign towards achieving higher 2006/ % 94.6% levels of single occupancy. 2007/ % 90.0% 2008/ % 62.1% 77.0% 62.7% 68.0% 65.2% Care homes continue to redesign towards achieving higher 2006/ % 69.2% levels of en-suite. 2007/ % 73.1% 2008/ %

4 ASW3C1 Older People (Age 65+) in private sector - Number of places occupied / / / ASW3C2 ASW3C3 Older People (Age 65+) in private sector - % in single rooms Older People (Age 65+) in private sector - % in ensuite rooms 81.2% 85.7% 81.2% 89.4% 85.4% Care homes continue to redesign towards achieving higher 2006/ % 88.6% levels of single occupancy. 2007/ % 90.7% 2008/ % 69.3% 64.1% 73.3% 64.3% 75.1% Care homes continue to redesign towards achieving higher 2006/ % 77.5% levels of en-suite. 2007/ % 80.5% 2008/ % ASW3D1 Other Adults in Council homes - Number of places occupied / / / ASW3D2 Other Adults in Council homes - % in single rooms 96.4% 100.0% 95.5% 100.0% 98.3% 2006/ % 96.8% 2007/ % 99.2% 2008/ % 100.0%

5 ASW3D3 Other Adults in Council homes - % in ensuite rooms 18.3% 18.2% 28.7% For 'Other Adults' in Council homes, there was one en-suite 0.0% 30.1% room last year, and there is still only one this year. 2006/ % 36.3% However, last year there were only 4 residents, and this 2007/ % 38.8% year there are 6. This has brought about the percentage 2008/ % 30.0% downturn. ASW3E1 Other Adults in voluntary sector - Number of places occupied / / / ASW3E2 Other Adults in voluntary sector - % in single rooms ASW3E3 Other Adults in voluntary sector - % in ensuite rooms 86.1% 100.0% 86.3% 94.4% 86.3% For 'Other Adults' in Voluntary Sector homes, small 2006/ % 91.5% changes in absolute numbers create large % variations. 2007/ % 91.3% 2008/ % 30.2% 50.0% 34.9% 50.0% 38.5% For 'Other Adults' in Voluntary Sector homes, small 2006/ % 41.8% changes in absolute numbers create large % variations. 2007/ % 40.1% 2008/ % ASW3F1 Other Adults in private sector - Number of places occupied / / /

6 ASW3F2 Other Adults in private sector - % in single rooms ASW3F3 Other Adults in private sector - % in ensuite rooms 83.5% 97.1% 80.5% 90.3% 87.8% Care homes continue to redesign towards achieving higher 2006/ % 90.4% levels of single occupancy. 2007/ % 91.9% 2008/ % 46.8% 65.7% 51.8% 54.8% 57.1% Care homes continue to redesign towards achieving higher 2006/ % 62.9% levels of en-suite. 2007/ % 62.1% 2008/ % ASW4A1 The number of people age 65+ receiving homecare 1,056 1, / / / Services are targeted at those clients with complex personal care needs. The decision to withdraw from some domiciliary only activities has reduced the number of clients. Re weekend service, this is consistent with strategy of supporting clients at home as an alternative to residential/nursing care. ASW4B1 ASW4C1 The number of homecare hours per 1,000 population age 65+ As a proportion of home care clients age 65+, the number receiving personal care / / / % 57.2% 44.8% 63.0% 49.6% 68.7% 2006/ % 74.6% 2007/ % 79.2% 2008/ % 95.0% 95.0% As ASW4A1 As ASW4A1

7 ASW4C2 ASW4C3 ASW5A1 ASW5A2 ASW5A3 As a proportion of home care clients age 65+, the number receiving a service during evenings/ overnight As a proportion of home care clients age 65+, the number receiving a service at weekends Per 1,000 Older People (Age 65+) - Total overnight respite nights provided Per 1,000 Older People (Age 65+) - % overnight respite nights not in care home Per 1,000 Older People (Age 65+) - Total hours daytime respite provided 18.7% 24.3% 32.4% 27.2% 27.5% 28.1% 2006/ % 30.7% 2007/ % 33.5% 2008/ % 40.0% 40.0% 52.0% 48.3% 49.4% 53.9% 53.0% 52.9% 2006/ % 58.7% 2007/ % 61.9% 2008/ % 75.0% 75.0% Uptake remains variable as demand for structured services where carers see the risk thresholds as low continues to be a major issue. This will be an ongoing issue within the 2006/ review of services to clients with disability. Move is towards 2007/ providing clients with respite in their own homes as against 2008/ formal day services. 8.2% 3.6% 2006/ % 3.0% 2007/ % 3.7% 2008/ % 0.0% As ASW4A1 As ASW4A1 Move is to provide respite away from formal institutions. 2, , , ,783.8 Provision of respite is considered central to supporting 2006/2007 3, ,212.1 carers in maintaining care packages within the home. 2007/2008 3, , /2009 4, ,650.0

