W204 - LMS Consolidation, Underlying Design More Important Than Platform

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "W204 - LMS Consolidation, Underlying Design More Important Than Platform"

Transcription

1 W204 - LMS Consolidation, Underlying Design More Important Than Platform Assess the scalability of your organization s LMS platform Evaluate an LMS based upon the size and character of different learner populations John Zonneveld, Senior Consultant, Latitude Consulting Group office: (888) x153 direct: (586) Latitude Consulting Group, Inc.

2 How do you consolidate learning initiatives across departments and organizational units and scale them to meet the needs of a large, widely dispersed learner community? Scalability (the degree to which the LMS can handle an increase in the volume of instruction and in the size of the student body and still function properly) becomes an essential consideration when it comes time for you to select the application for LMS consolidation. How relevant is the LMS development platform (.NET or J2EE) to scalability? How does LMS scalability benefit from a well-designed multi-tier architecture? Understanding the answers to these questions will help you learn how your organization can identify a well-designed LMS and scale it by adding computing power. The Extended and Enterprise-Wide Workforce When selecting an LMS for a company-wide enterprise implementation, an organization should look at the size and character of different learner populations inside and outside of its boundaries. What is the largest user population? How much do business requirements vary among learner populations? As the number of learner populations increase, learning and other system infrastructures become more decentralized to handle the different requirements of each population. Requirements may be dictated by geographic location. International data privacy laws often require market-specific learning strategies. One sales training curriculum is appropriate for a more price sensitive market, but another curriculum better fits brand loyal markets. In geographic areas extending regionally and globally and consisting of a dozen markets, the result can be a larger number of learning experiences and larger number of dispersed learners. As learner populations extend beyond corporate boundaries, potential learners could be suppliers, distributors, resellers, retail outlets, and even customers. Many of these populations are independent businesses with dissimilar business practices, which makes training more challenging and consolidation more beneficial. Equally important is the ability of an LMS to flex to support any internal organizational structure. Larger corporations could have tens or hundreds of layers, arms, divisions, brands, departments, etc. to their organization while smaller organizations may only have a few. The LMS should be able to accommodate these varying structures while not requiring the application to be modified by software developers to do so. This means that the LMS must be able to segregate the data of the various parts of an organization (internal or external). The LMS must utilize both organizational hierarchies and position/role-based hierarchies to filter the data available to the various users of the application. Consolidation Challenges and Barriers The need for a learning and performance strategy and in order to cut the cost and complexity associated with that strategy, more and more organizations are seeking to consolidate learning populations under a single LMS. By managing learning and business data more efficiently, the organization can identify what factors, including learning and certification, affect performance metrics, such as customer satisfaction, sales volume, and market share. For example, one study involving a major automotive OEM evaluated the variables believed to have an impact on dealership performance. Out of the 500+ studied variables, only 17 were proven to have a direct impact on dealer performance. The study revealed that certification- 2

3 based training provided the largest direct improvement in performance while non-certification based training did not. Top executives must develop a learning strategy that delivers the right training to the right people at the right place and time. Two barriers can prevent the successful implementation of a learning strategy: a tight training budget and the large, geographically dispersed workforce that must be consolidated. With a tight training budget it becomes necessary to transition to lower cost, more effective learning modes (web-based delivery and blended learning) in order to reduce administrative costs. When the workforce is geographically dispersed (like dealership service centers, for example), training becomes logistically problematic. Either training personnel need to travel to multiple locations to deliver training or field personnel need to travel to training locations. Having a distributed system of training centers addresses this issue to some extent, but such a system also creates other inefficiencies. Either administration of the training is also distributed, which impacts visibility into the training program (since information is not centralized), or the corporate administrators must expend more time and effort to manage and schedule resources for training. Getting the right training to different learner populations compounds the complications, since the right training will vary among different departments, organizational units, and external units. Scalability Large, dispersed user population Tight budget Multiple Systems Tight budget Consolidation Large, dispersed user population A tension driving the LMS consolidation decision in opposite directions exists between these two barriers. LMS consolidation can help overcome the tight budgeting barrier by centralizing infrastructure and reducing administrative effort with a single management tool. However, it could be argued that 3

4 multiple systems can best meet the differing needs of large, dispersed learner populations. Scalability becomes the focal point that can reconcile the tension created by these two barriers. Administrative Scalability No matter how many different populations need to share a single LMS, it should still be easy to use and manage. Several barriers to administrative scalability can surface during LMS consolidation. The right training varies among different demographic units This barriers can be addressed by an LMS that provides flexibility in defining organizational units, as illustrated in the following automotive example. In an LMS suitable for consolidating learning initiatives, these demographic units can represent internal and external organizational structures and mirror the organizational hierarchy. Individual learners can be associated with different position codes in different demographic units. Set-and-forget planning In order for demographic structures to work effectively, the various levels of the organization must have access to a tool with real-time gap analysis capabilities for both managers and employees to track their progress towards various individual and organizational performance objectives. When gaps are identified, the managers and employees must be able to close the gaps as quickly as possible. From a technology perspective, regardless of whether the organization is implementing a certification track, a compliance program, a career development path or a job skill or competency curriculum, the LMS should use the same basic configuration scheme to support these programs and target demographic units accordingly. A common scheme reduces learning curves for administrators and increases operational efficiency. 4

