Business Applications and Infrastructure Entwined

Size: px
Start display at page:

Download "Business Applications and Infrastructure Entwined"

Transcription

1 Markets, S. Hayward, B. Burton, J. Comport, Y. Genovese, T. Bittman Research Note 9 July 2003 Business and Infrastructure Entwined Oracle's bid for PeopleSoft encompasses more than applications. It illustrates the pressure for vertical consolidation of application functionality and the supporting infrastructure stack. Core Topic ERP II, Supply Chain & Manufacturing: ERP II Strategies, and Technologies Key Issue How will ERP II vendors and markets evolve? Strategic Planning Assumptions Through 2006, most large and midsize enterprises will support multiple software stacks, despite the additional staffing and integration costs (0.8 probability). Through 2006, new software built using Web services will operate 80 percent of the time on a homogeneous infrastructure (0.7 probability). Oracle's bid for PeopleSoft is avowedly aimed at Oracle's increasing its scale in the market for business applications and becoming a more effective competitor against SAP. Oracle's core strategy remains to avoid integration of disparate product ranges and to build applications only on the Oracle platform thus delivering an entwined application and infrastructure stack. Although Oracle has been aggressively explicit in this strategy, it is by no means alone. We are so used to Microsoft adopting this approach that it passes without conscious recognition. SAP's NetWeaver strategy is also very similar. In general, there are powerful forces that suggest that success in the application market increasingly depends on vertical integration of applications with the underlying software stack (see Figure 1) or infrastructure platform (see "Megavendors Will 'Handcuff' Your Enterprise Architecture"). Gartner Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.

2 Figure 1 Trend: Renewed Battle for Infrastructure Control File OS Hardware Infrastructure Depth SAP's Siebel s' Oracle's Technology Stack IBM's Technology Stack Microsoft's = application platform suite = database management system OS = operating system Source: Gartner Research (April 2003) The core IT decision within an enterprise is that concerned with the software infrastructure. One can change hardware, one can select best-of-breed application functionality but one cannot readily switch software infrastructure stacks. The moves by major vendors to bind applications and stacks ultimately benefit customers because they reduce integration costs, facilitate extensibility and improve robustness. The price is: More-constrained choices for applications Reduced leverage in negotiations Limited choices for support Increased risk associated with migration, support and integration of further market consolidation (see "Consolidation: A Reality That's Not Always Good for Users") Because of the legacy of independent infrastructure and packaged-application purchases, diversity of infrastructures is today's reality. Through 2006, most large and midsize enterprises will support multiple software stacks, despite the additional staffing and integration costs (0.8 probability). However, the market dynamics are driving vendors and users to more consolidation. Despite the rhetoric of Web services as a basis for integration between heterogeneous applications and infrastructures, these capabilities will be used primarily to enable 9 July

3 reuse of legacy systems and ease of integration within a single infrastructure platform. Through 2006, new software built using Web services will operate 80 percent of the time on a homogeneous infrastructure (0.7 probability). Gartner previously noted the linkage of enterprise resource planning (ERP) II vendors with a limited number of platforms. By 2007, application platform suites (s) from IBM, Microsoft, Oracle and SAP will emerge as the technology foundation for more than 70 percent of ERP II products (0.7 probability). So this trend is not new it is simply becoming more visible. ERP II vendors' offerings fall into four distinct layers: business collaboration, business applications, enterprise knowledge foundation and the. Convergence within these areas, like the cycle of assimilation for functionality, will continue. Convergence will first be found at the level, with ERP II vendors choosing a core competency of developing business application products and relying on other providers for the technology foundation. This will be true for most ERP II vendors with clear exceptions in the cases of Microsoft, Oracle and SAP. Microsoft will leverage the.net platform. Oracle will retain its own technology foundation, now integrated as 9iAS. SAP offers its newly branded NetWeaver platform. The other significant vendor will be IBM, with WebSphere. As the mass of ERP II vendors align with one (or more) of these s, the technology foundation of the products will no longer be a differentiator. Differentiation will be focused on business application functionality, in terms of both breadth and coverage of the requirements specific to vertical industries. As the platform for applications becomes more extensive, the economic feasibility of retaining independence from the stack diminishes. All the larger vendors are moving to create a comprehensive platform combining the (application server, integration broker and portal) and smart enterprise suite (SES portal, collaboration and content management). SAP has extended the portal acquired with Top Tier to a full SES and has also developed a full. This is now being delivered as the NetWeaver platform. This infrastructure stack is as extensive as those offered by IBM, Microsoft and Oracle, with the exception of the database, which SAP is trying to commoditize (see "SAP Products' Impact on Enterprise Architecture") by creating a data interface independent of any specific product, and by supporting MySQL as an open-source alternative to proprietary products. The resultant platform control and stability should prove attractive to many application customers. SAP 9 July