8 ASW5A4 ASW5B1 ASW5B2 ASW5B3 ASW5B4 Per 1,000 Older People (Age 65+) - % daytime respite hours provided not in a day care centre Per 1,000 Other Adults - Total overnight respite nights provided Per 1,000 Other Adults - % overnight respite nights not in care home Per 1,000 Other Adults - Total hours daytime respite provided Per 1,000 Other Adults - % daytime respite hours provided not in a day care centre 20.1% 34.8% 2006/ % 34.5% 2007/ % 31.3% 2008/ % 20.0% 11.0 Uptake remains variable as demand for structured services 15.0 where carers see the risk thresholds as low continues to be a major issue. This will be an ongoing issue within the 2006/ review of services to clients with disability. Move is towards 2007/ providing clients with respite in their own homes as against 2008/ formal day services. 38.0% 18.1% 2006/ % 12.9% 2007/ % 12.3% 2008/ % 40.0% 8.0 Uptake remains variable as demand for structured services where carers see the risk thresholds as low continues to be a major issue. This will be an ongoing issue within the 2006/ review of services to clients with disability. Move is towards 2007/ providing clients with respite in their own homes as against 2008/ formal day services. 45.5% 33.3% 2006/ % 30.7% 2007/ % 32.3% 2008/ % 65.0%

9 ASW6A1 The number of social enquiry reports submitted to the courts during the year / / / ASW6B1 The proportion of social enquiry reports submitted by the due date 85.9% 95.5% 94.9% 96.5% Reports are to be submitted before 12 noon of the day 98.9% 95.9% before the court hearing. 90% of late reports were 2006/ % 95.9% submitted on the afternoon of the due date, 10% on the day 2007/ % 97.3% of court. This is as a result of increasing requests and work 2008/ % 98.0% pressure. ASW7A1 The number of new probation orders issued during the year ASW7B1 The proportion of new probationers seen by a Supervising Officer within one week / / / % 60.0% 93.9% 63.5% 89.3% 58.3% 2006/ % 60.4% 2007/ % 69.3% 2008/ % 97.0% ASW8A1 The number of new community service orders issued during the year / / /

10 ASW8B1 The average number of hours per week taken to complete community service orders BENEFITS ADMINISTRATION BA1 The gross administration cost per case ( ) Full compliment of CS Supervisors providing regular and 2006/ consistent work squads. 2007/ % 2008/ The main reason for the increase in costs is due to the reallocation of management and support costs along with support service recharges to include benefits, which was 2006/ not included in 07/08 PI. This increase was offset by a 2007/ decrease mainly in FRS17 costs and also in relation to a 2008/ decrease in computing costs due to expenditure incurred in /08 in relation to e-benefits implementation which was not incurred in 08/09. BA2A3 PAYING THE RIGHT BENEFIT AT THE RIGHT TIME Average time to process new and change events claims. 2006/ / / days This is a changed indicator for and thus comparisons with previous years are unavailable. BA3A3 PAYING THE RIGHT BENEFIT AT THE RIGHT TIME 3 a) The number changes to customers' HB/CTB entitlement that are processed within the year per 1,000 caseload iii) Change per 1,000 caseload. 2006/ / / This is a changed indicator for and thus comparisons with previous years are unavailable. EDUCATION & CHILDREN'S SERVICES EC1A1 % of primary schools with pupils to place ratio 0% to 40% 28.4% 10.4% 23.8% 10.6% The variances in school occupancy can only be explained 28.0% 10.3% by the number of pupils actually attending. In most cases 2006/ % 10.4% this will be due to falling rolls both in primary and secondary 2007/ % 10.4% schools. 2008/ %

11 EC1A2 EC1A3 % of primary schools with pupils to place ratio 41% to 60% % of primary schools with pupils to place ratio 61% to 80% 28.4% 22.7% 40.0% 22.4% 41.0% 24.2% 2006/ % 24.4% 2007/ % 22.8% 2008/ % 37.0% 34.2% 26.3% 35.8% 19.0% 34.8% 2006/ % 36.3% 2007/ % 36.2% 2008/ % As EC1A1 As EC1A1 EC1A4 % of primary schools with pupils to place ratio 81% to 100% 6.2% 27.4% 8.8% 25.9% 13.0% 26.3% 2006/ % 24.8% 2007/ % 26.7% 2008/ % As EC1A1 EC1A5 % of primary schools with pupils to place ratio 101% or more 0.0% 5.3% 1.3% 5.3% 0.0% 4.4% 2006/ % 4.1% 2007/ % 3.9% 2008/ % As EC1A1 EC1B1 Total Number of Primary Schools / / /

