TalkTalk Business Price List
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1 Version: v1.2 Date: 09/06/2015 Owner: Pricing & Commissions Prices applicable from 1 st July 2015
2 BUSINESS BROABAND BUNDLES Simply Business Feature Broadband Complete Business Broadband TalkTalk Business Price List Simply Fibre Business Broadband Complete Fibre Business Broadband Business Caller Broadband 4.00 a month a month a month a month N/A Line Rental a month a month a month a month a month Connection N/A Builders Add Builders for 5 a month* Add Builders for 5 a month* Add Builders for 5 a month* Add Builders for 5 a month* *Includes International Builder (available with all packages), Mobile 500 and Static IP Boost (available with simply packages) - Complete packages already included the Static IP Boost and unlimited Mobile calls to the top 5 UK mobile operators **Additional Builders available on Business Caller are separate from builders available for Simply and Complete packages. All packages and bundles are subject to Customer Terms and any specific package terms and conditions. Builders and Boosts The following are available on the Simply Business Broadband and Simply Fibre Business Broadband Packages Name Rental Per Month Static IP Boost (3 additional Static 5 IP s) Mobile 500 Minute Boost 5 International 500 Minute Boost 5 The following is available on the Complete Business Broadband and Complete Fibre Business Broadband Packages Name Rental Per Month International 500 Minute Boost 5 The following is available on the Business Caller Packages (Peak, Off Peak and Anytime) Name Rental Per Month International Builder 6 Mobile Builder (75) 6 Mobile 500 (Anytime builder only) 8 Mobile 750 (Anytime builder only) 12 Add Builders from 6 a month** Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 2 of 18
3 Notes: TALKTALK BUSINESS CRITERIA FOR MEASURING CALL CHARGES Calls are measured in per second units depending on Customer s tariff and individual call charges are calculated to pence. Charges are presented on the Customer s VAT invoice in two decimal places and are rounded to the nearest whole penny before VAT is applied. All call charges are pence per minute, correct as at 01 October 2014, exclude VAT and are rounded up to the nearest penny (1p). Calls are charged based on 1 minute rounding. The total duration of the call is rounded up to the next full minute for billing purposes. TalkTalk Business will bill Customer Recurring Charges a month in advance on a pro rata basis. This means that on the Connection date the Customer will be charged 2 month's line rental on the 1 st invoice. When the Contract expires the Customer will receive a month's line rental as a credit. The pro rata period can be from 1 month and 1 day long to 2 months in length. Bank Holidays are charged at the standard weekday rates. The following charging periods will be applicable if the relevant charge is not applicable to a flat rate:- o Daytime: Mon-Fri - 9am-5pm, o : Mon-Fri before 9am and after 5pm, o : 12 midnight Friday to 12 midnight Sunday Time and duration of calls is as recorded on the TalkTalk Business Equipment. CALL BUNDLING There can be delays between calls completing and being presented on an invoice caused by a number of technical reasons. This can cause problems when a Customer is charged on the basis of a bundle of calls. Whilst every effort will be made to overcome this situation, calls can appear on an invoice not in call start time order and hence may not necessarily be included in the appropriate bundle if calls are made towards the end of a bundle period. PAYING YOUR BILL Payment will be by Direct Debit only. If a Direct Debit is dishonoured or cancelled, we shall charge a 4.50 monthly administration charge until your Direct Debit payment is reinstated. There is a 4.50 monthly surcharge for not paying by Direct Debit. E-bill Free ( 4.00 per month for a paper bill sent by Royal Mail) Copy of bill 1.50 per bill Payments or credits (if applicable) posted to Customers account 72 hours prior to the invoice date, will not show on that invoice but will show on the following invoice. Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 3 of 18