5 In addition to providing an interface that would make it easier to identify the learning needs of demographic units and the markets they belong to, an LMS must also reduce the burden on both managers and staff to schedule training. Needs or interest list features combined with autoenrollment provide a mechanism to automatically schedule individuals according to training needs and preferred training locations or delivery methods. When a manager determines training needs, the manager can match whoever needed training with a list of the courses they needed. Courses added to an interest list can follow the requirements set forth in a predefined certification, or they can be added to form unique learning objectives for each employee according to their needs. Interest-based registration saves time for both the training program administrators and the employees. If desired, managers can add their employees to interest lists once on a quarterly, annual, or other routine basis ( set-and-forget ). Managers set training requirements and then let the system manage schedules and enrollment. This type of arrangement not only provides setand-forget planning to channel partner managers, but to district managers and field managers as well. For managers in the field organization, resource allocation and planning and budgeting can be made easier by reviewing submitted needs, forecasting demand for training content, and making arrangements to meet demand. Interest-based auto-enrollment capabilities also reduce the burden to the employee and manager by automatically alerting students by when they are enrolled in class. The employee no longer needs to determine their learning needs, locate the appropriate courses offerings, and then enroll in the class. Another level of automation would use job function, location, data feeds from other systems, and other factors to determine when and what types of training are needed and automatically enroll the employee in relevant courses. 5

6 Traditional, classroom-based learning complicated by the Earth For classroom training, geographic locale is an additional consideration, separate from the corporate and organizational structure. As part of its targeted training delivery and auto-enrollment logic, an LMS managing an extended geographical area must include the proximity of work locations to training centers as well as topographical considerations in between (i.e. rivers, mountain ranges, etc.). 6

7 Load Scalability LMS consolidation increases the learner population, which adds additional stress to the technical infrastructure. This stress can reduce LMS response time (how quickly the system responds to user input by performing a function and displaying the results) to unacceptable levels Response time limit for number of expected concurrent users Users LMS Response Time It is important to understand what a concurrent user is and how different users can be classified. Concurrent users are those users that are making a system request (navigating to another page, submitting a configuration form, downloading content) at the same time. This is not the same as the number of users logged onto the system. Not all logged on users are making system requests; many are passively viewing what is displayed on the screen. Active users have a record in the LMS database and can currently access the system. This group includes concurrent users, users logged on to the system, and users with access that are not currently using the system. Total users include active and inactive users. Inactive users have a record in the LMS database for data management and historical reporting but they are no longer registered users that can access the system. An increase in concurrent users has the greater effect on LMS response time, although the size of the database reflected by the total number of users can affect data query time. Three factors that can impact LMS response time: Client system (the PC and network used by the learner). The client system s impact on scalability can be controlled by establishing minimum system requirements for users. 7

8 The hardware infrastructure of the installed LMS application (server, OS, network). Building up the hardware infrastructure can increase application scalability. Increasing scalability by this route, however, does come at a cost that can be partially mitigated by outsourcing. Methods like setting up server farms can distribute the additional loads across many web, application and database servers. The LMS application itself. A well-designed LMS application can provide good baseline load scalability and minimizes the infrastructure cost to meet scalability requirements. Code and query optimization are crucial to an Enterprise LMS. Three-Tier Application Design The development design of an LMS is more important than the platform (.NET or J2EE) used to develop the LMS. Given either platform, a well-designed LMS will outperform a poorly coded LMS. In a three-tier application design, the user interface, functional process logic ("business rules"), and data storage and access are developed and maintained as independent, reusable modules, most often on separate physical hardware platforms. 8

9 This application design provides several scalability advantages. For web-based application delivery, a multi-tier architecture consists of Web browsers pointing to a 1) Web server that displays (presentation tier) information from 2) a J2EE or.net application server (logic tier) that moves and processes data read from and written to 3) databases (data tier). A well-designed LMS handles these tiers in a modular way to optimize program operation. A poorly designed LMS that, for example, makes logical decisions and calculations in the presentation tier instead of the business tier creates a performance bottle-neck that adversely affects load scalability. Keeping tiers separate also allows the LMS to benefit from technology improvements over time, while minimizing the impact of the changing technology on the application itself. In the previous example of a poorly designed LMS, a requirement to support a specific browser would require rewriting application code related to both presentation and logic processing, and the likelihood of introducing new software bugs would be much greater. A well-designed LMS would only require changes to presentation processing. Queries to the database should also be optimized to improve scalability. For example, a user database that gets quite large (hundreds of thousands of users), can begin to impact performance. Queries take longer since each record is checked to see if it matches each of the query s criteria (find the service technicians at Liberty dealership with 5-star certification). In addition to optimizing the queries themselves, a scalable LMS will employ other means of ensuring top-notch performance (i.e. tuning, creating necessary views, truncating unnecessary log files, etc.). 9