12 EC2A1 EC2A2 EC2A3 EC2A4 EC2A5 % of secondary schools with pupils to place ratio 0% to 40% % of secondary schools with pupils to place ratio 41% to 60% % of secondary schools with pupils to place ratio 61% to 80% % of secondary schools with pupils to place ratio 81% to 100% % of secondary schools with pupils to place ratio 101% or more 0.0% 1.8% 0.0% 1.3% 0.0% 1.6% 2006/ % 2.1% 2007/ % 1.9% 2008/ % 10.0% 9.1% 10.0% 9.9% 10.0% 10.4% 2006/ % 10.0% 2007/ % 10.7% 2008/ % 60.0% 34.5% 50.0% 33.8% 60.0% 32.6% 2006/ % 29.5% 2007/ % 27.2% 2008/ % 30.0% 40.5% 40.0% 41.8% 30.0% 41.5% 2006/ % 44.5% 2007/ % 46.9% 2008/ % 0.0% 14.0% 0.0% 13.2% 0.0% 13.8% 2006/ % 13.9% 2007/ % 13.3% 2008/ % As EC1A1 As EC1A1 As EC1A1 As EC1A1 As EC1A1

13 EC2B1 Total Number of Secondary Schools / / / Contextual information EC3A01 Secondary Schools - Number of Head and Deputy Head teachers who are women / / / Variancies are small but the number of women in management positions depends on applications and the appointment of the best person for the post after an interview. EC3A02 Secondary Schools - % of Head and Deputy Head teachers who are women 32.6% 32.1% 35.4% 46.2% 37.0% 2006/ % 38.8% 2007/ % 40.4% 2008/ % As EC3A01 EC3A03 Secondary Schools - Number of all women teachers / / / As EC3A01 EC3A04 Secondary Schools - % of women teachers 58.3% 54.7% 59.6% 56.3% 60.2% 2006/ % 60.7% As EC3A / % 61.2% 2008/ %

14 EC3A05 Primary Schools- Number of Head and Deputy Head teachers who are women / / / As EC3A01 EC3A06 Primary Schools - % of Head and Deputy Head teachers who are women 82.3% 80.2% 85.9% 81.1% 85.8% 2006/ % 86.8% 2007/ % 86.2% 2008/ % As EC3A01 EC3A07 Primary Schools - Number of all women teachers / / / As EC3A01 EC3A08 Primary Schools - % of women teachers 91.4% 97.0% 93.0% 91.6% 93.0% 2006/ % 93.2% 2007/ % 92.8% 2008/ % As EC3A01 EC3A09 Special Schools - Number of Head and Deputy Head teachers who are women / / / Reduction in number of establishments after Drummore and White Gates were incorporated into new joint campuses.

15 EC3A10 Special Schools - % of Head and Deputy Head teachers who are women 80.2% 100% 81.3% 100% 83.1% 2006/ % 82.4% 2007/ % 82.9% 2008/ % As EC3A09 EC3A11 Special Schools - Number of all women teachers / / / As EC3A09 EC3A12 Special Schools - % of women teachers 82.9% 92.9% 86.4% 94.9% 83.6% 2006/ % 82.7% 2007/ % 83.0% 2008/ % As EC3A09 EC4A1 The number of children's hearing system reports submitted to the reporter during the year / / / EC4B1 % of requests requested submitted within target time 14.10% Over the last few years, the Dept. has been aware that they 34.90% have been under-performing and have made concerted 23.30% 35.50% efforts to address this. It has therefore been an ongoing 2006/ % 33.80% agenda item at Children & Families management meetings 2007/ % 38.2% to ensure that momentum was kept going. In addition, the 2008/ % Dept. has also been working more closely with SCRA.

16 EC5A1 The number of new supervision requirements made during the year / / / EC5B1 % of children seen by supervising officer within 15 days 77.2% 78.9% 90.7% 78.7% 91.1% 76.5% Vacancies within Child Care teams has seen workload 2006/ % 76.8% spread across fewer social workers leading to slippage in 2007/ % 79.7% timescales. 2008/ % 86.0% EC6A1 Number of young people ceasing to be looked after - At home 2006/ / / EC6A2 Number of young people ceasing to be looked after - Away from home 2006/ / / EC6B1 Number of young people attaining at least one SCQF level 3 (any subject) - At home 2006/ / / Explanations are not displayed due to the possibility of identifying individual children with the comments.

