Senior Management Engagement in the Quality Management System. Tom Kartachak VP Quality and Compliance Parsons Government Services Session C2
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1 Senior Management Engagement in the Quality Management System Tom Kartachak VP Quality and Compliance Parsons Government Services Session C2
2 Purpose Review Parsons Government Services (PGS) Senior Management engagement in the QMS and the results of that engagement. Discuss PGS Leadership engagement changes expected from the transition to ISO 9001: Oct Joint Technical Communities Conference 2
3 PGS Background One of 4 Global Business Units of Parsons Corporation, primarily serving US Government clients. Very diverse products and services. Every contract is a project. One QMS for the GBU a standard way to manage projects Oct Joint Technical Communities Conference 3
4 Policy At Parsons, Quality is one of the six Core Values Quality Policy: We are committed to providing quality services and products. We will, as a Corporation and as individuals, meet the mutually-agreed to requirements the first time and will strive for continuous improvement of our work processes Oct Joint Technical Communities Conference 4
5 22-23 Oct Joint Technical Communities Conference 5
6 PGS ISO 9001 certification Some projects certified since Oct All locations certified in 2007, and just recertified until Certification covers 11 scopes of work at 35 locations. All Departments and Projects implement the same QMS. ISO 9001 certification not required by any clients/contract. Cited as discriminator by clients and provides competitive advantage Oct Joint Technical Communities Conference 6
7 QMS Developed using the existing PGS Processes Project Management Plans Project Reviews Client Assessments Core Value Metrics Enterprise Quality Management Program Enterprise Risk Management Nonconformance Control (for SETA projects) Talent Management Oct Joint Technical Communities Conference 7
8 Engagement Pull from Quality Corporate metrics Business Plan (resources, goals, significant actions) Monthly Management Reviews Issue Resolution Streamlining Push from Quality Audits Management Review Oct Joint Technical Communities Conference 8
9 Accountability Results of metrics reviewed monthly with corrective action direction provided. Core Value Metrics and ISO 9001 certification included in performance objectives of leadership down to Program Manager level Oct Joint Technical Communities Conference 9
10 Monthly Management Review Monthly review of overall GBU performance for all senior managers Finance, Quality, Safety, Security, BD Quality presentation includes past month and future highlights, metrics and special topic of interest. Quality material includes to do list of overdue and due actions. Senior Management requested advance to do lists Oct Joint Technical Communities Conference 10
11 Core Value Metrics and EQMP Developed by Quality; reviewed and approved by senior management Measure what is important Audits per schedule Quality program training status PMP approval Client assessment scores Corrective actions on time Audit finding trends Client concern ratio Oct Joint Technical Communities Conference 11
12 Audit Program Risk based approach One project per PM every two years Projects with multiple deficiencies and largest projects every year Verification of corrective action Schedule developed by Quality, coordinated with leadership and approved by President Announcements and final reports sent to Senior Leaders Oct Joint Technical Communities Conference 12
13 Client Assessment Designed to collect performance feedback early in project life cycle so improvement, if necessary, can me made. Performed by Clients or Senior Managers Results for projects with concerns enter a corrective action system, and send directly and immediately to Senior Managers Status reviewed each month Oct Joint Technical Communities Conference 13
14 Analysis of Data / Improvement Performed partially at every MMR Detailed analysis at semi-annual Management Review Metrics reported to Corporate Continuous Improvement Issue resolution / problem solving Streamlining Oct Joint Technical Communities Conference 14
15 Project Quality Objectives Encourage Leadership participation Created by Project Managers Measurable Contribute to continuous improvement of project Monitored during quarterly reviews Oct Joint Technical Communities Conference 15
16 Management Assessment Semi annual review of Quality Program metrics and performance Includes status of Quality projects Discussion of results and new preventive actions Oct Joint Technical Communities Conference 16
17 ISO 9001:2015 transition Leadership Accountability for effectiveness of QMS Integrate QMS requirements into business processes Promote process approach and risk based thinking Ensure QMS achieves intended results Engage, direct and support persons to contribute to effectiveness of QMS Promote improvement Ensure customer satisfaction Ensure risks and opportunities addressed Oct Joint Technical Communities Conference 17
18 ISO 9001:2015 transition Leadership Ensure customer satisfaction Ensure risks and opportunities addressed Focus on products meeting customer requirements Relevant roles to be assigned, communicated and understood Define responsibility and authority for ensuring processes are delivering intended outputs Oct Joint Technical Communities Conference 18
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