10 Evaluating the LMS for Consolidation Eight key areas can help buyers understand these companies and what they offer as part of a comprehensive consolidation solution. Must have: load scalability. For an enterprise that is consolidating a large number of learners in many different learner populations, scalability is crucial to deliver online learning management and content to users within acceptable performance limits. In a channel with tens or hundreds of thousands of users, the system must be able to process thousands of concurrent transactions. In addition to the underlying design of the learning management software, the vendor s hosting services and the system s hardware configuration affect the solution s scalability and ability to handle a large number of users. Must have: administrative scalability. Technical feature requirements can be grouped into two areas. Core functionality that any LMS should have and administrative scalability features that are designed for the training needs of a diverse user population. No matter how many different populations need to share a single LMS, it should still be easy to use and manage. Some features that impact administrative scalability include targeted training distribution (including geographic locales), set-and-forget enrollment, and departmental and organizational planning tools. Must have: content delivery. The LMS must be able to launch e-learning content to facilitate just-in-time and distance learning with geographically distributed channel partners. Most LMSs are SCORM or AICC compliant and can launch any online course content that also complies with those standards. Many managed learning services and training outsourcing vendors also offer content management and authoring systems as well as instructional design. Must have: system integration. Large-scale system integration at several points must occur for a successful implementation of an enterprise-wide learning and certification management system. Ideally, the system should integrate with an HR system to import employee information into the LMS as administrators and users (single point of truth for employee demographic data). To facilitate distance and blended learning, the system will need to integrate with your organization s software tool for online instructor-led courses. To link training with business results, the system should also integrate with a performance tracking scorecard, performance management system or other BI tools. Should have: statistical analytical expertise. While LMS consolidation in and of itself can create ROI through cost savings and reduced administrative effort, using statistical techniques to create alignment between employee development and business priorities can yield additional benefit. When integrated with performance data, analytical expertise can be applied to continually improve training and certification programs and align those programs with corporate business objectives. Should have: industry experience. Some vendors position their offerings for specific industry and business solutions. While many aspects of learning and certification management are essentially the same, each industry and set of business problems presents its own challenges. To the extent that a vendor has past experience in your industry, the vendor can provide additional expertise to interpret the learning requirements of your organization s channel and configuring their system accordingly. A vendor that has channel experience in your industry is also more likely to have a system that has the required technical features and functionality. 10

11 Should have: data management expertise. Having data management expertise outside of learning management systems can greatly help with LMS integration and consolidation. Value can be added in other areas as well. The vendor can help use data warehousing techniques to consolidate performance, learning, and other types of data in a centralized location that can be leveraged by many different corporate users. Should have: web portal expertise. Similar to data management expertise, web portal expertise can help with integration and consolidation. An organization may use several different web portals to communicate with different learner populations including those that cross corporate boundaries. Web portal expertise means the learning management system can be integrated with multiple portals more easily. 11

Understanding Learning and Certification Management Vendors

Understanding Learning and Certification Management Vendors Learning Management Systems (LMS) Help Improve Channel Performance The LMS industry is large and crowded. While there has been consolidation recently, there are still many different large and small vendors

More information

As Published at tdwi.org

As Published at tdwi.org As Published at tdwi.org Managing Partner Channel Interdependencies By John Zonneveld and Kurt Crisman Enterprise systems emerged in the 1990s, linking disparate departments and databases. These systems

More information

A Field Guide to Learning Management Systems (LMS)

A Field Guide to Learning Management Systems (LMS) A Field Guide to Learning Management Systems (LMS) How can organizations make smart purchasing decisions about LMSs? Ryann K. Ellis Editor, Learning Circuits American Society for Training & Development

More information

DISTANCE EDUCATION DELIVERY USING THE LOTUS LEARNING MANAGEMENT SYSTEM

DISTANCE EDUCATION DELIVERY USING THE LOTUS LEARNING MANAGEMENT SYSTEM ISSN 1392 124X INFORMACINĖS TECHNOLOGIJOS IR VALDYMAS, 2004, Nr.4(33) DISTANCE EDUCATION DELIVERY USING THE LOTUS LEARNING MANAGEMENT SYSTEM Jelena Stankevič, Irma Šileikienė Vilnius Gediminas Technical

More information

Increase Business Intelligence Infrastructure Responsiveness and Reliability Using IT Automation

Increase Business Intelligence Infrastructure Responsiveness and Reliability Using IT Automation White Paper Increase Business Intelligence Infrastructure Responsiveness and Reliability Using IT Automation What You Will Learn That business intelligence (BI) is at a critical crossroads and attentive

More information

Learning Management. Systems...an introduction.

Learning Management. Systems...an introduction. Learning Management L Systems..an introduction. D a t a R u n n e r s, L L C Page 0 Contents 1. WHAT IS A LEARNING MANAGEMENT SYSTEM?... 3 1.1. CORE REASONS FOR PURCHASING AN LMS... 4 1.2. LMS MATURITY...

More information

Infinite Media - ilms Learning Management System - Integrated Learning Solutions

Infinite Media - ilms Learning Management System - Integrated Learning Solutions Infinite Media - ilms Learning Management System - Integrated Learning Solutions The Infinite Media Learning Management System (ilms) is a web-based solution giving learners the ability to access training

More information

SALES EXCELLENCE ACROSS MULTIPLE MARKETS.