4 ANCILLARY CHARGES Ancillary Charges (also known as timescale charges1) are raised to cover time spent repairing faults where this work is not covered under the terms of the Contract. They apply where Customer requests work to be carried out on Site involving the provision or rearrangement of equipment, wiring, network or services (including work on PSTN and Private Networks) and standard Charges are not available. Additional charges may be applicable on the day the works are carried out. These too are also the responsibility of Customers. CANCELLATION CHARGES If Customer terminates the Contract within the Contract Term without cause, Customer will be responsible for paying the following Cancellation Charges. Contract Term Cancellation Charges 12 months months Year 1: 300 Year 2: 125 MOBILE CALLS Please refer to the Mobile Price List. GENERAL All Builders and Business Broadband Bundles are subject additional terms and conditions (please refer to Application is subject to status, availability and acceptance by TalkTalk Business. UK CALLING (Ofcom Regulatory Change - 1 st July 2015) For information regarding the recent UK Calling changes, please refer to the UK calling website 1 Timescale charges will not apply if Customer cancels the appointment before the engineer has arrived at the premises. Once the engineer has arrived at the premises, the Timescale call out charge only will apply if work is cancelled or postponed by the Customer, or if the appointment is not kept by the Customer. Additional charges may be applicable on the day the works are carried out; these too are also the responsibility of the Customer. Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 4 of 18
5 International 500 Minute Boost The following countries are included in the International 500 Minute Boost. Greece Athens Australia Austria Belgium Canada Canary Islands China Denmark France Germany Greece Ireland Isle Of Man Italy Luxembourg Netherlands New Zealand Norway Poland Portugal Singapore Spain Sweden Switzerland U.S.A Local and National Price List Type Day Local National Mobile Price List Type Day O2 Mobile Orange Mobile Three Mobile T-Mobile Vodafone Mobile BT Mobile Dolphin Mobile Mobile Mobile Service Mobile Services FM Mobile Services FM Mobile Services FM Mobile Services FM Mobile Services FM Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 5 of 18
6 International Price List Day Afghanistan Afghanistan-Mobile Albania Albania Mobile Algeria Algeria Mobile American Samoa Andorra Andorra ISDN Andorra-Mobile Angola Angola Mobile Anguilla Antartica Antigua Antigua & Barbuda-Mobile Antilles (Netherlands)-Mobile Argentina Argentina ISDN Argentina Mobile Armenia Armenia Mobile Aruba Aruba-Mobile Arubia ISDN Ascension Island Day Aust-Cocos Islands Austrailia Mobile Australia Australia ISDN Austria Austria ISDN Austria Mobile Austria Vienna Azerbaijan Azerbaijan-Mobile Azores Bahamas Bahrain Bahrain ISDN Bahrain Mobile Bangladesh Bangladesh Mobile Barbados Barbados ISDN Barbados Mobile Belarus Belarus ISDN Belarus Mobile Belgium Belgium Brussels Belgium ISDN Belgium Mobile Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 6 of 18