4 recognizes that the primary domain of competition going forward is defined by IBM and Microsoft, not other application vendors. Microsoft is as committed to its own stack as Oracle. However, we believe Microsoft is torn between continuing its traditional strategy of relying on third parties to deliver applications vs. taking control of at least major applications in major markets via Microsoft Business Solutions. The focus on the small and midsize business market has enabled Microsoft to avoid the issues of market dominance that are so visible in its infrastructure businesses. However, the emerging strategy to deliver a comprehensive application customization and deployment platform is clearly aimed at tying application partners ever closer to Microsoft technology and building barriers to competitive solutions. IBM is not ambivalent about its application strategy. IBM prefers to focus on infrastructure hardware (especially pseries and xseries) and software (especially WebSphere and DB2). However, if the consolidation of enterprise application vendors by the major infrastructure stack vendors continues very rapidly, IBM could be forced into making its own enterprise application acquisitions. IBM's preference would be for a slow consolidation or no consolidation at all allowing IBM's On Demand concept to mature in the market and increase IBM's middleware opportunity as a solution for business process fusion. Siebel s illustrates most clearly the tension involved in positioning as an infrastructure-neutral vendor. Its Universal Application (UAN) strategy is an attempt to build an equivalent ecosystem to that of infrastructure vendors, without in fact owning or delivering infrastructure. In Siebel's case, the ecosystem depends on creating value by defining and delivering comprehensive solutions for business support, and enabling a loose coalition of best-of-breed vendors to achieve comparable market presence to the dominant integrated suite vendors. Whether there is enough added value in this arrangement for it to be sustainable over the long term is debatable previous coalitions driven by limited common interest (for example, among Unix vendors) have not been long-lasting. Siebel is also attempting to maintain parity between Java 2, Enterprise Edition (J2EE)-based and.net solutions. As these platforms increasingly diverge, this will become impossible without creating two distinct code bases (one in Java and one in C#) or creating a common higher-level framework for developing applications, which would then be deployed to one or the other platform. This would, in practice, be Siebel's stack. Application vendors have no option other than to align with a 9 July

5 stack vendor if they are unable or unwilling to invest in creating their own stacks. These trends do not imply that best-of-breed applications are dead. There will continue to be many areas that can only be addressed economically by best-of-breed vendors (such as vertical-focused applications or specialized application modules). The point is that these vendors will be increasingly aligned with one of the major vendors that control both the infrastructure stack and core application areas. The resultant market will be one in which enterprises make a primary choice from a top tier of vendors IBM, Microsoft, SAP, Oracle (if it is successful) and maybe a few others and then from a secondary market of specialized vendors. This structure is reminiscent of the IT industry in the period of dominant mainframe vendors; the control point has just moved from hardware and system software to middleware and the application platform. For those enterprises that do not wish to become beholden to a core IT infrastructure vendor, the alternative will be to opt out of this debate and use hosted solutions. Of course, this has not escaped the attention of the core vendors, and IBM and Oracle are aggressively building their hosting capabilities. Microsoft has so far focused on building its hosting capability for the consumer market. However, this infrastructure can readily be turned to enterprise solutions as market opportunities develop and Microsoft creates channels to serve them. It is already experimenting with specialized offerings, such as location services (MapPoint) and Web conferencing (via its acquisition of PlaceWare). SAP has yet to move in this direction but can be expected to do so if Oracle is successful with its hosting solutions. Acronym Key application platform suite ERP enterprise resource planning J2EE Java 2, Enterprise Edition SES smart enterprise suite UAN Universal Application Bottom Line: Whether or not Oracle succeeds in its bid for PeopleSoft, the attempt focuses attention on the trend toward the "megavendors" creating an entwined application and infrastructure stack, and the difficulty of creating a sustainable business in best-of-breed applications without control of the underlying software infrastructure. It will become increasingly difficult to purchase applications independent of infrastructure choices. However, enterprises will live with the legacy of past application choices for many years to come. It is important for enterprises to understand the strategic direction and focus of their major vendors. Enterprises must use this understanding to properly position themselves in their ongoing application portfolio strategies, and they should use it to their advantage during negotiations and support interactions. Vendor partners need to understand the strategic road maps of their key partner vendors and to continually reassess their cooperative and competitive positions with these partners. 9 July

PLM Eclipses CPC as a Software Market

PLM Eclipses CPC as a Software Market Markets, M. Halpern, K. Brant Research Note 20 March 2003 PLM Eclipses CPC as a Software Market Gartner is retiring the Collaborative Product Commerce Magic Quadrant and introducing the Product Life Cycle

More information

Job Scheduling Magic Quadrant Reflects New Challenges

Job Scheduling Magic Quadrant Reflects New Challenges Markets, M. Govekar Research Note 23 January 2003 Job Scheduling Magic Quadrant Reflects New Challenges In 2003, job scheduling systems should be starting to address new platforms and environments. Some

More information

Vendor Classification

Vendor Classification Markets, L. Geishecker, F. Buytendijk Research Note 2 October 2002 Introducing the CPM Suites Magic Quadrant Vendors are developing a wide range of new functionality for corporate performance management.