SALES EXCELLENCE ACROSS MULTIPLE MARKETS. 1 CASE STUDY MSXI SALES EXCELLENCE SALES EXCELLENCE ACROSS MULTIPLE MARKETS. fueled by challenge. powering success.sm 2 BRINGING YOUR SALES PROCESSES UP TO SPEED. MSXI was asked by a premium manufacturer

More information

PeopleSoft Enterprise Learning Management

PeopleSoft Enterprise Learning Management PeopleSoft Enterprise Learning Management Organizations continue to use effective talent management practices to address a variety of business challenges and gain a competitive advantage. These challenges

More information

idashboards FOR SOLUTION PROVIDERS

idashboards FOR SOLUTION PROVIDERS idashboards FOR SOLUTION PROVIDERS The idashboards team was very flexible, investing considerable time working with our technical staff to come up with the perfect solution for us. Scott W. Ream, President,

More information

NICE BACK OFFICE SOLUTIONS. Improve the Efficiency and Effectiveness of Your Back Office Operations. www.nice.com. Insight from Interactions

NICE BACK OFFICE SOLUTIONS. Improve the Efficiency and Effectiveness of Your Back Office Operations. www.nice.com. Insight from Interactions NICE BACK OFFICE SOLUTIONS Improve the Efficiency and Effectiveness of Your Back Office Operations Insight from Interactions www.nice.com INTRODUCTION In today s competitive marketplace, your company has

More information

K-LMS KESDE. Knowledge Economy Skill Development E-learning Excellence. www.kesdee.com K-LMS

K-LMS KESDE. Knowledge Economy Skill Development E-learning Excellence. www.kesdee.com K-LMS Knowledge conomy Skill Development -learning xcellence Learning Management System K-LMS K-LMS empowers your organizational learning culture through Learning Management System (K-LMS), a software package

More information

PROVIDING INSIGHT FOR OPERATIONAL SUCCESS

PROVIDING INSIGHT FOR OPERATIONAL SUCCESS idashboards for Operations Management PROVIDING INSIGHT FOR OPERATIONAL SUCCESS idashboards helped Precoat move from manual data mining and paper reports to a system that allows us to identify best practices

More information

Vehicle Sales Management

Vehicle Sales Management Solution in Detail Automotive Executive Summary Contact Us Vehicle Sales Optimizing Your Wholesale Business Efficient Sales Collaborative Operation Faced with declining margins, automotive sales organizations

More information

RedPrairie for Food Service. Providing Consistency and Visibility at Least Cost

RedPrairie for Food Service. Providing Consistency and Visibility at Least Cost RedPrairie for Food Service Providing Consistency and Visibility at Least Cost The Food Service Challenge Food service operators are faced with the enormous challenge of providing a consistent guest experience

More information

Understanding the Performance Management Process

Understanding the Performance Management Process Understanding the Performance Management Process Monitoring Market Monitoring tools account for more then 50% of market Most organizations have not matured their monitoring environment Missing Process

More information

Simplified Management With Hitachi Command Suite. By Hitachi Data Systems

Simplified Management With Hitachi Command Suite. By Hitachi Data Systems Simplified Management With Hitachi Command Suite By Hitachi Data Systems April 2015 Contents Executive Summary... 2 Introduction... 3 Hitachi Command Suite v8: Key Highlights... 4 Global Storage Virtualization

More information

Learning Management System Evaluation Guide

Learning Management System Evaluation Guide Learning Management System Evaluation Guide With more than 400 companies with sites in 30 countries, and over 35 million training assignments completed, UL EduNeering is in a unique position to share best

More information

ORACLE BUSINESS INTELLIGENCE, ORACLE DATABASE, AND EXADATA INTEGRATION

ORACLE BUSINESS INTELLIGENCE, ORACLE DATABASE, AND EXADATA INTEGRATION ORACLE BUSINESS INTELLIGENCE, ORACLE DATABASE, AND EXADATA INTEGRATION EXECUTIVE SUMMARY Oracle business intelligence solutions are complete, open, and integrated. Key components of Oracle business intelligence

More information

LMS Evaluation Tool User Guide

LMS Evaluation Tool User Guide LMS Evaluation Tool User Guide August 2004 CC-BY-SA 3waynet Inc. and the Commonwealth of Learning LMS Evaluation Tool User Guide: Issue 1.2 ii Table of Contents 1. Introduction...1 2. General Overview...2

More information

Content Delivery Service (CDS)

Content Delivery Service (CDS) Content Delivery Service (CDS) Xyleme delivers content management for learning and development. We transform the way you author, publish, deliver, and analyze learning content to drive business performance.