17 EC6B2 Number of young people attaining at least one SCQF level 3 (any subject) - Away from home 2006/ / / As EC6B1 EC6B3 EC6B4 % of young people attaining at least one SCQF level 3 (any subject) - At home % of young people attaining at least one SCQF level 3 (any subject) - Away from home 2006/ % 46.9% 2007/ % 53.0% 2008/ % 80.0% 2006/ % 62.8% 2007/ % 66.4% 2008/ % 75.0% As EC6B1 As EC6B1 EC6B5 Total % of young people attaining at least one SCQF level 3 (any subject) At home or away from home 33.3% 50.9% 6.7% 59.3% 2006/ % 54.0% 2007/ % 58.5% 2008/ % 75.0% As EC6B1 EC6C1 Number of young people attaining at least SCQF level 3 (English and Maths) - At home 2006/ / / As EC6B1

18 EC6C2 Number of young people attaining at least SCQF level 3 (English and Maths) - Away from home 2006/ / / As EC6B1 EC6C3 EC6C4 EC6C5 EC7A1 % of young people attaining at least SCQF level 3 (English & Maths) - At home % of young people attaining at least SCQF level 3 (English & Maths) - Away from home Total % of young people attaining at least SCQF level 3 (English and Maths) At Home or away from home Staff Qualifications: The % of care staff with appropriate qualifications for the level of post held - Working in Council Residential Children's Homes 2006/ % 26.8% 2007/ % 30.6% 2008/ % 40.0% 2006/ % 48.0% 2007/ % 47.8% 2008/ % 40.0% 11.1% 36.8% 0.0% 43.8% 2006/ % 36.3% 2007/ % 37.9% 2008/ % 40.0% As EC6B1 As EC6B1 As EC6B1 52.0% 52.0% 42.4% 57.6% 52.5% 47.9% Staff turnover. Qualified staff leaving are being replaced by 2006/ % 54.2% new staff who are unqualified leading to slight downturn in 2007/ % 58.9% performance. 2008/ % 60.0%

19 EC8A1 EC8B1 Total overnight respite nights provided - per 1,000 children (0-17yrs) % overnight respite nights not in a care home - per 1,000 children (0-17yrs) Increase due to number of new cases open to the team. In 2006/ addition, some existing cases have changed their respite 2007/ from that of a non-residential to a residential basis. 2008/ % 36.1% More families requesting respite from external providers 2006/ % 33.2% and also due to a lack of Shared Carers for children 2007/ % 26.6% affected by disability. 2008/ % 50.0% EC8C1 Total hours daytime respite provided - per 1,000 children (0-17yrs) /2007 1, /2008 1, / ,800.0 Closure of cases due to families moving out of Council area. There are other cases of substantial respite packages from last year where the clients have since become adults and can no longer be counted under children s respite. EC8D1 % daytime respite hours provided not in a day care centre - per 1,000 children (0-17yrs) 54.1% 66.0% Now using universal services where possible and also 2006/ % 65.9% more direct payments this year due to Jigsaw withdrawing 2007/ % 73.5% their services last summer. 2008/ % 70.0% CORPORATE MANAGEMENT CM1A3 SICKNESS ABSENCE CM1: The average number of working days per employee lost through sickness absence for: a) Teachers iii) Days lost per employee. 2006/ / / days 7.6 days This SPI was changed for 2008/2009 invalidating historical comparisons. The 'target' figure of 7.6 days is a measurement benchmark, not a target.

20 CM1B1 SICKNESS ABSENCE CM1: The average number of working days per employee lost through sickness absence for: b) All other local government employees (i.e. not teachers) iii) Days lost per employee 2006/ / / days 7.6 days This SPI was changed for 2008/2009 invalidating historical comparisons. The 'target' figure of 7.6 days is a measurement benchmark, not a target. CM2A1 CM2A2 Number of civil liability claims per 10,000 population Value of claims as % of revenue budget / / % 2008/ % 0.1% 0.0% 0.1% 0.0% 0.1% 2006/ % 0.1% 2007/ % 0.1% 2008/ % CM3A1 Highest paid 2% earners - number of female Council employees CM3A2 Highest paid 2% earners - % of female Council employees / / / % 27.6% 26.8% 29.6% The numbers are small therefore a slight change makes a 27.0% 31.7% noticeable difference to the percentages. There are / % 33.9% additional females in the top 2%, and 7 additional females 2007/ % 35.9% in the top 5% of earners compared to last year. 2008/ %