More information

Packaged Applications Meet Service-Oriented Architectures

Packaged Applications Meet Service-Oriented Architectures Technology, B. Wood, J. Comport Research Note 9 April 2003 Packaged Applications Meet Service-Oriented Architectures Evaluating a packaged application must start with an assessment of how well it can work

More information

Magic Quadrant for Application Platform Suites, 2Q03

Magic Quadrant for Application Platform Suites, 2Q03 Markets, Y. Natis, M. Pezzini, G. Phifer, C. Haight, M. Driver Research Note 5 May 2003 Magic Quadrant for Application Platform Suites, 2Q03 Application platform suites are incrementally assembled or bought

More information

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002

Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 IGG-10232002-03 J. Holincheck Article 23 October 2002 Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 The market for large-enterprise human resources management system (HRMS)

More information

Incentive Compensation Management for Insurance

Incentive Compensation Management for Insurance Markets, J. Galvin, K. Harris Research Note 10 September 2002 Incentive Compensation Management for Insurance Packaged ICM applications provide alternatives for insurance companies struggling to transform

More information

COM Y. Genovese, M. Pezzini

COM Y. Genovese, M. Pezzini Y. Genovese, M. Pezzini Research Note 9 October 2003 Commentary SAP Has a Complete Vision for Business Process Fusion SAP's vision for business process fusion seems to be the most complete of any vendor's.

More information

Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03

Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03 Markets, H. Dresner, B. Hostmann, F. Buytendijk, A. Tiedrich Research Note 25 August 2003 Magic Quadrants for EBIS/Reporting and BI Platforms, 2H03 The business intelligence technology markets continue

More information

Magic Quadrant for Integrated Document Management, 2003

Magic Quadrant for Integrated Document Management, 2003 Magic Quadrant for Integrated Document Management, 2003 Document management has moved to the forefront of many enterprises' purchasing lists. Our 2003 Magic Quadrant explains the complexities of the integrated

More information

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Source: Gartner Note Number: G00127958 Leading storage service providers in North America are executing on clear

More information

SAP's MDM Shows Potential, but Is Rated 'Caution'

SAP's MDM Shows Potential, but Is Rated 'Caution' Products, A. White, D. Hope-Ross Research Note 16 September 2003 SAP's MDM Shows Potential, but Is Rated 'Caution' SAP's introduction of its Master Data Management solution shows it recognizes that maintaining

More information

Connectivity and integration Executive brief. Optimize the potential of ERP systems through IBM SMART SOA integration strategies.

Connectivity and integration Executive brief. Optimize the potential of ERP systems through IBM SMART SOA integration strategies. Connectivity and integration Executive brief Optimize the potential of ERP systems through IBM SMART SOA integration strategies. Page 2 Contents 2 Executive overview 3 A problem of integration 4 How this

More information

APS/SES combination. Traditional package

APS/SES combination. Traditional package Markets, G. Phifer, R. Valdes, D. Gootzit Research Note 26 March 2003 The Horizontal Portal Product 2003 Magic Quadrant The portal product market is undergoing significant segmentation. Gartner presents

More information

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary

Enterprise Resource Planning Software Market: Europe, 2002 (Executive Summary) Executive Summary Enterprise Resource Planning Software : Europe, 2002 (Executive Summary) Executive Summary Publication Date: 20 August 2003 Authors Fabrizio Biscotti Chris Pang Chad Eschinger This document has been published

More information

Unified Communications MQ Selection Criteria for 2003

Unified Communications MQ Selection Criteria for 2003 Decision Framework, B. Elliot Research Note 22 January 2003 Unified Communications MQ Selection Criteria for 2003 Unified communications enable enterprises to control their communication options, leveraging

More information

Globalization and Regulation Slow ERP II Process Vendors

Globalization and Regulation Slow ERP II Process Vendors Markets, Y. Genovese Research Note 14 March 2003 Globalization and Regulation Slow ERP II Process Vendors In 1Q03, vendors in our Enterprise Resource Planning II Process-Manufacturing Magic Quadrant face

More information

Vertical Data Warehouse Solutions for Financial Services

Vertical Data Warehouse Solutions for Financial Services Decision Framework, M. Knox Research Note 24 July 2003 Vertical Data Warehouse Solutions for Financial Services Packaged DW financial services solutions differ in degree of and approach to verticalization,

More information

Vendor Ratings, VDR-19-8225 Thomas Bittman

Vendor Ratings, VDR-19-8225 Thomas Bittman Vendor Ratings, Thomas Bittman Research Note 14 April 2003 Vendor Rating: IBM Rates Positive for Strategy, Portfolio IBM has a broad product portfolio with successful products in key areas. On demand is