More information

Large Clothing Retailer Broadens Use of Business Intelligence Enterprise-Wide, Reduces Costs, and Gains 7,699,330 in Benefits with WebFOCUS

Large Clothing Retailer Broadens Use of Business Intelligence Enterprise-Wide, Reduces Costs, and Gains 7,699,330 in Benefits with WebFOCUS HIGHLIGHTS Goal: Reduce costs, improve decision-making, and enhance overall business performance by deploying business intelligence enterprise-wide. Solution: Information Builders WebFOCUS Results: With

More information

RedPrairie for Convenience Retail. Providing Consistency and Visibility at Least Cost

RedPrairie for Convenience Retail. Providing Consistency and Visibility at Least Cost RedPrairie for Convenience Retail Providing Consistency and Visibility at Least Cost The Convenience Store Challenge With blurring lines between retail segments, Convenience Store chains are faced with

More information

LMS in India Market Research 2012 E-Learning system for Universities Product Name: Notebook 10/12/2012

LMS in India Market Research 2012 E-Learning system for Universities Product Name: Notebook 10/12/2012 LMS in India Market Research 2012 E-Learning system for Universities Product Name: Notebook 10/12/2012 This document provides market study on Learning Management Software across colleges and Universities

More information

Advanced Multichannel Order Management Solutions That Optimize Sales Performance

Advanced Multichannel Order Management Solutions That Optimize Sales Performance Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

IMPLEMENTING HEALTHCARE DASHBOARDS FOR OPERATIONAL SUCCESS

IMPLEMENTING HEALTHCARE DASHBOARDS FOR OPERATIONAL SUCCESS idashboards for Healthcare IMPLEMENTING HEALTHCARE DASHBOARDS FOR OPERATIONAL SUCCESS idashboards gives me access to real-time actionable data from all areas of the hospital. Internally, the adoption rate

More information

Totara LMS. Key benefits. Key Features

Totara LMS. Key benefits. Key Features Totara LMS Achieve your business objectives through effective learning and development with our game-changing Learning Management System (LMS). Today, more than ever, the achievement of your business objectives

More information

Today, the Cisco Enterprise B2B team has created automated and standardized processes in the following areas:

Today, the Cisco Enterprise B2B team has created automated and standardized processes in the following areas: How Cisco Enables Electronic Interactions with Sales, Manufacturing, and Service Partners Business-to-business drives productivity, growth, and an improved customer experience. Cisco IT Case Study/Business

More information

WHITE PAPER. Is Your Learning Management System Leaving Your Users Dazed and Confused?

WHITE PAPER. Is Your Learning Management System Leaving Your Users Dazed and Confused? ON24 Is Your Learning Management System Leaving Your Users Dazed and Confused? HOW A VIRTUAL CORPORATE UNIVERSITY CAN MAKE YOUR EXISTING LMS MORE ENGAGING, ACCESSIBLE, AND USER-FRIENDLY ABSTRACT Today

More information

Info Net LAMAR SOFTWARE, INC. Enterprise Resource Planning. www.lamarsoftware.com. Efficiency. Productivity. Flexibility

Info Net LAMAR SOFTWARE, INC. Enterprise Resource Planning. www.lamarsoftware.com. Efficiency. Productivity. Flexibility Efficiency LAMAR SOFTWARE, INC. Productivity Flexibility Connect your suppliers, vendors and business partners in real-time over the Internet with LAMAR Software s proven web-enabled ERP suite. Info Net

More information

Cisco Application Networking for IBM WebSphere

Cisco Application Networking for IBM WebSphere Cisco Application Networking for IBM WebSphere Faster Downloads and Site Navigation, Less Bandwidth and Server Processing, and Greater Availability for Global Deployments What You Will Learn To address

More information

LCMS and LMS. Taking Advantage of Tight Integration. August 2001. Raghavan Rengarajan Chief Software Architect Click2learn, Inc.

LCMS and LMS. Taking Advantage of Tight Integration. August 2001. Raghavan Rengarajan Chief Software Architect Click2learn, Inc. LCMS and LMS Taking Advantage of Tight Integration August 2001 Raghavan Rengarajan Chief Software Architect Click2learn, Inc. Abstract Learning Content Management Systems (LCMS) and Learning Management

More information

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance 0 GreenLionDigital.com How process automation, data integration and visibility, advanced analytics, and collaboration improve

More information

Paper 064-2014. Robert Bonham, Gregory A. Smith, SAS Institute Inc., Cary NC

Paper 064-2014. Robert Bonham, Gregory A. Smith, SAS Institute Inc., Cary NC Paper 064-2014 Log entries, Events, Performance Measures, and SLAs: Understanding and Managing your SAS Deployment by Leveraging the SAS Environment Manager Data Mart ABSTRACT Robert Bonham, Gregory A.

More information

PROVIDING INSIGHT FOR OPERATIONAL SUCCESS

PROVIDING INSIGHT FOR OPERATIONAL SUCCESS idashboards for Financial Services PROVIDING INSIGHT FOR OPERATIONAL SUCCESS We had a huge leap in account openings once staff could see how their sales compared to other staff and branches. They now have

More information

Accenture Dealer Management System

Accenture Dealer Management System Accenture Dealer Management System The Advantages of Modernizing on the Microsoft.NET Platform To take advantage of new functionality and the flexibility of Web-based and mobile applications, it might

More information

egistics Document & Data Management for Banks and Third-party Processors

egistics Document & Data Management for Banks and Third-party Processors egistics Solutions for Financial Services egistics Document & Data Management for Banks and Third-party Processors OVERVIEW egistics specializes in providing private cloud-based document and data management

More information

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support.

