Business Phone Tariffs

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1 Business Phone Tariffs Prices effective from 1st February 2014 All prices shown in this document are exclusive of VAT BusinessTelephone Service: Tariffs 1 Last amended date: /07/

2 Contents Telephone Charges Installation Charges Call Features Additional Charges Package Details Call Charges Calculating your Bill Fee Type Call Limit Special Offers Time Bands Call Connection Fee Call Charge Rounding Duration Rounding Free Calls National Calls Non-Geographic Calls (UK) Calls to Mobiles Calls to Emergency Services International calls International Calls National Non Geographic Calls Paying your Bill BusinessTelephone Service: Tariffs 2

3 Telephone Charges Installation Charges The installation charge for a business voice service is dependent on whether property has not previously had the benefit of a voice service or if the customer is taking over an existing voice line that is compatible with the seethelight voice service. Price Voice service (new line only) Existing line Second line Free Free The above charges are standard and subject to survey. The quoted price could be higher should any installation work be necessary to repair damage to the line. Call Features Call Return* Call Divert* Caller ID Call Waiting Reminder Call Voic Enhanced Voic Call Barring Price (per month) Free Free Free Free Free Free Free Free **Please note call charges apply to diverted calls and calls made using Call Return (unless call is to another seethelight phone). Additional Charges Paper bill charge Non direct debit charge Payment by Credit Card Price 1.25 per bill 2.13 per transaction 2.05% may be applied BusinessTelephone Service: Tariffs 3

4 Package Details Package Details The standard monthly line rental is The following charges apply to 01, 02 and 03 UK geographic numbers. A call connection fee of 10.83p will apply. Daytime Calls- Peak 7am - 7pm Monday - Friday Evening calls - Off Peak 7pm - 7am Monday - Friday Weekend calls - Off Peak Midnight Friday - Midnight Sunday 4.6p a minute 1.7p a minute 1.7p a minute Charges to other numbers, including international and mobile charges are set out on pages 6-18 of this document. Bank holidays are classed as normal working week days and charges will still apply on these days BusinessTelephone Service: Tariffs 4

5 Call Charges Calculating Your Bill The customer s bill is calculated in the following way: All broadband and/or voice installation and connection fees are payable up-front, as referenced on page 3. All rental fees are payable one month in advance. This will appear on the customer s first bill as it will include the month the customer joined plus the next month of the customer contract. Point of payment for the different parts of a package is as follows: Fee Type Fee Type Installation and Connection Rental Calls Point that fee is billed All installation and connection fees will be payable up-front This may appear more on your first bill as it will include the month you joined plus the next month of your contract The call charges incurred during your monthly bill period will appear on the following month s bill Call Limit New customers will be asked to agree to a maximum monthly call expenditure (see terms and conditions for details). If the call level is reached before the normal monthly bill is due to be sent out, seethelight will contact the customer to agree an appropriate remedy. In some instances seethelight may ask for a deposit if the customer has no account history. Special Offers From time-to-time seethelight will introduce special offers. The prices of the special offer may vary from those stated in this tariff guide. Please visit for our latest offers. Time Bands Seethelight define the terms daytime, evening and weekend as follows: Daytime Evening Weekend Monday to Friday, 7am to 7pm Monday to Friday, before 7am and after 7pm Midnight Friday to midnight Sunday BusinessTelephone Service: Tariffs 5

