QUALITY MANAGEMENT SYSTEM

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1 INNOVATION TECHNOLOGIES FOR SME SMI AND MID-SIZED BUSINESSES SOeMAN QUALITY MANAGEMENT SYSTEM The solution which helps you with quality management processes Product and service of the company Reflex Training

which helps you with quality management processes Product

2 How can you give a positive dynamic to your quality approach? SOeMAN QMS in short Guaranteed quality processes with ISO Document management Qualiflex is a document option and a valuable resources if you want to use process management "best practices". SOeMAN QMS integrates quality processes and enables you to simplify the formalisation of your document reference and to create process management dashboards. In addition, all your essential operational activities are integrated to the solution: satisfaction surveys, audit, nonconformity, complaints. #1

you want to use process management "best practices".

3 Decision-makers with specific demands? - Member of the executive quality department - Laboratory manager - Quality trainer - Key actor of the quality management system unit Do you have imperatives and problems to be solved? - How can you respect the commitments made and have a credible organisation? - How can you set up an ISO certification process quickly and efficiently? - How can you reduce the time spent on document management activities? - How can you strengthen your customer satisfaction department without any cumbersom administrative procedures nor waste of time? - How can you involve your associates in procedures with a long-term focus? -... #2

problems to be solved? - How can you respect the commitments made and have a credible organisation?

4 Developing operational skills with SOeMAN Some features QUALITY DOCUMENT SYSTEM - Establish a pattern for your quality document system - Manage your quality document life cycle - See the progress of your quality document approval process - Share quality documents AUDIT MANAGEMENT - Audit criteria references - Plan and carry out audits - Implement action plans to correct nonconformity areas Some key advantages CONTINUOUS IMPROVEMENT NONCONFORMITY - CLIENT COMPLAINTS - Internal nonconformities, client complaints and continuous improvement plan management - Solve the existing problems with action plans - Identify the causes - Inform your clients when they are complaining - Record statistics of the most frequent causes/average processing time/resulting costs - Analyze incident reports efficiently - Professional dynamic of pro-activity - Ensure a quick return of the information to the client - Be the guarantor of good practices standards - Significantly reduce the administrative tasks - Make the actors involved in the quality process through different resolution phases... SATISFACTION SURVEYS - Question references - Survey management - Online input interface - Investigation reports #3

key advantages CONTINUOUS IMPROVEMENT NONCONFORMITY - CLIENT COMPLAINTS - Internal nonconformities, client complaints and continuous improvement plan management - Solve the existing problems with

5 Developing cross-sectional skills with SOeMAN USER PROFILE - Personal file containing all the personal and professional data of your associates - Access rights for all the different configurable features FLOW CHART Flow chart of each of your associate's teams and global vision of the company members SOCIAL Communication tools (newsletter, internal communication, external communication,...) MULTICHANNEL s and SMS: keep track of each and SMS you send from each client record according to the contacts you fill in DOCUMENT MANAGEMENT - File management and safe file sharing - Configurable reading and writing access TIME MANAGEMENT - Calendar showing you if your staff is available or not - Connection to your calendar which is synchronized with the activities planned in your client records SHARED CALENDAR Available (to consult your associates' availabilities) LEAVE MANAGEMENT CONTACT MANAGEMENT EXPENSES MANAGEMENT - Leave request - Approval cycle of your request - Leave schedule of your associates (in charge of one department) or of all your associates (HRD) - List of leaves over a given time period - Contact directory - Detailed sheet of each contact (name, occupation, phone number, etc ) - Each contact can be associated to a client/prospect if necessary - Submitting expenses to a specific approver - Approval cycle of your expenses - List of expenses over a given time period RESOURCES MANAGEMENT Manage your reservations and the availability of your company resources HOLDING MEETINGS - Configure a typical meeting (executive committees, quality management review, etc...) by defining an automatic agenda - Automatic follw-up of the commission and allocation of the action plans - Documentary layout and automatic distribution to the participants - Manage availabilities and book rooms for your meetings - Combine meetings having the same theme (and follow-up of the decisions made during the previous meetings) MOBILE VERSION Available for smartphones and tablets #4

..) MULTICHANNEL E-mails and SMS: keep track of each email and SMS you send from each client record according to the contacts you fill in DOCUMENT MANAGEMENT - File management and safe file sharing -

6 SOeMAN 2.0 service pack Innovative operational tools (collaborative and participative web) Individual and collective support (online, onsite) Quality content (references, e-learning sessions...) New features (innovation) Tools updates Assistance (support) SOeMAN, innovative collaborative technology "all-in-one" SOeMAN products SOeMAN is a collaborative solution turnkey solution - which will enable the company actor to quickly increase their productivity. The solution offers SME/SMI/mid-sized businesses the opportunity to acquire a concrete set of tools, responding to each actor's daily problems in all the company areas, and at a very attractive price (time management, customer relationship management, quality management, document management, human potential management...). #5

which will enable the company actor to quickly increase their productivity.

7 Monthly reference rate A decreasing rate may be applied if an increasing number of users subscribe to the solution SME/SMI from 20 to 250 people Mid-sized businesses more than 250 people Maximum price: 65 per month per user Ask for a quote to see other rates* * Together with you, and if you ask us to, we will study the funding of your project so as to equip your company with major innovative and operational tools which will help you with performance and development strategies management #6

other rates* * Together with you, and if you ask us to, we will study the funding of your project so as to equip your

8 Société Reflex Training INNOVATION & TECHNOLOGIES FOR COMPANIES Parc Technologique de la Pardieu 13, avenue Léonard de Vinci Clermont-Ferrand FRANCE Phone number: Fax numbre: info@reflex-training.fr PARTNERSHIPS

Technologique de la Pardieu 13, avenue Léonard de Vinci 63 000

Quality Management System for Continuing Vocational Training in Training Centers and Enterprises

Quality Management System for Continuing Vocational Training in Training Centers and Enterprises PROTOCOL FOR THE CERTIFICACION OF CONTINUING TRAINING PROVIDERS This project has been funded with support