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1 IT Service Management Trainings for Bank Konark Solutions and Services (KS&S) is an organization with Industry expert trainers and consultants. KS&S provides a wide range of Industry specific trainings and consulting solutions. KS&S is an accredited Training organization of PEOPLECERT for ITIL Trainings. KS&S trainings offers certification courses which are approved by certification organizations. IT Service Management is backbone of your Bank and utmost necessary for operations! Now a day, IT Service Management is not only backbone of any Bank but it is utmost necessary for survival of operations. RBI has given guidelines to implement information security, business continuity and IT governance in banks. However many times banks find challenges in implementing these guidelines due to various reasons like 1. Inadequate knowledge of staff about the various technical domains 2. Unwillingness of staff to implement frameworks due to phobia about subject 3. Insufficient skilled resources to implement policies 4. Environmental and technological challenges 5. Operational pressures does not permit to allocate sufficient time for implementation Hence to overcome these challenges, it has become imperative to learn these topics and create awareness amongst the employees. KS&S Training Courses on IT Service Management based on ISO :2011 standards 1. Introduction and awareness courses 1 Day 2. Implementation Courses 2Days 3. Lead Auditor Courses 5 Days KS&S Training courses assist you 1. To create a service management culture in organization. 2. To create awareness about Service Desk, Quality Service Management 3. To understand Processes and functions of ITIL 4. To implement and audit ITSM frameworks What Our Students Say! Konark s Trainers are true professional and on top of it, they have always taken care of things like trainee s background, skills, knowledge level and overall personality. And matched it with the knowledge trainees were looking for".

2 Awareness Course Information Technology Service Management ISO :2011 Course Duration: 1 day This course is designed for all who wish to work in IT Industry or who are working in service Industry To gain knowledge of Service Management requirements Understand purpose of IT service Management Different business objectives like 1. Reducing costs 2. Increasing Customer satisfaction 3. Improving Market Image and 4. Design and Transition of new or changed services Basics of ITSM 1. Information Service Management basic concepts and general requirements 2. Management Responsibilities 3. Different Processes and functions in Service Management System (SMS) 4. Different policies and Documentation requirements 5. Different roles required in implementation 6. Audit requirements Training course is designed for Banks that are 1. Implementing some software solution in organization 2. Having IT infrastructure/network to support software 3. Having people supporting internal users / external customers Hence entire IT staff of Bank is eligible for this training No specific pre-requisite of educational qualification however people should know their operational concerns Examination: We conduct exam after course however it is not mandatory for participants

3 Implementation Course Service Management Systems ISO :2011 Course Duration: 2 days This course is designed for all employees in service industry who wish to implement IT service management in organization or who want to implement ITIL framework. To gain overview of ITIL Framework PDCA methodology applied to service management To understand supply chain relationship Different concepts, functions and processes in ITSM Reducing costs Increasing Customer satisfaction Improving Market Image and Design and Transition of new or changed services Design and development of new or changed service Service Delivery Process Relationship Process Resolution Process Control Process Basics of ISMS 1. Information about Service management system general requirements 2. Governance of processes operated by other parties 3. Service management policy and Documentation management 4. Different roles required in implementation 5. Audit requirements 6. How to document Policies 7. Introduction to Incident Management 8. Introduction to Business Continuity And Implementation approach: How to implement ITSM (PDCA) 1. CIO, CFO,CTO, IT Managers, Network administrators, Sys Administrators, Application Development people, 2. Implementation team members, Database administrators, Internal auditors Hence people of Bank / organization involved in implementation are eligible for this training

4 Participants should have knowledge of ITSM or attended ITSM- Awareness course. Preferably graduate Examination: Examination will be conducted immediately after completion of course

5 Auditor / Lead Auditor Course IT Service Management Systems ISO :2011 Course Duration: 5 days This course is designed for all those who wish to become IT Service Management System auditor/ Lead Auditor. To gain knowledge of IT Service Management System To understand framework, principles, processes for effective management and implementation of Information technology services To gain knowledge of IT Service Management System To understand framework, principles, processes for effective management and implementation of Information technology services Plan, conduct and manage audit Report audit findings Basics of ISMS 1. ITSM concepts & benefits 2. ITSM Processes and correlation with standard 3. Audit fundamentals 4. Audit planning, execution and Management 5. NCR s and corrective actions 6. Approach to Audit 7. Performing Audit 8. Reporting 9. Accreditation issues and Auditor certification Training course is designed for IT Service professionals, ITSM Process owners, ITSM Consultants, auditors and individuals who wish to take up auditor s profession Participants should have knowledge of ITSM or attended ITSM- Awareness course. Preferably graduate Examination: Examination will be conducted immediately after completion of course

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