More information

Vendors of specialized applications protect the keystones of fusion

Vendors of specialized applications protect the keystones of fusion Strategic Planning, M. Raskino, A. Kyte, W. Andrews, C. Abrams Research Note 19 January 2004 SOBA Offers New Hope for Niche Vendors of Business Software Niche vendors often fall prey to larger rivals that

More information

SpiritSoft (SpiritWave)

SpiritSoft (SpiritWave) Decision Framework, R. Schulte Research Note 9 December 2002 Predicts 2003: Enterprise Service Buses Emerge The enterprise service bus, a new variation of software infrastructure, has added to the range

More information

Partner Relationship Management: 2003 Magic Quadrant

Partner Relationship Management: 2003 Magic Quadrant Markets, R. DeSisto, C. Marcus Research Note 11 February 2003 Partner Relationship Management: 2003 Magic Quadrant In the latest Gartner PRM Magic Quadrant, Siebel remains the sole PRM leader. Allegis,

More information

2003 Desktop Software Distribution Magic Quadrant

2003 Desktop Software Distribution Magic Quadrant Markets, R. Colville Research Note 15 April 2003 2003 Desktop Software Distribution Magic Quadrant Software distribution is the critical component for desktop configuration management. Vendors in our Magic

More information

HP Application Outsourcing flexible solutions for your changing global business

HP Application Outsourcing flexible solutions for your changing global business HP Application Outsourcing flexible solutions for your changing global business Wish you could spend less time maintaining applications and more time growing your business? We can help. Applications are

More information

SAP NetWeaver & Enterprise Services Architecture

SAP NetWeaver & Enterprise Services Architecture SAP NetWeaver & Enterprise Services Architecture Market Strategy, Technology Denis Rousseau SAP NetWeaver and... Enterprise Services Architecture! Business Drives Technology! Enterprise Services Architecture!

More information

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability).

By 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability). Page 1 of 5 Magic Quadrant for Unified Communications, 2005 14 February 2005 Bern Elliot Steve Blood Drew Kraus Source: Gartner Note Number: G00125707 Unified communications technology and applications

More information

Management Alert: Microsoft Will Be a Strong Force in the CRM Market

Management Alert: Microsoft Will Be a Strong Force in the CRM Market IGG-02052003-01 E. Thompson, J. Outlaw Article 5 February 2003 Management Alert: Microsoft Will Be a Strong Force in the CRM Market Microsoft is poised to have a major impact on the customer relationship

More information

The Ten How Factors That Can Affect ERP TCO

The Ten How Factors That Can Affect ERP TCO The Ten How Factors That Can Affect ERP TCO Gartner RAS Core Research Note G00172356, Denise Ganly, 1 February 2010, V1RA9 04082011 Organizations tend to focus on the what that is, the vendor or the product

More information

Patch management point solution. Platform. Patch Management Point Solution

Patch management point solution. Platform. Patch Management Point Solution Markets, R. Colville, M. Nicolett Research Note 18 March 2003 Patch Management: Identifying the Vendor Landscape As the importance of patch management increases, it is important to understand the limitations

More information

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing

Decision Framework, DF-19-1071 J. Holincheck. Application Service Provider Traditional Payroll/Benefits Outsourcing Business Process Outsourcing Decision Framework, J. Holincheck Research Note 28 February 2003 Deciding to Insource or Outsource for Human Resources Enterprises making new technology decisions are often considering various types of

More information

SAN Management Software Magic Quadrant

SAN Management Software Magic Quadrant Markets, C. DiCenzo, R. Paquet, N. Allen, R. Passmore Research Note 22 April 2003 SAN Management Software Magic Quadrant In the storage area network management software market, expect increased competition

More information

The IFX Standard Opens the ATM and POS Channels

The IFX Standard Opens the ATM and POS Channels Strategic Planning, M. Knox, S. Cohen, B. Adrian Research Note 27 August 2003 The IFX Standard Opens the ATM and POS Channels Interactive Financial exchange v.1.4 introduced significant new messaging standards

More information

Service virtualization and component applications

Service virtualization and component applications Message Driven SOA -- Enterprise Service Oriented Architecture Service virtualization and component applications Driving reusability and ROI in SOA deployments --- Atul Saini Entire contents Fiorano Software

More information

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant.