21 CM3B1 Highest paid 5% earners - number of female Council employees / / / CM3B2 Highest paid 5% earners - % of female Council employees 27.9% 35.0% 32.3% 36.6% 31.9% 38.0% 2006/ % 40.4% 2007/ % 44.0% 2008/ % As CM3A2 CM4A1 CM4B1 The number of Council buildings from which the Council delivers services to the public % of these where public areas are suitable for and accessible to disabled people CM5A1 The cost of collecting Council Tax per dwelling ( ) / / / % 37.4% 72.3% 43.4% Compliance shows an slight improvement due to review of 2006/ % 51.9% properties in line with the guidance notes and reflects 2007/ % 56.6% investment from the Capital Programme for / % The cost per property in was understated as / posts transferred to Customer Service Centre were not 2007/ recharged in but have been in /

22 CM6A Income due from Council Tax in year, net of reliefs and rebates ( ) 34,324,148 37,832, / ,425, / ,592, / ,840,396 CM6B1 % of income due that was received during year 94.0% 91.7% 95.5% 92.7% Modest increase reflecting an increase in number and 94.9% 95.0% 93.3% percentage of payments by direct debit offset by slower 2006/ % 95.1% 93.8% payments via sheriff officers due to impact of global credit 2007/ % 95.2% 94.2% crunch. 2008/ % 95.5% 95.5% CM7A1 CM8A1 CM8B1 The number of invoices paid within 30 calendar days of receipts as % of all invoices paid The proportion of operational accommodation that is in satisfactory condition The proportion of operational accommodation that is suitable for its current use 86.5% 82.9% This decline is due to doubling the number of invoices 84.5% 83.7% processed via Pecos (the eprocurement Scotl@nd system) 86.6% 87.0% 85.1% from 16,000 to 31,500 in Pecos calculates based 2006/ % 88.0% 85.8% on invoice date plus 2 days as it did not hold the invoice 2007/ % 89.0% 86.5% received date. This has been amended with effect from 2008/ % 90.0% April 2009 and has created an increase in this indicator of c 90.0% 5%. 2006/2007 There has been an overall slight improvement in the % of properties in a satisfactory condition which reflects investment from the Capital Programme for , 63.6% however it should be noted that there has been a 2007/ % 68.0% downward trend in some of the schools, e.g. Campbeltown 2008/ % 82.0% Grammar School has gone from satisfactory to poor 82.0% condition. There has been an improvement in the % of properties in a satisfactory suitability which reflects investment from the 2006/ % Capital Programmes for , e.g. Homes for the 2007/ % 69.7% Elderly. 2008/ % 64.2% 64.2%

23 CULTURAL AND COMMUNITY SERVICES CC1 The number of attendances per 1,000 population for swimming pools 5,467 3,588 4,613 3,684 4,576 3, /2007 5,349 3, /2008 5,516 3, /2009 7,723 CC2 CC3A The number of attendances per 1,000 population for other indoor sports/ leisure facilities, excluding swimming pools The number of visits to/ usages of Council funded or part funded museums per 1,000 population 965 3,758 1,229 3,889 1,371 4, /2007 1,365 4, /2008 1,393 4, /2009 1, / / / This SPI has been qualified for 2008/2009 CC3B The number of those museum visits that were in person per 1,000 population. 2006/ / / As CC3A CC4A1 Libraries: Adult Lending Stock - actual additions per 1,000 population / / /

24 CC4A2 Libraries: Adult Lending Stock - stock at year end per 1,000 population 1,739 1,620 1,737 1,602 1,596 1, /2007 1,624 1, /2008 1,641 1, /2009 1,708 1,690 CC4B1 CC4B2 CC5A1 CC5B1 Libraries: Children's and Teenage Lending Stock - actual additions per 1,000 population Libraries: Children's and Teenage Lending Stock - stock at year end per 1,000 population Libraries: Number of visits to libraries and expressed per 1,000 population Libraries: Number of borrowers and expressed as a percentage of the population / / / / / / /2007 3,284 5, /2008 3,180 5, /2009 3,250 3, % 17.4% 23.1% 2006/ % 21.6% 2007/ % 20.6% 2008/ % 15.6%

25 CC6A1 CC6B1 Libraries: Learning Centre and Learning Access Point users - Number of users as % of the resident population Libraries: Learning Centre and Learning Access Point users - Number of times the terminals are used per 1,000 population 7.2% 9.2% 6.9% 10.1% 2006/ % 10.7% 2007/ % 11.0% 2008/ % 7.5% / / / DEVELOPMENT SERVICES DS1A1 Householder - Number of planning applications / / / DS1B1 DS1C1 Householder - % dealt with within two months Non Householder - Number of planning applications 87.7% 80.6% 88.9% 79.3% 88.6% 90.0% 78.3% Improvements due to closer monitoring and better targeting 2006/ % 90.0% 79.8% of resources. 2007/ % 90.0% 73.6% 2008/ % 90.0% 90.0% 1,062 1,107 1, /2007 1, /2008 1, /