7 Day Belize Belize Mobile Benin Republic Benin-Mobile Bermuda Bermuda ISDN Bermuda-Mobile Bhutan Bhutan Mobile Bolivia Bolivia Mobile Bosnia & Herzegovina Bosnia & Herzogovina Mobile Botswana Botswana-Mobile Brazil Brazil ISDN Brazil Mobile British Virgin Islands Brunei Brunei ISDN Brunei-Mobile Bulgaria Bulgaria Mobile Burkina Faso Burkina Faso-Mobile Burundi Day Burundi Mobile Cambodia Cambodia-Mobile Cameroon Cameroon-Mobile Canada Canada ISDN Canary Islands Cape Verde Cape Verde-Mobile Cayman Island Mobile Cayman Islands Central African Republic Chad Chile Chile ISDN Chile Mobile China China ISDN China Mobile Christmas Islands Indian Ocean Colombia Colombia Mobile Commonwealth of N Marianas Isl Comoros Comoros-Mobile Congo Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 7 of 18
8 Day Congo-Mobile Cook Islands Costa Rica Costa Rica Mobile Croatia Croatia - Mobile Croatia-Mobile Cuba Cuba Mobile Cyprus Cyprus ISDN Cyprus Mobile Cyprus Turkey Rep Nth Cyprus Czech Rep Mobile Czech Republic Czech Republic ISDN Czech Republic Mobile Denmark Denmark ISDN Denmark Mobile Diego Garcia Djibouti Djibouti-Mobile Dominica Dominica-Mobile Dominican Republic Dominican Republic Mobile Day East Timor-Mobile Ecuador Ecuador Mobile Egypt Egypt ISDN Egypt Mobile El Salavador Mobile El Salvador Equatorial Guinea Equatorial Guinea-Mobile Eritrea Eritrea Mobile Estonia Estonia Mobile Ethiopia Ethiopia Mobile Falkland Islands Faroe Islands Faroe Islands-Mobile Fiji Fiji-Mobile Finland Finland ISDN Finland Mobile France France ISDN France Mobile Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 8 of 18
9 Day France Paris French Guiana French Guiana ISDN French Guiana-Mobile French Polynesia French Polynesia ISDN French Polynesia-Mobile Gabon Gabon-Mobile Gambia Gambia-Mobile Georgia Georgia-Mobile Germany Germany Frankfurt Germany ISDN Germany Mobile Ghana Ghana Mobile Gibraltar Gibraltar ISDN Gibraltar Mobile Greece Greece Athens Greece ISDN Greece Mobile Greenland Day Grenada Guadeloupe Guadeloupe ISDN Guadeloupe-Mobile Guam Guantanamo Bay Cuba Guatemala Guatemala Mobile Guinea Bissau Guinea Republic Guinea-Mobile Guyana Guyana-Mobile Haiti Haiti-Mobile Honduras Honduras-Mobile Hong Kong Hong Kong ISDN Hong Kong Mobile HSD Duplex Inmarsat Hungary Hungary ISDN Hungary Mobile Iceland Iceland ISDN Iceland Mobile Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 9 of 18
10 Day India India Delhi India ISDN India Madras India Mobile Indonesia Indonesia ISDN Indonesia Mobile Inmarsat A (East Atlantic) Inmarsat A (Indian) Inmarsat A (Pacific) Inmarsat A (West Atlantic) Inmarsat B (East Atlantic) Inmarsat B (Indian) Inmarsat B (Pacific) Inmarsat B (West Atlantic) Inmarsat M (East Atlantic) Inmarsat M (Indian) Inmarsat M (Pacific) Inmarsat M (West Atlantic) Inmarsat Mini M (Indian) Inmarsat Mini M (Pacific) Inmarsat Mini M(East Atlantic) Inmarsat Mini M(West Atlantic) International Freeph Service Iran Iran - Mobile Day Iraq Iraq-Mobile Ireland Ireland CPW Ireland Dublin Ireland Dublin CPW Ireland ISDN Ireland Mobile Ireland Universal Access Isle Of Man Israel Israel ISDN Israel Mobile Israel Palestine ISRAEL PALESTINE MOBILE LLU Italy Italy ISDN Italy Milan Italy Mobile Ivory Coast Ivory Coast-Mobile Jamaica Jamaica Mobile Japan Japan ISDN Japan Mobile Jordan Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 10 of 18