Defining the PLM Magic Quadrant by Criteria and Use. We provide the methodology used in developing our product life cycle management Magic Quadrant. Markets, M. Halpern Research Note 18 March 2003 Defining the PLM Magic Quadrant by Criteria and Use We provide the methodology used in developing our product life cycle management Magic Quadrant. Core

More information

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader IGG-04092003-04 M. Nicolett Article 9 April 2003 CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader Vendors in the Gartner IT Security Management Magic Quadrant for 1H03 are driven

More information

SSL VPN 1H03 Magic Quadrant Evaluation Criteria

SSL VPN 1H03 Magic Quadrant Evaluation Criteria Markets, J. Girard Research Note 8 April 2003 SSL VPN 1H03 Magic Quadrant Evaluation Criteria Secure Sockets Layer virtual private networks are simple, portable and convenient alternatives to IPsec, and

More information

COM-19-1316 A. White, K. Peterson, B. Lheureux

COM-19-1316 A. White, K. Peterson, B. Lheureux A. White, K. Peterson, B. Lheureux Research Note 1 February 2003 Commentary New P2P Solutions Will Redefine the B2B Supply Chain As multienterprise business processes evolve on a large scale, application

More information

First North American Magic Quadrant: CRM Suites for SMBs

First North American Magic Quadrant: CRM Suites for SMBs Markets, J. Outlaw Research Note 6 February 2002 First North American Magic Quadrant: CRM Suites for SMBs Customer relationship management application suites have become the most-popular form of CRM technology

More information

Supply Chain Management Software Market: Europe, 2002 (Executive Summary)

Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Supply Chain Management Software Market: Europe, 2002 (Executive Summary) Executive Summary Marketplace: Publication Date: 28 August 2003 Authors Fabrizio Biscotti Chad Eschinger Chris Pang This document

More information

IT Security Management Market Trends

IT Security Management Market Trends Markets, M. Nicolett Research Note 24 March 2003 The IT Security Management Magic Quadrant Lacks Leaders Vendors in the Gartner 1H03 IT Security Management Magic Quadrant are being driven by the need for

More information

Hype Cycle for Open-Source Technologies, 2003

Hype Cycle for Open-Source Technologies, 2003 N. Drakos Strategic Analysis Report 30 May 2003 Hype Cycle for Open-Source Technologies, 2003 Open-source development principles are expanding into new areas. Gartner assesses the maturity of 17 open-source

More information

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market THE CHANGING LINUX LANDSCAPE The cloud, community distributions and devops are dramatically impacting the market Trends such as cloud computing and devops whereby application development and deployment

More information

WAGs Must Meet Multichannel Access Gateway Criteria

WAGs Must Meet Multichannel Access Gateway Criteria Markets, W. Clark Research Note 16 December 2003 WAGs Must Meet Multichannel Access Gateway Criteria Most wireless application gateway functionality will be absorbed into other mobile development platforms

More information

Management Update: Gartner s 2003 Learning Management System Magic Quadrant

Management Update: Gartner s 2003 Learning Management System Magic Quadrant IGG-02262003-01 J. Lundy Article 26 February 2003 Management Update: Gartner s 2003 Learning Management System Magic Quadrant Demand for learning management systems increased in 2002, and so did the number

More information

CIO Update: Microsoft's Business Intelligence Strategy Is a Work in Progress

CIO Update: Microsoft's Business Intelligence Strategy Is a Work in Progress IGG-05282003-04 B. Hostmann, K. Strange Article 28 May 2003 CIO Update: Microsoft's Business Intelligence Strategy Is a Work in Progress Microsoft s SQL Server and related business intelligence (BI) products

More information

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities.

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. > RESPOND RAPIDLY TO CHANGING MARKET CONDITIONS > DRIVE CUSTOMER AND AGENT LOYALTY > ENHANCE INTEGRATION

More information

2002-2003 Web Services Development, North America (Executive Summary) Executive Summary

2002-2003 Web Services Development, North America (Executive Summary) Executive Summary 2002-2003 Web Services Development, North America (Executive Summary) Executive Summary Publication Date: 3 July 2003 Authors Nicole S. Latimer Colleen Graham Joanne M. Correia Norma Schroder This document

More information

2003 Enterprise Backup/Restore Magic Quadrant

2003 Enterprise Backup/Restore Magic Quadrant Markets, C DiCenzo, R Paquet Research Note 9 May 2003 2003 Enterprise Backup/Restore Magic Quadrant The backup/restore software market is maturing, with a limited number of vendors competing for the bulk

More information

Candidate AD Roles for Outsourcing

Candidate AD Roles for Outsourcing Decision Framework, M. Blechar Research Note 22 October 2003 Balancing the Risks Involved With AD Roles Outsourcing Deciding which application development roles to selectively outsource requires enterprises

More information

Economic conditions and vendor consolidations

Economic conditions and vendor consolidations Magic Quadrant for the ERP Manufacturing Midmarket, 2005 Source: Gartner RAS Core Research Note G00127115, Billy Maynard, Yvonne Genovese, 30 June 2005, R1483 07142006. Economic conditions and vendor consolidations

More information

Management Update: The Eight Building Blocks of CRM

Management Update: The Eight Building Blocks of CRM IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful

More information

AV-17-3989 Jeff Schulman

AV-17-3989 Jeff Schulman Jeff Schulman Article Top View 13 August 2002 Governance and Management of Enterprise Architectures As important as building an architecture is creating processes for its management and governance. Five

More information

Key Findings. Recommendations. Overview. What You Need to Know. 1 of 5 10/11/2010 9:44 AM

Key Findings. Recommendations. Overview. What You Need to Know. 1 of 5 10/11/2010 9:44 AM 1 of 5 10/11/2010 9:44 AM 27 April 2010 Mark Fabbi Gartner RAS Core Research Note G00200313 With the completion of the 3Com acquisition, HP will become a formidable competitor across the entire enterprise

More information

SAP Cloud Strategy - Timeless Software. Frank Stienhans on behalf of Kaj van de Loo SAP

SAP Cloud Strategy - Timeless Software. Frank Stienhans on behalf of Kaj van de Loo SAP SAP Strategy - Timeless Software Frank Stienhans on behalf of Kaj van de Loo SAP Decades-Long Relationships With the World s Largest Enterprises Trading Industries Consumer Industries Financial Process

More information

Market Trends in 2002 and 2003

Market Trends in 2002 and 2003 Markets, J. Pescatore, R. Wagner Research Note 8 January 2003 Extranet Access Management 2H02 Magic Quadrant Inside-the-firewall (intraenterprise) integration to reduce costs dominated the extranet access

More information

Predicts 2004: Supplier Relationship Management

Predicts 2004: Supplier Relationship Management Strategic Planning, D. Hope-Ross Research Note 17 November 2003 Predicts 2004: Supplier Relationship Management Enterprises using technology to improve supplier relationships should pay attention to changes

More information

Don't Pay to Support CRM 'Shelfware'

Don't Pay to Support CRM 'Shelfware' Tactical Guidelines, J. Disbrow Research Note 3 May 2003 Don't Pay to Support CRM 'Shelfware' Enterprises license customer relationship management solutions that are often never totally deployed. Software

More information

The ITO and BPO Offering Continuum

The ITO and BPO Offering Continuum Markets, K. Harris Research Note 9 May 2003 Outsourcers in India Set Their Sights on Insurance BPO Vendors in India are targeting the insurance business process outsourcing market. Evaluation of vendor

More information

COM-18-7559 J. Holincheck

COM-18-7559 J. Holincheck J. Holincheck Research Note 3 December 2002 Commentary Leveraging HCM Technologies to Control Labor Costs Large human capital management application suite purchases will be few and far between in 2003.

More information

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary

Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Outlook for the CRM Software Market: Trends and Forecast (Executive Summary) Executive Summary Publication Date: October 30, 2002 Authors Thomas Topolinski Chad Eschinger Pranav Kumar This document has

More information

Predicts 2004: Client-Side Windows Adoption

Predicts 2004: Client-Side Windows Adoption Strategic Planning, M. Silver Research Note 1 December 2003 Predicts 2004: Client-Side Windows Adoption Despite security fixes for NT Workstation v.4, you should focus on migrating to newer platforms and

More information

Strategic Sourcing Magic Quadrant Criteria: An Explanation

Strategic Sourcing Magic Quadrant Criteria: An Explanation Markets, D. Hope-Ross, J. Woods Research Note 14 March 2003 Strategic Sourcing Magic Quadrant Criteria: An Explanation A new Gartner Magic Quadrant for strategic sourcing applications is being introduced.

More information

Management Update: CRM Suites Magic Quadrant for North American Midsize Businesses

Management Update: CRM Suites Magic Quadrant for North American Midsize Businesses Article 16 April 2003 Management Update: CRM Suites Magic Quadrant for North American Midsize Businesses In the Gartner CRM Suites Magic Quadrant for North American Midsize Businesses, Onyx Software, Pivotal

More information

Management Update: Powerhouse Vendors Implement Document Management

Management Update: Powerhouse Vendors Implement Document Management IGG-10302002-04 G. Landers, K. Shegda, D. Logan Article 30 October 2002 Management Update: Powerhouse Vendors Implement Document Management Interest within enterprises is growing in the management of unstructured

More information

Q&A: The Many Aspects of Private Cloud Computing

Q&A: The Many Aspects of Private Cloud Computing Research Publication Date: 22 October 2009 ID Number: G00171807 Q&A: The Many Aspects of Private Cloud Computing Thomas J. Bittman Cloud computing is at the Peak of Inflated Expectations on the Gartner

More information

BSM Definition, Drivers and Inhibitors

BSM Definition, Drivers and Inhibitors Events, D. Curtis, M. Govekar Research Note 11 August 2003 BMC Positions Itself for Business Service Management BMC Software's announcement of its business service management strategy is solidified by

More information

Overview and Frequently Asked Questions

Overview and Frequently Asked Questions Overview and Frequently Asked Questions OVERVIEW Oracle is pleased to announce that we have completed our acquisition of Siebel Systems and we are now operating as one. As the leader in customer relationship

