Fast-Track Onboarding for OEMs

Transcription

1 Fast-Track Onboarding for OEMs SmartEquip Efficiency Technologies for Manufacturers

2 Introducing a quick-start path for OEMs to join the SmartEquip Network. SmartEquip is pleased to announce a new fast-track onboarding service for manufacturers seeking to join the SmartEquip Network. Called SmartEquip Fast-Track Onboarding, this service is available to OEMs who wish to make parts, pricing, shipping, and other aftermarket transactional information available electronically, and in real time, to fleet owners using SmartEquip e-fleetpro and e-procurement technology. It also enables these users to place electronic parts orders quickly and accurately with their suppliers. Standard onboarding services provide and FAX-based parts-ordering capabilities, and OEMs have the option to use additional service extensions as well, providing B2B/EDI-based and deep-integrated order capabilities. Overview A growing number of fleet owners, including rental companies, contractors, and dealer-managed fleets, are using SmartEquip technology to streamline the procurement of parts and services from manufacturers and their dealers, as well as to manage the maintenance, repair, and operational management of their equipment fleets. For example, several of the 10 largest North American rental companies are users of this technology, and OEM participants on the SmartEquip Network include global suppliers such as JLG, Multiquip, Sullair, and Wacker Neuson. SmartEquip Fast-Track Onboarding allows manufacturers to upload parts and pricing information directly into SmartEquip s central network systems and make this information available to How to get started customers, enabling them to Insert the disk into your computer s CD/ DVD player. place electronic parts orders with the OEM. Manufacturers Click the Fast-Track Onboarding Worksheet link and fill out the form. have the ability to customize price lists and parts Send the completed form to Mike Birch at mbirch@smartequip.com information for each user, and upon joining the Network, they are able to receive electronically placed orders from each of these customers via or FAX. If the manufacturer fulfills parts orders via a dealer-based distribution system, the system can be configured to meet these requirements. Regardless of the mode of distribution and aftermarket support, the tremendous benefit of SmartEquip Fast-Track Onboarding is that OEMs can be up and running on the SmartEquip Network within a few days, thus offering tremendous aftermarket benefits to their end users, and saving much of the cost of transactions. 2 3

3 Giving your customers better service while lowering your cost of support. expand Expandability: SmartEquip Fast-Track Onboarding is highly modular and expandable and gives manufacturers the ability to grow their level of services according to their own needs as well as the needs of their customers. Therefore, while OEMs are able to join the SmartEquip Network virtually on the spot, they can also pursue a host of expansion options over the weeks and months that follow. These expansions cover (1) the level of integration with their existing order-taking processes or systems; (2) the richness of maintenance, repair, service, warranty, and operations information being made available to their customers; and (3) the ability to extend these offerings to an OEM-branded, web-based service offering, either as part of the OEM s present website, or as a stand-alone solution that is wholesale hosted and managed integrate by SmartEquip. SMARTER ordering SmartEquip eliminates customer order errors by up to 90%. inform Parts and Pricing Data: From Day One, OEMs can make available parts and pricing information, customized to the relevant discount and price levels for each individual user. These capabilities can be expanded to show the data structured by equipment model, type, and even serial number; they can be attached to interactive parts catalogs, allowing service technicians and parts managers to identify the required parts down to the serial number; and they can be structured to show supersession, obsolescence, suggested quantities, and a whole series of additional interactive, intelligent features to improve the services to the end user, while decreasing the number of misorders, as well as the cost of aftermarket support. And here, too, services can be added in a modular manner, once again allowing manufacturers an initial enable quick start onboarding, followed by subsequent expansion of support. Integration: From Day One, OEMs with SmartEquip s Fast-Track are able to receive electronically generated parts orders from their customers via or fax. Manufacturers expecting a higher volume of parts orders may choose to join SmartEquip s B2B/EDI exchange, allowing them to receive orders directly within their own electronic order-taking systems. A number of our industry-leading manufacturers (such as JLG, Multiquip, and Wacker Neuson) have taken their customer responsiveness even further by installing SmartEquip s integration adapters, allowing their customers to see real-time inventory availability, shipping status, warranty status, and a host of other data from within their ERP systems. Regardless of the extent of integration they ultimately desire, SmartEquip Fast-Track Onboarding allows them to launch quickly and effectively in a matter of days. Web Site Extensions: SmartEquip technology is not only modular in its ability to start quickly and simply and if desirable subsequently become more involved; it is also similarly flexible in the choice of platforms it makes available to OEMs participating in the Network. While SmartEquip Fast-Track Onboarding allows OEMs quickly to join SmartEquip s Fleet Support Network and thus interface with the software applications run by rental companies, contractors, dealers, and other fleet owners SmartEquip also offers a webbased extension that allows manufacturers to offer aftermarket support via their own websites, which can be hosted by them or by SmartEquip on their behalf. 4 5

4 Get the value of our network at a bargain price. SMARTER SOLUTION SmartEquip represents 120,000 engineering hours backed by 200 collective years of industry expertise. Who qualifies for the Fast-Track Onboarding program? OEMs should be considering SmartEquip Fast-Track Onboarding if they meet any of the following criteria: They supply their equipment to fleet owners using SmartEquip technology either directly via national accounts, or via a dealer-based network. They already have an electronic aftermarket product support system and parts ordering facility, but they are seeking for ways to have these systems forward-reach directly into the fleet and procurement support systems of their customers. They do not presently have an electronic fleet support or aftermarket procurement system and are looking for a one-stop turnkey solution that can be launched quickly, efficiently, and can be made available to a large number of customers, dealers, and others. They are looking for a step-by-step way to build a presence on the SmartEquip Fleet Support Network, with a quick start. SMARTEQUIP FAST-TRACK PROGRAM PRICING ORDER LEVELS COST PER ORDER $ $ $ ,000 $ ,001-1,167 $ ,168-1,333 $ ,334-1,500 $ ,501-1,667 $ ,668-1,833 $ ,834-2,083 $ ,084-2,500 $ ,501-2,917 $ ,918-3,333 $ ,334-3,750 $ ,167 $ ,168-4,583 $ ,584-5,000 $ 1.67 SmartEquip Fast-Track Onboarding: Pricing On behalf of SmartEquip s lead fleet owner customers, we are very pleased to make available special introductory pricing which will be valid only until 31 December OEMs will pay a one-time processing and data conversion fee of $2,499, and on a monthly basis will be charged only when orders are transacted through The SmartEquip Network. Under this pricing scheme, the first 500 orders per month will be charged at $5.83 per transaction. Per-transaction costs decrease with each additional volume band, down to $1.67 per order for orders between 4,584-5,000 per month. Please note that SmartEquip gives manufacturers the option to switch to an annual volume commitment plan which will tie costs to fixed transactionvolume bands. For OEMs with a consistently high transaction volume, this annual fee approach will offer significant savings on a per-order basis. For more information on this alternate system, please contact SmartEquip using the information below: For more information contact Michael Birch, VP of OEM Sales, SmartEquip, Inc. at MBirch@SmartEquip.com, or at To get started now, use the information in the orange box on page 3 to find the Excel Worksheet included on the CD-ROM. Then fill out the form, and send it to us. 6 7

5 SmartEquip, Inc. 20 Glover Avenue 5th Floor Norwalk, CT Phone: Fax: SMT-1298