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support. IBM Global Services September 2003 Reducing IT support costs through automated electronic end-user support. Reducing IT support costs through automated electronic end-user support. Page 2 Contents 2 Introduction

More information

SharePoint LMS Create Deliver Track

SharePoint LMS Create Deliver Track SharePoint LMS Create Deliver Track 1 Content SharePoint LMS Learning Management System SharePoint REM Registration & Enrollment Module SharePoint CCM Competency & Certifications Module SharePoint LMS

More information

ORACLE HYPERION DATA RELATIONSHIP MANAGEMENT

ORACLE HYPERION DATA RELATIONSHIP MANAGEMENT Oracle Fusion editions of Oracle's Hyperion performance management products are currently available only on Microsoft Windows server platforms. The following is intended to outline our general product

More information

Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects

Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects Abstract: Build a model to investigate system and discovering relations that connect variables in a database

More information

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI BEST PRACTICES WHITE PAPER Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI Table of Contents INTRODUCTION...1

More information

Oracle Learning Management

Oracle Learning Management Oracle Learning Management An enterprise that is looking to know more, do more, and spend less, must optimize human performance in all its business processes. To transform the perception of learning management

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

PIVOTAL CRM ARCHITECTURE

PIVOTAL CRM ARCHITECTURE WHITEPAPER PIVOTAL CRM ARCHITECTURE Built for Enterprise Performance and Scalability WHITEPAPER PIVOTAL CRM ARCHITECTURE 2 ABOUT Performance and scalability are important considerations in any CRM selection

More information

Choosing the Right Master Data Management Solution for Your Organization

Choosing the Right Master Data Management Solution for Your Organization Choosing the Right Master Data Management Solution for Your Organization Buyer s Guide for IT Professionals BUYER S GUIDE This document contains Confidential, Proprietary and Trade Secret Information (

More information

TRAINING VENDORS: 7 KEY THINGS TO CONSIDER WHEN SELECTING A LMS

TRAINING VENDORS: 7 KEY THINGS TO CONSIDER WHEN SELECTING A LMS TRAINING VENDORS: 7 KEY THINGS TO CONSIDER WHEN SELECTING A LMS There seem to be many articles available providing guidelines on features to look for when evaluating a Learning Management System (LMS).

More information

WHITEPAPER. End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience

WHITEPAPER. End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer

More information

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency Teradata Marketing Operations Reduce Costs and Increase Marketing Efficiency Product Insight Brochure What Would You Do If You Knew? TM What would you do if you knew your marketing efforts could be freed

More information

Brochure. 24x7. Support. A Best Value Learning Management System

Brochure. 24x7. Support. A Best Value Learning Management System 24x7 Support A Best Value Learning Management System Dive into the UpsideLMS experience UpsideLMS is undoubtedly one of the best Learning Management Systems available today. A perfect blend of tradition

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

IBM Cognos Performance Management Solutions for Oracle

IBM Cognos Performance Management Solutions for Oracle IBM Cognos Performance Management Solutions for Oracle Gain more value from your Oracle technology investments Highlights Deliver the power of predictive analytics across the organization Address diverse

More information

ProClarity Analytics Family

ProClarity Analytics Family ProClarity Analytics Platform 6 Product Data Sheet Accelerated understanding The ProClarity Analytics family enables organizations to centrally manage, store and deploy best practices and key performance

More information

Identify your future leaders with Kallidus Talent

Identify your future leaders with Kallidus Talent Identify your future leaders with Kallidus Talent kallidus.com/ Future proof and develop your team and safeguard your organisation Kallidus Talent Talent and succession planning needn t be difficult. Kallidus

More information

Client/server is a network architecture that divides functions into client and server

Client/server is a network architecture that divides functions into client and server Page 1 A. Title Client/Server Technology B. Introduction Client/server is a network architecture that divides functions into client and server subsystems, with standard communication methods to facilitate

More information

SOLUTION WHITE PAPER. Remedyforce Powerful Platform

SOLUTION WHITE PAPER. Remedyforce Powerful Platform SOLUTION WHITE PAPER Remedyforce Powerful Platform INTRODUCTION Any type of service desk needs a powerful technology platform to support their customers. However, several challenges arise when attempting

More information

Choosing the Right Extended Enterprise Learning Management System

Choosing the Right Extended Enterprise Learning Management System White Paper Choosing the Right Extended Enterprise Learning Management System Table of Contents Essential Requirements...1 Platform Features...2 Blended Training Environment...3 Training Lifecycle Automation...4

More information

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant

More information

MORE PROFITABLE SALES STRATEGIES.

MORE PROFITABLE SALES STRATEGIES. 1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your

More information

Wealth Management System

Wealth Management System Wealth Management System Clients in the new economy demand straight answers. With ubiquitous information on the Internet and an around-the-clock global financial market accessible by pagers, email, mobile

More information

Vendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities

Vendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities Vendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities April, 2013 gaddsoftware.com Table of content 1. Introduction... 3 2. Vendor briefings questions and answers... 3 2.1.

More information

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange Software as a Service Flexible Service Delivery for Your Health Insurance Exchange SaaS Health Insurance Exchanges Improving Services through More Cost-Efficient Delivery States are charged with making

More information

IT Architecture Review. ISACA Conference Fall 2003

IT Architecture Review. ISACA Conference Fall 2003 IT Architecture Review ISACA Conference Fall 2003 Table of Contents Introduction Business Drivers Overview of Tiered Architecture IT Architecture Review Why review IT architecture How to conduct IT architecture

More information

Innovate automotive design and improve productivity, sales and services to grow and reach new markets.

