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Arron Anthony
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1 ~ AGENDA TEM No _...-. NORTH LANARKSHRE COUNCL REPORT To: POLCY AND RESOURCES COMMTTEE From: CHEF EXECUTVE Subject: NORTH LANARKSHRE COUNCL PERFORMANCE PLAN 2002/03 PERFORMANCE NDCATORS - TARGETS Date: 14 MAY 2002 Ref CE/005/ AZG ntroduction At it's last meeting this Committee approved the Council's Performance Plan 2002/03. This report seeks approval for the targets set for Key and Statutory Performance ndicators Background The Performance Plan contained proposals for benchmarks and targets primarily drawn from: - The Corporate Plan Corporate Working Group Plans Departmental Service Plans The Capital Programme 2.2 Targets set for Key and Statutory Performance ndicators will be included as an appendix to the approved Performance Plan for Recommendation That the Committee notes the content of this report approves the targets set for Key and Statutory Performance ndicators agrees they be included as an appendix in the approved the Performance Plan 2002/03 Chief Executive Local Government Access to nformation Act For further information on this report please contact Alex Gardiner, Corporate Policy and Performance Manager on extension Perf Plan Cov Report ACE/CORF'OL/ORGDEV

NORTH LANARKSHRE COUNCL REPORT To: POLCY AND RESOURCES COMMTTEE From: CHEF EXECUTVE Subject: NORTH LANARKSHRE COUNCL PERFORMANCE PLAN 2002/03 PERFORMANCE NDCATORS - TARGETS Date: 14 MAY 2002 Ref

2 Performance Plan 2002 / 2003 Perform an ce n d i ca t o r Benefits administration -the average time (days) taken to process new claims Benefits administration - the average time (days) taken to process notifications of changes of 10 9 circumstances ucational needs inspected on time

claims 45 25 Benefits administration - the average time (days) taken to

3 Performance ndicator Food hygiene - the percentage of premises with a minimum inspection frequency of 12 months, that were inspected on time Food hygiene - the percentage of premises with a minimum inspection frequency of greater than 12 months, that were inspected on time Noise complaints - the percentage of initial noise complaints that were dealt with in one day Target Performanct Noise complaints - the percentage of noise complaints requiring further investigation that were dealt with in three days Pest control - the percentage of responses to requests for high-priority pest control services within two days Pest control - the percentage of responses to requests for low-priority pest control services within five days Refuse collection - the percentage of special uplifts of bulky domestic refuse completed within five days Recycling - of the household waste collected by the authority, the percentage that was recycled 3 10 nvoice payment - the percentage of invoices paid within 30 days or other agreed time period Tenancy changes - the percentage of rent lost due to voids Tenancy changes - the percentage of empty houses that were re-let within four weeks Rent arrears - current tenant arrears as a percentage of the net amount of rent due in the year Rent arrears - the percentage of current tenants owing more than 13 weeks' rent at the year end, excluding those owing less than f250 Council house sales - the percentage of sales completed within 26 weeks Homelessness - the number of homeless households in priority need provided with temporary accommodation in council-furnished dwellings, as a percentage of the total provided with temporary accommodation Traditional pools - the number of attendances per 1,000 population

4 1 Pe rfo rm a n ce n d i cat o r ndoor - the number of attendances per 1,000 population 2001/ Museums - the percentage of museums operated or financially supported by the council, which are registered under the Museum and Galleries Commission (MGC) registration scheme Stock turnover - the percentage of the national target met for replenishing lending stock for children and teenagers Stock turnover -the percentage of the national target met for replenishing lending stock for adults Use of libraries -the number of borrowers as a percentage of the resident population Staff qualification - the percentage of staff in residential homes for children, who are qualified Staff qualification -the percentage of staff in residential homes for the elderly, who are qualified Staff qualification - the percentage of staff in residential homes for other adults, who are qualified Residential homes -the percentage of residential care places in homes for children, that are single Residential homes -the percentage of residential care places in homes for elderly people, that are single rooms Residential homes -the percentage of residential care places in homes for other adults, that are single rooms Residential homes -the percentage of residential care places in homes for children, that have en-suite Residential homes -the percentage of residential care places in homes for elderly people, that have ensuite

3 100 Stock turnover - the percentage of the national target met for replenishing lending stock for children and teenagers 60 70 Stock turnover -the percentage of the national target met for

5 Pe rfo r m a n ce n d i cat o r Residential homes - the percentage of residential care places in homes for other adults, that have ensuite Social enquiry reports - the proportion of reports requested by the courts that were allocated to social work staff within 2 working days of receipt by the social work department Social enquiry reports - the proportion of submitted by the social work department to the courts by the due date 2001/ Probation - the proportion of new probationers seen by a supervising officer within one week Probation - the proportion of people subject to a probation order who were reported to the court for breach of probation during the year Community service - the average hours per week taken to complete community service orders Consumer complaints - the percentage of complaints completed within 14 days of receipt Business advice requests - the percentage of requests completed within 30 days of receipt 90 99

department to the courts by the due date 2001/02 2002103 11 27 85 100 96 100 Probation - the proportion of new probationers seen by a supervising officer within one week 15 92 Probation - the

Measures that worsened by Measures that improved by >15% 10-14% 5-9% 5-9% 10-14% >15% Scotland 6 3 4 3 2 8 Highland 9 3 3 4 2 8

Measures that worsened by Measures that improved by >15% 10-14% 5-9% 5-9% 10-14% >15% Scotland 6 3 4 3 2 8 Highland 9 3 3 4 2 8 Highland Council Information on council performance comes from statutory performance indicators, value for money and other reports. All of these must be taken into account in considering how a council