26 DS1D1 DS1E1 DS1F1 DS2A1 DS2B1 Non Householder - % dealt with within two months Total - Number of planning applications Total - % dealt with within two months Successful appeals as % of planning determinations made by the Council Successful appeals as % of planning determinations appealed 56.3% 49.2% 50.9% 46.9% 51.0% 64.0% 44.6% 2006/ % 64.0% 45.4% 2007/ % 64.0% 43.6% 2008/ % 64.0% 54.0% 1,529 1,719 1, /2007 1, /2008 1, / % 64.2% 64.4% 63.0% 64.4% 72.0% 60.9% 2006/ % 72.0% 61.4% 2007/ % 72.0% 58.7% 2008/ % 72.0% As DS1B1 As DS1B1 0.2% 0.5% 0.8% 0.5% 0.3% 0.6% As in previous years the number of appeals is too small for 2006/ % 0.7% any variation to be significant. 2007/ % 0.7% 2008/ % 25.0% 30.1% 56.5% 34.0% 30.0% 37.3% 2006/ % 37.5% As DS2A1 2007/ % 38.3% 2008/ %

27 DS3A1 % of population covered by Local Plan adopted/ finalised within last 5 years 33.2% 0.0% 100.0% 100.0% 2006/ % 100.0% 2007/ % 100.0% 2008/ % 100.0% HOUSING SERVICES HS7A1 HOMELESSNESS a ii) Permanent Accommodation, Percentage of decision notifications issued within 28 days of date of initial presentation. 2006/ /2008 Changed/new indicator for 2008/ / % 65.0% 65.0% HS7A3 HOMELESSNESS a.iii) Permanent Accommodation, Percentage who are housed. 2006/ / / % 32.0% 32.0% Changed/new indicator for 2008/09. HS7A4 HS7A6 HOMELESSNESS a.iv) Permanent Accommodation, re Number of cases reassessed within 12 months of completion of duty - % of cases reassessed. 2006/ /2008 Changed/new indicator for 2008/ / % 6.0% 6.0% HOMELESSNESS a.vi) Temporary Accommodation, Percentage of decision notifications issued within 28 days of date of initial presentation. 2006/ /2008 Changed/new indicator for 2008/ / % 65.0% 65.0%

28 HS7A7 HOMELESSNESS a.vii) Temporary Accommodation, re Number of cases reassessed within 12 months of completion of duty - % of cases reassessed. 2006/ /2008 Changed/new indicator for 2008/ / % 15.0% 15.0% PROTECTIVE SERVICES PS1A1 Food safety hygiene inspections: Approved Premises - Number to be inspected in the year / / / Affected by staff vacancies, premises changing classification after risk assessment and/or first inspection or ceasing to trade in the year, changing ownership or changing their food practices, products or premises. PS1B1 Food safety hygiene inspections: Approved Premises - % of inspections undertaken within time. 78.4% 100.0% 89.3% 2006/ % 100.0% 88.8% 2007/ % 100.0% 89.2% 2008/ % 100.0% As PS1A1 PS1C1 Food safety hygiene inspections: 6 monthly inspections - Number to be inspected in the year / / / As PS1A1 PS1D1 Food safety hygiene inspections: 6 monthly inspections - % of inspections undertaken within time % 93.8% 100.0% 95.4% 100.0% 100.0% 93.3% As PS1A1 and following assessment etc, no premises 2006/ % 100.0% 97.8% required to be inspected. 2007/ % 100.0% 97.6% 2008/2009 NS 100.0%

29 PS1E1 Food safety hygiene inspections: 12 monthly inspections - Number to be inspected in the year / / / As PS1A1 PS1F1 Food safety hygiene inspections: 12 monthly inspections - % of inspections undertaken within time. 97.1% 94.6% 96.1% 95.7% 87.3% 100.0% 96.1% 2006/ % 100.0% 98.0% 2007/ % 100.0% 97.8% 2008/ % 100.0% As PS1A1 PS1G1 Food safety hygiene inspections: More than 12 monthly inspections - Number to be inspected in the year / / / As PS1A1 and also due to an alternative enforcement strategy where local authorities need not inspect the low risk premises. PS1H1 Food safety hygiene inspections: More than 12 monthly inspections - % of inspections undertaken within time. 92.0% 74.5% 89.1% 75.8% 70.2% 75.0% 81.6% 2006/ % 75.0% 81.9% 2007/ % 75.0% 83.7% 2008/ % 75.0% As PS1G1 PS2A1 The number of complaints of domestic noise received during the year: i) Settled without the need for attendance on site. 2006/ / / The number reported relates only to those received directly by the Council. In respect of ASB noise complaints, the Council has a Memorandum of Understanding with Strathclyde Police that they will respond out-of-hours, resources permitting. These are referred to the Council for further action but the initial response and visit is made by the police.