6 Call Connection Fee A call connection fee of 10.83p will be applied to all calls or as stated by your call package, except for: Fixed fee calls (including fixed fee directory enquiry calls) Calls charged by time duration that start with a fixed fee (including some directory enquiry calls) Calls from seethelight customers to other seethelight customers are free of charge for up to an hour. Call Charge Rounding The cost of a call is calculated by adding the pence per minute charge to the call connection fee; the total is rounded up to the next penny and VAT is applied to the total. Duration Rounding Calls are rounded up to the next whole minute. For example, to call an 0870 number outside of any call packages at peak times for 3 and half minutes, it would be calculated as: 4.6p x 4 minutes p connection fee = 29.23p Free Calls Calls from seethelight customers to other seethelight customers are free of charge for up-to an hour, call rates are charged at pence per minute rate after one hour. National Calls (01, 02, 03)* Product Peak Off-Peak Seethelight to seethelight customers Free Free National *A call connection fee of 10.83p will apply Non-Geographic Calls (UK)* Peak Off-Peak *A call connection fee of 10.83p will apply Charges to other Non-Geographic numbers are set out in the tables on pages of this document. BusinessTelephone Service: Tariffs 6

7 Calls to Mobiles* Peak Off-Peak Guernsey Mobile Jersey Mobile BT Fusion Cable & Wireless Hutchison 3G O Opal Orange Other Mobiles T Mobile Virtual Virtual Vodafone Mobile Voice and Data *A call connection fee of 10.83p will be applied to all UK mobile calls Calls to Emergency Services 999 Free 112 Free International Calls* Charges to international numbers are set out in the tables on pages 8-18 of this document. *A call connection fee of pence will be applied to all international calls BusinessTelephone Service: Tariffs 7

8 International Calls Country Antigua & Barbuda Antigua & Barbuda Mobile Afghanistan Afghanistan Mobile Anguilla Anguilla Mobile Albania Albania Mobile Albania OLO Algeria Algeria Mobile Andorra Andorra Mobile Angola Angola Mobile Antarctic Aruba Aruba Mobile Argentina Argentina Major Cities Argentina Mobile Armenia Armenia Mobile Ascension Island American Samoa Australia Australia Cities Australia Mobile Australia Mobile One Australia Mobile (SATELLITE) Australia Special Services Austria Austria Mobile Other Austria Mobile Azerbaijan Azerbaijan Mobile Bahrain Bahrain Mobile Bangladesh Bangladesh Mobile Bahamas Bahamas Mobile Belarus Belarus Mobile BusinessTelephone Service: Tariffs 8

9 Country Benin Benin Mobile Bermuda Belize Belize Mobile Belgium Belgium Mobistar Mobile Belgium Mobile Belgium Proximus Mobile Belgium Special Service Bhutan Bolivia Bolivia Major Cities Bolivia Equal Access Bolivia Mobile Bosnia Herzegovina Bosnia Herzegovina Mobile Botswana Botswana Mobile Brazil Brazil Mobile Brazil Rio De Janeiro Barbados Barbados Mobile BruneInternationalDarussalam BruneInternationalMobile British Virgin Islands Burkina Faso Burkina Faso Mobile Bulgaria Bulgaria Mobile Burundi CaMdia CaMdia Mobile Canada Canada Directory Enquiries Canada Northwestel Central African Republic Central African Republic Special Services Cayman Islands Cayman Islands Mobile Congo Democratic Republic Congo Democratic Republic Mobile Congo Democratic Republic (Premium) Chad Chad Mobile Chile BusinessTelephone Service: Tariffs 9

10 Country Chile Mobile Chile Rural Chile Special Services Chile Santiago China China Mobile Congo Congo Mobile Cook Islands Colombia Colombia Mobile Comores Cape Verde Islands Cape Verde Mobile Costa Rica Costa Rica Mobile Cameroon Cameroon Mobile Croatia Croatia Mobile Cuba Cyprus Cyprus Mobile Czech Republic Czech Republic Mobile Diego Garcia Djibouti Djibouti Mobile Denmark Denmark Mobile Other Denmark Mobile Dominican Republic Dominican Republic Mobile Dominica Dominica Mobile East Timor Ecuador Ecuador Mobile Egypt Egypt Mobile El Salvador El Salvador Mobile Emsat Satellite System Equatorial Guinea Eritrea Estonia Estonia Mobile Other BusinessTelephone Service: Tariffs 10