More information

CIO Update: The Future of the IBM Mainframe Looks Surprisingly Good

CIO Update: The Future of the IBM Mainframe Looks Surprisingly Good IGG-03052003-02 J. Phelps Article 5 March 2003 CIO Update: The Future of the IBM Mainframe Looks Surprisingly Good Some pundits predict the imminent death of the mainframe, but growing indicators from

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Decision Framework, J. Radcliffe Research Note 26 September 2002 EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Europe, the Middle East and Africa Customer Relationship Management Analytics Suite

More information

Business Intelligence: The European Perspective

Business Intelligence: The European Perspective Markets, F. Buytendijk Research Note 5 November 2002 Business Intelligence: The European Perspective When choosing business intelligence products, European users are not that different from North American

More information

Top 10 Technology Trends, 2013: Cloud Computing and Hybrid IT Drive Future IT Models

Top 10 Technology Trends, 2013: Cloud Computing and Hybrid IT Drive Future IT Models G00237716 Top 10 Technology Trends, 2013: Cloud Computing and Hybrid IT Drive Future IT Models Published: 6 February 2013 Analyst(s): David W. Cearley, Donna Scott, Joe Skorupa, Thomas J. Bittman Cloud

More information

Enterprise Application Designs In Relation to ERP and SOA

Enterprise Application Designs In Relation to ERP and SOA Enterprise Application Designs In Relation to ERP and SOA DESIGNING ENTERPRICE APPLICATIONS HASITH D. YAGGAHAVITA 20 th MAY 2009 Table of Content 1 Introduction... 3 2 Patterns for Service Integration...

More information

ERP, SCM and CRM: Suites Define the Packaged Application Market

ERP, SCM and CRM: Suites Define the Packaged Application Market Research Publication Date: 25 July 2008 ID Number: G00158827 ERP, SCM and CRM: Suites Define the Packaged Application Market Yvonne Genovese, Jeff Woods, James Holincheck, Nigel Rayner, Michael Maoz Users

More information

Understanding the real risk for asset-intensive companies

Understanding the real risk for asset-intensive companies IBM Software Thought Leadership White Paper December 2011 Understanding the real risk for asset-intensive companies Five myths behind the value of ERP solutions as an asset management tool 2 Understanding

More information

White paper December 2008. Addressing single sign-on inside, outside, and between organizations

White paper December 2008. Addressing single sign-on inside, outside, and between organizations White paper December 2008 Addressing single sign-on inside, outside, and between organizations Page 2 Contents 2 Overview 4 IBM Tivoli Unified Single Sign-On: Comprehensively addressing SSO 5 IBM Tivoli

More information

Management Update: CRM Success Lies in Strategy and Implementation, Not Software

Management Update: CRM Success Lies in Strategy and Implementation, Not Software IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure

More information

Managed Remote-Access 1H03 Leaders, Challengers

Managed Remote-Access 1H03 Leaders, Challengers Markets, J. Girard, E. Paulak Research Note 19 March 2003 Managed Remote-Access 1H03 Leaders, Challengers Owning networks no longer drives remote-access market leadership. Vendors that aggregate other

More information

How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary

How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary How Deal Size Matters in IT Infrastructure Outsourcing (Executive Summary) Executive Summary Publication Date: 2 January 2004 Author Bruce M. Caldwell This document has been published to the following

More information

Vendors strongly focused on WCM

Vendors strongly focused on WCM Markets, M. Gilbert, N. Drakos, L. Latham Research Note 28 August 2001 The Web Content Management Magic Quadrant for 2001 The Gartner Web content management Magic Quadrant for 2001 has three leaders and

More information

The Magic Quadrant Framework

The Magic Quadrant Framework Markets, B. Eisenfeld, F. Karamouzis Research Note 14 November 2002 Americas CRM ESPs: 2003 Magic Quadrant Criteria Gartner has developed high-level evaluation criteria for the 2003 Americas customer relationship

More information

IP Contact Centers Approach Maturity

IP Contact Centers Approach Maturity Decision Framework, S. Blood, T. Wright Research Note 11 December 2002 IP Contact Centers Approach Maturity Enterprises should evaluate IP-based contact-center applications and next-generation architecture

More information

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers RESEARCH REPORT RESEARCH REPORT Executive Summary: Navigant Research Leaderboard Report: Assessment of Strategy and Execution for 15 NOTE: This document is a free excerpt of a larger report. If you are

More information

What Are Network Security Platforms?