Innovate automotive design and improve productivity, sales and services to grow and reach new markets. Software for the automotive industry Executive brief Innovate automotive design and improve productivity, sales and services to grow and reach new markets. 2 Innovate automotive design and improve productivity,

More information

124 Cromwell Road, London, SW7 4ET www.softelegance.co.uk

124 Cromwell Road, London, SW7 4ET www.softelegance.co.uk SOFTWARE Frameworks For Business Applications And Product Development SoftElegance USA: 4771 Sweetwater Blvd., Sugar Land, Houston, TX 77479 www.softeleganceusa.com SoftElegance U.K.: 124 Cromwell Road,

More information

Products Currency Supply Chain Management

Products Currency Supply Chain Management Products Currency Supply Chain Management Today s Enterprises Need Intelligent and Integrated Solutions to Optimize Currency Levels, Reduce Expenses and Improve Control Products The financial services

More information

Lost in Space? Methodology for a Guided Drill-Through Analysis Out of the Wormhole

Lost in Space? Methodology for a Guided Drill-Through Analysis Out of the Wormhole Paper BB-01 Lost in Space? Methodology for a Guided Drill-Through Analysis Out of the Wormhole ABSTRACT Stephen Overton, Overton Technologies, LLC, Raleigh, NC Business information can be consumed many

More information

The Kroger Company: Transforming the Product Data Management Landscape

The Kroger Company: Transforming the Product Data Management Landscape CASE STUDY The Kroger Company: Transforming the Product Data Management Landscape Executive Summary Challenge Evolving consumer expectations, e-commerce and regulatory requirements are driving the demand

More information

DigitalThink: The Corporate E-Learning Solution

DigitalThink: The Corporate E-Learning Solution DigitalThink: The Corporate E-Learning Solution Executive Summary Business today is changing faster than ever. Rapid product cycles, a tight labor market, and the dramatic impact of e-business are forcing

More information

Content. Chapter 1 Supply Chain Management An Overview 3. Chapter 2 Supply Chain Integration 17. Chapter 3 Demand Forecasting in a Supply Chain 28

Content. Chapter 1 Supply Chain Management An Overview 3. Chapter 2 Supply Chain Integration 17. Chapter 3 Demand Forecasting in a Supply Chain 28 Content Part I: Principles of Supply Chain Management Chapter 1 Supply Chain Management An Overview 3 Part II: Supply Chain Planning & Design Chapter 2 Supply Chain Integration 17 Chapter 3 Demand Forecasting

More information

Common Situations. Departments choosing best in class solutions for their specific needs. Lack of coordinated BI strategy across the enterprise

Common Situations. Departments choosing best in class solutions for their specific needs. Lack of coordinated BI strategy across the enterprise Common Situations Lack of coordinated BI strategy across the enterprise Departments choosing best in class solutions for their specific needs Acquisitions of companies using different BI tools 2 3-5 BI

More information

Best Practices Report

Best Practices Report Overview As an IT leader within your organization, you face new challenges every day from managing user requirements and operational needs to the burden of IT Compliance. Developing a strong IT general

More information

Storage Assurance Audit Services OVERVIEW

Storage Assurance Audit Services OVERVIEW Storage Assurance Audit Services OVERVIEW Solution Brief From backup and recovery to capacity planning, when it comes to storage management, we've got you covered. The Storage Assurance Audit Services

More information

Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud

Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud SOLUTION WHITE PAPER Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud Table of Contents Executive Summary

More information

A Guide to Selecting a Learning Content Management Solution www.amvonet.com Page 1 of 7

A Guide to Selecting a Learning Content Management Solution www.amvonet.com Page 1 of 7 A Guide to Selecting a Learning Content Management Solution www.amvonet.com Page 1 of 7 A Guide to Selecting a Learning Content Management Solution Since the 1990s, e-learning has grown tremendously in

More information

Executive summary. Introduction. Table of Contents. How to greatly increase the probability of success and realize the benefit of your investment

Executive summary. Introduction. Table of Contents. How to greatly increase the probability of success and realize the benefit of your investment Technical Paper EPAK best practices for Infor application implementations and upgrades How to greatly increase the probability of success and realize the benefit of your investment Executive summary. Infor

More information

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite

SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE. SAP Solution Overview SAP Business Suite SAP Solution Overview SAP Business Suite SAP ERP FINANCIALS ENABLING FINANCIAL EXCELLENCE ESSENTIAL ENTERPRISE BUSINESS STRATEGY PROVIDING A SOLID FOUNDATION FOR ENTERPRISE FINANCIAL MANAGEMENT 2 Even

More information

Improving Dealership Operations With the DCM Dealer Capabilities Model

Improving Dealership Operations With the DCM Dealer Capabilities Model QMA/AMI Management LLC Automotive Retail & Distribution Business Advisory Services Improving Dealership Operations With the DCM Dealer Capabilities Model What do we do first? How do we stay focused? WHAT

More information

Change Management Best Practices

Change Management Best Practices General Change Management Best Practices Practice Area Best Practice Criteria Organization Change management policy, procedures, and standards are integrated with and communicated to IT and business management

More information

Business Intelligence Solutions for Gaming and Hospitality

Business Intelligence Solutions for Gaming and Hospitality Business Intelligence Solutions for Gaming and Hospitality Prepared by: Mario Perkins Qualex Consulting Services, Inc. Suzanne Fiero SAS Objective Summary 2 Objective Summary The rise in popularity and

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

Actuate for: Financial Management Reporting Applications

Actuate for: Financial Management Reporting Applications Any User. Any Data. Any Deployment. Enterprise Solutions Actuate for: Financial Management Reporting Applications Actuate Financial Management Reporting Applications integrate data from multiple financial

More information

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service...