11 Country Estonia Mobile Estonia (PERSONAL NUMBER) Ethiopia Ethiopia Mobile Falkland Islands Faroe Islands Faroe Islands Mobile Fiji FijInternationalMobile Finland Finland Mobile Finland (PREMIUM) France France Mobile Other France Mobile France Mobile One France Special Services French Guyana French Guyana Mobile French Polynesia Gabon Gabon Mobile Gambia Gambia Mobile Grenada Grenada Mobile Georgia Georgia Mobile Germany Germany Mobile Other Germany Mobile Germany Personal Numbers Ghana Ghana Mobile Gibraltar Gibraltar Mobile Guadeloupe Guadeloupe Mobile Greenland Greece Greece Mobile Guatemala Guatemala Mobile Guinea Bissau Guinea Bissau Mobile Guinea Guinea Mobile Guam BusinessTelephone Service: Tariffs 11

12 Country Guyana Guyana Mobile Haiti Haiti Mobile Hong Kong Hong Kong Mobile Honduras Honduras Mobile Hungary Hungary Budapest Hungary Mobile Iceland Iceland Mobile Other Iceland Mobile India India Major Cities India Minor Cities Inmarsat aero Inmarsat b Inmarsat hsd Inmarsat m Inmarsat m Indonesia Indonesia Major Cities Indonesia Mobile Iran Iran Mobile Iridium Satellite System Ireland Ireland Mobile Other Ireland Mobile Ireland Mobile One Ireland Premium Ireland Special Services Iraq Iraq Baghdad Iraq Mobile Israel Israel Mobile Israel Palestine Italy Italy Hutchison 3G Mobile Italy Tim Mobile Italy Vodafone Mobile Italy Mobile Ivory Coast Ivory Coast Mobile BusinessTelephone Service: Tariffs 12

13 Country Jamaica Jamaica Mobile Jordan Jordan Mobile Japan Japan Mobile Japan Tokyo Kazakhstan Kazakhstan Mobile Kenya Kenya Mobile Kiribati Kyrgyzstan Kyrgyzstan Mobile Kuwait Kuwait Mobile Laos Latvia Latvia Mobile Other Latvia Mobile Latvia Mobile One Lebanon Lebanon Mobile Liberia Liberia Mobile Libya Libya Mobile Liechtenstein Liechtenstein Mobile Liechtenstein Special Services Lithuania Lithuania Mobile Lithuania (PERSONAL NUMBERS) Lesotho Lesotho Mobile LuxeMurg LuxeMurg Mobile Macedonia Macedonia Mobile St. Martin Mali MalInternationalMobile Martinique Martinique Mobile Macau Mayotte Mayotte Mobile BusinessTelephone Service: Tariffs 13

14 Country Madagascar Madagascar Mobile Mexico Mexico Major Cities Mexico (EQUAL ACCESS) Mexico Mobile Marshall Islands Micronesia Maldives Maldives Mobile Malta Malta Mobile Myanmar Montenegro Montenegro Mobile Mongolia Mongolia Mobile Moldova Moldova Mobile Monaco Monaco Mobile Morocco Morocco Mobile Mozambique Mozambique Mobile Mauritius Mauritius Mobile Montserrat Mauritania Mauritania Mobile Malawi Malawi Mobile Malaysia Malaysia Kuala Lampur Malaysia Mobile Namibia Namibia Mobile Netherlands Antilles Netherlands Antilles Mobile Nauru New Caledonia New Zealand New Zealand Mobile Nigeria Nigeria Mobile Nigeria Special Services Niger BusinessTelephone Service: Tariffs 14