11 Day Jordan Mobile Kazakhstan Kazakhstan-Mobile Kenya Kenya Mobile Kiribati Kuwait Kuwait Mobile Kyrgizstan-Mobile Kyrgyzstan Laos Laos-Mobile Latvia Latvia Mobile Lebanon Lebanon Mobile Lebanon Mobile Lesotho Lesotho-Mobile Liberia Liberia-Mobile Libya Libya-Mobile Liechstenstein Mobile Liechtenstein Switzerland Liechtenstein Switzerland ISDN Lithuania Day Lithuania - Mobile Luxemborg Mobile Luxembourg Luxembourg ISDN Macao-Mobile Macau Macedonia Fyrom Macedonia-Mobile Madagascar Madagascar-Mobile Madeira Malawi Malawi-Mobile Malaysia Malaysia ISDN Malaysia Mobile Maldive Isles Maldives-Mobile Mali Mali-Mobile Malta Malta Mobile Mariana Islands Marshall Island Martinique Martinique ISDN Martinique-Mobile Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 11 of 18
12 Day Mauritania Mauritania-Mobile Mauritius Mauritius ISDN Mauritius-Mobile Maycotte Mayotte-Mobile Mexico Mexico ISDN Mexico Mobile Micronesia Moldova Moldova-Mobile Monaco Monaco ISDN Monaco Mobile Mongolia Mongolia-Mobile Montenegro-Mobile Montserrat Morocco Mobile Morrocco Mozambique Mozambique-Mobile Myanmar Myanmar-Mobile Namibia Day Namibia-Mobile Nauru Nepal Nepal-Mobile Netherlands Netherlands Antilles Netherlands ISDN Netherlands Mobile Netherlands Rotterdam Netherlands Rotterdam New Caledonia New Caledonia ISDN New Zealand New Zealand Auckland New Zealand ISDN New Zealand Mobile New Zealand Takelau Nicaragua Nicaragua Mobile Niger Nigeria Nigeria Mobile Niger-Mobile Norfolk Island North Korea Norway Norway ISDN Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 12 of 18
13 Day Norway Mobile Nuie Island Oman Muscdat Oman-Mobile Pakistan Pakistan Mobile Palastine Palau Panama Rep Mobile Panama Republic Papua New Guinea Papua New Guinea-Mobile Paraguay Paraguay-Mobile Peru Peru Mobile Philippines Philippines ISDN Philippines Manila Philippines Mobile Poland Poland ISDN Poland Mobile Portugal Portugal ISDN Portugal Mobile Puerto Rico Day Qatar Qatar-Mobile Reunion Reunion-Mobile Romania Romania Bucharest Romania Mobile Russia Russia ISDN Russia Mobile Russia Moscow Russia St Petersburg Rwanda San Marino Italy Sao Tome and Principle Saudi Arabia Saudi Arabia Mobile Senegal Senegal-Mobile Serbia & Montenegro - Mobile Serbia & Monternegro Serbia-Mobile Seychelles Seychelles-Mobile Sierra Leone Sierra Leone-Mobile Singapore Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 13 of 18
14 Day Singapore ISDN Singapore Mobile Slovak Republic Slovak Republic Mobile Slovenia Slovenia ISDN Slovenia Mobile Soloman Islands Somalia South Africa South Africa ISDN South Africa Mobile South Korea South Korea ISDN South Korea Mobile South Sudan Mobile Spain Spain Barcelona Spain ISDN Spain Madrid Spain Mobile Sri Lanka Sri Lanka Mobile St Helena St Kitts & Nevis St Kitts & Nevis-Mobile St Lucia Day St Lucia Mobile ST Pierre and Miqualon St Vincent St Vincent-Mobile Sudan Sudan-Mobile Surinam Surinam Mobile Swaziland Swaziland-Mobile Sweden Sweden ISDN Sweden Mobile Sweden Stockholm Switzerland Switzerland Geneva Switzerland ISDN Switzerland Mobile Switzerland Zurich Syria Syria-Mobile Taiwan Taiwan ISDN Taiwan Mobile Tajikistan Tajikistan-Mobile Tanzania Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 14 of 18
15 Day Tanzania-Mobile Thailand Thailand ISDN Thailand Mobile Togo Togo-Mobile Tonga Trinidad and Tobago Trinidad and Tobago Mobile Tunisia Tunisia-Mobile Turkey Turkey ISDN Turkey Istanbul Turkey Mobile Turkmenistan Turkmenistan-Mobile Turks and Caicos Island Tuvalu Tuvalu Mobile U.S. Virgin Islands U.S.A U.S.A ISDN U.S.A Tollfree Access Day UK Islands Ukraine Ukraine - Mobile United Arab Emirates United Arab Emirates ISDN Uruguay Uruguay Mobile Uzbekistan Uzbekistan-Mobile Vanuatu Venezuela Venezuela Mobile Vietnam Vietnam-Mobile Wallis IDD & Futuna Island Western Samoa Yemen Yemen-Mobile Zaire Zaire-Mobile Zambia Zambia Mobile Zimbabwe Zimbabwe Mobile UAE-Mobile Uganda Uganda-Mobile Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 15 of 18