What Are Network Security Platforms? Markets, J. Pescatore, M. Easley, R. Stiennon Research Note 7 November 2002 Network Security Platforms Will Transform Security Markets An integrated network security platform approach will increase network

More information

National Student Clearinghouse's Web Services Network

National Student Clearinghouse's Web Services Network Case Studies, B. Lheureux Research Note 3 January 2003 National Student Clearinghouse's Web Services Network NSC provides access to U.S.-based college and university student records via electronic data

More information

Megavendor Comparison for BI and Performance Management Initiatives

Megavendor Comparison for BI and Performance Management Initiatives Research Publication Date: 20 February 2009 ID Number: G00165193 Megavendor Comparison for BI and Performance Management Initiatives Bill Hostmann Megavendors IBM, Microsoft, Oracle and SAP have made strategic

More information

Software Suites Will Dominate Europe's Call Center Market

Software Suites Will Dominate Europe's Call Center Market Market Analysis Software Suites Will Dominate Europe's Call Center Market Abstract: By 2006, sales of IP-based call centers in Europe will exceed those of TDM systems, but adoption of independent server-based

More information

Lead architect. Business architect. Technical architect. Lead Architect

Lead architect. Business architect. Technical architect. Lead Architect Tactical Guidelines, G. James Research Note 20 September 2002 Best Practices for Selecting Enterprise Architects A good enterprise architect needs not only excellent technical skills, but business and

More information

SAP AG, January 2014. Deployment Recommendations for SAP Master Data Governance 7.0

SAP AG, January 2014. Deployment Recommendations for SAP Master Data Governance 7.0 SAP AG, January 2014 Deployment Recommendations for SAP Master Data Governance 7.0 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision.

More information

E-Recruiting Job Board Integration using XI

E-Recruiting Job Board Integration using XI E-Recruiting Job Board Integration using XI SAP AG 2005 SAP AG 1 Overview of Integration Scenario E-Recruiting System Configuration Delivered XI Components Basic XI-side Configuration Message Monitoring

More information

Database-Archiving Products Are Gaining Market Traction

Database-Archiving Products Are Gaining Market Traction Database-Archiving Products Are Gaining Market Traction Gartner RAS Core Research Note G00161796, Carolyn DiCenzo, 13 October 2008 Few vendors are offering solutions for archiving data from custom-built

More information

Upheaval in the CRM Services Market

Upheaval in the CRM Services Market Markets, J. Kirkby Research Note 24 October 2002 Upheaval in the CRM Services Market The customer relationship management services market is in upheaval: Competitive changes will strongly influence trends.

More information

Payer Business Process Outsourcing Trends for 2004

Payer Business Process Outsourcing Trends for 2004 Markets, J. Young Research Note 15 January 2004 Payer Business Process Outsourcing Trends for 2004 An assessment of business drivers, user adoption and BPO criteria for the healthcare payer industry corroborates

More information

3 rd party Service Desk interface

3 rd party Service Desk interface SAP Solution Manager 3 rd party Service Desk interface Product Management SAP Solution Manager SAP AG Disclaimer This presentation is a preliminary version and not subject to your license agreement or

More information

SmartStack for Oracle s JD Edwards EnterpriseOne with Cisco. Nimble Storage Alliance Gary Chan

SmartStack for Oracle s JD Edwards EnterpriseOne with Cisco. Nimble Storage Alliance Gary Chan SmartStack for Oracle s JD Edwards EnterpriseOne with Cisco Nimble Storage Alliance Gary Chan % of TAM The Need for Converged Infrastructure Best of breed stacks becoming more popular than single vendor

More information

The Business Rule Engine 2003 Magic Quadrant

The Business Rule Engine 2003 Magic Quadrant Markets, J. Sinur Research Note 7 April 2003 The Business Rule Engine 2003 Magic Quadrant Business rule engines are moving toward maturity. In 2003, they will support business agility when called on to

More information

Budget Control by Cost Center

Budget Control by Cost Center SAP Business One Budget Control by Cost Center Ecosystem & Channels Readiness July 2011 Allows a precise follow up of costs booked using the cost accounting dimensions functionality as introduced in SAP

More information

Strategic Sourcing Applications Magic Quadrant, 1Q03

Strategic Sourcing Applications Magic Quadrant, 1Q03 Markets, D. Hope-Ross, C. Eschinger, A. Kyte Research Note 17 March 2003 Strategic Sourcing Applications Magic Quadrant, 1Q03 Strategic sourcing applications are emerging, despite market immaturity. Applications

More information

Management Update: The Cornerstones of Business Intelligence Excellence

Management Update: The Cornerstones of Business Intelligence Excellence G00120819 T. Friedman, B. Hostmann Article 5 May 2004 Management Update: The Cornerstones of Business Intelligence Excellence Business value is the measure of success of a business intelligence (BI) initiative.

More information

Effects of the British Standard for IT Service Management

Effects of the British Standard for IT Service Management Strategic Planning, S. Mingay, M. Govekar Research Note 4 March 2002 Effects of the British Standard for IT Service Management The release of the British Standard for IT Service Management (BS15000) marks

More information