15 Country Niger Mobile Nicaragua Nicaragua Mobile Niue North Korea Northern Marianas Norway Norway Mobile Other Norway Mobile Nepal Nepal Mobile Netherlands Netherlands Mobile Other Netherlands Mobile Oman Oman Mobile Pakistan Pakistan Mobile Palau Panama Panama Mobile Panama Special Services Peru Peru Mobile Peru Rural Portugal Portugal Mobile Portugal Special Services Paraguay Paraguay Mobile Philippines Philippines Mobile Papua New Guinea Poland Poland Mobile Centernet Poland Mobile Other Poland Mobile Poland Mobile One Puerto Rico Palestine Palestine Mobile Qatar Qatar Mobile Reunion Reunion Mobile Romania Romania Mobile BusinessTelephone Service: Tariffs 15

16 Country Russia Russia Major Cities Russia Mobile Russia Mobile One Rwanda Rwanda Mobile South Africa South Africa Mobile South Africa Special Services Satelite Other SaudInternationalArabia SaudInternationalArabia Mobile Senegal Senegal Mobile Serbia Serbia Mobile Seychelles Seychelles Special Services Singapore Singapore Mobile Sierra Leone Sierra Leone Mobile South Korea South Korea Mobile SrInternationalLanka SrInternationalLanka Mobile Slovakia Slovakia Mobile Slovenia Slovenia Alternative Networks Slovenia Mobile Other Slovenia Mobile San Marino San Marino Mobile San Marino Premium Solomon Islands Somalia Somalia Mobile St. Pierre & Miquelon St. Pierre & Miquelon Mobile Spain Spain Mobile Spain Mobile One Spain Premium Spain Special Services South Sudan BusinessTelephone Service: Tariffs 16

17 Country St. Helena St. Kitts & Nevis St. Kitts & Nevis Mobile St. Lucia St. Lucia Mobile Sao Tome & Principe Sudan Sudan Mobile Suriname Suriname Mobile St. Vincent & Grenadines St. Vincent & Grenadines Mobile Sweden Sweden Mobile Switzerland Switzerland Mobile Other Switzerland Mobile Switzerland Mobile One Switzerland Special Services Swaziland Swaziland Mobile Syria Syria Mobile Taiwan Taiwan Mobile Tajikistan Tajikistan Mobile Turks & Caicos Islands Turks & Caicos Island Mobile Thailand Thailand Mobile Tunisia Tunisia Mobile Togo Tokelau Tonga Trinidad & Tobago Trinidad & Tobago Mobile Turkmenistan Turkey Turkey (CYPRUS) mobile Turkey (CYPRUS) Turkey Mobile Other Turkey Mobile Tuvalu Tanzania BusinessTelephone Service: Tariffs 17

18 Country Tanzania Mobile United Arab Emirates United Arab Emirates Mobile Uganda Uganda Mobile UIFS Universal International Freephone Ukraine Ukraine Mobile Uruguay Uruguay Mobile USA USA Alaska USA Directory Enquiries USA Hawaii US Virgin Islands Uzbekistan Uzbekistan Mobile Vanuatu Vatican City Venezuela Venezuela Mobile Vietnam Vietnam Mobile Wallis & Futuna Western Samoa Yemen Yemen Mobile Zambia Zambia Mobile Zimbabwe BusinessTelephone Service: Tariffs 18

19 National Non Geographic Calls UK Directory Enquiries Call Connection Fee UK Blind and Disabled Directory Enquiries UK BT Click UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries BusinessTelephone Service: Tariffs 19

20 Call Connection Fee Price per minute (in pence) UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries BusinessTelephone Service: Tariffs 20

21 UK Fixed Fee UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries UK Directory Enquiries Call Connection Fee Charge Per minute (in pence) UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee UK Fixed Fee BusinessTelephone Service: Tariffs 21

22 UK Internet Services Call Connection Fee Charge Per minute (in pence) UK Internet Services g UK Internet Services g UK Internet Services g UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Internet Services i UK Personal Numbering Call Connection Fee Charge Per minute (in pence) UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn UK Personal Numbering pn BusinessTelephone Service: Tariffs 22

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