16 Feature Services Price List Type Day CLI Retreival Erase - LLU LLU - CLI Recall LLU - CLI Retrieval Multi-way Calling - LLU Reminder Call Ringback when free - LLU Voic Call Return Emergency Service - LLU Emergency Voice Text Facility Fee Visual Impair DQ Facility Fee Voice Text Freephone Non-Emergency Helpline Reverse Charge Single Non-Emergency Number Speaking Clock Visually Impaired DQ Voice Text Service , 087, 09 & Directory Enquiries Price List Type Connect Fee Pence Per Call Charge Pence Per Minute Charge SC001 0ppm 6 0 SC002 1ppm SC003 2ppm SC004 3ppm SC005 4ppm SC006 5ppm SC007 6ppm SC008 7ppm SC009 8ppm SC010 9ppm SC011 10ppm SC012 11ppm SC013 12ppm SC014 13ppm SC015 15ppm SC016 20ppm 6 23 SC017 25ppm SC018 30ppm SC019 35ppm SC020 36ppm SC021 40ppm 6 46 SC022 45ppm SC023 46ppm SC024 50ppm SC025 55ppm Notes Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 16 of 18
17 Type Connect Fee Pence Per Call Charge Pence Per Minute Charge Notes Type Connect Fee Pence Per Call Charge Pence Per Minute Charge Notes SC026 60ppm 6 69 SC027 65ppm SC028 70ppm SC029 75ppm SC030 80ppm 6 92 SC031 90ppm SC032 95ppm SC033 99ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC ppm SC046 5ppc SC047 10ppc SC048 15ppc SC049 25ppc SC050 30ppc SC051 35ppc SC052 40ppc 6 46 SC053 48ppc SC054 50ppc SC055 70ppc SC056 75ppc SC ppc SC ppc SC ppc SC ppc SC ppc SC ppc SC ppc SC ppc SC ppc SC ppm +77ppc SC067 25ppm + 80ppc SC ppc + 139ppm SC ppc + 135ppm SC ppc + 275ppm sec delay before ppm charge SC ppc + 299ppm sec delay before ppm charge SC ppc + 349ppm sec delay before ppm charge SC ppm sec delay before ppm charge SC sec delay before ppm charge SC sec delay before ppm charge SC sec delay before ppm charge SC sec delay before ppm charge Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 17 of 18
18 Type Connect Fee Pence Per Call Charge Pence Per Minute Charge Notes SC sec delay before ppm charge SC sec delay before ppm charge SC ppm+445ppc sec delay before ppm charge Any copies made of this document are uncontrolled TalkTalk Communications Limited 2015 Page 18 of 18
VoIP Phone Calling Rates
Afghanistan Default $0.52 Albania Default $0.24 Albania Mobile $0.71 Algeria Default $0.17 Algeria Mobile $0.86 Andorra Default $0.09 Andorra Mobile $0.48 Angola Default $0.21 Angola Mobile $0.24 Anguilla
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Bangladesh Visa fees for foreign nationals No. All fees in US $ 1. Afghanistan 5.00 5.00 10.00 2. Albania 2.00 2.00 3.00 3. Algeria 1.00 1.00 2.00 4. Angola 11.00 11.00 22.00 5. Argentina 21.00 21.00 42.00
Lebara Unlimited Plan
AFGHANISTAN $0.05 $0.19 ALBANIA $0.35 $0.43 ALGERIA $0.28 $0.38 AMERICAN SAMOA $0.15 $0.15 ANDORRA $0.07 $0.44 ANGOLA $0.25 $0.35 ANGUILLA $0.33 $0.33 ANTARCTICA $1.39 $0.00 ANTIGUA AND BARBUDA $0.25 $0.25
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Afghanistan $1.070 $1.100 Afghanistan Albania $1.040 $1.230 Albania Algeria $0.490 $0.560 Algeria Andorra $0.460 $0.750 Andorra Angola $1.440 $1.520 Angola Anguilla $0.570 $0.690 Anguilla Antarctica $3.010
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RATE INFORMATION SHEET LOCAL: (COLLECT: PER CALL SERVICE CHARGE: $.75; CALL RATE $.25 unlimited (~otal $1.00) DEBIT: $.80 INTRALATA RATES: COLLECT: PER CALL SERVICE CHARGE: $.75; PER MINUTE CHARGE: $.07
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Afghanistan $0.35 $0.35 Included* Included* $1.07 $1.10 Albania $0.15 $0.24 $1.04 $1.23 $1.04 $1.23 Algeria $0.17 $0.36 $0.49 $0.56 $0.49 $0.56 Andorra $0.05 $0.22 $0.46 $0.75 $0.46 $0.75 Angola $0.18
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