More information

THE LEADING PROVIDER OF COMPLIANCE-GRADE SOFTWARE AND GEOCODING

THE LEADING PROVIDER OF COMPLIANCE-GRADE SOFTWARE AND GEOCODING RATA Associates, LLC RATA Associates, LLC THE LEADING PROVIDER OF COMPLIANCE-GRADE SOFTWARE AND GEOCODING RATA Associates was founded in 1987 with the primary goal of providing the financial services industry

More information

Leveraging HR Technology for Competitive Advantage

Leveraging HR Technology for Competitive Advantage SHRM Foundation Executive Briefing Leveraging HR Technology for Competitive Advantage Richard D. Johnson, Ph.D. and Hal G. Gueutal, Ph.D. Sponsored by ADP Effective management of a firm s human resources

More information

Evaluation Guide. Sales and Operations Planning Performance Blueprint

Evaluation Guide. Sales and Operations Planning Performance Blueprint Evaluation Guide Sales and Operations Planning Performance Blueprint Introduction What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that executives

More information

Supply chain intelligence: benefits, techniques and future trends

Supply chain intelligence: benefits, techniques and future trends MEB 2010 8 th International Conference on Management, Enterprise and Benchmarking June 4 5, 2010 Budapest, Hungary Supply chain intelligence: benefits, techniques and future trends Zoltán Bátori Óbuda

More information

Reducing Time to Proficiency in Global ERP Deployments

Reducing Time to Proficiency in Global ERP Deployments Reducing Time to Proficiency in Global ERP Deployments A Five-Phased Approach to Effective User February 3, 2005 2004, 2005 Lionbridge Technologies, Inc. Doc. V.1.2 Executive Summary Research shows that

More information

Performance Testing for SAP Applications. Selection criteria for stress and load testing SAP Solutions

Performance Testing for SAP Applications. Selection criteria for stress and load testing SAP Solutions Introduction Companies are constantly evolving their SAP applications and business processes launching new products and services, complying with regulations and industry standards, and applying technical

More information

Cisco Application Networking for BEA WebLogic

Cisco Application Networking for BEA WebLogic Cisco Application Networking for BEA WebLogic Faster Downloads and Site Navigation, Less Bandwidth and Server Processing, and Greater Availability for Global Deployments What You Will Learn To address

More information

CONDIS. IT Service Management and CMDB

CONDIS. IT Service Management and CMDB CONDIS IT Service and CMDB 2/17 Table of contents 1. Executive Summary... 3 2. ITIL Overview... 4 2.1 How CONDIS supports ITIL processes... 5 2.1.1 Incident... 5 2.1.2 Problem... 5 2.1.3 Configuration...

More information

Mellanox Value Added Services & Support

Mellanox Value Added Services & Support Mellanox Value Added Services & Support Mellanox Services Mission Support our customers and partners unlock the potential of Mellanox products 2 3 Mellanox Value Added Services & Support Value Added Services

More information

Accenture Foundation Platform for Oracle

Accenture Foundation Platform for Oracle Accenture Foundation Platform for Oracle 2 Oracle Accenture s pre-built, pre-tested Oracle Fusion Middleware based architecture is a strategic decision guide and implementation accelerator that improves

More information

Banking Application Modernization and Portfolio Management

Banking Application Modernization and Portfolio Management Banking Application Modernization and Portfolio Management Key Challenges and Success Factors As part of their long-term strategic plans, banks are seeking to capitalize on their legacy applications. Acquired

More information

An E-Learning Primer

An E-Learning Primer An E-Learning Primer Online Training for Rehab Professionals and Staff By Melissa S. Cohn, OTR/L "E-learning," the electronic version of distance learning, is one of the fastest growing trends in higher

More information

Performance and Possibilities

Performance and Possibilities Performance and Possibilities Streamline administrative tasks. Promote employment compliance and risk management. Increase workforce productivity. All with PeopleStrategy. Replace complexity with efficiency

More information

Software Solutions Digital Marketing Business Services. SugarCRM Community Edition for Small & Medium Enterprises

Software Solutions Digital Marketing Business Services. SugarCRM Community Edition for Small & Medium Enterprises Software Solutions Digital Marketing Business Services SugarCRM Community Edition for Small & Medium Enterprises Contents Introduction... 1 SugarCRM Community Edition (CE)... 1 Basic CRM Workflow... 2

More information

Relationship management is dead! Long live relationship management!

Relationship management is dead! Long live relationship management! XRM: From Fragmentation to Integration Executive Summary Relationship management is dead! Long live relationship management! But it s not just about customers anymore. The value chain has grown so long

More information

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information