30 PS2A2 ii) Requiring attendance on site. 2006/ / / The SPI Guidance indicates that where close partnerships exist then the number made directly to the Council may be relatively low. The 34 complaints recorded here were received directly by the Council and do not include the 275 complaints made to the Police and responded to per our Memorandum of Understanding. PS2A3 iii) Dealt with under part V of the Antisocial Behaviour etc (Scotland) Act / / / As PS2A2. PS2B1 PS2B2 For those in a)ii, The average time (in hours) between the time of complaint and attendance on site. For those in a)iii, The average time (in hours) between the time of complaint and attendance on site. 2006/ hours 68.8 hours 2007/ hours 91.8 hours 2008/ hours 96 hours 96 hours 2006/ hours For ASB noise complaints the average time has improved from 25 hours to 23 hours. This was as a result of a greater 10.5 hours focus being placed on undertaking these visits as soon as 2007/ hours 2.7 hours possible. The lack of any 24/7 service means in reality that 2008/ hours 96 hours this return will never be at a single figure response. 96 hours PS3A1 The number of complaints of non-domestic noise received during the year: i) settled without the need for formal action. 2006/ / /

31 PS3A2 PS3B1 ii) requiring formal action. For those in a)ii above, the average time (calendar days) to institute formal action. 2006/ / / / days This was affected by two of the four complaints being 25.7 days infrequent and complex requiring extensive monitoring over 2007/ days 26.0 days a long period. 2008/ days 30 days PS4A1 Trading Standards Complaints and Advice: Consumer Complaints - Number Received. 1, / / / PS4A2 Trading Standards Complaints and Advice: Consumer Complaints - % dealt with in 14 days. 87.8% 83.4% 81.9% 77.4% 74.6% 72.6% While field officer posts remain unfilled, priority in meeting 2006/ % 72.2% targets was given to consumer 2007/ % 72.8% complaints rather than visits to trade premises. 2008/ % 65.0% 65.0% PS4B1 Trading Standards Complaints and Advice: Business Advice Requests - Number Received / / /

32 PS4B2 Trading Standards Complaints and Advice: Business Advice Requests - % dealt with in 14 days. 99.6% 95.9% 96.5% 94.4% 91.5% 95.1% Unfilled staff vacancies have limited the scope for 2006/ % 95.4% maintaining business support. 2007/ % 96.3% 2008/ % 90.0% 90.0% PS5A2 Inspection Of Trading Premises: High Risk - Number to be inspected in the year / / / PS5A3 Inspection Of Trading Premises: High Risk - % of inspections undertaken within time 100.0% 96.8% 77.9% 55.2% 85.5% Vacant field officer posts and priority on consumer 2006/ % 90.9% complaints contributed to decrease. 2007/ % 93.3% 2008/ % 100.0% PS5B2 Inspection Of Trading Premises: Medium Risk - Number to be inspected in the year / / / PS5B3 Inspection Of Trading Premises: Medium Risk - % of inspections undertaken within time % 92.6% 78.1% 57.6% 74.7% As for PS5A3 and priority given to High Risk before 2006/ % 85.2% Medium Risk Visits. 2007/ % 86.8% 2008/ % 50.0%

33 ROADS & LIGHTING RL1A1 A Roads - % of the road network that should be considered for maintenance treatment 41.8% 41.4% 2006/ % 2007/ % 2008/ % The basis of calculation changed in but it was not flagged as a "changed indicator" by Audit Scotland. In the method of obtaining and calculating the information has changed and comparison with previous years is again invalid. RL1A2 B Roads - % of the road network that should be considered for maintenance treatment 55.6% 46.4% 2006/ % 2007/ % 2008/ % As RL1A1 RL1A3 C Roads - % of the road network that should be considered for maintenance treatment 34.9% 23.4% 2006/ % 2007/ % 2008/ % As RL1A1 RL1A4 Unclassified Roads - % of the road network that should be considered for maintenance treatment 54.1% 54.6% 2006/ % 2007/ % 2008/ % As RL1A1 RL1A5 Total Road Network - % of the road network that should be considered for maintenance treatment 49.3% 44.8% 48.0% 41.9% 43.5% 41.8% 2006/ % 47.5% As RL1A1 2007/ % 37.4% 2008/ % 55.0% 50.0%

34 RL2A1 Traffic Light Repairs - % of repairs completed within 48 hours 100.0% 94.4% 95.2% 94.0% 2006/ % 94.3% 2007/ % 93.6% 2008/ % 100.0% RL3A1 RL4A1 RL5A1 Street Light Repairs - % of repairs completed within 7 days Street Light Columns - % of columns over 30 years old Council Bridges - Number failing European Standard 93.1% 87.7% 94.0% 85.0% 93.5% Due to use of subcontractors electricians on some 2006/ % 93.2% installation works allowing own electricians more time on 2007/ % 93.8% reactive repairs. 2008/ % 90.0% 25.4% Marginal slip in the annual proportion of columns replaced, 39.6% 37.0% compared to frequency achievable in early days of 2006/ % 37.0% Strathclyde Region (1978). Capital allocation fully utilised 2007/ % 35.7% and future years funding brought forward in a bid to reduce 2008/ % 30.0% the effects of ageing stock / / / RL5A2 Private Bridges - Number failing European Standard / / / As RL5A1

35 RL5A3 All Bridges - Number failing European Standard / / / As RL5A1 RL5A4 RL5A5 RL5A6 Council Bridges - % failing European Standard Private Bridges - % failing European Standard All Bridges - % failing European Standard 4.6% 9.1% 4.4% 8.1% 2006/ % 7.1% 2007/ % 2008/ % 18.8% 20.8% 18.8% 19.7% 2006/ % 19.2% 2007/ % 19.2% 2008/ % 5.0% 10.2% 4.8% 9.2% 2006/ % 8.4% 2007/ % 8.3% 2008/ % As RL5A1 As RL5A1 As RL5A1 RL5B1 Council Bridges - Number with a weight or width restriction / / / As RL5A1

36 RL5B2 Private Bridges - Number with a weight or width restriction / / / As RL5A1 RL5B3 All Bridges - Number with a weight or width restriction / / / As RL5A1 RL5B4 RL5B5 RL5B6 Council Bridges - % with a weight or width restriction Private Bridges - % with a weight or width restriction All Bridges - % with a weight or width restriction 4.2% 4.2% 1.9% 2006/ % 1.8% 2007/ % 1.4% 2008/ % 18.8% 8.8% 18.8% 7.8% 2006/ % 6.2% As RL5A1 2007/ % 2008/ % 4.6% 2.5% 4.6% 2.4% 2006/ % 2.1% 2007/ % 1.8% 2008/ % As RL5A1 As RL5A1

37 WASTE MANAGEMENT WM1A1 REFUSE COLLECTION 1 a) i. Net cost of refuse collection per premise. WM1A2 REFUSE COLLECTION 1 b) i. Net cost of refuse disposal per premise Reduced transport costs, reduction in pension and single 2006/ status provision and the more efficient staffing of collection. 2007/ / Increase in Landfill Tax, additional cost of bins associated 2006/ with infrastructure and staffing investment to handle 2007/ recyclable materials and reduction in income. 2008/ WM1A3 REFUSE COLLECTION 1 a) iii. Number of premises for refuse collection (household and commercial). 48,685 49, / , / , / , /2009. Before the data was split into domestic and commercial. Historical data is the sum of these from previous years' returns. WM2 REFUSE COLLECTION COMPLAINTS Number of complaints per 1,000 households / / / WM31 REFUSE RECYCLING MUNICIPAL WASTE i. total tonnes of municipal waste collected 67, / , / , / ,730.0 Note from Audit Scotland: SEPA no longer undertake a LA waste arisings survey, however, councils should ensure figures reported for this indicator are consistent with the new Waste Data Flow return.

38 WM32 REFUSE RECYCLING MUNICIPAL WASTE ii. tonnes of municipal waste composted 7, / , / , / ,007.6 As WM31 WM33 REFUSE RECYCLING MUNICIPAL WASTE iii. tonnes of municipal waste recycled 9, / , / , / ,657.4 As WM31 WM34 REFUSE RECYCLING MUNICIPAL WASTE iv. percentage of municipal waste composted/recycled. 25.4% 22.0% 24.7% 2006/ % 31.0% 28.4% As WM / % 38.5% 31.7% 2008/ % 39.3% 40.0% WM4B1 The cleanliness index achieved following inspection of a sample of streets Improved cleanliness as a result of a review of street 2006/ cleansing in some areas and the introduction of small 2007/ mechanical street sweeping vehicles. 2008/ WM5A1 The number of abandoned vehicles that require to be removed be the Council 2006/ / /

39 WM5A2 Percentage of abandoned vehicles removed within 14 days Abandoned vehicles are being addressed much quicker as 2006/ % 100.0% 86.1% a result of clearer lines of communication. 2007/ % 100.0% 81.9% 2008/ % 100.0%